Integrated service solutions for demanding customer industries€¦ · LOREM IPSUM 1 Kühne + Nagel...

1L O R E M I P S U M

Kühne + Nagel World Nr. 2/2007

Integrated service solutions fordemanding customer industries

Hotel LogisticsFairs & Exhibitions LogisticsEmergency & Relief Logistics

worldM A G A Z I N E NO . 1 / 1 0

Journal_KN_World 1_2010 2406 uk:Layout 1 20.07.2010 14:05 Uhr Seite 1

Contents

Imprint

Published by

Kuehne + Nagel International AG

P.O. Box 67, CH-8834 Schindellegi

Telephone +41 44 786 95 15

Fax +41 44 786 96 90

E-mail: [email protected]

Editor

Robert Cathomas

Design and layout

Kaufmann Kommunikationsdesign

Print

Wilhelm Zertani

Druckerei und Verlag

D-28001 Bremen

Frequency

Twice a year

Languages

English and German

Print run

33,000

FocusIndustry Solutions

4 Hotel Logistics

8 Fairs & Exhibitions Logistics

12 Emergency & Relief Logistics

Inside16 New logistics hub for

the Hamburg region

18 Man of figures with a good heart

Markets & Products21 Liquid logistics for the UK

and the Norwegian market

24 Louis Vuitton: a distribution centrewith a showcase character

Round the World30 Strategic partnership with Hilti

32 A high-voltage lead logistics solution

People & News34 Kühne Logistics University Hamburg

35 Top-ranking trainees

2 C O N T E N T S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

K U E H N E + N AG E L . . . . . . . WO R L D N O . 1 / 2 010


Dear Readers,

3E D I T O R I A L. . . . . . .


The contrasts between the “logistics scenes” which we present to you in this new issueof our customer magazine could hardly be greater. What do luxury hotels and emer-gency accommodation, industrial fairs and concert halls have in common? All of themwould quite simply be unable to function without professional and efficient transportand supply services. All kinds of major events are tied to tight time schedules, openingsof hotels or casinos demand a range of additional services that extends far beyond thestrict limits of logistics, and in the transport of relief goods high operational readiness,experience and flexibility often help to save human lives.

Service packages tailored to the specific needs of different customer groups, such asKuehne + Nagel has successfully offered for many years, have the crucial advantagethat the logistician is not only a master of his own craft but also has a detailed knowl-edge of the relevant industry and its peculiarities. This makes it easy for us to under-stand the needs of the customers from whom we receive inquiries and offer them tailor-made integrated solutions on the basis of our wide range of services and ourglobal network. The fields of hotel logistics, emergency & relief logistics and fairs &exhibitions logistics, upon which we focus in the following pages, are examples of suchsuccessful industry solutions.

We have a double cause to be proud of our offering in hotel logistics. On the one handbecause the decision to develop this attractive business segment is the result of aninnovative study project by our own young managerial talents. And on the other handbecause we have risen to the place of world market leader in this field. But it is a mat-ter of no less concern for us to place our broad logistics experience and global capabil-ities at the service of those who undoubtedly need it most – the still far too numerousvictims of hunger, war and natural disasters throughout the world.

I wish you an interesting read.

Your Reinhard LangeCEO Kuehne + Nagel International AG


It is now eight years since Kuehne +Nagel began offering tailor-made serv-ice packages for international hotel andcasino operators, and the company isnow considered a market leader in thisspecial sector. The opening-up of thisattractive business segment is also amajor success story for the systematicstaff development scheme which theGroup operates for its talented youngmanagers.

In 2002 the graduating class of Kuehne+ Nagel’s High Potential Training Pro-gramme was given the assignment ofmaking a detailed market study of the


4. . . . . . .

supply chain activities of large hotelchains, in particular with regard to newconstruction projects. After three monthsof intensive research around the globewith simultaneous training in interna-tional project management, the youngmanagers presented a product idea thatconformed to the specific needs of thissector and was based on a concrete busi-ness plan. They presented a concept thatconvinced the critical “jury” of theKuehne + Nagel Management Board –and the Hotel Logistics department wasborn. Only six months later, in the UnitedArab Emirates, the first new contract wasobtained and successfully executed.

Kuehne + Nagel’s hotel logistics servic-es are now well established in the mar-ket and the company enjoys first-classcustomer relations with the world’sleading operators of five-star hotels andcasinos and with hotel suppliers andmakers of luxury consumables. Coordi-nated by the four competence centres inKoblenz, Las Vegas, London and Macao,roughly 250 specialists from 16 coun-tries are now working on many challeng-ing projects for customers all over theworld. Since it entered the market,Kuehne + Nagel has already successful-ly executed more than a hundred con-tracts and delivered and installed sever-al thousand guest rooms in 19 coun-tries.

Kuehne + Nagel is the clear marketleader in the special field of completesolutions for the installation of furni-ture, fixtures and equipment (abbreviat-ed as FF&E). This can mean everythingfrom laying carpets and assembling fur-niture to the installation and commis-sioning of telephone and multimediasystems in the individual hotel rooms.The logistics provider is also experienc-ing a growing demand for operatingsupply and equipment (OS&E) concepts.This includes the warehousing and thedelivery, as and when required, of con-

Five-star logistics offers a special kind of “room service”For the international luxury hotel and gaming industry, Kuehne+ Nagel plans and implements turnkey transport, logistics andinstallation solutions for large-scale construction projects andefficient, comprehensive maintenance and supply concepts

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KUEHNE + NAGEL HOTEL LOGISTICS

• Logistics management in hotel and casino

new construction and renovation projects

• Transport, logistics and installation

solutions for furniture, fittings and equip-

ment (FF&E)

• Supply Chain Management, warehousing

and distribution of consumables for guest

rooms (OS&E)

• Roughly 250 specialists deployed worldwide

• Regional competence centres in Las Vegas

(for North and South America and the

Caribbean), Macao (Asia-Pacific), Koblenz

(West, Central and Eastern Europe) and

London (Northern Europe and Africa)


5F O C U S. . . . . . .

sumables for guest rooms, wellnessfacilities and other public areas oflarge hotels and casinos.

In the expansion of its activitiesKuehne + Nagel’s policy is primarilyone of organic growth. However ifattractive opportunities arise it alsomakes selective acquisitions that com-plement its existing activities. In2009, for instance, Kuehne + Nageltook over the Las Vegas-based specialservice provider Quality Transporta-tion Services Inc. This company, estab-lished as a freight agency in 1987, pro-vides special services for the hospitali-ty and gaming industry in North Amer-ica. Its service portfolio embraces over-land transport, warehousing and on-site installation; deliveries are madefrom two logistics centres in the imme-diate vicinity of the Las Vegas Strip.The acquisition has already allowedthe exploitation of attractive synergiesin the companies’ product and cus-tomer portfolios, and for Kuehne +Nagel it has closed a last-mile deliverygap in the North American and over-seas markets.www.kuehne-nagel.com/hotels

By express freight charter to the Kempinski in DohaThe German provider of top-class hos-pitality recently opened its first hotelin the Emirate of Qatar, the 62-storeyKempinski Residences and SuitesDoha. Kuehne + Nagel Hotel Logisticsspecialists were called upon at veryshort notice to organise the urgenttransport and customs clearance ofevery conceivable OS&E article (suchas pillows, towels, glasses, kitchenequipment etc.).

To accomplish this “mission impossi-ble” despite the customer’s ambitioustime schedule, Kuehne + Nagel consol-idated all goods delivered by the Euro-pean suppliers at its logistics centre inKoblenz. There the articles werechecked for the correct quantity andquality, relabelled, pre-sorted in accor-dance with their intended use in thehotel, and repacked. Kuehne + Nagelsaved further time by chartering afreight aircraft at short notice andspeedily making out the customs doc-uments so that the goods could beimported with a minimum of complica-tions. For safety’s sake a project man-ager accompanied them in the planeto Qatar. Thanks to the excellentpreparations by the colleagues inDoha, the MD-11 was unloaded inwhat was probably a record time ofonly six hours after its landing at 2a.m., and the two hundred palletscleared by customs in the space ofonly a day.

To save further time and the costs ofinterim storage, the freight was deliv-ered directly into the underground carpark of the new Kempinski. There, thepallets were handed over to Kuehne +Nagel staff who had been speciallyflown in from the competence centrein London. The customer was particu-

larly impressed by the subsequent Hot-Box Service, in which Kuehne + Nagelmanually groups together and portionsout the products for each guest room.This involved the filling and labelling ofmore than 1,000 boxes from which itwas an easy matter for the hotel staff toquickly stock the 370 luxury suites,restaurants and other public rooms. Ms. Emel Atikkan, manager of theKempinski Resort, was extremely im -pressed by the efficiency of the service:“Kuehne + Nagel have done an out-standing job, clearing our consignmentsthrough customs, delivering the itemsto the Residences, preparing the Hot-Boxes for the suites and leaving thestore in the basement in an orderly man-ner! They have bent over backwards toassist us in every way possible.”www.kempinski.com

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6 F O C U S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The Marina Bay Sands® Integrated Resortis an architecturally spectacular complexof buildings on a peninsula adjoiningSingapore. This “most expensive stand-alone integrated resort property everbuilt” is being developed by the LasVegas Sands Corporation, the globalleader in the operation of casinos andhotel installations. The building complexconsists of three 55-storey hotel towerswith more than 2,500 guest rooms. Thethree towers are bridged by a unique340 metre-long continuous roof terrace,the SandsSkyPark®. The facility alsoincludes a museum, shops and restau-rants, and a 120,000 sqm congress cen-tre with capacity for 45,000 delegates,as well as two theatres and a casino.

