insight Kia Motors sustainability report 2008 execution · thinKing about Since 2003, Kia Motors...
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Kia Motors sustainability report 2008insight execution
231, Yang
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Kia M
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rs _ Sustain
ability M
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TEL: +82.2.3464.5166 E-M
ail: ecoK
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kia.co.kr / p
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Kia Motors
sustainability
report
2008
002 I Sustainability Report Framework
004 I Message from the CEO
006 I Stakeholder Participation
007 I Materiality Analysis
012 I Corporate Overview
012 I Global Network
014 I Management Philosophy and Vision
016 I Sustainability Management
020 I Corporate Governance and Board
intro
econoMic value024 I Disclosure on Management Approach
025 I Operating Performance
032 I Financial Highlights
033 I Special Story: Design Management, Global Management
environMental value038 I Disclosure on Management Approach
039 I Environmental Management
040 I Eco-Friendly Product Development
054 I Eco-Friendly Workplace
063 I Environmental Management System
065 I Eco-Friendly Supply Chain Management
069 I Environmental Management Costs
070 I Eco-Friendly Achievements in Domestic Workplace
074 I Special Story: Countering Climate Change
social value078 I Disclosure on Management Approach
079 I Employees
092 I Business Partners
097 I Customers
104 I Community
111 I Special Story: Communicating with Stakeholders
outro112 I Third Party Verification
114 I GRI (G3) / BEST Index
117 I Sustainability Report Committee
thinKing about Since 2003, Kia Motors has published its Sustainability Report for stakeholders annually. With this report, Kia aims to
demonstrate its on-going effort to better its sustainable management practices and report performance in sustainable
development initiatives to stakeholders. Kia Motors strives to fulfill its responsibilities to stakeholders who demand a
company that builds safer and more reliable vehicles while being mindful of the environment and minimizing the impact
of its automobiles. Sustainability Report 2008 provides a thorough analysis of the magnitude of the sustainability
development impact encompassing the areas of economics, the environment and society. With stakeholders’
participation, the sustainability report focuses on the subjects that address their particular interests.
This report outlines major achievements in sustainable development in 2007 with an aim to deliver a clear and accurate
picture of one year’s progress towards being a more sustainable company. Incorporating environmental consciousness
into all facets of product development, from production to logistics to supply chain management, Kia Motors continues
to grow as a socially conscious organization as detailed in this report.
RepoRting guidelines
Kia Motors Sustainability Report 2008 is based on the GRI’s* Sustainability Reporting Guidelines
2006 (G3) and BEST Sustainability Reporting Guidelines** from IPS. GRI’s criteria for the contents can
be found in the Outro of Kia Motors Sustainability Report under section “GRI (G3) / BEST Index.”
* GRI: Global Reporting Initiative (www.globalreporting.org)
** The BEST Guideline (BEST Sustainability Reporting Guideline) was jointly developed by the
Ministry of Knowledge Economy(MKE), the Korea Chamber of Commerce and Industry (KCCI),
and the Institute for Industrial Policy Studies (IPS) and provides for five levels of reporting
rigor (Level 1 ~ 5).
RepoRt outline
PuRPOSE _ This report aims to inform stakeholders of the results of sustainability management
from a balanced perspective while providing a thorough internal review of sustainability
management activities over the year. This report also serves to reexamine Kia’s current position and
evaluate future directions.
ACCOuNTING STANDARDS _ Investment and expenditure of environmental and social costs are
approved by the Board of Directors, audit committee and external audit committee according to
financial accounting standards. The report reflects an investment rating system 2004 based on the
investment breakdown by investment type.
CHANGES _ There are no significant changes in standards for reported data from previous reports,
unless otherwise specified.
DOCuMENT VERIFICATION _ This published report is based on the information provided by the
Sustainability Report Committee of Kia Motors and is created to impartially monitor the progress of
sustainable management within the company. This report is also verified by IPS in its report review,
onsite inspection and review of the Materiality Test according to the verification criterion outlined
by the GRI (G3) guideline and BEST guideline.
toMorrowKia Motors is an entity continually evolving to better serve sustainable efforts. During the evolution of this report, there
are bound to be some growing pains such as the lack of thorough overseas business information in last year’s report.
Thus, extensive information has been added about our overseas business to better meet G3 guidelines. To grow
properly, Kia will create certain rules to which it will strictly adhere. At Kia Motors, full disclosure of sustainable
development in a transparent manner is a top priority.
By publishing the Sustainability Report, Kia Motors reflects on its current sustainability management status, looks back
to find ways in which to improve and looks forward to identify innovative solutions to better serve sustainable efforts as
a responsible corporate citizen.
scope of the RepoRt
THE REPORTING PERIOD AND SCOPE _ The report covers the period between 2005 and 2007. To
accurately depict the quantitative performance, the past three years of data were collected
(environmental data in year zero (2003) + every three years). Qualitative results from the 2007
achievements in this report have also been assessed. The reporting year coincides with the
company’s fiscal year that ends on December 31st of each year. This report’s monetary denomination
is based on Korean currency, the Korean won. All quantitative data is based on ton (t), kilogram (kg),
kilometer (km), square meter (m2), kilowatt (kW), and all other units are listed with their numerical
values.
REPORT TARGETS _ This report covers Kia Motors, subsidiaries of Kia Motors and joint overseas
corporations. Domestic facilities covered include Kia headquarters, Sohari, Hwaseong and Gwangju
plants, R&D Headquarters and Customer Service Centers. Additionally, overseas facilities covered
include Dongfeng Yueda Kia Motors, Kia Motors Slovakia plant, overseas technology research
centers and other overseas subsidiaries.
The 2008 report improved upon last year’s report by improving data collection methods and
filling in data gaps of overseas business activity.
