Intercultural Competences
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How to behave in an international environment Jan Bollen / [email protected] Intercultural Competences
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Intercultural Competences. How to behave in an international environment Jan Bollen / [email protected]. Agenda. Competences, 3 levels Stereotypes Good wrong ? Gestures Onion model The cultural iceberg See 20% Judge 80%, useful skills Hofstede cultural dimensions Conclusion. - PowerPoint PPT Presentation
Transcript of Intercultural Competences
How to behave in an international
environment
Jan Bollen / [email protected]
Intercultural Competences
Agenda
• Competences, 3 levels• Stereotypes• Good wrong ?• Gestures• Onion model• The cultural iceberg• See 20% Judge 80%, useful skills• Hofstede cultural dimensions• Conclusion
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Intercultural competence is …
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… having the knowledge, skills, behaviour and attitudesto communicate effectively with cultures other than your own
3 levels Mind, Skills and Heart
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A Mind setKnowledge
A Skill setAbilities
A Heart setAttitudes
Stereotypes
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Left Right, what is good6 / 9 what is real
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Gestures 1
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Gestures 2
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Opening a meeting
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Onion model, peel off
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The Cultural iceberg
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BehaviourLanguage
Dress
Food
Implicit assumptions
Values
Mindsets
Attitudes
The Cultural iceberg
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See 20 %Judge 80 %
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Example: Curacao road
What you see is a bad road
1 Liter Petrol € 1,00 (€ 1,70 NL)
Average salary 0,5 ( 1,0 NL)
Conclusion ???
Earring
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At what age do girls get earring wholes in their ear?
Age: Year / Week / Day
2 reasons
Proud to have a GIRLPain (less)
Useful skills
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Hofstede Cultural dimensions
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Power distance index
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The Power Distance Index (PDI) is the cultural dimension who looks at
how much a culture does or does not value hierarchical relationships and respect for authority
Power distance
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Power distance
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Individualism
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Individualism is the cultural dimension who looks at
how much a culture respects the rights of the individual versus those of the group (whether family or company).
Individualism
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Individualism
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Individualism - Collectivism
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Individualism - Collectivismand Power distance
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Masculinity
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Masculinity is the intercultural dimensions who looks at the degree of Masculine Feminineaggressive responsivehard / rough soft / gentlesequential spatialone task multi taskinghide emotions show emotionsnot talkative very talkativeresult processforceful loyalcompetitive co-operationdominant followermaterialistic relationshipleft brain right brain
Masculinity
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Masculinity
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Uncertainty Avoidance
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Uncertainty avoidance is the cultural dimension what measures
culture's preference forstrict laws and regulations over double meaning and risk.
Uncertainty Avoidance
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Uncertainty Avoidance
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Long term orientation
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Long-term versus short terms orientation cultural dimension deals with time horizon differences between societies.
long-term orientation societies focus on the future, they follow cultural trends.
short-term orientation, focus on immediate gratification and are money-orientated
Long term orientation
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India Spain UK
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Conclusions and Thank YOU
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