2,500 guest rooms delivered and installedin 21 weeksAt the beginning of the year Kuehne + Nagel tackled a particularly challenging hotel logistics project. Under an exclusive contract, the warehousing, delivery and installation of furniture and fixtures for what is currently one of the world’s largest hotel projects was completed in record time



Apart from the substantial cargo volume,a special challenge was presented by thenarrow time window prescribed by theplanners of this ambitious project for theon-time delivery and installation of thecomplete furnishings. Kuehne + Nagelbrought together some of its best hotellogistics experts from its teams in Ameri-ca, Europe and Asia to take over thewarehousing and critical last-mile deliv-ery for this historic hotel opening project.Between January and May the projectteam worked round the clock on a three-shift basis on six days per week. Workingtheir way up from the ground floor, theywere able to complete 17 rooms andsuites per day on average and hand themover to the operators. An important rolewas played by Kuehne + Nagel’s tailor-made IT solution, which resulted in better planning accuracy and reducedadministrative effort.

The winning of the contract for this largeproject is a special testimony to the con-fidence placed in Kuehne + Nagel by aworld market leader in the hotel and casi-no industry; its punctual and successfulexecution demonstrates the capabilitiesof the logistics provider in material flowmanagement for the opening of hotelsand in the provision of turnkey customer-specific solutions.www.marinabaysands.com

Extreme logistics at 3,300 metres above sea level

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No construction project is quite likeanother, a fact that was recentlydemonstrated in Peru, another coun-try where Kuehne + Nagel is experi-encing a growing demand for hotellogistics services. There, StarwoodHotels & Resorts, one of the world’slargest hospitality groups with a glob-al workforce of 145,000 and the oper-ator of some 940 hotels (includingsuch well-known names as Westin,Sheraton or St. Regis) recently openedtwo new facilities as part of its Star-wood Luxury Collection. On behalf of the hotel owners, and in close co-operation with a supplier company,Kuehne + Nagel’s competence centrein Las Vegas implemented two individ-ual plans for the transport andturnkey installation of the hotel fur-nishings.

After the global consolidation of thedeliveries from all suppliers, thegoods and furniture components fromvarious origins were transported toPeru by air and sea. There, Kuehne +Nagel completed the customs formali-ties and stored the freight in hallsthat had been specially rented tohouse the goods prior to their deliveryby road to the two new hotel facilities.The luxury resort in Paracas is a villaand bungalow development on a 20-hectare site on the Pacific coast, atwo-hour drive from Lima. As the areawas affected by the most recent earth-quake, transport posed a special chal-lenge. The second destination, theTambo del Inca Hotel, is close to theruined city of Machu Picchu inUrubamba at the heart of the Sacred

Valley of the Incas, and could bereached by truck from the warehousein Lima only by a three-day drive onroads which are always dangerous butparticularly so in the rainy season.

To ensure the smooth completion ofthe two projects, Kuehne + Nagel senttwo hotel logistics specialists from LasVegas to Peru for a period of 18weeks. They coordinated the deliveryof the goods to the construction sites,where they supervised the work ofinstalling the furnishings and fittingswhich was carried out by locally re -cruited teams of joiners and furniturepackers. The unpredictable weatherand the extreme altitude were onlytwo of the many challenges.

The customer was highly impressed bythe punctual handover of all fully fur-nished and equipped rooms in bothhotels. Chief Financial Officer FranciscoPerez-Egaña said: “We are extremelyhappy with our choice in nominatingKuehne + Nagel as our logisticsprovider. Their ability to manage theentire supply chain and offer a trueturnkey solution allowed us to openour properties efficiently and withinbudget.” The customer has nowentrusted Kuehne + Nagel with anoth-er project: In connection with the con-struction of the new Westin Hotel inLima, the logistics provider will supplyand install the furnishings and fit-tings for 300 rooms and suites inPeru’s tallest building in time for itsopening in October 2010. www.starwoodhotels.com/luxury

MARINA BAY SANDS® IN FIGURES

• Investment volume of more than 5 billion

dollars

• Construction team of 10,000 workers,

the largest ever deployed in Singapore

• Average completion rate: 1 hotel storey

every 4 days

• 12,400 sqm roof terrace 200 metres

above the ground

• World’s longest terrace swimming pool

with capacity of 1.4 million litres

• 8,000 sqm ballroom, the largest in

Southeast Asia

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ty transport logistics whose smoothoperation is a crucial factor for success.This includes the early involvement ofthe logistics provider in the planningprocess to clarify the detailed require-ments relating to transport and customsclearance, the rapid handling of goodson the trade fair site using modernorganising technologies and adequatepersonnel, the rapid removal of packingmaterial and its delivery back to thebooth after the exhibition, and the punc-tual clearing of the halls to make way forthe next exhibition.

Although the special department Fairs &Exhibitions Logistics is administrativelya part of the business unit Road & RailLogistics, it naturally also handles manysea- and airfreight shipments. With itsspecialised know-how in the trade fairand event business, together withKuehne + Nagel’s broad range of servic-es, it is able to offer the customer anattractive overall package. The compre-hensive service offering rests on threepillars.

First, Kuehne + Nagel operates as anaccredited forwarder at a number ofinternational trade fair locations – inGermany, for instance, at Cologne,Munich, Hanover, Nuremberg and Düs-seldorf. A second service package is tai-lored for the all-round support ofexhibitors over the whole transport

chain from the customer to the exhibi-tion site and back, including customsclearance in the case of fairs held inanother country. The German FederalMinistry of Economic Affairs and Tech-nology, for instance, has for many yearstrusted in the services of Kuehne +Nagel for German official participationsat some 40 fairs and exhibitions annual-ly all over the world. The third pillar isevents logistics for orchestra tours, guestperformances of opera companies, musi-cal tours and product presentations inthe form of roadshows or stationaryevents such as presentations of new carmodels for the press and dealers.

Kuehne + Nagel offers the trade faircompanies and organisers, with theirexhibitions which are progressively grow-ing into independent brands, high-quali-

Making the fair an event and the event a successKuehne + Nagel has been active in the international trade fair and events logistics business for more than forty years.Today, the Group has a strong presence at the booming exhibition centres of China as well as at the leading tradefairs of Central Europe or the USA

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9F O C U S. . . . . . .

The exhibitors themselves are already con-tacted by the Kuehne + Nagel specialistsin their home countries and informed indetail about the specific transport require-ments and customs regulations. Throughits own insurance broker Nacora, Kuehne+ Nagel offers the customer comprehen-sive exhibition insurance which coversintermediate storage during the transportoperation and the period when the goodsare present at the exhibition site itself. Inthe case of complex trade fair appear-ances such as national participations orlarge individual stands, the project man-agers of Kuehne + Nagel travel to theexhibition sites and are at the customers’disposal round the clock to assist in coor-dination and provide other support. Thesame contact person, who knows theneeds of the customer in every detail, isthus available throughout the duration ofthe exhibition.

In events logistics, finally, it is particular-ly important to closely study the cus-tomer’s list of requirements, to checktime schedules and their feasibility, toinspect event venues in advance, and torespond flexibly to changes in the trans-port plan. Musical instruments of orches-tras, for instance, which may be extreme-ly valuable, must be transported at con-trolled temperatures, maintaining a con-

tinuous chain of between 18 and 20degrees Celsius. Stage properties andcostumes of opera houses often have tobe packed and shipped immediatelyafter the performance, and in some cas-es flown to the place of the next guestperformance with special permits and infully chartered aircraft.

However different the detailed require-ments of an industrial fair or trade exhi-bition, a large project presentation or amusical tour, the logistics challenges aregenerally highly complex and precisecompliance with the planned timeschedules is vital. The late arrival of astand element, a damaged product mod-el or missing musical instruments couldquickly endanger the success of a majorevent and seriously damage the imageof the customer – and, of course, thelogistics provider. In this field of busi-ness it is therefore particularly impor-tant for the staff to be at the service ofthe customer at all times, and a plan Bmust always be prepared and ready athand in case of emergencies. Kuehne +Nagel’s specialists for trade fair andevents logistics have already demon-strated their extensive experience incountless projects and thus contributedto the excellent reputation the companyalso enjoys in this special field.

FAIRS & EXHIBITIONS LOGISTICS

• Roughly 120 specialists deployed worldwide

• Local teams of exhibition specialists in Bahrain, China, Czech Republic, Germany, Israel, Italy,

Japan, Mexico, Spain, Sweden, Switzerland, Taiwan, Turkey, UK, United Arab Emirates, USA

• Between 20,000 and 30,000 individual orders per year depending on the trade

fair calendar

• Highlights 2009: Bavarian State Opera (guest performance in Beijing), Bolshoi Theatre

(tour of USA), Lucerne Festival Orchestra (tour of China), Deutsche Oper Berlin (tour of

Japan), Prague Symphony Orchestra (tour of Japan), “Body Worlds” exhibition (North

America, Haifa, Singapore), Marlboro Events (Germany), BMW-World (official forwarder),

John Deere dealers presentation (Teneriffe) etc.

• Highlights 2010: Bauma Munich (official forwarder), World Expo 2010 Shanghai

(recommended logistics provider), Packexpo Chicago (official forwarder and customs

agent), BMW stand at the Geneva Automobile Salon etc.

