Inspired Service: Supporting Veterans and their FamiliesModerator: Justin Schmitt, Assistant Vice President, Corporate Responsibility, USAA

Carol Eggert, Vice President, Military and Veteran Affairs, Comcast NBCUniversal

Christine Hoisington, Community Partnerships Lead, Booz Allen Hamilton

Immanuel Sutherland, Senior Specialist, Corporate Citizenship, Altria Client Services

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CORPORATE RESPONSIBILITY AT USAA

Our MissionThe mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.

Our Core ValuesService Loyalty Honesty Integrity

PassionateMember Advocacy

FinancialStrength

& Wisdom

SharedMilitary Values

Our Brand Pillars

GOING ABOVEOur Brand Promise

FOR THOSE WHO HAVE GONE BEYOND

Who We Are

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Who We Are

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Founded by Military Members, For the Military

Insuring one another when no one else would

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Corporate Responsibility Purpose

To lead and inspire actions that improve lives in the military and our local communities.

In so doing, reinforce the authenticity of the USAA brand5

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Societal Challenges

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PERCENT48

PERCENT40

Military families cite spouse

employment as a top obstacle

to financial security3

Enlisted active duty members

live paycheck to paycheck1

PERCENT17

of 12th graders are interested and proficient

in STEM5

MILLION5.5

Military caregivers2

with generally higher levels of

economic hardship, stress

1MRCI2RAND Corporation, “Hidden Heroes: America’s Military Caregivers”, 2014

3Blue Star Families “2013 Military Families Lifestyle Survey”, 20144Costs of War, Brown University

5Business Higher Education Forum, “Meeting the STEM Workforce Demand,” 2011

700Post 9/11

veterans who have some degree of a disability4

THOUSAND

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Corporate Responsibility Research

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53% SUPPORT

STEM IN LOCALCOMMUNITIES

EMPLOYEES,MEMBERS, PROSPECTS

61% WANT TO

VOLUNTEER AND HAVE FLEXIBILITY

EMPLOYEES

70% PREFER TO DO BUSINESS WITH

COMPANIES THAT GIVE BACK

EMPLOYEES,MEMBERS

82% WANT TO HEAR ABOUT USAA’S

CR EFFORTS

EMPLOYEES,MEMBERS, PROSPECTS

93% “FOCUS ON

THE MILITARY COMMUNITY”

EMPLOYEES,MEMBERS, PROSPECTS

Source: MRCI CC1320 (Hageman); FH/MRCI - Qualitative

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Corporate Responsibility Strategy

OUR BRAND

OUR SIGNATURE CAUSE

DIRECT IMPACT TARGETS

GOING ABOVE FOR THOSE WHO HAVE GONE BEYOND

Improve financial behaviors, habits, stability and security

Financial Readiness for Service Members, Spouses

& Children

Support for Military Caregivers, Families of the Fallen

& Wounded+ +

MILITARY FAMILY RESILIENCY

NATIONAL FOCUS

Fulfilling Careers for Veterans

& Military Spouses

Promote emotional well-being, healing, support systems and

financial empowerment

ADDITIONAL LOCAL FOCUS

Promote financial literacy and help students gain STEM-related

learning opportunities

Address basic human needs due to homelessness and hunger

DIRECT IMPACT TARGETS

Provide transition assistance and increase career opportunities

Support safety, prevention and natural disaster relief efforts for

communities we serve

EducationFamilies in Need + + Safety & Disaster Response

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WE KNOW WHAT IT MEANS TO SERVE®

MILITARY AND VETERAN AFFAIRS 10

Comcast NBCUniversal: Looking Forward, Giving Back• Our Investment

• Since 2001, Comcast has invested more than $4.8 billion in the communities we serve. • Our Focus Areas

• Digital Literacy; Youth Leadership; Community Service• Digital Literacy

• Internet Essentials • My Future• Easterseals

• Youth Leadership• Beyond School Walls• Comcast Leaders and Achievers® Scholarship Program

• Community Service• Comcast Cares Day• Employee Giving Campaign

MILITARY AND VETERAN AFFAIRS 11

Military Community – Collaboration & Impact• Collaboration

• Military Affairs advises Comcast Foundation– Requests to CI team -> we provide military

expertise -> decision on level of support– Partnerships focused on employment

readiness• Aligning corporate efforts across regions• Aligning corporate teams on like-minded goals

– Support veteran entrepreneurs• Impact

• Bunker Labs National Sponsor• The Travis Manion Foundation

– 2016 Corporate Leadership Award • 2016 Comcast Cares Day – 30+ Projects in

conjunction with nationwide VetNet• Rio Olympics Streaming• Elizabeth Dole Foundation’s “Hidden Heroes”

Presentation for International Corporate Citizenship Conference

MARCH, 2016

MILITARY PROGRAMS AT BOOZ ALLEN HAMILTON

WE CREATE CONNECTIONS TO ENGAGE AND ASSIST MEMBERS OF THE MILITARY AND THEIR FAMILIES

WE REINFORCE OUR COMMITMENT THROUGH OUR PARTNERSHIPS AND OPPORTUNITIES FOR OUR STAFF TO SERVE THE MILITARY COMMUNITY

14This document is confidential and intended solely for the client to whom it is addressed.

