Integration of management systems I (IMS I)
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Transcript of Integration of management systems I (IMS I)
19/04/23 1
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Integration of management systems I (IMS I)
Dr. Joachim Borner Dr. Petra Winzer
IMS I
19/04/23 2
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Overview
1. Quality and Environment Standards - ISO 9000:2000 et seqq.
- ISO 14000 et seqq.
2. Models of integration
3. Sequence of measures to build up Integration management systems
4. Results
19/04/23 3
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Objectives
• Principles of ISO 9000 et seqq., ISO 14000 et seqq. and EMAS
• Development of Integration management systems
• Sequence of measures for building an Integration
management system
19/04/23 4
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
ISO 9001:2000
ISO 9001:2000 Quality management system requirements
5. MANAGEMENT RESPONSIBILITY
5.1 Management commitment5.2 Costumer focus5.3 Quality policy5.4 Planning
5.4.1 Quality objectives5.4.2 Quality management system planning
5.5 Responsibility, authority and communication5.5.1 Responsibilty and authority5.5.2 Management representative5.5.3 Internal communication
5.6 Management review5.6.1 General5.6.2 Review input5.6.3 Review output
19/04/23 5
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
ISO 9001:2000
ISO 9001 (2000) Quality management system requirements
6. RESOURCE MANAGEMENT
6.1 Provision of resources6.2 Human resources
6.2.1 General6.2.2 Competence, awareness and training
6.3 Infrastructure6.4 Work environment
19/04/23 6
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
ISO 9001:2000
ISO 9001 (2000) Quality management system requirements
7. PRODUCT REALIZATION (1)
7.1 Planning of product realization7.2 Costumer-related processes
7.2.1 Determination of requirements related to the produc7.2.2 Review of requirements related to the product
7.3 Design and development7.3.1 Design and development planning7.3.2 Design and development inputs7.3.3 Design and development outputs7.3.4 Design and development review7.3.5 Design and development verification7.3.6 Design and development validation7.3.7 Control of design and development changes
19/04/23 7
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
ISO 9001 (2000) Quality management system requirements
ISO 9001:2000
7. PRODUCT REALIZATION (2)
7.4 Purchasing7.4.1 Purchasing process7.4.2 Purchasing information7.4.3 Verification of purchased product
7.5 Production and service provision7.5.1 Control of provision and service provision7.5.2 Validation of processes for production and
service provision7.5.3 Identification and traceability7.5.4 Customer property7.5.5 Preservation of product
7.6 Control of monitoring and measuring devices
19/04/23 8
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
ISO 9001 (2000) Quality management system requirements
ISO 9001:2000
8. MEASUREMENT, ANALYSIS AND IMPROVEMENT
8.1 General8.2 Monitoring
8.2.1 Customer satisfaction8.2.2 Internal audit8.2.3 Monitoring and measurement of processes8.2.4 Monitoring and measurment of product
8.3 Control of conconforming product8.4 Analysis of data8.5 Improvement
8.5.1 Continual improvement8.5.2 Corrective action8.5.3 Preventive action
19/04/23 9
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Quality management system – process model ( CD2 / ISO 9001:2000)
Process model
COSTUMER
COSTUMER
Management responsiblity
Resourcemanagement
Measurement,analysis,responsibility
Product (and / or services)
realisation
Input Output
Product/service
Quality management systemContinual Improvement
SA
TIS
FA
CT
ION
RE
QU
IRE
ME
NT
S
19/04/23 10
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
ISO 14001
Management reviewManagement review
Checking and corrective actionChecking and corrective action
Continual Improvement
Environmental policy
PlanningPlanning
Implementation and operationImplementation and operation
Environmental management system model ( EN ISO 14001)
19/04/23 11
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Important interfaces between quality assurance and environment protection:
Quality assurance
• Quality policy
• Quality management system
• Precautions against product liability
• Internal quality audits
• Training in quality assurance
• Quality oriented customer service
• Certification according to ISO 9000 et seqq.
Environment protection
• Environment policy
• Environment management system
• Precautions against environment liability
• Internal Environment audits
• Training in environment assurance
• Environment oriented customer service
• Certification according to ISO 14000 et seqq.
