International Economic Research Project on the Development ...

Final Report

December 2019

International Economic Research Project on the Development of Integrated Domestic and External Economy Policy in 2019 : Research project on Development of Advanced Model Single Window in India

Index

1

1.Executive Summary

1.1 Research Background & Purpose

1.2.1 Research Overview (Approach)

1.2.2 Research Overview (Target)

1.3.1 Research Result (Advanced Model Single Window)

1.3.2 Research Findings (Single Window in Gujarat)

1.3.2 Research Findings (Single Window in Tamil Nadu)

1.4 Conclusion （Refer P.76 ～ P.79）

2. Project Overview


2.2 Research Overview

2.3.1 Research Subject (States)

2.3.2 Research Subject (Procedure)

2.4.1 Research Method (Desktop research)

2.4.2 Research Method (Field study)

2.4.3 Research Method (Workshop)

2.5 Research Team・ Schedule

3. Overview of Investment Environment in India

3.1 Overview of Indian Economy

3.2 Overview of Investment Environment

3.2.1 Overview of Investment Environment (Improved)

3.2.2 Overview of Investment Environment (To be improved)

3.2.3 Overview of Investment Environment (Initiatives on EoDB)

3.3 Single Windows in Indian States

3.3 Single Windows in Indian States (Overview of the subject States)

3.4 Singe Window in Target States (Gujarat)

3.5 Singe Window in Target States (Tamil Nadu)

4. Single Window in and outside India (Best Practice)

4.1 Countries Researched on for Best Practices outside India

4.2.1 Best Practice outside India (Thailand BOI)

4.2.2 Best Practice outside India (Malaysia MIDA)

4.2.3 Best Practice outside India (Myanmar Thilawa)

4.2.4 Best Practice outside India (New Zealand)

4.3 Best Practice in India

5. Advanced Model Single Window

5.1 Advanced Model Single Window Overview

5.2 Requirements for Advanced Model Single Window

5.2.1 Requirements for Advanced Model Single Window: Accessibility

5.2.2 Requirements for Advanced Model Single Window: Efficiency

5.2.3 Requirements for Advanced Model Single Window: Transparency

6. Workshop & Action Plan

6.1 Workshops in Gujarat and Tamil Nadu (Overview)

6.2 Workshop in Gujarat (Overview)

6.3 Workshop in Gujarat (Contents)

6.4 Workshop in Tamil Nadu (Overview)

6.5 Workshop in Tamil Nadu (Contents)

7. Conclusion

7.1 Singe Window in Gujarat

7.2 Singe Window in Tamil Nadu

7.3 Conclusion

7.4 Recommendation

8. Appendix

8.1 List of References

2

List of Abbreviations

Abbreviation Formal Name

BOI (Thailand) Board Of Investment

BRAP Business Reform Action Plan

CAF Common Application Form

CIA Central Inspection Authority

CIS Central Inspection System

DPIIT Department for Promotion of Industry and Internal Trade

EoDB Ease Of Doing Business

FRSD Tamil Nadu Fire and Rescue Service Department

GIDC Gujarat Industrial Development Corporation

GPCB Gujarat Pollution Control Board

IFP Investors’ Facilitation Portal

iNDEXTb Industrial Extension Bureau

MIDA Malaysian Investment Development Authority

OSOS One Start One Stop Investment Centre

SWP Single Window Portal

TNPCB Tamil Nadu Pollution Control Board

UDD Urban Development and Urban Housing Development

Note：Abbreviations listed in the table above are shown in italics in this report.

1.2.1 Research Overview （Approach）（P.19 ～ P.21）

6

▸ Through the implementation of I to VI (as mentioned in Page.5), the following 8 items in the table were mainly understood from desktop research and field study

Ⅰ. Clarifying the requests from Japanese companies for improvements

Ⅱ. Presenting the current situation of administrative procedures in India

Ⅲ. Researching on best practices in and outside India

Ⅳ. Organizing workshops with related officials in the state governments

Understandings Desktop

Field

[Information based on interview with Japanese companies]

Requests and issues for improvement of Japanese companies' single windows

Cases and application items that are particularly requested for improvement by Japanese companies

[Single window portal sites in each state as well as information on BRAP]

Overview of single window initiatives in all states of India

[Information based on interview on single windows in the two states]

Details of improvement status of single windows in 2 states

[Best Practice on Single window outside India]

Features of single windows in countries such as Thailand, Myanmar and Malaysia.

[Best practices on Single window inside India]

Features of single window taken up as best practice in BRAP efforts

[Results on organizing workshops in the two states]

Established common understanding by presenting an “Advanced Model Single Window"

Obtained Consent to specific action plans to realize the “Advanced Model Single Window "

●

● ●

●

●

8

1.3.1 Research Result (Advanced Model Single Window) （P.40 – P.60 ）

▸ “Advanced Model Single Window” is defined as an administrative procedure which enables to process filed applications in a seamless and simplified manner. The “Advanced Model Single Window” possesses three features to complete procedures;

① with a clearly defined Single Point of Contact (Accessibility)

② in speedy and timely manner (Efficiency)

③ without mistake, rework or misunderstanding（Transparency）

▸ “Advanced Model Single Window” fulfills below 29 requirements, which are figured out from analysis of practices in/out of India and reflection of Japanese investors’ requests.

CategoryNumber of

requirementsExample of the requirements

Accessibility 7

One particular officer is appointed for each application to coordinate with related departments and to ensure the application goes smoothly

Interpreter in Japanese/English is provided to facilitate the communication

Efficiency 14

Unnecessary information, processing procedures, and documents are all streamlined to shorten application processing route

Standard processing time is decided and its achievement status is published monthly

Transparency 8

Notifications are sent to applicants when related rules, regulations, or procedures are revised

Self-checklist is provided to know the necessary documents, examination items and criteria

Administrative procedures is regarded as more advanced when it fulfills more requirements of Accessibility, Efficiency, and Transparency

9

1.3.2 Research Findings (Single Window in Gujarat) (P.35~P.68)

▸ Single window in Gujarat has been continuously improved especially in Transparency, while Accessibility and Efficiency have room for improvement.

▸ Key improvements can be made by assigning single officer for individual projects for better coordination within government. Duration of approval can be shorten by eliminating unnecessary processes. Absence of notification on key regulatory changes can be addressed.

▸ Following Action Plans were agreed based on current status and points for improvements.

✓ No particular officer appointed for each application to coordinate with related departments and to ensure the application goes smoothly

✓ No interpreter conversant in Japanese provided

✓ Unnecessary information, processing procedures, and documents are not streamlined

✓ Standard processing time is not decided and published as “Client Charter” and its achievement is not published on a regular base

✓ No self-checklist provided to know the necessary documents, examination items and criteria

✓ No notification sent to applicants when related rules are revised

✓ Arrangements of an interpreter conversant in Japanese, English and Chinese, in the Single Window Agency.

✓ Publication of “Client Charter” showcasing department performances/ statistics with respect to application processing.

