Internal valuation trg

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Automobile Internal Valuation Training Module

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Organization Chart

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National Head- Claims

Head Valuation & Loss Control

ZONAL COORDINATOR –

INTERNAL VALUATION-

East

Automobile Valuation

Officers (AVOs)

ZONAL COORDINTOR –

INTERNAL VALUATION-

West


Officers (AVOs)


INTERNAL VALUATION-

Central


Officers (AVOs)


INTERNAL VALUATION-

North


Officers (AVOs)


INTERNAL VALUATION-

South


Officers (AVOs)

EMG Head

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Role Folder- Zonal Valuation Coordinators (ZVCs)

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1.Responsible for internal valuation work for the zone & assisting the National Manager in loss control work in motor insurance claims.

2.All Valuation request to be received by ZVC from Sales. He is the single contact point for Asset Valuations for the Zone.

3.Valuation within Geo limit to be allocated by him to AVOs based on location of vehicle & availability of AVOs.

4.Valuations out of geo limits to be allocated to Approved External Valuers.

5.Regular Tracking & follow up for both Internal & External valuation to Ensure availability of valuation report within stipulated TAT.

6.Responsible for Quality of reports in terms of capturing all check points correctly & providing the valuation amt correctly.

7.Ensuring achievement of Productivity of AVOs as per norms.

8.Ensuring sufficient No. of AVOs on board for provided stipulated TAT

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DO’s & Don’ts -Zonal Valuation Coordinators (ZVCs)

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Do’s

1. Allocation & re-allocation of Asset Valuations to AVOs based on availability of vehicles to ensure min. TAT.

2. Maintaining Tracker & daily sharing the same with EMG, Claims & Sales capturing the status of completed & pending valuation reports.

3. Maintain Data & relationship with all live external Valuers for getting valuations done for "Out of coverage Area" cases.

4. Regular Monthly Sample checking of Actual Valuations at Field level for quality control.

5. Regular monthly training of AVOs on valuation aspects for quality control

Don’ts

6. Allocate cases within "Coverage area" to external Valuers.

7. Get influenced by others for valuation amt & on report quality

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Role Folder- Automobile Valuation Officers (AVOs)

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1. Asset valuation within 125 kms of branch radius

2. Receive allocation of valuation from ZVCs

3. Identify “within coverage area” or “outside coverage area” cases for valuation

4. Inform the "Out of Coverage Area" cases to ZVC

5. Complete valuation as per standard format & report within 48 hrs of receipt of allocation

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DO’s & Don’ts - Automobile Valuation Officers (AVOs)

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Do’s1. Call up the customer/representative for place & time of availability of vehicle for valuation and

arrangement of necessary docs for vehicle age identification.

2. Inform ZVC for non availability of party/his no. and/or vehicle for valuation

3. Get proper & clear chassis no. pencil Imprint on white paper

4. Take clear Photo of Chassis no. for Car & Commercial Vehicles . For Machines & Tractors clear photograph of name plate also is to be taken.

5. Doctored chassis no. or abnormality thereof to be reported correctly. Judgment relating to possible reason is to be provided

6. Assets under Body Building, assets undergoing painting, under refurbishment are to be marked as Incomplete. Such cases are to be informed to ZVC & therefore to sales for a future valuation date post completion.

7. Ensure that all assets within geo limit of 125 kms are covered for valuation. Assets which are Out of Coverage area are to be reported correctly.

Don’ts8. Delegate the valuation to a non-AVO. No valuation report w/o physical inspection should be

submitted.

9. Get influenced by others on valuation amt and or vehicle condition

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Automobile Valuation Process Flow…..

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Steps to be taken for Asset Valuation1. Full view Photograph of 4 sides of the vehicle.

2. Under Carriage photograph.

3. Odometer reading photograph,

4. Engine no. & Chassis no. photograph along with chassis no. tracing.

5. Close photograph of Damages if any.

6. Under Bonnet & Tail Gate photograph.

7. Cabin/Body-shell interior photograph.

8. Photograph of All Tyres & Battery. Steps to be followed while preparing valuation reportReport is to be prepared as per the prescribed format.

Valuation calculation is to be done on the basis of current market value, vehicle condition, current ex-showroom & vehicle age.

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Automobile Valuation Process Flow

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Compulsory Remarks to be filled in the report

1. Specific tyre condition with respect to wear & tear.

2. Battery condition.

3. Roadworthiness of the vehicle.

4. Engine condition of the vehicle (Exhaust smoke , Engine Sound)

5. Any tampering of chassis no.

6. Any other observation like rusting/welding etc.

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Common Observations/issues

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• Body condition is captured as average in all cases which does not represent the actual body condition.

• Tanker body type is generally not captured as MS/SS.

• Valuation in Bus cases do not typically capture whether1. Route Bus or Luxury/semi Luxury bus2. AC/Non AC bus3. No. of seats

• Car valuation typically does not capture SLM valuation

• Many cases do not capture front & back photo does not reflect vehicle registration no.

• Chassis impression is must, in exceptional cases where chassis impression is not clear, photo reflecting clear chassis no. would be accepted, however both are required.

• Year of manufacturing in valuation report is captured as date of 1st registration in many cases, it needs to be as deduced from chassis no.

• In chassis replacement cases, in many valuations chassis replacement is not captured. It is must.

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Automobile Valuation Intimation Format

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Sr. No. EG. No. Division Location SBU Asset MakeAsset Model

R/c Details of the Vehicle

Asset Owner's

Name

Asset Owner's

Contact No.

Asset Availability

Location

Near Approachable

Place

Date of Availability of Asset

Valuation Initiate by

(DO name )

Valuation initiated to

( name )

FI Status ( +ve / -

ve )

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Various Decoders- Manufacturer- TATA….

