Integrated Operations Centre

Founded 1946Founded 1946

62 wide-body aircraft62 wide-body aircraft

48 destinations in 28 48 destinations in 28 countries/territoriescountries/territories

Fleet SizeFleet Size

Current Fleet Size: 62Current Fleet Size: 62 19 - B747-40019 - B747-400

11 - A340-30011 - A340-300

3 - A340-2003 - A340-200

12 - A330-30012 - A330-300

4 - B777-2004 - B777-200

7 - B777-3007 - B777-300

4 - B747-200F4 - B747-200F

2 - B747-400F2 - B747-400F

New AircraftNew Aircraft

On firm order: 11On firm order: 11 1 777-2001 777-200

3 744F3 744F

7 A330-3007 A330-300

On leased: 1On leased: 1 1 A340-3001 A340-300

Delivery by 09/2001Delivery by 09/2001

Mean fleet Age - 5.3 Mean fleet Age - 5.3 yearsyears

Welcome to Cathay City ….home to 3000 staffWelcome to Cathay City ….home to 3000 staff

Cathay Pacific CityCathay Pacific City

Minutes away from HKIAMinutes away from HKIA

Construction started - June 1996Construction started - June 1996

First staff to relocate - June 1998First staff to relocate - June 1998

Last staff to relocate - June 1999Last staff to relocate - June 1999

Total investment - HK$4.9 billionTotal investment - HK$4.9 billion

Three office towers - 3,000+ staffThree office towers - 3,000+ staff

Dakota ClubDakota Club

Headland HotelHeadland Hotel

Flight Training CentreFlight Training Centre

Airline Stores BuildingAirline Stores Building

FootbridgeFootbridge

Cathay Pacific CityCathay Pacific City

Awarded the 1999 Hong Kong Eco-Business Grand AwardAwarded the 1999 Hong Kong Eco-Business Grand Award

Computerized Building ManagementComputerized Building Management

Natural light maximizationNatural light maximization

Waste managementWaste management

Reduction of water usageReduction of water usage

Electronic communicationElectronic communication

Cathay Pacific CityCathay Pacific City

AuditoriumAuditorium

The StreetThe Street

Galley (food court)Galley (food court)

Crew LoungeCrew Lounge

Aircraft MockupAircraft Mockup

Training and Development CentreTraining and Development Centre

Other FacilitiesOther Facilities

Located on the 8th Floor

South Tower

Integrated Operations CentreIntegrated Operations Centre

Staff Training & Development

Integrated Operations CentreIntegrated Operations Centre

To provide staff with the technical & To provide staff with the technical & behavioural skills needed to exercise the full behavioural skills needed to exercise the full responsibilities of their postsresponsibilities of their posts

To provide Cathay Pacific with professionally To provide Cathay Pacific with professionally qualified operations centre personnel who can qualified operations centre personnel who can work effectively in ad hoc teamswork effectively in ad hoc teams

To develop the capabilities of the individuals To develop the capabilities of the individuals within the IOC to enable them to realise their within the IOC to enable them to realise their career potential within Cathay Pacificcareer potential within Cathay Pacific

Training ObjectivesTraining Objectives

Historical reliance on On-The-Job training Historical reliance on On-The-Job training (OJT)(OJT)

OJT good for familiar situations but not novel OJT good for familiar situations but not novel onesones

Poor Theoretical foundationPoor Theoretical foundation

Theory allows for reasoning from first Theory allows for reasoning from first principlesprinciples

Current StatusCurrent Status

Three Main componentsThree Main components

Coursework on TheoryCoursework on Theory

Experiential programme to enhance Experiential programme to enhance exposure to operational environmentexposure to operational environment

OJT in use of tools & resourcesOJT in use of tools & resources

Training StrategyTraining Strategy

Coursework Programme Coursework Programme available in-houseavailable in-houseFOP Technical Training Centre

Learning & Development Group

Training & Development Centre

IOC

Experiential Programme Experiential Programme available in-houseavailable in-houseLOFT programme at FOP Simulator Training

CX Station visits & Familiarisation trips

On-The-Job Programme On-The-Job Programme available in-houseavailable in-house

Training ResourcesTraining Resources

Meteorology

Flight Planning & Navigation

CAD, AOC & ANO(OT) Regulations

Aircraft Performance

Aerodrome FacilitiesICAO Annex 14

Crewing Requirements & FDP Limitations

Airframes & Flight Controls

Engines

Hydraulic & Pneumatic System

Electrical System

MEL OperationalRestrictions

Flight DeckAwareness & R/T Protocol

SecurityICAO Annex 17

NOTAMS

CX Port Information

Dangerous GoodsHandling

Cargo Handling

Aircraft Weight & Balance

Airline Planning, Route & Yield Management

Ticketing & Reservations

Public Relations & Information Management

Ramp Handling

Catering

Flight Operations Company Policy

CX Marketing & Sales

E & AProcedures

On-The-JobAIROPS, VHF, SATCOM,

SITA

Communication Skills

Interpersonal Skills

AnalyticalSkills

Supervisory & Management Skills

Team Based Skills

Quality &Continuous Improvement

Human Factors

IOC Coursework Program

Job Knowledge

TechnicalCorporate

Airports Flight Operations

General Knowledge

Thank YouThank You