IntensIve ManageMent DevelopMent prograMs“Leadership in all we do”

Summer 2009Proudly Canadian

Canadian Professional Management Services

Seats are Limited! Register Today! Call Toll Free: 1.888.452.6422Register Online: www.cpmsnational.com

Developing effective leaDership skills

“Great leaders are the few, not the many” Edmonton July 27, 28 & 29

Vancouver Aug 10, 11 & 12

enhancing your strategic thinking & planning skills

“Strategic thinking is the foundation of organizational success” Edmonton Aug 17, 18 & 19

Vancouver Aug 24, 25 & 26

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What our clients say about our programs:

“Dynamic... great examples of life experiences” University of Calgary

“One of the best programs for Leadership that I have attended” Finning Canada

“Very informative. Learned some excellent tips” Suncor Energy

“Enforced practices and provided good examples” VanCity Savings Credit Union

“Successful leaders have the ability to see beyond where they are today.”

Without critical analysis or thoughtful insight, leadership becomes hit and miss. Most leaders underestimate the impact of their influence

over their teams; passively agree to goals and objectives that are not aligned with their corporate values and mission; or become too focussed on outcomes while destroying morale. Poor leadership is often at the forefront of disastrous processes. How can leaders promote quality assurance, develop human capital, and support innovation but not bother to invest in their own continuous learning? Have you ever wondered why great leaders are the few and not the many?

This program will highlight key components of successful leadership that are common in all great leaders. You will learn effective strategic and operational decision making skills within ever-changing environments that

have converging and competing variables in demanding pressures of time, risk and reward. Great leaders also build contingencies and flexibility in each decision as they understand that there are

many paths to success, some of which are not under their control. Equally critical is your ability to develop leaders at every level. Through focussed and deliberate communication strategies, you can build a performance based organization by fostering a culture of innovation, purpose and drive.

Great leaders have the strategic capacity and vision to position their organization in order to take advantage of circumstances that may not have been forecasted. They have the ability to predict turning points and have the agility to reposition their organization. This ability to envision a future in the present by utilizing a methodological approach may determine the very economic viability, or sustainability of your organization.

In this 3 day program through discussions and case studies, you will learn effective strategies that will immediately enhance your leadership skills. Leadership is not a specific responsibility or task, rather it is a way of thinking, learning and doing!

"leadership is beyond routine compliance, it is about inspiring commitment"

Certificates will be presented upon completion of the program

Program materials will be provided

Dates & locations

Edmonton Jul 27, 28 & 29Vancouver Aug 10, 11 & 12

program info

Breakfast and lunch are included daily Program in session from 9:00 am to 4:00 pm

to register

online:www.cpmsnational.com

toll free:1-888-452-6422

fax:604-688-2642

Developing effective leaDership skills

program one

Leading organizations that have attended our management Programs:

Law Society of Alberta, Inland Construction, College of Physicians and Surgeons, Global Television Network, Greater Victoria Public Library, City of North Vancouver, Department of the Attorney General, Edmonton Examiner, Colliers International, Rogers Sugar Ltd., Halifax Herald Ltd., Mercer Human Resource Consulting, Ledcor Industries Ltd., Delta Barrington Hotel, BC Public School Employers Association, Riverside Forest Products Ltd., Rocky Mountaineer Rail Tours and more....

Day 1Developing a leaDership philosophy

• Recognizing the 4 Cs of leadership responsibility• Developing strategies to change culture• What is metacognition and why is it important to leadership• Aligning your leadership style to meet specific objectives and

circumstances• Visioning: develop tools to help you create the future in the present• Differentiating between cognitive and metacognitive skills

critical leaDership components• Knowing when to use a different leadership style• Understanding the essence of leadership – three key components• What is the effect of time on your leadership style• Understanding when it is appropriate to lead• Helping your employees develop an organizational leadership

philosophy• Can leaders unknowingly contribute to a negative environment• Learning to think strategically

effective Decision making skills• Using the decision making model• Formulating options and a contingency plan• ‘Paralysis by Analysis’ – knowing when you need to act• Aligning decisions to mission/value statements• Utilizing the risk/certainty model in developing organizational capacity

and tolerance• Setting strategic priorities• Learning how to lead short term vs. long term goals• Building consensus when making unpopular decisions

