International Student Barometer - Newcastle University · 2015. 10. 9. · ISB (161,781), SB...
Transcript of International Student Barometer - Newcastle University · 2015. 10. 9. · ISB (161,781), SB...
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International Student Barometer
Autumn Wave 2013
Caitlin Mills Lyle – Senior Account Manager
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Overview
Summary Pre - Arrival Experience Appendix
Application
Key Influences
Funding
Decision Factors
Living
Learning
Support
Arrival
Headline Results
National Trends
Survey Response
Survey Overview Deliverables
Questionnaire
About i-graduate
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Additional Info
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Process Summary & Scale
Core questionnaire covering arrival, learning, living, support, recommendation, application and choice of institution
Semi-standardised online questionnaire format, adapted and customised for each partner institution
Students invited to feedback from October to December 2013
143,952 international students responded from 178 institutions in 13 countries
Institution-specific results compared against comparator groups, national and international benchmarks
Reporting: in person, confidential and customised to each institution
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The student journey
Understand the entire student journey With i-graduate
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Introducing the i-mark
“We are using the i-mark on our admission webpages to show potential students that we use the ISB for program quality management and service development.” ISB University Partner
• Available to HE institutions worldwide taking part in the ISB or SB
• Instant and easy recognition of an institution’s dedication to the student experience
• Use on website and promotional literature
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Next generation tools – interact 2.1
New menu
Dynamic benchmarking
Course level analysis
New for 2014
• POLAR3 groupings • Improved benchmarking • Intuitive drilldowns • Improved navigation • Funding and fees
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All Participating Institutions ISB (161,781), SB (87,328), ISBSB (136,552)
Institutions in bold surveyed international and domestic students
Aberystwyth University Centennial College Johnson & Wales University
Australian Catholic University Chalmers University of Technology Karolinska Institute
The University of Adelaide University of Chichester The University of Kansas
Algonquin College College of New Caledonia La Trobe University
Anglia Ruskin University Colorado State University Lancaster University
The Australian National University College of the Rockies Lappeenranta University of Technology
Asia Pacific University of Technology & Innovation (APU) Coventry University Université Laval
Aston University CQUniversity Australia Lane Community College
Arizona State University University of Colorado Denver Leeds Metropolitan University
University of Auckland Chinese University of Hong Kong Leiden University
Auckland University of Technology Curtin University Linköping University
University of Bedfordshire Curtin Singapore Liverpool John Moores University
University of Birmingham Deakin University London South Bank University
Bond University DePaul University Lund University
University of Bradford University of Dundee Macquarie University
University of Bristol Durham University The University of Manchester
Brunel University Durham College Massey University
Brandenburgische Technische Universität Cottbus - Senftenberg Edith Cowan University Miami University
University of Canberra The University of Edinburgh University of Minnesota
University of Canterbury Erasmus University Rotterdam University of Missouri
Cardiff Metropolitan University University of Exeter Manchester Metropolitan University
Charles Darwin University Fanshawe College Murdoch University
ISB (143,952), SB (83,567), ISBSB (125,788)
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All Participating Institutions ISB (161,781), SB (87,328), ISBSB (136,552)
Institutions in bold surveyed international and domestic students
University College Dublin The University of Northampton University of Southern Queensland
University College London Northeastern University Utah State University
University of Central Lancashire Northumbria University University of Tasmania
University of Central Missouri Northwestern University Universiti Teknologi PETRONAS
Universita Cattolica del Sacro Cuore University of Nottingham University of Technology, Sydney
UCSI University Nova Scotia Community College The University of Western Australia
University of East London University of Otago University of the West of England, Bristol
University of the Fraser Valley University of Oxford University of Wisconsin-Milwaukee
University of Illinois, Urbana-Champaign University of Pittsburgh University of Western Sydney
University of Ulster Plymouth University Valencia College
Umeå University The Hong Kong Polytechnic University The Vocational Training Council
Ruhr-Universität Bochum Queen Margaret University VU University Amsterdam
Heinrich Heine Universität Düsseldorf Queen Mary University of London Victoria University of Wellington
Universität Konstanz University of Reading Wageningen University
Universität Tübingen Robert Gordon University University of Waikato
University of South Australia Royal Holloway, University of London University of Warwick
University of Newcastle University of Roehampton University of Waterloo
University of Nebraska–Lincoln Radboud University Nijmegen Western Michigan University
University of New Mexico The Royal Veterinary College University of Wollongong
The University of New South Wales University of California, Santa Cruz University of York
University of Guelph Saxion University of Applied Sciences Flinders University
Newcastle University University of the Sunshine Coast Fresno State
ISB (143,952), SB (83,567), ISBSB (125,788)
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All Participating Institutions ISB (161,781), SB (87,328), ISBSB (136,552)
Institutions in bold surveyed international and domestic students
University College Birmingham Southern Cross University HU University of Applied Sciences Utrecht
Uppsala University Seneca College of Applied Arts and Technology Humber Institute of Technology and Advanced Learning
George Brown College The University of Sheffield International Medical University Malaysia
Georgian College Sheridan College Iowa State University
University of Glasgow Sheffield Hallam University James Cook University
Glasgow Caledonian University Simon Fraser University James Cook University (Singapore)
University of Gloucestershire University of St Andrews Jönköping University
Gonzaga University Stockholm University Teesside University
University of Greenwich University of Strathclyde Tilburg University
Griffith University University of Surrey University of Twente
University of Groningen Swinburne University of Technology (Sarawak Campus) University of Alberta
The George Washington University The University of Sydney University of Cincinnati
Hanze University of Applied Sciences, Groningen Taylor's University, Lakeside Campus University for the Creative Arts
Heriot-Watt University Taylor's College University College Birmingham
The Hong Kong University of Science and Technology Trinity College Dublin
ISB (143,952), SB (83,567), ISBSB (125,788)
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Benchmark Group Participating Institutions – Russell Group
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RGi ISB (30,875), RGi SB (31,375), RGi ISBSB (52,303)
University of Birmingham
University of Bristol
Durham University
University of Edinburgh
University of Exeter
University of Glasgow
University College London
University of Manchester
Newcastle University
University of Nottingham
University of Oxford
Queen Mary, University of London
University of Sheffield
University of Warwick
University of York
Institutions in bold surveyed international and domestic students
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UK International Student Summary – Autumn 2013
Recommendation in the UK slightly ahead of the Global ISB:
Areas where the UK is notably ahead on satisfaction:
Areas where the UK is notably behind on satisfaction:
Base: Autumn 2013 Global ISB (143,952) and UK ISB (56,046)
Global ISB UK ISB Difference
Recommendation 83% 86% 3%
Global ISB UK ISB Difference
Employability 78% 81% 3%
Careers advice 72% 75% 3%
Language support 88% 90% 2%
Living cost 61% 66% 5%
Visa advice 84% 88% 4%
Worship facilities 87% 90% 3%
Global ISB UK ISB Difference Opportunities to teach 73% 70% -3% Bank account 81% 78% -3%
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Bursaries & Scholarships Summary – Autumn 2013
Over 90% feel the financial assistance makes a big difference
Half of home UG wouldn’t have come to their institution without financial assistance
Most home UG would prefer money towards living costs rather than study fees
Colour coding based on 1 standard deviation Base: Autumn 2013 UK SB (54,919) and UK ISB (56,046)
Home International
UG
(7742) PGT
(503) PGR (773)
UG (1431)
PGT (1110)
PGR (2323)
This financial assistance makes a big difference to me 96% 97% 99% 92% 93% 98%
I would not have come to this institution without this financial assistance 48% 62% 88% 59% 63% 92%
I would not have started this level of study without this financial assistance 46% 61% 88% 48% 52% 87%
I prefer to receive money towards living costs, rather than my study fees 78% 39% 47% 49% 19% 33%
The status of a scholarship is more important to me than the financial value 38% 23% 22% 40% 41% 34%
China (471)
USA (463)
India (271)
Italy (266)
Germany (279)
This financial assistance makes a big difference to me 90% 98% 95% 95% 96%
I would not have come to this institution without this financial assistance 74% 75% 73% 85% 76%
I would not have started this level of study without this financial assistance 63% 69% 72% 77% 69%
I prefer to receive money towards living costs, rather than my study fees 30% 20% 30% 48% 36%
The status of a scholarship is more important to me than the financial value 65% 15% 52% 39% 16%
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Management Summary
• Excellent results overall
• Propensity to recommend – 88%, ahead of the UK and RGi benchmarks
• Overall satisfaction – 92%, up 2% since 2012 – Now 4th/15 RGi, 11th/53 UK
• Areas to celebrate (all 1st/15 RGi): – Arrival: Registration, university orientation, study sense, bank account
– Learning: Physical library, VLE, work experience
– Living: Living cost, financial support, accommodation cost
– Support: IT support, Careers Service, Personal tutors
• Still opportunities to vary marketing approach
• Areas for improvement: – Multicultural, host friends, other friends, accommodation quality,
faith provision
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Newcastle
(1697)
RGI ISB
(27498)
UK ISB
(49236)ISB (124811)
39% I would actively encourage people to apply 43% 41% 37%
49% If asked, I would encourage people to apply 44% 45% 46%
10% I would neither encourage nor discourage people to apply 10% 11% 14%
2% If asked, I would discourage people from applying 2% 2% 3%
0% I would actively discourage people from applying 1% 1% 1%
Propensity to recommend
Would you recommend the institution to others thinking of applying here? 17
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Newcastle (1697) UG (640) PGT (703) PGR (302)
39% I would actively encourage people to apply 40% 40% 35%
49% If asked, I would encourage people to apply 48% 50% 48%
10% I would neither encourage nor discourage people to apply 11% 8% 14%
2% If asked, I would discourage people from applying 1% 1% 3%
0% I would actively discourage people from applying 0% 0% 0%
Propensity to recommend (by study level)
Would you recommend the institution to others thinking of applying here? 18
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-3% -1% 1% 3%
Overall
UG
PGT
PGR
Newcastle
RGI ISB
Worse in Autumn Wave 2013 Better in Autumn Wave 2013
*The Fixed Benchmark only includes institutions that took part in both Autumn 2012 and 2013
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Propensity to recommend
Would you recommend the institution to others thinking of applying here?
