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Transcript of Inspector room jp
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www.inspectorroom.com
YOU DIDN’T KNOW WE WERE THERE,
DID YOU?
Inspector Room
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www.inspectorroom.com
Mission
“To deliver high quality observations whilst remaining anonymous and unobtrusive.”
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www.inspectorroom.com
Together: Perfection
Inspection
Detection
Reflection
Perfection
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www.inspectorroom.com
Our Basic Reporting Page
Hotel Name XYZ Resort and Spa
Date of Inspection 10 May 2014
Score: 5 = Excellent 4 = Very Good 3 = Average 2 = Poor 1 = Very Poor
Department Score Score by %
Reservations
1 Phone answered promptly 5 100
2 Phone answered as per SOP 5 100
3 Reservation made as per SOP 5 100
4 Details readback and confirmed 3 60
5 Correct Salutation used 4 80
6 Call ended as per SOP 3 60
7 English level as per requirement 5 100
Department Total 30
Department Average % 86
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www.inspectorroom.com
Services
Standard Quality Check for Room and Front Desk
Standard Full Service CheckSuperior Quality Check – Full ServiceDeluxe Quality Check – Full Service
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www.inspectorroom.com
Standard Quality Checks
Front Desk OperationsTelephone OperationsRoom Facilities and Room ServiceOne night stayShort Report with Scores
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www.inspectorroom.com
Superior Quality Checks
Front Desk OperationsTelephone OperationsRoom Facilities and Room ServiceRestaurantsCan be tailored to Meet Clients’ NeedsOne Night StayWritten Report + Score & Recommendations
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www.inspectorroom.com
Deluxe Quality Checks
Front OfficeTelephone ServicesRoom and Room ServiceRestaurantsAll extra Hotel FacilitiesCan be tailored to meet the Clients’ NeedsTwo night stayWritten Report + Score & RecommendationsReturn Visit at a later date
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www.inspectorroom.com
Why the Inspector?
An Objective, unbiased viewNo “up selling” of further productsExperience around the WorldAdaptable
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www.inspectorroom.com
And so….
Inspector Room. A new approach.
Inspection
Detection
Reflection
Perfection