International Knowledge Month Services And Products Q A

International Knowledge Month Products & Services Questions

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Who are America’s top trading partners :- Canada- 18.6%- China- 11.7%- Mexico- 11.6%- Japan- 7.2%

What percentage of the international market does DHL have:- 41%

Name four commodities that are restricted from transport on the DHL system.

- Alcoholic Beverages- Animal products and plants- Antiques or Fine Art- Collectible and/or irreplaceable items- Drugs and pharmaceutical products- Dry Ice

International Knowledge Month: Week I

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Of the world’s 100 most valuable brands, which country has 62 of them

- American. Name 3 of the five gateways and the areas of the world they feed

packages to:- JFK=Europe /Africa/middle east- MIA= S America/Caribbean/Central America- ILN=Canada/Mexico/Europe/Asia Pacific- SFO=Asia Pacific- LAX=Asia Pacific

What service should a customer use to send 10 annual reports from Chicago to Kolkata (Calcutta)?

- WPX (Because it is over 5 pieces. If it were 5 pieces or less, it could travel as IDOC).

International Knowledge Month:Week II

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Who is the world’s leading exporter and importer, and its companies spend more money establishing and expanding overseas operations than those of any other nation.

- US

DHL is the world's largest and most experienced international air express network with service to _____________destinations in more than ______countries and territories.

- 120,000- +225

What is the destination code for Balad?- XQC

International Knowledge Month: Week

III

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DHL is the world's largest and most experienced international air express network with service to 120,000 120,000 destinations in more than 225 countries and territories.

DHL is the world's largest and most experienced international air express network with service to 120,000 120,000 destinations in more than 225 countries and territories.

DHL Express Global Overview

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Globally, DHL is the market leader, with a diverse revenue base...

DHL41%

EMS16%

TNT7%

UPS9%

Fedex27%

Source: MRM 2004 (Total shipments for international air express with global integrators only

DHL is Tops in Import / Export MarketDHL is Tops in Import / Export Market

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Revenues $67.5B* $19.5B $36B

Employees 500,000* 140,000 407,200

Vehicles 75,000 40,000 88,000

Aircraft 420 674 574

Hubs 36 10 14

Countries Served 225+ 225+ 200+

Annual Packages 1 billion 1 billion 3.6 billion

Global Facts and Figures

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Recent Wins

•YTD 2006, DHL U.S. has closed more than 118 multi-million dollar contracts with Fortune 500 and Fortune 1000 companies dominant in retail, technology, transport, finance, entertainment, and consumer goods

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International Document Express International Express shipment Non - Dutiable item No Commercial Invoice required

International Document Express International Express shipment Non - Dutiable item No Commercial Invoice required

IDOC – What is it?

Duty

A tax levied by a

government on the

importation of goods.

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Documents

Letters / Office Mail / Brochures

Non Dutiable

Artwork Annual Reports

Books (for non commercial use) Calendars

Catalogues Credit Cards (blanks / authorized)

Diplomatic Mail – Government Business Film

Invoices / Labels Plans Drawing / Architects

Visa Applications Photographs

Example of Document Shipments

What type of products are non dutiable and how will we know what is non dutiable?

See Service Directory

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Worldwide Priority Express International Express shipment Dutiable item Customs Invoice and, at times,

other documentation required

WPX – What is it?

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The DHL US Network

A gateway is a port of entry into a country or exit out of a country.

A hub is primarily a sort facility. A hub can also be a gateway.

Name 3 of the five gateways and the areas of the world they feed packages to:

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DHL Service Directory Exercise

1. Name four commodities that are

restricted from transport on the DHL

system.

Alcoholic Beverages, Animal products and

plants, Antiques or Fine Art, Collectible

and/or irreplaceable items, Drugs and

pharmaceutical products, Dry Ice, etc. Pg

13

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2. List all the countries that begin

with the letter “K” where DDP

(Delivery Duty Paid) shipments

may be sent.

Kenya, Korea (Republic of), Kuwait.

Deliver Duty Paid: all charges, including

duty are paid by the shipper.

Pg 12

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3. What service should a customer

use to send 10 annual reports from

Chicago to Kolkata (Calcutta)?

WPX (Because it is over 5 pieces. If it were

5 pieces or less, it could travel as IDOC). Pg

23 / 538

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4. Industrial equipment worth $1,500 are being

sent from Dallas to Mexico. What types of

delays might be expected?

NOM required if for resale, delays of 2-5 days can be expected because of the value of the shipment. Also, an import license is required and all duties, taxes and brokerage fees must be paid for by recipient or shipper before clearance and deliver. Formal clearance. (Pg 727)

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5. What documentation would be needed

to send a one pound shipment of

cotton seed to Macedonia?

Certificate of Origin and Sanitary Certificate.

Only acceptable for companies registered for

such business activity. (Pg 705)

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6. What is the destination code for

Balad?

XQC Pg 1536

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7. On what days in November will banks

and government offices be closed in

Panama?

Public holidays are November 3, 4, 5 ,10, 28

Pg 830

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End of International Lesson

International Knowledge Month Services And Products Q A

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