Intelligent Mainframe Management: The Evolution of Expert Systems
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Transcript of Intelligent Mainframe Management: The Evolution of Expert Systems
World®’16
IntelligentMainframeManagement:TheEvolutionofExpertSystemsJDBagnell - SeniorDirector,ProductManagement- CATechnologiesGregPayne- Sr.Analyst/TechInfrastructure,MainframeServices- SouthWest Gas
MFX161S
MAINFRAME
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©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.
Thecontentprovidedinthis CAWorld2016presentationisintendedforinformationalpurposesonlyanddoesnotformanytypeofwarranty. The informationprovidedbyaCApartnerand/orCAcustomerhasnotbeenreviewedforaccuracybyCA.
ForInformationalPurposesOnlyTermsofthisPresentation
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Abstract
Don’tmissthisinformativesessionontheevolutionofexpertsystemsonthemainframe.Learnhowyoucanbetterleveragehistoricaldatawithnew,embeddedoperationalintelligencetomorefullyunderstandwhat’shappeningtodaytopredictthefutureandpreventsystemfailures.Discoverhowthisdrivetowarddata-drivensystemsmanagementandzero-touchautomationwillhelpyouincreasebusinessagility,drivedowncostsandproactivelyaddresspendingskillsgaps.
J.D.BagnellCATechnologiesInc.Sr.DirectorProductManagement
GregPayneSouthWest GasSr.Analyst/TechInfrastructure,MainframeServices
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Agenda
MAINFRAMEANDDIGITALTRANSFORMATION
CHALLENGES
SUMMARY
WHATISINTELLIGENTMAINFRAMEMANAGEMENT
HOWDOYOUGETTHERE
USECASES
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MainframeisMissionEssentialtoApplicationEconomyMainframeisCorePartofApplicationEconomy
55%ofappstouch
mainframe
70%world’scorporate
dataisonamainframe
99.999%availabilityforbillionsofinteractionsperday
63%experiencingMIPSGrowth
Sources:IBM,CAVoiceofCustomerStudyconductedbyIDC
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What’sDrivingMFMIPSGrowth
Asingletransactiondrivesupto100systeminteractions
Dataencryption/decryption
Userverification
Systemlevelreconciliations
Customerloyalty
Purchasehistories
Real-timereporting
Fraudchecks
Sources:IBM
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GuidingPrinciplestoAchieveLEANMainframe
MainframeEconomicsExploitplatformtoremixMIPS,optimizeperformanceandstandardizetoprovidelowestcostpermissioncriticaltransaction24x7withhighavailibity
SecurityandComplianceSecuredatainrestanddatainmotiontocontrolriskandalsomeetregulatorycomplianceneeds
BusinessAgilityAdoptagileprocessandmodernizetools,codeinordertoincreaseenterprise-wideinnovationvelocity
AutomationandManagementImproveefficienciesandempowerstafftodelivermorewithlessbydeployingmachinelearningbasedautomation
CULTURESKILLS
SYSTEMINTELLIGENCE
IntelligentOperations
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ECONOMICS
MainframeEconomics
PainPoint DesiredOutcomes CASolutions
ReduceMIPSCosts OffloadtoSpecialty EnginesOptimizePerformance
• Specialty processorsupport• Upto90%CPUsavings withbettercache,memory• PerformancetuningtoolsetavoidsLPARusageandMIPS
ReduceDowntimeCosts EnableBusiness Continuity • Parallel SYSPLEXsupportenablesDR- highavailabilityandreduceddowntimeduringrecovery
ReduceLaborCosts ModernizationAutomation
• Singlepaneofglass monitoringempowersallstafflevels• Integratedmanagementviewsforautomation,devlifecycle
ReduceSoftwareCosts StandardizeVendors • Rationalization Programforsoftwarecostssavings• Migrationtoolsreducemigrationcostsupto25%
BusinessOutcome:AchieveincreasedsavingsonTCO/MIPSbyimprovingeconomics
CAMainframeSolutionCapabilities
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BusinessAgility
PainPoint DesiredOutcomes CASolutions
IncreaseVelocity ofInnovation
CollaborateMobiletoMainframe
DeliverMoreFrequently,withLowerCycleTimetoDeliver
• Agilelifecycle managementmobiletomainframe• Application modernizationsupport• Continuousdeliverymobiletomainframe• Continuoustestingwithautomated/virtualized/securetests