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Bosch-Rexroth is an internationalleader in the development and pro-duction of drive and control systemsfor a broad range of industrial appli-cations, and employs more than35,000 people all over the world.Between February and November2010 the company is sending its newSales Truck on a promotion tour ofGermany, the UK, Ireland, Italy, Swe-

den, Switzerland and Austria. The pur-pose of the Control City on Tour is togive a live presentation of the latestcontrol technology for industrialautomation. Kuehne + Nagel is pro-viding the tractor unit in a publicity-effective get-up, as well as the driversfor the tour plan. The drivers must getthe truck ready for the show at eachnew location, a task which includesnot only the connection of the powersupply, extending the canopy andaccess steps and checking the hy -draulic and air conditioning systems,but also the start-up of the presentedproduct models and tools. The drivers,who are on standby for the durationof the presentation, are also responsi-ble for keeping the trucks impeccablyclean.

Criss-crossing Europe with the Bosch-Rexroth Sales Truck

On the road for Media Markt in Austria

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Media Markt has been present in theAustrian market for two decades. Tomark this jubilee, between May andOctober Europe’s biggest electronicsmarket chain is sending a completelyfurnished “Mediahouse”, equipped withevery conceivable electrical appliance,on a tour of the whole country. The pre-fabricated house is being erected eachweek at one of the 23 Media Marktlocations, and will be raffled to a luckyMedia Markt customer after the end ofthe tour. The tour is organised and man-

aged by the agency WWP Weirather-Wenzel & Partner. Kuehne + Nagel istransporting the building, which con-sists of eight modules, on four flatbedsemi-trailers. These are accompanied bya semi-trailer for the accessory parts, atruck loading crane and a 50-tonnetruck-mounted crane. The buildingmust be erected and dismantled withina very narrow time window to ensurethat the Mediahouse is ready on timefor its four-day opening to the public atthe next Media Markt.

“On tour” with Philip Morris International Philip Morris International has been a customer of Kuehne + Nagel formany years, and since 2008 it has also used the company’s services in the field of event logistics. In supportof the Marlboro Vibes concert tour, various logistics services are providedat roughly a hundred events every year. The customer has also entrustedKuehne + Nagel with transport opera-tions for roughly 15 open-air shows per year, including such well-knownevents as the pyrotechnic spectacleRhine in Flames or the large-scaleconcerts MeltFestival and Ruhr in Love.The whole of the Philip Morris standmaterial, including electronic equip-ment and printing and engravingmachines, is stored and maintained by Kuehne + Nagel.

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Among other trade fairs Kuehne + Nagelis the official forwarder for Bauma,which was first held more than 50 yearsago and opened its doors for the 29thtime in Munich in April. This triennialinternational trade fair for constructionmachinery, building material machines,construction vehicles and equipment isthe world’s biggest in terms of area. Thisyear, on a gigantic surface of 550,000sqm, 3,150 exhibitors presented them-selves to more than 415,000 trade visi-tors and interested members of the gen-eral public from almost all countries inthe world. In 2002 Bauma establishedan offshoot fair in China, which has nowestablished itself as the leading tradefair for construction machinery in Asiaand will next take place in Shanghai inNovember 2010.

Logistics tour de force for the world’s biggest trade fair

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At the Munich fair Kuehne + Nagel isresponsible, among other things, forthe physical handling and customs pro-cessing of the exhibits and provides theequipment needed for unloading andloading. In the critical periods immedi-ately before and after the fair, 65 fork-lifts and 30 truck-mounted cranes witha lifting capacity of up to 400 tonneswere in operation, as well as countlesstelelifters and platform hoists. A partic-ularly challenging task is to collect theempty packing material from theexhibitors, to store it during the fairand to return it as quickly as possibleafter the close of the event – at thisyear’s fair the volume of empty packag-ing amounted to no less than 10,000cubic metres.


The Group works on the basis of long-term contracts for several United Nationagencies. In addition, it is engaged inbusiness with selected major humanitar-ian organisations including the Interna-tional Red Cross and the Red Crescent,as well as a number of non-governmen-tal organisations and suppliers for thehumanitarian sector. Each year Kuehne+ Nagel handles several thousand indi-vidual orders, which are coordinated byits own competence centre for relieflogistics in Copenhagen and executed

through its global network. As in othersectors, in the relief logistics fieldKuehne + Nagel offers a wide range ofsolutions extending from internationaltransport by land, water and air to inter-mediate storage and country-specificdistribution concepts. The Internet-based information system KN Loginenables the shipments to be trackedand monitored by all staff members andpartners, in addition to which tailor-made reporting solutions are at the dis-posal of certain large customers.

Expecting the unfore-see able every dayWhen relief goods are urgently needed in disaster areas, fast, professional logistics can save human lives. This field of transport, where things rarely go according to the book,demands a great deal of experience and flexibility. Kuehne +Nagel has organised the supply of relief goods to people in need all over the world for twenty years

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It is mistaken to believe that relief logis-tics consists only of urgent disaster mis-sions in which emergency teams areflown to remote parts of the world tocoordinate and supervise the distribu-tion of emergency supplies loaded onchartered freight aircraft (see article onpage 14). More than nine tenths of thetransports effected by Kuehne + Nagelin this business segment are regularservices, mainly for the replenishmentof strategic stocks for the long-term aidprogrammes of the United Nations. Theremaining, mainly unforeseeable opera-tions demand the utmost speed ofresponse and are a true test of the logis-tics experts’ talent for improvisationbuilt upon many years of experience.For these emergency cases the appropriate organisation and personnelresources must be ready and the neces-sary transport capacity immediatelyavailable round the clock on 365 daysper year.

To maintain this infrastructure and keepit in a permanent state of readiness is acost-intensive task. Additional costsresult from the employment of subcon-tractors such as airlines, local for-warders or – depending on the area ofoperation – escorts for the transports.Although relief logistics is not a big

KUEHNE + NAGEL EMERGENCY &

RELIEF LOGISTICS

• A staff of 120 specialists, coordinated

by the competence centre in Copenhagen

• Roughly 15,000 orders per year

• Operations in 2009 in countries including

Afghanistan, Angola, Burundi, Cameroon,

the Central African Republic, Chad, China,

the Democratic Republic of Congo, Eritrea,

Ethiopia, Iraq, Kenya, Malawi, Mozambique,

Myanmar, Nigeria, Rwanda, Somalia,

Sudan, Tanzania, Zimbabwe

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F O C U S


13

money earner, Kuehne + Nagel feels anobligation to place its extensive know-how and efficient network at the serviceof humanitarian organisations. They aredependent on smoothly operating sup-ply chains and the experience of thelogistics professionals. The roles areclearly defined and assigned: Thehumanitarian organisations as cus-tomers provide the relief goods andKuehne + Nagel organises their effi-cient, reliable transport to any part ofthe world – to drought regions of Africajust as to flooded areas in Asia or to

war-ravaged countries such as Iraq andAfghanistan.

Humanitarian aid and business do notconflict, but in an ideal case comple-ment each other in such as to bring aidwith a maximum of speed and efficien-cy to those who need it. The longer aidorganisations and logistics providerswork successfully together, the moreknow-how they acquire from each otherfor the benefit of future operations.Kuehne + Nagel employs approximately120 people in its Emergency & Relief

Logistics business segment. These areexperienced logistics specialists whohave completed a full training in for-warding as well as being very flexibleand highly mobile. Most of them haveworked for ten years in this special fieldand organise efficient disaster manage-ment based on their sound knowledgeof logistics and their good internationalconnections. On this basis, Kuehne +Nagel has earned a very good reputa-tion and built up a strong position inthe market for relief logistics.www.kuehne-nagel.com/emergency

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Mosquito nets are an effective, low-priced

and above all durable means of protec-

tion against malaria – particularly if they

release an active substance which is

deadly for mosquitoes but harmless to

humans. Such a product has been devel-

oped by the chemical company BASF,

which supplies impregnated mosquito

nets to many international aid organisa-

tions and the health ministries of more

than 50 countries. The special feature of

this innovative product is that the BASF

researchers have incorporated the

insecticide into a polymer used to treat

the nets in such a way that it migrates

to the surface at a steady rate over a

number of years and remains effective

even after many washes.

In mid-2009, on behalf of Unicef,Kuehne + Nagel organised the trans-port of 5.5 million mosquito nets to theDemocratic Republic of Congo. Thetask was a complex one, not onlybecause of the large volume of freightbut also because the nets had to betransported from four staging areas bydifferent routes and modes of transportto more than a hundred distributioncentres in this vast country. 2 millionnets were transported in eight bargesvia the Congo river, and Kuehne +Nagel sent a further 900,000 in 34truckloads across the whole of Tanzaniato the port of Kigoma, where they werelikewise transhipped onto river barges.The remaining 2.6 million nets weretransported by road from Mombasa inKenya to three different areas in East-ern Congo. However, the most difficultroute was the one through Uganda toKisangani, where a transport infrastruc-ture is virtually non-existent. In opera-tions of this size, efficiently functioningcommunications between all partiesare crucial. In cooperation with thecompetence centre in Copenhagen, theKuehne + Nagel national companies inTanzania, Kenya and Uganda efficient-

ly handled the project within the pre-defined timeline to the complete satis-faction of Unicef.

In the battle against malaria. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F O C U S



The starting points of efficient disasterlogistics are the stocks of supplieswhich aid organisations position instrategic locations all over the worldin order to allow a more rapid responseto emergencies. UN organisations andnon-governmental organisations aresupported by emergency teams or spe-cialised departments of logistics pro -viders with expert knowledge for thetransport of medical supplies, watertreatment plants, food, clothing andtemporary housing.