REPORT PuBlICATION SCHEDulE _ The English version of the Sustainability Report 2008 was
published on June 5th of 2008, and The Korean version was published on March 21st of 2008 and
distributed at the general shareholders meeting. The Sustainability Report is published yearly, and
this is its 6th edition.
foR moRe infoRmation
Additional information can be found through the Internet and the Sustainability Management
Team of Kia Motors.
FOR MORE INFORMATION ABOuT KIA MOTORS, VISIT www.kia.co.kr or www.kmcir.com/eng/index.
aspx
TO VIEW THIS REPORT ONlINE, SEE englishdart.fss.or.kr (Repository of Korea’s Corporate Filing) or
www.kmcir.com/eng/index.aspx (Kia Motors website)
CONTACT: Sustainability Management Team, Planning Division of Kia Motors
TEL: +82. 2. 3464. 5166 E-Mail: [email protected] / [email protected]
Despite the unstable domestic and foreign business environment last year,
Kia Motors continued strengthening its business foundation to prepare for
future growth.
Business that adds economic value
2007 started with the long-term goal of establishing a brand identity unique to Kia
Motors. To that end, a design team was created in 2007 to build a brand identity
that stood above the rest and reflected a coherent design philosophy. Kia also
focused on improving profitability through cost saving measures to build a strong
stable economic foundation for the future. The recently erected production plant in
Slovakia, the second plant in China and new building in European facility allow Kia
to challenge the rapidly changing global market by increasing global production
and sales capacity. These pro-active steps also aid in the efforts to establish a strong
brand presence throughout the world. Kia Motors will leap onto the global stage
while solidly prepared for the future.
Business that pRomotes enviRonmental soundness
Environmental sustainability emerged as a global challenge for 2007. This challenge
fueled the need for eco-friendly cars that not only bolster increased performance
and safety but also feature eco-friendly designs. 2007 also became a year that
accelerated the development of an eco-friendly lineup of cars with technological
features like high fuel efficiency and low greenhouse gas emissions. Kia is especially
pleased to be acknowledged for its untiring effort in bridging automobile
development with environmental sustainability. Last year, Kia Motors was selected
as the third “most environmentally friendly automobile manufacturer” in the
United States, the world’s largest automobile market. Kia Motors was also voted
into the top tier of brands in terms of new car quality in the U.S. and European
markets as well as the domestic market. As an environmentally responsible
company, Kia is combating climate change through the reduction of greenhouse
emissions and hazardous waste material in the production process. Kia Motors
strives to minimize the environmental footprint of its products.
We continue in our pursuit to become
a highly competitive company built on a foundation of trust
with an exemplary track record of sustainable management.
Message froM the ceo04
05
socially ResponsiBle Business
Under the banner “Moving Together with the World,” Kia Motors actively
participates in community outreach and service activities. In 2007, Kia ran social
projects that promoted a culture of motor safety and provided aid to persons with
disabilities. Kia also expanded its employee volunteer service program with
emphasis on community service. The company implemented a structured social
contribution system to materialize the principles of corporate social responsibility. It
also devoted its energies to revitalizing the local business community by providing
tailored help to meet their needs. To bridge the disparity between small- and
medium-sized businesses (SMBs) and large conglomerates, Kia actively partnered
with them to provide support to foster healthy relationships. For example, Kia
ventured into overseas markets as equal partners, provided early business
stabilization support, and conducted technology seminars and R&D Tech days to
bridge the technology gap.
Economic value, environmental soundness, and social responsibility serve as Kia
Motors’ underpinnings of its sustainability efforts. To bring stakeholders’ happiness
and ensure a sustainable future for all, Kia Motors will always treat these three
issues equally and attentively.
As a company founded on trust, Kia Motors will play a crucial role in society as a
model corporate citizen fulfilling its responsibilities. As a highly competitive
company, Kia Motors will emerge as a model of sustainable management for others
to emulate.
We continue in our pursuit to become
a highly competitive company built on a foundation of trust
with an exemplary track record of sustainable management.
nam-hong cho
Kia Motors President and CEO
March 2008
Sustainable management begins with a belief that everyone is part of a community. Kia
Motors is a corporation that is part of a larger business community in which it operates and
shares its responsibility within the community. As such, sustainable management must always
consider the stakeholders in all matters of corporate activity. As the corporation’s size
increases, it becomes easier to lose focus on the people who matter. Through a variety of
communication channels, Kia is able to collect feedback and determine the needs of its
stakeholders. The means by which Kia can keep an open channel of communication with its
stakeholders is demonstrated below.
communication channel with stakeholdeRs
stakeholdeRs’ opinion suRvey on sustainaBility RepoRt 2007
Stakeholder opinions on Kia Motors Sustainability Report 2007, published on March 16th of
2007, helped identify key areas of improvement for the 2008 report. The 2007 report was
divided into six parts consisting of interesting parts, excellent parts, weakest parts, contents,
communication, and overall opinion. After, a sample of 67 stakeholders participated in a
survey to detail opinions expressed in each of those parts.
staKeholder participation
Reader survey Results and 2008 Report improvements
kia motors
shareholders & investors
customers
employees
Business partners
ngos & academia
government
Annual shareholders meeting
Customer satisfaction surveys
Addressing customer complaints
Report committee
Report survey
Seminars, forums, survey participation
Analyzing issues and reaction
Mutual business cooperation
Business partners’ feedback channel
Policymaking participation
sampling of stakeholder survey
• employees: 69%• Business partners: 4%• Customers:6%• sustainability management experts: 19%• miscellaneous: 2%
weak contents
50%
40%
30%
20%
10%
22%
14%
46%
18%
0%
economy environment society product
excellent contents
50%
40%
30%
20%
10%16%
43%
15%
26%
0%
economy environment society product
06
I 1 I Writing a report from a stakeholder’s perspective (with
footnotes to explain jargon)
Technical terms and internal jargon can be often confusing
and misunderstood. Confusion was minimized with the
addition of footnotes and detailed explanations of technical
terms and internal jargon used in the report.
