Integrity selling
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Transcript of Integrity selling
Dermik Integrity Selling 12/05 1
WelcomeTo
Integrity Selling®
Integrity Selling® is a registered trademark of Integrity Systems, Inc.
Dermik Integrity Selling 12/05 2
Agenda
• Introduction
• Sales Congruence & Social Styles
• Planning Calls & Approach
• Interview
Dermik Integrity Selling 12/05 3
Goals & Expectations
• What are your expectations?
• What challenges do you face in the field?
• What skills would you like to improve?
Dermik Integrity Selling 12/05 4
Values and Beliefs
• Customer Needs Focused
• Strong Values and Ethics
• Ties to sanofi - aventis Values
Dermik Integrity Selling 12/05 5
4 Traits of a Successful Sales Rep
1. Goal Clarity
2. Achievement Drive
3. Emotional Intelligence
4. Social Skills
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Sales Congruenceand Social Styles
• Understand Sales Congruence.
• Strengthen understanding of Social Styles.
• Introduce AID,Inc.®
Objectives:
Dermik Integrity Selling 12/05 9
ViewOf
Selling
Values BeliefIn
Product
Commitment to
Activities
ViewOf
Abilities
TM
Sales Congruence
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DriverAnalytical
Amiable Expressive
TM
TRACOM and Social Style Modelsm areTrademarks of the TRACOM Corporation
Social Styles
TELLASK
EMOTE
CONTROL
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The AID Inc.®
System
Approach
Interview
Demonstrate
Val-I-date
Negotiate
Close
Dermik Integrity Selling 12/05 12
AID, Inc.®– ‘SKILL’ Selling Model
AID,Inc. PHARMA AESTHETICS
A pproach Opening Statement FocusI nterview Probe AssessD emonstrate Features CollaborateI val-I-date Benefits CollaborateN egotiate Objection Handling CollaborateC lose Close Execute
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Planning & Approaching
• Discuss the importance of Pre-Call Planning.
• Learn more about gaining rapport when we approach people.
• Discuss how to approach different Social Styles.
Objectives:
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Planning
• AID,Inc.® and Social Styles can be used for everyone in the total office call.
• Many times we forget to leverage our relationships with office staff staff as a resource of information.
Total Office Call:
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Planning
Examples of information sources:
- physician-level data- office staff
Other sources of information?
Benefits of Profiling Practice or Account:
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Planning
• If we want to cut down a tree, it helps to sharpen the saw. That’s what Pre-Call Planning does prior to each physician interaction.
• How has Pre-Call Planning improved your call effectiveness?
Pre-Call Planning:
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Approach Action Guides™
1. Establish rapport by tuning the world out and the customer in.
2. Put them at ease and make them feel important.
3. Get them talking about themselves, their patients and practice.
4. Hold eye contact and listen to how they feel.
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Communication Effectiveness
Words _______
Tone of voice _______
Body Language _______
100%
Dr. Albert Mehrabian, UCLA
Dermik Integrity Selling 12/05 24
Interviewing to Understand Needs
• Understand the importance of the Interview.
• Learn how to ask questions that engage the physician in meaningful dialogue. • See how good interview questions can extend the call & increase sales.
Objectives:
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Interview
• Put them at ease
• Get them talking and you listening
• Discover their own wants or needs
• Continue dialogue from the previous calls
• Get them to “sell” themselves
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Three Kinds of Calls
1. Stand-up call
2. Sit-down appointment 3. Luncheon or group meeting
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Interview Action Guides™
1. Ask questions that gather information or engage the physician in meaningful dialogue.
2. Listen without interrupting, paraphrase key points – if appropriate, take notes.
3. Identify dominant wants or needs and get agreement.
4. Assure physicians that you want to help them and their patients enjoy the most value.
Dermik Integrity Selling 12/05 31
WelcomeTo
Day 2-Integrity Selling
Integrity Selling® is a registered trademark of Integrity Systems, Inc.
Dermik Integrity Selling 12/05 32
Agenda
• Introduction• Social Styles Review• Demonstrate and Validate• Negotiate• Close• Effective Pre and Post Call Planning
Dermik Integrity Selling 12/05 35
How to Demonstrate and Validate
• Demonstrate the benefits of your products.
• Use “check-in” questions to create a dialogue. • Validate to cause people to believe your claims.
• Translate product features into value.
Objectives:
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Demonstrating Solutions
• The purpose of the Demonstration is to show how your products satisfy needs.