✓ Devising a mechanism to incentivise employees from the Government space for adherence to timelines and duly processing an application pursuant to detailed documentation of such envisaged incentive strategy.

✓ Clear specifications of checklists with adequate reference to the clause in Acts/ Rules for self-check to be conducted by the applicants.

✓ Appointment of a single-point-of-contact for each application, who shall be responsible for coordination amongst departments.

To be improved

Action Plans

10

1.3.2 Research Findings (Single Window in Tamil Nadu) (P.37~P.74)

▸ Single window in Tamil Nadu has room for improvement in all three aspects. However, it shall be noted that current system (Single Window Portal Site) is under renovation.

▸ Improvements can be made for ambiguous contact points, long-duration of approvals involving on-site inspection, and absence of notification on key regulatory changes

▸ Following Action Plans were agreed based on current status and points for improvements.

✓ Arrangements of an interpreter conversant in Japanese, English and Chinese, in the Single Window Agency.

✓ Consideration for establishment of overseas branches in select countries for publicity of the State in an endeavour to promote investment from the countries.

✓ Consideration of technologies in the overseas branches to be able to respond to investor questions to the extent possible.

✓ Publication of “Client Charter” showcasing department performances/ statistics with respect to application processing.

✓ Publication of flowchart-based procedures for application submission and processing.

✓ Clear specifications of checklists with adequate reference to the clause in Acts/ Rules for self-check to be conducted by the applicants.

✓ Implementation and streamlining module to send updates to the concerned investors in the event of modification of a particular Act/ Rule/ Policy/ Scheme.

Action Plans

✓ No help desk for Japanese companies for inquiries before filing applications

✓ No interpreter conversant in Japanese provided

✓ Unnecessary information, processing procedures, and documents are not streamlined

✓ Little or no coordination of date or assessment points for on-site inspections carried out by multiple departments

✓ Standard processing time is not decided and published as “Client Charter” and its achievement is not published on a regular base

✓ No guideline of application flow, details of procedures, or standard processing time published

✓ No notification sent to applicants when related rules are revised

To be improved

11

1.4 Conclusion （P.76 ～ P.79）

▸ Through this project, two main the objectives were achieved;

① Establishment of common understanding between Japan and India regarding administrative procedures when entering India

② Discussion and presentation of action plans to improve the investment environment in India”

【① Establishment of common understanding between Japan and India regarding administrative procedures when entering India】

✓ Identified the items necessary for improvement on single windows in India by taking into account requests for improvement from Japanese companies, information on best practices related to single windows in and outside India, and interviews with local governments. (Identification of recognition gap)

✓ Through workshops in Gujarat and Tamil Nadu, 29 requirements of administrative procedures in line with the standards required by Japanese companies were presented as an “Advanced Model Single Window" to establish a common understanding.

【② Discussion and presentation of action plans to improve the investment environment in India】

✓ At the workshop held in Gujarat, the State government agreed with the implementation of five actions on the highly feasible requirements among the 29 requirements presented.

✓ At the workshop held in Tamil Nadu, the State government agreed with the implementation of seven actions on the highly feasible requirements among the 29 requirements presented.

Incorporated into the BRAP (Business Reform Action Plan) of DPIIT in the future, actions commonly adopted in two states can enhance India’s nationwide investment climate and business environment.


14

▸ Japanese companies are not satisfied with the complex procedures and uncertainty of the approving process, in spite of efforts for improvement made by Government of India.

✓ Unnecessary document requirements and inspections force applicants to wait for longer time to get approval

✓ Unclear process flow, standard processing time and application status are some obstacles to application

✓ Non-transparent approval criteria and inspection items lead to unfair judgement

✓ Difficult to reverse the decision even if the judgement was unfair.

✓ Approvals processed within the target time (standard processing time), not affecting investor's business plan

✓ Reduction in documents required for approvals

✓ Necessary information and documents for approvals clearly described in a comprehensive checklist or guideline

✓ Supportive system (such as a helpdesk) in place to enable the procedures to be completed smoothly and without stress

Expectations from Japanese companies

✓ Applicants themselves are need to coordinate with each gov’t organizations in case the project involves multiple departments.

✓ Approvals processed in a predetermined manner and departments coordinating in a well-organized mechanism

Voices from Japanese companies

Source : Hearing from Japanese companies done by EY

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2.3.1 Research Subject (States)

▸ In order to make concrete and in-depth proposals for improvement of investment environment, 2 states, Gujarat in the west and Tamil Nadu in the south, are chosen for research subject, and 3 other states, in the north, central and the east (north: Rajasthan / central: Madhya Pradesh / east: West Bengal) are also researched with simple web-based research.

▸ 5 states are chosen because of significant presence of Japanese companies and prospects of investment attraction in the future.

Gujarat

Tamil Nadu

✓ One of the main destinations for Japanese companies

✓ Investment attraction was promoted by the “Single Window Act”.

✓ Based on the Act, single window online system was established.

✓ Ranked 5th out of 29 states in “Business reform indicator” in 2017.

✓ One of the main destinations for Japanese companies.

✓ Investment was promoted by “Tamil Nadu Business Facilitation Act”.

✓ Based on the above Act, single window online system was established and is currently being improved.

✓ Ranked 15th out of 29 states in “Business reform indicator” in 2017.

Other states

✓ Simple web-based research is conducted for Rajasthan, Madhya Pradesh and West Bengal in addition to the in-depth research for the above two states .

※Business reform indicator: Ranking of the business environment in each state, published annually by the DPIIT of the Government of India

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2.4.1 Research Method (Desktop research)

▸ Based on websites and other materials of the Gujarat and Tamil Nadu governments, room for improvement in terms of digitalization, visualization of the processing flow, decision of standard processing time is identified.

▸ Details of issues are clarified through interviews with Japanese companies operating in each state.

▸ In addition to the above two states, other states and countries are also researched extensively for seeking best practices.

■ Gujarat Website：Investment Facilitation Portal ■ Tamil Nadu Website ：Single Window Portal

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2.4.2 Research Method (Field study)

▸ In Gujarat and Tamil Nadu, a field study was conducted to interview and exchange views with state government officials regarding several cases of applications in trouble.