"Leaders are disciplined in thought, action, process and communication" — CPMS

What our cLients say about our Programs:

"I appreciated the time we had to interact through case studies" bc Principals & vice Principals association

"Very informative program, good content and real-life situations" chevron canada

"Absolutely phenomenal. Learned a great deal of vital information. Exposure was realistic, facilitator was engaging and presentation was excellent"atco Power

"Very good and informative. Exactly what I was after"deloitte

"Very knowledgeable and dynamic presenter. Three days were intense but the role play & practice were critical to gain understanding"shaw communications inc.

"One of the best programs I have been to"calgary Public Library

"Energetic Presenter"Ledcor construction Ltd.

"Very informative and knowledgeable " Weyerhaeuser canada

"Thanks for the tips"seaspan international

"A lot for me to learn. A lot to remember"university of victoria

"Enjoyed it immensely"Palliser health region

"Excellent! Kept things exciting!"health sciences association of alberta

"Very responsive and interactive"abbotsford Police association

Day 3

leaDership anD strategic thinking

• Learning the 10 components of strategic thinking• Defining corporate obstacles to strategic thinking• What are the mega, macro and micro strategic

priorities• What are the 5 steps to an effective strategic plan• Using a process of ‘environmental scanning’ to

gain competitive knowledge• Fostering employee engagement

leaDership anD organizational culture

• What is organizational culture• Understanding how organizational culture

develops• Understanding how poor change initiatives can

lead to “never adopters”• Why reinforcement is critical for sustained

change• Understanding why some employees will never

accept change• Building a culture of accountability• Employing Change Management Models that

work

strategic positioning• Relying on customer feedback to help position

your organization• Building relationships and networks with key

stakeholders in your community and abroad• Learning when to attack, consolidate or defend

your position• Deciphering events that have a real impact• Defining the internal and external forces• Environmental scanning – how effective is it and

when should you use it

"Leadership requires taking educated risks" — CPMS

Day 2organizational leaDership: performance BaseD teams

• Developing high powered teams• Why some cross functional teams don’t work• Bringing divergent interests into common synergies• Moving from Performance Management to

Performance Leadership• Designing various leadership approaches• Learning tools to reenergize a senior team• Using various strategies to measure the

effectiveness of your organization

Developing leaDers at every level

• Investing in your human resource capacity• How employees interpret corporate

communications• Aligning individual with organizational goals• Hierarchical command structure versus flat

organizations - what impact does this have• Learning different motivation theories that build a

need for action• Ensuring organizational sustainability through

succession planning

leaDership anD successful communication strategies

• Developing an implementation plan• Designing communications that are cognitively

attractive• What is the ‘Art of Persuasion’• Using personal and social influences• Understanding why 'top down' communication

strategies don't always work• Leading by influence versus authority and power• Defining the key elements to successful

communications that lead to action

program one

enhancing your strategic thinking & planning skills“Strategic thinking is the foundation of organizational success. ”

Even in today’s ever-changing organizational environment, successful leaders are able to envision a coherent future that doesn’t exist today.

Their ability to see beyond tomorrow begins with the process of strategic thinking. Strategic thinkers embrace a broad perspective of their organization, build strategic partners and alliances, and are acutely aware of the trends and developments that impact their present and future realities. Successful leaders not only manage the day to day objectives of their organization, but they also strategically position themselves for tomorrow. These are only but a few of the key strategic thinking attributes that will define a leader. Without this foundation, how can your organization develop a strategic plan, see the process through and accomplish goals?

Thinking strategically requires both technical and tactical skills. Technical skills such as metacognition are rarely discussed around the management

or leadership table, and are not widely understood by even those who are responsible for the strategic path. Similarly, tactical factors such as environmental scanning are often overlooked and not used

to strategically build alliances which can position your organization to take advantage of time sensitive opportunities.

Now more than ever with local and global influences, like changing demographics, technology, and emerging markets, strategic thinking is an absolute necessity for organizational success. Those leaders that can think strategically, develop a strategic plan and energize their organization to implement the necessary processes, will out maneuver, out distance, and out perform their competition.