I 2 I Sustainable management vision and objectives
The Materiality Test was applied to evaluate the future
direction of Kia’s sustainable management efforts. Contents
of sustainable management activities were expanded at the
beginning of the report. Also, the company's strategy,
performance status and business management goals in each
section of the report were expounded.
I 3 I labor relations-related issues
An in-depth report of social performance in the social value
section of the sustainability report was also included.
Information related to labor issues will gradually be added.
I 4 I Corporate governance
More detailed information on business ethics and corporate
governance were included.
I 5 I Report contents
The 2008 report cites corporate performance and plans based
on the principle of sustainable management while meeting
the guideline requirements.
I 6 I More balanced report (relatively insufficient data in
sections beside environmental value)
Entries on product development (including environmental
value) and social value that were insufficient in last year’s
report according to the stakeholder survey were also
strengthened.
I 7 I Visually aided report (including graph)
Graphs, information in Tp form and a special story to improve
readability were added.
I 8 I Supplementary information in comparison with other
industries
A report with a more balanced view was produced by adding
external evaluations of the company’s and industry’s
activities.
07
The Sustainability Report must incorporate relevant issues from both the company and its
stakeholders. Kia believes that management activity centered around stakeholders’ interests
is the key to becoming a company that opens the doors to a sustainable future. The
Materiality Test allowed key issues to be identified, which were then used to create strategies
to improve sustainability development. In addition, Kia clearly reported current plans and
activities in response to the Materiality Test in the Kia Motors Sustainability Report 2008.
mateRial issues (2008)
Materiality analysis
• employees: 69%• Business partners: 4%• Customers:6%• sustainability management experts: 19%• miscellaneous: 2%
+– (medium) (high)inteRnal conceRns
sustainaBle management
• StakeholderFeedback
economy
• DomesticandForeignMarketExpansion
• StrengtheningOverseasSales
pRoduct development
• Reusability(Recycling)•EmissionReduction
socially ResponsiBle management
• StableEmployment
• Discrimination-FreeWorkplace(HumanRights)
• WorkplaceSafetyandHealth
• ContributiontotheCommunity
enviRonmental management
• EnvironmentalLawCompliance
• ReductionofHarmfulGasEmissionsintotheEnvironment
• CleanerProductionTechnology
• EnvironmentalCosts(Accounting)
sustainaBle management
• SustainableManagementPlanning(Results&Goals)
economy
• FinancialPerformance
• BrandValue
pRoduct development
• AlternativeFuelVehicleDevelopment
• ProductSafety
socially ResponsiBle management
• LaborRelations
• CommunityServiceProjects
• PartnershipSupport
• FairTrade
enviRonmental management
• ClimateChangeCountermeasures
• EnvironmentalManagementSystem
economic achievement
• ExecutiveLeadership•CorporateGovernance
• BusinessProcessInnovation(Reorganization)
economy
• IndirectEconomicImpact
pRoduct development
• ProductDevelopmentStrategy
socially ResponsiBle management
• WorkandLifeBalance•EmployeeVolunteerWork
• LeadershipTraining
enviRonmental management
• EnvironmentalProtection•Eco-friendlyProductAcquisition
• ManagementofTransportationandLogisticsImpact
on Environment
sustainaBle management
• ManagementPhilosophyandVision
• BusinessEthics
economy
• RiskManagement
pRoduct development
• BetterFuelEconomy
socially ResponsiBle management
• CustomerSatisfaction(CustomerService)
• WorkandLifeBalance
• EmployeeTraining
• EmployeeWell-being
enviRonmental management
• ConservationofEnergyandResources
+
–
(med
ium
)(h
igh
)e
xte
Rn
al c
on
ce
Rn
s
what is the materiality test?
First, materiality should be defined. According to the GRI’s
Sustainability Reporting Guideline, materiality is defined as “the
threshold at which an issue or indicator becomes sufficiently
important that it should be reported.” Simply, the materiality test is
a test to see if an issue or indicator is relevant enough for this report.
Kia Motors defines the relevant issues which must take priority and
identified as high risk and/or high interest to stakeholders. In
addition, Kia Motors employed the IPS Materiality Test ModelTM to
determine the material issues. The IPS Materiality Test ModelTM is a
5-step test model subdivided into internal policies, norms and laws,
stakeholder feedback, industry benchmarks and media research. IPS*
created the IPS Materiality Test ModelTM in December 2006 to test
and derive material issues that match characteristics and present the
condition of each industry.
* One of the functions of IPS is to help form strategies for sustainable development.
test 2 norms and lawstest 3 stakeholder feedbacktest 4 industry Benchmarkstest 5 media Research
high Reporting priority2
4
1
3
ex
teR
na
l c
on
ceR
ns
inteRnal conceRnstest 1 internal policiestest 3 stakeholder feedback
as part of the journey, weathering both the good and bad is expected. sometimes, the journey
requires driving through the rain while hoping for clear skies ahead. kia motors has made it its goal to
not look for short-term gain, but instead focus on steady long-term gain. even in harsh weather, kia
continues to raise brand awareness and make its way towards a brighter future through continuous
investment.
08
continuance
Reaching the destination is not necessarily the goal. sometimes, it’s best to move aside to let others
pass. Because the road is shared, it is only courteous to share with others. these little acts of kindness
gather and are then “paid forward.” in the end, the journey goes faster in the right direction.
kia motors remembers that in all its activities, stakeholder happiness precedes all other priorities.
coexistence
09
along the road, there are a number of other creations that share the same journey. as such, it is im-
portant to clear obstacles for others on the way. when choosing a path wisely, looking back on the
road just traveled provides insight into how their journey is just as precious as one’s own. the dream
of a peaceful relationship between the automobile and the earth is what drives kia motors forward.
10
conservation
ahead of the tunnel there is a light but it does not symbolize the end. the journey continues on and
there are often rainy days. when traveling with others, the journey can slow so as to admire the beau-
ty of the land along the way. kia motors’ aim is not to travel the fastest or the furthest, but rather, it
is to ensure an enjoyable journey for everyone.