• Using your visual aid and clinical data on every call increases sales effectiveness.
• An effective demonstration is a 50-50 activity.
• Be sure to get feedback during your demonstration and listen carefully.
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Dem/Validate Action Guides™
1. Repeat the dominant wants or needs that have been admitted.
2. Show and tell how your product will fill needs, solve problems and create value.
3. Discuss product features in terms of end-result benefits for the disease state or patient type.
4. Share evidence on safety, efficacy, comparative data and dosing – ask for the physician’s reactions, feelings or opinions.
Dermik Integrity Selling 12/05 39
“Check In Questions”And
“Phrases to Validate”
Translating Features intoBenefits and
HOW DO YOU VALIDATE?
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“Check-In” Questions
• Gets the customer to provide an opinion
• Keeps the customer engaged in the discussion
• Allows us to listen
Dermik Integrity Selling 12/05 41
Validation
VALIDATION
A I D I I N C
Pre-CallPlanning
Post-CallNotes
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Validation
• Validating is what you say or do to cause people to believe your claims
• Not a separate step – it happens throughout the call continuum
• Validate yourself, your product and sanofi-aventis
• Clinical data can be especially important when validating
Dermik Integrity Selling 12/05 43
Validation
Six Magic Words
• “What this means to you is…”
• “What this means to your patient is…”
Dermik Integrity Selling 12/05 45
Negotiation
Negotiation: Working out the concerns that keep physicians from prescribing – when they want to prescribe your product.
1. Physician is making excuses or giving you a “smokescreen”
2. Physician wants to prescribe but has legitimate concerns
Dermik Integrity Selling 12/05 47
Negotiating Problems & Objections
• Learn to use trial-closing questions.
• Discuss common objections and how to solve them. • Review and apply the C-P-R system to work through objections.
Objectives:
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Negotiate Action Guides™
1. Ask trial-closing questions to find out if there are any concerns or objections If there are none, move to the Close.
2. Welcome and understand objections.
3. Identify and isolate specific objections.
4. Discuss possible solutions – ask for the customer’s opinions for best solutions.
Dermik Integrity Selling 12/05 50
Trial-Closing Questions
TRIAL CLOSING QUESTIONS
Ask for opinions or responses rather than decisions.
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How to Close
• Discuss why people don’t close.
• Learn to identify buying signals. • Write closing questions that gain commitment to action.
Objectives:
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How to Close
Closing is simply asking for a decision – at the right time.
It’s a natural action when you’ve: - Established trust and rapport
- Identified dominant wants or needs- Demonstrated benefits that satisfy needs- Caused physicians to believe your claims- Worked through any problems
Key Points:
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Close Action Guides™
1. Restate how your product benefits outweigh challenges or concerns.
2. Be responsive to buying signals.
3. Ask for an actionable next step using direct, concise questions.
4. Hold physicians accountable for commitments they make.
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How to Close
• Closing questions ask for a decision and commitment to action.
• Use direct, specific language when asking closing questions.
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Knowing When Your Close is Successful
• Their concerns have been successfully worked through.
• They understand how the benefits of your product will outweigh any objections or concerns. • They want to prescribe your product for their patients.
• They agree to take the appropriate closing action.
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Pre-Call Planning
Post-Call Analysis
Territo
ry M
anag
em
en
tKnow
ledg
e E
xpert
ise
AID,Inc.® is a registered trademark ofIntegrity Systems, Inc.
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Pre-Call Planning & Post-Call Analysis
Knowledge Expertise
+ Territory Management
+ Pre-Call Planning & Post-Call Analysis
+ Persuasive Ability
X Achievement Drive
= SALES SUCCESS
Sales Success Equation:
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Pre-Call Planning & Post-Call Analysis
• Understand the importance of Pre- Call Planning & Post-Call Analysis.
• Learn how to use a simple Pre-Call form. • Practice applying AID,Inc.® in planning and call analysis.
Objectives:
Dermik Integrity Selling 12/05 64
Planning Action Guides™
1. Review quantitative and qualitative information within Quest to form a strategy before every customer interaction.
2. Set a primary and backup objective for every call.
3. Conduct a self-assessment immediately following your time with the customer.
4. Enter professional call notes in the Quest system.
Dermik Integrity Selling 12/05 65
Follow-Up Course
1. Setting the Stage for Success
2. Approach
3. Interview
4. Demonstrate
5. Validate
6. Negotiate
7. Close
8. Graduation
Weekly Topics: