Insurance ServicesMaking an impact beyond direct cost.

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With over three decades of experience in imaging, data capture and related services, our experience is unequaled among service providers.

Our Industry ExpertiseWe help insurance and insurance-related businesses reduce costs by providing multiple services through a single, flexible outsourcing partner. Our digital mailroom and document management services simplify your most complex information processing tasks, cutting cycle time down from weeks to hours and providing greater accuracy and security.

Benefiting from our insurance industry expertise, scale, technology and innovations, you can devote your time and resources to accelerating your growth strategies. The results: improved access to data, tighter regulatory compliance, greater operational efficiencies, reduced administrative costs, and better margins.

Segments We Serve• Annuities• Disability• Life • Personal Lines• Property and Casualty• Specialty Lines• Workers’ Compensation

Our ValueOur insurance solutions position our clients to exceed their current business objectives and meet the challenges of the future. We provide thought leadership and innovative best practices, gleaned from what we know works effectively across our global operations. This enables us to uncover cost savings and deliver continuous opportunities for improvement. But we don’t do it alone. We believe each client relationship is a partnership. So we work together with our clients as partners, leveraging one another’s strengths to be successful.

Our Services• Mailroom• Document Imaging • Document Management• Data Capture (OCR, ADR)• Indexing• Data Cleansing• Pre-Processing• Mobile Document Capture• Exception Processing• Return Mail• Outbound Fulfillment• Print and Mail

Our Differentiators• Flexible support solutions• Global footprint• World-class technology• Superior quality management• Transition process expertise• Dynamic online reporting• Security and confidentiality best

practices• Innovative staffing and compensation

Our Credentials• 40+ years supporting Insurance and

Financial Services • $21 billion in annual revenue• 140,000 employees• 160 countries• World’s Most Admired Companies -

Fortune

Transaction Processing

Our Qualifications•Morethanthreedecadesofexperienceinimaginganddatacapture

•Handleover500millioninsuranceindustryclaimsperyear

• Processanaverageof2.5millionimagesperdayforourinsuranceclients

• Processoversevenmillionpiecesofmaildaily

•Deliver2.5billioncustomercommunicationsannually

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With customer satisfaction a key part of success, businesses turn to Xerox for support.

Customer Care Is Our BusinessOutsourcing your customer service shouldn’t mean giving up your brand values or sacrificing customer satisfaction to achieve lower costs. At Xerox, our tailored customer service experience solutions are designed to give your customers an excellent experience that rings true to your brand while keeping your costs in check.

How are we different? We start by building a top-notch customer service team by hiring true fans of your brand and training them in an environment culturally aligned with your company. By the time our agents hit the floor, they’re transformed and ready to deliver a quality experience to your customers.

Convenience is the name of the game, and that means you need to be everywhere your customers expect you to be. Whether that’s the phone, email, chat, self-service on the web or social media, our customer care solutions are truly multichannel. We can deliver consistently excellent services across all the touchpoints your company chooses to support, and we can deliver those services in English, Spanish, French, German, or any one of the other 30 languages supported in our global contact centers.

Customer Care Recognition• Leader in the Gartner Magic Quadrant

for Contact Center BPO, Worldwide• Leader and Star Performer in Everest

Group’s Contact Center Outsourcing (CCO) Service Provider Landscape with PEAK Matrix Assessment

Our Customer Care Services• Inbound Customer Care (provider,

policyholder)• Roadside Services• Communication and Marketing Services

(multichannel)• Customer Relationship Management• Multilingual Translation• Outbound Sales, Verification and

Research

Our Customer Care Differentiators• Accent neutralization and

culturalization• Integrated multichannel solutions• Strategic business unit model• Flexible support alternatives• Global footprint• Achievement based compensation• Superior quality management• Transition process expertise

Customer Care Services

Our Customer Care Qualifications•Unmatchedonshore,offshoreandnear-shoresitedeploymentexperience

• 160CustomerCarecentersglobally

• 2.5millioninteractionsperday• 54,000contactcenterprofessionals

• 30languagessupported• 24/7service

©2014XeroxCorporation.Allrightsreserved.Xerox®andXeroxandDesign®aretrademarksofXeroxCorporationintheUnitedStatesand/orothercountries.BR9633

Learn more at www.xerox.com.

Let us help you simplify how work gets done and increase the lifetime value of your customers. The rewards of a well-defined, well-executed outsourcing program are clear. Productivity rises, cost structures fall, and information begins to be used in ways that can transform your organization. To help take you there requires a proven partner—a partner with the experience to define, implement and deliver measurable results each and every day.

It all starts with an assessment from our Insurance Services group. We’ll work with you to identify your challenges and pinpoint where we can help you the most. Please contact me today to arrange for your assessment.

A business process assessment is the first step to transforming your business.