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MODEL CODE MONTH CODE

1994 VQ JANUARY A1995 UQ FEBRUARY B1996 TQ MARCH C1997 SQ APRIL D1998 RQ MAY E1999 QQ JUNE F2000 ZZ JULY G2001 YZ AUGUST H2002 XZ SEPTEMBER J2003 WZ OCTOBER K2004 VZ NOVEMBER L2005 UZ DECEMBER M2006 TZ

I ALPHABET IS NOT USED IN SERIES IN ORDER NOT TO CERATE CONFUSION BETWEEN ALPHABET I & NUMERICAL 1

2007 SZ2008 RZ2009 QZ

PROCEDURE TO IDENTIFY VEHICLE & MONTH/YEAR OF MANUFACTURE – TATA Till Mar’09

Till Mar09, Tata Motors vehicle had 15 digit chassis no. 7,8 & 9 places were Alphabets depicting Month & Year of manufacturing of the asset.The first alphabet indicates the month and second and third alphabets indicate the year. For clarity sake, it is mentioned that the last right side alpahbet is constant (e. G. Q. Stands for 19 th century and z stands for 20th century), the second alphabet prior to last alphabet is derived in discending order indicating year-wise. For example, if a vehicle is delivered in the month of march 2000, the chassis coed will appear as czz

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Various Decoders- Manufacturer- TATA wef Apr-09

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New Chassis Numbering system under CMVR regulation effective from 1st April’09 consist sof 17 digits;

MAT XXXXXX X X X XXXXX

Indicates produced in TATA MOTORS LTD, India

Chassis type No. (Model, Execution Wheel base etc)

Year of Production (Refer Table - 1)

Serial No. to start from 00001 every year on 1st January at each plant location. Running serial no. to be punched as per table. (Repeat after 3,29,999

Month of Manufacture (Refer Table – 3)Plant location

(Refer Table – 4)

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Various Decoders- Manufacturer- TATA wef Apr-09...

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Year Year Code01.01.2009 to 31.12.2009 901.01.2010 to 31.12.2010 A01.01.2011 to 31.12.2011 B

Table - 1

Code MonthA J anuaryB FebruaryC MarchD AprilE MayF J uneG J ulyH AugustJ SeptemberK OctoberN NovemberP December

Table - 3

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Various Decoders- Manufacturer- TATA wef Apr-09

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Code Plant Location0 Lucknow – I1 J amshedpur – I2 J amshedpur – II3 J amshedpur – III4 Lucknow – II5 Lucknow – III6 Dharwad7 D - Block, Pune8 H - Block, Pune9 J – Block, Pune, First Assy LineA Lucknow – IVB Lucknow – VM Lucknow – MASOP

N J – Block, Pune, Second Assy Line

R J 14 – Block, PuneS J 13 – Block, PuneU E9 – Block, PuneV Uttarakhand – IY Uttarakhand – IIZ Uttarakhand - III

Table - 4

Example : MAT 426031 9 7 D 82345 indicates LPT 2515TC, produced by TATA MOTORS LTD during the year 2009 in “D” block-Pune in the month of April and the Chassis Serial No. is 82345.

Letters I, O & Q are not used as per ISO standard

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Various Decoders- Manufacturer- Ashok Leyland

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Till Mar’09 it was a 3 Alphabet & 6 digit Chassis no. Details as below:

A B C 123456 (Six Digits chassis or Engine number)Month Year Plant

Month of Manufacturing since 1998 for AL has been a grid of Alphabets

Plant Ennore Hosur I Hosur II Alwar BhandaraCode E H R A G

As per CMVR rules from Apr09, All Manufacturer need to have 17 digit chassis no., 10 th Alphabet represents Year of Manufacture, 11th Plant Name & 12th Month of Manufacture.

The Year of manufacture is same as Tata chassis no. (letters I, O & Q are excluded)

Plant Name is coded similar to earlier method.

Year 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

Alpha S K B L M V W D F P N X

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Various Decoders- Manufacturer- M&M

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M&M is following Alpha Numeric code of 17 digits for quite long now. Year is represented in 10th Digit & Month in 12th Digit.

MONTHA JANUARYB FEBRUARYC MARCHD APRILE MAYF JUNEG JULYH AUGUSTJ SEPTEMBERK OCTOBERL NOVEMBERM DECEMBER

YEARFOR >=2003 MODEL

3 20034 20045 20056 20067 20078 20089 2009A 2010B 2011C 2012D 2013

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Various Decoders- Manufacturer- Eicher

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Eicher had Alpha Numeric code of 12 digits till Mar-09. 5 th Digit depicted year & 6.7th Digit represented month of manufacture. Since Apr-09 10th Digit represents Year of Manufacturing & 12th Digit represents Month of Manufacturing.

MONTH1 JANUARY2 FEBRUARY3 MARCH4 APRIL5 MAY6 JUNE7 JULY8 AUGUST9 SEPTEMBER10 OCTOBER11 NOVEMBER12 DECEMBER

YEAR

FOR >=2000 MODEL0 20001 20012 20023 20034 20045 20056 20067 20078 20089 2009A 2010B 2011

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Tractor Decoders- Manufacturer- ITL

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Tractor Decoders- Manufacturer- John Deere

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Tractor Decoders- Manufacturer- PTL & New Holland

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Examples- Punched Chassis…

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5 digit of starting are not in original font. Alphabets also have issues.

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Photo of engine no. claimed as photo of chassis no.

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Alignment of chassis no. is improper, fonts are also different.

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Chassis no. is misaligned, Alphabets are also re-punched.

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Chassis no. is not visible. Few digits are re-scratched.

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Questions &

Answers

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