11
aspiration
conservation
company intRoduction
Since its establishment in 1944, Kia Motors has led the development of the then infant Korean auto industry and contributed to
building a strong national economy over the past 63 years. In 1975, Kia Motors’ first passenger car, the Brisa, became the first
Korean vehicle to be exported, which opened the floodgates to Korean exports. By 2000, through the establishment of a global
sales network, Kia has laid the groundwork to expand to every corner of the global market.
Domestically, Kia revitalized the local business community by creating employment, purchasing properties and partnering with
businesses to open overseas markets. In addition, Kia worked with local residents to find tailored solutions to each of the local
community’s problems. Through community service, Kia continually seeks ways to co-exist and cooperate with the community.
Kia Motors communicates tirelessly with the community to fulfill its duty as a corporate citizen. With concern for the
environment, Kia dedicates its energies and resources to becoming a part of the sustainable solution. Kia will build an unshakable
trust with customers by creating more value for customers who in turn will help the company grow. Ultimately, Kia Motors will
usher in a brighter sustainable future with its dynamic line-up of vehicles.
company status (as of december 31, 2007)
company Kia Motors
key executives Mong-Koo Chung / Eui-Sun Chung / Nam-Hong Cho
industry Cars and trailer manufacturing
product Cars and auto parts
headquarter 231, Yangjae-dong, Seocho-gu, Seoul, Republic of Korea
established December 11, 1944
total asset 12 trillion and 853.8 billion won
capital 1 trillion and 848.7 billion won
employees 32,977*AdditionalinformationisavailableontheweborEconomicValuesectionofthisreport.
coMpany overview
12
Kia Motors Japan
China Manufacturing Plant (Yancheng, Plant one & two with 3,367 employees)
Dongfeng Yueda Kia
Asia Regional Headquarters (Kuala lumpur, Malaysia)
South Africa Office
Middle East & Africa Regional Headquarters (Dubai, uAE)
Kia Motors Spain
Kia Motors Hungary
Kia Motors Czech s.r.o
Kia Motors Poland
Kia Motors Deutschland (Frankfurt)Kia Motors Ireland
Kia Motors uK ltd.Kia Motors Belgium
Kia Motors France
Kia Motors Austria
Kia Motors Central Europe
Kia Motors Sweden AB
Eastern Europe / CIS Regional Headquarters (Moscow, Russia)
Kia Motors Europe / Kia Motors European R&D Center / Kia Motors European Design Center (Frankfurt, Germany)
Slovakia Manufacturing Plant / Kia Motors Slovakia(Zilina, 300,000 units annual capacity, 2,601 employees)
Kia Motors Australia / Pacific Regional Headquarters
Kia Motors New Zealand
Headquarters – Seoul (32,977 employees, three manufacturing plants, two research facilities,
20 service centers, 340 sales offices)
13
majoR facilities
domestic
R&d Namyang R&D Center, Mabuk R&D Center
production •Sohari Manufacturing Plant: Annual Output 350,000 cars
(Carnival/Sedona and Pride/Rio models)
•Hwaseong Manufacturing Plant: Annual Output 600,000 cars (Sorento, Mohave/
Borrego, Cerato/Spectra, Opirus/Amanti, and Lotze/Optima/Magentis models)
•Gwangju Manufacturing Plant: Annual Output 420,000 cars
(Carens/Rondo and Sportage models, trucks, buses and military vehicles)
sales 17 Regional Offices, 340 Regional Sales Office, 424 Dealerships, 13 Shipping Offices
service 20RegionalServiceCenters,811ServicePartners,252VariousServiceProviders
overseas
R&d U.S. Technical Center, U.S. Design Center, Japan R&D Center, Europe R&D Center and
Europe Design Center
production • China Manufacturing Plant 1 & 2: Annual Capacity 440,000 cars (Rio, Sorento, Optima/
Magentis, Carnival/Sedona, Cerato/Spectra and Sportage models)
• Slovakia Manufacturing Plant: Annual Capacity 300,000 cars
(cee’d and Sportage models)
• Georgia Manufacturing Plant: Annual Capacity 300,000 cars (Under construction)
sales 165 Countries, 17 Subsidiaries, 148 Dealerships, 3,864 Dealers
service Located at Dealerships
Kia Motors Canada (Toronto, Canada)
Kia Motors Technical Center (Ann Arbor, Michigan)
Kia Motors America (Irvine, California)
Kia Motors Design Center (California)
Central & South America Regional Headquarters (Miami, Florida)
u.S. Manufacturing Plant / Kia Motors Manufacturing Georgia(West Point, Georgia / under construction / expected annual capacity of 300,000 cars)
China Manufacturing Plant (Yancheng, Plant one & two with 3,367 employees)
coRpoRate pRoduction
coRpoRate sales
Regional headquaRteRs
Regional offices
otheRs
global networK
innovation for
humanity
aim for the apex of the world
pursuing customer satisfaction
Reforms and challenges
aim for the apex of the world
Kia Motors will become a world-class
brand and overtake the position as the
apex of the global automotive industry.
In addition, Kia will build an ideal
structure that entwines both qualitative
and quantitative growth.
pursuing customer satisfaction
Customer satisfaction is the final goal of
Kia Motors. Trust and confidence is
earned by providing the best
technology, exemplary product quality
and excellent customer service.
Reforms and challenges
Kia will abandon preconceived notions
and practices. The company will find
creative and innovative ideas to pursue
its long-term vision of creating a society
that respects the environment and
humanity. Kia will work to advance a
corporate culture that contributes to the
prosperity of humankind.
ManageMent philosophy
and vision
14
15
management philosophy
The spirit of creative challenge is the underlying mentality and principle at Kia Motors. It is
the driving force behind the continued success of Kia Motors today and is what will allow an
active response to the changing business environment. With this spirit of creative challenge,
Kia hopes to create a rich and bountiful experience for its shareholders, customers,
employees, partners and the community.
