Integrated Service Delivery - Process Flowchart Page 2
Transcript of Integrated Service Delivery - Process Flowchart Page 2
Agency'sscreening staff
listens in aholistic mannerfor consumer
needs andassesses
eligibility for allneeded
services.
1.0 Initial ConsumerContact & Screening **
Consumer info. is given tohome based services
program coordinator forenrollment
Consumer info. is given tomental health program
coordinator for enrollment
Consumer info. is given tofamily center or Parenting
class coordinator forscheduling
2.0 Initiation of ProgramEnrollment
Consumer info. is given toout-of-home care programcoordinator for enrollment
Programcoordinators talk
prior to schedulingassessments to see
if it is appropriateand possible tocoordinate the
scheduling.
3.0 Scheduling ofAssessments **
Mental HealthAssessment,Intake &
Planning
Home based ServicesAssessment, Intake &
Planning
*4.0 ProgramAssessment & Intake
Out-of-home careAssessment, Intake
& planning
"Professional" staffproviding services tofamily, meet prior to
service plandevelopment to
coordinate effortsand schedule family
plan confirmationmeeting.
5.0 Staffing **
Integrated Service Delivery - Process Flowchart
Note: ** Represents a significant change from the current way of delivering services. Detailed process description will need to be developed.
Family profile includes service needs in the following areas:Mental Health ServicesHome based services
Out-of-home care ServicesFamily Center/Parenting classes
Providefamily
supportcenter
services.
Consumercompletes
serviceevaluation
Consumerparticipation and
service evaluationsare filed for later
reporting.
If appropriate,consumer
information isadded to agency
mailing list. Ifconsumer is
involved in multipleprograms, staff join
the planningprocess.
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Note: * Program Consent for services are gathered at this point.
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Agency staff, withfamily or consumer,prioritize service plangoals. Identify a leadAgency provider whowill be responsiblefor coordinating the
service plan anddeveloping a staffing
schedule. Serviceplan review dates are
defined.
6.0 Confirmation ofFamily Service Plan **
Agency staff provideservices to consumer/family
& tracks:consumer or family
receiving services, serviceprovided, service modality,
location of service, progressnotes, incident reporting,and other measurements
(for outcomes goalattainment and progress.)
7.0 Service delivery andTracking
Note: ** Represents a significant change from the current way of delivering services. Detailed process description will need to be developed.
8.0 Review progresstoward meeting
service plan goals
Agency Staffingto review
progress towardsmeeting goals
If plan needs to berevised, meet with
family to reviseplan.
Reviseservice
plan.
Formal family "case closure"happens after all serviceshave ended. Services can
end at different time andfamily will be "closed" out of
this program or servicearea.
9.0 Case Closure
Program managers(coordinators) collect
appropriate informationfrom direct providers
and send it to accting orto meet other reporting
requirements.
8.5 Collecting ofService Data
Accounting dept.bills for services
rendered
9.5 ClientAccounting
Integrated Service Delivery Model (Cont.)
Family profile includes service needs in the following areas:Mental Health ServicesHome based services
Out-of-home Care ServicesFamily Resource Center/Parenting Services
Agency programs runprogram specific
reports, Agency tracksIntegrated services
outcomes anddevelops agency wide
reports.
**10.0 Reporting
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