Intelligent Business Operations - · PDF fileAdapted from: Jim Sinur, Gartner –...

Intelligent Business OperationsChapter 4: Process Visibility

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Tech Academy: Intelligent Business Operations

Chapter 1

Process-DrivenApp Development

Chapter 2

Business RulesManagement

Chapter 3

Chapter 4 Chapter 5

Day

1D

ay2

ProcessIntegrationOverview & Strategy

ProcessVisibility


Agenda

1. Fundamentals

2. Key Capabilities – SAP Operational Process Intelligence powered bySAP HANA

3. Introducing the exercise

4. Summary


Traditional Relationship Between Business Intelligenceand Processes

Data

Decisions

Adapted from: Jim Sinur, Gartner – Intelligent Business Operations

Information and analytics to understand thebusiness

Processes and data to run the business


Problem Space and ChallengesHow do you make smart business decisions in real-time?

How do youtrack performance of

key business(operations) processes?

Can you detect andrespond rapidly to

threats andopportunities?

How do you find outwhen things go wrong?

Are you able toidentify trends,

forecast events, andadapt quickly?

1

2

3

4

Operations Business Partner FinanceSales1 2 3 4


SAP Operational Process IntelligenceOverview

myprocesses

phasesmilestones

performance alertstasks

space.me

design & runtime

Non-SAP Sybase ESP SAP Business Suite SAP NetWeaverProcess

Orchestration

Business Events Business Events process façade / workflowfacade

Process log / message log

Discovery & Design

BusinessScenario

Measures & Indicators (Pre-)processing Information Model

Processing (Correlation & Context)

SAPUI 5

SAP HANA

Operational Data

WorkspaceState-of-the-art User InterfaceDesktop and mobileOpen for SAP dashboard technology &extensions on SAP HANA

Built-in processes (transactional, via ProcessObserver)SAP Business WorkflowSAP NetWeaver BPMSAP NetWeaver PI (A2A & B2B)3rd party applicationsComplex Event Patterns via Sybase ESP (EventStreams)


Agenda

1. Fundamentals

2. Key Capabilities – SAP Operational Process Intelligence poweredby SAP HANA


4. Summary


SAP Operational Process IntelligenceUser Experience

Real-time process visibility to line-of-business users for faster and better-informed operationaldecisions:

Harmonized, integrated and personalizeduser experienceAll-new, modern SAPUI5-based UIsResponsive across devices

Big-Screen Control TowersDesktopTablet, mobile devicesFlexibly-fast tile-view


SAP Operational Process IntelligenceInstance-level visibility, by Phases and Milestones

End-to-End Business Scenarios are abstracted to higher level “phases” for LoB

Simplified, business-user consumable abstractions of complex “big”processesProvides business-level, semantical containers (phase) to describe thelogical unites of work aimed to achieve a common business goal inmilestones

Abstraction of underlying execution environment and process flowAgnostic of IT complexity (heterogenuous business process fragments andparticipants)Flexible to adapt at runtime

My Requests


SAP Operational Process IntelligenceInstance view featuring trends and forecasts

Scenario Instance View: business navigation in real-time

Simplified, business-user consumableabstractions of a complex E2E instance

Status for phases based on start and end-eventCompletion percentageElapsed timeForecast


SAP Operational Process IntelligenceInsight-to-Action: collaborative problem solving

Easy-to-use embedded task management for to-do’s and collaborative tasks.