Place Organization Interviewee Purpose

Gujarat State Government Building

Gujarat Industrial Development Corporation (GIDC)

Ms. D. Thara, Vice Chairman & Managing Director

Confirm the overview of the single window system

Urban Development and Urban Housing Development (UDD)

Mr. P.L Sharma, Chief Town Planner

Confirm procedures regarding Construction Permits Application

Labour and EmploymentDr. D.C. Baxi, Add. Commisioner

Confirm procedures regarding Construction Permits and Operation Permits Application

Gujarat Pollution Control Board(GPCB)

Mr. Devang M. Thaker, Env. Engineer

Confirm procedures regardingEnvironment-related Application, CTO/CTE

Tamil Nadu State Government Building

Tamil Nadu Pollution Control Board(TNPCB)

D. Sekar, Member Secretary

Confirm procedures regardingEnvironment-related Application, CTO/CTE

Tamil Nadu Fire and Rescue Service Department (FRSD)

Mr. Shahwi Hameed, Jt Director

Confirm procedures regarding Construction Permits and Operation Permits Application

Guidance BureauDr. K.P. Karthikeyan, Director

Confirm the overview of the single window system

Central government building

Department for Promotion of Industry and Internal Trade (DPIIT)

Mr. Shailendra Singh, Add. Secretary

Share information on single windows in the two states and single windows in all states in India

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2.4.3 Research Method (Workshop)

▸ A workshop was held with Indian state government officials to report on the progress of this project and to discuss Advanced Model Single Window

# Department/ Organization Name and Designation

1Gujarat Industrial Development Corporation (GIDC) & iNDEXTb

Smt. Mamta Verma (IAS), Hon. Vice Chairman & Managing Director / Industries Commissioner and Chairman

2

iNDEXTb

Shri Kalpesh Sheth, General Manager

3 Ms. Rujul Upadhyaya, Deputy Manager

4 Ms. Devangi Rajput, Executive Assistant

5 Shri Rajesh Chavda, Nodal Officer

6Gujarat Industrial Development Corporation（GIDC）

Shri Abhishek K. Landge, Executive Engineer

7Gujarat Pollution Control Board (GPCB)

Shri Tejas C. Patel, Dy. Environment Engineer

8Office of Chief Town Planner, UDD

Ms. Shashi V. Tindwani, Junior Town Planner

9Department for Promotion of Industry and Internal Trade (DPIIT)

Mr. Tomoyoshi Hisamori, Japan Plus Coordinator

# Department/ Organization Name and Designation

1

Tamil Nadu Industrial Guidance and Export Promotion Bureau

Dr. K. P. Karthikeyan (IAS), Executive Director/ J. CEO

2Sajad Sadiq, Manager, Investment Facilitation

3R. Mageswar, Manager, Investment & Promotions

4 H. Vishnu, Investment Facilitator

5R. Uthamacholan, Investment Facilitator

6B. Prashanthi, Investment Facilitator

7Prabakaran A. S., Investment Facilitator

8 B. Joshua, Investment Facilitator

9Tamil Nadu Pollution Control Board

S. Vijayarajan, Environment Engineer

10Department for Promotion of Industry and Internal Trade

Tomoyoshi Hisamori, Japan Plus Coordinator

Note: In addition to the above participants , the following companies and organizations took part as observers in each state.

・Gujarat：JETRO Ahmedabad , Mitsui Kinzoku Components India Private Limited , Techno Trends Auto Park Private Limited, KPMG

・Tamil Nadu：JETRO Chennai , Deloitte

■Workshop Participants （Gujarat） ■Workshop Participants （Tamil Nadu ）

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2.5 Research Team・ Schedule

▸ The project team consists of Global Public Team of EY Japan with EY India, personnel and organizational structure to carry out the core of the research and to avoid any problems in operation.

▸ The research was conducted for four months from early May to late Octorber.

▸ In preparation for the field survey in late June, the project team conducted an “investigation of administrative procedures” and “Best practice research in/outside India” and formulated an “Advanced Model Single Window”.

▸ In late August, workshops were held to share the results of the field study and the contents of the research in Japan. The discussions and Action Plans worked out at the workshops were compiled and submitted in late October.

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▸ Improvements made in numerous aspects between 2015-2019.

Indicator Rank Comment

Starting a business

137 Considerably reducing the registration fees <2015>

Eliminating the minimum capital requirement and the need to obtain a certificate to commence business operations <2016>

Merging the applications for the Permanent Account Number (PAN) and the Tax Account Number (TAN), improving the online application system

Merging the applications for value added tax and the Profession Tax (PT) <2018>

Fully integrating application forms, replaced the value added tax with the GST, abolished site inspections for registering companies <2019>

Dealing with construction permits

52Implementing an online system that has streamlined the process <2018>

Streamlined the process and made it faster and less expensive, improved quality control by introducing decennial liability and insurance <2019>

Getting electricity

24 Reducing the security deposit for new connection <2015>

Eliminating the internal wiring inspection by the Electrical Inspectorate, improving internal work processes and coordination <2016>

streamlining the process of getting a new commercial electricity connection <2017>

Reduced charges for low voltage connections, reduction in the time for the utility to carry out the external connection works <2019>

Registering property

166 -

Getting credit22

Amending the rules on priority of secured creditors outside reorganization proceedings and adopting a new law on insolvency that provides a time limit and clear grounds for relief to the automatic stay for secured creditors during reorganization proceedings <2018>

Amending its insolvency law. Secured creditors are now given absolute priority over other claims within insolvency proceedings <2019>

Protecting minority investors

7Requiring greater disclosure of conflicts of interest by board members, increasing the remedies available in case of prejudicial related-party transactions and introducing additional safeguards for shareholders of privately held companies <2015>

Increasing the remedies available in cases of prejudicial transactions between interested parties <2018>

Paying taxes121

Introducing an electronic system for paying employee state insurance contributions <2017>

Requiring that payments be made electronically to the Employees Provident, easing compliance with corporate income tax <2018>

Replacing many indirect taxes with a single indirect tax for the entire country; reducing the corporate income tax rate and the employees’ provident funds scheme rate paid by the employer <2019>

Trading across borders

80 Launching the ICEGATE portal and simplifying border and documentary procedures <2017>

Improving infrastructure at the Nhava Sheva Port; eliminating merchant overtime fees, increasing use of electronic and mobile platforms <2018>

Implementation of electronic sealing of containers, upgrading port infrastructure and allowing electronic submission digital signatures <2019>

Enforcing contracts

163Creating dedicated divisions to resolve commercial cases <2017>

Introducing the National Judicial Data Grid, which makes it possible to generate case management reports on local courts <2018>

Resolving insolvency

108Adopting a new insolvency and bankruptcy code that introduced a reorganization procedure for corporate debtors and facilitated continuation of the debtor’s business during insolvency proceedings <2018>

Others ーLabor market regulation: increased the mandatory length of paid maternity leave <2018>Labor market regulation: changed regulations pertaining to weekly holiday work, overtime hours and paid annual leave <2019>

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▸ In 2014, DPIIT began investigating and ranking Indian states in order to build an investor-friendly business environment. In 2015, DPIIT published the results as an “Assessment of State implementation of Business Reforms”.

▸ Created “Business Reform Action Plan” (hereinafter referred to as “BRAP”) for improvement of the business environment in each state, and published the achievement status of each state on the portal site (www.eodb.dipp.gov.in).

▸ Each state is working on improving the single window while reporting the achievement of each item of BRAP to DPIIT.

▸ BRAP has announced 405 items, divided into following 12 categories, to be improved for rationalization of procedures and regulations for improvement of each state’s business environment for doing business, leading to raise the ranking of EoDB.

