INTERMEDIATE PLUS UNIT 1 (B2) - Document sans nomberlitzfrlis.free.fr/blended/American English/B2 Am...

INTERMEDIATE PLUS UNIT 1 (B2)

Total duration: 04:13:55

Activity group(s): 2Number of exercises: 187

Intermediate Plus Unit 1a (18 activity (ies) 01:54:58)

Dialogue: Explore [1 exercises]

1 Good afternoon, H and H Supplies.

Hello, is this Customer Service? I'll put you through. 2I'd like to speak to the Customer Service Department. I'll put you through. 2Could I speak to the Customer Service Department? I'll put you through. 2

2 This is Angela in Customer Service. How can I help you?

I would like some information about ordering yourproducts.

3

Can I ask you some questions about ordering yourproducts?

3

Yes, I have some questions about ordering your products. 3

3 What would you like to know?

Can I order by phone? 4Do you take phone orders? 4Is it possible to order your merchandise by phone? 4

4 Yes, we work 24 hours a day and we're open 7 days a week.

Could you send me your catalog? Sure! 5I would like a catalog, please. Sure! 5Can you mail me a brochure? Sure! 5

© Copyright 2003-2004 Auralog S.A. All rights reserved /43

5 I don't have any of your contact information. May I take your company's name?

I'll fax you the contact information. 6Can I email you the contact information? Yes, of course. 6May I fax you the contact info? Yes, of course. 6

6 Do you have any other questions?

Yes, is San Diego my local branch? No, we don't have any branches inSan Diego.

7

Is San Diego my local office? No, we don't have any branches inSan Diego.

7

Do you have a branch in San Diego? No, we don't have any branches inSan Diego.

7

7 Your local branch is in Los Angeles.

And, do you deliver 7 days a week? Yes. 8Do you deliver any day of the week? Yes. 8You deliver any day of the week? Yes. 8

8 May I help you with anything else?

I don't think so, no. 9No, I don't have anything else to ask. 9Thanks, but I don't have any other questions. 9

9 O.K., sir. Have a nice day!

You, too.Thank you very much.I appreciate your help, thank you.

Keywords [14 word(s)]to appreciate (v.)branch <branches>brochurecatalogcontact infocustomerto deliver (v.)informationlocalto mail (v.)


merchandiseto order (v.)productto put through

Sentence Pronunciation [20 sentence(s)]

Hello, is this Customer Service?I'd like to speak to the Customer Service Department.I would like some information about ordering your products.Can I ask you some questions about ordering your products?Yes, I have some questions about ordering your products.Can I order by phone?Do you take phone orders?Is it possible to order your merchandise by phone?Could you send me your catalog?Can you mail me a brochure?Can I email you the contact information?May I fax you the contact info?Yes, is San Diego my local branch?Is San Diego my local office?Do you have a branch in San Diego?And, do you deliver 7 days a week?Do you deliver any day of the week?No, I don't have anything else to ask.Thanks, but I don't have any other questions.I appreciate your help, thank you.

The Right Word with speech recognition [11 exercises]

1 Where are you phoning from?do is

The present continuous Interrogative words

2 Do you have an appointment?speak wait

The verb 'to have'

3 Hold the line, please.Spell Take

4 Is he expecting you?Are Am

The verb 'to be' Questions without interrogative words


5 I'll put you through.call need

6 Is Mr. Ryan free now?Are Am

The verb 'to be' Questions without interrogative words

7 He is speaking to clients now.are am

The verb 'to be' The present continuous

8 Can I take a message for the accountant?company export

9 Are you free on February the 15th? Yes, I am.is be

Tags - Short answers

10 Unfortunately, I must cancel my meeting with your CEO.need have

'Must' - 'Have to' Modal auxiliaries

11 I'm sorry, but I need to cancel my meeting with your CEO today.must can


Key grammar explanations [2 grammar point(s)]

1 'Some' - 'Any'

2 'May' - 'Might'


Grammar Practice [3 exercises]

1 Reformulate as in the example.

Example:(some/a) traffic some traffic

(some/a) catalog a catalog

(some/an) information some information

(some/a) brochure a brochure

(some/an) equipment some equipment

(some/a) money some money

(some/an) office an office



Example:a question some questions

a catalog some catalogs

a fax some faxes

a brochure some brochures

an office some offices

a branch some branches

a product some products

'Some' - 'Any'


Example:some questions a question

some departments a department

some catalogs a catalog

some phones a phone

some details a detail

some faxes a fax

some brochures a brochure

Definite and indefinite articles

Word Association [6 exercises]

