Installation Antivirus

8/9/2019 Installation Antivirus

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Installation of Antivirus

Written by Stratos


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Table of Contents1 Introduction .........................................................................................................................................3

1.1 Service Overview ....................... ......................... ...................... .......................... ........................ ... 3

1.1.2 Stand-Alone Implementation ........................ ....................... ......................... ......................... ..... 4

2 Installing the Software..........................................................................................................................5

2.2 Installing the Anti-Virus Server: ....................... ....................... ......................... ......................... ..... 5

2.3 Installing the Anti-Virus Client:........................ ....................... ......................... ......................... ..... 9

2.4 Installing the Anti-Virus on a Stand Alone PC:....................... ...................... ......................... ......... 13

3 Frequently Asked Questions: ..................... ........................ ....................... ........................... ............... 14


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1 Introduction

The AmosConnect Anti-Virus service is a combination of 2 services. The actual anti-virus softwareprovided by Sophos and the updates sent through AmosConnect. This guide will explain how the total

software package works and is installed.

There is updated Sophos installer on our Stratos FTP site from time to time, so please check it regularly

prior to the installation:

http://ftp.amosconnect.com/anti-virus/

Credentials: anti-virus / Acav2008

There is a most updated zip file with the date as the filename.

1.1 Service OverviewThe software can be installed on a whole computer network or just the single stand-alone PC. These 2

implementations differ slightly in the way they are installed.

1.1.1 Network Implementation

In this scenario the computer which also has AmosConnect installed will function as an update

repository. Other computers on the network can access this repository to update the anti-virus software

on those machines. On the main AmosConnect computer the Anti-Virus Server AND Client software


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must be installed. On the other computers on the network only the Anti-Virus Client needs to be

installed.

1.1.2 Stand-Alone Implementation

In this scenario only 1 computer is available and is the only one requiring virus protection. In this case

only the update scripts and the anti-virus software is installed. AmosConnect MUST be installed on this

machine as well.


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2 Installing the SoftwareFirst determine if you want to install AmosConnect Anti-Virus on multiple PCs in a network or just asingle stand-alone machine .

In the case of a network installation the following 2 steps must be done in order:

Install the AmosConnect Anti-Virus Server software (chapter 2.2)

Install the AmosConnect Anti-Virus Client software (chapter 2.3)

In the case of a stand-alone installation no server or client installation is necessary and you can go

directly to the Stand-Alone installation (chapter 2.4)

2.2 Installing the Anti-Virus Server:

Now please run the AmosConnect CD sent to you for the onboard Installation, look for a folder namedAnti-Virus (ACAV)_AVCD-ddmmyyyy , then click on the folder CD and select a HTML applicationStratos


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You will see the following installation menu:

Select option 1, Install the AmosConnect Anti-Virus Server, the following will show and click on OK:


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Then the installer copies the installation files and created the folders itself:

Click on ok when the following shows:

The installer is now trying to create a Sophosupdate account on the windows, please enter password asthe password here:


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When the creation completes, click on OK:

Also click on OK when you see the following messages:


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2.3 Installing the Anti-Virus Client:

Select the second option Install the AmosConnect Anti-Virus Client:

Click on OK:


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This part is very important; if you are installing the client on the same computer of the Anti-Virus Server,

please enter 127.0.0.1 or the Computer Name of this computer. If you are installing the client on

another PC in the same LAN, please enter either the correct IP address of the server computer or the

computer name of the server:

Please make sure the network card is enabled and is connected to the LAN:


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Enter password as the password:

Click on OK when the following message shows, this indicates that the client installer is located

successfully for the client installation.


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This may take a couple of minutes, so please be patient and do not turn off the computer. Upon

successful installation the Sophos Anti-Virus system tray icon will appear:


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2.4 Installing the Anti-Virus on a Stand Alone PC:

If there is no onboard network and only a single PC needs to be protected by the AmosConnect Anti-Virus, only installing the Stand Alone version is required:

Select the third option Install the AmosConnect Anti-Virus on a Stand Alone PC:

This is the only step required to install the software on a single PC. No server or client software is

necessary.

TIP: Upon clicking this option the installer will do the following actions; Copy over all relevant files to

the computer. Configure the AmosConnect API Generate an anti-virus update subscription email.

Install the Sophos Anti-Virus software. Upon successful installation the system tray icon will show up

similar to the client installation.


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3 Frequently Asked Questions:

1. At Client installation I receive an error SAVCID network share unavailable, what ishappening?

Ans: This means that the installation script could either not connect to the Server installation or could

not locate the central shared installation directory. Please verify the following settings:

Verify that the computer name of the Server was typed in correctly

Verify that the folder Interchk is shared on the Server machine:o Go to program files -> folder Sophos -> Interchk

o Right click this folder and select Sharing and Security. Make sure the shared name is

SAVCID:


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Click on Permissions and there should be a user name Everyone. Full control

should be granted to this user:


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2. After Client install a grey shield icon shows up, but theres a red cross, what is happening?

Ans: This error occurs after the Sophos Auto-Update client has been successfully installed,

but cant update properly afterwards:

This can be caused by either an incorrect password for the update account or the SophosUpdate

account is missing entirely. In some cases folder permissions may not have been set correctly.

Please check the following settings:

Verify that the password typed in during installation is correct. You can correct this

after the fact by right clicking on the shield system tray icon and selecting Configure

Updating.

The following is the example of server-client mode of Anti-Virus. The client is

installed on the server.

o The address is \\127.0.0.1\Savcid\ESXP\

o User Name: SophosUpdate

o Password: password

o Confirm pasword: password


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If there is another client un the LAN, make sure the path of the server is

correct:o The address is \\ Server computername\Savcid\ESXP\

o Or \\ Server IP address\Savcid\ESXP\

o User Name: SophosUpdate

o Password: password

o Confirm password: password


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3. Anti-Virus updates will be sent to AmosConnect email Client, how can I view the record of the

updates:Ans: All update emails can be viewed in the API messages System folder within the

AmosConnect Inbox:


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4. Im receiving updates which show in the SendQueue, but they arent processed?

Ans: This issue will manifest itself similar to the screenshot below:

These queued message are recognizable by the fact that they are sent Via API and do not

disappear even after waiting for more than 2 minutes.

This can be caused by one or both of the following:

Process inbound API messages hasnt been enabled. This can be resolved by

going to Remote -> Other Services -> System tab:


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The application definition hasnt been properly created / edited incorrectly.

This can be verified by going to Setup -> Application Definition. There should

be an entry named ACAV.

Select and click Details. A new screen show which should exactly match the

information below:

Address: ACAV

Name: ACAV

Command: c:\Program Files\Sophos\Scripts\SophosIDE.bat

Directory: c:\Program Files\Sophos\IDETemp

API Options selected: Export Attachments

o If it doesnt match, please correct where necessary.

o If the entry is missing completely, please create a new Application

Definition using the same details.


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5. The computer has already been infected by a computer virus. Is it safe to install the

AmosConnect Anti-Virus solution?

Ans: Stratos always recommends doing a manual scan prior to installing the Anti-Virus solution.

This can be easily done within the Installation window by selecting the Run Manual

Command-line Virus Scan under Advanced Options:

Installation Antivirus

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