Business policy
management confidence
Kia Motors facilitates business activities and increases the effectiveness of management by
fostering a mutual trust between employees and management. Kia believes that strong
confidence formed within the company will strengthen the company’s competitiveness and
organizational culture.
In turn, strong competitiveness and culture will boost operational efficiency, product
quality and customer service. Through strong management confidence, Kia insures worker
productivity, superior products and service, and stronger stakeholder confidence in the
company. In 2007, with the strong backing of its stakeholders, Kia took giant steps toward
becoming a world-class brand and competitor.
worksite management
Kia Motors enhances employee satisfaction and product quality through rapid decision-
making and immediate response to issues or suggestions that may arise in the field.
In 2007, through management of a global network, including regional sales headquarters
and overseas factories, Kia was able to provide early stabilization support and increase sales
capability. As a result, Kia’s ranking in IQS by JD Power and Associates jumped 12 spots from
2006 to 12th place with 125 points.
transparent management
In an effort to achieve sound governance and transparent management, Kia created a Board
of Directors, where the major corporate decisions are made, and established “checks and
balances” of management. To secure transparency of the decision-making process, corporate
governance was institutionalized. Kia Motors’ corporate governance is made up of the Board
of Directors, Audit Committee, Ethics Committee, and the Board Nominating Committee.
In 2006, Kia Motors received public attention due to a lawsuit against its executives for
their dealings with the management of company’s funds. Using this as an opportunity to
reflect, Kia Motors placed stronger re-emphasis on the fairness and transparency of decision-
making processes and proper business ethics.
sustainaBle management
Kia Motors began sustainability management based on the pressing need for accountibility
for the environment, now and in the future. In the past, the need for a more convenient
mode of transportation was the primary focus that shaped the automobile industry. However,
recent trends reveal the need for eco-friendly alternatives. In the 21st century, expectations
have changed and demand from the automotive industry to develop vehicles that maximize
convenience while minimizing their environmental impact is rising. All companies, regardless
of the industry, must exercise responsibility in generating profit and fairly distributing
revenue while keeping stakeholder interests in mind.
As part of the global automotive industry, Kia Motors proactively practices Environment-
ally Sound & Sustainable Development (ESSD) to fulfill its responsibility as a corporate citizen.
As such, Kia Motors hopes to grow with the community in a responsible manner. To help
achieve this goal, Kia created three models of sustainable development: environmental
management, community outreach and service, and business ethics.
All divisions of Kia Motors recognize the importance of sustainability management. Every
year, each department selects personnel to give a briefing on the current status of Kia in
improving the system one step at a time.
sustainability ManageMent16
sustainaBle development model
Sustainable Management
-Materialization
of Love for Humanity through
Automobiles
Business Ethics
Environmental Management Community Engagement
committee oRganization chaRt
economy
• PlanningOffice•FinanceCenter
pRoduct enviRonment
• Environmental Technology Institute
• Namyang R&D Center
pRoduction enviRonment
• Sohari Manufacturing Plant
• HwaseongManufacturingPlant
• GwangjuManufacturingPlant
• ChinaManufacturingPlant
• SlovakiaManufacturingPlant
• A/SDivision
• Production&DevelopmentDivision
community
• Management Support Division
• Procurement Division
• Domestic Sales Division
• Overseas Sales Division
social ResponsiBility
• Office of Planning & Coordination
• Management Support Division
• Regional Offices
Business ethics
• AuditOffice
Sustainable Management Supervision
-Sustainability
Management Team
sustainaBle development model
environmental management
Kia Motors’ environmental management aims to improve economic value and environmental
sustainability simultaneously. Kia sets environmental management as top priority for
sustainable management and seeks to expand the program. In June 2003, Kia Motors
unveiled a global eco-friendly management initiative called “ECO-GT5 2010”(Top 5 Global
Environmental Automobile Manufacturer by 2010). This initiative has laid a solid foundation
for creating sustainable values as Kia Motors fulfills its economic, environmental and social
responsibilities. ECO-GT5 2010 consists of environmental policy, environmental activity
guidelines, environmental goals, specific objectives, and implementation plans. The
Environmental Activity Guideline is comprised of the three-stage roadmap as shown below.
17
environmental activity
guideline
goals of enviRonmental management
Environmental Management Business Environment (Marketing, A/S, Sales)
Production Environment (Production, Procurement)
Product Environment (R&D)
enviRonmental declaRation
1. Share responsibility for the present
and future.
2. Make efforts in meeting environmental,
economic and social demands.
3. Strive to preserve life, diversity and the
Earth’s beauty.
4. Respect nature, and economic and
social justice.
enviRonmental policies
Concern for the environment is at the core of
Kia’s business management activity. As a global
stakeholder, Kia will do all it can to fulfill its social
and economic responsibilities.
Kia will actively lead the efforts in developing a
strong economy and protecting the environment.
Respect for the environment, present and future, is
what motivates the company.
enviRonmental management opeRation system
Environmental Management Plan Implementation
Environmental Management Strategy and Goals
Environmental Analysis and Performance Evaluation
PlAN DO
CHEC
K
A
CT
Kia MotorsImprovement and Application
Kia Motor's Long-term
Environmental Management
Strategies
Environmental Action Plan;
Three Rounds in Three Years
FIRST ROUND
2003-2005establishment stage
for environmental
management(Introductory Stage of Sustainability Management)
Building environmental management bases focused on domestic business sites
SECOND ROUND
2006-2008extension stage for
environmental management(Establishment Stage for Sustainability Management)
Reinforcing organizational competencies through extending environmental management of all business sites at home and abroad
THIRD ROUND
2009-2011growth stage for
environmental management(Extension Stage for Sustainability Management)
Pursuit of sustainable growth through environmental management
Business ethics
Working towards a more sustainable future is one of the responsibilities of corporate ethics.