Source：Business Reforms Action Plan Portal : https://eodb.dipp.gov.in/ReformReport?year=2017-18&state=2#

⚫ labour regulation enablers;

⚫ contract enforcement;

⚫ registering property;

⚫ inspection reform enablers;

⚫ single window system;

⚫ land availability and allotment;

⚫ construction permit enablers;

⚫ environmental registration enablers;

⚫ obtaining utility permits;

⚫ paying taxes;

⚫ access to information and transparency enablers

⚫ sector specific reforms spanning the lifecycle of a typical business.

■ 12 categories on BRAP

30


▸ BRAP proposed 31 items related to single windows, including 11 items on functions of single window.

▸ The remaining 20 items require that various applications should be processed by the online system.

No.182 Establish a dedicated single window agency as the sole point of contact for setting up a business in State

183 Ensure that the single window agency has been set up through a legislation

184Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for issuing allapprovals being provided by single window agency

185Define clear timelines mandated through legislation or through notification under the Public Service Delivery Guarantee Act for issuing intent letter, granting sanction and disbursal of applicable incentives as per the industrial/sectoral policy in the State

186Design and implement an online single window system with functionality for online application submission, payment and approvals and mandate that all applications are submitted online

187

Implement a standardized online Common Application Form (CAF) combining applications of all services wherein common information such as applicant’s name, project details, address etc. and common documents are required to be provided only once through single window system

188-

201

Ensure followings are provided as a service through the online single window system facilitating the online application submission, payments, tracking of status, approvals and issuance of the certificate(s) ;

188 ‘Registration under The Building and Other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996’189 ‘Registration certificate of Establishment Inter State Migrant Workmen(RE&CS)Act,1979 (License of Contractor Establishment)’ 190 ‘Registration under weights and measures, 1998’ 191 'Consent to establish (under Water Act & Air Act)’ 192 'Consent to operate (under Water Act & Air Act)’ 193 'Authorization under Hazardous Waste Rules’ 194 ‘Registration under Shops and Establishments Act’ 195 ‘Permission for engaging contractor for labour’ 196 'Factories license’ 197 ‘Factory building plan approval’ (under the Factories Act, 1948) 198 ‘Registration under Boiler Act’ 199 ‘Change of land use’ 200 ‘Approval of building plans’ 201 ‘NOC（NOC: No Objection Certificate）from Fire Department’

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No.202-205

Renewal of followings is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s) ;

202 Consent to operate (under Water Act & Air Act)’

203 ‘Shops and Establishments Act’

204 ‘Factories license’

205 ‘Registration under Boiler Act’

206,207Ensure foll0wings are provided as a service through the online single window system facilitating the online application submission, payments, tracking of status, approvals and issuance of the certificate(s) ;

206 'electricity connection'

207 'water connection'

208Publish information on the procedure, timelines and a comprehensive list of documents that are required to be submitted for applying for various incentives in the state

209Ensure that incentives of all applicable industrial/sectoral policies are applied through a common form without the physical touch points

210Mandate that all queries/clarifications related to investor's application are sought once and within 7 days of receiving the application

211Ensure that the Single Window System sends out SMS(Short Message Service )/e-mail notification to the applicant as and when the application is submitted and/or query is raised and/or application is approved/rejected

212Ensure that incentives under Industrial/Sectoral Policy are provided as a service through the online single window system (for intent letter, sanction and disbursement) facilitating online application submission and tracking of status and approvals

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▸ The table shows BRAP ranking and scoring of five states regarding the current status of single windows.

▸ All five states are ranked among the top-tiers in India, and are actively working to enhance investment climate.

State Abbreviation Region Rank Score Items that require improvement

Number of items that require improvement

Number of items related to Single Window

Gujarat GJ Western 5th 97.99 5 1

Tamil Nadu TN Southern 15th 90.68 40 9

Rajasthan RJ Northern 9th 95.70 11 8

West Bengal WB Eastern 10th 94.59 19 16

Madhya Pradesh MP Central 7th 97.30 5 0

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▸ The improvement of single windows in the five states varies greatly from state to state. (All items are achieved in Madhya Pradesh, while only one item is achieved in West Bengal.)

▸ Items shown as “x” in the table below are items that have not yet been achieved in each state and require further action.(GJ：Gujarat, TN :Tamil Nadu, RJ：Rajasthan, WB：West Bengal, MP：Madhya Pradesh）

No. Recommendations GJ TN RJ WB MP

182 Establish a dedicated single window agency as the sole point of contact for setting up a business in State ×

186Design and implement an online single window system with functionality for online application submission, payment and approvals and mandate that all applications are submitted online

×

187

Implement a standardized online Common Application Form (CAF) combining applications of all services wherein common information such as applicant’s name, project details, address etc. and common documents are required to be provided only once through single window system

×

212

Ensure that incentives under Industrial/Sectoral Policy are provided as a service through the online single window system (for intent letter, sanction and disbursement) facilitating online application submission and tracking of status and approvals

×


- - - - -

191 'Consent to establish (under Water Act & Air Act)’ × ×

192 'Consent to operate (under Water Act & Air Act)’ × ×

193 'Authorization under Hazardous Waste Rules’ × × ×

194 ‘Registration under Shops and Establishments Act’ ×

195 ‘Permission for engaging contractor for labour’ × × ×

196 'Factories license’ ×

197 ‘Factory building plan approval’ (under the Factories Act, 1948) ×

198 ‘Registration under Boiler Act’ × × ×

206 'electricity connection' × × ×

207 'water connection' × × ×


- - - - -

202 Consent to operate (under Water Act & Air Act)’ × × ×

204 Factories license’ × ×

205 ‘Registration under Boiler Act’ - × × × -


35


In Gujarat, the IFP (Investors’ Facilitation Portal, opened in October 2015) is in operation. The approval status is monitored by the CMO (Chief Minister ’s Office). The percentage of approval within standard processing time is 99%

iNDEXTb, under the Industry Commissionarate, is responsible for IFP management.

Process flow, approval criteria, and examination items of each ministry are all publicized on the IFP and the websites or individual ministries’ web-site.

The Japan Desk set up at GIDC answers questions submitted through e-mail instead of through physically allocated personnel. The same function is implemented for Korean and Chinese.