Reduce ImpactandCostofDowntime
CollaborateMobile toMainframe
ImproveMTTR(meantimetoresolution)
• Continuousmonitoringandalerts,continuousavailability• Infrastructuremonitoring andmanagement• Cross-enterpriseperformancemanagement
MasteringSystem“SupplyChain”Complexity
Operational Stability,AgilityandFlexibility
• Workloadautomationalongsidecodedelivery• Predictiveworkloadanalyticsandintelligence• SeamlessautomationforERP,Hadoop
BusinessOutcome:ImproveInnovationCapabilities,SpeedtoDeliverandResolve
CAMainframeSolutionCapabilities AGILITY
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AutomationandSkillsManagement
PainPoint DesiredOutcomes CASolutionsProvideEasytoUseITToolsetsforAll Modernize Toolsets • DevelopertoolsetsinEclipseand3270
• Modernizedcross-enterpriseworkloadanalytics(self-serve)
Leverage DataforAnalytics
PredictwithMachineLearningandAnalytics
• Operationalanalyticswithinperformance,DB2• Predictiveanalyticswithinworkloadautomation
Simplify SoftwareAdminandUpkeep
SimplifyandAutomateAdministration • ImprovementstotestingtoolsforimprovedUX
BusinessOutcome:MaximizeFTEeffectivenesstomeetinternalandcustomerSLAs
CAMainframeSolutionCapabilitiesSKILLS
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BringMachineLearningtoMainframeIntelligentAutomation
§ Topologydiscovery
§ Predictbusinessservicedisruption
§ Rootcauseanalysis§ Resolution guidance§ Automateresponse
§ Predictanomalies§ Proactiveresponse
§ Reacttoevents§ Selfserviceviews§ ModernU/X
ANOMALYDETECTION
INTELLIGENTAUTOMATION
MODERNIZATION
AutomationMachineLearningAlgorithmsDataandEventProcessing
PATTERNDISCOVERY
Generalist
Experts
Specialists
Automation
MTTRandFirefighting OptimizedPerformanceandEfficiency
MAINFRAM
EOPERA
TIONS
ENTERP
RISE
SUPP
ORT
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IntelligentMainframeOperations- LiftingtheBurden
DATA-DRIVENAPPLICATIONS
ANALYTICALTOOLSandSKILLS
IN-HOUSEDATASCIENCE
IN-HOUSEDOMAINEXPERTISE
+
+
YOURBURDEN MainframeTeamCenter
LettheDATAdotheWORKforyou
DoMOREwithLESS!
Fueledby:§ advancedanalyticalgorithms
§ machinelearning
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SYSTEMINTELLIGENCE
MainframeEconomics
SecurityandCompliance
BusinessAgility
AutomationandManagement
CULTURESKILLS
• UnifyMobiletoMainframe• ContinuousAvailability• MonitoringandAlerts• ContinuousDeploymentandDelivery• ApplicationModernization• AgileOpswithWorkloadAutomation
• OffloadtoSpecialtyEngine• PerformanceOptimization• SoftwareStandardization• BusinessContinuity• PlatformExploitation
• DataSecurity• MainframeSecurity• AdvancedAuthentication• ComplianceManagement
• SimplifyandAutomate• Modernize• DeployIntelligenceandAnalytics• M3AServices
MissionEssentialfortheApplicationEconomy
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CAMainframeOperationsIntelligence
PredictEarlier
RemediateFaster
CollaborateEfficiently
ImproveContinuously
Geteveryoneworkingtogethertoisolaterootcausesfaster withdatainsightsfrommultiplesources
Operationalintelligencecapturespatterns,triggeringdynamicandreliableproblemremediation
Machinelearningwithoperationalfeedbackrecommendsthenext
bestactionforfutureevent
Takeactionearlierwithembeddedanalyticswhichdetectsabnormal
patternsofoperation
PREVENTPROBLEMS
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MainframeOperationsIntelligenceUtilizeDataandUserInteractiontoBuildaDirectiveandSelfLearningSolution
Highlights§ Aggregatedataacrosssystemdomains§ Correlatemetricsacrossdomainsviamachinelearning§ Understandsystemandapplicationinterdependencies§ Understandeventsaffectingservices§ Knowledgecaptureanddirectiveresolution§ CreateautomationinrealtimeBottomLine§ ReducedMTTR§ ReduceSMEdependenceforissuetriage/investigation§ Improvedenduserexperience
System
s
Network
Database
CAMAINFRAMEOPERATIONSINTELLIGENCE
Correlate,LearnandAutomate
End-to-EndMonitoringandManagement
Automation
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TheIntelligentMainframeWhenSomethingGoesWrong,YouHaveOnlyOnePlacetoLook
Correlatedata.
