ISSN 1703-9851

Institute QuarterlyIQWHAT’S INSIDE…

The New FCIP Program:Addressing the Gap in Financial Knowledge 2

Promoting Careers in Insurance:The Timing is Right! 3

CIP Society Update 5

Meet Your Instructors 4

Have You Renewed YourMembership Yet? 7

Institute Quarterly is published byThe Insurance Institute of Canada18 King Street East, 6th FloorToronto, Ontario M5C 1C4(t) 416-362-8586 (f ) 416-362-4239Editor: Walter A. Braddock, BComm (Hons), FCIP

François Faucher, BAcc, CAChairman of the Board of Governors

Winning Positive Reviews!

The new Fellowship Program has drawnmany positive reviews since its launch lastSeptember. Strategy in the P&C Sector andLeading in the Insurance World, the first twocourses in the new program, have enjoyedstrong registrations and enthusiasticendorsement from participating students.Registration is now open for the thirdcourse in the program, FinancialManagement for Insurance Leaders, alongwith new intakes for the Strategy andLeadership courses.

The pre-existing Fellowship Programcontinues to run along beside the new-track program, but entry into this programcloses January 1, 2012.

The Institute's involvement in theeducation process, however, begins longbefore students reach the FellowshipProgram. Through our Career Connectionsactivities, our work begins as early as theelementary and secondary school years.The mandate of our Career ConnectionsProgram is “to improve the understandingof insurance, illustrate its role in Society, andencourage young adults and career seekersto pursue one of the many skill professionsavailable in the insurance industry.”

Our Career Connections team of volunteerAmbassadors and staff has been very busyagain this school year. Already, they haveattended more than 80 post-secondarycareer events reaching an audience of50,000 university and college students, inaddition to 36 high school career eventsreaching a further 100,000 students.Spreading the insurance career message inthe school system paves the way for theseyoung adults looking for a dynamic andrewarding career in our industry.

Often at this time of year, families with high-school-aged students heading into their finalyear of secondary school studies in the fallwill be turning their attention to the variouspost-secondary options available to them.The Institute's demographic studies haveclearly identified the many opportunitiesthat lie ahead in our industry, and I wouldencourage you to consider our business as aviable career choice for these young adults.

Post-secondary insurance education isreadily available for full-time students acrossCanada. In partnership with the Insurance

Vol. 2, No. 17 For the Members of the Insurance Institute - Canada Summer 2011

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Career Connections Job Site 7

The On-Line Skills Shop:Jump-Start Your Learning Today! 4

Here Comes Summer…After the Exams! 7

Regional Meetings: The Institute “Web Servers” 7

IIC Annual Report Now Available 7

Onwards and Upwards 8

Web Classes Gain Popularity with CIP Students 3

Summer School and the Skills Catalogue 8

The Ambassador Program: We Need You! 8

The 2011 Scholarship ProgramsSeason is Upon Us! 6

Winning Positive Reviews!

Institute, seven community colleges offerbusiness programs with insurancespecialties: in British Columbia, Alberta,Saskatchewan, and Ontario (seewww.insuranceinstitute.ca for details).Students graduate with a businessdiploma and up to nine CIP credits,depending on the program. Anadditional program exists in Nova Scotiathat draws on the Institute's GeneralInsurance Essentials Program.

In the province of Quebec, the publicCEGEP system provides post-secondaryinsurance education, with credits availablein the CIP Program upon graduation.

Three universities offer baccalaureatedegrees that include the study of

insurance: Wilfrid Laurier University, inWaterloo, Ontario, and the University ofCalgary and Mount Royal University, bothin Calgary, Alberta. University graduatesalso have access to credits in theInstitute's CIP Program.

Actuarial studies are available at theUniversity of Laval in Quebec City and theUniversity of Waterloo in Waterloo, Ontario.

There are clearly any number ofeducational entry points into ourindustry, although many of us also foundour way into the insurance industry afterfollowing a career in another industry.But regardless of how we came to beemployed in this business, there aremany rich and rewarding career paths inour industry, and your Institute is there

helping young adults explore theseopportunities from the early stages oftheir career search.

The educational experience does includethe opportunity to demonstrate new-found knowledge, and so as you receivethis newsletter, many of you will bebearing down on your studies inpreparation for the July exams. I wisheach one of you every success and to alla most enjoyable and safe summer.

