International LuxuryHotel Association

PROMOTING, UNIFYING &ADVANCING THE LUXURY

HOTEL INDUSTRY

www.luxuryhotelassociation.org

01VISION & MISSION

The International Luxury Hotel Association is a global non-profit trade association headquartered in Palm Beach, Florida.

Our vision is to improve guest experience in the luxury hotelsaround the world.

Our mission is to become the preeminent association promoting,unifying and advancing the luxury hotel industry.

We hope to achieve this by providing insight, opinion andresearch to executives and professionals in the business.

02 OUR VALUES

These principles guide our work and define our mission

Equal Opportunity. We believe our resources should be accessible tohotel professionals regardless of their location, level or language

Bridging the gap. We believe our programs should help our membersmove up into the luxury segment from the broader hotel industry.

Transparency. We believe that industry players can achieve more byworking together than in competition.

Professionalism. We believe that the key to service excellence is theunderstanding and practice of high standards.

Partnerships. We believe partnerships with key industry stakeholders willhelp achieve our vision

Our community has grown from a few hundredto a few hundred thousand hotel and travelprofessionals around the world. Approx 40% arebased in the USA, 20% in Europe, 20% MiddleEast/Asia and 20% elsewhere.

We run LinkedIn's largest hospitality group, atop 100 group of the more than 2 million onLinkedIn.

TODAYWe reach over 300,000hotel & travel professionals

We began in 2008 as an online forum forthe luxury hotel industry

Luxury HoteliersMagazine

Quarterly magazine distributeddigitally and available in print.

Read by over 10,000+ hotelprofessionals. The magazine

features contributions bythought leaders, hotelier

profiles, trend reports andtopical stories.

ILHA SmartBrief

A quick-read daily summary of themost important news affecting the

luxury hotel industry.

Delivered via email each day to14,000+ hotel executives. We

read everything so you don't haveto.

ILHA LinkedIngroup

LinkedIn's largest hospitality group. It is ranked # 1 out of 10,000+ hotel and travel groups. It is atop 100 group of the more than 2 million groups on LinkedIn. It has over a quarter million members.

This allows the ILHA to communicate with more hotel & travel professionals at once than any otherorganization in the world.

FAST FORWARD 2020LUXURY HOTEL CONFERENCE &HOSPITALITY WELLNESS EXPO

LUXURYHOTELCONFERENCE.COM

step up to makea differenceWe are developing acomprehensive Luxury Service Standards Training & Certification Program that can be taken regardless ofgeographic location.

C o n n e c t w i t h U s

I n t e r n a t i o n a l L u x u r y H o t e l A s s o c i a t i o n

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DO WHATYOU LOVE

SERVICE IS THE OPPORTUNITY TO MAKE ADIFFERENCE IN SOMEONE'S LIFE