International consumer protection
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Transcript of International consumer protection
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International consumer protection
Luke UpchurchConsumers International
Moscow, 5 April 2012
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About Consumers International
• 220 member organisations in 115 countries
• Funded by membership fees and donors institutions
• Global , independent, not-for-profit
• Champion consumer rights globally and build consumer right groups nationally
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About Consumers International
• UN ‘General consultative status’
• Lead work at International Organization of Standardization (ISO)
• Partnerships with International Consumer Research and Testing (ICRT), European Consumers Bureau (BEUC), Financial Stability Board (FSB), Organization for Economic Cooperation and Development (OECD)
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Our growth
Helped develop consumer movement in Central and Eastern Europe in 1990s
Consumer advice centres and mediation in Kazakhstan in 2005-7 and Azerbaijan, 2006-10
15 member organisations in the Former Soviet Union
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Our achievements
G20 agreement on better financial consumer protection
World Health Organization guidelines on the marketing of unhealthy food to children
International standard on social responsibility
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Our workConsumer groups empowerment
• Expertise on developing consumer protection legislation
• Expertise on developing model consumer law
•Access to training workshops
•Access to other national organisations
•Access to international decision-making bodies
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Our workInternational advocacy - Consumers for fair financial services
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Our members
Subscriber models:
Consumer Reports – 8 million subscribers, 600,000 online accounts
Which? – 870,000 online and magazine subscribers
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Our members
Consumer Reports campaign:
Lobbied successfully for a strong Consumer Financial Protection Bureau.
Forced Bank of America to back down on consumer charges.
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Our membersWhich? campaign:
‘The Big Switch’ 260,000 consumer campaign
Sign up online, Which? negotiates better deal with energy companies
Has gained support from UK government and pushed energy companies to act
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“Consumers, by definition, include us all. They are the largest economic group, affecting and affected by almost every public and private economic decision…. And yet they are often not heard.”
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Our growth
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Our members
• Staff: 1• voluntary groups• grass roots
• Staff: 1,000• multi-million dollar organisations• magazine subscription