Despite the progress that this coopera-tion has made over the past years, theproblem of duplicated or incorrect deliv-eries and delayed intervention in disas-ter areas still exists. Scientific analysesindicate that fast and efficient disaster

aid can be achieved only by improvedcoordination and a concentration ofactivities and capacities.

However, the shortage of food, medicalsupplies and water is for the most partnot a result of sudden catastrophicevents but a consequence of permanentstructural problems in the famine regionsof the world. Since 1995 the number ofpeople affected by hunger has risen tomore than a billion or 15 percent of theworld population. This alarming fact isdocumented by the World Hunger Index2009, which lists 20 African countriesamong the 30 with the highest levels ofhunger. The figures also show that emer-gency and development aid needs to bespecially focused on countries to thesouth of the Sahara. According to Unicef

Humanitarian logistics – more than emergency aidThe past 30 years have seen a sixfold increase in the annualnumber of natural disasters such as earthquakes, droughts,floods, landslides, volcanic eruptions and storms. Experts fore-cast that, driven by climate change, this trend will continue infuture. However, major challenges to humanitarian logisticsare presented not only by emergency aid to disaster areas but also by the supply of goods to people in areas of chronicfamine By Prof. Dr.-Ing. Dr. h.c. Helmut Baumgarten*

14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

figures, roughly three million childrendie each year as a result of malnutrition.Nearly a third of the world populationhas only inadequate access, or none atall, to vital medicines.

The chronic shortage of food, drinkingwater and medical aid in many parts ofthe world is accompanied by a trendthat is leading to hardship for a growingnumber of people in developing andemerging countries: Whereas major dis-asters attract the attention of the mediaand stimulate a high readiness todonate, it is increasingly difficult toraise funds for regions that are in per-manent need. Furthermore, readiness todonate has fallen by roughly a thirdsince the beginning of the global eco-nomic crisis. Another problem is thatmedical and food supplies too oftenpass their expiry dates or disappear ontheir way to those in need – either as aresult of inappropriate treatment duringtransport and storage, corruption, alack of proper information or quite sim-ply an inadequate infrastructure.

Logistic elements such as transportplanning, refrigerating chains, the secu-rity of goods and supply chains or infor-mation management are key factors forsuccessful development cooperation.Humanitarian logistics can and musttherefore utilise the experience of thecommercial sector, but at the same timefollow unconventional paths in order toadapt to special conditions and providethe best possible supply level with theavailable capacity. In this connection,human resources are a key factor in thesuccessful development of transportand logistics systems.

Percentage of malnourished persons in the national population (2007) and some of

the 850 natural disasters recorded in 2009. Sources: UNO World Food Programme, Munich

Reinsurance, Geo Risk Research, NatCatService

F O C U S

* The author is the founder of the Department

of Logistics at the Technical University of Berlin,

and is responsible for the research project

“Humanitarian Logistics”, which is sponsored

by the Kuehne Foundation.


15F O C U S. . . . . . .

Particularly in developing countries,however, logistics specialists with thenecessary know-how are in short supply.This means that it in those places it israrely possible to maintain a smoothlocal flow of goods and information.The training of logistics specialists indeveloping countries is therefore one ofthe main challenges that face humani-tarian logistics, and can make a decisivecontribution to the reduction of trans-port and distribution problems.

In addition to problems of disasterlogistics, a research team sponsored bythe Kuehne Foundation at the TechnicalUniversity of Berlin is now examiningsuitable logistics concepts for the coun-tries of the East African rift valley. Inthis project, the researchers are not only

seeking new ways to use the great lakesand existing but poorly maintained rail-ways and roads, but are also involvingAfrican training and further educationinstitutions in the joint development of

suitable logistics concepts. KN WorldMagazine will report in one of its com-ing issues on the experience and resultsof these field studies in Tanzania andMalawi.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A FOCUS OF RESEARCH SUPPORTED BY THE KUEHNE FOUNDATION

As part of its committed support for training, further education and research and development

in the field of logistics and transport, the Kuehne Foundation also addresses the theme of

Humanitarian Logistics. The Foundation is sponsoring a research project of the same name at

the Technical University of Berlin, and, as co-publisher with the Haupt-Verlag of the scientific

series “Logistik”, has already financed a number of publications on this subject such as Logistik

im Kontext internationaler Katastrophenhilfe by Philippe Tufinkgi or Humanitarian Logistics by

Alexander Blecken. The Kuehne Foundation also sponsored and organised the plenary session

“Humanitarian Logistics – Future Needs and Potential Solutions” at this year’s International

Disaster and Risk Conference IDRC, which took place for the third time at the end of May in

Davos. The Foundation plans to selectively expand its support for research and practical studies

in this important field.

Kuehne + Nagel was at the forefront ofthe international relief operations thatgot under way immediately after theearthquake disaster which hit Haiti inJanuary. Under a long-term agreementwith the European Commission the com-pany guarantees, among other things,that in emergencies a freight aircraftcan take off for the disaster area withinnot more than 24 hours after beingrequested. On the basis of this standbyservice Kuehne + Nagel made a light-ning response to the Haiti earthquake.Immediately after the first shock, achartered Boeing 747 with 100 tonnesof freight from the Swedish aid organi-sation MSB and the Norwegian Churchleft Stockholm-Arlanda airport for theDominican Republic.

From there, the goods – four-wheel drivevehicles including 200 litres of dieselfuel, water purification plants, tents,

clothes and many other items – contin-ued their journey by road to Port-au-Prince. To coordinate the loading of theair freighter and to make out all the nec-essary papers, Kuehne + Nagel sent spe-cialists at short notice from the compe-tence centre in Copenhagen to Stock-holm while two of their colleagues flewdirectly to Santo Domingo to preparefor the receipt of the relief goods andtheir prompt on-carriage by land. Sincethis first mission Kuehne + Nagel hastransported substantial quantities ofrelief goods to Haiti by sea and air. Inview of the fact that Haiti will remaindependent on international aid for along time to come, the company willmaintain its local representation atleast for the rest of the year.

In addition, in May Kuehne + Nagel sup-ported one of the many aid missions forthe devastated country by providingtransport services free of charge incooperation with the American logisticscompany UPS. With the aim of supply-ing roughly 10,000 Haitian farmerswith urgently needed seed (for cereals,cabbage, carrots, aubergines, melons,

onions, tomatoes and spinach) beforethe end of the planting season, theagrochemical and biotechnology corpo-ration Monsanto donated seed with avalue of more than 1 million US dollars.To ensure that this extremely welcomereconstruction aid reached its needyrecipients as quickly and efficiently aspossible, the two logistics providersjoined forces, with UPS handling air-freight deliveries and Kuehne + Nageltaking responsibility for sea and roadtransport. The seed was then sold atgreatly reduced prices through farmers’shops all over the country; the proceedsof the sales will be at the disposal of thefarmers’ associations for the purchaseof further essentials.

Rapid response after the Haitiearthquake


16

Special importance was attached to the sustainable, environment-friendlydesign and utilisation of the terminal.The “green logistics” concept is reflect-ed in the planting of the 24,000 sqmgreen area with roughly 12,000 treesand shrubs, the lighting and heatingsystems and the use of regenerativeenergies. Kuehne + Nagel has alsodemonstrated its environmental aware-ness by the construction of a photo-voltaic installation which is one of thelargest in Hamburg with an area ofnearly two thousand sqm.

The design of the handling and logisticshalls is in line with the latest safety andproductivity standards. A special fea-ture is the underfloor chain conveyorforklifting trucks in the cross-dockinghall, which substantially increases theefficiency of logistics and productiveactivities in road transport. Major syner-gies between the overland transportand contract logistics businesses resultfrom the enlarged storage areas and thejoint management of human resourcesand the hall and equipment capacities.

The first few months of operation showthat the consolidation of airfreight, roadtransport and contract logistics activi-ties under a single roof has alreadybrought a substantial improvement ininternal cooperation and the quality ofservice. The new logistics centre enablesKuehne + Nagel to provide the wholerange of services with even greater effi-ciency on a one-stop basis.

As a targeted marketing measure, cus-tomer events are held in Obergeorgs -werder at regular intervals to enableshippers to see the potentials and capa-bilities of the facility’s installation forthemselves. On these occasions Kuehne+ Nagel has been able to further

State-of-the-art new logistics hub for the Hamburg regionThe big new logistics terminal in Obergeorgswerder to thesoutheast of Hamburg, which Kuehne + Nagel opened inNovember, underlines the importance the company attaches tothis location as an element in its growth strategy for Europeanland transport. The multifunctional facility is equipped withthe latest technology and has a storage and handling areatotalling 44,000 sqm and nearly 9,000 sqm of office space.The results after the first few months of operation are highlysatisfactory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


I N S I D E

The building complex, comprising fivewarehouses and two office buildings ona twelve-hectare site directly by theHamburg-Süd motorway intersection,took roughly one year to complete. With166 light signal-controlled loadinggates and generously dimensioned vehi-cle docking areas together with state-of-the-art video surveillance of the wholesite, the terminal is designed in everyrespect for the fast and secure handlingof goods. The total investment volumefor this path-breaking facility amountedto roughly 80 million Swiss francs.