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11% 10% 11% 11% 11% 12%8% 10% 10%
48% 47%48% 49% 50% 51%
48%48% 49%
39% 41%38% 38% 36% 35%
42% 40% 39%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Autumn2005
(1300)
Autumn2006(931)
Autumn2007
(1083)
Autumn2008
(1704)
Autumn2009
(1799)
Autumn2010
(1682)
Autumn2011
(2647)
Autumn2012
(1946)
Autumn2013
(1697)
I would actively encouragepeople to apply
If asked, I wouldencourage people to apply
I would neither encouragenor discourage people to
apply
If asked, I woulddiscourage people fromapplying
I would actively discouragepeople from applying
20 Would you recommend the institution to others thinking of applying here?
Propensity to recommend – compared to previous autumn waves
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-5.3%
-4.9%
-4.1%
-2.5%
-2.5%
8.6%
10.1%
10.7%
11.0%
13.8%
-20% -15% -10% -5% 0% 5% 10% 15% 20%
Host friends (Arrival)
Host friends
Faith Provision
Other friends
Accommodation quality
Work experience
Financial support
Accommodation cost
Living cost
Bank account
To
p 5
wo
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th
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en
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To
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ark
Newcastle ISB vs RGI ISB
Autumn 2013 Summary
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-8.1%
-7.4%
-5.0%
-3.9%
-3.3%
3.8%
4.1%
4.3%
5.7%
5.8%
-15% -10% -5% 0% 5% 10% 15%
Financial support
Earning money
Accommodation Office (Arrival)
Faith Provision
Accommodation quality
Transport links
Visa advice
Sport facilities
Managing research
Worship facilities
To
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in A
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mn
20
13
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Au
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01
3
Autumn 2013 vs Autumn 2012
Wave-on-wave Summary
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34%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%ISB Response Rate
Response range – all participating institutions
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Response Population Response Rate
Newcastle ISB 2013 1,994 5,819 34%
Russell Group ISB 2013 30,875 105,400 29%
UK ISB 2013 56,046 201,536 28%
Global ISB 2013 143,952 532,228 27%
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29%
5%
4%
4%3%3%3%3%2%
44%
21%
3%
4%
2%
5%
2%
6%
3%2%
52%
Newcastle (1994, inner circle) vs RGI ISB (30875, outer circle)
China
India
Malaysia
Nigeria
Germany
Hong Kong SAR
USA
Greece
Singapore
Other
Nationality breakdown
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37%
43%
17%
3%
41%
36%
21%
2%
Newcastle (1994, inner circle) vs RGI ISB (30875, outer circle)
UG
PGT
PGR
Other
Study level breakdown
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22%
8%
8%
6%5%5%
5%5%
4%
4%
4%
3%
3%3%
2% 14%
Newcastle (1893)
Business School Arts and Cultures
Electrical and Electronic Engineering Education, Communication and Language Sciences
Computing Science Architecture, Planning and Landscape
Civil Engineering and Geosciences Marine Science and Technology
Mechanical and Systems Engineering Biomedical Sciences
Modern Languages Medical Sciences (MBBS)
Agriculture, Food and Rural Development Chemical Engineering and Advanced Materials
Don't know Other
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School breakdown
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96%
95%
94%
92%
89%
89%
89%
88%
87%
86%
96%
95%
92%
91%
88%
82%
86%
82%
82%
80%
Institution reputation
Qualification reputation
Reputation of education system
Research quality
Ranking position
Personal safety
Specific course of study
Earning potential
Entry requirements
Cost of living
Newcastle (1179) RGI ISB (17599)
How important were the following factors when deciding where to study? 29
Top 10 factors in study decision (% important)
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46%
35%
30%
23%
16%
15%
14%
12%
11%
9%
26%
41%
32%
34%
21%
12%
19%
17%
16%
7%
Agent
Institution website
Friends
League tables
Parents
Education UK website
Alumni
Teacher/tutor
Current students
Social Networking site
Newcastle (1164)
RGI ISB (17340)
Top 10 key influences (choice of institution)
30 Which of the following helped you to choose this institution?
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68%
19%
22%
10%
7%
6%
3%
3%
1%
0%
1%
0%
70%
31%
10%
4%
4%
4%
1%
1%
1%
0%
1%
0%
19%
25%
6%
17%
14%
6%
6%
4%
4%
6%
2%
6%
Family
Own funds
Loan
Home country government scholarship
University scholarship
Part-time work
Other sponsored scholarship
University Bursary
Employer
Charity / trust
Host country government scholarship
Research Council funding
UG (715)
PGT (817)
PGR (324)
Funding breakdown
32 How are you funding your studies?
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3%
10%
19%
15%
15%
13%
11%
14%
9%
16%
7%
48%
44%
55%
40%
36%
33%
53%
42%
26%
23%
25%
25%
15%
21%
18%
21%
16%
27%
54%
69%
18%
12%
15%
24%
33%
35%
18%
22%
0% 20% 40% 60% 80% 100%
Newcastle (61)
RGI ISB (747)
Newcastle (40)
RGI ISB (380)
Newcastle (60)
RGI ISB (717)
Newcastle (61)
RGI ISB (729)
Newcastle (57)
RGI ISB (657)
Strongly Disagree Disagree Agree Strongly Agree
The status of a scholarship is more important to me than the financial
value
I would not have started this level of study without financial
assistance from my university
I would not have come to thisinstitution without this financial
assistance
I prefer to receive money towards living costs, rather than my study
fees
This financial assistance makes a big difference to me
Impact of bursaries and scholarships – UG students
33 To what extent do you agree/ disagree with the following statements:
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21%
17%
22%
13%
19%
8%
23%
22%
14%
4%
43%
49%
42%
30%
33%
23%
60%
63%
27%
19%
29%
24%
25%
18%
22%
19%
13%
11%
59%
76%
7%
10%
11%
39%
25%
51%
3%
4%
0% 20% 40% 60% 80% 100%
Newcastle (37)
RGI ISB (684)
Newcastle (28)
RGI ISB (521)
Newcastle (36)
RGI ISB (652)
Newcastle (36)
RGI ISB (671)
Newcastle (30)
RGI ISB (551)
Strongly Disagree Disagree Agree Strongly Agree
The status of a scholarship is more important to me than the financial
value
I would not have started this level of study without financial
assistance from my university
I would not have come to this institution without this financial
assistance
I prefer to receive money towards living costs, rather than my study
fees
This financial assistance makes a big difference to me
Impact of bursaries and scholarships – PGT students
34 To what extent do you agree/ disagree with the following statements:
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0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Newcastle (587)
RGI ISB (4372)
2%
3%
7%
8%
66%
64%
25%
26%
Very poor Poor Good Very good
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Agent Rating
Please rate the service you received from the agent/representative office:
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83%
81%
91%
56%
87%
94%
88%
91%
84%
79%
90%
50%
87%
93%
89%
90%
The agent described the institution accurately
The agent provided helpful pre-departure orientationservices
The agent provided helpful services for my visaapplication
The agent reduced my overall costs (application feewaivers, money exchange discounts, etc.)
The agent reduced time and effort needed to completeapplication
The agent was knowledgeable about the institutionalapplication processes
The agent was not pushy or forceful with me during theapplication/enrolment process
The agent was well informed about Higher Education inthis country
RGI ISB (3693) Newcastle (535)
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Agents
To what extent do you agree or disagree with the following statements:
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Average Days Newcastle RGI ISB UK ISB ISB
UG 58 63 56 52
PGT 31 43 39 45
PGR 43 55 55 61..