1 Match the words from the dialogue with their synonyms on the right.

inquire askcall phone

give hand overprovide supply

let allowcarry along bringsounds like seems



convenient suitablehorrible awful

big largepossible conceivable

fine acceptableexciting thrilling

separate apart

3 Match the words from the dialogue with their antonyms on the right.

cancel confirmlove hate

take back givearrive leavefinish start

suggest dissuade


meeting appointmentoffice room


to help to assistto talk to speak


busy freeleft right

Dialogue: Expression [1 exercises]






3


3










7


7


7









1 You're luckier with the second contact. He seems to be nicer: "Office automation is a large field, youknow!"

Could you give me some figures? 2What about word processing? 4What is your purchase volume? 2

2 We must spend around $1 million on the whole, but it covers various fields. You have to tell me whichcategories.

What about word processing? 4What are the main categories? 3Let's talk about spreadsheets. 5

3 Word processing, spreadsheets, networks...

What about word processing? 4Tell me about the spreadsheets. 5Let's talk about networks. 6

4 For word processing, the total amount is around $300,000. Do you need more figures?

What about spreadsheets? 5Let's talk about networks. 6No, that's fine. 7


5 For spreadsheets, the total amount is around $100,000. Do you need more figures?

What about word processing? 4Let's talk about networks. 6No, that's fine. 7

6 For networks, the amount is around $30,000. Do you need more figures?

What about the spreadsheets? 5Let's talk about word processing. 4No, that's fine. 7

7 Do you have all the necessary figures?

What are your purchase forecasts? Well, about a 10% increase for nextyear.

11

Yes, thank you. Goodbye! And... Good luck! 11Could I meet with you? 8

8 Yes, of course. Which day is convenient for you?

How about Thursday? 9Shall we say Wednesday? 9

9 Next week?

That's fine. 11No problem! 11If that's convenient for you. 10

10 About what time?

9 o'clock. 1111 o'clock. 11Early afternoon. 11


11 You are improving; your third contact knows nothing about this subject: "What do you mean by officeautomation products?"

Equipment for office work. 12Word processing, for instance. 12You don't know anything about it at all? No, not at all. 14

12 But I only have some old PCs!

And how many PCs do you have? 8. 13Do you use them very often? Yes, quite often. 13Would you replace them? No, not for the moment. 13

13 We also have calculators in the accounting department.

Not one computer? No, not one. 14How many calculators do you have? 2. 14Which brand? I have no idea. 14

14 "Excuse me, I have another phone call. Goodbye!" Tough luck! The 4th person on the list wants to buysome equipment: "Do you sell computers?"

Sorry, I'm only conducting a survey. 15No, I don't. 15

15 Could you recommend some serious suppliers?

I will find out. 16Let me think about it. 16Hold on a minute. 16

16 You find someone who can give him the information. Your contact is waiting for an answer.

I'll put you through to Mr. Lindt. Thank you.Somebody will help you. Thank you.I'll switch you to another extension. Thank you.


Could you give me some figures?What is your purchase volume?


What are your purchase forecasts?Could I meet with you?How about Thursday?Shall we say Wednesday?That's fine.No problem!If that's convenient for you.9 o'clock.11 o'clock.Early afternoon.You don't know anything about it at all?Which brand?Sorry, I'm only conducting a survey.I will find out.Let me think about it.Hold on a minute.I'll put you through to Mr. Lindt.I'll switch you to another extension.


1 So long is another way of saying goodbye.How are you Greetings My condolences Go to bed

2 Figures are totals, numbers, amounts or other values.Sizes Contours Physiques Permissions Bank tellers

3 Word processing involves writing documents on your computer.Spreadsheets Networks Panicking Telling stories Lecturing

4 To forecast means to tell in advance what's going to happen.concentrate take roll use crayons display regulate

5 Information is the same as knowledge or facts.Misunderstanding Flirtation Construction Enchantment Recognition



1 Relative pronouns and adverbs


2 Construction of the passive


3 'Shall'



Example:to ascend to go up

to study to look overto work on

to talk louder to speak up

to postpone to put off

to continue to go onto carry on

to make a note of to write downto jot down

to leave to go away

The main postpositions



Example:to ascend to go up

to reject to turn down

to leave the ground to take off

to devour to eat up

to discover to find out

to dine in a restaurant to eat out

to stop by to drop in

The main postpositions

Video and Questions [1 exercises]

