Integrate Salesforce.com with Oracle Integration Cloud · FUSION ERP CLOUD E-BUSINESS SUITE FUSION...
Transcript of Integrate Salesforce.com with Oracle Integration Cloud · FUSION ERP CLOUD E-BUSINESS SUITE FUSION...
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IntegrateSalesforce.comandWorkdaywithOracleIntegrationCloud
Confidential– OracleInternal/Restricted/HighlyRestricted
RaviSankaranSeniorDirector,Engineering
YogeshSontakkeDirector,ProductManagement
Presentedwith
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OUR SPEAKERSTODAY
Shalindra SinghPrincipleEnterpriseArchitectBristlecone
RamAnantharamanTechnicalManagerStitchFix
ManiShankarChoudharyTechnicalManagerDAZSystemsInc.
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AGENDA
1OracleIntegrationCloudConnectivity
2Demo
WDAY-SFDC
3TheStitchFixStory
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SafeHarborStatementThefollowingisintendedtooutlineourgeneralproductdirection.Itisintendedforinformationpurposesonly,andmaynotbeincorporatedintoanycontract.Itisnotacommitmenttodeliveranymaterial,code,orfunctionality,andshouldnotberelieduponinmakingpurchasingdecisions.Thedevelopment,release,andtimingofanyfeaturesorfunctionalitydescribedforOracle’sproductsremainsatthesolediscretionofOracle.
Confidential– OracleInternal/Restricted/HighlyRestricted 5
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ConnectivityChallengesToday
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AGROWING NETWORK OF SAAS&ON-PREMISES APPLICATIONS
MoreChoice
MoreFlexibility
SimplerUserExperiences
HYPER-COMPLEX
CONNECTIVITY!
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SAASGETTING SIMPLER,SAASINTEGRATION…….NOTSO MUCH!
>100APIsand
InterfacesjustinOracleFusionERP
Cloud
>1000BusinessObjectsinanyERPinthemarkettoday
>20BatchProcessesinasingleHCMModule
>250pageslongWSDLsforSalesforce.com
>40SOAPWebServicesinWorkday,eachwithit’sownWSDL
>100BusinessEventsExposedbyCRM
Apps
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HundredsofApplications,MultipleIntegrationInterfaces
NETSUITE
FUSIONERPCLOUD
E-BUSINESSSUITE
FUSIONHCMCLOUD
FUSIONERPCLOUD
WORKDAY
SALESCLOUD
SALESFORCE
….andmanyApplicationshaveallfouroftheabove!
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…AndWeHaven’tEvenMentionedSecurityYet!EveryAppBringsitOwnSecurityRequirementsforConnectivity
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OracleIntegrationCloudConnectivity
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ENTER ORACLE INTEGRATIONCLOUD
INTEGRATE AUTOMATE VISUALIZEANALYZE
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ENTER ORACLE INTEGRATIONCLOUD
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OracleIntegrationCloud
NETSUITEFUSIONERPCLOUD JDEDWARDSE-BUSINESSSUITE SAP
ERPINTEGRATION
• SIMPLIFY REAL-LIFE INTEGRATION USECASES E.G.OPPORTUNITY TO ORDER,
PROCUREMENT ETC
• REST,SOAP&EVENTS BASED ERPINTERFACES SUPPORTED
