Insurance Review MBR
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Transcript of Insurance Review MBR
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Telesales Review -
date
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Target Vs Ach July10 & Aug10
Topline (APE mn)
Plan
=
Actual
=
Productivity / WS (APE)
Topline (NOP) = =
Ach %
=
1=
F..
Capacity =%
Productivity / WS (NOP)
ATS
= =
= =
=%
=%
=- = =
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Target Vs Ach July10 & Aug10
Topline (APE mn)
P lan
=
Actual
=
Productivity / WS(APE)
Topline (NOP) = [
..
Capacity = =
Productivity / WS(NOP)
ATS
= =
= =
= =
P lan
=
Actual
=
=
MoM
=%
-=%
= =
= =
= =
=%
=
= =-
April10 May10
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Data Flow Ideal data funnel
10% NDNC Drops =1170
Per Telecaller 50 data pts/Day=1300 / Month
45% Contacts =527
25% Presentation= 132
Telecalling Fulfillment
10%Leads= 13
75% Verification = 10
50% Pickup = 5
95% Logins= 5
90% Issu= 4
= ATS
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Data Funnel July10 & Aug10Apr'10 May'10
No O f Telecallers 29.0 25.0
P resentation / Contacts 7% 10%P resentations / WS 92.6 127.3
Leads / P resentations 5% 3%Leads / WS 4.29 4.42
Verified % 53% 46%Verification / WS 2.28 2.05
P ick Up % 42% 73%P ickup /WS 0.95 1.49
Login % 100% 100%Login / WS
0.95 1.49Issua nce % 71% 81%Issua nce /WS 0.68 1.21
Aver age Tkt Size 28,630 35,240Average P roductivity 19,476 42,492
5 ..
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Product Mix July10 & Aug10
8
1
A ur
l t A ur P i o H l t t r
f ..
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Vintage Snapshot July10 & Aug10
4-5 Months
0-1 Month
2-3 Months
Spread
32%
May10
25%
10%
>=6 Months 29%
10,909
37,200
16,000
12, 57
Productivity / WS(APE)
7,333
33,429
57,000
69,150
0.4
1.3
0.6
0.4
0.2
0.9
1.6
2.0
3 %
Apr10
2 %
14%
24%
Productivity / WS(NOP)
May10 Apr10 May10 Apr10
As per last spread. 0-1,1-2,2-3
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Lapsation ControlTill date
C
ss ed n or e Lapsed
ept
oeanebar pr
Total
Re o er inal ersistenontoli ies
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Lapsation calling report with disposition andsu discosition
In .
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Welcome calling report - YTD
Ca
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Partner Earnings - July10
May E ar ning
1 ,
11,
1 , 1 ,
1
-,000,000,000,000
10,0001 ,0001 ,0001 ,0001 ,000
0,000
Pune u ai el i ennai0
101
0
0
0
Earnings
cnaskcascmas
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Partner Earnings sep10A
p r il E ar ning
1 ,000
, 0
1 ,011, 0
-,000,000,000
,00010,0001 ,0001 ,0001 ,0001 ,000
P ne ai e i ennai0
100
0
0
0
0
Earnings
dkcvmsk
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Take aways
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Thank You
