Integrated SAP Implementation Background CIDCO followed a need-based computerisation approach for day-to-day operation based on the requirements of individual departments/sections. These non-integrated and partially in-house developed stand-alone systems were not meeting business requirements and leading to operational roadblocks. Lack of integration, non-availability of up-to-date data and absence of proper MIS was strongly felt. CIDCO had implemented SAP in 2003, however only vendor payments and marketing receipts were being done through the application. Further the hardware has also become outdated. As a result CIDCO decided to implement SAP in all departments holistically. Location The application will be hosted at tier III data centre in Navi Mumbai with DR site in Bangalore. Scale City Cost Rs. 98 Crores Date of Commencement July 2015 Date of Completion December 2016 Detailed Scope The SAP ERP solution requirements at CIDCO are broadly classified under two categories:

The core operations are covered under FICO (Finance & Controlling), SD (sales & Distribution), MM (Material Management), PS (Project Systems) and RE (Real Estate) module. These modules are already implemented in CIDCO except RE module. Since it is envisaged to bring all key departments under the SAP umbrella, the following additional modules are proposed to be taken • Treasury Management: For monitoring of revenue collection &

disbursement, investment & funding activities of the organisation

• Business Object reporting: For Reporting, analysis and interpretation of business data for optimising process for MIS report

• Citizen services: e-payment for citizen service, managing public oriented services quickly and cost effectively

• Payroll management: All HR activities including salary & other benefits to employee

• Net weaver technology: Gateway to integrate third party software and web access of SAP application

Modules to be implemented in the scope of project are • Financial Accounting (FICO) • Human Capital Management (HCM) • Project System (PS) • Materials Management (M) • Real Estate (RE) • Customer Relation Management (CRM) • Document Management System (DMS) • Business Intelligence (BI) • Mail & Communication Server (Microsoft Exchange) Progress

• Core Operations Presently the ‘As is Business Documentation’ is underway. • Support Functions

Benefits • Quicker information retrieval SAP is an integrated software application bundled with best • Decision and planning support on dashboard practices for business process. It can map all the business • Foundation for adopting best business practices activity with required customisation in CIDCO operations. • Online sales and stock feedback • History of market performance Benefits to Customer • Real time transactions • Eliminates non-value-added activities • Improved efficiency in customer service • Streamlines business processes • Accurate billing, feedback information and online payment • Real time monitoring of expenditure & receipt • Organisational visibility to the customer • Single integrated system handling multi function • Reduction in file movement across the functions • Centralised administration and support • Single window contact to the customer with CIDCO for the • Flexibility for future requirements

status of dues • Easy to use report development tools • Helps revenue enhancement, cost reduction • Reduces service-request response time Benefits to employees

Benefits to the Management • Better time management • Online tracking of personal records • Centralised data base • Quick MIS reports increase operational efficiency