• AUTOMATE COMPLEX FILE-BASED BATCHIMPORTS (E.G.FBDIIN FUSION ERP
CLOUD)
• SCHEDULED INTEGRATIONS• CLOUD AND ON-PREM
• <ADD SCM,FINANCIALS,PROJECTS,FOMLOGO>
PEOPLESOFT UTILTIESCLOUD LOGISTICSCLOUD SAPARIBA SAPCONCUR
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OracleIntegrationCloud
TALEOEEFUSIONHCMCLOUD
SAPSUCCESSFACTORSPEOPLESOFT WORKDAY
HCMINTEGRATION
§ NewEmployeeOnboarding
§ Integratewith3rd partyBenefitsProviderssuchashealthinsuranceproviders
§ ExtractemployeedatamonthlyfromHCMCloudforpayroll
§ VarietyofinterfacessuchasSOAP,REST,FilesandATOMfeedssupported
§ <AddTaleo EEandBE>
EnterpriseEdition
TALEOBE
Business Edition
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OracleIntegrationCloud
COMMERCECLOUDSALESCLOUD RIGHTNOWCPQCLOUD ELOQUA
CUSTOMEREXPERIENCE (CX)INTEGRATION
RESPONSYS FIELDSERVICECLOUD NETSUITE SIEBEL SALESFORCE.COM
- VAST PORTFOLIO OF CXADAPTERS
- PRE-BUILT INTEGRATIONS ONTHE MARKETPLACE
- ORACLE AND NON-ORACLE CXAPPS
- REST,SOAP,FILES ANDEVENTS-BASED CONNECTIVITY
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SIEBELE-BUSINESSSUITE SAPJDEDWARDS
MICROSOFTSQLSERVER
ON-PREMISE INTEGRATION
ORACLEDATABASE MYSQLDATABASE
- ON-PREM CONNECTIVITYFROM YOUR CLOUD APPS
- SECURE ON-PREMCONNECTIVITY AGENT
- NO NEED TO OPEN FIREWALLPORTS
- MANAGE YOUR AGENTS FROMTHE ICSCONSOLEOracleIntegrationCloud
On-PremiseConnectivityAgent
IBMDB2
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RESTSOAP JMSAQ
FTP
SOCIAL &PRODUCTIVITYAPPS INTEGRATION
MESSAGINGCLOUD FILE
- POST TO YOUR CORPORATESOCIAL ACCOUNTS FROMYOUR ENTERPRISE APPS
- NEW JOB REQUIREMENT INHCMAPPS,POST IN REAL
TIME TO LINKEDIN
- NATIVE ADAPTERS TOCONNECT THROUGH RESTAND
SOAPAPISOracleIntegration
Cloud
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OracleIntegrationCloud
RESTSOAP JMSAQ
FTP
UNLIMITEDCONNECTIVITYWITH TECH ADAPTERS
MESSAGINGCLOUD FILE
- OPEN UP UNLIMITEDCONNECTIVITY WITH TECH
ADAPTERS
- TALK TO HOMEGROWN ORNICHE APPS
- BATCH INTEGRATION WITH FILEAND FTPTECH ADAPTERS
- SAME USER INTERFACE AS APPADAPTERS
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LET’S ZOOM INTO…
IntegratingWorkdaytoSalesforce.comwithOracleICS
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AboutBristlecone
GlobalPresence
Founded in1998tohelpbusinessesmaximisethestrategicvalueoftheirsupplychainsleveragingenterprisesoftware
100+
Accelerators&Solutions IndustrySpecialization
BristleconeHeadquarterSanJose,CA95113,USA
Partof
$19BillionMahindraGroup
PartofMahindraGroupUSA,UK,UAE,Canada,Switzerland, Germany,India,Malaysia,Singapore,Australia
•Hi-Tech&Semiconductor•Consumer Products&Retail•Chemicals&Pharmaceutical•AutomotiveManufacturing•DiscreteProcessManufacturing
2000+
LargestPoolofSupplyChain&ProcurementProfessionals
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WORKDAY INTEGRATION– KEY CHALLENGES
• MultipleWSDLs(39+)• DynamicfetchingofWSDLs
• CustomDomainWSDLs
• WSDLparsingcomplexity
• Security(Authentication,Certificatesetc.)
