Intel Corporation – Customer Quality & Reliability

Charles Covell

About Intel CQR Intel Corporation

Founded in 1968 by Robert Noyce and Gordon Moore Originally produced memory chips Developed first microprocessor in 1971 Microprocessors became main product in 1980s Also produces:

○ Flash Memory○ Motherboard Chipsets○ Network Interface Cards

CQR Customer Quality & Reliability Vision: To “Strengthen the Intel brand by making technical

customer support a competitive advantage” Many locations worldwide to respond effectively to customer

issues

Reporting StructureWW CQR Director

WW QualitySupport Center

Manager

Americas QSC Manager Asia Pacific QSCEurope/Middle East/

Africa QSCJapan QSC

Charley

Internship Conditions

Location: Hillsboro, Oregon 40 hours/week 8:00 AM-5:00 PM/1 hour lunch Wages: Approx. $24.50/hr Occasional overtime

Project Summary Three main projects Unit information/customer issue tracking tool

(Excel VBA/SQL)Accessed Intel’s databases from Excel worksheetProvided an easy tool for retrieving/comparing

customer return informationReported directly to my mentor; demonstrated tool

regularly to QSC membersROI

○ Me: High○ Intel: High

Project Summary Intel Intranet-based personal issue tracking/cross-

reference toolWorked as part of QBS (Quality Business Solutions)

development teamTeam used Extreme Programming (XP) methodology

with daily DSU (development status update) meetingsUsed Microsoft SQL Server Reporting Services and

ASP .NETAdditional reporting to Costa Rica QRE

(Quality/Reliability Engineer)ROI:

○ Me: Very High○ Intel: Medium

Project Summary Intel Intranet-based customer issue logging

toolWorked remotely with a team in Costa RicaDeveloped a component to access Intel's

database and automatically retrieve unit information for the issue description

Used C# .NETROI

○ Me: Medium○ Intel: ??? (not done yet)

Experience Gained/Impressions Tools/Languages

MS SQL Server/Oracle SQLVB .NET, VBASQL Server Reporting ServicesASP .NETC# .NET

Team-Oriented ExperienceWorking in a dev. team using XPInteracting/negotiating with other groups

Business KnowledgeProcessor manufacturing processBusiness intelligence/reporting concepts

Useful Courses CS 261 – Data Structures CS 361-362 – Software Engineering WR 327 – Technical Writing CS 275 – Introduction to Databases

Questions?