Relations between QMS and EMS
19/04/23 12
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Typical stages in the life cycle of products
Acquisition
Verification
Product design and development
Process planning and development
Provision of services
Packing and storage
Distribution
Assembly and picking
Technical support and customers service
Product behaviour supervision
Disposal or recycling at the end of useful life
Marketing and market research
Qualityaspects
Environ-mental aspects
Work safty
aspects
Life cycle model
19/04/23 13
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
IMS Definition
PR
OC
ES
SE
S
Purchasing
Logistic
Innovations
Theme-orientated management systems
Cognition management
QM EM OSM
Source: Integrierte Managementsysteme: Konzepte, Werkzeuge, Erfahrungen / Stefanie Schwendt; Dirk Funck (Hrsg.) – Heidelberg: Physika-Verl., 2002
19/04/23 14
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Industrial standards define quality as
“degree to which a set of inherent characteristics fulfil requirements”
(DIN EN ISO 9000:2000).
Definition of quality
19/04/23 15
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Quelle: Sitte, J.; Winzer, P.:”Bottom-Up Framework for Enterprise Optimisation and Control”; Tagungsband, Norwegen/Trontheim: 1999, Sektion B2 Extended Interprise/Enterprise Integration
Quality function
Goals: survival and success
Fact of life: To survive the enterprise has to meet stakeholder demands.
The Comprehensive Quality Function measures the satisfaction of demands
i
N
ii zwQ
1
)()(1
ss i
N
ii zwQ
With the help of a model achieving the goal becomes an optimisation task
19/04/23 16
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Groups of stakeholders:
The market (potential customers) The actual buyer (client) The enterprise owners or shareholders The enterprise personnel The suppliers and service providers (the
enterprise's business partners) The community at large (represented by government
and other community organisations)
Stakeholder of IMS
19/04/23 17
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Which demands are made on my enterprise?
Managing of Requirements
19/04/23 18
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
ForderungenForderungenForderungenDemands
Capability of quality
Feature of material
- product
- components
Feature of material
- product
- components
marketmarket
Trade and industry law Costumer
suppliers
§
Basic of Generic model
19/04/23 19
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
satisfied demands
quality
risk
excessive
quality
§§
Diversity of demands
Generic philosophy
19/04/23 20
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Q-audit E-audit X.-audit
CIP CIP CIP
EMS
QMS ISMS
...
enterprise XXX
dem
ands
inst
rum
ents
Up to nowUp to now
MS
CIP
EMS
QMS ISMS
...
nownow
Systematisation of demands
Improvement of the MS
Source: In dependence in Prof. Winzer, Vortrag im Rahmen der GQW-Mitgliederversammlung, Magdeburg, 16./17. Februar 2000
yes
no
IMS Model
enterprise XXX
19/04/23 21
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Documentation (process manual)
Analysis and structuring of the processes
Development of a basic management model
Derivation of the enterprise philosophy, policy and strategy
Analysis of compliance with standards and initial environmental review competence
using
Source: In dependence in Martini, J., Winzer, P.: ”Qualitätsmanagement und Dienstleistungskompetenz”, In: Dresdener Innovationsgespräche 1996, Tagungsband, S. 297-303, Arbeitskreis 5.
Internal audit
review
determination
8
6
7
4
5
1
2
3
certification
Steps of IMS
Increase of participation
possibilities for theimprovement of competence
19/04/23 22
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Analysis of compliance with standards and initial environmental review
competence
determination
First Step of IMS
19/04/23 23
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
: 99.