• FetchingDataoutfromWorkday
• DynamicDiscoveryofnewReports/EIBintegrations
• VisibilityofAllServicesandOperations
• FutureProof• RobustErrorHospital
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ORACLE INTEGRATION CLOUD - WORKDAY ADAPTER
• Support forbothInbound andOutbound
• SupportmultiplewaystoextractrecordsfromWorkday
• EnhancedSecurity
• AbstractedIntegrationComplexity
• FlexibleandScalabletocatereverchangingWorkday
> FasterTimetoProduction> EaseofUse> LesserTCO> Peaceofmind> FutureProof
AdapterFeatures
AdapterBenefits
AdapterGlimpse
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SALESFORCE.COM INTEGRATION– KEY CHALLENGES
§ Salesforcetoolsprovide filebasedintegration
§ PolymorphicWSDL
§ ComplexWSDL
§ PoorDiscoveryCapabilities– ComponentizedObjects
§ ComplexityinDataMapping
§ NoSessionManagement
§ NeedtosendSessionIDforeachcalltoSalesforce.com
§ Multiple logincalls
§ SecurityRisks
§ NoGovernance
§ Difficult tokeepupwithSalesforcereleases
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ORACLE INTEGRATION CLOUD– SALESFORCE.COMADAPTER
• Simplified DiscoveryandMetadataIntrospection
• IntelligentSessionManagement• SeamlessIntegrationwithSFDC
EnterpriseWSDL• Support forStandardandCustom
Objects• SecureandConsistentCredential
Management• Support forSOQL/SOSL• Simplified DataMapping• Support forSalesforce.comHeaders• Support forBulkAPI• BackwardCompatibility
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DEMO – WDAY-SFDC
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CreatePosition
PreHire Process HireandcreateAccount
DemoScenario– EmployeeOnBoarding
WorkdayAdapter
Salesforceadapter
CreateContact Create User
UserNotification
Workday OracleIntegrationCloud Salesforce
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CreatePosition
PreHire Process HireandcreateAccount
DemoScenario– EmployeeOnBoarding
WorkdayAdapter
Salesforceadapter
Callsalesforce
LaunchEIB Monitor Download
StageActivity
CreateContact Create User
UserNotificationMapper
Workday OracleIntegrationCloud Salesforce
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Pre– BuiltIntegrations/Accelerators
ICS
ü Quote/Opportunity toOrder
ü OrdertoCash
ü HiretoRetire
ü ProcuretoPay
BusinessProcesses
ü Compaigns toLeads
ü CasetoIncident
ü ExpensetoPay
ü ProductQualificationSupplier
ü MasterDataSync
ü EDIDataSync
Applications• Oracle EBS• Eloqua• Service Cloud• Oracle Sales Cloud• Oracle Primavera
• Salesforce.com• Workday• Service Now• Intacct
• SAP• SAP CRM• SAP Ariba• SAP Successfactors• SAP Concur
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STITCH FIX – AREALWORLD CASE STUDY
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Integration Cloud Services (ICS)Oracle Fusion Cloud -Workday Integration
Ram Anantharaman Technical Support Manager, Stitch Fix, Inc.
Mani Shankar ChoudharyTechnical Manager, DAZ Systems, Inc.
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Agenda
• Stich Fix ?• Stitch Fix Integrations• Oracle Fusion Cloud – Workday• Key Benefits• Looking Forward
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Stitch Fix
Ø Founded in 2011 by Katrina Lake
Ø Personal Style Services company for men and women all over US
Ø Styling done based on Customer’s Style Preferences + Computer Algorithm + Personal Stylist
Ø Fastest Growing Company
Ø ~ 5500 Employees including ~ 3300 Part Time Stylists
Ø Head Quartered in San Francisco and warehouses across US (S.SanFrancisco(CA),Indianapolis(IN),Dallas(TX),Phoenix(AZ),Betheleham(PA))
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Stitch Fix Integrations
Actual Vs Budget Data from GL (Outbound) Payroll Journals to GL (Inbound)
Employee Expenses (Inbound)
Employee / Supervisor Data (Inbound)
Supplier Payments & Responses (Out/Inbound)
Integration Details• File Based Data Import (FBDI) via SFTP Servers• HCM Data Loader(HDL) File Format for Workday
Integration• Integration Events Notified via emails• Error Handling is manual • Integrations scheduled Daily/Monthly/On-Demand
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Oracle Fusion Cloud – Workday
Business Events Integrated
• Hire New Employee• Employee Data Changes• Supervisor Changes• Job Role Changes• Terminations• Rescinding an Employment/Assignment
Challenges
• Not Real Time Integrations • Monitoring Integrations• Auditing Data & Reconciliation• Error Handling
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Key Benefits
Documents Counts per Quarter
Comments
Employees (Add/Remove) 1200 + Employees per Quarter
Includes Part Time Stylists
Employee Data Changes 4000 – 6000 data changes per Quarter
Changes to Employee Data
Purchase Requisitions 200 Requisitions Mostly the IT Purchases and Services
Payable Invoices 30,000 Invoices Including Catalog & Non-Catalog Purchases