Operation of single window portal

The complexity of the application process prior to application at IFP has caused delays in starting IFP applications. For example, employment insurance procedures for contractors, or acquisition of Environmental Impact Assessment prior to construction permission. (Labor & Employment, GPCB)

As a result of the promotion of digitalization of documents, there are cases where delays in approval procedures are caused by defects in submitted drawings rather than by the approval side. (UDD)

Recognition of operational issues

▸ Features of Gujarat’s single window portal and its operational issues are as follows;

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⚫ Procedures can be done completely online using digital signature (No hardcopy or face to face interview required)

⚫ Standard processing time is set and monitored weekly. (Around 99% of the procedures are dealt with within standard processing time)

⚫ Japan Desk is provided for clarification about applications⚫ No delay for processing time is due to ministry side’s fault, but is

only caused by the delay of the applicant's procedures⚫ All approval criteria and examination items are published on the

website of each ministry based on laws and regulations⚫ Changes in rules and regulations are updated on each ministry's

website⚫ Information about application and approval are posted on the web

page of each ministry for promoting applicants’ understanding⚫ There is “deemed approval”(※) when the process is overdue⚫ Blueprint of building plan can be automatically checked by system⚫ Around 60% of the applications are processed within half of the

standard processing time⚫ Part of the application fee payment system for the approval

procedure is under development⚫ A system that allows application for work instructions, contract

time and contents regarding employment is under development

【Application in Mar. 2018: Company T, Manufacturing】⚫ Differences in judgment criteria between the personnel in

charge⚫ Processing procedures are delayed and needed to be

urged for getting approval on time【Application in Nov. 2018: Company A, Manufacturing】

⚫ Uncertainty in criteria for fee estimation, concerning to infrastructure such as electricity charges

⚫ Ambiguous judgment criteria/ Approval criteria require applicants to have negotiations to obtain approval

⚫ It is time consuming to get the approval about employment based on the labor law

⚫ Submission in hard copies and face-to-face interviews are required sometimes

【Application in Oct. 2018: Company M, Manufacturing】⚫ No guidelines / checklists for procedures.⚫ Technical examination items of application documents are

unclear⚫ Rules often changed and no notifications sent to

applicants⚫ Approval criteria are published, but it is difficult to

understand them without expertise and experience.

【Application in Jan. 2019: Company T, Trade】⚫ Necessary to hire consultants for each procedures

(knowledge and research skills needed for negotiations with each ministries)

⚫ Inter-ministerial coordination organization (iNDEXTb) is not functioning well as coordinators

⚫ No notifications when the rules and criteria changed⚫ The procedure require the applicants to visit each

ministries physically to get higher priority of processing

Comments from Japanese Companies in Gujarat Improvements Made So Far

37


Business Facilitation Act, promulgated in March 2018, formulates standard processing time and procedures of the Single Window Portal (SWP).

SWP is under total renovation with the support of ADB (Asia Development Bank)which eliminates deficiencies in the current system. New portal enter into service in March 2020.

On the day of field interview, 75 approval requests were circulated. Of these, 40 were expected to be approved, and 8 were to be granted deemed approval.

The document circulation procedures have been fixated since the start of SWP in 1992. The on-going renovation will streamline the procedure to expedite the approval process by reducing unnecessary procedures.

If there are questions at the application submission stage, a staff will be assigned by the Guidance Bureau to respond to the questions, and the same staff will be in charge when delays happen in approval process.

Assignment of Japanese-speaking personnel are under consideration including full-time employment, in consultation with local JETRO (Japan External Trade Organization), but has not been realized.

Delays in approvals may happen when document circulation involves several ministries. Delays occur especially when there are ministries requesting hard copy submission involves. (FRSD and Guidance Bureau)

Circulation of documents within the governments and circulation of document among regional offices need to expedite, even though a number of issues are expected to resolve with total rennovation of Single Window Portal. (FRSD)

▸ Current status of Tamil Nadu’s single window portal and its operational issues are as follows;

Operation of single window portal

Recognition of operational issues

38

⚫ Fundamental improvements are made under Business Facilitation Act

⚫ Deemed approval applies when standard processing time is exceeded

⚫ Deemed approval is rarely applied since applicants cause delay

⚫ Regulations prohibit applicants to directly visit government offices

⚫ Once a month or every half month, a list of progress report of approvals is sent from the Guidance Bureau to the relevant departments

⚫ Processing time has been shortened due to the decentralization of procedures originally approved by the state government

⚫ Replacing manual processing with online processing including at the local level saved time (Hard copies are also replaced with softcopies)

⚫ Procedures, Inspection items, and approval criteria are published on the website of each ministry

⚫ Concurrent procedure processing is enabled by Business Facilitation Act

⚫ CTO renewal, required every 2 years, changed to every 10 years

⚫ The heads of ministries use system to monitor all application status

⚫ Guidance Bureau assigns dedicated staff to deal with questions during application form filling stage

⚫ Planned to shorten processing time and confirm progress by going online

⚫ The following updates of the system are planned: disclosing processing flow, repairing links, and online submission of all documents

⚫ A comprehensive checklist for required documents are planed to be published

【Application in 2012-14: Company N, Plant】⚫ Standard procedures is not clearly published online

(no checklist / guidelines)⚫ The application procedures are often delayed when it comes

to get approval from ministerial level⚫ Foreign applicants needs to hire local consultants for each

procedure, in addition to local employees ⚫ Process flow and standard processing time not published⚫ Large projects get incentive and get approval smoothly⚫ It is difficult to make request for improvements, as well as

make appointments to meet with the person in charge⚫ Some approval need to be renewed frequently, which

require applicants to deal with application frequently

【Application in Apr. 2017: Company Y, Manufacturing】⚫ heard that “it doesn't go as planned” “Process delays are

inevitable”, but didn't experience anything like that⚫ A woman in charge of single window actively worked on

coordination with ministries, time management, facilitation at meetings, etc., allows to get approval before the due date

⚫ Obtaining approval may take time for some reason⚫ One of the problem is that the current status of approval is

not clearly disclosed

【Application in Mar. 2017: Company Y, Manufacturing】⚫ The portal site of single window only enable to upload

documents, not to process the procedures or monitoring⚫ It is necessary to visit more than 5 ministries in advance to

make arrangements prior to the application⚫ Some information is published only in local language⚫ When it comes to the procedure done by local municipality,

hard copies are required due to lack of digital system⚫ Procedures cannot be processed concurrently, but must be

processed in order; multiple inspections are required

Comments from Japanese Companies in Tamil Nadu Improvements Made So Far


▸ In Thilawa, Myanmar, single window illustrates "Application Guidelines" which is published online.

▸ The Guidelines provides process flow chart, standards work procedures and standard processing time which allow investors to have predictability of application processes.

44


Source: Myanmar Thilawa SEZ Portal Site (http://www.myanmarthilawa.gov.mm/)

■ Diagram of required application procedure ■ Application process flow

45


Necessary Documents 1. Cover Letter of design approval for power connection design2. Cover Sheet and Format (Application for Power Connection Design Approval)3. Single line diagram including : Transformer capacity, CT and PT specification for metering and

protection4. Drawing of layout plan of incoming power cable from tapping point to Main Distribution Board5. Drawings of site plan showing locations of substation, electrical room and generator room6. Detailed drawings of 33kV switchgear panel with its specification7. Technical specification of over current and earth fault relay8. Declaration of relay operating time during short circuit and earth fault9. Load List10. Calculation and Analysis of Harmonics and Voltage Flicker11. Schedule of installation works including power energizing date Hard copies: 3sets

Approval Criteria TSEZ Zone A, Internal Regulations and Power System Regulations

Procedure 1. The Applicant submits the application form with required documents to the MJTD.2. MJTD reviews such documents that need to be checked in relation with the Internal Regulations of

MJTD and confirms the conformity within 10calendar days.3. When all documents submitted are confirmed being in line with the Internal Regulations, the MJTD

issues the Approval Letter for Power Connection Design and provides them to the Applicant.

