Integrated Unified Communications for the Hybrid Enterprise
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Transcript of Integrated Unified Communications for the Hybrid Enterprise
Integrated Unified CommunicationsIntroduction to Esnatech Office-LinX
Agenda
What’s Happening Around Us
Why is Integrated Unified Communications (UC) Important
Integrated UC in the Hybrid Enterprise
Esnatech Office-LinX
What’s Happening Around Us
95%of information workers use self-purchased technology for work
CONSUMERIZATION OF IT
CLOUD ENABLED UNIFIED COMMUNICATIONS
69%evaluating, deploying or
have fully deployed UC using a cloud model
40millionmillennials in today’s
workforce
MILLENNIALWORKERS
MOBILE AND REMOTE WORKERS
84%of organizations have a
remote workforce
75%of enterprise IT managers say it is a high or medium priority to do by the end of 2012
EMAIL TO THE CLOUD
Various sources: IDC, GigaOM, CDW-G, Tech Target, Esna Research
Market Driver - CIO Imperatives
• Must implement cloud, mobile, social, and analytics technologies now
• Must do more faster and at lower cost
• Must be able to make the systemic cultural and organizational changes necessary for new tools to make a measurable difference
Business Imperatives for Integrated Unified Communications
Improved real-time decision making
Aligning communications platforms to current IT strategies
Need for more ubiquitous and available communications
Need to improve enterprise collaboration
0% 10% 20% 30% 40% 50%
32%
33%
33%
46%
Aberdeen Group, November 2011
Integrated Unified Communicationsin the Hybrid Enterprise
On-Premise
Esnatech Integrates and Unifies Communications & Collaboration
PBXs
Mobile OS
Cloud Applications
Voice Cloud
Business Applications
UC Web ServicesBoth desktop and web gadgets enable full dialing, presence and corporate phone search functionality from any OS or browser
Google Fax ServicesGoogle apps integrated fax services for fax messaging with Gmail and outbound faxing from Google docs and Gmail
Google Android PBX IntegrationIntegrated Android OS devices with existing phone system and PBX for station to station dialing and inbound and outbound calling of enterprise PBX
Speech Access To AppsNavigate Google Contacts, Calendar, and Gmail over the phone leveraging DTMF and speech commands for offline hands-free access to your Google apps account
Esnatech Offers a Comprehensive Suite of Applications for Google
Gmail Unified MessagingIntegrates with any phone system to deliver voice and fax access from Gmail and Email access over the phone.
Google Talk Rich Phone PresenceIntegrated phone presence with Google Talk to see who is on or off the phone and initiate click to dial from your phone ext.
Calendar Integrated MobilityPersonal, shared, and public calendars integrated with your phone voice mail greetings, and mobility settings for find me follow me functionality
Knowledge Screen PopsDesktop look up using Google search based on incoming caller ID and name to provide ad-hoc call center functionality
Integrated Unified Communications in the Workplace
Rich Presencebrings remote workers into a coherent team and the ability to see everyone’s availability
Unified number means having to manage only one phone number for every device
Click-to-Dial accelerates call processing and outbound calling
Screen pops reduce call times for inbound customer calls
Find me/Follow me means never missing an important call
Mobility allows remote workers to communicate as if they are in the office
Results Achieved with Integrated UC
Activity Without Integrated UC
With Integrated UC
Time it takes to connect with a new
customer or prospect
188 minutes 32 minutes (5.9x faster)
Time is takes to directly contact an
employee
30 minutes 5 minutes (6x faster)
Time it takes to resolve a role or
departmental conflict
11 hours 4 hours(2.7x faster)
Aberdeen Group, November 2011
Key Take Aways
1. Organizations are actively looking for solutions to improve collaboration and productivity
2. Communications start and happen from anywhere and on any device
3. Every employee can benefit from Integrated Unified Communications
4. Interoperability, cloud and mobility are a must
5. Leverage existing IT/communication investments
For More Information and to Connectwith Esnatech
uc4googleapps.com
plus.google.com/102110297207438420815/posts?hl=en
twitter.com/poweredbyesnauc
youtube.ca/ucommunicate
facebook.com/unifiedcommunication