% Satisfaction Newcastle RGI ISB UK ISB ISB
UG 79% 80% 81% 79%
PGT 85% 81% 81% 80%
PGR 83% 81% 80% 78%
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Application to offer – number of days and satisfaction
How long did you wait between applying and receiving your offer from this institution?
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Newcastle ISB % UK ISB % RGI % ISB +/- UK ISB +/- RGI +/- % p
ARRIVAL AVERAGE 87.5% 84.7% 85.2% 85.1% 2.8% 2.2% 2.3%
ARRIVAL OVERALL 91.1% 88.7% 89.4% 89.8% 2.4% 1.7% 1.4% 0.00
Registration 95.4% 87.7% 89.7% 90.5% 7.7% 5.7% 4.9% 0.00
University orientation 93.7% 88.4% 89.4% 88.3% 5.3% 4.3% 5.4% 0.00
Finance Office 93.3% 90.7% 89.6% 90.7% 2.6% 3.7% 2.6% 0.03
Meeting staff 93.2% 90.5% 92.5% 91.8% 2.7% 0.7% 1.4% 0.01
Local orientation 91.4% 86.2% 87.1% 86.8% 5.2% 4.3% 4.6% 0.00
Formal welcome 91.2% 88.7% 89.3% 89.5% 2.5% 1.9% 1.7% 0.05
Study sense 90.0% 84.3% 86.5% 86.1% 5.7% 3.4% 3.9% 0.00
Bank account 89.7% 81.2% 78.1% 77.2% 8.5% 11.6% 12.6% 0.00
Home friends 88.9% 86.4% 84.8% 87.8% 2.5% 4.0% 1.1% 0.72
First night 87.4% 84.9% 85.7% 85.9% 2.6% 1.7% 1.6% 0.00
Social activities 87.2% 83.4% 83.9% 86.3% 3.8% 3.3% 0.9% 0.04
Welcome 86.5% 79.7% 80.3% 81.5% 6.9% 6.3% 5.0% 0.00
Accommodation Office 85.9% 84.1% 85.5% 85.3% 1.8% 0.4% 0.7% 0.27
Other friends 85.4% 87.5% 89.0% 86.6% -2.1% -3.6% -1.3% 0.00
Accommodation condition 84.4% 82.2% 82.7% 84.0% 2.2% 1.7% 0.4% 0.01
Internet access 77.7% 79.5% 81.8% 78.5% -1.9% -4.1% -0.9% 0.12
Host friends 65.8% 74.0% 74.3% 70.4% -8.2% -8.4% -4.6% 0.00
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Benchmarking arrival
Independent samples t-test, institution vs. ISB, significant differences (p<=0.05) are highlighted in pink
Arrival section asked to all 1st year students
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Newcastle ISB % UK ISB % RGI % ISB UK ISB RGI
ARRIVAL AVERAGE 87.5% 84.7% 85.2% 85.1% 44 14 3
ARRIVAL OVERALL 91.1% 88.7% 89.4% 89.8% 31 13 3
Registration 95.4% 87.7% 89.7% 90.5% 8 3 1
University orientation 93.7% 88.4% 89.4% 88.3% 42 11 1
Finance Office 93.3% 90.7% 89.6% 90.7% 33 10 3
Meeting staff 93.2% 90.5% 92.5% 91.8% 54 24 4
Local orientation 91.4% 86.2% 87.1% 86.8% 26 10 2
Formal welcome 91.2% 88.7% 89.3% 89.5% 58 18 3
Study sense 90.0% 84.3% 86.5% 86.1% 23 9 1
Bank account 89.7% 81.2% 78.1% 77.2% 39 5 1
Home friends 88.9% 86.4% 84.8% 87.8% 79 24 11
First night 87.4% 84.9% 85.7% 85.9% 33 12 2
Social activities 87.2% 83.4% 83.9% 86.3% 55 20 8
Welcome 86.5% 79.7% 80.3% 81.5% 46 12 5
Accommodation Office 85.9% 84.1% 85.5% 85.3% 54 20 6
Other friends 85.4% 87.5% 89.0% 86.6% 110 44 11
Accommodation condition 84.4% 82.2% 82.7% 84.0% 53 23 7
Internet access 77.7% 79.5% 81.8% 78.5% 98 42 10
Host friends 65.8% 74.0% 74.3% 70.4% 150 51 14
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Benchmarking arrival
Arrival section asked to all 1st year students
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Benchmarking arrival (sorted by primary ranking group)
Arrival section asked to all 1st year students
Newcastle ISB % UK ISB % RGI % ISB UK ISB RGI
ARRIVAL AVERAGE 87.5% 84.7% 85.2% 85.1% 44 14 3
ARRIVAL OVERALL 91.1% 88.7% 89.4% 89.8% 31 13 3
Registration 95.4% 87.7% 89.7% 90.5% 8 3 1
University orientation 93.7% 88.4% 89.4% 88.3% 42 11 1
Study sense 90.0% 84.3% 86.5% 86.1% 23 9 1
Bank account 89.7% 81.2% 78.1% 77.2% 39 5 1
Local orientation 91.4% 86.2% 87.1% 86.8% 26 10 2
First night 87.4% 84.9% 85.7% 85.9% 33 12 2
Finance Office 93.3% 90.7% 89.6% 90.7% 33 10 3
Formal welcome 91.2% 88.7% 89.3% 89.5% 58 18 3
Meeting staff 93.2% 90.5% 92.5% 91.8% 54 24 4
Welcome 86.5% 79.7% 80.3% 81.5% 46 12 5
Accommodation Office 85.9% 84.1% 85.5% 85.3% 54 20 6
Accommodation condition 84.4% 82.2% 82.7% 84.0% 53 23 7
Social activities 87.2% 83.4% 83.9% 86.3% 55 20 8
Internet access 77.7% 79.5% 81.8% 78.5% 98 42 10
Home friends 88.9% 86.4% 84.8% 87.8% 79 24 11
Other friends 85.4% 87.5% 89.0% 86.6% 110 44 11
Host friends 65.8% 74.0% 74.3% 70.4% 150 51 14
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-6% -4% -2% 0% 2% 4% 6%
Social activities
Local orientation
Registration
Bank account
University orientation
Welcome
Study sense
Home friends
Other friends
Formal welcome
Meeting staff
Accommodation condition
First night
Host friends
Finance Office
Internet access
Accommodation Office
Newcastle
RGI ISB fixed
Worse in Autumn Wave 2013 Better in Autumn Wave 2013
44
Arrival satisfaction – Autumn 2012 vs Autumn 2013
The Fixed Benchmark only includes institutions that took part in both Autumn 2012 and 2013
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Elements Autumn 2005 Autumn 2006 Autumn 2007 Autumn 2008 Autumn 2009 Autumn 2010 Autumn 2011 Autumn 2012 Autumn 2013First Wave vs
Autumn 2013
Bank account 48% 64% 73% 76% 79% 81% 85% 87% 90% 41%
Finance Office 73% 82% 87% 86% 90% 89% 95% 94% 93% 21%
Home friends 70% 70% 68% 77% 82% 87% 89% 88% 89% 19%
Registration 77% 88% 86% 90% 91% 94% 94% 93% 95% 19%
Accommodation Office 67% 75% 77% 75% 81% 86% 86% 91% 86% 18%
Local Orientation 74% 82% 81% 83% 87% 88% 89% 88% 91% 17%
Meeting staff 77% 83% 85% 89% 90% 91% 93% 93% 93% 17%
Study sense 75% 84% 85% 87% 85% 89% 90% 89% 90% 15%
Host friends 52% 55% 59% 66% 71% 66% 69% 66% 66% 14%
University Orientation 81% 89% 89% 89% 91% 90% 91% 92% 94% 12%
First night 77% 76% 83% 80% 82% 85% 89% 88% 87% 10%
Other friends 76% 78% 80% 84% 87% 84% 87% 84% 85% 10%
Formal welcome 82% 84% 89% 88% 87% 91% 90% 91% 91% 9%
Social activities 78% 82% 82% 84% 85% 83% 87% 84% 87% 9%
Welcome 81% 80% 81% 74% 81% 80% 82% 85% 87% 6%
Accommodation Condition 80% 85% 85% 84% 5%
Internet access 76% 87% 87% 86% 89% 80% 81% 79% 78% 2%
Arrival satisfaction – wave on wave comparison
45 Based on students who arrived in the past 4 months
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Strictly copyright © IGI Services 2014
Elements in the top right quadrant are important to students and perform well. Those in the bottom right quadrant are important, but do not perform as well and should be improved. Elements in the top and bottom left quadrants are of lower priority. These elements should be reviewed and monitored to ensure that we focus on the most important issues for students.