CURRENT MILITARY COMMUNITY PARTNERSHIPS

15This document is confidential and intended solely for the client to whom it is addressed.

Military Strategic Alignment?USO of Metropolitan Washington Value to Veterans/ Employee Engagement/Business Priority - Recruiting

Bob Woodruff Foundation Telling Veteran StoryTRAGEDY ASSISTANCE PROGRAM FOR SURVIVORS (TAPS) Supporting Military Families/Employee Engagement

Blue Star Families Supporting Military Families/Employee EngagementOperation Homefront (National) Supporting Military Families/Business Priority - Innovation Center,

ConsultingGot Your 6 Telling Veteran Story/Business Priority - Innovation and CCG

Give an Hour Telling Veteran StorySalute Mlitary Golf Association (SMGA) Employee Engagement

United Through Reading Supporting Military FamiliesDisabled American Veterans Employee Engagement

Paralyzed Veterans of America Employee EngagementWreaths Across America Employee Engagement

Henry M Jackson Business - Military HealthWORLD Team Sports/Face of America Employee Engagement

Team Red White Blue Value to Veterans/Employee EngagementAmerican Veterans Employee Engagement

Pro Bono Operation Homefront Supporting Military Familes

WIMSA Value to VeteransService Women's Action Network

Elizabeth Dole Foundation Supporting Military Familes

EXAMPLES OF INTEGRATED PARTNERSHIPS BRINGING VALUE TO THE BUSINESS AND THE COMMUNITY

16This document is confidential and intended solely for the client to whom it is addressed.

Partnership Key Message(s) Supported Other Stakeholder ROI Highlights Business Capability or Internal Strength?

USO of Metropolitan Washington – transition program

Value to Veterans CP, Military Recruiting Cyber, Cisco, PMP, others

Hiring Our Heroes Supporting Military Families CP, Military Recruiting, People Services, D&I

Recruiting, People Services (flex-work options), Diversity

TAPS – data science project (in discussion)

Supporting Military Families CP, SIG Sailfish/data science

Mission Continues – “Her Mission Continues” partnership (in discussion)

Value to Veterans CP, Military Recruiting Diversity/Inclusion, Recruiting

Got Your 6 – Collaboratory, potential partnership (in discussion)

Telling our Veteran Story, Supporting Military Families, Value to Veterans

CP, D&I, CCG business Data science, innovation center, megacommunities

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Inspired Service: Supporting Veterans and

Their Families

Immanuel SutherlandSr. Specialist, Corporate Citizenship

Altria Client Services

Corporate Structure

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economic interest

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Mission and ValuesOur mission is to own and develop financially disciplined businesses that are leaders in responsibly providing adult

tobacco and wine consumer with superior branded products.

Invest in Leadership

Align with Society

Satisfy Adult Consumers

Create Substantial Value for Shareholders

Integrity, Trust & Respect

Passion to Succeed

Driving Creativity into Everything We Do

Executing with Quality

Sharing with Others

ValuesOur Values guide our behavior as we pursue our mission and our business strategies

Altria Client Services l BCICCC l 3.27.2017 l FINAL

Strategic Military Contributions

As an American company, investing in leading military support organizations continues to demonstrate our recognition and support of those and their families, who volunteer to serve our country and preserve our freedoms.

Support programming and services for active, wounded, transitioning military personnel, and military families with scale and ability to serve Altria’s operating communities, especially Virginia.

Rationale

Strategy

Altria Client Services l BCICCC l 3.27.2017 l FINAL

Strategic Military Contributions

FrameworkWho

What

How

Active Veteran

Active Duty

USO

Military Families

Big Brothers Big Sisters

Transitioning (Employment)

Farmer Veteran Coalition Hire Heroes USA Paralyzed Veterans of

America VA Values Veterans (V3)

Wounded, Ill, Injured

Boulder Crest Retreat

Hope for the Warriors

Impact Metrics # of active military and family

members served # of volunteer hours/engagements in

operating communities # of military youth mentored

# of transitioning/veterans employed # of transitioning/veterans employed in

operating communities/states # Masters of Social Work Interns placed

(employed)

Altria Client Services l BCICCC l 3.27.2017 l FINAL