With the expansion of its infrastructure inthe Hamburg region, Kuehne + Nagel isresponding to the demand for cost-effec-tive, integrated logistics solutions. InObergeorgswerder the company has con-solidated its contract logistics and roadtransport activities, the handling ofseafreight imports and exports and salesadministration under a single roof, aswell as adding a further 25,000 sqm ofspace to its contract logistics facilities inHamburg. 475 Kuehne +Nagel employ-ees are now working in Obergeorgs -werder, 20 of them in newly created jobs.


sales promotion and distribution opera-tions. A further service offered at thislocation is the stuffing of export con-tainers, for which an attractive new con-tract has been concluded with a majorcustomer from the automotive supplysector.

In February, Kuehne + Nagel began thestart-up of a newly created distributionsolution for Central and Eastern Europefor another large customer in the con-tract logistics sector. As a result of fur-ther new customers wins and the expan-sion of existing business, the utilisationof the storage and handling capacity inObergeorgswerder has reached a verysatisfactory level. In overland transporttoo, the number of shipments hasshown a clear increase since the start-up of the facility and a good level ofcapacity utilisation has been attained.If one also takes into account the grati-fying level of business in the seafreight

import and export departments, it isclear that the facility in Obergeorgs -werder has on the whole developed verywell in the first six months of operationand that it will provide valuable supportfor Kuehne + Nagel’s moves towardsgrowth.

strengthen its good relations with exist-ing customers as well as establishingmany new business connections in virtu-ally every field. Furthermore, in accor-dance with the strategic objectivesincreased cross-selling has opened upfurther business potentials, particularlybetween road transport and contractlogistics.

The new facility also enables Kuehne +Nagel itself to provide forwarding serv-ices that it formerly had to subcontractto other companies for reasons of spaceor costs. This particularly applies to theunloading of consolidated containerscarrying imports destined for the hinter-land. These shipments can now be dis-tributed more quickly and at lower costvia the company’s own land transportnetwork. Kuehne + Nagel’s land trans-port and contract logistics businessunits are better able to participate intheir export customers’ many special

17. . . . . . .


This year, the 60-year-old Dutchmanwith a lively sense of humour, who hasbeen a member of the ManagementBoard of Kuehne + Nagel since 1999,has received three awards for his work.

In January the CFO Forum Switzerlandvoted van Kesteren the best ChiefFinancial Officer in the category ofcompanies listed in the SPI share index.This association of some 300 financialheads and persons closely linked withthe Swiss financial sector named him

Man of figures with a good heartAs Chief Financial Officer, Gerard van Kesteren has beenresponsible for the finances of the Kuehne + Nagel Group for more than ten years. This year he received a number ofhonours for his outstanding achievements. In his private lifehe is deeply committed to improving the future chances of children in developing countries and he has established hisown foundation to this end

“CFO of the Year”. Among the reasonsfor choosing van Kesteren, it cited hisprofound professional knowledge andthe contribution he had made to thesuccess of his company in a difficultenvironment. The laudation also praisedvan Kesteren for his open communica-tion which has gained him high esteemamong financial journalists.

This was also attested in April by theprofessional journal Institutional In -vestor, which awarded Kuehne + Nagel

the top place in its international rank-ing within the transport industry in thecategories of both “Best CFO” and “BestInvestor Relations”. This choice was theresult of a ballot among more thanthousand analysts from 146 financialinstitutions.

Sustainable development on a sound fi nancial basis, however, is the guidingprinciple to which Gerard van Kesterenis committed not only in his profession-al work. In his private social engage-

18. . . . . . .

Gerard van Kesteren visiting Malawi


Gerard van Kesteren visiting Africa, where his foundation supports a children care project in Malawi


I N S I D E 19. . . . . . .

“The Kuehne + Nagel Group has coped well in 2009…

Dr. Joerg Wolle: new member of

the Board of Directors

Front row (f.t.l.): Bernd Wrede (Vice Chairman), Klaus-Michael Kuehne (Chairman),

Karl Gernandt (Executive Vice Chairman). Back row: Hans Lerch, Dr. Wolfgang Peiner,

Dr. Georg Obermeier, Dr. Thomas Staehelin, Dr. Joachim Hausser, Juergen Fitschen


profound know-ledge of the Asiangrowth markets, which are also of greatimportance for our Group, Dr. Wolle willprovide us with valuable suggestionsand impulses for our own business model,” said Klaus-Michael Kuehne.

… and was early to take appropriate measures to strengthen its global mar-ket position and competitiveness,” saidthe Chairman of the Board of Directors Klaus-Michael Kuehne in his appraisalof the past business year at the compa-ny’s Annual General Meeting, whichwas held in May in Schindellegi andwas well attended as always. The Groupin creased its market share in all busi-ness units and achieved a solid overallresult.

There were clear majorities for all pro-posals of the Board of Directors. Inaddition to the re-election of the exist-ing members, Dr. Joerg Wolle, was elect-ed as a new member of the Board ofDirectors of Kuehne + Nagel Interna-tional AG. Dr. Wolle is CEO and Dele-gate of the Board of Directors of DKSH,the leading market expansion servicesgroup with a focus on Asia. “With his

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....ment, to which he devotes a large

part of his limited free time, his aimis also to achieve a long-term effect.In accordance with his convictionthat “In order to make the world abetter place, one must begin withthe children – for they are thefuture”, in 2007 he established thevan Kesteren Foundation with theaim of supporting projects in aid ofchildren in poor countries.

The foundation is currently involvedin three projects. In the African stateof Malawi it supports the work ofJacqueline Kouwenhoven, a Dutchcitizen who operates a hospitalbased on western, traditional andhomeopathic medicine in the northof the country together with a schoolin addition to providing micro loansfor local small businesses. In CentralAmerica support is given to the ini-tiative of Patricia Scarpatetti, a Swisswho runs a home for 35 street children in Honduras and attends totheir education. Finally, in China Ger-ard van Kesteren – together with hisprofessional colleagues Peter Gäh-wiler and Peter Messerli, the regionalfinancial heads of Kuehne + Nagel inAsia-Pacific and Southwest Europerespectively – finan ces a primaryschool as part of the Hope Project.

Before his retirement, the donorplans to have identified six projectswhich will receive annual supporttotalling around 250,000 Swissfrancs. In October 2010 van Kes -teren will visit a Dutch aid project inthe Brazilian city of Rio de Janeiro inorder to evaluate its potential as hispossible fourth commitment. “Forme it is a heartfelt concern to offerthese children real prospects for thefuture,” says the congenial financehead. “And I consider it a great priv-ilege to be able to support suchimportant initiatives.”


20


. . . . . . .

Kuehne + Nagel’s oil and gas expertisehelps energy organisations to managetheir logistics strategies and operationsacross functional areas including ordermanagement, transport, physical distri-bution and supply chain security. Specif-ic capabilities include key account man-agement with a dedicated customerservice department, comprehensive serv-ices relating to the installation and

operation of maritime offshore installa-tions, a specialised task force for thetransport of complete drilling and pro-duction rigs, and training and control-ling programmes to ensure the highestcompliance standards.

Parker Drilling, an American company,is a provider of premium drilling servic-es for the international energy industry

Global supply logistics for drilling rigsParker Drilling, a leader in high-performance contract drilling for oil and gas and a provider of project manage-ment solutions for the global energy industry, has entered into an agreement with Kuehne + Nagel to manage comprehensive logistics requirements for its international rig fleet

and at present has 28 drilling rigsdeployed on land and a further 15 off-shore. Founded in 1934, Parker has setnumerous “world records” for deep andextended-reach drilling and is an indus-try leader in safety performance.

Under the agreement, Kuehne + Nagel’sservices cover freight forwarding, exportpacking and most international trans-port-related processes. Kuehne + Nageloffers multi-modal (sea, air, road andrail) transport services as well as anexpress courier service for emergencylogistics needs. Additionally, Kuehne +Nagel supports Parker Drilling’s projectengineering and construction business.The signing of the contract was preced-ed by a twelve-month implementationphase during which Kuehne + Nagelworked closely with Parker Drilling toensure that implementation at each ofits locations was managed to the com-plete satisfaction of the customer andwith no interruption of the supplychain.


M A R K E T S & P R O D U C T S


21. . . . . . .

Founded in 1883, Concha Y Toro SA is Lat-in America’s leading producer of premiumbranded wine and one of the ten largestfirms in the industry. It owns nearly 9,000hectares of prime vineyards located allover Chile and Argentina and exports itswines, which include such well-knownnames as Don Melchor, Almaviva andCasillero del Diablo, to more than 130countries. Concha Y Toro attaches greatimportance to sustainable, environment-friendly processes in both production anddistribution.

Kuehne + Nagel has managed imports ofwine to the UK from Chile and Argentinaby seafreight on behalf of Concha Y Torofor ten years. In February the two compa-

nies signed a three-year contract logisticsagreement under the terms of which Con-cha Y Toro will now transfer all its UKdomestic warehousing and distribution toKN Drinks Logistics, Kuehne + Nagel’swholly-owned subsidiary in the UK. KN

Drinks Logistics’ Hams Hall facility willoffer storage for approximately one mil-lion cases of wine which will be deliveredannually to both on- and off-trade cus-tomers via the KN Drinks Logistics distri-bution network.

In March Kuehne + Nagel signed athree-year service agreement with theNorwegian Vectura AS. This is the lea-ding logistics company for wine, spiritsand other alcoholic beverages in Nor-way with a market share of nearly 50per cent. Under this agreement, Kuehne+ Nagel will manage Vectura’s ware-housing and distribution activities atits Trondheim site. In this facility, withan area of 8,000 square metres andcapacity for 3,700 active stock-keeping

units, currently eleven million units arehandled per annum. Kuehne + Nagelalso selects and manages the transportcarriers used to undertake all deliveriesfrom the Trondheim warehouse.