Institution Derived Importance
Inst
itu
tio
n S
atis
fact
ion
IMPROVE
MAINTAIN MONITOR
REVIEW
47
Learning matrix
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Work experience
Virtual learning
Technology
Research
Quality lectures
Performance feedback
Opportunities to teach
Course organisation
Multicultural
Language support
Laboratories
Learning spaces
Learning support
Physical libraryOnline library
Topic selection Good teachers
Employability
Expert lecturers
Class size
Managing research
Course content
Careers advice
Assessment
Marking criteria
Academics' English
Institution Derived Importance
Inst
itu
tio
n S
atis
fact
ion
Learning matrix
48
Strictly copyright © IGI Services 2014
Newcastle ISB % UK ISB % RGI % ISB +/- UK ISB +/- RGI +/- % p
LEARNING AVERAGE 89.6% 86.2% 87.4% 86.8% 3.4% 2.3% 2.9%
LEARNING OVERALL 90.0% 86.9% 88.0% 88.0% 3.0% 2.0% 1.9% 0.00
Expert lecturers 95.6% 93.1% 94.5% 95.3% 2.5% 1.1% 0.3% 0.00
Physical library 94.9% 89.1% 90.4% 90.5% 5.9% 4.5% 4.5% 0.00
Virtual learning 94.9% 90.7% 91.7% 91.4% 4.2% 3.2% 3.5% 0.00
Online library 94.3% 90.5% 90.6% 91.2% 3.8% 3.7% 3.2% 0.00
Laboratories 94.0% 90.6% 91.6% 91.9% 3.5% 2.4% 2.2% 0.00
Learning spaces 93.9% 89.7% 88.9% 88.7% 4.2% 5.0% 5.2% 0.00
Academics' English 93.6% 91.9% 92.6% 91.9% 1.7% 1.0% 1.7% 0.01
Assessment 93.4% 88.0% 89.6% 89.5% 5.4% 3.8% 3.9% 0.00
Quality lectures 93.2% 88.7% 90.1% 89.5% 4.5% 3.1% 3.7% 0.00
Technology 93.1% 89.0% 89.8% 90.0% 4.1% 3.3% 3.1% 0.00
Good teachers 92.8% 88.0% 90.0% 89.3% 4.8% 2.9% 3.5% 0.00
Topic selection** 91.6% 88.1% 89.3% 88.8% 3.5% 2.3% 2.8% 0.05
Course content 91.4% 88.8% 89.3% 90.1% 2.6% 2.1% 1.3% 0.00
Course organisation 90.9% 85.2% 85.6% 86.4% 5.7% 5.2% 4.5% 0.00
Learning support 90.8% 88.9% 89.9% 89.3% 1.9% 0.9% 1.5% 0.05
Language support 90.6% 88.5% 89.9% 88.4% 2.2% 0.8% 2.2% 0.57
Managing research** 90.4% 89.9% 90.5% 89.0% 0.5% -0.1% 1.4% 0.96
Research 90.2% 86.8% 88.8% 89.1% 3.4% 1.5% 1.2% 0.00
Multicultural 88.6% 90.1% 90.7% 89.9% -1.6% -2.1% -1.3% 0.00
Performance feedback 88.4% 83.8% 84.8% 84.0% 4.6% 3.6% 4.4% 0.00
Marking criteria 88.0% 83.8% 84.5% 82.1% 4.3% 3.5% 5.9% 0.00
Class size 84.5% 88.4% 86.7% 83.0% -3.9% -2.2% 1.4% 0.00
Employability 83.5% 77.8% 81.5% 80.2% 5.6% 2.0% 3.3% 0.00
Careers advice 79.7% 71.2% 76.4% 75.2% 8.4% 3.3% 4.5% 0.00
Work experience 76.8% 67.8% 71.2% 69.3% 9.1% 5.6% 7.5% 0.00
Opportunities to teach** 70.9% 72.6% 72.4% 72.0% -1.7% -1.6% -1.1% 0.74
49
Benchmarking learning
**Postgraduate students only
Independent samples t-test, institution vs. ISB, significant differences (p<=0.05) are highlighted in pink
Strictly copyright © IGI Services 2014
Newcastle ISB % UK ISB % RGI % ISB UK ISB RGI
LEARNING AVERAGE 89.6% 86.2% 87.4% 86.8% 31 10 1
LEARNING OVERALL 90.0% 86.9% 88.0% 88.0% 37 12 4
Expert lecturers 95.6% 93.1% 94.5% 95.3% 64 31 14
Physical library 94.9% 89.1% 90.4% 90.5% 13 4 1
Virtual learning 94.9% 90.7% 91.7% 91.4% 9 3 1
Online library 94.3% 90.5% 90.6% 91.2% 17 6 3
Laboratories 94.0% 90.6% 91.6% 91.9% 39 19 7
Learning spaces 93.9% 89.7% 88.9% 88.7% 43 12 3
Academics' English 93.6% 91.9% 92.6% 91.9% 62 22 8
Assessment 93.4% 88.0% 89.6% 89.5% 43 11 2
Quality lectures 93.2% 88.7% 90.1% 89.5% 38 12 2
Technology 93.1% 89.0% 89.8% 90.0% 17 6 2
Good teachers 92.8% 88.0% 90.0% 89.3% 38 18 4
Topic selection** 91.6% 88.1% 89.3% 88.8% 59 21 7
Course content 91.4% 88.8% 89.3% 90.1% 34 12 5
Course organisation 90.9% 85.2% 85.6% 86.4% 30 4 2
Learning support 90.8% 88.9% 89.9% 89.3% 66 26 6
Language support 90.6% 88.5% 89.9% 88.4% 79 35 5
Managing research** 90.4% 89.9% 90.5% 89.0% 44 23 7
Research 90.2% 86.8% 88.8% 89.1% 42 17 9
Multicultural 88.6% 90.1% 90.7% 89.9% 116 47 13
Performance feedback 88.4% 83.8% 84.8% 84.0% 55 18 3
Marking criteria 88.0% 83.8% 84.5% 82.1% 48 15 2
Class size 84.5% 88.4% 86.7% 83.0% 125 39 6
Employability 83.5% 77.8% 81.5% 80.2% 34 17 2
Careers advice 79.7% 71.2% 76.4% 75.2% 39 17 5
Work experience 76.8% 67.8% 71.2% 69.3% 30 16 1
Opportunities to teach** 70.9% 72.6% 72.4% 72.0% 45 16 6
50
Benchmarking learning
**Postgraduate students only
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51
Benchmarking learning (sorted by primary ranking group)
**Postgraduate students only
Newcastle ISB % UK ISB % RGI % ISB UK ISB RGI
LEARNING AVERAGE 89.6% 86.2% 87.4% 86.8% 31 10 1
LEARNING OVERALL 90.0% 86.9% 88.0% 88.0% 37 12 4
Physical library 94.9% 89.1% 90.4% 90.5% 13 4 1
Virtual learning 94.9% 90.7% 91.7% 91.4% 9 3 1
Work experience 76.8% 67.8% 71.2% 69.3% 30 16 1
Assessment 93.4% 88.0% 89.6% 89.5% 43 11 2
Quality lectures 93.2% 88.7% 90.1% 89.5% 38 12 2
Technology 93.1% 89.0% 89.8% 90.0% 17 6 2
Course organisation 90.9% 85.2% 85.6% 86.4% 30 4 2
Marking criteria 88.0% 83.8% 84.5% 82.1% 48 15 2
Employability 83.5% 77.8% 81.5% 80.2% 34 17 2
Online library 94.3% 90.5% 90.6% 91.2% 17 6 3
Learning spaces 93.9% 89.7% 88.9% 88.7% 43 12 3
Performance feedback 88.4% 83.8% 84.8% 84.0% 55 18 3
Good teachers 92.8% 88.0% 90.0% 89.3% 38 18 4
Course content 91.4% 88.8% 89.3% 90.1% 34 12 5
Language support 90.6% 88.5% 89.9% 88.4% 79 35 5
Careers advice 79.7% 71.2% 76.4% 75.2% 39 17 5
Learning support 90.8% 88.9% 89.9% 89.3% 66 26 6
Class size 84.5% 88.4% 86.7% 83.0% 125 39 6
Opportunities to teach** 70.9% 72.6% 72.4% 72.0% 45 16 6
Laboratories 94.0% 90.6% 91.6% 91.9% 39 19 7
Topic selection** 91.6% 88.1% 89.3% 88.8% 59 21 7
Managing research** 90.4% 89.9% 90.5% 89.0% 44 23 7
Academics' English 93.6% 91.9% 92.6% 91.9% 62 22 8
Research 90.2% 86.8% 88.8% 89.1% 42 17 9
Multicultural 88.6% 90.1% 90.7% 89.9% 116 47 13
Expert lecturers 95.6% 93.1% 94.5% 95.3% 64 31 14
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-7% -5% -3% -1% 1% 3% 5% 7%
Managing research
Work experience
Quality lectures
Performance feedback
Marking criteria
Assessment
Research
Good teachers
Course organisation
Online library
Learning support
Topic selection
Learning spaces
Language support
Course content
Employability
Academics' English
Expert lecturers
Laboratories
Virtual learning
Multicultural
Opportunities to teach
Physical library
The size of the classes
Technology
Careers advice
Newcastle
RGI ISB fixed
Worse in Autumn Wave 2013 Better in Autumn Wave 2013
52
Learning satisfaction – Autumn 2012 vs Autumn 2013
The Fixed Benchmark only includes institutions that took part in both Autumn 2012 and 2013
Strictly copyright © IGI Services 2014
53
LEARNING SATISFACTION
