Live Chat Insight: Online Customer Engagement has Evolved - Ian Rowley, Who's On
Insight update: Engagement, senses and mobile
Transcript of Insight update: Engagement, senses and mobile
Insight update Engagement, senses and mobile
Sight is the only sense required for consumers to engage with advertising in newsbrands
Tactile ads have higher spontaneous
awarenessand improved brand metrics
Touching Newspaper ads improves brand metrics and willingness to purchase
Touching Newspaper ads improves brand metrics and willingness to purchase
+41% +30% +30% +34% +22%
Honesty and sincerity
Confidence Reliability Customersatisfaction
Would recommend
Newspaper reading is dying out because young people aren’t picking up the habit
Daily4.8m
Weekly9.2m
Monthly13.5m
Newsbrand reach amongst young peopleMultiplatformPrint
Daily3.7m
Weekly7.5m
Monthly9.5m
Newsbrands no longer have a role now that our culture is saturated with free news
Saturation means newsbrands’ role is more important than ever
Millennials Boomers
81%76%
74%71%I identify with [my news
brand’s] point of view
I like that I get a balanced point of view from [my news brand]
“I wasn’t expecting to enjoy it as much as
I did. It was good to read a range of different articles and widen my
knowledge in areas and stories that I knew nothing about which started lots of
social interaction. It’s been a bit of an eye opener - I didn’t realise I was missing
so muchJames, 29
Smartphone advertising doesn’t work
A narrated world
Smartphone advertising should be seamlessly integrated, interactive and targeted
I would make it less invasive and more targeted. I know that internet advertisers
can track your browsing activity and target adverts at you, but I feel these are still quite generic. I don't know how, but it would be great to see adverts tailored
personally to youMichael, 21
“
Coming up
The roles of all newsbrands platforms in consumer journeys to purchase.
Consumer Journeys
Multiplatform effectiveness
What is the relative impact of advertising on each newsbrand platform?
And to what extent does this impact see an incremental increase for the significant numbers who are accessing newsbrands
on more than one platform?
QuestionsThank You