Platform for

Care

Saturday 15 April 2023

OLM Conference 2013 Working Towards One Vision

Integrated Working Across HealthAnd Social Work: The Digital Challenge

29th January 2014

Platform for

CarePurpose of the session

To stimulate:

◊ Discussion ◊ Collaboration ◊ Ideas◊ Innovation

Platform for

Care

15

: 45

: 30

Background Activities Feedback

Plan for the session

Platform for

CareThe Context:

The Public Bodies (Joint Working) (Scotland) Act 2014 was given royal assent on 1 April 2014

Stage 1: Legal structures and Governance

Stage 2: Designing integrated services

Platform for

CareThe Challenge:

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Theme 1:Digital

Platform for

CareDigital Revolution

2005

2013

Platform for

CareHow digital are we?

“The internet is everywhere, but it is not everywhere in the same

way”Professor Ien Ang

Platform for

CareOrdinary Jo(e)

Jan 2015Global digital snapshot

Total population

Active internet users

Unique mobile users

Active social media

accounts

Active mobile social

accounts

7.210 Billion

3.010 Billion

2.078 Billion

3.649 Billion

1.685 Billion

http://wearesocial.net/blog/2015/01/digital-social-mobile-worldwide-2015/

Platform for

CareMost of our daily interactions are screen based

147minutes

50minutes108

minutes

113minutes

Daily screen use (minutes)

A typical multiscreen user consumes just under 7 hours of screen media daily.

Smartphones are now comfortably the largest single screen medium around the world.

Combined with tablet minutes, mobile devices take up 47% of all screen time

Device Key

Smartphone TV Laptop Tablet

http://www.millwardbrown.com/AdReaction/2014/report/Millward-Brown_AdReaction-2014_Global.pdf

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CareDigital transforms customer experience

Traditional business models are being transformed

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CareDigital transforms customer experience

How many of you bank online?

http://www.ons.gov.uk/ons/dcp171778_322713.pdf

71% bank online

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CareDigital transforms customer experience

How many have bought a holiday online?

25% book overseas holidays with online travel agent

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CareDigital and Social Care

Essential part of early intervention and Self Directed Support First stage: Information and adviceNext stage: Increased functionality assessments, document sharing etc

Platform for

CareFostering & Adoption Portal

Attract more Adopters and Fosterers

Save time with self-assessments

Save money with document sharing

Reduce admin work with event management

Platform for

CareExample in Fostering and Adoption

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Care

Theme 2:Integrated

Working

Platform for

CareIntegrated Working: The digital challenge

Build new single system or integrate systems

How do you support integrated teams?

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CareA single system in action

New system built specifically for integrated working

Built in partnership with aLocal Authority and their Partners: Health, Police Housing

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CareSource SystemConnector

PresentationConsum

ers

Multi-Agency View

Integrated systems Example

CareFirstGP Data viaHealthcare Gateway (MIG)

GPsSocial Care

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Platform for

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Platform for

CareExample Integrated systems

View data and ability to add observationsBetween: • Social Care • Occupational Therapy • Housing • GP’s

Angus Council and NHS Tayside use MAV for Child Protection messaging

Used in Schools to view GIRFEC assessment and plans with the ability to add observations.

Platform for

CareCitizen Portal

Technology already linking up care with the third sector: e.g Age Concern

Next: citizen access to their integrated social care and health records

Platform for

Care

Theme 3:Collaboration

andCommunication

Platform for

CareCollaboration and Communication

Integration is much more than bolting the two current systems together – it requires a new outlook on priorities for all those care groups where both health and social care had an important part to play in delivering outcomes.

Professor John Bolton

Platform for

CareCollaboration and Communication

350,000 employees across Health and Social Care

Good Not so Good

Health care good when people are ill

Health care not so good with long term illness

Social care good at caring for people with long term needs

Social care good getting better at short term interventions

Common

Both often act at a point of crisis

Prevention is better than cure

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CareCollaboration and Communication Collective vision

Evidence based thinking – sharing stories

Need clear roles and responsibilities

Need stability – time for trust to develop

Co-location

Measure the value of outcomes

Don’t drown out the value to the client/patient by talk of savings

Platform for

CareCollaboration and Communication You can’t over communicate

You can’t listen enough

Worker becomes part of the journey

Encourage, and facilitate, them to share their personal: Success Failure Ideas

99% may not be very engaged but 1% may just change everything

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Activities

Platform for

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Activity 1: Come up with a joint viewpoint on each of the themes for your team

Theme 1: Digital: What should the role of digital be in integrated health and social care ? What do you think are the potential blockers in moving to a digital framework? What do you think are the benefits for all stakeholders of a more digital

service?

Theme 2: Integrated Working: One system or Integrated systems – which do you think is the better approach? What do you see as the challenges of your chosen approach? What do you see as the essential components of the solution?

Theme 3: Communication and collaboration: How can we improve trust between colleagues as we integrate services? How can we improve communication and collaboration in our increasingly busy

working lives? In what way could technology help?

Activity 2: Design a solution based on one of the themes above:

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Care

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