Although answering the telephone all day can prove very tiresome, it remains a job of considerableimportance. This switchboard operator works in the Complaints Department, where she's the main contactwith dissatisfied customers.She must first try to calm them down and then assess how serious the situation is. There's no point botheringa manager for a minor problem.Today, the operator has an irate client on the phone, who finally hangs up on her.She informs her superior of what has just happened. He calls the customer back himself to try and find someconcrete solutions to a network problem that's been going on for a week. The customer threatens to cancelhis orders and, angrier than ever, he hangs up again.This time the problem is serious. Not only must the flaw be repaired, but the customer's confidence mustalso be regained. The technical support staff will have to intervene rapidly!A special meeting is organized. The technical director explains the situation and lays down the measures tobe taken. The source of the error has to be found by the end of the day, and the error repaired by the end ofthe week.Even if that means working around the clock! The stakes are very high: losing such large orders would costthe company a huge amount. And that's not counting the bad publicity!It turns out to be a faulty cable. All the technicians set out to find it. But it's not that easy because it's underthe floorboards.Once the cable's located, the faulty wires still have to be found. Everything will soon be back to normal.

In the meantime, a sales representative tries to pacify the customer by telling him that the situation will besorted out as soon as possible but that a last-minute problem might still crop up.Satellites, for example, sometimes break down, causing enormous problems for both user and installer.When this happens, everyone's in the same boat!Sometimes the problems are due to slight mishaps. A cup of coffee spilled near a plug can cause a shortcircuit!Two days later, the Managing Director receives a telephone call from the customer in question. He's satisfiedthat everything is working properly.He apologizes for losing his temper so quickly and admits that the technical support staff has done a lot ofwork. Finally he guarantees that the orders still stand. All's well that ends well!


1 Which is the most appropriate title for this video?

'Handling a Customer Complaint''Fixing a Technical Problem''Business as Usual''The Telecommunications Business'

2 According to the video, when a satellite breaks down...

everybody suffers in the same waylarge clients suffer the mostit is time to buy a new oneit cannot be repaired

3 What adjective best describes the problem?

UrgentMinorFinancialGlobal

4 'Working around the clock' means...

working day and night.working different shifts on different days.fixing a problem without looking at the time.fixing a problem without moving any clocks.

5 The relationship between the client and the company in the video can best be described as...

generally good.generally poor.impossible.perfect.

6 Who ends up fixing the problem?

The techniciansThe switchboard operatorThe sales managerThe accountant

7 The technical support must solve the problem quickly in order to...

satisfy the customer.get an extra day off.switch off the machines.save on energy costs.


8 In the video, 'It turns out to be' can be replaced by...

After checking, the result is...If you turn the machine, you can see...We think it might be...It is probably...

9 Which of the following could be called a mishap?

Spilling juice on someone's shirtHitting someone in the facePutting all one's eggs in one basketSaving money for one's vacation

Dialogue: Comprehension [1 exercises]





3


3











7


7


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Cultural Texts [1 cultural text(s)]

1

English textbooks

American English American English / language / British English / Noah Webster / spelling changes /Webster's Dictionary / Middle English / subjunctive

American English is a separate and distinct language that is learned by millionsacross the globe.

Until the 18th century, American English wasn't very different from British English. However, in the early19th century, Noah Webster published his dictionary of the American language, and introduced many spelling changes. For example, 'flavour' became 'flavor,' and 'centre' became 'center.' 'Webster'sDictionary' distinguished American English as a separate language, and asserted American nationalism.Many words in American English have remained from Middle English. Words like 'oftentimes,' acombination of 'often' and 'sometimes,' are no longer used in Britain, but are still common in America.Grammatically, the language has developed independently. The Americans use the subjunctive a lot morethan the British do, and they use the present perfect tense a lot less. In the latter case, Americans prefer touse the simple past.

Wherever you go in the world, you will find native and nonnative speakers of American English. It hasbecome the world's international language.

Riddles [2 exercises]

1 Name a word beginning with 'O' that is used in America but not in Britain.

Oftentimes

Hints:It is a combination of two words.It comes from Middle English.It includes part of the word 'sometimes.'

Cultural text: American English (History )

2 What changes did Webster's Dictionary introduce to American English?

Spelling changes

Hints:'Flavor' is an example.'Center' is an example.It is a major difference between American English and British English.