Using a corporate responsibility model of fair distribution of earnings, Kia Motors adopted
the principle of fairness and impartiality as a model for sustainable management. Kia has
combined two corporate principles, building a trustworthy and transparent business, and
incorporates them into its corporate ethics code as a guideline for sustainable development.
Kia Motors’ ethical practices will serve as a medium to correct and improve faulty corporate
customsandcoststructuretoincreaseoverallcompetitivenessandEconomicValueAdded
(EVA®). The ultimate goal is to pursue business ethics that value stakeholders.
In an effort to become a trustworthy and transparent company, Kia adopted its code of
ethics in 2001 and issued a code of conduct for all employees. To ensure ethics compliance,
Kia conducts mandatory online education for employees and created a Cyber Audit Office to
enforce and oversee compliance.(1)
(1) MoreinformationontheCyberAuditOfficecanbefoundintheSocialValuesectionofthisreport.
By raising its competitiveness to world-class levels, Kia has been given the great responsibility to guide the growth of its national economy for the 21st century.
• Contribution to Society and
Country
• Promotion of Shareholder and
Customer Interests
• Respecting Human Rights and
Fostering Future Talent
• Establishing Respectable
Partnerships between Partners
• Establishing Transparent
Management
Code of Ethics Adoption
Strict Ethical Compliance
in Acquisitions Department
Adoption of Code of Ethics
Regulation of Workplace Ethics
Regulation of Gifts and Bribes
18
structure of Business ethics
Sections
Institutionalized Code Kia Motors’ Code of Ethics
Regulation of Workplace Ethics
Employee Ethics Compliance
Cyber Audit Office Cyber Call-in Center
Production and Distribution of Employee Ethics Guidelines
Ethical Guideline Publication and Cyber Ethics Education
19
community engagement
Kia Motors believes that community involvement is a natural extension of corporate social
responsibility as an active member of the community. Community service demonstrates the
company’s appreciation for its stakeholders and the community who have supported its
growth and made it possible for Kia’s current success. Kia Motors believes that the community
must be healthy in order for sustainable development to be successful. For this reason, Kia
adopted community outreach and service as its third criterion in its sustainable management
policy and continues to expand the scope and scale of the activity.
In 2005, Kia started a community service slogan, “Moving Together with the World,” to
move towards a better future with neighbors and the greater community. Kia’s community
activities encouraged comprehensive future-oriented activities as social welfare,
environmental preservation, next-generation growth support, cultural arts, healthy living
promotion and international exchange. Of those, Kia further focuses on motor safety and
convenient motor use within its community service activities. For example, Kia Motors started
the “School Zone Keeper Campaign” and other traffic safety campaigns to raise public motor
safety awareness. Also, the “Easy Move” vehicle development and accessibility campaign
creates a friendly transportation environment for persons with disabilities. Through these and
other programs, Kia employees have volunteered their time and energy to reach out and
serve the community. With the launch of overseas production facilities in 2007, overseas
headquarters and production facilities conducted community service in each of their
respective communities to reach the greater global community. Every part of the
organization, internally and externally, has taken active part in the effort to make sustainable
development successful.
Expansion of Motor Safety Culture
• Child Safety Motor Education
• School Zone Keeper Campaign
• Support Program for Traffic Accident
Victims and Surviving Children
Improving Motor Environment for the
Disabled
• Easy Move Vehicle Development and
Accessibility
• Improving Accessibility
• Supporting Disabled with Special Shoes
and Safeguards
Regional Social Projects
• Cultivation of the Environment and
Young Talent
• Development of Local Community
Employee Volunteer Work
• Social Volunteer Groups
• Volunteer Work by Affiliates
Kia Motors and Its Affiliates
Expansion of Motor Safety
Culture
Regional Social Projects
Employee Volunteer Work
Improving Motor
Environment for the Disabled
corporate governance
and board
Kia Motors’ corporate governance is a system created to insure soundness and transparency
of the corporation and manage the interest of Kia executives, shareholders and employees.
Kia Motors’ governance structure consists of the Board of Directors, the Board Committee
who voices the opinion of the external stakeholders, Audit Committee who closely watches
over the corporate management, the Board Nominating Committee, and the Ethics
Committee.
Board of directors
The Board of Directors is responsible for oversight and supervision of the overall affairs of the
company. More specifically, the Board of Directors not only undertakes the duties of the
articles of association as well as the duties entrusted by general meeting of shareholders, but
also oversees the company’s overall policy and management of the business. Additionally, the
board will appoint one of its members to be the chairperson of the Board to supervise
management. The Board of Directors consists of four inside directors and five outside
directors. The Board will meet regularly at appointed times and more meetings will be held as
needed.
Performance-oriented Compensation _ Kia Motors CEO, executives and senior managers
receive annual salaries which are determined by both personal achievement and
performance.
committee
Audit Committee _ The Audit Committee consists of four outside directors. The Audit
Committee’s role includes monitoring the fairness and transparency of business practices,
auditing the company’s operations, and investigating the company’s assets to assess business
performance. The Audit Committee also discusses the minutes of the annual shareholders and
Board of Directors meetings.
Board Nominating Committee _ The Board Nominating Committee consists of two outside
directors and two inside directors. The two outside directors are chosen at the annual
shareholders meeting.
20
the BoaRd of diRectoRs and committees
Board of Directors Ethics Committee
Board Nominating Committee
Audit Committee
21
Ethics Committee _ The Ethics Committee consists of five outside directors. The main goal of
the Ethics Committee is to maintain fair and transparent business practices. To achieve that
goal, the Ethics Committee reviews the "Monopoly Regulations and Fair Trade Law," enforces
the stipulation on favoritism in personal relationships in the "Securities Exchange Act," and
checksforcompliancewiththeFairTradeVoluntaryInspection.ThesocialfrontoftheAudit
Committee’s responsibilities also includes reviewing and evaluating community engagements.
Lastly, the Ethics Committee reviews the Code of Ethics and Code of Conduct within the
company and makes amendments to the Codes when deemed necessary.