Learning elements 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Quality lectures 90% 98% 94% 94% 97% 90% 94% 95% 89% 95% 95% 93% 88% 92% 94% 89% 100% 92% 92% 100% 91% 100%
Employability 82% 78% 86% 82% 88% 81% 88% 89% 81% 91% 90% 89% 74% 76% 74% 80% 86% 92% 83% 83% 75% NSV
Course content 89% 89% 89% 91% 95% 93% 88% 96% 89% 91% 92% 98% 91% 97% 91% 90% 96% 89% 94% 94% 91% 92%
Course organisation 93% 92% 91% 91% 89% 92% 88% 95% 87% 91% 90% 90% 93% 92% 94% 80% 100% 100% 85% 82% 83% 80%
Good teachers 89% 97% 94% 94% 93% 93% 93% 94% 94% 95% 92% 96% 89% 94% 97% 97% 96% 95% 88% 100% 91% 100%
Topic selection** 89% 91% 87% 94% 95% 92% 98% 91% 97% NSV 93% 77% 90% 100% NSV 100% NSV 93% 100% NSV NA NSV
Careers advice 80% 86% 78% 76% 79% 77% 83% 91% 81% 80% 85% 85% 67% 63% 83% 73% 64% 91% 88% 73% NSV NSV
Expert lecturers 96% 97% 95% 97% 98% 93% 96% 95% 91% 97% 93% 100% 96% 100% 97% 86% 100% 89% 100% 94% 91% 100%
Research 89% 94% 90% 93% 90% 88% 94% 95% 83% 90% 91% 88% 86% 87% 93% 85% 82% 82% 89% 100% NSV 92%
Work experience 79% 81% 78% 82% 81% 68% 81% 84% 68% 83% 76% 84% 66% 64% 71% 75% 62% 85% 75% 82% 70% NSV
Managing research** 90% NSV 87% 82% NSV 85% 100% 100% 100% 100% NSV 90% NSV 94% NA NSV NSV NSV NSV NSV NA NSV
Assessment 93% 95% 97% 99% 94% 90% 93% 96% 98% 88% 95% 93% 84% 84% 94% 84% 100% 94% 88% 93% NSV NSV
Learning support 88% 94% 93% 85% 94% 92% 95% 86% 92% 92% 96% 95% 91% 90% 88% 88% 90% 88% 94% 88% NSV 92%
Performance feedback 85% 92% 88% 92% 89% 93% 89% 88% 87% 90% 93% 87% 83% 74% 97% 91% 90% 88% 94% 87% NSV 90%
Language support 88% 89% 88% 92% 89% 89% 92% 96% 96% 98% 96% 84% 90% 90% 93% 94% 100% 100% 92% 80% NSV 80%
Laboratories 96% 96% 95% 93% 93% 92% 97% 96% 84% 98% 96% 97% 97% 83% 89% NSV NSV NSV 100% 86% NSV NSV
Marking criteria 89% 90% 92% 93% 84% 87% 89% 91% 86% 87% 90% 85% 81% 79% 87% 79% 95% 94% 81% 100% NSV 80%
Learning spaces 92% 94% 94% 96% 92% 93% 95% 99% 96% 98% 98% 98% 96% 92% 90% 88% 82% 79% 83% 86% 100% 100%
Multicultural 84% 88% 91% 90% 90% 88% 89% 95% 91% 98% 83% 94% 89% 84% 75% 93% 96% 82% 89% 86% 92% 82%
Physical library 93% 95% 99% 98% 97% 92% 95% 95% 96% 94% 96% 94% 100% 97% 93% 90% 96% 95% 95% 81% 91% 93%
Virtual learning 97% 92% 97% 96% 95% 92% 96% 97% 96% 98% 98% 91% 100% 86% 87% 92% 96% 84% 94% 93% 82% 93%
Technology 94% 94% 98% 92% 97% 94% 94% 92% 90% 94% 95% 94% 91% 93% 90% 81% 96% 74% 90% 88% 100% 93%
Opportunities to teach**
NSV NSV 86% 71% NSV 79% 77% 90% NSV 70% NSV NSV NSV 50% NA NSV NSV NSV NSV NSV NA NSV
Class size 74% 94% 87% 84% 85% 90% 84% 89% 74% 84% 97% 93% 93% 79% 87% 95% 89% 92% 100% 100% 91% 90%
Online library 93% 93% 98% 97% 94% 89% 96% 95% 95% 97% 97% 96% 98% 95% 85% 85% 87% 79% 100% 100% 100% 93%
Academics' English 90% 93% 91% 97% 97% 96% 90% 94% 89% 100% 97% 96% 96% 94% 94% 93% 96% 95% 100% 100% 100% 100%
Learning experience – School splits
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ElementsAutumn
2005
Autumn
2006
Autumn
2007
Autumn
2008
Autumn
2009
Autumn
2010
Autumn
2011
Autumn
2012
Autumn
2013
First Wave
vs Autumn
2013
Learning spaces 82% 85% 89% 90% 89% 90% 93% 92% 94% 12%
Work experience 65% 69% 70% 73% 73% 74% 78% 73% 77% 12%
Careers advice 70% 73% 75% 77% 78% 82% 86% 82% 80% 10%
Language support 81% 83% 85% 85% 87% 88% 90% 89% 91% 9%
Assessment 86% 88% 91% 89% 91% 91% 92% 91% 93% 8%
Learning support 83% 84% 89% 86% 88% 90% 91% 88% 91% 8%
Multicultural 81% 82% 85% 86% 85% 87% 88% 88% 89% 7%
Opportunities to teach 64% 68% 66% 69% 71% 71% 71% 7%
Research 85% 86% 89% 88% 87% 88% 90% 88% 90% 5%
Employability 79% 80% 79% 83% 82% 84% 85% 82% 83% 5%
Good teachers 88% 90% 91% 89% 90% 91% 92% 90% 93% 4%
Course organisation 87% 90% 88% 91% 4%
Course content 88% 90% 91% 90% 89% 89% 92% 90% 91% 4%
Topic selection 88% 92% 90% 92% 3%
Academics' English 91% 93% 90% 90% 92% 92% 92% 94% 3%
Quality lectures 90% 93% 90% 93% 3%
Online library 91% 92% 92% 94% 3%
Technology 90% 91% 91% 91% 92% 92% 95% 94% 93% 3%
Performance feedback 86% 87% 88% 86% 88% 85% 88% 2%
Physical library 93% 94% 95% 95% 2%
Managing research 89% 87% 85% 90% 2%
Expert lecturers 94% 95% 96% 94% 95% 95% 95% 95% 96% 2%
Marking criteria 87% 89% 85% 88% 1%
Laboratories 93% 95% 94% 94% 1%
Virtual learning 95% 94% 95% 95% 0%
Class size 85% 84% -1%
54
Learning satisfaction – wave on wave comparison
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Strictly copyright © IGI Services 2014
Worship facilitiesVisa advice
Transport links uni
Transport links
Sport facilities
Social facilitiesHome friends
Safety
Social activities
Campus environmentCampus buildings
Other friends
Living cost
Internet access
Host friends
Host culture
Good place to be
Good contacts
Financial support
Earning money
Eco-friendly attitude
Accommodation cost
Accommodation quality
Institution Derived Importance
Inst
itu
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n S
atis
fact
ion
56
Living matrix – all students
Strictly copyright © IGI Services 2014
Newcastle ISB % UK ISB % RGI % ISB +/- UK ISB +/- RGI +/- % p
LIVING AVERAGE 83.6% 78.5% 81.0% 80.9% 4.3% 2.7% 2.7%
LIVING OVERALL 90.8% 87.5% 88.9% 89.7% 3.3% 1.9% 1.1% 0.00
Good place to be 96.3% 88.9% 90.4% 92.1% 7.4% 5.9% 4.2% 0.00
Campus environment 96.2% 91.4% 92.2% 93.0% 4.9% 4.1% 3.2% 0.00
Safety 94.2% 90.2% 91.8% 92.4% 4.0% 2.4% 1.9% 0.00
Eco-friendly attitude 94.2% 90.2% 91.9% 90.3% 4.0% 2.3% 3.9% 0.00
Campus buildings 94.2% 88.3% 89.3% 89.2% 5.9% 4.9% 5.0% 0.00
Visa advice 92.2% 83.3% 88.0% 88.5% 8.9% 4.2% 3.7% 0.00
Transport links 92.0% 79.3% 85.8% 86.4% 12.7% 6.2% 5.6% 0.00
Worship facilities 90.7% 86.2% 89.2% 89.4% 4.5% 1.5% 1.3% 0.00
Transport links uni 89.7% 82.4% 84.5% 83.5% 7.2% 5.2% 6.1% 0.00
Home friends 88.4% 86.9% 85.2% 87.4% 1.6% 3.2% 1.0% 0.20
Social facilities 86.3% 81.6% 81.8% 83.9% 4.7% 4.5% 2.4% 0.00
Other friends 86.2% 87.6% 88.8% 87.8% -1.4% -2.7% -1.6% 0.01
Social activities 86.1% 82.0% 82.6% 85.5% 4.2% 3.6% 0.6% 0.00
Host culture 84.2% 85.0% 85.4% 84.8% -0.7% -1.2% -0.6% 0.20
Accommodation quality 82.6% 83.8% 84.6% 85.5% -1.2% -2.0% -2.9% 0.22
Sport facilities 81.3% 81.5% 82.4% 83.3% -0.3% -1.1% -2.0% 0.38
Good contacts 81.2% 79.0% 80.0% 80.4% 2.1% 1.1% 0.8% 0.07
Internet access 80.8% 79.6% 82.1% 80.4% 1.2% -1.4% 0.4% 0.05
Living cost 76.1% 62.5% 66.7% 66.2% 13.6% 9.4% 9.9% 0.00
Host friends 68.4% 73.7% 74.4% 72.0% -5.3% -6.0% -3.6% 0.00
Accommodation cost 67.8% 57.3% 58.0% 58.3% 10.5% 9.8% 9.6% 0.00
Financial support 60.3% 54.3% 53.4% 50.7% 6.0% 6.9% 9.6% 0.00
Earning money 53.7% 49.6% 53.5% 50.8% 4.1% 0.3% 2.9% 0.00