Systems
Storage
Network
Applications
Data
Automation
IntelligenceEngine
AcrossSilos. ImproveCustomerExperiences.
Automatically.
OptimizeOperations.
RealizeDeeperInsights.
Avoid Problems.
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BusinessServicePerspectivesandTopologyViewsHighlights§ Monitorservicelevelmetrics
§ Analyzemetricswithabilitytodrilldownacrossentiretopology
§ Trackandprioritizeeventsaffectingservices,consolidatealerts
§ Correlatemetricsviamachinelearning
§ QuickrootcauseanalysisandreducedMTTR
BOTTOMLINE§ ReducedMTTR
§ ReduceSMEdependenceforissuetriage/investigation
§ Improvedenduserexperience
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ExpertSystems– GuidedTriage,RCAandResolution
SME
• Highlights§ AssistedtriagethathelpsfasterRCA,reducedMTTRand
facilitatesbetterdecisions
§ Utilizecorrelationdatasciencetofindclustersofalertsandrelationships
§ Leveragemachinelearningandyourdatatothesystemtriageandisolatetheproblem
§ Systemlearnsfromexperts,helpsonboardjuniorstafffaster
BENEFITS§ ReducedMTTR
§ Higherproductivityofjuniorstaff
§ TransferofTribalknowledgetoanexpertsystem
§ Lowercostsofoperations,noincreaseinrisks
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SouthwestGas– CaseStudy
GREGPAYNESeniorAnalyst/TechInfrastructure,MainframeServices
SouthwestGasCorporationprovidesnaturalgasservicetomorethan1.9millioncustomersthroughoutArizona,NevadaandCalifornia.
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SouthwestGas
§ WhatareyourkeyITOpschallenges?
§ HowareyouimprovingMTTR?
§ Whatisyourvisionforthefuture?
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LEVERAGEDATAANDKNOWLEDGE
ITSYOURASSET
GOFROMREACTIVETOPROACTIVENOTOUCH
SELFANALYZEANDAUTOMATEREMEDIATION
WrapUpandTakeawayIntelligentMainframeOperations
Expertuserswithdecadesofexperience
Highlycustomizable,
flexibletoolkits
Basicsoftware
intelligence
InexperiencedusersnewtoMainframe
Toolsthatguideuserstodecisions
Predictivesoftware
intelligence
22 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
IntelligentMainframe:AdvancedAnalytics
CAMainframeOperationsIntelligence:PerformanceandNetworkApplicationMonitoringEventsandAutomation
MustSeeDemosintheMainframeTheater:
IntelligentMainframe:Automation
CAMainframeOperationsIntelligenceCAOPS/MVS®EventManagementandAutomation
IntelligentMainframe:End-to-EndPerformance
CACross-EnterpriseAPMCAMainframeApplicationTunerCAUIMforzSystems
IntelligentMainframe:StorageManagement
CAVantageSRMCA1®TapeManagementSystem
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SmartBarIntelligentMainframeandAdvancedAnalytics
TalktoAnalyticsExpertsatMainframeSmartBar
24 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
CADesignVisionforIntelligentMainframe
OptimizingMainframeOperations
MustSeeDemointheCADesignZone:
25 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
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