Cultural text: American English (History )


Intermediate Plus Unit 1b (19 activity (ies) 02:18:57)


1 The friend you are visiting wants to go downtown and asks you: "Are you coming?"

Where? 2In a minute! Get a move on! 4Let me get my coat. Hurry up! 4

2 Shopping!

Which stores? Who cares! 3I don't need anything. Neither do I. 3But I'm broke! Me too! 3

3 We can just go window shopping.

I guess I can afford that! 4Well, O.K. then. Let's go! 4Actually, I need a new pair of pants. And I need some socks. 7

4 We need to take the number 23 bus.

Here it comes. Good. 5The next one is in an hour! We can take a cab then. 7We can walk! Yes, it's not far. 7

5 Get your change ready.

I have some right here. 6How much? Fifty cents. 6I don't have any change. Here's some. 6

6 Do you know where we get off?

No, I don't. Let's ask the bus driver. 7Yes, near the movie theater. 8At the next stop. 7


7 There's a nice little mall near the movie theater.

O.K., let's go there. 8Are there any clothing stores? Yes, of course. 8That sounds good! 8

8 What do you think of this shoe store?

They have nice shoes. 10I don't really need shoes. 12It's expensive! You can say that again! 9

9 But I do like that black pair.

We can go in if you want. All right. 10Do you want to try them on? Yes. 12They're on sale. 10

10 Do you want to try them on?

Yes, I do. 11I don't know if they have my shoe size. The salesperson will tell you. 14I shouldn't, but I will anyway! Me too! 11

11 They look good on you.

Do they really? 12They're too tight. 12Could I try on the right shoe? Yes, here it is. 12

12 What do you think about these?

I prefer the other pair. 13Aren't they too small for me? I don't think so. 14I don't like the color. 13


13 You're always criticizing me!

No, I'm not! Yes, you are! 15We don't have to like the same things! 15Don't be so sensitive! 15

14 You wear a size 5, don't you?

No, I wear a size 8. You have big feet! 15A 5 is a French 38, isn't it? Yes, it is. 15I don't know my American size. Here, try them on. 15

15 They fit well. I'll take them.

Don't forget the shoe polish! The shoe polish is in the box.It's up to you!And I'll take these. There you are! Thank you and

goodbye!

Keywords [19 word(s)]to afford (v.)bargainbootto buy (v.)cheapto cost (v.)customerexpensivelargeleathermediumto purchase (v.)shoeshopping mallsizesmallto spend (v.)tightto window-shop (v.)

Phonetics Exercise [8 phoneme(s)]

Q shoe shouldn't shoehorn short

tQ which change cheaper French


D then them there this that the

k coat broke like color skirts corduroy

s some stop expensive pants sleeves

z shoes size things colors

eI they same take stain navy gray way

E let anything them belt very help


1 The use and omission of 'the'


2 Construction of the present conditional

Words and Functions [2 exercises]

1 Put the words from the text in the corresponding categories.

For a long time, Angela and Geraldine had been wanting to go on a shopping spree in San Francisco to findthemselves some fancy, new clothes. When they arrived, they went directly to Haight Street. Although theyhad seen many things they would have liked to buy, after two hours of window-shopping, the girls still hadn'tbought anything. The prices were simply too expensive! Geraldine sighed, 'If I weren't a poor student, I would get those sandals with the cow pattern on them and I would try on those blue jeans.' Angela added,'I would buy that leather bag and I would like to try on that little red dress, too.'

Infinitiveto go to find to buy to try on

Simple preteritearrived went were sighed added

Present conditionalwould get would try on would buy would like


2 Put the words from the text in the corresponding categories.

I often come window-shopping here. Look at that gorgeous, long-sleeved dress and those knee-highboots! I've always wanted a pair of those. This hand-knitted sweater is lovely, too. Oh, what do you thinkof these earrings? I'd love to get those tight-fitting jeans as well, but I'll probably just look for a second-hand pair. I can never make up my mind so I usually end up buying everything and spending afortune!

Adverbs of frequencyoften always never usually

Demonstrative determinersthat those those This these those

Descriptive adjectivesgorgeous long-sleeved knee-high hand-knitted lovely tight-fitting second-hand