Journal Approvals 150 Manual Journals Not Sub-Ledger Journals as they are Auto Approved
Better Integration results in Error Free Approvals
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Looking Forward
• Final Stages of Testing the ICS Integration for Anaplan, Workday & Citi Bank• Use Integration Cloud Services for all the Integrations @ Stitch Fix• Real Time Data Synchronization• Better Data Quality Auditing• Error Handling
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20+ #1 450+Implementations
10+KeyIndustries
NationalPresence
OracleCloudCertified
Go-ToPartner
400+Consultants
DAZSystemsInc.AtAGlance
Years
ImplementingOracle
Applications
IndustryBestPractices
WorldClassSupport
&ManagedServices
Multi-PillarOracleERPDeployments
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WorkdayIntegration– StitchFixUseCase
PublishtoSFTP
Transform
Extract
CustomcodeFor
WebserviceCalls
Validate
SFTPPull
Jobs, Employees Via
SFTP
Oracle Cloud SFTPServer
Pull Files From SFTP to JCS
HCMDataLoaderWebservice
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WorkdayIntegration– StitchFixUseCase• Initially a JCS based architecture was used for Workday Integration.• Jobs and Employees – both worker and supervisor data is extracted from Workday using Enterprise
Integration Builder and published to Oracle’s SFTP cloud server• Java Cloud Service downloads data from Oracle’s SFTP, does basic validation of the files.• The Java program then calls SOAP web service to upload data to ERP Universal Content Management • It then calls HCM Data Loader service to load employees in to ERP cloud.• HCM Data Loader Data Set Summary provides the load status
Employee Hierarchy Integrated from Workday1. Worker (References , Action performed on worker data)2. Person name data ( First Name, Last Name)3. Person Legislative Data (Legislative code, Sex)4. Work Relationship Data (Employer name, notified termination date)5. Work Terms Data (Period Of Service, Primary Work Terms flag)6. Work Assignment Data (Job, Business Unit, Location Code, Default
Expense Account etc)7. Person User Information (User Name, Email Address etc)
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WorkdayIntegration– StitchFixUseCase
PublishtoSFTP
Transform
Extract
Jobs, Employees Via
SFTP
Oracle Cloud SFTPServer
Pull Files From SFTP to JCS
HCMDataLoaderWebservice
AdapterBased
WebserviceCalls
Validate
SFTPPull
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WorkdayIntegration– StitchFixUseCase• Jobs and Employees data is extracted from Workday using EIB and delivered to SFTP within Oracle• Integration Cloud Service downloads data from Workday’s SFTP, does basic mapping • A very simple orchestration in Integration cloud service then calls SOAP web service to upload data to ERP
Universal Content Management • The orchestration then calls HCM Data Loader service to load employees in to ERP cloud.• This orchestration is currently at use in Stitch Fix.
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WorkdayIntegrationusingICS- StepsStep 1: Create FTP connection with the following two steps
a) Configure Connectivity
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WorkdayIntegrationusingICS- Steps
b) Configure Security and then test the connection.
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WorkdayIntegrationusingICS- StepsStep 2: Create SOAP connection to load the file to UCM using generic cloud soap web service
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WorkdayIntegrationusingICS- StepsStep 3:Create soap connection to Cloud HCM Data Loader soap web service, which will trigger Import and Load Data
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WorkdayIntegrationusingICS- StepsStep 4:Create Simple Orchestration and perform Mappings for UCM upload
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WorkdayIntegrationusingICS- StepsStep 5: Using HCM soap service adapter connection call ImportAndLoadData method, which uploads the data to Oracle cloud and triggers required process to load the file data into Oracle cloud tables.
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WorkdayIntegrationusingICS- StepsFinalScheduledOrchestration
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WorkdayIntegration– usingAdapter
• Workday adapter in Oracle Integration Cloud Service is used to extract the employees and jobs. • Integration Cloud Service then does basic transformation to generate HDL file.• A very simple orchestration in Integration cloud service then calls SOAP web service to upload HDL file to
ERP Universal Content Management • The orchestration then calls HCM Data Loader service to load employees in to ERP cloud.• This orchestration will be live shortly at Stitch Fix.
