Integrating HPI Concepts into Electric Industry Training ...

Integrating HPI Concepts into Electric Industry TrainingAGI Industry Day 2021

August 2021

TRS Introductions

• 21 years of electric industry experience. Previously held positions of Distribution Operator, Transmission

Operator and Grid Dispatcher at Southern California Edison, and Real-Time Reliability Coordinator (RC)

and Director or Reliability Coordination at WECC RC.

• Specializes in designing, developing and delivering training modules for System Operations staff.

• Extensive experience in developing Operating Plans, Procedures and Processes.

To provide services that promote grid reliability

by enhancing operational tools, processes and

training.

OURMISSION

TRS is a WA State Limited Liability Company founded by

its Owner, Michael Cassiadoro, in 2013.

Total Reliability Solutions LLC – Restricted Documentation2

Human Performance Improvement

Human Performance Improvement (HPI) is

a philosophy (with a methodology) that

provides guidance on how to manage

human fallibility where people do things they

didn’t intend to do. – Shane Bush

U.S. Department of Energy HPI Handbooks

• Vol. 1: Concepts and Principles

• Vol. 2: Performance Tools for Individuals,

Work Teams, and Management


U.S. DOE HPI Handbook Vol. 1: Concepts and Principles. June 2009

Drivers for HPI Integration

Grid modernization efforts are changing:

• Electric system operating characteristics

• Functional entity roles and responsibilities

• Operational toolsets

Real-time System Operators and Operations Support Personnel will require

new skills and knowledge to operate the grid of the future. The continued

improvement of critical thinking skills and techniques will be crucial to their

success.


System Operating Characteristics


U.S. DOE HPI Handbook Vol. 1: Concepts and Principles. June 2009

5

Source: SCE’s Grid Modernization Distribution System Concept of Operations paper dated January 17, 2016.

Source: SCE’s Grid Modernization Distribution System Concept of Operations paper dated January 17, 2016.

Source: SCE’s Grid Modernization Distribution System Concept of Operations paper dated January 17, 2016 .

Changes to Operational Roles & Responsibilities


Changing Our Training Approach

Grid Operators and Electric Utilities training programs must transition from

“memorization-focused” to “problem-solving-focused” education.

Key factors to success include:

• Developing a deeper understanding of electric theory.

• Consistently revisiting operating fundamentals.

• Incorporating critical thinking tools and techniques into training activities

and exercises (practical application of HPI tools).

• Improving simulation-based training offerings.


Contact Information

9Total Reliability Solutions LLC – Restricted Documentation

Integrating HPI Concepts into Electric Industry Training ...

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