Sincerely,

François Faucher, BAcc, CAChairman of the Board of Governors

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The New FCIP Program: Addressing the Gap in Financial Knowledge

With 40% of the insurance industry's agingworkforce predicted to retire by 2017, agrowing industry concern is that middlemanagers could find themselves catapultedinto top insurance jobs without having thenecessary knowledge to perform effectively.

The Insurance Institute's new FCIPProgram is addressing this knowledgegap, offering future insurance leaders acomprehensive understanding ofstrategic leadership and advancedmanagement principles with a focus onthe important aspects of a leadership role.

Financial management is an example of oneof the knowledge streams that have uniqueapplications to the insurance industry andcould mean the difference between successand failure as an insurance leader.

Jim Harvey, MBA, CA, retired ChiefFinancial Officer for Allstate Insuranceand founder of the Basic FinancialLiteracy course, says leaders in anyindustry need to have an understandingof finances, but in insurance, it's critical,because firms generally collect money inadvance of having to pay it out in claims.

“One of the important financial decisionsis ensuring this cash is invested wisely sothat the firm can make payment when

required without affecting their cashflow, and there is room to be grosslywrong,” says Harvey.

“Although future industry leaders maynot work directly in finance roles, they willneed to understand the financial piece inorder to do a 'big picture' analysis andknow the right questions to ask when theyinterpret and analyze financial reports.”

Financial Management for Insurance Leaders,the recommended third course in the newFCIP Program, provides the key conceptsand tools needed to evaluate businessdecisions with the goal of maximizing thevalue of an insurance firm. The course,which will be offered for the first time in Fall2011, provides the knowledge needed tointerpret an insurance company's annualstatement and employ financial ratioanalysis, benchmarking, and comparativeanalysis to evaluate the company's financialwell-being.

Peter Hohman, MBA, FCIP, ICD.D, Presidentand CEO of the Insurance Institute, saysthat the new FCIP Program balancesbusiness theory with insurance industryapplication, which makes the knowledgeprovided in the financial managementcourse especially important for anyonewith leadership aspirations.

“The essence of the insurance business isthat everyone is dependent on eachother; the industry runs on relationships.To perform effectively as a leader, youneed to have a working knowledge ofhow each department runs,” he says.

The recommended order of the firstthree courses in the new FCIP Program isStrategy in the P&C Insurance Sector,Leading in the Insurance World, and thenFinancial Management for InsuranceLeaders, for which students must pass anon-line math test upon registration.

For more information on the new FCIPProgram, including course descriptions,entrance requirements, syllabus, admissioninformation, and registration deadlines,visit www.insuranceinstitute.ca/newFCIP.

Key Dates: Fall 2011 Semester

NowApplication for admissions open

June 30, 2011Deadline: applications for new FCIPProgram admission (new students)

July 30, 2011Deadline: course registration (current and new students)

September 2011Semester commences

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Promoting Careers in Insurance: The Timing is Right!

Over the past three years, CareerConnections has evolved and rebrandedits resources to reach a broader spectrumof secondary and post-secondarystudents, career changers, educators,industry professionals, and career advisorsacross the country. With a new careervideo and Web site and new promotionalbrochures, banners, and resources, we arehelping our audiences better understandhow Canada's property/casualtyinsurance sector works, what a career inour industry looks and feels like, and howto find a place in insurance.

As we move into the final stages of thisprocess, we want to share more aboutthese tools and recognize those who

have contributed to their developmentand helped us facilitate connections toour vital, stable, and rewarding industry.

These individuals have gone above andbeyond our traditional call for Ambassadors.They have become representative of thetalented, creative, and motivated peoplethat make up the 110,000 Canadianprofessionals employed in theproperty/casualty insurance community.

Career Brochures and Video

Our career brochures and video serve asan introduction to the nine “gateway”professional roles of broker, underwriter,loss adjuster, risk manager, actuary, losscontrol specialist, claims investigator,marketing representative, and appraiser.

Our “stars”—

Sara RunnallsBFL Canada Risk and Insurance Inc.

Michelle SnowdonIntact Insurance

Gavin Mascarenhas The Dominion

Jerry ChienAon Reed Stenhouse Inc.