Under the terms of the agreement,Kuehne + Nagel is able to benefit fromadditional warehouse and office capa-city at Trondheim not currently utilisedby the Vectura operation. This idle spa-ce will be used to expand Kuehne +

Nagel’s network in Norway, offeringwarehousing, sea-, air- and road trans-port as well as contract logistics ser-vices to new and existing customers.After the closure of Vectura’s operati-ons in Trondheim, which is scheduledfor 2013, Kuehne + Nagel plans to takeover the whole facility.

Liquid logistics for the UK…

… and the Norwegian market. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Emergency logistics prevents production stops

Hella KGaA Hueck & Co., headquar-tered in Lippstadt, Westphalia, Germany,employs over 23,000 people at morethan 70 production plants all over theworld. As a globally operating supplierto the automobile industry, the compa-ny needs a highly developed, compre-hensive logistics plan. Frequent just-in-time deliveries of a range of parts which

extends from the smallest screws tocomplete sub-assemblies must be shippedto the production plants by variousroutes in order to ensure an unbrokenflow of supplies to the car manufactur-ers at all times.

For that reason Hella has relied formany years on the dependable air- andseafreight transport services of Kuehne+ Nagel. The logistics provider offersHella a range of tailor-made modelswith different transit times and servicelevels on its various transport routes,the most important of which are fromGermany to China, the USA and Mexicoand between China and the USA. If timeis short, Kuehne + Nagel organises on-board courier shipments for urgentlyneeded components, which are checked-in with an airline as passenger baggage

and securely brought to their destina-tion with the shortest possible transittimes.

The global economic crisis, which hasresulted in sometimes sudden shortagesof goods and allocation difficulties,calls for even faster reaction times inthe logistics chain. Hella relies onKuehne + Nagel’s team of experts,which can be reached day and night,and its globally standardised IT sys-tems. As a result of the high personalcommitment and motivation of all con-cerned – both at Kuehne + Nagel andHella – all emergency transports sincethe start of the crisis have withoutexception been carried out to the com-plete satisfaction of the customer andthe automobile makers it serves.www.hella.com

22

Iveco, the world’s largest manufacturerof commercial, industrial and special-application vehicles and buses, hasrenewed its service contract withKuehne + Nagel for a further threeyears. After nine years of successfulcooperation, Kuehne + Nagel is now Ive-co’s preferred logistics partner withresponsibility for delivering the wholeEuropen aftermarket. The sophisticatedlogistics solution offered by Kuehne +Nagel includes the management of thefive regional distribution centres in

Turin, Madrid, Trappes (France), Lange-nau (Germany) and Winsford (UK). Theindividual depots have space for up to160,000 stock-keeping units, and thetotal storage area under Kuehne +Nagel’s management is 300,000 sqm.

Another important element of this inte-grated logistics offering is the entire dis-tribution of stock via overnight ship-ments by Kuehne + Nagel’s Europe-wideautomotive distribution network, cover-ing regions such as Ireland, Scandi-

Iveco’s preferred logistics partner navia, Benelux and Portugal. Under thecontract, Kuehne + Nagel will introducea number of innovations such as RFIDand pick-by-voice technologies. Restruc-turing measures will also be implement-ed in order to create an even more effi-cient and responsive supply chain forIveco’s spare parts division on the basisof the continuous improvement cultureof both companies. The annual flow ofnine million order lines, ranging fromsmall components to entire engineblocks, generates a total of well over60,000 tonnes of outgoing cargo.www.iveco.com

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .M A R K E T S & P R O D U C T S


The last issue of KN World Magazinereported on the spare parts distributioncentre operated by Kuehne + Nagel forthe BMW dealer network in the Stuttgartregion. Since the beginning of 2010 thelogistics company has also been thepartner for this customer at its produc-tion site in Leipzig – in one of the world’smost modern automobile factories –where it has assumed responsibility forthe entire supply chain for the finalassembly of BMW automotive products.

At the site, which comprises 44,000 sqmof warehousing and handling space,Kuehne + Nagel manages a range oflogistics operations that includes receiv-ing, storage, sequencing, set-buildingand production line delivery. In addition,Kuehne + Nagel is responsible for thesupply and return of empty containersand for the execution of pre-assemblyoperations, and cooperates with theautomobile manufacturer in various sup-ply concepts, such as Kanban and super-market models. After a three-month

implementation phase during which adedicated team of automotive logisticsexperts from Kuehne + Nagel supportedBMW in process planning, value creationflow analyses and improvement initia-tives in close collaboration with the cus-tomer, operations got off to a smoothstart on January 1, 2010.

Kuehne + Nagel has worked for BMW atits distribution centre in Midrand inSouth Africa since the end of 2008. Fol-lowing a rigorous tender process,Kuehne + Nagel was awarded a three-year contract to manage the entirenational parts distribution centre, fromwhich spare parts and accessories aredistributed to the whole of South Africaas well as five neighbouring countries.The 16,500 sqm facility is owned byBMW and holds around 50,000 stock-keeping units.

As in its other locations, in MidrandKuehne + Nagel provides a wide rangeof contract logistics services which are

Expansion of automotive logistics in Japan, Germany and South Africa

23

As a result of the continuous expansion of its logistics services for BMW, Kuehne + Nagel is now acting for the German car maker in a dozen locations in China, Germany,Japan, Korea and South Africa

tailored to the specific needs of thisautomotive customer, with whom itcooperates closely in order to jointlybring about a continuous improvementin the complex supply chain processesand enhance cost efficiency.

Also at the end of last year, Kuehne +Nagel was entrusted by BMW with themanagement of the car maker’s distri-bution centre for the whole of theJapanese market. The facility in Tokyohas a storage area of more than 18,000sqm on three levels, and capacity formore than 50,000 stock-keeping units.The logistics services provided for thecustomer at this location include receiv-ing, inventory control, picking & pack-ing and the handling of dangerousgoods, together with value-added serv-ices such as key coding and key cutting.The facility is also equipped with thelatest technologies such as pick-by-voicesystems or the Kuehne + Nagel produc-tion system.

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A distribution centre with a showcase character

24

Louis Vuitton is one of the main brands of the LVMH Group, the world market leader in the luxury goods industry. In March the company awarded Kuehne + Nagel a contract for the management of its regional distributioncentre in Osaka, Japan. Based on the systems and processes customised in this facility, Kuehne + Nagel willlater be responsible for setting up warehouse operations for all of Louis Vuitton’s outsourced distribution centres worldwide

To implement this challenging plan,Kuehne + Nagel has leased a dedicatedlogistics facility conveniently located bet -ween the seaports of Kobe and Osaka. Topermit maximum flexibility and efficien-cy, Kuehne + Nagel provides a compre-hensive warehouse solution, covering lay-out design and material flow planning aswell as the installation of ultramodern

security measures and advanced informa-tion systems fully integrated with LouisVuitton’s worldwide operations.

Particular emphasis has been placed onthe fulfilment of the latest environmen-tal standards; the facility is among thefirst in Asia-Pacific that are accreditedwith an ISO 14001 certification.

At the premises with a handling andstorage capacity of 6,000 sqm, Kuehne+ Nagel’s services cover the inboundreceipt of goods by sea and air, labelscanning, quality and quantity checks,pick & pack operations, sales-readypreparation as well as reverse logisticsfor the entire range of Louis Vuittonleather goods and accessories. In addi-tion, Kuehne + Nagel will provide value-added services, such as pre-wrappingand care label tagging.

The sophisticated nature of Louis Vuit-ton’s supply chain requires a logisticsprovider to be capable of maintaining areliable balance between efficiency, flex-ibility and quality. Kuehne + Nagel’s tai-lor-made solution meets these require-ments in every respect. To ensure con-formity with the customer’s stringentsecurity and operational standards, thecompany has a competence team ofaround 20 experts in Amagasaki to pro-vide Louis Vuitton with round-the-clocksupport.




M A R K E T S & P R O D U C T S


Under a comprehensive contract, at thebeginning of this year the Swiss compa-ny appointed Kuehne + Nagel as itsexclusive logistics partner to manage itsnational distribution centre in Maculnear the Chilean capital Santiago anddistribute its products throughout thisSouth American country.

Roche is a leading research-based com-pany in the fields of health care, phar-maceuticals and diagnostics, and em -ploys roughly 80,000 people all overthe world. As the world’s biggest bio -tech undertaking, it helps to improvehuman health and quality of life withinnovative products and services for the

early recognition, diagnosis and treat-ment of diseases.

Under the agreement, Kuehne + Nagel’sresponsibility embraces warehousing anddistribution services for medicinal endproducts and raw materials, as well asfor the customer’s promotional samples.The services also cover the handling ofsensitive cargo such as temperature-con-trolled biotechnological products andpsychotropic medicines. Kuehne + Nagelsupports Roche in the optimisation ofthe distribution processes in Chile and isresponsible for deliveries to hospitals,clinics and pharmacies throughout thecountry.

25. . . . . . .

Founded in 1956, Ripley Corp is one ofthe biggest retail companies in Chile andPeru in terms of sales revenue and has 51stores in which it sells clothing, acces-sories and home products. Since MayKuehne + Nagel has handled globalorder management for this company. Thecontract includes freight managementand value-added consolidation servicesfrom the export regions Europe, MiddleEast, the Americas and Asia-Pacific.

