Instant TrainerJust Add Water!Nikki Massaro Kauffman & Katherine Strenko

Active Ingredients

Needs AssessmentPlanningDeliveryClosing & Follow-Up Openi

ng

Activity

Included!

Opening

Activity

Included!

Active Ingredients

NEEDS ASSESSMENT

PlanningDeliveryClosing & Follow-Up

Needs Assessment

Use a survey (by email or survey tool) Meet with team leader or supervisorSet a prerequisiteGet informal show of hands

Active Ingredients

Needs AssessmentPLANNING

DeliveryClosing & Follow-Up

Planning

ContentTechnologyLocation

Content

Set objectives.Include strong introduction/introductory activity.Structure activities in a logical order.Plan time at the end for questions.

Content

Consider content participants will carry back with them:-What do they need to know?-What do they want to know?-What do they already know?-What don’t they need to know?

Technology

Submit special requests early.Make slides simple, consistent & legible.Make alternate plans for all technology.

1-on-1 Tip: Do you need special account access for

new hires?

1-on-1 Tip: Do you need special account access for

new hires?

1-on-1 Tip: What happens if you are out? Make-up? Other trainer? Activity?

1-on-1 Tip: What happens if you are out? Make-up? Other trainer? Activity?

Technology

Consider a rover for hands-on sessions:–Meet prior to session to discuss expectations.–Watch participants from behind to view screens.– Keep voice low to minimize distraction.

Location

Practice at location with materials and equipment.Arrive at least 15 minutes early to set up and test.Encourage people to sit up front.

Active Ingredients

Needs AssessmentPlanningDELIVERY

Closing & Follow-Up

Delivery

PacingMnemonic DevicesHandouts

Pacing

Set time limits for each activity.Stick to objectives.Pause with each step.Supply a 5-minute break/hour.Allow time at the end for questions.

1-on-1 Tip: Use updating documentation as guided practice.

1-on-1 Tip: Use updating documentation as guided practice.

Pacing

Have a strategy for minimizing disruptions:– Cell phones– Laptops/back-channel discussion– Trainer attitude

Mnemonic Devices

Relate new learning to what they know.Repeat key concepts.Vary your tone & volume.Use humor, but appropriately.Get personal.Involve the participants!

Handouts

Make a copy available online.Consider a variety of versions.Make extra copies.Try handouts on other media.Consider space for notes.Don’t distribute them until participants should read them.1-on-1 Tip: Consider a new-hire training

site: links, CMS tags, etc.1-on-1 Tip: Consider a new-hire training

site: links, CMS tags, etc.

Active Ingredients

Needs AssessmentPlanningDeliveryCLOSING & FOLLOW-UP

Closing & Follow-Up

Question and AnswerFollow-Up Activities

Question & Answer

Encourage participants to use microphones (if available).Repeat each question before answering.If you don’t know an answer…– Admit it.– Find out.– Share the answer with all participants.

Follow-Up

Post Assessment Survey (paper or survey tool)Next Steps– contact information,– additional training,– suggested resources,– account, etc.

Active Ingredients

Needs AssessmentPlanningDeliveryClosing & Follow-Up

Now

Featuring

Closing

Activity!

Now

Featuring

Closing

Activity!

Questions?