Matthew BuchalterRBC Insurance

Aris TzounakosAon Reed Stenhouse Inc.

Derrick AlcockState Farm Insurance

Mary Ann AndersonServiceMaster of Canada

Rick StoecklinOntario Appraisal Solutions Inc.

—share their career stories, industryinsights, and expertise virtually unscriptedand in a way that has truly resonated withour audiences. We have customized ourbrochures and eight-minute career videoto fit the career development stage of eachprimary audience: Secondary (Awareness),Post-Secondary (Engagement), and CareerChangers (Action). We have used them togenerate sustained growth of interest in acareer in insurance over the past twocampaigns. They have also been used byour industry and educational partners tohelp recruit new talent and students totheir insurance programs.

You can watch clips or see the wholevideo on the Career Connections Website at www.career-connections.info.

Web Classes Gain Popularity with CIP Students

Web classes are appealing to CIP studentsas an alternative for those who findclassroom learning inaccessible orinconvenient because of geography orfamily, career, or other responsibilities. Inthe past year, the total number of Webclasses offered by local institutes andchapters has increased more than 30%. We expect this trend to continue as more

and more people become familiar withthe concept of learning on-line. Inaddition to the benefits usuallyassociated with on-line learning, CIPstudents have the advantage of access toa catalogue of real-time, instructor-ledinstruction that extends beyond theirlocal chapter or institute. In many cases,this allows students to complete theirCIP designations on time or even aheadof schedule using the method ofinstruction that suits them best.

The instructors who teach our Webclasses are industry veterans who offerstudents an engaging and dynamiclearning experience by creative use ofthe learning technology they haveaccess to. Web classes consist of weeklyreal-time instruction via Web-conferencing technology and aresupplemented by a course within ourLearning Management System (LMS).

This course allows instructors to useadditional tools, such as learningactivities, discussion forums, andinteractive quizzes; many instructors nowchoose to deliver their mid-terms on-linevia the LMS. In fact, the tools within theLMS have proven so valuable toinstructors that some have even opted toincorporate the same blended approachto their classroom instruction as well.

Participating in a Web class requiresaccess to a computer, a high-speedInternet connection (DSL/Cable orhigher), and a speaker or headset.

The software required is minimal: only aWeb browser and Adobe Flash Player. Weare pleased to see the interest in Webclasses growing and look forward tomany more students making use of thisopportunity. If you would like to learnmore about Web classes, please contactyour local institute or chapter.

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The On-Line Skills Shop: Jump-Start Your Learning Today!

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With the On-Line Skills Shop, you canlearn at home and always at your ownpace. We offer a variety of learningpaths, from Effective AdministrativeSupport to Making Teams Work. Eachlearning path consists of three to tencourses and simulations that have been

specifically selected with the insuranceprofessional in mind. You can learn at yourown pace, with access to the materials forup to a year after purchase. Oncompleting each course, you will receive aprintable certificate that can be used forinternal training objectives or to satisfycontinuing education requirements.

These dynamic courses offer you

• good working knowledge of the subject;• effectiveness assessments;• learning tools to reinforce learning;• downloadable checklists, action plans,

and feedback documents.

Here is some of what your colleagueshave said:

“Your course choices are excellent fortoday's marketplace.”

“On-line learning is convenient!”“The cost is minimal.”“The content is excellent and easy tounderstand.”“I used the downloadable files to helpme track my future professional goals.”

With a total of 31 unique learning pathscomprising over 200 individual coursesand simulations, the Skills Shop On-Lineoffers more opportunity than ever toincrease your skill levels and awarenessin an array of business applications andsettings.

Learning paths can be purchasedindividually or in bulk for great discounts.For more information, contact AmberEllis at 416-362-8586, ext. 2295, oraellis@insuranceinstitute.ca.

Meet Your Instructors

Jim Orr, FCIP

With nearly 50 years' experience ininsurance, Northern Alberta's Jim Orr is atrue industry stalwart.

In 1963, he started working at Co-operators Insurance in Ontario, deliveringthe mail from desk to desk.

“In that day and age, I would have beenreferred to as the office boy,” Jim said. “Intoday's politically correct environment, Iguess I would just be called the officeperson.”

That “office person” went on to enjoy acareer at Co-operators for some 30 yearsand gained experience in almost all linesof insurance before choosing claims ashis area of focus.