Kuehne + Nagel’s tailor-made solutionintegrates Ripley’s suppliers across itsinternational supply chain and provides

web-based visibility and reporting,including IT interfaces to a number ofthird-party service providers. The compa-ny utilises its own award-winning KNLogin application, which enhances effi-ciencies by the use of a single platformand enables standardisation of theretailer’s logistics operations worldwide.

Kuehne + Nagel expects the successfulimplementation of this project to stimu-late further new business from the retailsector and the company will continue toinvest in order to become the referencelogistics partner in Chile for this impor-tant industry.

Chile: exclusive distributionsolution for Roche…

… and inbound supply chain management for Ripley. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Contract logistics for Fujifilm in Poland

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As the logistics partner of the Japanese manufacturer of high-tech goods, Kuehne +Nagel is consolidating the inventories ofFujifilm’s three warehouses in Poland, theCzech Republic and Slovakia in its logisticscentre in Chorzow

ern 10,000 sqm facility in Chorzow, which is fully equipped foradditional logistics services such as pick & pack and repackag-ing.

In addition to classic services like goods receipt, inventory man-agement and customs brokerage, Kuehne + Nagel also performsvalue-added services such as assembly and labelling on behalfof Fujifilm. A special focus is placed on high-value goods andhazardous substances, for which a dedicated cold room area hasbeen built. To ensure fast and dependable communication withthe customer’s IT systems, Kuehne + Nagel has created specialinterfaces to its global warehouse management system.www.fujifilm.com

Fujifilm operates in the core areas of imaging (digital cameras,print service, minilabs, photographic paper and films), informa-tion (graphic and medical systems and material for flat screens)and document management (copiers, office communicationand digital printing), and employs more than 70,000 people innearly 300 subsidiaries and affiliates all over the world.

In February 2010, Fujifilm chose Kuehne + Nagel as its con-tract logistics partner in Poland. Among the reasons it namedfor its decision were “their strong presence in Eastern Europe,their cost-effective operations and their IT strength”. Underthe new agreement, the customer’s three warehouses in differ-ent locations are being consolidated in Kuehne + Nagel’s mod-



Boehringer Ingelheim Pharma Ltd., one of the world’s leadingand most innovative pharmaceutical companies, has chosenKuehne + Nagel for the management of its temperature-controlled transport in five East European countries

In recent years Kuehne + Nagel hasspecifically invested in its systems, facil-ities and employees in order to guaran-tee high service and quality standardsfor the transport of temperature-sensi-tive products. In the spring of this year,as proof of the success of these efforts,the logistics company was chosen by itscustomer Boehringer Ingelheim as part-ner for its transport of goods to theCzech Republic, Poland, Hungary, Greeceand Croatia.

With 138 affiliates, the BoehringerIngelheim Group employs more than40,000 people all over the world. Withinvestments in research and develop-ment amounting to nearly a fifth of itsturnover, it is one of the most active

pharmaceutical companies in this field.As one of the leaders in its sector, to sup-port its continued efforts to expand inEastern Europe Boehringer Ingelheimneeded an experienced logistics providerwith know-how in the pharmaceuticalindustry as well as in the local markets.

The services Kuehne + Nagel is providingfor Boehringer Ingelheim include temper-ature-controlled road transport of ther-molabile medical products to the CzechRepublic, Poland, Hungary, Greece andCroatia. Kuehne + Nagel’s cool-chaintransport solution, which is adapted tothe sensitive products’ specific nature,meets all relevant industry-related regu-lations and the customer’s high qualityrequirements regarding handling, stor-

age and distribution. In order to providecomplete tracing of constant tempera-ture, Kuehne + Nagel offers a dedicatedcontrol and reporting system.

This important new cooperation endors-es Kuehne + Nagel’s strategy of expand-ing its investments in specialised prod-ucts and its growth efforts in market seg-ments such as pharma & healthcare andhigh-tech/high-value.www.boehringer-ingelheim.com

Temperature-controlled logistics for Eastern Europe


A full-sized “model railway”

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In February the Spanish subsidiary of AkzoNobel Decorative Coatings, the world’s biggest maker of paints and varnishes and an importantmanufacturer of special chemicals,signed a five-year contract withKuehne + Nagel. Under the terms ofthe contract, the logistics provider isresponsible for the management andwarehousing activities of the Akzo-Nobel distribution centre in Zaragoza.At this modern facility, which has a storage area of 16,000 sqm andcomplies with the latest hazardousmaterial regulations, a dedicatedteam of 45 Kuehne + Nagel special-ists is consolidating all logisticsactivities that formerly were managedat different locations in the peninsula.Kuehne + Nagel owes the award ofthis contract to the good track recordof the warehousing logistics activitiesit has been managing for AkzoNobel in Austria.

Paints and varnishes for theIberian peninsula

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .R O U N D T H E WO R L D

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In 2008 the government of GranCanaria decided to build a modernrailway which will connect the capital,Las Palmas, with the south of theisland when its first constructionphase is completed in 2015 and willlater provide a link with the north. Inconnection with a number of promo-tion events for the local population,last autumn Kuehne + Nagel trans-ported to the Canary island a 30metre-long model of the SiemensS103 AVE train consisting of a loco-motive and a carriage unit. The Span-

ish project transport team of Kuehne+ Nagel, which was responsible forthis by no means simple task, chose toship the train from Seville, Spain’slargest inland port. The trickiest partwas its transport by road on speciallow-loaders from the depot to theport. Thanks to the professional handling and efficient cooperationbetween all concerned, the modeltrain was punctually installed in theSan Telmo Park in Las Palmas, whereit met with the keen interest of manylocal people and tourists.


Valeo Service, a company specialised inthe automotive aftermarket, is a sub-sidiary of the Valeo Group, whose activi-ties are concentrated on the design, pro-duction and sale of components, integrat-ed systems and modules for cars andtrucks. Valeo ranks among the world’s topautomotive suppliers. The group has 121production plants and 61 R&D centres,and employs more than 50,000 people in27 countries worldwide.

The sophisticated road transport conceptrealised by Kuehne + Nagel for this cus-tomer substantially increases the efficien-cy of deliveries to Valeo’s national distri-bution platforms in France, the UK, Italy,

the Netherlands, Poland, Russia, Spainand Turkey. It involves the implementa-tion of 43 “milk runs” for the collection ofcomponents from the suppliers and theirmulti-stop consolidation before they arepunctually delivered to Valeo Service’sdistribution platforms as required.

The dense transport network, which cov-ers more than a hundred suppliers fromten countries and 283 point-to-point rela-tions, is managed from Kuehne + Nagel’scontrol centre in Orléans, France. With theLogistar Transport IT-System developedby Kuehne + Nagel, the logistics providercontinuously improves the efficiency ofthe individual milk runs and the network

Valeo Service selects Kuehne + Nagel as preferred partner for European inboundroad transportSince last autumn Kuehne + Nagel has been responsible forthe management and execution of a complex, tailor-maderoad transport concept for the shipment of components fromthe European suppliers to the national distribution platformsof this leading automotive supplier

as a whole. An e-booking web applicationallows all suppliers to directly enter theirtransport orders into the system.

Thanks to the tailor-made, robust and atthe same time highly flexible solution,despite a high level of variance in dailyshipment flows, Valeo Service now bene-fits from a regular service with enhancedconsolidation capacity, increased collec-tion frequency at each supplier site aswell as a guarantee of on-time delivery.www.valeoservice.com



30. . . . . . .

Hilti is a global market leader in thedevelopment, production and distribu-tion of high-quality products andmachines for such fields as drilling anddemolition, direct fastening, anchoring,fire protection and installation and meas -uring systems. The company employs20,000 people in 120 countries andsupplies its leading-edge products tothe construction industry all over theworld.

The cooperation between the Liechten-stein-based group and Kuehne + Nagelstarted in December 2007 with the con-struction of the new Hilti logistics centrein Nuremberg. This project, which wasplanned and implemented and is man-aged by the logistics specialists of StuteVerkehrs-GmbH, a wholly-owned sub-sidiary of the Kuehne + Nagel Group,laid the foundations for the realignmentof Hilti’s logistics processes in Europe.

Strategic partnership with HiltiThe Liechtenstein-based Hilti Group, one of the world’s leading manufacturers of tools and fastening systems, hasentered into a strategic partnership with Kuehne + Nagel for the planning, implementation and management of itsfuture logistics locations in Europe

The state-of-the-art distribution centre inNuremberg serves as a yardstick for newHilti locations in Europe and has con-vinced the customer to choose Kuehne +Nagel as its competent strategic partnerfor further logistics projects. A dedicatedcompetence team will support Hilti inupcoming and ongoing projects for thefurther optimisation and standardisa-tion of logistics processes.

This cooperation with a single partnerbrings a number of advantages for thecustomer: It enables Hilti to concentrateon its core competences while benefitingfrom Kuehne + Nagel’s extensive know-how, as well as allowing the customer toreduce its coordination and manage-ment efforts as Kuehne + Nagel offersone-stop-shopping when it comes tointegrated logistics solutions. Hilti seesfurther advantages in standardised con-trolling and reporting and a clear visual-isation of the supply chains. Thisenables it to continuously monitor alllocations and processes including therespective key performance indicators.The permanent benchmarking of alllocations, be they own-controlled orexternally managed, ensures full trans-parency in all external locations.www.hilti.com


R O U N D T H E WO R L D 31. . . . . . .