N
We define the Comprehensive Quality Function (CQF) as an overall score indicative of the degree of satisfaction of the demands of all the stakeholders. (Sitte, Winzer 99)
Comprehensive Quality Function
legend:
W iZ i
- degree of satisfaction of I-th demand- degree of importance of the I-th demand in correlation to all other demands
‚ƒ„…†‡
legend:
ManagementInformation/DocumentationSatisfaction of demands of customersPlanningMaintenance andactualisationof managementsystemValuation of results and of suppliers staff (development and training)
degr
ee o
f sa
tisfa
ctio
n %
‚ ƒ „ … † ‡
50
100
‚ ƒ „ … † ‡
50
100
Results
Analysis of the degree of satisfaction of demands
Development of a profile of demands
Development of a profile of demands
ii zwQ i1
19/04/23 24
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Creation of a catalogue of demands
Catalogue of demands
19/04/23 25
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Structure of the subtree of demands
Structuring of Demands
19/04/23 26
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Relation between the different demands
Weighting of Demands
may be demands
• colour
• shape
• furnishing
must to do demand. Safty demands
• reliability demands
varioussource and contents of demands
state::
customer::
market::
staff::
enterprise::
association::
19/04/23 27
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Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
C D em ands from cus tom er W e ight D oS
C 1 A ccu rate d im ens ion ing 9 2C 2 G ood surface fin ish 8 2C 3 S treng th 7 3C 4 A esthetics 7 2C 5 C om p liance w ith the techn ica l
specifica tions 10 2C 6 S ervice 8 1C 7 T idy bu ild ing s ite 8 1C 8 D isposa l o f bu ild ing rubb ish 8 1
C D em ands from cus tom er W e ight D oS
C 1 A ccu rate d im ens ion ing 9 2C 2 G ood surface fin ish 8 2C 3 S treng th 7 3C 4 A esthetics 7 2C 5 C om p liance w ith the techn ica l
10 2C 6C 7 T idy bu ild ing s ite 8 1C 8 8 1
Customer Demands
19/04/23 28
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Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
O D em ands from the ente rp rise ow ner W e ight D oS
O 1 low m ate ria l cos ts 9 2O 2 low equ ipm ent cos ts 6 2O 3 low sa lary costs 10 3O 4 e ffec tive w o rk o rgan isa tion 10 1O 5 m in im al transport, transfe r and
s torage processes8 1
O 6 accountab ility in p roduc tion p rocedures
8 1
O 7 com plete process docum en ta tion 8 0O 8 sm ooth coup ling be tw een financia l
and techn ica l contro lling8 0
O D em ands from the ente rp rise ow ner W e ight D oS
O 1 low m ate ria l cos ts 9 2O 2 low equ ipm ent cos ts 6 2O 3 low sa lary costs 10 3O 4 e ffec tive w o rk o rgan isa tion 10 1O 5 m in im al transport, transfe r and
8 1
O 6 accountab ility in p roduc tion 8 1
O 7 com ple te process docum en ta tion 8 0O 8 sm ooth coup ling be tw een financia l
8 0
Owner Demands
19/04/23 29
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Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
M D em ands from the m arket W e ight D oS
M 1 M ixed cons truc tion types 10 2M 2 F u ll cons truc tion serv ice 10 2M 3 C om petitive p ric ing 8 2M 4 Innova tive p roduc ts 8 1M 5 P roducts o f h igh s tandard 8 2
M D em ands from the m arket W e ight D oS
M 1 M ixed cons truc tion types 10 2M 2 F u ll cons truc tion serv ice 10 2M 3 C om petitive p ric ing 8 2M 4 Innova tive p roduc ts 8 1M 5 P roducts o f h igh s tandard 8 2
Demands from market
19/04/23 30
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Relating demands to processes
IMS I
19/04/23 31
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Demand satisfaction profile
profile of demands
potential of quality
risk
prof
ile o
f dem
ands
weak signals
may be demandsmay be demands
must to do demandsmust to do demands
Demand profile
19/04/23 32
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Determination of demands and stocktaking
legend:
Management
Information/Documentation
Costumer satisfaction
Planning
Maintenance and up-dating of management system
Valuation of the operating efficiency and the suppliers
development and training of the staff members
degr
ee o
f rea
lisat
ion
%
50
100
Source: In dependence in AUBA Berlin, GTZ Bonn, Autorenkollektiv, Projekt P3U, Stand 10/99.
Analysing
19/04/23 33
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Comparison between different analysis results
Comparison between construction / construction-related companies and services
0
10
20
30
40
Items
De
gre
e o
f
ac
co
mp
lis
hm
en
t in
%
Construct.