57
Benchmarking living
Independent samples t-test, institution vs. ISB, significant differences (p<=0.05) are highlighted in pink
Strictly copyright © IGI Services 2014
Newcastle ISB % UK ISB % RGI % ISB UK ISB RGI
LIVING AVERAGE 83.6% 78.5% 81.0% 80.9% 27 10 3
LIVING OVERALL 90.8% 87.5% 88.9% 89.7% 31 14 7
Good place to be 96.3% 88.9% 90.4% 92.1% 35 12 7
Campus environment 96.2% 91.4% 92.2% 93.0% 48 17 6
Safety 94.2% 90.2% 91.8% 92.4% 71 23 7
Eco-friendly attitude 94.2% 90.2% 91.9% 90.3% 54 23 4
Campus buildings 94.2% 88.3% 89.3% 89.2% 41 13 4
Visa advice 92.2% 83.3% 88.0% 88.5% 36 15 3
Transport links 92.0% 79.3% 85.8% 86.4% 27 11 3
Worship facilities 90.7% 86.2% 89.2% 89.4% 37 23 6
Transport links uni 89.7% 82.4% 84.5% 83.5% 52 18 4
Home friends 88.4% 86.9% 85.2% 87.4% 63 15 7
Social facilities 86.3% 81.6% 81.8% 83.9% 43 13 5
Other friends 86.2% 87.6% 88.8% 87.8% 105 42 12
Social activities 86.1% 82.0% 82.6% 85.5% 58 20 9
Host culture 84.2% 85.0% 85.4% 84.8% 100 36 9
Accommodation quality 82.6% 83.8% 84.6% 85.5% 80 30 12
Sport facilities 81.3% 81.5% 82.4% 83.3% 90 29 9
Good contacts 81.2% 79.0% 80.0% 80.4% 58 22 5
Internet access 80.8% 79.6% 82.1% 80.4% 83 35 6
Living cost 76.1% 62.5% 66.7% 66.2% 27 6 1
Host friends 68.4% 73.7% 74.4% 72.0% 133 46 12
Accommodation cost 67.8% 57.3% 58.0% 58.3% 37 6 1
Financial support 60.3% 54.3% 53.4% 50.7% 41 5 1
Earning money 53.7% 49.6% 53.5% 50.8% 60 19 258
Benchmarking living
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59
Benchmarking living (sorted by primary ranking group) Newcastle ISB % UK ISB % RGI % ISB UK ISB RGI
LIVING AVERAGE 83.6% 78.5% 81.0% 80.9% 27 10 3
LIVING OVERALL 90.8% 87.5% 88.9% 89.7% 31 14 7
Living cost 76.1% 62.5% 66.7% 66.2% 27 6 1
Accommodation cost 67.8% 57.3% 58.0% 58.3% 37 6 1
Financial support 60.3% 54.3% 53.4% 50.7% 41 5 1
Earning money 53.7% 49.6% 53.5% 50.8% 60 19 2
Visa advice 92.2% 83.3% 88.0% 88.5% 36 15 3
Transport links 92.0% 79.3% 85.8% 86.4% 27 11 3
Eco-friendly attitude 94.2% 90.2% 91.9% 90.3% 54 23 4
Campus buildings 94.2% 88.3% 89.3% 89.2% 41 13 4
Transport links uni 89.7% 82.4% 84.5% 83.5% 52 18 4
Social facilities 86.3% 81.6% 81.8% 83.9% 43 13 5
Good contacts 81.2% 79.0% 80.0% 80.4% 58 22 5
Campus environment 96.2% 91.4% 92.2% 93.0% 48 17 6
Worship facilities 90.7% 86.2% 89.2% 89.4% 37 23 6
Internet access 80.8% 79.6% 82.1% 80.4% 83 35 6
Good place to be 96.3% 88.9% 90.4% 92.1% 35 12 7
Safety 94.2% 90.2% 91.8% 92.4% 71 23 7
Home friends 88.4% 86.9% 85.2% 87.4% 63 15 7
Social activities 86.1% 82.0% 82.6% 85.5% 58 20 9
Host culture 84.2% 85.0% 85.4% 84.8% 100 36 9
Sport facilities 81.3% 81.5% 82.4% 83.3% 90 29 9
Other friends 86.2% 87.6% 88.8% 87.8% 105 42 12
Accommodation quality 82.6% 83.8% 84.6% 85.5% 80 30 12
Host friends 68.4% 73.7% 74.4% 72.0% 133 46 12
Strictly copyright © IGI Services 2014
-10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10%
Worship facilities
Sport facilities
Visa advice
Transport links
Safety
Transport links uni
Social facilities
Social activities
Living cost
Host culture
Accommodation cost
Campus buildings
Good place to be
Internet access
Campus environment
Home friends
Host friends
Eco-friendly attitude
Other friends
Good contacts
Accommodation quality
Earning money
Financial support
Newcastle
RGI ISB fixed
Worse in Autumn Wave 2013 Better in Autumn Wave 2013
60
Living satisfaction – Autumn 2012 vs Autumn 2013
The Fixed Benchmark only includes institutions that took part in both Autumn 2012 and 2013
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Elements Autumn 2005 Autumn 2006 Autumn 2007 Autumn 2008 Autumn 2009 Autumn 2010 Autumn 2011 Autumn 2012 Autumn 2013First Wave vs
Autumn 2013
Visa advice 71% 78% 86% 83% 87% 85% 88% 88% 92% 21%
Worship facilities 77% 82% 87% 84% 88% 83% 88% 85% 91% 13%
Social activities 73% 78% 81% 80% 83% 82% 85% 84% 86% 13%
Host culture 74% 76% 77% 78% 80% 80% 83% 82% 84% 10%
Safety 85% 86% 89% 89% 89% 91% 89% 90% 94% 9%
Social facilities 77% 82% 85% 83% 85% 85% 89% 83% 86% 9%
Sport facilities 72% 77% 77% 80% 82% 82% 82% 77% 81% 9%
Good contacts 72% 75% 74% 75% 75% 80% 84% 82% 81% 9%
Living cost 67% 67% 67% 70% 77% 76% 77% 74% 76% 9%
Good place to be 90% 91% 94% 92% 93% 96% 96% 96% 96% 6%
Other friends 80% 83% 85% 85% 82% 85% 87% 87% 86% 6%
Home friends 82% 84% 87% 87% 90% 88% 89% 88% 88% 6%
Transport links uni 84% 84% 87% 88% 88% 86% 90% 5%
Transport links 87% 87% 88% 87% 90% 92% 92% 88% 92% 5%
Host friends 64% 62% 65% 66% 68% 65% 71% 68% 68% 4%
Accommodation cost 64% 65% 63% 68% 72% 68% 69% 66% 68% 4%
Eco-friendly attitude 92% 94% 94% 94% 94% 2%
Campus buildings 93% 93% 94% 1%
Campus environment 95% 96% 96% 1%
Financial support 59% 60% 66% 68% 73% 66% 72% 68% 60% 1%
Accommodation quality 83% 85% 84% 83% 85% 86% 86% 86% 83% -1%
Internet access 88% 85% 88% 88% 87% 83% 82% 80% 81% -7%
Earning money 61% 58% 64% 64% 67% 58% 64% 61% 54% -8%
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Living satisfaction – wave on wave comparison
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Accommodation Office
Catering
Counselling & Advice
Careers Service
Disability Support
Finance Office
Faith Provision
Graduate School
Doctor
International Office IT Support
Student Advice Ctr
Students' Union
Clubs/societies
Personal Tutors
Institution Usage
Inst
itu
tio
n S
atis
fact
ion
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Support matrix
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12%15%
11%
23%
34%37%
29%
46%
39%
46%
58%59%54%
46%
74%
7%9%10%
22%23%30%34%34%36%40%
52%55%59%
71%76%
0%
10%
20%
30%
40%
50%
60%
70%
80%
RGI ISB (25853)
Newcastle (1629)
Benchmarking support (usage %)
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Newcastle ISB % UK ISB % RGI % ISB +/- UK ISB +/- RGI +/- % p
SUPPORT AVERAGE 92.4% 90.1% 90.8% 90.8% 2.3% 1.6% 1.6%
SUPPORT OVERALL 93.4% 89.6% 91.2% 91.8% 3.8% 2.2% 1.5% 0.00
Disability Support 97.5% 93.0% 92.0% 92.1% 4.5% 5.5% 5.4% 0.91
Students' Union 97.0% 93.4% 93.2% 93.9% 3.6% 3.8% 3.1% 0.00
IT Support 96.8% 92.2% 92.6% 91.3% 4.6% 4.3% 5.6% 0.00
International Office 96.8% 91.4% 92.6% 93.3% 5.4% 4.2% 3.5% 0.71
Clubs/societies 95.8% 92.8% 92.9% 94.8% 3.0% 2.8% 1.0% 0.00
Graduate School** 95.1% 94.3% 94.7% 95.3% 0.8% 0.4% -0.2% 0.93
Student Advice Ctr 94.7% 92.8% 94.0% 93.3% 1.9% 0.7% 1.4% 0.50
Personal Tutors 94.3% 92.2% 93.1% 92.2% 2.1% 1.2% 2.1% 0.00
Careers Service 93.4% 85.6% 88.5% 90.7% 7.8% 4.9% 2.8% 0.00
