Integrating the Resident into Private Practice Wendy Beattie, CPO.
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Transcript of Integrating the Resident into Private Practice Wendy Beattie, CPO.
Integrating the Resident into Private Practice
Integrating the Resident into Private Practice
Wendy Beattie, CPO
Why we have residentsWhy we have residents
We learn from them New people to the profession are more
likely to assimilate into our vision of practice
They keep us sharp
There’s a lot to learnThere’s a lot to learn
DemonstrateDemonstrate
Evaluation Procedures Patient Education Notes Follow up Billing
Next, direct continuous supervisionNext, direct continuous supervision
• Joint evaluation, with discussion, in the room with the patient or afterwards
• Resident does Patient Education with practitioner filling in missed points
• Resident writes notes. (Practitioner reviews notes , writes supplemental notes, cosigns)
Less SupervisionLess Supervision
Discuss cases Provide input when requested Supervise delivery Cosign notes Review coding and billing
Follow-up Treatment Plan and
Practice Management
Follow-up Treatment Plan and
Practice Management
Follow Up Treatment PlanFollow Up Treatment Plan
“Solicit subjective feedback from patient”“Solicit subjective feedback from patient”
Use quotes in chart notes
Charting Functional Level, and Medical NecessityCharting Functional Level, and Medical Necessity
E.g.,Patient walked on uneven ground, walked at various walking speeds, etc.
Patient required custom shoes because of deformity of foot.
Shoe was required for proper function of the orthosis.
All of these must be in the patient notes
General HealthGeneral Health
Need to view the whole individual, not simply the affected limb– Vision– Hearing– Sense of touch– Cognitive abilities– Contra lateral limb involvement– Overall health and prognosis
Reassess patient knowledge and understanding of goals and objectivesReassess patient knowledge and understanding of goals and objectives
Does the patient remember instructions?
Are the patient’s goals and objectives the same as the resident’s?
Document all findings and actions and communi- cate with appropriate healthcare professionalsDocument all findings and actions and communi- cate with appropriate healthcare professionals
Charting skills Copy all letters relating to the patient Chart all telephone conversations Chart all missed or cancelled
appointments
Develop long-term follow up plan Develop long-term follow up plan
Discuss diagnoses Patient Reliability Routine Maintenance Not generally covered in school
Practice ManagementPractice Management
Demonstrate Proper Documentation of Patient History and Financial Records
Policies and Procedures regarding:Policies and Procedures regarding:
Human resource management Business/finance management Organizational management
Insurance verification of benefitsInsurance verification of benefits
Residents must call and obtain benefits verification/authorization for a variety of insurances
Teaches appreciation of front office staff, of complexity and time involved.
Resident must learn to discuss coverage (and lack of coverage) with patients
Resident must learn to discuss coverage (and lack of coverage) with patients
Learning to Educate :Learning to Educate :
The patient, on their coverage
The insurance company, on value of service, on patient needs
Referral Sources, on coverage, including “generic equivalents”
BillingBilling
Discuss philosophy of L codes Difference between coding and pricing Understanding, HMOs, Medicare,
Medicaid and our policies with each
MedicareMedicare
Guidelines Policies concerning Hospitals Rules regarding Skilled Nursing
Facilities Part A vs. Part B
Running a businessRunning a business
Cost vs. reimbursement Understanding the difference between
item cost and cost of delivering the service
Setting prices for NOC items
Necessary to read all incoming literature regarding insurance issues—especially Medicare
Necessary to read all incoming literature regarding insurance issues—especially Medicare
Manufacturer’s recommended codingManufacturer’s recommended coding
Resident must feel codes are appropriate, despite recommendations
MarketingMarketing
Contact with Physicians Therapists Letter writing skills
Read and Follow Manufacturer’s GuidelinesRead and Follow Manufacturer’s Guidelines
To determine need for changes relative to initial treatment goalsTo determine need for changes relative to initial treatment goals
Is the fit appropriate? Formulating plan for necessary
modifications Making necessary adjustments without
compromising function Think before you act
Time Frame Time Frame
One month observing interaction Three to six months joint work Four to seven months supervised work
Being an effective Resident SupervisorBeing an effective Resident Supervisor
Make sure personalities mesh. Ask questions and encourage the
resident to ask them as well. We want the resident to succeed, to not
only pass the exams, but to become a clinician able to practice on their own.
The Key to SuccessThe Key to Success
Get the right resident…