SAP Operational Process IntelligenceIntegrated Inbox (“workbox”)

Embedded SAPUI5 Workbox for tasks, notifications and to-do’s


SAP Operational Process IntelligenceNotifications

Subscription of notifications for KPI violationsTime-windows (hourly, daily, weekly, monthly)“Quality-of-service” (at risk or violated)Measures and indicators for performance management


SAP Operational Process IntelligenceBusiness Scenario Support (Scenario Editor and Search in HANA Studio)

Search, consume, edit E2E BusinessScenarios

Search multiple SAP Process Provider systemsSAP Business Suite (Process Observer)SAP Business WorkflowSAP NetWeaver BPM (Process Orchestration)SAP NetWeaver PI (Process Orchestration)

• Configure end-to-end correlation conditions


SAP Operational Process IntelligenceBusiness Phases Configuration

Phases, measures and indicators

Model and configure phasesStart and end-event pf phasesTargets, thresholds and brakdownsMeasures and indicators

• Push-button generation of all scenario artifacts• Tables, calculation views, SAPUI5 screens, XS/JS


SAP Operational Process IntelligenceIntegrated Search Console

Search, consume, edit E2E BusinessScenarios

Search multiple SAP Process Provider systemsSAP Business Suite (Process Observer)SAP Business WorkflowSAP NetWeaver BPM (Process Orchestration)SAP NetWeaver PI (Process Orchestration)

• Configure end-to-end correlation conditions

SAP Business Suitetransactional processes

SAP Business Workflows SAP NetWeaver ProcessIntegration messageflows


SAP Operational Process Intelligence3rd Party Data and Data Type Enrichment

Integrate 3rd Party Systems and Data

Operational Data Store (ODS)Data Type DefinitionsModeled Pools and business semantics

Operational Data StoreRead-access to 3rd party data Modeled Scenario

Pool, activities and data type

Table structure according toBPAF (Business Process

Analytics Format)

Relate to imported tables inSAP HANA


SAP NetWeaver Business Process ManagementDeep Integration with SAP Operational Process Intelligence

Provide real-time process visibility to line-of-business usersenabling faster and better-informed operational decisions

Process discoverySearch and import process models directly from an SAPNetWeaver BPM system or via SAP NetWeaver GatewayUse process events to define business scenarios and KPIs

Runtime eventsDuring process execution, process events and context dataare available for replication into SAP Operational ProcessIntelligence

CorrelationAutomatic correlation between BPM main flow and referencedsub-flows


Data Integration Options

POB = Process ObserverODS = Operational Data StoreBPAF = Business Process Analytics Format

SAP Operational Process Intelligence, powered by HANAtoday supports process-centric, data-centric and integration-centric data replication. Future enhancements will be aroundevent streams and feeds.


Agenda

1. Fundamentals



4. Summary


SAP NetWeaver Process Orchestration…as provider for Operational Process Intelligence

The following event types can now be used in ascenario definition:

Process start, Process end

Referenced sub-process call

Task created, Task claimed, Task completed

Automated Activity started/completed

Intermediate Message received (consumed)

PHASE 1 PHASE 2


Prepare the Master Data Quality Process


Agenda

1. Fundamentals



4. Summary


Summary

SAP Operational Process Intelligence is a newdecision support software offering from SAP,powered by HANA.

The solution is able to consume operational processevent data from various (heterogeneous) dataproviders, to offer process visibility andoperational decision support on real-time data forline-of-business users.


Combining orchestration with operational intelligenceIntelligent processes powered by SAP HANA

This is the current state of planning and may be changed by SAP at any time.

Benefit from SAP HANA, providing accelerators for specific BPM scenarios (e.g. Analytics) and VDM (VirtualData Model) for BPM.Integrated user experience for tasks, actions, alerts, notifications in space.me.

User experienceHarmonized, integrated and personalizeduser experienceAll-new, modern SAPUI5-based UIsResponsive across devices (desktop,tablet, mobile)

New scenariosClosed loop between process executionand insightActively driving processes towards goals,enabling navigation and integration backinto process executionNew real-time analytical applications viavirtual data models

High-performance, in-memory HANAdatabaseSelective optimization of performance-critical application codeNative execution of rules on HANAdatabaseAll data in HANA - no replication of dataacross multiple systems

Performance & TCO

Thank You!


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Intelligent Business Operations - · PDF fileAdapted from: Jim Sinur, Gartner –...

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