Application fee None

Standard Procedure Time 10 calendar days

Note The Applicant may contact directly to the MJTD for obtaining more detailed information.

Source: Myanmar Thilawa SEZ Portal Site (http://www.myanmarthilawa.gov.mm/)

■ Published Necessary Document & Approval Criteria in Thilawa

▸ A comprehensive “Checklist for Application” (including “necessary documents” “criteria” “examination item”) is published online, enabling applicants to self-check items and documents required to file an application.

▸ Necessary documents, judgment criteria, processing procedure, application fee, standard processing time, and points to be noted for each procedure are listed.

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▸ “Realme login” function is an unified personal identification service used by New Zealand government.

▸ The system allows applicants to access multiple online services with one username and password (realization of “single sign-on”).

4.2.4 Best Practice outside India (New Zealand)

Source: Realme Portal site : https://www.business.govt.nz/

■ Realme website

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▸ Among the BRAP Recommendations related to single windows, the following items should be noted in comparison with cases in other countries.

✓ Through single window system, applicants can trace the status of their applications (by procedure).

✓ The whole process from submitting documents to getting and downloading the approval are possible at the portal site

✓ The whole process from submitting documents to getting and downloading the approval are possible at the portal site.

✓ All application documents are required online by soft copies instead of submitting hard copies.

✓ Applicants can make necessary payments online for application filing and other processing charge (including penalties) through single window system (both full payment and partial payment are available for all procedures).

✓ Applicants receive a notification by SMS (Short Message Service )/e-mail at the particular application process status, including application received, questions for clarification raised, and final approval/denial decision made.

Odisha

✓ CIA (Central Inspection Authority) allows inspections carried out by multiple departments to be managed and coordinated through one single agency to reduce labor and time involved in on-site inspections and to reduce the burden on investors.

✓ Necessary documents, criteria, examination item can be checked on a comprehensive checklist.

Source ：GO SMILE, Government of Odisha https://cicg.investodisha.org/iimsweb/about.aspx

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▸ Indian states also offers good practices and insights. High ranked states single window operation demonstrates following notable features.

Telangana

Andhra Pradesh

✓ Number of required documents was reduced to 12 from 100 after rationalizing the attachments.

✓ All questions/inquiries are processed within 7 days since received.

✓ Standard processing time is defined by law and deemed approval is issued when delay occurs.

✓ All application procedures can be done without physical interviews or meetings.

Source :Telangana State Industrial Project Approval & Self Certification System: https://ipass.telangana.gov.in/TSHome.aspx

Notable features of the single window

✓ It is required by law that all applications from the investors shall be processed within 21 days since received.

Source：Andhra Pradesh Single desk Policy 2015-2020 :http://www.apiic.in/wp-content/uploads/2015/06/AP-Single-Desk-Policy-2015-20.pdf

MadhyaPradesh

✓ Procedures are simplified by introducing standardized CAF (Common Application Form).

✓ Applications for the whole process (covering the entire life cycle of investment projects from the start) can be done through the single window system.

Source ：M.P Industrial Development Corporation MP Invest Portal site : https://invest.mp.gov.in/

Haryana

✓ Know your Clearance system enables applicants to understand necessary documents and procedures which vary by applicants’ company information.

Source: Invest Haryana Portal site : https://investharyana.in/#/questionnaire

Example state


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5.1 Advanced Model Single Window Overview

Advanced Model Single Window

Function realizing seamless and simplified administrative procedures

① with a clearly defined Single Point of Contact (Accessibility)

② in speedy and timely manner (Efficiency)

③ without mistake, rework or misunderstanding（Transparency）

enables

▸ The definition of "Advanced Model Single Window" is function realizing seamless and simplified administrative procedures

▸ The points are: (1) with a clearly defined Single Point of Contact (Accessibility); (2) in speedy and timely manner (Efficiency); (3) without mistake, rework or misunderstanding（Transparency）

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6.2 Workshop in Gujarat (Overview)

▸ The date, venue, and agenda of the workshop in Gujarat are as follows:

Date Venue

2019/08/20 15:00 – 17:00 Industries Commissioner office, Block No. 1, 2nd Floor,Udyog Bhavan, Gandhinagar, Gujarat

AgendaOpening

1500 – 1510 Opening Remarks: iNDEXTb

1510 – 1520 Opening Remarks: Ernst & Young ShinNihon LLC

Overview

1520 – 1600 The Project Overview on “Advanced Model Single Window”: Ernst & Young ShinNihon LLC

1600 – 1610 Q&A

Group Discussion

1610 – 1650 Session Coordination by: Ernst & Young LLP (EY India) , Ernst & Young ShinNihon LLC

Closing Remarks

1650 – 1700 Closing Remarks: Ernst & Young LLP (EY India)

Attendees

1 Gujarat Industrial Development Corporation (GIDC) & iNDEXTb A

2 iNDEXTb B

3 C

4 D

5 E

6 Gujarat Industrial Development Corporation （GIDC） F

7 Gujarat Pollution Control Board (GPCB) G

8 Office of Chief Town Planner, UDD H

9 Department for Promotion of Industry and Internal Trade (DPIIT) I

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▸ The Opening Remarks (by iNDEXTb/EY) at the workshop in Gujarat are as follows:

【iNDEXTb】

⚫ Officer A Introduced iNDEXTb to everyone and spoke of the multifaceted functionaries that exist within the iNDEXTbincluding that:

• iNDEXTb is a Government of Gujarat Organisation established with the objective of facilitating the industrial development in the State. iNDEXTb acts as a single point contact for entrepreneurs for establishing industrial ventures.

• In order to cater varied needs of entrepreneurs, iNDEXTb has established separate cells like Investment Promotion Division, Investor Facilitation & EoDB Division, Business Research Cell, Computer Centre etc.

• iNDEXTb acts as catalyst of Industries Department of the Government in propagating industrial promotional policies, attracting industrial investment, organising mega events, seminars, industrial fairs etc.

【EY India; EY ShinNihon】

⚫ EY India set the context of the workshop and briefed the participants on the background of the project and the associated objectives including that:

• EY ShinNihon had conducted field studies in the States of Tamil Nadu and Gujarat in June 2019 and had interacted with departments under the State Governments.

• Basis the findings from the field studies and the interviews with Japanese companies, EY ShinNihon has identified the possible areas of improvement for the Single Window.

⚫ EY Japan opened the presentation on “Advanced Model Single Window” with introduction to the Project Overview, mentioning that:

• In order to realize the “Make in India” initiative, attracting foreign investors continue to be the prerogative of the Government of India. Towards this end, business environment enabler is the most important enabler for realizing the earlier mentioned initiative and improving single window system is one of the most effective way.