Jim also studied hard, earning his AIIC(now CIP) designation in 1969 and FIIC(now FCIP) designation in 1975. Hebelieves his designations have been ofgreat benefit to him.

“At Co-operators, the Insurance InstituteCIP courses were written right into thejob descriptions and you had to achievecertain levels to advance internally,” he

said. “The courses certainly gave meconsiderable information from atechnical standpoint.”

Over the years, he continued to travel upthe ladder into management at Co-operators before taking a position withanother organization. For the next 10 yearsuntil his retirement in 2003, he was theGeneral Manager of the Peel MaryboroughMutual Insurance Company.

Throughout all those years, Jim's passionfor teaching was a constant parallel to hiscareer in insurance.

“My mother was a school teacher, and Ialways intended on being a teacher, aswell, but the insurance industry got inthe way of that,” he said. “So it was moreor less a natural thing for me to takeadvantage of the opportunity to teachInsurance Institute courses.”

Starting in 1980, Jim taught a broadrange of insurance courses at theInsurance Institute of Ontario'sConestoga chapter as well as Sheridanand Seneca Colleges.

Two years ago, Jim and his wife of 50 yearsand “chief inspiration,”Marilyn, moved toAlberta. He continued teaching, this time

with the Insurance Institute of NorthernAlberta, and was able to broaden hiscourse repertoire to include teaching C16The Business of Insurance.

Jim says he enjoys the interaction with thenew generations in the industry and enjoysfollowing their future career successes.

“The people entering the industry noware all well educated and definitely anasset to their employers. I get a greatfeeling of pride in seeing them attaintheir designations,” he said.

With all of his years of experience, Jimhas plenty of advice for current students.

“First of all, get your CIP designation,” hesaid. “Get experience in as many areas ofthe industry as possible and then choosean area that you enjoy working at andreally apply yourself. Show an interest inyour company's progress.”

Jim continues to enjoy his busyretirement in Alberta, where he and wifeMarilyn moved to maximize time withtheir young grandchild as he grows up.In his free time, Jim says he intends toenjoy a few more golf seasons and“watch our grandson develop into a fineyoung man.”

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CIP Society Update

Symposium

On April 6, the CIP Society—Ontario waspleased to host its seventh annualinsurance industry Symposium. This year's one-day forum, “Change,Advance, Succeed,” featured dynamickeynote and seminar speakers.

The day began with a presentation frombreakfast keynote speaker AlanDeutschman, author of Change or Die andWalk the Walk. Participants were then able to design their own personalizedprogram from a variety of interactive,cutting-edge seminars from companiessuch as Aviva Canada, Intact, HKMB HubInternational, and Cameron & Associates.These industry leaders providedinvaluable insights and vision for those inthe insurance industry to navigate theever-changing environment of today'seconomy. Topics included these:

• What It Takes to be an Industry Leader:Industry Leaders Speak Out

• Social Networking: Riding the Wave ofChange on the Internet

• Adapting and Thriving in aMultigenerational Workplace

• The New Ontario Auto: Did We Get ItRight This Time?

• Environmental Impact on theInsurance Industry

The event also featured a presentationby luncheon keynote speaker CharlesBrindamour, President and CEO of IntactInsurance. The day ended with areception and the return of the IndustryLeader Panel, where attendees wereinvited to participate in a question-and-answer session with some of ourindustry's finest, from Swiss Re, RSA,Chartis Insurance, and more.

Once again, the CIP Society Symposiumproved to be a comprehensive, top-levellearning and networking opportunity forCIP Society members in the greaterToronto area.

Advantage Monthly: Emerging Trendsand Issues

The CIP Society strives to ensure thatmembers have the resources necessaryto remain up-to-date with the most

current issues and trends emerging inthe property and casualty insuranceindustry. To that end, we offer membersa variety of informational servicesincluding Advantage Daily: The News inBrief (an e-newsletter), AdvantageQuarterly: The Pulse of the Industry (a printnewsletter), and Advantage Monthly:Emerging Trends and Issues (downloadablePDFs). Advantage Monthly features a seriesof monthly papers on “hot topics” relevantto anyone working in Canada'sproperty/casualty industry.

