Service Management & IT GovernanceService Management & IT Governance

Company Overview

Company History– Founded in 2003 by Greg Morrison– Based in Colorado Springs, Colorado

Core Competencies– IT Service Management (ITIL)– IT Governance (CoBIT)

Products & Services– IQ Smart Packs– Targeted Professional Services

Company MissionIntelliQuest’s mission is to commoditize standards-based IT service management and IT Governance programs with pre-packaged solutions and targeted Professional Service engagements.

Value Propositions

Service Providers positioned to support business outcomes

Service Provider risk alignment with business appetite

Clarity of Service Portfolios, domains, and capabilities

Business Services delivered with quality & predictability

Service Economics for smart-sourcing decisions

Monitoring, measurement & management intelligence

IT value is articulated in a business context

Regulatory requirement adherence

Our Approach

Focus is on underpinning & supporting business processes

Designed to achieve service clarity & accountability

Modeled off the Deming Quality Cycle (PDCA)

Positioned to slash implementation cost & complexity

Based on ITIL®, CMMI®, COBIT® and ISO® standards

Packaged to inject key intelligence to you

Intended to commoditize the Service Management market

Products & Services

IQ Smart Packs™ Populated with key artifacts, intelligence & presentations Targeted at vacancies left by ITSM tool vendors Designed so you get it right the first time Pre-bundled solutions can be downloaded Positioned to slash consulting costs dramatically

Professional Services Very targeted engagements (Similar to Agile Sprints) Designed to help you navigate around common pitfalls Based on real world, practical knowledge of Service Management Targeted outcomes with clear deliverables No Boutique consulting or “Parking” engagements

Why it was developed To facilitate the quality management of IT Services To Improve Efficiency To increase cost effectiveness To reduce risks To provide codes of practice in support of total quality

Benefits IT viewed a “Strategic Asset” vs. “Commodity” Consistency & Repeatability Better Stewardship of IT Services & Assets True Business Alignment Ability to absorb rapid change Improved Productivity Retention of IT credibility with customers

The IT Infrastructure Library (ITIL)

My customer isn’t willing to pay for it. 80% of SW Costs are in post deployment & maintenance

It is adding cost to the service. Actually, the cost impact increases significantly w/o it.

Adding staff will improve services Service improvement comes from series of targeted actions (PDCA)

We deliver products to our customers. “People don’t want quarter-inch drills. They want quarter-inch holes.”

» Professor Emeritus Theodore Levitt, Harvard Business School

Common Misconceptions

Procter and Gamble publicly attributes nearly $125 million in IT cost savings per year to the adoption of ITIL.

Shell Oil utilized ITIL best practices when they overhauled their global desktop PC consolidation project. They can now do software upgrades in less than 72 hours, potentially saving 6000 man-days and 5 million dollars.

Gartner measurements show that the overall results of moving from no adoption of IT Service Management to full adoption can reduce an organization’s Total Cost of Ownership by as much as 48%.

Success Stories

Service Management & IT Governance

Call or visit us today at

www.intelliquest.biz

or

719.244.5379