Board structure as of December 31, 2007
Composition
Internal
External
Name
Mong-Koo Chung
Eui-Sun Chung
Nam-Hong Cho
Hee-Bong An
Jong-Chang Kim
Jong-Am Chung
Yul Choi
Dong-Sung Cho
Gun-Soo Shin
Position
Member of Board Nominating Committee
Member of Board Nominating Committee
-
-
Member of Board Nominating Committee,
Chairperson of Audit Committee, Member
of Ethics Committee
Member of Board Nominating Committee,
Auditor, Chairperson of Ethics Committee
Auditor, Member of Ethics Committee
Auditor, Member of Ethics Committee
Member of Ethics Committee
Remarks
Chairperson of Board
shareholders’ Rank as of december 31, 2007 (over 5% ownership)
Rank
1
2
3
Shareholder
Hyundai Motors
Credit Suise Financial
Treasury Stock Union
Number of Shares
134,285,491
29,583,586
24,719,219
Ratio of Shares
38.7%
8.5%
7.1%
2007 membership status of corporate associations
NO Association Membership Grounds
01 Federation of Korean Industries Mandatory
02 Korea Automobile Manufacturers Mandatory
Association
03 Korea International Trade Association Mandatory
04 Korea Economic Organization Council Mandatory
05 Korea Chamber of Commerce & Mandatory
Industry
06 Korean Federation of Science and Mandatory
Technology Societies
07 Korea Industrial Technology Mandatory
Association
08 Korea Management Association Necessary
NO Association Membership Grounds
09 Fair Trade Commission Necessary
10 Korean American Friendship Necessary
Association
11 Korea Association of Machinery Necessary
Industry
12 Ethical Management Forum Necessary
13 Korean Standards Association Necessary
14 Korea Logistics Association Necessary
15 Korea Association of Industrial Necessary
Designers
16 Korea Council for Sustainable Necessary
Development
For a car, the road is where it will find its true existence.
For a business, sustainable growth is the path that will add meaning to its existence.
When 20,000 moving parts come together, life of the automobile
begins. The power that moves the world comes from those that
gathered under the name of Kia Motors from all corners of the world.
The first mission of the company is generating profits. But Kia is not
only looking to add growth in the few sparks of visible performance.
Instead, Kia sets its goal in tune with long-term sustainable
development. Korea, China, Slovakia, the United States, Europe and
Asia all gather to create the Kia Motors that is known around the world
today and are paving the way for the future.
econom
ic v
alue
Kia Motors is focusing on enhancing profitability, strengthening global management,
introducing flexible manufacturing systems and innovating corporate culture to realize
its goal of creating sustainable economic value. 2007 was an especially important year as
Kia announced the launch of its design management system, through which Kia will
enhance its brand value and aggressively roll out a differentiated Kia Motors design
identity.
KEy AChIEvEMEnTS And plAnS
CrITICAl ISSUES
Financial performance
In 2007, Kia Motors recorded operational losses due to a worsening business environment
that included high oil prices and a strengthening Korean currency. However, the business
loss contingency buffer created in 2006 and operating profit from the fourth quarter of
2007 allowed Kia to fortify the company’s financial health to respond to any changes in
the volatile business environment. A variety of new cars announced for 2008 will further
improve Kia’s financial performance.
Brand Equity
In 2007, the domestic and international communities recognized Kia Motors’ highly
competitive product quality by bestowing high marks in product quality and safety
evaluations. Kia has strengthened its design competitiveness and continuously improves
quality, which will ultimately translate into stronger brand recognition.
2007 performance• Promotion of Total Cost Innovation (TCI) • Quality improvement: IQS rises 12 spots• Erected a solid foundation for future growth
2008 plans• Secured successful entry into the new car market• Focused on strengthening total sales capacity
2007 performance• Established production plant in Slovakia• Established second production plant in China• Established new Kia Motors Europe headquarters
2008 plans• Strengthen global capability• Raise overseas subsidiaries’ profitability
2007 performance• Early operational stabilization and met mass-production schedule deadline • Secured engine and transmission production flexibility
2008 plans• Improve operating capacity, HPV (1) and organizational efficiency (2)
• Secure cost competitiveness
2007 performance• Fostered active corporate culture through bulletin board encouragements• Established and spread Kia Motors vision
2008 plans• Revitalize organization and improve corporate culture
Business profitability as
top priority
Build a flexible manufacturing system
Innovate corporate culture
Laid foundations for global
management
+ + +
Innovation for humanity (Innovation for Customers)
(1) HPV (Hour per Vehicle): The time it takes to build one car
(2) Organizational efficiency: the effectiveness of human resources management
(For example: if efficiency is below 60%, then 1.67 workers will do the work of 1 worker)
24
Disclosure on
management approach
25
The automotive industry’s activities have a wide ripple effect on other industries, ranging from
materials and equipment, to parts and manufacturing, transportation, sales and maintenance, oil,
insurance, and banking industries. The automotive industry has potential for high economic
growth and job creation as a leading labor-intensive national industry based on economies of
scale. In 2007, the domestic automotive industry and related industries employed an estimated 1.5
million persons, which represented 10% of total national employment. Last year alone, the
domestic automotive industry accounted for 14% of total national exports, amounting to
approximately 17% of the national tax revenue.
Hyundai and Kia Motors comprise Korea’s largest national automotive group and together
hold 75% of the domestic automobile market. As the leader of the Korean automotive industry,
the Hyundai-Kia Automotive Group is the driving force behind the nation’s economic
development. As a convenient mode of transportation for goods and people, the automobile
sustains modern life and economic activities. Kia Motors is Korea's second largest automobile
manufacturer with a sales network and production bases spanning 165 countries. As a global
company, Kia Motors has played a major role in the sustainable growth of national and
international economies by raising transportation convenience while minimizing its impact on the
environment. Through responsible corporate management at the national and international
levels, Kia will grow together with its stakeholders.