The Advantage Monthly trends papers areavailable for download on the CIPSociety Web site and include bookreviews, papers on new technologies,and a number of interesting case studies.For example, in April, we published acase study on the Deep Water Horizon oilspill and its implications forenvironmental insurance. Disasters likethe Deep Water Horizon oil spill shapegovernmental legislation that dictates theminimum and maximum penalties forenvironmental offences, thus increasingthe liabilities and duties of corporatedirectors and officers. This interestingpaper closes with a discussion of how theDeep Water Horizon oil spill will affect theAlberta oil sands project and theimplications for Canadian insurers.

Members of the Chartered InsuranceProfessionals' Society can view thesepapers on the CIP Society Web site atwww.insuranceinstitute.ca >InformationServices > Advantage Monthly.

Promoting Professional Ethics

One of the mandates of the CIP Society isto promote professional ethics among itsmembership. Reinforcing professionalethics is about ensuring that ourmembers have the tools necessary tomake the best ethical and professionaldecisions, without conflict of interest orsuspected motives. Given the complexnature of insurance principles andpractice, there can often be grey areas ofinterpretation as to what constitutesethical behaviour in a particular situation.

To this end, the CIP Society, in partnershipwith Canadian Insurance: Top Brokermagazine, is pleased to publish acontinuing series of articles on professionalethics for the insurance professional.

We encourage all Institute members towatch for the forthcoming column in theJune issue of Canadian Insurance: Top Brokerand to read past articles on the CIP SocietyWeb site at www.insuranceinstitute.ca/cipsociety > Professional Development> Professional Ethics.

2011 National Leadership Awards

The CIP Society is pleased to report thatthe 2011 National Leadership Awards arenow under way, with nominations closedas of June 1. As the only national programof its kind for the property/casualtyinsurance industry, the National LeadershipAwards have been created to recognizeexcellence and achievement within theSociety's membership across Canada.

A fair and impartial judging panel hasbeen formed of Society members fromacross Canada. Nominations will bereviewed anonymously based on thenominee's dedication to his or heremployer, professional commitment andaccomplishment, and communityengagement. Winners will be selectedduring the summer and announced thisfall. The awards will be presented toaward winners at the appropriateconvocations or events betweenNovember 2011 and March 2012.

The Society has been fortunate towelcome 14 leaders into the LeadershipCircle to date. For profiles of pastrecipients, please visit the CIP SocietyWeb site at www.insuranceinstitute.ca >Professional Development > NationalLeadership Awards. We are confident thatthere are more industry leaders amongour now more than 16,000 members, andwe look forward to announcing the 2011recipients in the fall.

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The 2011 Scholarship Programs Season is Upon Us!

Promoting Careers in Insurance: The Timing is Right!

Forces of Nature—How ExtremeWeather Impacts Our Daily Lives

Launched in the fall of 2010, our DVD“Forces of Nature—How Extreme WeatherImpacts Our Daily Lives” and a 13-lessonresource aligned to high schoolgeography and science curricula explorethe socioeconomic and environmentalimpact of four natural disasters (theKelowna Fires, Peterborough Flood, andOntario/Quebec Ice Storm, and HurricaneJuan) in the Canadian context.

Our industry experts—

Grant King – Crawford & Company

Paul Kovacs – Institute for Catastrophic Loss Reduction

Donna Robinson – Beament Green

Stephen Scullion – Crawford & Company

Greg Thierman – Crawford & Company

—share their experiences “on theground” and illustrate the role industryprofessionals play in responding to andmanaging the aftermath of catastrophicevents both here at home and aroundthe world.

Our audiences also have the opportunityto learn about the cutting-edge research

the industry is involved in through theInstitute for Catastrophic Loss Reductionto better understand extreme weatherand climatic change, develop effectiverisk management strategies, and createconstruction materials designed to“weather the storm.”

The scope of use for this resource isbeing extended beyond the science,geography, and career studies curriculato include use in

• introducing concepts of organizationalcontinuity in business classes;

• exploring career paths in our industrywith students in insurance programs atthe post-secondary level;

• training and development of newindustry professionals.

To learn more about “Forces of Nature” orany of our other materials, please contactus at cconnections@insuranceinstitute.ca.