1 Conjugate as in the example.

Example:you (to go) you'd go

I (to get) I'd getI would get

they (to need) they'd needthey would need

he (to like) he'd likehe would like

we (to withdraw) we'd withdrawwe would withdraw

she (to change) she'd changeshe would change

Shawn (to do) Shawn would do

Construction of the present conditional


2 Answer the question as in the example.

Example:you (to go) you wouldn't go

he (to enter) he wouldn't enterhe would not enter

they (to work) they wouldn't workthey would not work

we (to reject) we wouldn't rejectwe would not reject

she (to damage) she wouldn't damageshe would not damage

I (to sign) I wouldn't signI would not sign

Jack (to pay) Jack wouldn't payJack would not pay

Construction of the present conditional Auxiliaries


Example:you (be) you would be

I (use) I would useI'd use

she (commute) she would commuteshe'd commute

you (know) you would knowyou'd know

they (think) they would thinkthey'd think

he (want) he would wanthe'd want

we (like) we would likewe'd like




Example:you (be) you would be

Penny (find) Penny would find

Polly (stay) Polly would stay

Petula (put) Petula would put

Phoebe (say) Phoebe would say

Phyllis (buy) Phyllis would buy

Peter and Paul (offer) Peter and Paul would offer



Example:I would like I'd like

you would like you'd like

he would like he'd like

she would like she'd like

I would like I'd like

we would like we'd like

they would like they'd like

'Would like': expressing wishes Auxiliaries


Example:he'd like he would like

they'd like they would like

he'd like he would like

I'd like I would like

we'd like we would like

she'd like she would like

you'd like you would like

'Would like': expressing wishes Auxiliaries



Let me get my coat.Which stores?I don't need anything.But I'm broke!I guess I can afford that!Actually, I need a new pair of pants.I don't have any change.I have some right here.Are there any clothing stores?They have nice shoes.I don't really need shoes.Do you want to try them on?They're on sale.I don't know if they have my shoe size.They're too tight.Could I try on the right shoe?I prefer the other pair.Aren't they too small for me?I don't like the color.We don't have to like the same things!Don't be so sensitive!No, I wear a size 8.A 5 is a French 38, isn't it?I don't know my American size.Don't forget the shoe polish!And I'll take these.

Dialogue: Expression [1 exercises]



2 Shopping!

















goodbye!



1 Use of the present conditional

2 Construction of compound nouns


3 Verb + infinitive clause



1 Form compound words as in the example.

Example:boots for skiing ski-boots

a room with a bed bedroom

a man who sells things salesmansales clerk

schoolwork done at home homework

work done around the house housework

slacks for dressing up dress slacks

a glass for drinking wine a wineglass

Construction of compound nouns Use of compound nouns

2 Form compound words as in the example.

Example:boots for skiing ski-boots

horse that runs in races racehorse

tennis played on a table table tennis

game where players throw a ball into a basket basketball

store that sells drugs and other items drugstore

center for shopping shopping mallshopping center

tea with ice in it ice tea

Construction of compound nouns Use of compound nouns

Picture/Word Association with speech recognition [4 exercises]

1a shoea boota socka slippera heela foot


2a coata cardigana sweatera pullovera shirta skirt

3pantsoverallsa sweat suitshortsa skirtpantyhose

4a sockpantsa rugby jerseya long-sleeved shirtBermuda shortsa football jersey


1 Broke means you've got no money at all.Rich as Croesus Totally loaded Wealthy In debt

2 When clothes are too tight you need a larger size.extra large room for growth pass me the shoehorn how awful

'Too' - 'Too much'

3 Not your color means that the color doesn't suit you.Fits like a glove Buy it Don't have your size Let's take the bus


Word Association [2 exercises]


ready preparedbroke penniless

medium averagefar distant

near close


large smallinside outside

expensive cheapnear fartight loose

Word Order with speech recognition [9 exercises]

1 Get your coat and let's go shopping.Get your coat and let's go shopping

Auxiliaries

2 I don't need anything special, but I'll come anywayI don't need anything special, but I'll come anyway

3 I really must buy a new pair of pants.I really must buy a new pair of pants

'Must' - 'Have to' Modal auxiliaries Nouns without singular forms

4 let's take the bus because it's too far to walk.let's take the bus because it's too far to walk

The affirmative imperative Auxiliaries

5 There's a nice mall of stores near the city hall.There's a nice mall of stores near the city hall.


6 let's go in this shop, it looks like they have nice thingslet's go in this shop, it looks like they have nice things

Auxiliaries

7 this pair of shoes is way too small for me.this pair of shoes is way too small for me

8 I can't believe you like those ridiculous shoesI can't believe you like those ridiculous shoes

9 I don't know what my American shoe size is.I don't know what my American shoe size is.

Relative pronouns and adverbs

Text Transformation [1 exercises]

1 Put the following text into the simple future indicative.Last week she shopped at the mall. Her last visit to the mall was quite successful. Last month she bought apair of black pants. The last pair of sneakers she purchased were too wide. Last time she took a good friendalong. Last time she spent far too much.

