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Business Process Technology: Creating and Sustaining a High Performance Organization through Accountability Paul Campbell | Wednesday, March 29, 2017
Transcript of International consulting firm specializing in driving ......5. Serves as the foundation to...
Business Process Technology:
Creating and Sustaining a High
Performance Organization
through Accountability
Paul Campbell | Wednesday, March 29, 2017
International consulting firm specializing in driving Business Acumen and Execution Systems through Team and Leadership Development Curriculums
Industry Leader of Dashboard/Scorecard Business Intelligence Software and Training
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
• 30% of employees are engaged
• 50% of employees are not engaged
• 20% of employees are actively disengaged
• 95% of typical workforce does not understand its organizations' strategy
• 49% of business leaders do not understand the level of employee engagement
*Source: Balance Scorecard Collaborative & MidllandHR and Q12 Gallup Survey
CURRENT STATE OF BUSINESS:
WHY IS EMPLOYEE ENGAGEMENT IMPORTANT?
Studies show:
• highly engaged employees outperform their peers by as much as 28 percent.
• highly engaged employees have 50 percent fewer accidents, 41 percent fewer quality defects and incur less healthcare costs.
• organizations with low employee engagement saw an average decline in operating income of more than 32 percent.
*Source - Towers Perrin Global Workforce Study
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
High Engagement = High Performance
What is Powering Performance in Your Organization Today?
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
Most leaders feel overwhelmingly accountable for results, yet struggle with driving the same degree of engagement throughout the team
Metrics created in silos, plastered on bulletin boards and populated by non-stakeholders
Leaders tend to drive engagement and interest, through Proximity, Position, and powers of Persuasion
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
You might be a “Three P” Leader if…
1. You spend 40% of your time “Running the Business” and 60% of your time “Fighting Fires within the Business”
2. You PUSH OUT Continuous Improvement (CI) Tools and then find yourself saying “Now, go find a problem so you can use the tools!”
3. You are on vacation, traveling, attending a conference and your team cancels your weekly staff and business meetings
4. You love to put the red cape on and save the day – after all, isn’t that why you got the job?!?
5. Your town hall meetings feel like a monologue, not a dialogue
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
NON-NEGOTIABLE PROCESSES
Until we as leaders create the necessary acumen and execution systems required to “Run the Business,” we will never be able to truly spend the time required to “Transform the Business”
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
BUSINESS
WORK LEVEL
Building the foundation for change…
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
A BUSINESSSCORECARDSYSTEM
CONNECTIVITY PROCESS
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
BUSINESS SCORECARD: A simple and concise tracking tool designed to create a common business language throughout an organization:
A Business Scorecard = Connectivity
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
“ARE WE WINNING OR LOSING?”
A culture of Sustainable Connectivity must have the following:
1. Scorecards are used to Educate, Facilitate, and Motivate
2. Scorecards are “Active Positioning Devices” not “Passive Reports”
3. Scorecards are electronically linked through a visible and auditable process – Single Source of Truth
4. Every team has the capacity to answer the question of ‘Are we Winning or Losing?’
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
CONSISTENCY PROCESS
ANACCOUNTABILITYSYSTEM
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
An Action Register = Consistency
ACTION REGISTER: An accountability tool designed to document critical tasks, ownership responsibilities, and target dates.
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
“HOW ARE YOU MOVING THE BUSINESS FORWARD?”
Accountability AnalysisNAME # of
Actions
Taken
# of
Actions
Completed
Value of
Actions to
the
Business
Frank 7 7 3.0
Anna 0 0 0
Debra 2 0 0
Adam 4 4 1.0
Patricia 0 0 0
Gwen 5 3 3.0
John 0 0 0
Linda 8 3 2.8
Value Key: 1 - Low; 2 - Medium; 3 - High
0
2
4
6
8
10
12
Past Due Upcoming Future Closed
Past Due Upcoming Future Closed
5
215
Overall Metric Performance
Red Yellow Green
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
1. Accountability is Visible and Personal, not Conceptual
2. Accountability is defined as “Doing” versus “Feeling”
3. A process exists to Measure Engagement
4. Collective Accountability versus Selective Engagement powers the business
5. Serves as the foundation to transforming a culture by honoring our commitments
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
A culture of Sustainable Consistency must have the following:
CLARITY PROCESS
ACOMMUNICATIONSYSTEM
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
WHAT DOES YOUR COMMUNICATION BOARD SAY?
OPPORTUNITYISNOWHERE!!
OPPORTUNITY IS NOWHERE!!
Or
OPPORTUNITY IS NOW HERE!!
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
1. An organization that understands the difference between Advertising vs. Communicating
2. Meetings are viewed as “the Enabler of”, rather than an “Addition to” the business
3. A robust process, powered by the Scorecard, that serves to move the business forward on a seven day cycle and shares information across the organization on a consistent basis.
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
A culture of Sustainable Clarity must have the following:
Summary• To what degree does Proximity, Persuasion, and Positional
authority power your business?• Passive Reports or Active Positioning Devices – Which best
describes your metrics and goals?• Selective Engagement or Collective Accountability – Have you
engaged your collective organization?• Communication vs. Advertising – Which is more prevalent in
your enterprise? • What will your “Leadership Legacy” look like? Dependency or
Accountability?
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
Can people within your organization answer the question of…
“Are we winning or losing?”
Questions
For more information on developing a Business
Process System:Visit us at: http://csipbl.com/
Contact us at: [email protected]
Business Process Technology: Creating and Sustaining High Performance Organizations through Accountability
Thank You!