HCMDataLoaderWebservice
AdapterBased
WebserviceCalls
Validate
AdapterRead
WorkDay Adapter
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ORA
CLECLOUD
INTEGR
ATION
CONN
ECTIVITY
SERVICENOW MSCALENDAR MAILCHIMP LINKEDIN GOOGLECALENDAR GMAIL SIEBEL ORACLEDATABASE TRELLO
DOCUSIGN TWITTER SUCCESSFACTORS EVENTBRITE EVERNOTE FACEBOOK EBS MSSQLSERVER AQ
ORACLEUTILITIES REST FIELDSERVICE NETSUITE SALESFORCE SURVEYMONKEY JMS JDE
ELOQUA MESSAGING SALESCLOUD MYSQL DB2 FTP SAPR/3 SOAP CONCUR
COMMERCECLOUD CPQCLOUD RightNow ERPCLOUD RESPONSYS TWILIO ADOBEESIGN MSCONTACTS ARIBA
WORKDAY
![Page 53: Integrate Salesforce.com with Oracle Integration Cloud · FUSION ERP CLOUD E-BUSINESS SUITE FUSION HCM ... to Salesforce.com with Oracle ICS. ... Integration Cloud Services (ICS)](https://reader031.fdocuments.in/reader031/viewer/2022013101/5b5a7f797f8b9a2d458bba9e/html5/thumbnails/53.jpg)
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INTEGRATE YOUR ERPAND HCMWITH ORACLE INTEGRATION CLOUD –TOMORROW 12:00NOON |MOSCONE WEST - ROOM 3005
HANDS-ON LAB WITH ORACLE INTEGRATION CLOUD – TOMORROW 11:30AM|HILTON SAN FRANCISCO UNION SQUARE (LOBBY LEVEL)- PLAZA ROOM B
SIMPLIFYING INTEGRATION IN THE CLOUD:NEW AND EASY WAYS TO CONNECTAPPS – TOMORROW 1:00PM |MOSCONE WEST - ROOM 3005
UNMISSABLESESSIONSTOMORROW
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AdditionalSlides
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#3VALIDATES CONNECTIVITY
Copyright©2017, Oracleand/oritsaffiliates.Allrightsreserved. 56
TOP 10BENEFITS OF ICSADAPTERS
#4SIMPLIFIES DISCOVERY OF SERVICES &BOS
#6INVOKES APP OR GETS TRIGGERED BY EVENTS
#7AUTOMATES MULTI-STEP INTEGRATIONS
#9CENTRALIZES CONNECTIVITY#5ENCAPSULATES APP INTERFACES COMPLEXITY
#2MANAGES AUTHENTICATION &SESSIONS
#8MAINTAINS COMPATIBILITYTHROUGHAPP UPGRADES
#10ALLOWS BUILDING YOUR OWN ADAPTERS
#1UNDERSTANDS TARGET APPLICATION
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ENTERPRISE CONNECTIVITY IN ORACLE INTEGRATION CLOUD
NETSUITEFUSIONERPCLOUD JDEDWARDSE-BUSINESSSUITE SAP
PEOPLESOFT UTILTIESCLOUD LOGISTICSCLOUD SAPARIBA SAPCONCUR
ERPCo
nnectivity
TALEOEEFUSIONHCMCLOUD
SAPSUCCESSFACTORSPEOPLESOFT WORKDAY
EnterpriseEdition
TALEOBE
Business Edition
HCMC
onnectivity
CXConnectivity
COMMERCECLOUDSALESCLOUD RIGHTNOWCPQCLOUD ELOQUA
RESPONSYS FIELDSERVICECLOUD NETSUITE SIEBEL SALESFORCE.COM On-Prem
Connectivity
SIEBELE-BUSINESSSUITE SAPJDEDWARDS
MICROSOFTSQLSERVERORACLEDATABASE MYSQLDB IBMDB2
TechnologyConnectivity
REST
SOAP
JMS
AQ
FTP
MESSAGINGCLOUD
FILE
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PrebuiltIntegrationsGetThem,GetGoing!
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PRE-BUILT RECIPES,BY APPLICATION EXPERTS – ON ORACLE CLOUD MARKETPLACEGET THEM,GET GOING!
• OracleCommerceCloud• OracleCPQCloud• OracleE-BusinessSuite• OracleEngagementCloud• OracleFieldServiceCloud• OracleLogisticsCloud• OracleMarketingCloud• OracleOrderManagementCloud• OracleSalesCloud• OracleServiceCloud• OracleSupplyChainManagementCloud
• Salesforce.com• ServiceNow• SAP• SAPAriba• SAPConcur• SAPSuccessFactors
PrebuiltIntegrationsAvailableontheOracleCloudMarketplacefor:
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ConnectionPage
xxxx
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ServiceOptionPage
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ServiceandOperationsPage|HumanResource
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ServiceandOperationsPage|Recruiting
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ServiceandOperationsPage|Payroll
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OperationType
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ReportingServicePage
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EIBServicePage