The Career Connections team is not onlyproud to showcase these resources butalso pleased to share the results achievedto date in 2010–11. With 230 classroompresentations, 45 career events targetedat secondary school students, 91 post-secondary school events (on 66campuses), 7 career-changer events, and4 industry events, there have been 377outreach activities so far this year.

That amounts to more than 15 activitiesper week in an eight-month schoolcalendar across the country!

We have seen a marked rise in thenumber of career inquiries being fieldedby our team, by our Customer Servicedepartment, and by local chapters; a26% increase in unique visitors to theCareer Connections Web site, whoparticipated in over 35 insurance-focused events.

At career events we have participated in,our team has even heard the words“underwriting is my passion” and had agaggle of kinesiology studentsinvestigate their options in AB claims! Soour message is getting out there, andour audiences' interest and the quality ofconversations we are having iscontinually increasing.

The Career Connections teamappreciates your continued support andis excited about continuing to worktogether in connecting career seekers toour industry in our 2011–12 campaign!

Join the Institute and the insurancecommunity in supporting scholarshipprograms in 2011. Each year, we worktogether to offer scholarship programsacross the country.

The John E. Lowes Insurance EducationFund awards financial assistance for up tothree qualifying Ontario residents pursuingpost-secondary education that includesthe study of property/casualty insurance.The Lloyd King Scholarships awardfinancial assistance for up to twoqualifying Atlantic residents pursuing post-secondary education. To learn more aboutthese programs, the Institute's Web siteoffers a comprehensive list of applicantqualifications and application forms. Thisyear's deadline for submissions is Friday,September 30, 2011 at 5:00 p.m. EST.

Interested in supporting the scholarship programs?

There are a number of ways to support theindustry's future. First, inform and

encourage students to apply for thesescholarships—the financial support theyprovide is greatly needed by studentswhile they earn their diplomas anddegrees. Also, be sure to participate inindustry events for the scholarshipprograms. These events providecontinuous support for potential recipients.

For more information about thesescholarship programs or to learn aboutthese supporting events, please visitwww.insuranceinstitute.ca and click on“Full Time College Students.”You can alsocontact the Scholarship Administrator at416-362-8586 or 1-866-362-8585, ext.2313, or iio@insuranceinstitute.ca.

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Here Comes Summer... After the Exams!

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Have You Renewed Your Membership Yet?

Career Connections Job Site

The Career Connections Job Site is theInstitute's service for connecting careerseekers with career opportunities.

• Employers can take advantage of ourcontinued presence at local career fairsby posting entry-level, intermediate,and senior positions.

• For candidates, new postings areadded daily.

To reach the Career Connections Job Site,go to www.career-connections.info. Clickon your language of choice. Then, on thehome page, click on “Job Site.”

Want to know more?(T) 416-362-85861-866-362-8585 (toll-free)(E) cconnections@insuranceinstitute.ca.

The national examinations for the CIP and General Insurance Essentials Programs takeplace July 4–8, 2011.

Morning AfternoonDay Course Number Course Number

Mon. July 04 11 16, 72, 81, 131Tues. July 05 121, 130 13, 82Wed. July 06 12, 36, 132 38, 111, 120Thurs. July 07 37, 110 39Fri. July 08 14, 66, 112 32, 122

Morning sessions start at 9:30 a.m., local time; afternoon sessions, at 1:30 p.m. Threehours are allowed for each CIP subject and two hours for GIE subjects. Good luck!

It's that time again—membership renewal season! We have already sent notificationsout to you or your employer by e-mail or post, and our customer servicerepresentatives are busy processing renewal payments.

If you haven't renewed your membership already, we encourage you to do so beforethe payment deadline of June 30. Prompt renewal of your membership will ensurethat service interruptions are avoided and you can continue to have access toleading-edge industry knowledge and the latest news. Also, we don't want you tomiss out on the exciting professional development opportunities that we'll beoffering in the next year!

Renew and pay on-line now—it's quick and easy:

1. Just go to www.insuranceinstitute.ca/membership2011.2. Log in as a new or existing member.3. When you are logged in, click on “My Membership” on the right, and follow the

prompts to renew and pay on-line.

If you have yet to receive your membership notification, please contact a customerservice representative as soon as possible at 1-866-362-8585, Monday to Friday, from8:00 a.m. to 7:00 p.m. EST.

