Insp

ire M

eInspire

MeCASL Tour of

New Zealand Libraries

April 2006

Angela Papas

Insp

ire M

eNew Zealand Libraries

• Introduction and Background• Staff & Management• Planning & Service Delivery• Vibrant Buildings • Marketing and Branding• Partnerships

– Partnerships with other Library Services

– Partnerships with schools and community centres

• Youth Spaces– Tupu Library

• Akozones• Learning Centres• Self Service• Manukau City Libraries & The Retail

Library– Botany library

• Conclusion/ Recommendations

Insp

ire M

eIntroduction & Background

•Long history/tradition of public libraries and reading.

•44% of the adult population, bought a book in a four week period.

•Only 29% of Australians bought a new book.

•39% of the population visited a library •in a four week period.

•$200 million is invested annually to provide library services in NZ.

•50 million items are borrowed annually.

•80% of New Zealanders have a library membership.

Botany LibraryRetail Library/RFID

Manukau

Insp

ire M

eComparisons 2003-2004

New Zealand Victoria

Population 4.2 million 5.3 millionBudget $200 million $141.5 millionItems Borrowed 50 million 49 millionLoans/Capita 12.5 9.2

New Brighton LibraryChristchurch

Insp

ire M

eStaff & Management

Wellington Central LibraryMarketing Department

•Staff:-Well-qualified, trained, motivated & customer focused

•Management:-Empowered and motivated teams

•Hire Specialist non-librarian professional staff

•Use the Coaching-model

•Looking into the future to attract younger staff

Insp

ire M

ePlanning & Service Delivery

•20 year guiding plans

•Community needs planning

•6 year refurbishment plans

•MetroNet – library partnerships

•Not focused on standards but look at possibilities and have a vision

South Library & Learning CentreChristchurch

Insp

ire M

eVibrant Buildings

Te Matariki Clendon Community Library ServiceCommunity Centre Co-located with Library

Manukau

•Great ability to think outside the box

•Focused on creating innovative and welcoming environments

•New well-designed libraries increase usage dramatically

•WOW factor

•Cafes – Living Room Layout – Large windows – Quality equipment

Insp

ire M

e

Upper Riccarton Community and School LibraryChristchurch

Insp

ire M

e

Upper Riccarton Community & School LibraryChristchurch

Insp

ire M

eNew Brighton Library

Christchurch

Insp

ire M

eParklands Library

Christchurch

Insp

ire M

eParklands Library

Christchurch

Insp

ire M

eMarketing & Branding

Upper Riccarton Community & School LibraryChristchurch

Botany LibraryRetail Library/RFID

Manukau

Insp

ire M

e

Te Matariki Clendon Library Service& Community Centre Manukau“Living Room” Collection Areas

Insp

ire M

ePartnerships

Co-locations and Collaborative work

•Regional centralisation of technical services.

•Combined tender & implementation of Library Management System.

•Looking into purchasing LOTE materials through nationwide buying scheme.

Partnerships with other Library Services

Wellington Central Library

Insp

ire M

ePartnerships with Schools & Community Centres

•Co-located schools and community centres work well

•Upper Riccarton shares class rooms

•Te Matariki co located with Community Centre and share desk

Te Matariki Clendon Library Service& Community Centre

Manukau

Insp

ire M

eYouth Spaces

New Brighton LibraryChristchurch

Insp

ire M

e

•Pay particular attention to learning and recreational needs of youth

•Work well with schools

•Provide televisions, x-boxes, •play stations, music pods, internet

Youth Spaces

Te Matariki Clendon Library Service& Community Centre

Manukau

Insp

ire M

eSouth Library and Learning Centre

Christchurch

Insp

ire M

eUpper Riccarton Community and School Library

Christchurch

Insp

ire M

eTupu Dawson RoadYouth LibraryManukau

Insp

ire M

eTupe Dawson RoadYouth LibraryManukau

•Library dedicated to youth

•Target market is teenagers

•At design stage local teenagers were consulted

•Tupu has the a product range aimed at teens

•Furniture and Interior design also aimed at teens

•Young Staff

Insp

ire M

eAKOZONES Glenn Innes Library

After-school Homework ProgramAuckland

•5 sites within Auckland City Libraries operate AKOZONES

•Provide a holistic learning approach

•Library staff with teaching backgrounds

•Target age 8-12

•Funding covers staffing, printing, educational resources, internet & refreshments

•Between 20 & 50 children may attend these centres on any one day

Insp

ire M

eGlenn Innes Library

After-school Homework ProgramAuckland

Insp

ire M

eLearning Centres

•Christchurch Learning Centres started with funds from the sale of a school closure

•Centres provide hands-on technology learning for school children

•Community groups also use centre and classes are tailor run.

Parklands LibraryChristchurch

Insp

ire M

eCustomer Service & Self Service Upper Riccarton Community & School Library

Christchurch

•Importance on allowing staff time to interact with library users.

•Self Checkouts –Self Reservation pickups- Keeping less behind the desk.

•Self Checkouts have been embraced by library users.

Insp

ire M

eManukau City Libraries

•Manukau City has 3rd largest city population in New Zealand & is the fastest growing.

•150 ethnicities are represented in the city.

•$16 million budget.

•3 million issues & 2.5 million visits per year.

•70% of residents had used a library in the past year.

•New or refurbished library every 18 months.

Botany LibraryRetail Library/RFID

Manukau

Insp

ire M

eThe Retail Library

Located in the heart of a shopping precinct.

Designed with retail principles in mind. Innovative approach attracts the attention of non-users.

Layout of the library has been designed to create zones. -Retail Zone -Leisure Lounge -Peaceful Place-Showcase-Focus Room -Learning Centre

Library users are welcomed by a memberof staff within 90 seconds.

Information technology is a major feature of the library, and plays an important role in providing self-service options.

Insp

ire M

eBotany Library

Retail Library/RFIDManukau

The Retail Library

Insp

ire M

eThe Retail Library Botany Library

Retail Library/RFIDManukau

Insp

ire M

eThe Retail Library Botany Library

Retail Library/RFIDManukau

Insp

ire M

eRecommendations

Possible strategies that could be implemented in Australian libraries include: •Updating collections to be community focused• Spreading library success stories and lifting library profile e.g. articles in “Incite” and “Local Government mags”•Inviting New Zealand staff to present to Australian stakeholders•Benchmark with more challenging libraries in New Zealand •Investigating regional collaboration for ‘back room tasks’ •Strengthening planning partnerships in Local Government •Working NATIONALLY or at least State wide!•Changing library culture to make it more customer focused•Being more innovative with Library layout and design

Karori Community LibraryWellington