It is now more than sixteen years sinceKuehne + Nagel began working in var-ious countries for Magna Internation-al, the world’s biggest automotive sup-plier. Its subsidiary Magna Exteriors &Interiors, a leading supplier of exteriorvehicle appearance systems, has nowentrusted Kuehne + Nagel with theentire inbound logistics for its produc-tion site in Kaluga as well as parts ofits outbound transports.

Kuehne + Nagel coordinates andtransports shipments from all Euro-pean suppliers to a consolidation cen-tre in Chemnitz, Germany, from wherethe goods are delivered to the Magnaproduction site in Kaluga. In additionto warehouse management and partsconsolidation in line with the produc-tion process, Kuehne + Nagel’s servic-es also include export handling as wellas daily overland transport fromChemnitz to Kaluga.www.magna.com

This spring, Kuehne + Nagel also provedthe attractiveness of its integratedlogistics services specifically tailored forthe automotive industry in SoutheastAsia, where it concluded a new servicecontract with Continental Tyres (Thai-land) Co. Ltd. Under the agreement,Kuehne + Nagel will support Continen-tal Tyres (Thailand) Co. Ltd. with arange of warehousing and distributionlogistics services for its original equip-ment and aftermarket dealer businessin Thailand.

Continental was particularly impressedby Kuehne + Nagel’s flexibility and itsapplication of the latest IT systems inits industry-specific service offering. Thecomprehensive service package includesreceiving and unloading import contain-ers, checking of manufacturing date,storage, in- & out-handling, picking &packing, inventory management andnation-wide distribution to ContinentalTyres’ dealers and end users through-out the country. The operations arebeing implemented at Theparak, whereKuehne + Nagel has a modern logisticscentre.www.conti-online.com

Automotive: inbound logistics for Magna in Russia…

… and distributionfor ContinentalTyres in Thailand

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KEC International is a part of the RPGGroup, one of India’s largest industrial con-glomerates with about 60,000 employ-ees in more than 20 companies spanninga range of business sectors. An important

factor for the choice of Kuehne + Nagel asthe company’s Lead Logistics Provider(LLP) was its good track record in offeringlead logistics solutions for Saregama IndiaLtd., the entertainment unit of RPG Group.

A high-voltage lead logistics solutionSince last December, in four locations in India Kuehne +Nagel has provided comprehensive lead logistics services for KEC International Limited, one of the world leaders in the project business for the construction of power transmission lines

In order to support KEC InternationalLimited in focusing on its core compe-tence in the design, manufacture, sup-ply and construction of turnkey projectsfor power transmission lines and in the execution of railway electrification projects, under a three-year contractKuehne + Nagel is providing a compre-hensive range of services. These includeorder management, inbound and out-bound transport planning and execu-tion, lead logistics service provider pro-curement, freight bill audit services,network analysis, freight managementand documentation.

The specialists in Kuehne + Nagel’slead logistics competence centre in Del-hi ensure efficient implementation ofthe comprehensive solution tailored tothe individual business requirements ofthe customer. For the logistics provider,whose award-winning web-based moni-toring and reporting system KN Loginalso forms a part of the package, itscooperation with KEC International isfurther proof of its capabilities in themanagement of complex supply anddelivery chains in widely differingindustrial sectors. www.kecrpg.com


In addition to agricultural equipment,John Deere’s product range embracesconstruction and forestry machinery,communal technology and machines forlawn, estate and golf course care. Thecompany employs some 50,000 peoplein more than 100 production plants anddistribution organisations all over theworld, and sells its products in morethan 160 countries.

John Deere centralises spare parts distribution in ChinaIn May John Deere, one of the world’s leading manufacturersof farm equipment, awarded Kuehne + Nagel a contract forthe management of its national service parts distributioncentre in China

In the past, in China John Deere’s threefactories located in Tianjin, Jiamusi andNingbo, producing different types ofmachines, offered after-sales services tothe dealers separately. With the objec-tives of better serving its dealers andoptimising service parts management inChina, John Deere has centralised allafter-sales services in a national distribu-tion centre in Tianjin.

In the dedicated 5,500-sqm facility,Kuehne + Nagel is responsible for themanagement of around 10,000 stock-keeping units and 170,000 units ofJohn Deere’s products. Kuehne + Nagel’scomprehensive services include inboundtransportation from the three factoriesto the distribution centre, inventorymanagement, domestic distribution tothe manufacturer’s dealers in China aswell as a series of value-added servicessuch as inbound receiving, quality con-trol, labelling, pick & pack operationsand order processing.

The customer was impressed by Kuehne+ Nagel’s experience in the Chineselogistics market and the company’s highcustomer orientation and flexibility. Inview of the efficient organisation of thedistribution centre, John Deere plans touse it in future as a distribution centrefor other countries in the Asia-Pacificregion. www.deere.com

R O U N D T H E WO R L D 33. . . . . . .


34. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

In the winter semester 2010/11 the Kühne Logistics University (KLU) – Wissenschaftliche Hochschule für Logistikund Unternehmensführung – will begin its teaching acti-vities in the Hamburg HafenCity with the Master of Science programme “Global Logistics”. As from 2014, roughly 450 students will receive top-level training and further education at this private university which has excellent links with international partner institutions

Seven years ago, the public-interestKuehne Foundation established the Ham-burg School of Logistics, which was laterrenamed “Kuehne School”, at the Techni-cal University Hamburg-Harburg (TUHH).In connection with the establishment ofthe new institution in March 2010 theFoundation has now decided to detachthe school from its association with

Donor Klaus-Michael Kuehne and KLU President Dr. Wolfgang Peiner

“Anchors aweigh!” for the Kühne Logistics University in Hamburg

TUHH and to operate it as an independ-ent private university.

Founding President of the KLU is Dr.Wolfgang Peiner, a trained freight for-warder and accountant who for manyyears was Finance Senator of the Freeand Hanseatic City of Hamburg and is amember of the Board of Directors of

Kuehne + Nagel International AG. TheKuehne Foundation is currently examin-ing potential locations for a dedicatedbuilding for the University in the Hafen -City of Hamburg.

The next five years will see the KLU devel-op two international non-consecutiveMaster’s programmes, a Bachelor’s pro-gramme and a continuing education pro-gramme. The profile of the KLU will becompleted with a PhD fellowship pro-gramme as well as international and inter-disciplinary research. The central theme ofthe KLU is Business Management with aparticular focus on “Logistics” in its eco-nomic, technological and internationalaspects. It will thus serve as an exemplaryeducational institution for qualified man-agement and leadership in complex cir-cumstances.

“In addition to excellent specialisedknow-how, executives today need a first-rate knowledge of management,” saidthe Foundation’s sole donor Klaus-Michael Kuehne. “By the establishmentof the KLU, the Kuehne Foundation wantsto increase the attractiveness of globallogistics as an academic subject and as a field of research, and also to helpstrengthen the standing of the academicstronghold of Hamburg against interna-tional competition.”

P E O P L E & N E W S


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Top-ranking trainees

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Proud management with its “Best Azubis” (f.t.l): Karl Gernandt (Executive Vice

Chairman), Andreas Kowalski (place 3), Hans-Georg Brinkmann (Managing Director

Germany), Mike Scheffler (place 1), Lothar Harings (Chief Human Resources Officer)

Once again Kuehne + Nagel has gainedthe top position in the latest Best Azu-bi contest, the biggest test of knowl-edge for Germany’s logistics traineeswhich is held each year by the industrymagazine Verkehrsrundschau. After Ste-fanie Kettenhold in 2009, this year thefirst place among more than 1600 con-testants was won by Mike Scheffler, atrainee forwarding and logistics man-ager from the Kuehne + Nagel office inHanover. But not only his performanceis an impressive testimony to the con-

tinued success of the company’s stafftraining programme. With AndreasKowalski (from Bremen, place 3), Ro -land Sixt (Straubing, 4), Kerstin Irmer(Bremen, 5), Max Munzert (Lichtenfels,9), Michael Kahl (Bremen, 9), Freder-icke Strauss (Hamburg, 9), RolandGoedde (Arnsberg, 14), Martin Migge(Dortmund, 16), Mireya Raasch (Bre-men, 16) and Annika Warns (Bremen,18), Kuehne + Nagel and its subsidiaryStute Verkehrs-GmbH captured no lessthan eleven of the first twenty places.

P E O P L E & N E W S

KLU President Dr. Wolfgang Peiner added: “A broad knowledge of logistics providesfuture managers with a virtually unri-valled all-round preparation for tacklingglobal challenges. In this connection the Kühne Logistics University, with itsunswervingly international orientation,places a special emphasis on issues ofqualified and sustainable corporate man-agement.”

Teaching at KLU will begin on 27 Sep-tember 2010 with the start of the Mas-ter’s programme “Global Logistics”. Thisis designed for persons from all over theworld who have successfully completedbachelor degree courses, wish to deepentheir knowledge of logistics and supplychain management and see the complexfield of logistics as a preparation formanagerial tasks in all areas of com-merce and industry. In addition to asemester abroad at one of the partneruniversities in China, India or the USA,the programme also includes a three-month period of work experience. Thissummer will also see the start of the twoSummer Schools for managerial stafffrom industry, trade and the service sec-tor. In 2014, when all the programmeswill have been launched, roughly 450students will be registered at the KLU inthe Hamburg HafenCity.www.the-klu.org

Picture: Fotofrizz; Source: HafenCity Hamburg GmbH


www.kuehne-nagel.com


Integrated service solutions for demanding customer industries€¦ · LOREM IPSUM 1 Kühne + Nagel...

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Transcript of Integrated service solutions for demanding customer industries€¦ · LOREM IPSUM 1 Kühne + Nagel...