Integrating Bots into your Digital Workplace Strategy #espc17
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Transcript of Integrating Bots into your Digital Workplace Strategy #espc17
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Integrating Bots into your Digital Workplace Strategy KANWAL KHIPPLE
2toLead, Canada
Add Speaker
Photo here
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Digital Workplace is how youwork today with technology
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I love creating compelling content that inspires others
to engage. I need to be able to create content where
ever I am, when ever I want and on any device.
GOALS
Publish organizational news
quickly and easily
EXPECTATIONS
Simple interface to create
content & connect numerous
services. Having users interact
and share insights directly on
content.
FRUSTRATIONS
Complex and tedious content
creation experience process
gets in the way of creating
content.
“KEY CHARACTERISTICS
Age
Occupation
Education
Family
Location
32
PR Manager
Bachelor’s Degree
Single
United States
FUTURE STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
CURRENT STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
Judy
Communicator Persona
engage communicate capture voice of the user
TOUCH POINT CHANNELS
Phone Website Mobile App
Speech Chat
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TODAY
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ESTIMATED LEVEL OF INTEREST OVER TIME
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ADOPTION
STRATEGY
ARTIFICAL INTELLIGENCE
INTRANET
INTEGRATION
ANALYTICS
USER EXPERIENCE
SEARCH
BOTS
CULTURE
Top 10 #DigitalWorkplace patterns
http://slideshare.net/kkhipple
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Letting employees use technology
in the way they want
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DIGITAL WORKPLACE ROADMAP
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http://roadmap.office.com
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PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
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PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
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COMPUTERIZED ERA
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MOBILE ERA
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COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
GROWING COLLABORATION & COMMUNICATION PARADOX
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Scenarios
Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔
Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕
Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ●
Where Should Meeting Notes Be Captured,
Stored & Shared? ◕ ◕ ● ● ◔ ●
Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ●
Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔
Have A Real Time Chat With A Colleague ● ◑ ○ ◑
Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ●
Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑
Invite A Colleague To Lunch ◕ ◔ ●
Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕
Make An Organizational Announcement ◔ ● ◔ ◕ ◕
Remind The Team Of An Important Deadline ◑ ◔ ● ● ●
http://WhenToUseWhat.com
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COMMUNICATION
COLLABORATIONPRODUCTIVITY
Groups Teams
YOUR WORKPLACE REALITY
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ADOPTION ISSUES
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INFORMATION OVERLOAD
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CONFUSED DESIGN
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BAD USER EXPERIENCES
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NOTIFICATIONS
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SIMPLE INTERACTIONS
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PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
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HOW WORK GETS DONE
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CONVERSATION ARE 24/7
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SIMPLIFIES PROTOTYPING
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DISPARATE INFORMATION SOURCES
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BETTER ROI WITH CONVERSATIONAL UI
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ENGAGEMENT CAN BE PROACTIVE
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BASIC FUNCTIOANLITY
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APPEALING TO BROADER AUDIENCE
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PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
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MEET THE BOTS
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CREATE YOUR OWN FAQ BOThttp://bit.ly/2ntjf5x
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BOT TYPES
The Optimizer
Cortana, play my
library
Metric: time to accomplish
task
The One-Trick Pony
Snapchat’s filters
Metric: will it go viral?
The Proactive
Who’s running this
meeting?
Metric: crowds
The Shield
Pay my parking
ticket
Metric: customer service
frustration
The Chatty
Talk to me
Metric: bottainment
The SuperBot
I just want to talk to
you
Metric: consolidate bots
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LEVERAGE CORTANA
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BREAK THE ICE
Bots can help break the ice and
allow users to interact with one
another
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SCHEDULING BOT
Bots can assist Judy with
scheduling meetings with her
team
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SPAdminBot
Perform the most common SharePoint administrative activities
Shout out to Rick Van Rousselt(MVP)
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VACATION BOT
Hi Vacation-bot, I want to take a vacation next Wednesday.
Hello Judy, let me check with Kanwal and get back to you ASAP.
Hi Kanwal, Judy B would like to take a vacation next Wednesday (she has a
surplus of 15 vacation days)
ApprovedYaay! your vacation is approved. You have 14 more vacation days after this vacation.
Thanks Kanwal! #generous
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CALENDAR.HELP
Email Bots can assist with an
email based conversation and
guide you through the process
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BOT INTEGRATION
Microsoft Teams provide Judy
with lots of bots for each Team
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BOTS INTEGRATED WITH YOUR INTRANET
‘Search bots’ can initiate a
conversation with Judy based on her
search terms and behaviors linking
her directly to right tools
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ORGANIZATIONAL CHANGE- ChatBots for Service Now
- Knowledgebase – FAQ
- Password Resets
- Hardware request
- Software request
- What meeting rooms are available now?
- Who has expertise in SharePoint ?
- Who is in charge of the Intranet?
- Phone Kanwal- Tell me the latest intranet news in Toronto- How’s my Adoption Yammer group?
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PARADOX OF OUR AGE
CONVERSATION AS A PLATFORM
THERE’S A BOT FOR THAT
DIGITAL WORKPLACE + BOTS STRATEGY
![Page 49: Integrating Bots into your Digital Workplace Strategy #espc17](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64f5b37f8b9aa2548b5097/html5/thumbnails/49.jpg)
I love creating compelling content that inspires others
to engage. I need to be able to create content where
ever I am, when ever I want and on any device.
GOALS
Publish organizational news
quickly and easily
EXPECTATIONS
Simple interface to create
content & connect numerous
services. Having users interact
and share insights directly on
content.
FRUSTRATIONS
Complex and tedious content
creation experience process
gets in the way of creating
content.
“KEY CHARACTERISTICS
Age
Occupation
Education
Family
Location
32
PR Manager
Bachelor’s Degree
Single
United States
FUTURE STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
CURRENT STATE
OUTLOOK
SHAREPOINT
ONEDRIVE
TEAMS
YAMMER
Judy
Communicator Persona
engage communicate capture voice of the user
TOUCH POINT CHANNELS
Phone Website Mobile App
Speech Chat
![Page 50: Integrating Bots into your Digital Workplace Strategy #espc17](https://reader031.fdocuments.in/reader031/viewer/2022030318/5a64f5b37f8b9aa2548b5097/html5/thumbnails/50.jpg)
DIGITAL WORKPLACETHEMES
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DIGITAL WORKPLACE ROADMAP
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Sh
are
Po
int
Serv
ices
DIGITAL HUB
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Thank You!Organizers, Sponsors and You for making this possible.50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email [email protected]
SPEAKER | AUTHOR | SUPER GOOD LOOKING