Integrate Agile DevOps with ITIL
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Integrate Agile DevOps with ITIL Developing software applications can be a very time and resource intensive endeavor. With the acceleration of business cycles over the past few years, including a dramatic 2020 due to COVID, the pressure on DevOps teams to deliver faster has reached a point where speed of delivery runs the risk of hurting quality and dependability. When facing dire choices, we tend to pick the least painful ones -- in this case taking a bigger chance on potential defects or limitations to get speed. But the need for speed can lower satisfaction in the value delivered. Trimming features and capabilities is not the way to wow your stakeholders. What’s an organization to do? Can you dependably deliver value-rich applications and services, while delivering quickly? You can by embracing The Continuous Pipeline and Value Service Management. The Continuous Pipeline The continuous pipeline looks to automate the “mechanical” steps in the end-to-end development process with tools and Artificial Intelligence. Automating the promotion of a component from one stage to the next means less work for the development team and faster execution. Less work on the mechanical steps and more automation lessens the magnitude of each “release”, opening the door to smaller, more frequent changes – hence, the “Continuous Pipeline” -- which in turn accelerates business responsiveness by shortening the time-to-market of new needs and features. The Service Value System ITIL (IT Library) is the most prevalent framework to manage Technology. ITIL 4 was released in February 2019 and more modules are expected as we close 2020. A huge change with ITIL 4 was the introduction of Service Value Chain, which strives to enable the co-creation of value between Business and Technology. While the Software Development process remains easy to align with ITIL 4, the Value Chain is a brand-new concept which alters the focus of IT Service Management. This new ITIL concept intends to promote higher velocity of IT, under the premise that value is not realized until work product is transitioned to business and operations. In other words, the effort has to benefit the business. As a result, Customer Experience becomes core to the final value of a component, mandating that the whole organization aligns to enable improved user experience. DevOps Orchestration Plan Design Build Test Release Deploy Operate Monitor Loop back into EPIC / Backlog catalog
Transcript of Integrate Agile DevOps with ITIL
Integrate Agile DevOps with ITIL
Developing software applications can be a very time and resource intensive endeavor. With the acceleration of business cycles over the past few years, including a dramatic 2020 due to COVID, the pressure on DevOps teams to deliver faster has reached a point where speed of delivery runs the risk of hurting quality and dependability. When facing dire choices, we tend to pick the least painful ones -- in this case taking a bigger chance on potential defects or limitations to get speed. But the need for speed can lower satisfaction in the value delivered. Trimming features and capabilities is not the way to wow your stakeholders. What’s an organization to do?
Can you dependably deliver value-rich applications and services, while delivering quickly? You can by embracing The Continuous Pipeline and Value Service Management.
The Continuous Pipeline
The continuous pipeline looks to automate the “mechanical” steps in the end-to-end development process with tools and Artificial Intelligence. Automating the promotion of a component from one stage to the next means less work for the development team and faster execution. Less work on the mechanical steps and more automation lessens the magnitude of each “release”, opening the door to smaller, more frequent changes – hence, the “Continuous Pipeline” -- which in turn accelerates business responsiveness by shortening the time-to-market of new needs and features.
The Service Value System
ITIL (IT Library) is the most prevalent framework to manage Technology. ITIL 4 was released in February 2019 and more modules are expected as we close 2020. A huge change with ITIL 4 was the introduction of Service Value Chain, which strives to enable the co-creation of value between Business and Technology. While the Software Development process remains easy to align with ITIL 4, the Value Chain is a brand-new concept which alters the focus of IT Service Management. This new ITIL concept intends to promote higher velocity of IT, under the premise that value is not realized until work product is transitioned to business and operations. In other words, the effort has to benefit the business. As a result, Customer Experience becomes core to the final value of a component, mandating that the whole organization aligns to enable improved user experience.
DevOps Orchestration
Plan Design Build Test Release Deploy Operate Monitor
Loop back into EPIC / Backlog catalog
Integrate Agile DevOps with ITIL
To tie together the 360-degree view of a future use case, the associated value of a new project should be reflected in its Charter or its EPIC. From there, Use Cases, features and Cx requirements created, should reflect all mandates, including the value creation aspects of a product or service.
Eventually the product or service will go into final UAT and Integration testing, when the final component will be checked against the original EPIC or charter. Instead of having Development and Operations bumping heads on deploying changes and the associated protocols, the continuous process should generate deliveries of high and predictable quality, as the entire organization aligns from the start.
The ITIL Service Value Chain looks like the following:
If done right, the entire organization should be satisfied with the delivery of products and services as the business aligns on value from the start and sees the value continuously realized in delivery. With a combination of high velocity of IT and consistently high value of work product, an organization should soon find itself capable of rapid changes or sophisticated responses to market conditions.
Integrating Agile DevOps and ITIL 4 into your organization can deliver consistent value and foster a new era of IT as a business enabler, the Holy Grail of Technology Management. For more details on the Co-Creation of Value, please check the 2019 Axelos White Paper by Mark Smalley on this topic: ITIL® 4 and Fast Value Co-Creation.
Integrate Agile DevOps with ITIL
