International SOS

International SOS

The world’s leading international healthcare, medical assistance, and security services company.

We provide integrated medical, clinical, and security solutions to organizations with international operations. Services include planning and preventative programs, in-country expertise, and emergency response.

Our global team of 8,000 employees led by 970 full-time physicians and 200 security specialists provides health and security support to enable our members to operate wherever they work or travel.

We serve over 9,200 clients worldwide (colleges and universities, multi-nationals, governments and NGOs) including 75% of the top 200 research institutions globally, 87% of the Global Fortune 100 and 66% of the Fortune Global 500 companies.

Experience and Expertise

Over 25 years experience

Over 8,000 employees worldwide

Medical, security, aviation, and technical specialists:

• 33% are medical professionals,

• Multi-lingual staff, over 90 languages and dialects are spoken

Experts in each center manage and audit a global network of medical correspondents and hospitals

International SOS Global Statistics

Last Year 19,298 Evacuations & Repatriations

9 Million Calls per year

1 Call every 3.5 seconds

Average 1.3 Evacuations Per Hour Every Day

Global Network of Providers:

Medical Providers:

Technical Providers,:

including Aviation & Security_

68,044

58,163

9,881

Map not to scale

Our Worldwide Reach

International SOS has:

70 offices,

28 alarm centers,

32 international clinics and

400+ remote medical facilities across

5 continents.

Personal Assistance

Legal Referrals

Lost Document Advice & Assistance

Emergency Message Transmission

Emergency Personal Cash

Medical Expense Guarantee

Emergency Translation & Interpreter Services

Claims Assistance

SOS Clinics

Access to International SOS clinics

Travel Assistance Transportation to Join Hospitalized Member

Accommodation While Visiting Hospitalized Member

Transportation of Minor Children

Return of Traveling Companion

Travel Arrangements After Medical Evacuation

Emergency Family Travel Arrangements

Online Services & Information

SOS Scholastic Communications Portal

Travel Health Information

Email Health Alerts

Pandemic Preparedness Website

Comprehensive Membership Program

Travel Safety Assistance

Security Evacuations

Travel Safety Information

Email Safety Alerts

Personal Safety Assistance

Case Studies

Egypt in Crisis 25 January 2011

Egypt in Crisis Chronology of Events

Tuesday January 25

Anti-government protests intensify, suggesting

possible deterioration

Crisis Management Team activated; contingency

plans developed

Local services providers contacted & briefed

Friday January 28

Advise Violent demonstrations held nation-wide;

police open fire,

dozen skilled, curfew declared

Special Advisory issued & clients with interests in

Egypt contacted

Incident Management Team prepares for deployment

UK Foreign Office issue Travel Advisory, against “non-

essential travel”

Egypt in Crisis

Saturday January 29

Protests escalate; severe travel disruption,

break down of order,

widespread looting

Stand By Alert issued

Incident Management Team deploys,

contacts clients

& conducts pre-evacuation planning

Daily crisis meetings held

Sunday January 30

US State Department issues Travel

Warning, "to avoid travel to Egypt”

Chronology of Events

Egypt in Crisis Capabilities

London, Philadelphia, Dubai, Paris and Tokyo Alarm Centers in support

Aviation desks activated in Frankfurt and London

Incident Management Team based out of Fairmont Towers Hotel in Cairo.

Detachment based in Alexandria:

- 3 x security managers

- 2 x doctor / 1 x nurse

- 2 x logistics / administrators

Control Risks security team providing close protection services, supporting movement

from home locations to the Evacuee Assembly Area

International SOS

Online Programs

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Cultural Tips

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Emergency Record with Proactive

Vaccination Management

Contact Profile - personal, emergency, physician contacts

Health Summary - medical history, allergies, medications

Vaccination Management - interactive tool comparing

travel vaccination history to travel destinations.

Storage for Electronic Documents - passport

information, X-ray, medical images, credit card information

Communication and Implementation

Scholastic Client Toolbox

Membership App – iPhone, Android, and Blackberry

& Q A