In this 3 day program through discussions and case studies, you will enhance your strategic thinking and planning skills in order to ensure the long-term success and survivability of your organization.

"building your strategic capacity is especially critical in turbulent times"

Dates & locations

Edmonton Aug 17, 18 & 19Vancouver Aug 24, 25 & 26

program info

Breakfast and lunch are included daily Program in session from 9:00 am to 4:00 pm

to register

online:www.cpmsnational.com

toll free:1-888-452-6422

fax:604-688-2642

Certificates will be presented upon completion of the program

Program materials will be provided

program tWo

Day 2assessing organizational capacity

• Environmental scanning – why it is critical to the organization’s success

• Identifying critical threats• Knowing your organizational capacity for

strategic change• Understanding the scope of your organization’s

challenge• Identifying capacity opportunity through

potential strategic alliances

constructing futures• Holding multiple futures simultaneously• Conceptualizing ‘what-if’ scenarios• Positioning your organization in continuous

change• Anticipating future demographics • Leveraging turning points to create urgency

and action • Developing coherent stories of the future• Creating a value-proposition for your

organization

ensuring strategic alignment

• Aligning mission, vision and values • Aligning strategy, tactics and operations• Spotting strategic trends in a fluid environment• Ensuring internal and external consistency• Developing alignment throughout the value chain• Engaging supplier and service providers in your

organizational strategy• Managing alignment expectations and

communications• Critically assessing outliers or non-core

opportunities

Day 1unDerstanDing strategy & strategic thinking

• What is strategic thinking• Recognizing the difference between strategy &

strategic thinking• Identifying tactical versus technical strategies• Why are both strategy and strategic thinking so

important• Identifying the strategic process• Balancing the current and future states• Defining the levels of Strategic Thinking

thinking strategically• Developing your Strategic Thinking ability• Understanding how mental models shape

thinking• Designing creative processes that enable multiple

futures• Using divergent and convergent thinking• Beyond systematic thinking - thinking systems• Developing a strategic perspective• Overcoming critical thinking barriers• What is metacognition and how does it work

Being a strategic leaDer• Why strategy & leadership are indivisible• Developing a tolerance for ambiguity• Creating a competency toolkit for strategic

leadership• Understanding risk as part of your strategic

thinking• Using the power of questions to think

strategically• Understanding organizational culture as a lever

or impediment to strategic change• Utilizing communication for strategic leverage

"Learn to build your technical and tactical skills" — CPMS

program tWo

Day 3

creating a team approach to strategic thinking

• Raising strategic awareness in your management team• Utilising strategic team problem-solving processes• Identifying strategic thinkers within your team • Why ‘adopters’ can be successful strategic thinkers• Understanding the change process• Building consensus and commitment

implementing the strategic planning process

• Knowing who to involve & why• Asking the fundamental questions• Using strategic planning frameworks• Positioning your organization in a fluid environment• Ensuring tactical and operational alignment• Developing your ‘storyboard’ • Building the strategic path and creating the plan

assessing the strategy• Understanding the need for measurable strategies• Creating critical metrics and milestones• Validating realities• Using systems-thinking measurements• Creating a ‘picture’ of progress through the ‘Balanced

Scorecard’• Developing contingencies to adapt to change

canadian professional management services is a management consulting firm that focuses on ‘People and Leadership.’ For over 20 years, our consultants have been providing advice on labour relations, strategic planning, leadership, professional development and board governance. Our facilitators are practitioners who offer their services to entrepreneurs, boards, associations, and organizations in both the public and private sectors. We combine our Canadian experience and education with a flair for presenting to provide a learning experience that is second to none. Our areas of expertise include:

STRATEgIC MANAgEMENT ∙ Management audits ∙ Strategic vision formulation ∙ Competitive benchmarking ∙ Amalgamations and restructuring∙ Facilitation of the strategic planning process

LABOUR RELATIONS ∙ Labour-management consensus building∙ Collective agreement administration∙ Labour contract negotiations∙ Grievance management ∙ Arbitration presentation ∙ Facilitation/process consultation

HUMAN RESOURCES MANAgEMENT ∙ Performance management ∙ Supervisory/Leadership training ∙ Personnel recruitment ∙ HR information systems ∙ WCB/Disability management

ExECUTIVE DEVELOPMENT FOR POLICE AND LAW ENFORCEMENT LEADERS

∙ Organizational development∙ Ethics and ethical conduct∙ Leadership and supervisory excellence∙ Developing intelligent organizations∙ Int’l police leadership conferences

Please call us at 1-888-452-6422 or visitwww.cpmsnational.com to learn how we can assist you.