• Based on the research on the best practices from India and abroad, a 29-point checklist was developed.

⚫ EY Japan shared the findings from the interviews with Japanese companies:

• Issues such as extensive documentation and inspections force applicants to dedicate extended durations for attaining readiness and getting approval

• There are also complaints against unclear approval criteria, standard processing time, procedures, etc., which are all necessary information for application, and the lack of a clear guideline.

• In the event where multiple departments are required to provide their NOCs (NOC: No Objection Certificate), it is often witnessed that the applicant is required to coordinate with each of them, thereby making the process difficult and time consuming.

⚫ EY Japan emphasized the importance to have an action plan that establishes an “Advanced Model Single Window” which realizes accessibility, efficiency, transparency to resolve issues as cited above and may further help achieve the objective of establishing an improved business ecosystem.

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▸ The Project Overview (by EY) at the workshop in Gujarat is as follows:

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▸ The main Q&As at the workshop in Gujarat are as follows:

【Question】 (GIDC and iNDEXTb)

⚫ If an organization is eligible to seek incentives, it implies that the organization has been operating in the State, is into production phase and therefore has decent local presence. In such events, why would you suggest opening a branch office in other countries?

【Answer】 (Ernst & Young ShinNihon LLC)

⚫ Branch offices in other states and foreign countries may react to queries from potential investors more quickly. Business decisions pertaining to application for incentives could happen before entering the local market. Thus, presence of a branch office in a foreign country would support in resolution of queries pertaining to applicability and eligibility of incentives locally, instead of having such communication forwarded to the local representative in Gujarat and waiting for the answers.

【Question】 (iNDEXTb)

⚫ What do you mean by all-encompassing Single Window System?

【Answer】 (Ernst & Young ShinNihon LLC)

⚫ Single Window System should be an all-encompassing system that includes district-level approvals as well. This has come forward as a request from Japanese companies. If the district-level department is not part of the Single Window System, it has to require hardcopies which might lead to longer processing time and loss of documents. Thus the district officers should be equipped with necessary infrastructure to process applications through the Single Window System.

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▸ The main comments from the Group Discussion at the workshop in Gujarat are as follows:

【Main comments from the Group Discussion】

⚫ All-round suggestions by EY on the improvement of Single Window are welcome and if found appropriate, shall be ambitiously taken up by the iNDEXTb for fulfilment. (GIDC, Industries Commissioner and iNDEXT)

⚫ Government of Gujarat works in close coordination with InvestIndia – the primary industry promotion body for the country. You are welcome to suggest more effective and efficient ways that can improve the synergies amongst various Government bodies operating in the same direction. In today’s world, accessibility to information is everything and if there is a challenge in consuming the desired information, iNDEXTb is more than happy to address such gaps. (iNDEXTb)

⚫ Gujarat has certainly been at the fore-front of industrialization in India and has set examples for many a States. In addition to the changes in the Single Window System as was discussed during the presentation, in what other ways does the Government feel that changes may be brought about in the system for betterment of G2B service delivery to the businesses? (EY India)

⚫ iNDEXTb has been continuously thriving and getting support from other departments in meeting its objectives. Over the past 4-5 years, there have been self-driven efforts on part of iNDEXTb as well as due support from the State Government with extended focus of the higher authorities in industry promotional activities. Currently, the Single Window System in Gujarat is equipped with several approvals and the State Government aspires to on-board many more G2B services in the system. (iNDEXTb)

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▸ The consented Action Plans developed at the workshop in Gujarat are as follows:

【Consented Action Plans】

⚫ Consider appointing single coordination officer for individual projects.

⚫ Consider providing interpreters upon investor’s request by iNDEXTb.

⚫ Formulate a Client Charter and publicize its achievements through web-site.

⚫ Consider developing incentive mechanisms for officers to faster processing of approval procedures.

⚫ Consider providing a self-checklist that enables the applicant to check necessary documents, examination items and criteria in advance.

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6.4 Workshop in Tamil Nadu (Overview)

▸ The date, venue, and agenda of the workshop in Tamil Nadu are as follows:

Time Venue

2019/08/21 14:00 – 16:00Tamil Nadu Industrial Guidance and Export Promotion Bureau,19-A, Rukmani Lakshmipathi Rd, Egmore, Chennai, Tamil Nadu

AgendaOpening

1400 – 1410 Opening Remarks: Guidance Bureau

1410 – 1420 Opening Remarks: Ernst & Young ShinNihon LLC

Overview

1420 – 1500 The Project Overview on “Advanced Model Single Window”: Ernst & Young ShinNihon LLC

1500 – 1510 Q&A

Group Discussion

1510 – 1550 Session Coordination by: Ernst & Young LLP (EY India) , Ernst & Young ShinNihon LLC

Closing Remarks

1550 – 1600 Closing Remarks: Ernst & Young LLP (EY India)

Attendees

1 Tamil Nadu Industrial Guidance and Export Promotion Bureau A

2 B

3 C

4 E

5 F

6 G

7 H

8 I

9 Tamil Nadu Pollution Control Board J

10 Department for Promotion of Industry and Internal Trade K

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▸ The Opening Remarks (from Guidance Bureau/EY) at the workshop in Tamil Nadu are as follows:

【Guidance Bureau】

⚫ Guidance Bureau Introduced Guidance Bureau to everyone and spoke of the multifaceted functionaries that exist within the Guidance Bureau including that:

• Guidance Bureau is a Government of Tamil Nadu Organisation established with the objective of facilitating the industrial development in the State. Guidance Bureau acts as a single point contact for entrepreneurs for establishing industrial ventures.

• Guidance Bureau provides comprehensive information to support to investors about federal and State Government policies, infrastructure support, taxation, investment opportunities etc.

• Guidance Bureau functions as Single Window Documentation Centre for major investment proposals and assist investors in getting all pre-project clearances, infrastructure support like land in industrial parks, power, water, etc.

【EY India/ EY ShinNihon】

⚫ EY India set the context of the workshop and briefed the participants on the background of the project and the associated objectives including that:

• EY ShinNihon had conducted field studies in the States of Tamil Nadu and Gujarat in June 2019 and had interacted with departments under the State Governments.

• Basis the findings from the field studies and the interviews with Japanese companies, EY ShinNihon has identified the possible areas of improvement for the Single Window.

71


▸ The Project Overview (by EY) at the workshop in Tamil Nadu is as follows:

⚫ EY Japan opened the presentation on “Advanced Model Single Window” with introduction to the Project Overview, mentioning that:

• In order to realize the “Make in India” initiative, attracting foreign investors continue to be the prerogative of the Government of India. Towards this end, business environment enabler is the most important enabler for realizing the earlier mentioned initiative and improving single window system is one of the most effective way.

• Based on the research on the best practices from India and abroad, a 29-point checklist was developed.

⚫ EY Japan shared the findings from the interviews with Japanese companies:

• Issues such as extensive documentation and inspections force applicants to dedicate extended durations for attaining readiness and getting approval

• There are also complaints against unclear approval criteria, standard processing time, procedures, etc., which are all necessary information for application, and the lack of a easy-to-understand guideline.