Services
Construct. 31 29,5 38 30,8 26,8 34,8 35,5
Services 34,9 33 34,9 26,1 23 30 29,1
1 2 3 4 5 6 7
Quelle: verschiedene Analyseergebnisse von AUBA e.V. und AUBA consult GmbH Berlin
Analysis results
19/04/23 34
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Derivation of the enterprise philosophy, policy and strategy
Analysis of compliance with standards and intitial environmental review competence
determination
Second Step of IMS
19/04/23 35
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Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Objectives, policy and programm
Measures
Program
Objectives
long-term
medium-term
short-term
short-term medium-term long-term
Policy
Philosophy
19/04/23 36
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Continuity of generating objectives
Em
ploy
ee s
atis
fact
ion
> 8
0%
Cos
tum
er s
atis
fact
ion
> 7
0%
Pro
cess
saf
ety
cpk
> 1
,33
Introduce teamwork > 50%Quantify costumer satisfactionQuantify process safety
Objectives of the enterprise
Process objectives
satis
fied
cost
umer
s
Ent
huse
d em
ploy
ees
Saf
e pr
oces
ses
Goo
d bu
sine
ss r
esul
ts
Employee satisfacion > 80 %Costumer satisfaction >70%Process safety 133%
We want
guidelines
Objectives of the enterprise
19/04/23 37
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Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Objective finding process
realisation
supervision of the realisation
management-system
Assignment and strategy
realize the enterprise objectives in 1999
model enterprise Inc. prepared
released: .
page 1 of n
Enterprise objectives
%measures termrespons. .section x item 3.1 and
4.1.4 until
03.99Mr. X
enterprise -philosophy
enterprise -program
enterprise -policy
item 1.5
Source: In dependence in AUBA Berlin, GTZ Bonn, Autorenkollektiv, Projekt P3U, Stand 10/99.
IMS Program
19/04/23 38
DQE
Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
Conclusion
We intended to give you:• knowledge of ISO standards 14000 et seqq. and 9000 et
seqq., EMAS• knowledge about the sequence of measures for building
integration management systems• knowledge to contain the DQE- philosophy in the
processes of the enterprises
• skills for building integration management systems
19/04/23 39
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Towards the Sustainable Region /DQE / 2NOO27IProject co-financed by the Structural Funds
References
Stratmann, W./ Winzer, P. (Mitwirkung):
Die neue ISO 9000:2000; Interpretation des Normenentwurfes. Fachbroschüre TÜV CERT, In: TÜV Verlag GmbH, Köln, Mai 1999.
Birkhofer, H./ Spath, D./ Winzer, P./ Müller, D.:
„Umweltgerechte Produktentwicklung - Ein Leitfaden für Entwicklung und Konstruktion“ Hrsg.: DIN e.V., Beuth Verlag GmbH, Januar 2000, ISBN 3-410-14512-5.
Winzer, P. Chancen und Risiken prozessorientierter integrierter Managementsysteme. In: Molitor, M. (Hrsg.): Tagungsband GQW -Versammlung am 16./17. Februar 2000. Shaker Verlag Aachen.
Winzer, P.: Zukunftsrobuste Zielbildung für prozessorientierte integrierte Managementsysteme. In: Redeker, Georg (Hrsg.):Berichte zum Qualitätsmanagement. Qualitätsmanagement für die Zukunft. Business Excellence als Ziel. Bericht zur GQW-Jahrestagung 2001 Hannover. Band 3/2001. Shaker Verlag Aachen. ISBN 3-8265-8461-9. S. 97-108.
Winzer P. (Hrsg.) Wissensbasierte Unternehmensorganisation. Aachen: Shaker Verlag 2004. ISBN 3-8322-2533-1
Heinich P., Winzer P. (Hrsg.) Unternehmensnetzwerke. Aachen: Shaker Verlag 2004. ISBN 3-8322-1671-5
Heinich P., Winzer P.
Wissensbasierte Wertschöpfungsketten und Generic-Management-Systeme.
In: Winzer P. (Hrsg.): Wissensbasierte Unternehmensorganisation. Aachen: Shaker Verlag 2004. Seite 1-14
Borner, J. The future of work and sustainable regional development in Dessau-Wittenberg-Bitterfeld, cultural tourism sector; in: ICLEI, Regional Cycles: Regional Economy Towards Sustainability, Freiburg 2003