Regional Meetings: The Institute “Web Servers”

As an association run by its members, the Institute can be thought of like an “Internet”in which information constantly flows between local and provincial institutes and thenational Institute; between members and their elected representatives. One vital“server” in this network for communication between institutes is the regional meeting.Every year, at regional meetings across the country, the directors of local institutesmeet with each other and with The Insurance Institute of Canada to discuss issues oflocal, regional, and national concern. These meetings are candid forums where yourneeds as students and members are discussed, opportunities for cooperationbetween institutes are explored, and issues of national interest are examined.

This year, the Western regional meeting was held in Calgary May 3–5 and chaired byLouise Bevan Stewart, AIM, CHRP, AAM, Regional Vice Chair. The Quebec regionalmeeting was held in Montreal March 18 and chaired by Nancy LaMontagne, C.d'A.Ass.,FPAA, Regional Vice Chair. The Atlantic regional meeting was held in Charlottetown April19–21 and chaired by Brian Houlihan, BComm, MEd, FCIP, CRM, Regional Vice Chair.

IIC Annual Report Now Available

The AnnualReport of TheInsuranceInstitute ofCanada for 2009–2010 hasbeen printedand is nowavailable tomembers. If youwould like acopy, send an e-mail toiicmail@insuranceinstitute.ca or a fax tothe Institute at (416) 362-1126.

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The Ambassador Program: We Need You!Onwards and Upwards

Beedller, Gord, FCIP, FRM, has acceptedthe newly created position of Director ofRisk Management for Imperial Parkingfor North America.

Costa, Nancy, CIP, has joined Elliott SpecialRisks LP as National Marketing Manager.

Crozier, David, CIP, CRM, has beenappointed Senior Vice President, Operations,of The Economical Insurance Group.

Farquhar, J.D., FCIP, has been promotedto AVP and Assistant Manager of the CGLdepartment of Elliott Special Risks LP.

Garuk, Patrick, CIP, has been appointedChief International Development Officerfor SCM Insurance Services.

Haji, Nazir, CIP, has been appointedSenior Vice President, BusinessDevelopment, of AEGIS London.

Minnis, Glenn, CIP, has joined theVancouver office of Elliott Special Risks LP.

Peplinskie, Connie, CIP, has been appointedManager of the Canadian General Liabilitydepartment of Elliott Special Risks LP.

Towns, Anne, FCIP, has been promotedto VP and Assistant Manager of the EILdepartment of Elliott Special Risks LP.

Tucker, Paul, CIP, has joined PinnacleAdjusters Group Ltd. as a Senior ClaimsAdjuster.

One of the strategies for promotingcareers in insurance is to dispel some ofthe misperceptions about the type ofpeople who work in insurance. One ofthe ways we do that is by recruiting andtraining industry professionals to be theface of the industry and to talk abouttheir careers in insurance to youth andcareer seekers. These “spokespeople”speak on behalf of the industry and help

introduce insurance careers to many whodon't know about the potential andhaven't explored the possibilities.

As an ambassador, you will be expectedto attend a one-hour orientationwebinar, participate in a four-hourtraining session (the next sessions are inAugust and September), and commit togiving two or more classroompresentations at the high school leveland to participating in two or moresecondary or post-secondary careerevents during the school year, fromSeptember to June.

If you are good at giving presentationsand enthusiastic about your career ininsurance, why not spend some time as aspokesperson—an ambassador for yourindustry! To find out more or to sign upas an ambassador, please check out theCareer Connections Web site atwww.career-connections.info.

With the July exams just around thecorner, some of you may soon findyourselves bored with no CIP classes totake until September! Others of you mayhave already attained your CIP or FCIP

designations and be looking for yournext challenge. For all of you, the SkillsCatalogue offers a wealth of learningopportunities to complement theinsurance education offered through ourcore CIP and FCIP Programs—and keepyou from going a whole summer withoutstudy! Choose one or both of theseproven winners available by distance-learning: Writing at Work and The TimeValue of Money.

Remember that Skills Catalogue coursesare eligible for continuing-educationcredits. So what are you waiting for?Check out the Skills Catalogue atwww.insuranceinstitute.ca or call theInstitute at 416-362-8586 (toll-free at 1-866-362-8585) for more information.

Summer School and the Skills Catalogue