Finance Office 92.2% 89.2% 88.2% 90.1% 3.0% 4.0% 2.1% 0.05
Counselling & Advice 89.8% 90.2% 89.8% 88.3% -0.4% 0.0% 1.5% 0.11
Doctor 88.5% 88.7% 88.9% 88.4% -0.2% -0.4% 0.1% 0.14
Faith Provision 88.2% 93.5% 93.0% 91.8% -5.2% -4.8% -3.6% 0.11
Accommodation Office 86.0% 82.9% 85.4% 85.3% 3.1% 0.6% 0.7% 0.09
Catering 79.6% 79.5% 82.5% 80.6% 0.1% -3.0% -1.0% 0.80
65 **Postgraduate students only
Benchmarking support
Independent samples t-test, institution vs. ISBSB, significant differences (p<=0.05) are highlighted in pink
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Newcastle ISB % UK ISB % RGI % ISB UK ISB RGI
SUPPORT AVERAGE 92.4% 90.1% 90.8% 90.8% 43 20 6
SUPPORT OVERALL 93.4% 89.6% 91.2% 91.8% 19 9 3
Disability Support 97.5% 93.0% 92.0% 92.1% 33 15 7
Students' Union 97.0% 93.4% 93.2% 93.9% 24 5 2
IT Support 96.8% 92.2% 92.6% 91.3% 12 4 1
International Office 96.8% 91.4% 92.6% 93.3% 80 23 6
Clubs/societies 95.8% 92.8% 92.9% 94.8% 28 13 7
Graduate School** 95.1% 94.3% 94.7% 95.3% 55 17 9
Student Advice Ctr 94.7% 92.8% 94.0% 93.3% 56 33 9
Personal Tutors 94.3% 92.2% 93.1% 92.2% 17 9 1
Careers Service 93.4% 85.6% 88.5% 90.7% 4 2 1
Finance Office 92.2% 89.2% 88.2% 90.1% 53 16 6
Counselling & Advice 89.8% 90.2% 89.8% 88.3% 107 30 11
Doctor 88.5% 88.7% 88.9% 88.4% 96 29 11
Faith Provision 88.2% 93.5% 93.0% 91.8% 69 35 13
Accommodation Office 86.0% 82.9% 85.4% 85.3% 61 24 7
Catering 79.6% 79.5% 82.5% 80.6% 95 40 8
Benchmarking support
66 **Postgraduate students only
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67 **Postgraduate students only
Benchmarking support (sorted by primary ranking group) Newcastle ISB % UK ISB % RGI % ISB UK ISB RGI
SUPPORT AVERAGE 92.4% 90.1% 90.8% 90.8% 43 20 6
SUPPORT OVERALL 93.4% 89.6% 91.2% 91.8% 19 9 3
IT Support 96.8% 92.2% 92.6% 91.3% 12 4 1
Personal Tutors 94.3% 92.2% 93.1% 92.2% 17 9 1
Careers Service 93.4% 85.6% 88.5% 90.7% 4 2 1
Students' Union 97.0% 93.4% 93.2% 93.9% 24 5 2
International Office 96.8% 91.4% 92.6% 93.3% 80 23 6
Finance Office 92.2% 89.2% 88.2% 90.1% 53 16 6
Disability Support 97.5% 93.0% 92.0% 92.1% 33 15 7
Clubs/societies 95.8% 92.8% 92.9% 94.8% 28 13 7
Accommodation Office 86.0% 82.9% 85.4% 85.3% 61 24 7
Catering 79.6% 79.5% 82.5% 80.6% 95 40 8
Graduate School** 95.1% 94.3% 94.7% 95.3% 55 17 9
Student Advice Ctr 94.7% 92.8% 94.0% 93.3% 56 33 9
Counselling & Advice 89.8% 90.2% 89.8% 88.3% 107 30 11
Doctor 88.5% 88.7% 88.9% 88.4% 96 29 11
Faith Provision 88.2% 93.5% 93.0% 91.8% 69 35 13
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-5% -3% -1% 1% 3% 5%
Doctor
Disability Support
Clubs/societies
International Office
Finance Office
IT Support
Students' Union
Student Advice Ctr
Careers Service
Catering
Graduate School
Counselling & Advice
Accommodation Office
Faith Provision
Newcastle
RGI ISB fixed
Worse in Autumn Wave 2013 Better in Autumn Wave 2013
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Support satisfaction – Autumn 2012 vs Autumn 2013
The Fixed Benchmark only includes institutions that took part in both Autumn 2012 and 2013
Strictly copyright © IGI Services 2014
ElementsAutumn
2007
Autumn
2008
Autumn
2009
Autumn
2010
Autumn
2011
Autumn
2012
Autumn
2013
First Wave vs
Autumn 2013
Accommodation Office 80% 77% 80% 85% 88% 89% 86% 6%
Student Advice Ctr 88% 88% 91% 93% 95% 94% 95% 6%
International Office 93% 93% 90% 92% 94% 95% 97% 4%
Disability Support 94% 95% 95% 98% 3%
IT Support 94% 96% 94% 95% 95% 96% 97% 3%
Students' Union 95% 91% 94% 91% 96% 96% 97% 2%
Finance Office 93% 92% 92% 90% 91% 91% 92% 0%
Catering 80% 79% 78% 79% 81% 80% 80% -1%
Clubs/societies 97% 93% 95% 94% 95% 94% 96% -2%
Counselling & Advice 92% 92% 92% 88% 91% 91% 90% -2%
Careers Service 96% 94% 94% 92% 93% 93% 93% -2%
Graduate School 97% 96% 94% 95% 97% 96% 95% -2%
Doctor 91% 90% 89% 87% 90% 85% 89% -3%
Faith Provision 96% 90% 92% 86% 90% 92% 88% -7%
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Support satisfaction – wave on wave comparison
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For further information about the Student Barometer contact a member of the i-graduate
Research Team ([email protected])
For further details of any of our other research services, please contact Caitlin Mills Lyle ([email protected])
International Graduate Insight Group Offices
Contact details
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Research Centre Redhill Chambers 2d High Street Redhill RH1 1RJ t +44 (0)207 222 7890 f +44 (0)207 182 7152 [email protected] www.i-graduate.org
Mathenesserlaan 255 - NL 3021, HD Rotterdam t +31 10 477 6553 f +44 207 182 7152 [email protected] www.i-graduate.org
1025 Connecticut Avenue NW, Suite 1000 Washington, DC 20036 t +1 202 455 0959 f +44 207 182 7152 [email protected] www.i-graduate.org
Level 7, 50 Pitt Street Sydney NSW 2000 t +61 (0)2 9241 4357 f +44 207 182 7152 [email protected] www.i-graduate.org
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Element Institution base numberCatering 1218
Students' Union 1151
IT Support 917
Clubs/societies 874
Personal Tutors 773
Accommodation Office 530
Careers Service 519
Doctor 461
Finance Office 460
International Office 345
Student Advice Ctr 338
Counselling & Advice 137
Faith Provision 85
Disability Support 40
Institution base numbers
72
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Stat-testing
Independent samples t-test
Compares two different means to see if they are significantly different from each other
E.g. Comparing the mean of your institution against the overall Student Barometer mean
If your institution is significantly different than the Student Barometer mean it is highlighted in pink
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Next generation tools – interact 2.1
New menu
Dynamic benchmarking
Course level analysis
New for 2014
• POLAR3 groupings • Improved benchmarking • Intuitive drilldowns • Improved navigation • Funding and fees
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Analysis by department & location Dynamic Data Visualisation - interact
Verbatim comments Interactive mapping of
aggregate data
Institution-specific data Detailed presentations Summary findings
Deliverables
“Great university, great teachers, great accommodation, so many way to make English and foreign friends, a very beautiful place, ecologic. It's the best year of my life, i think I'm very lucky to study here and i will advice this university at everyone without any doubt!”
