Installation of Our New Core Banking System FAQs, Tips, and Important Information

Aloha!Starting April 30, HLEFCU will begin the process of installing a new core banking system. To complete this project as effi ciently and seamlessly as possible, we are temporarily suspending our automated services from April 30 to May 3, and closing our branches from May 1-3. Our branches and all of our services will be back up and running on Monday, May 4. The quality of this new core banking system and how it will help HLEFCU to enhance its service and product off erings for many years to come will be well worth this short interruption. We appreciate your understanding and support as we complete the installation. Mahalo nui loa, HLEFCU Management and Staff

Q: Why are these closures needed to install this system?

A: We have been planning this installation for more than a year. A temporary closure was the recommended strategy of our consultants to ensure that everything would be successfully completed, and with minimal disruption to our members and employees.

Q: Will this installation have any impact on the accounts or loans I have with HLEFCU?

A: No, none whatsoever. Your account funds and loan information are completely safe and will not be aff ected.

Q: Will I be able to withdraw cash from an ATM?

A: Yes. Cash can be withdrawn up to the standard limit, but functions like balance information and money transfers will not be available during the temporary closure period. If possible, we are advising members to withdraw the cash they need for the weekend before Friday, May 1.

Credit Card: No eff ect whatsoever. Please use this instead of your debit card whenever possible. Loan Payment: Please make your loan payment by Wednesday, April 29. Online Bill Pay: Please make your bill payments by Wednesday, April 29.

Weekend Cash: Please withdraw your cash by Thursday, April 30.

Call our 24/7 call center at (808) 973-4311 or toll-free at (866) 351-4311. Please see the other side for important information to note during the April 30 to May 3 closure period.

Q: Will I be able to use my credit card and debit card?

A: Yes. Usage of your credit card will not be aff ected at all. You can use your debit card as well, but large spending volumes may be declined during the closure period. We are advising members to use their credit card instead of their debit card whenever possible.

Q: Will all operations be back to normal on May 4?

A: Yes, however members that use our Online Bill Pay service will need to verify that all automatic bill pay items are correct. Also, members that use our Home Banking service will need to re-register when they login for the fi rst time.

Q: Is there any other signifi cant change that members will see on May 4?

A: We are introducing a new website that will off er better performance for use of our online services.

Please kokua and plan ahead to ensure your fi nancial obligations are met during the April 30 to May 3 closure period. Some helpful tips to remember:

A N S W E R S T O I M P O R T A N T Q U E S T I O N S

H E L P F U L T I P S

Q U E S T I O N S

Important Information for Members About the System Enhancement

Thursday, April 30 – Sunday, May 3The following member services will be temporarily unavailable.

• Online Bill Pay • Home Banking • Automated Phone Banking • 24-Hour Call Center • Shared Branch Services

Friday, May 1 – Sunday, May 3HLEFCU’s branches in Honolulu, Pearl City, and Kapolei will be closed as the system upgrade is completed.

Credit Cards: Usage of credit cards will not be affected during this period.

Debit Cards: Most members should not experience interruptions in debit card usage, but large spending volumes may be declined during this period. Members are advised to use their HLEFCU credit card instead of their debit card during the three-day period of May 1-3.

ATM Usage: Cash may be withdrawn from ATMs up to the standard limit, but other functions such as balance information or money transfers, will not be available. Members are advised to withdraw cash needed for the weekend before Friday, May 1.

Monday, May 4Our branches will re-open and the member services noted above will resume as before. In addition, we will introduce a new website offering members enhanced functionality.

PLEASE NOTE: The following services will require that action be taken by members on or after May 4.

Online Bill Pay: Members will need to verify that all automatic bill pay items are accurate.

Home Banking: Members will be required to re-register to utilize this service (the fi rst time only).

• Members will be assigned a temporary password, which will be the last four digits of the account holder’s Social Security Number. A permanent password will have to be created after the fi rst time logging in.

• Members will be assigned a new username, which will be HLEFCU + their account number formatted as: hlefcuxxxxxx. (Login is case-sensitive)

• Members who had a personalized username will need to create a new one the fi rst time when logging in.

Home Equity Line of Credit (HELOC)Members with a HELOC will receive a separate message with instructions. If you do not receive a notice by April 20, please call (808) 973-4311, option 2.

• Members will have to request new checks after the system transition.

• Members are advised to destroy all old checks and request new ones.

• Old HELOC checks, if used, will clear through your checking account rather than HELOC.

Quarterly Dividend Though not the end of a quarter, at the end of April an additional dividend will be paid out.

The dividend for May and June will be paid at the end of June. Dividends thereafter will be paid out on a quarterly schedule.

Advance Loan PaymentsAfter May 4, advance loan payments can be made only up to 60 days ahead of the due date. Please check your statement to confi rm your next payment due date.

Account Suffi xesAccount descriptions will remain the same, but the two-digit suffi xes identifying the account type for loans and Share Certifi cates will change.

• Account suffi xes for checking and savings accounts will remain the same.

• Members who use Automated Phone Banking will need to know the new account suffi xes.

Share Certifi catesRenewals of Share Certifi cates, regardless of the term length, will be made automatically.

If a Share Certifi cate holder opts to not renew and withdraw their funds, they will need to notify HLEFCU prior to the renewal date. Withdrawing Share Certifi cate funds after the renewal date will result in an early withdrawal penalty.

Loan CouponsLoan coupon books are being discontinued. Instead, members will receive monthly notices alerting them about their impending loan payment.

The notice is replacing the payment coupon.

For more information, call our 24/7 call center at (808) 973-4311 or toll-free at (866) 351-4311.