Next week she will shop at the mall. Her next visit to the mall will be quite successful. Next month she willbuy a pair of black pants. The next pair of sneakers she is going to purchase will be too wide. Next time shewill take a good friend along. Next time she will spend far too much.

'Next' - 'The next' Auxiliaries

Dialogue: Comprehension [1 exercises]



2 Shopping!





goodbye!

Dictation [2 exercises]

1 1 Come on! Let's go shopping!2 I don't need anything.3 Neither do I especially.4 We can just have a look around, do a little window-shopping.5 I do need a new pair of pants.

Emphatic 'do' Nouns without singular forms

2 1 There's a nice mall near the cinema.2 We'll take the bus there.3 Do you know where to get off?4 Yes, I know where there's a nice clothes store.

Direct and indirect questions The main postpositions Relative pronouns and adverbs

Video and Questions [1 exercises]

Bravo! The company, Cellular Phones, has made new innovations that will revolutionizetelecommunications! This company has long been known for its technological lead in the cell phone market.

Its products are light, aesthetic and functional. They can be installed quickly and cheaply. Today thecompany is launching a new range of products that will make consumers' lives easier. The company'snetwork of phone lines means you can be contacted at any time......and anywhere in the world! These telephones meet all your needs! But what is this miraculous newproduct? It's a 'hands-free' telephone. 'But they've been around for a long time!' you say.Yes, but their installation has always been complex; now though, it's possible to install the system in underan hour. No more driving with a telephone in your hand: you can put both hands on the steering wheel.

No more problems with volume or reception: if you go into a tunnel, you still get a signal. The system is asdiscreet as it is effective. Cellular Phones aims for perfection. Say 'yes!' to ease of use! You've got a call? Asimple touch lets you hear your caller's voice!The system displays the speaker's name and number, enabling you to screen your calls. Want to callsomeone? The speech recognition system will dial the number of your choice from those recorded in yourdirectory.The Cellular Phones headquarters is in Paris. Its staff number more than 300, all departments included. Thecompany has calculated that every five seconds, hundreds of calls pass through its networks. What a lot ofconversations at the same time!The research and development department is at the forefront of technology. The best engineers areinventing the most efficient networks. No more transmission problems! Cellular Phones' products anticipateall your needs.


So that's how Cellular Phones is working for you! What do you think? Astonishing, isn't it? You're not the onlyone to think so. The company has already been awarded several prizes at international trade fairs.

If you'd like to know more about 'hands-free' telephones, please contact our sales team. Don't forget that thecompany will always be there to help you. Cellular Phones, for a brighter future!

1 What is the video about?

A company's innovative productA company's performance at trade fairsA company's success using traditional methods of productionThe evolution of the telephoneThe dangers of speaking on the phone while drivingThe invention of the telephone

2 How is the company Cellular Phones described?

Very positivelyWith reservationNegativelyUnenthusiasticallyPessimisticallyCynically

3 Which of these statements is untrue?

Cellular Phones' products are more aesthetic than functional.Installation of Cellular Phones' new product is easy.Cellular Phones is an innovative company.Cellular Phones' products are aesthetic and functional.Cellular Phones' products are light.Cellular Phones produces hands-free telephones.

4 What is true of the hands-free phone?

Its installation has become easier.It is a new invention.Its installation takes a long time.It is heavy.It is ugly.It cannot be used in cars.

5 What occurs if you go through a tunnel while using the new hands-free phone.

Nothing. You can carry on conversation as usual.You lose reception.You are obliged to stop the conversation.You get ringing in your ears.You risk having an accident.You may be fined by the police.


6 What adjective may one use to describe Cellular Phones' technology?

AdvancedBackwardPoorBasicInferiorLow-grade

7 How may one describe this video?

As an advertisementAs a comedyAs a news reportAs a soap operaAs a fictional filmAs a drama

8 What in the video is a sign of the company's success?

It has won prizes at international trade fairs.Three hundred people work at its headquarters.Its headquarters is in Paris.Its products are light.It produce telephones.It has made innovations.

9 How is Cellular Phones' product advertised?

As an innovative product that answers to people's needsAs a cheap productAs a complicated product, best suited to engineersAs a heavy productAs a very basic productAs a traditional product

10 How is the company described in the last paragraph?

As a helpful and client-friendly companyAs a company that is too busy to respond to clients' questionsAs an incompetent company when faced with client requestsAs a company that ignores the needs of its clientsAs a company that is facing bankruptcyAs an unsuccessful company


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