• In the event where multiple departments are required to provide their NOCs（NOC: No Objection Certificate）, it is often witnessed that the applicant is required to coordinate with each of them, thereby making the process difficult and time consuming.

⚫ EY Japan emphasized the importance to have an action plan that establishes an “Advanced Model Single Window” which realizes accessibility, efficiency, transparency to resolve issues as cited above and may further help achieve the objective of establishing an improved business ecosystem.

72


▸ The main Q&As at the workshop in Tamil Nadu are as follows:

【Question】 (Guidance Bureau Officer)⚫ The Government of Tamil Nadu has published the procedures and document checklists along with inspection

checklists online. Is that not sufficient?

【Answer】 (EY ShinNihon)⚫ It is suggested that process flows in the form of pictorial representation, be uploaded, so that it is easier for the

investors understand the movement of applications. Further, checklists for inspection and document requirements for a service should have cross-references to the concerning Acts/ Rules along with the applicable clauses so that the applicant may read and understand the requirements in detail and attain readiness before the scheduled inspection.

【Question】 (Guidance Bureau Officer)⚫ How do you suggest operationalization of Central Inspection Authority (CIA) and what should be the functions of

such an Authority?

【Answer】 (EY India)⚫ Latvia and Moldova are the two countries that have established CIA. Essentially, this body is vested with the

responsibility of conducting all kinds of inspections that in present-day model is conducted by concerned departments. This not only ensures that count of inspection visits are minimized but also helps the establishment attain readiness for such reduced visits only.

【Question】 (Tamil Nadu Pollution Control Board)⚫ By establishing CIA, is it possible that an inspection report uploaded by one department would affect the inspection

report of another department?

【Answer】 (EY India)⚫ While transparency in the entire process is of utmost importance, one must also not be swayed by an overload of

information and should mark compliances/ non-compliances based only on the inspection that is carried out and as per the checklists defined, according to the point of fairness.

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▸ The main comments from the Group Discussion at the workshop in Tamil Nadu are as follows:

【Main comments from the Group Discussion】

⚫ Establishment of Helpdesks to support investors from foreign countries is currently under process. Guidance Bureau is collaborating with JICA（Japan International Cooperation Agency）/ JETRO (Japan External Trade Organization) to identify interpreter. The Bureau is also currently facing infrastructure related bottlenecks at this point. However, the same is expected to get addressed in the next 3 months as the office shall be shifted to a new location. (Guidance Bureau)

⚫ To answer questions on licensing, a single person may not have all the answers. Robotics could only help up to a preliminary level of questions. As we deep dive further into the subject, a Robot may not yield desired result. Virtual meeting through the new single window portal, with concerned licensing officers could be explored. (Guidance Bureau Officer)

⚫ It is often witnessed that looking up a specific Act or a Rule or an amendment could be extremely challenging. Often, it is also time consuming to understand the sequence of amendments. Therefore, this process may be streamlined and all such amendments could be made available in the relevant portal with a brief description on the type of amendments made. Additionally, such amendments may also be pushed to the relevant stakeholders (business users) for their consumption and knowledge.（EY India）

⚫ The Bureau is exploring the feature of parallel processing of clearances that are interlinked. For example: if Fire NOC is a prerequisite to Building Plan Approval, the application form could be made composite in nature with the system having the capability to push application to Level 1 Department (Fire) and Building Permit Authority, then immediately upon grant of the NOC (Fire NOC), the system pushes the application automatically to the authorities for Building Plan Approval.

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▸ The consented Action Plans developed at the workshop in Tamil Nadu are as follows:

【Consented Action Plans】

⚫ Consider providing Japanese interpreters.

⚫ Consider setting up local offices to reinforce physical communication with potential investors.

⚫ Consider setting up a department/ system (chat function on the portal) that can receive questions from anywhere.

⚫ Formulate a Client Charter and monthly achievement goals and publish the disclosed information to the public.

⚫ Formulate process flow chart and guidelines.

⚫ Consider providing a self-checklist that enables the applicant to check necessary documents, examination items and criteria in advance.

⚫ Consider establishing a system that notifies applicants when laws and regulations are revised.

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7.3 Conclusion

▸ Through this project, two main the objectives were achieved;

① Establishment of common understanding between Japan and India regarding administrative procedures when entering India

② Discussion and presentation of action plans to improve the investment environment in India”

【① Establishment of common understanding between Japan and India regarding administrative procedures when entering India】

✓ Identified the items necessary for improvement on single windows in India by taking into account requests for improvement from Japanese companies, information on best practices related to single windows in and outside India, and interviews with local governments. (Identification of recognition gap)

✓ Through workshops in Gujarat and Tamil Nadu, 29 requirements of administrative procedures in line with the standards required by Japanese companies were presented as an “Advanced Model Single Window" to establish a common understanding.

【② Discussion and presentation of action plans to improve the investment environment in India】

✓ At the workshop held in Gujarat, the State government agreed with the implementation of five actions on the highly feasible requirements among the 29 requirements presented.

✓ At the workshop held in Tamil Nadu, the State government agreed with the implementation of seven actions on the highly feasible requirements among the 29 requirements presented.

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8.1 List of References

⚫ DIPIP GoMP http://www.mpindustry.gov.in/page/objectives-amp-strategy

⚫ DPIIT 'Business Reform Action Plan Portal Site' https://eodb.dipp.gov.in/

⚫ Government of Andhra Pradesh 'Andhra Pradesh Single desk Policy 2015-2020' http://www.apiic.in/wp-content/uploads/2015/06/AP-Single-Desk-Policy-2015-20.pdf

⚫ Government of Haryana 'Invest Haryana Portal Site' https://investharyana.in/#/questionnaire

⚫ Government of Maharashtra 'Central Inspection Authority Portal site' https://cia.ecmpcb.in/

⚫ Government of Odisha 'GO SMILE' https://cicg.investodisha.org/iimsweb/about.aspx

⚫ International Monetary Fund 'India : 2018 Article IV Consultation-Press Release; Staff Report; and Statement by the Executive Director for India ' https://www.imf.org/en/Publications/

⚫ Madhya Pradesh Industrial Development Corporation 'Madhya Pradesh Invest Portal Site' https://invest.mp.gov.in/

⚫ METI 'India: Survey on investment and trade promotion for India' (November 30, 2015)

⚫ MIDA 'MIDA Portal Site' http://www.mida.gov.my/home/mida-team/posts

⚫ Ministry of Business, New Zealand 'Realme Portal Site' https://www.business.govt.nz

⚫ Myanmar Thilawa SEZ 'Myanmar Thilawa SEZ Portal Site' http://www.myanmarthilawa.gov.mm/

⚫ World Bank 'Ease of Doing Business' https://www.doingbusiness.org/content/dam/doingBusiness/media/Annual-Reports/English/DB2019-report_web-version.pdf

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