20years of

gooD aDvice

"Very energetic & captivating. Never a dull moment "air Liquide

"Excellent discussions and group learning"scotiabank

"Excellent facilitator and the program content was excellent"yWca

"Exceeds expectation" metro vancouver

"Very enlightening & extremely interesting"Lafarge canada

"Great presentation, very eye-opening. Learned some new skills that we definitely will use"merrick architecture

What our cLients say about our Programs:

www.cpmsnational.com ENROLLMENT FORM 1-888-452-6422

Certificates will be presented upon completion of the program.

Canadian Professional Management Services780 - 1111 West Hastings Street Vancouver, BC V6E 2J3

1.Developing Effective Leadership Skills July 27, 28 & 29

Edmonton - The Westin10135 100th Street(780) 426-3636

Aug 10, 11 & 12Vancouver - Marriott Pinnacle1128 West Hastings Street(604) 684-1128

2.Enhancing Your Strategic Thinking & Planning Skills Aug 17, 18 & 19

Edmonton - The Westin10135 100th Street(780) 426-3636

Aug 24, 25 & 26Vancouver - Marriott Pinnacle1128 West Hastings Street(604) 684-1128

$1499 per registration per three day program plus GST. Save $600 when you and/or your colleagues register for three or more programsat the price of $1299 plus GST per program. Breakfast and lunch are included daily. [GST# 874032162RT 0001]

Cheque enclosed is payable to CPMS Inc. Invoice my organization PO: ___________________ Credit Card (Visa/MC/Amex)

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Online: www.cpmsnational.comToll Free: 1.888.452.6422By Tel: 604.688.2641By Fax: 604.688.2642By Email: registrations@cpmsnational.com

By Mail: CPMS 780 — 1111 West Hastings Street Vancouver, BC V6E 2J3

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Cancellation Policy: Payment will be reimbursed if cancellation is received a minimum of 10 working days prior to the program. A credit note will be issued for all other cancellations. Substitutions can be made at any time.

IntensIve executIve ManageMent PrograMs“Leadership in all we do”

Summer 2009Proudly Canadian

Canadian Professional Management Services

Register Today! Call Toll Free: 1.888.452.6422Register Online: www.cpmsnational.com

Developing effective leaDership skills

“Great leaders are the few, not the many”

Edmonton July 27, 28 & 29

Vancouver Aug 10, 11 & 12

enhancing your strategic thinking & planning skills

“Great leaders are the few, not the many”

Edmonton Aug 17, 18 & 19

Vancouver Aug 24, 25 & 26

1

2

What our clients say about our programs:

“Oustanding” CTV

“Very enlightening & extremely interesting” Lafarge Cananda

“Fabulous - interesting and informative” Canadian Coast Guard

“Excellent facilitator - engaging presentation!” City of Calgary

Save $600

* Preferred accommodation rates available. Please call us at 1.888.452.6422

on-site facilitation

Whether you require a customized program, or would like the convenience of bringing a facilitator to your organization, at CPMS we can do both. We will design a program curriculum to specifically meet your learning objectives, using scenarios and case studies that are applicable to your industry while tailoring the discussions to meet the education and experience level of the participants. In this setting, participants will gain the added advantage of learning with their peers while discussing situations that they may currently experience.Some of our most requested programs include:

•  Union Contract Negotiations

•  Successful Supervision

•  Developing Leadership Skills

•  Managing Your Employees’  Performance

Please contact us at 1-888-452-6422 to learn more about these services.

What you can expect

Take home material for future reference Small interactive sessions, limited seats Open discussions, interaction and real life examples Facilitators who are leaders/practitioners Guaranteed course satisfaction

Save $600