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GlobalView ISB Online Maps
Essential insight for...
Student recruitment Internationalisation strategy Regional marketing strategy
GlobalView includes strategic information on key areas, including:
Helped to choose influencers – social media, agent, website... Decision making factors – cost of study, ranking position, scholarship... Countries considered for study Agent rating and 8 detailed measures of satisfaction with agents Student funding
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GlobalView is easily navigated via interactive menus
Hover over a region or country to learn more
Understand the national picture
Create custom charts
Study level splits available on annual subscription basis
GlobalView ISB Online Maps
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A member of the i-graduate Research Team will be in contact with details of your institution’s online password-protected Filestore (www.i-graduate.org/filestore)
Filestore contains: full PDF presentation, open comments and ranking sheets
Thank you
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About i-graduate
The International Graduate Insight Group (i-graduate) is an independent benchmarking and research service, delivering comparative insights for the education sector worldwide: your finger on the pulse of student and stakeholder opinion
The Student Barometer is the largest annual study of students in the world, with feedback from over 1.7 million respondents
Used throughout the sector to target resourcing and investment in improving services, teaching and support for students
i-graduate surveys implemented by 1400 education institutions worldwide
Running in 28 countries across 5 continents
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The ‘Whole University’ Barometer
Transforms multiple student surveys into a single-source solution for student feedback.
All years of study All forms of study All locations All levels of study The Integrated Survey Solution developed in partnership with the University of Oxford:
Designed to fit around the NSS Facilitates delivery of the Key Information Set (KIS) requirements Removes duplication and reduces administration Incorporates other internal and external surveys Improves accuracy Saves money Survey fatigue solved at a stroke
“The integrated approach we have developed together with i-graduate means we will be able to create an even better student experience for all of our students.”
Keith Zimmerman Director of Student Administration and Services, University of Oxford
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The ‘Whole University’ Barometer
The Oxford Barometer: all divisions, all departments, all colleges. Interactive access to data for 300 senior staff The Surrey Barometer: replaces 28 internal student surveys The Sheffield Hallam Barometer: the most comprehensive student survey structure ever implemented The Nottingham Barometer: a fully integrated process delivering to all students and all stakeholders across the UK, Malaysia and China
Sophisticated survey build and management Demographic pre-loading from student record systems Intelligent routing (students are asked only relevant questions) Benchmarking by study area, study level and student experience Interactive interface of key results by course, faculty, campus Clarify issues through targeted follow-up surveys and focus groups
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Questionnaire Flow
Not a full list of questions
Living Experience • Overall Satisfaction • Satisfaction of living elements
Support Experience • Overall Satisfaction • Relevance of services • Satisfaction with services used
Recommendation & Reflections • Recommendation to others • Perceptions of value for money • Living up to expectations
Future Plans • Employment • Study
Ethnographics • Ethnicity, Disability, Faith/ Religion
Study Time • Weekly hours studying and working • Perception of time spent with academic staff
Background
• Accommodation • Funding • Level of study • Area of study • School/Faculty/Department • Year of study
Arrival Experience • Overall Satisfaction • Rating on experience
Learning Experience • Overall Satisfaction • Satisfaction of learning elements
Pre-Arrival • Choice of destination • Key influences • Application process • Visa Satisfaction • Agents
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Terminology in Questionnaire Terminology in Report
Welcome/pickup at airport, railway, coach station Welcome/ pick-up
Academic registration Registration
First night - getting to where I would stay First night
Formal welcome at the university Formal welcome
Internet access at my accommodation Internet access
University orientation University orientation
Orientation (finding my way around the local area) Local orientation
University accounts/ finance department Finance office
Setting up a bank account Bank account
Accommodation office Accommodation office
Condition of accommodation on arrival Accommodation condition
The social activities Social activities
Making friends from my country Home friends
Making friends from this country Host friends
Making friends from other countries Other friends
Meeting academic staff Meeting staff
Understanding how my course of study would work Study sense
Arrival Terminology
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Learning - Terminology in Questionnaire Learning - Terminology in Report
The quality of lectures Quality lecturers
The subject area expertise of lecturers/ supervisors Expert lecturers
The teaching ability of lecturers/ supervisors Good teachers
The academic content of my course/ studies Course content
The organisation and smooth running of the course (Undergraduate & Masters) Course organisation
The level of research activity Research
Academic staff whose English I can understand Academics' English
Getting time from academic staff when I need it/ personal support with learning Learning support
Feedback on coursework/ formal written submissions Performance feedback
Explanation of making/ assessment criteria Marking criteria
Fair and transparent assessment of my work Assessment
Guidance in topic selection and refinement by my supervisor (Masters & PhD) Topic selection
Confidence about managing a research project as a result of my experience so far (PhD) Managing research
The quality of the lecture theatres and classrooms Learning spaces
The quality of laboratories (if applicable) Laboratories
The physical library facilities Physical library
The online library facilities Online library
The learning technology (PCs, networking, etc) Technology
Virtual learning environment (Blackboard/ WebCT/ Weblearn) Virtual learning
Advice and guidance on long-term job opportunities and careers from academic staff Careers advice
Learning that will help me get a good job Employability
Opportunities for work experience/ work placements as a part of my studies Work experience
Studying with people from other cultures Multicultural
Help to improve my English language skills Language support
Opportunities to teach (PhD only) Opportunities to teach
The size of classes Size of classes 87
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Living - Terminology in Questionnaire Living - Terminology in Report
The quality of accommodation Accommodation quality
The cost of accommodation Accommodation cost
The cost of living Living cost
Feeling safe and secure Safety
Making friends from my home country Home friends
Making friends from this Country Host friends
Making friends from other Countries Other friends
Opportunities to experience the culture of this country Host culture
The sports facilities Sports facilities
The social facilities Social facilities
The social activities Social activities
Internet access at my accommodation Internet access
Making good contacts for the future Good contacts
The facilities for religious worship Worship facilities
The surroundings outside the university Good place to be
The transport links to other places Transport links (other places)
The availability of financial support/ bursaries etc. Financial support
The opportunity to earn money while studying Earning money
Immigration and visa advice from the university Visa advice
Transport between university locations Transport links uni
The university’s eco-friendly attitude to the environment Eco-friendly attitude
The design and quality of the campus buildings Campus buildings
The quality of the external campus environment Campus environment
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Terminology in Standard Questionnaire Terminology in University Questionnaire Terminology in Report
Catering Campus eating places Catering
Students' Union Students' Union Students' Union
IT Support Computing Services IT Support
Clubs/societies University Clubs/Societies Clubs/societies
Personal Tutors Personal Tutors Personal Tutors
Accommodation Office Accommodation Office Accommodation Office
Careers Service Careers Service Careers Service
Health Centre General Practitioner (Doctor) Doctor
Finance Office Finance Office Finance Office
International Office International Office International Office
Student Advisory Student Advice Centre Student Advice Ctr
Graduate School Graduate School Graduate School
Counselling Student Counselling and Financial Advice Counselling & Advice
Faith Provision Chaplaincy or multi-faith provision Faith Provision
Disability Support Disability Support Disability Support
Support Terminology