Integration with 3 rd Party Systems: A Necessary Evil for a Manufacturer's Finance Company?
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Transcript of Integration with 3 rd Party Systems: A Necessary Evil for a Manufacturer's Finance Company?
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Integration with 3Integration with 3rdrd
Party Systems:Party Systems:
A Necessary Evil for a
Manufacturer's Finance
Company?
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RCI Financial Services – 4 Brands
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Renault Renault GroupGroup
RCI FSRCI FS(UK)(UK)
RCI RCI BanqueBanque
DaciaDaciaSamsungSamsung Avtovaz Avtovaz (Lada)(Lada)
NissanNissan
100%100% 100%100%
99%99%25-50%25-50%80%80% 44%44%
15%15%
Legal Structure
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Renault - Nissan
1 in 10 Vehicles Worldwide
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Captive Finance Company?
Affiliate?
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New Car Offers
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Used / Nearly New Cars
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UK Retail Market Growth
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RCI Growth
New Financings:
+37% 2011-2013
£900M
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RCI Vision
The Partner of Choice:
1.Simple
2.Efficient
3.Effective
4.Profitable
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RCI Vision
The Partner of Choice:
1.Simple
2.Efficient
3.Effective
4.Profitable
Systems Processes Service levels
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RCI Vision
VisionVision
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Service Levels
Two Key Criteria:
1.Speed of Turnaround
2.Acceptance Rates
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Service Levels
1.Speed of Turnaround
a.Proposals
b.Payouts
Proposals Target Achieved
<30’ 80% 87%
<60’ 90% 97%
Average 20’ 14’
Payouts Target Achieved
<20’ (all) 75% 80%
100% Correct <20’ 6’
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2. Acceptance Rates
RCI Affiliates Independ.
New 94% 88% 74%
Used 83% 73% 53%
Service Levels
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EDISON
EDISON - 3 main components:
1.ID Scanner
2.E-Signature Pad
3.Self-billing Invoice
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Point of Sale
Enhanced functionality:Offer comparisonPost Code Look-upUsed Car Look-upBank A/C CheckChassis Nr Check
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Point of Sale
Communications Suite:Real-time Info, at a glance
0
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Equity Profiling
Monthly Alert of customers in positive equity Bespoke Search facility Export / Mail-merge Phase 2: Parity Profiling
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CRM Platform
4 Months-to-go & Settlement Requests >10,000 customers contacted > 50% had no Dealer contact
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3rd Party Interface Risks
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3rd Party Interface Risks
Loss of Functionality Regulatory Compliance Competition
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3rd Party Interface Risks
Loss of Functionality Regulatory Compliance Competition
1.1. Refuse to Co-operateRefuse to Co-operate
2.2. Reluctant ComplianceReluctant Compliance
3.3. Embrace 100%Embrace 100%
3 3 OptionsOptions
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3rd Party Interface
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3rd Party Interface
1. Seem-less
2. Instantaneous
3. Accurate
4. No Loss of Functionality
5. Regulatory Compliance
Key Key CriteriaCriteria
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3rd Party Interface
Necessary Evil?Necessary Evil?
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3rd Party Interface
Customer Service Embracing Change
Sales + 7% In-Store +1% On-Line +23% 1/3 of Turnover
On-LineOn-Line
MobileMobile StoresStores
HomeHome DeliveryDelivery CollectionCollection
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3rd Party Interface
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3rd Party Interface
““If you do not If you do not
change direction, change direction,
you may end up you may end up
where you are where you are
heading”heading”Lao TzuLao Tzu