KEy MAnAgEMEnT ACTIvITIES And AChIEvEMEnTS In 2007
Kia Motors faced many difficulties in 2007 amidst a harsh business environment that was plagued
by high oil prices, currency exchange volatility, and the sub-prime crisis in the U.S. Even during this
difficult time, Kia maintained its focus on long-term sustainable growth and strengthened its
foundation for the future.
Kia Motors’ business activities in 2007 can be summarized into two parts: enhancing
profitability and laying the groundwork for future growth. Last year, Kia Motors addressed its goal
of enhancing profitability by improving product quality, boosting productivity and reducing costs.
Kia’s focus on product quality resulted in receiving top marks in quality surveys conducted by
independent research firms in the United States and Europe, thereby placing Kia’s quality in the
top tier among the world’s automakers. On the service front, Kia placed utmost attention on
operating performance
securing “customer satisfaction” as a top priority. As a result, the Korean Standards Association’s
'Korean Call Center Service Quality Index' survey ranked Kia’s customer service in first place, while
the 'Korean Service Quality Index' survey ranked Kia’s overall customer service in first place for the
fourth consecutive year. (1) Kia is becoming a company known for its customer service and
satisfaction. In addition, Kia introduced a design management system in order to secure
competitiveness and differentiate Kia Motors’ vehicles from the rest of the pack.
With the core business objective of strengthening international competitiveness, Kia erected
the Slovakia plant, a new European headquarters complex and a second production plant in China.
These facilities have secured the base for stable global production and sales capability for the
future.
Efforts made in 2007 have become a stepping-stone for 2008. Kia has laid out the key
challenges of “establishing a sales-oriented management system,” “securing profitability,” and
“strengthening core competencies” in 2008. The company’s goals for 2008 are the delivery of 1.69
million vehicles at home and abroad while achieving 23 trillion won in sales and operating margin
of 3%. With the release of the Borrego (Mohave) in January 2008, Kia is set to launch its restyled
Lotze (Optima/Magentis), next generation Spectra (Cerato), and all-new Soul for 2008. Two new
models are further planned for release in 2009. Enhancing its product lineup with the launch of
new models, Kia has orchestrated a turning point for sales recovery.
Kia will innovate management to ensure sustainable growth regardless of the business
environment. In 2008, the design management system will be leveraged to raise brand equity. In
order to establish an excellent workplace for employees,(2) the Great Work Place (GWP) program
was initiated to form close personal relationships among employees, the company’s first corporate
customer. In addition to building efficient overseas networks, Kia plans to conduct various
employee-training programs to strengthen global capacity in every sector of its business.
26
(1) More information on customer services can be found in the social value section of this report.
(2) Great Work Place refers to a workplace with three essential elements: a place where mutual trust between labor and management exists,
a place where employees are proud of their work, and a place where employees enjoy working together.
AnnUAl prodUCTIon Unit: Vehicles 2007 prodUCTIon By plAnTS Unit: Vehicles
total Domestic plants Overseas plants
236,628
387,579345,806
105,538148,569 145,158
Sohari Hwaseong Gwangju Seosan China Slovakia Total
500,000
600,000
700,000
800,000
900,000
1,000,000
1,100,000
1,200,000
1,300,000
1,400,000
400,000
300,000
200,000
100,000
0
2005 2006 2007
1,105,431
1,215,502
110,071 120,480
250,696
1,150,397
1,270,877
1,118,582
1,369,278 1,369,278
500,000
600,000
700,000
800,000
900,000
1,000,000
1,100,000
1,200,000
1,300,000
1,400,000
400,000
300,000
200,000
100,000
0
24
2532
33
Disclosure on Management Approach
operating performanceFinancial Highlights
Special Story: Design Management, Global Management
goAlS And AChIEvEMEnTS By SECTor
production and Sales
Despite high oil prices and unfavorable exchange rates in 2007, Kia Motors succeeded in boosting
production and sales. The production plant in Slovakia, for example, exceeded its first year sales
target. Although domestic production fell slightly, Kia Motors enjoyed an increase of 7.7% in total
production and doubled overseas production capacities from 2006 thanks to overseas production
achieving full operational capacity along with strong sales generated in Europe.
Although domestic sales rose only slightly, exports significantly increased. Since the first-ever
export of 10 Brisa pickup trucks to Qatar 32 years ago, annual exports totaled more than one
million vehicles for the first time. Kia’s continual effort to nourish the company’s growth produced
fruits of success as operating losses in 2006 were minimized and there was a return to operating
profit in the fourth quarter of 2007.
Key production performance and plan _ Although domestic manufacturing production fell
slightly, overseas production grew by 7.7% from last year with total production of 1,369,278
vehicles. Notable achievements in the manufacturing sector include creating an efficient logistics
system and Global Maintenance Management System (GMMS).(3) In 2006, Kia became the first
Korean company to utilize an advanced logistics system with Radio Frequency Identification (RFID) (4) during the manufacturing process. In 2007, Kia established the UCLIP system(5) to improve
reliability of its logistics system, share information with business partners in real time, and manage
inventories efficiently. With the UCLIP system in place, Kia Motors achieved cost reduction and a
competitive edge in the marketplace. Additionally, by using GMMS, it ensured increased capacity
and productivity while reducing costs through efficient management. Currently, Seosan and
Gwangju Plants utilize RFID, but the RFID system will be expanded to all Kia Motors facilities in the
future.
In 2008, Kia set its sights on improving product quality and achieving stable production
through the extension of domestic and overseas production facilities. Kia is planning to introduce
27
010203
04
01. Breaking Ground for China’s Second Manufacturing Plant
02. European Sales Office and Design Center in Kia Motors’ New European Headquarters
03. Transporting Kia Motors’ Vehicles at the Slovakia Plant
04. Eva Yanashova, Slovakia Plant Employee
(3) GMMS (Global Maintenance Management System)
(4) RFID (Radio Frequency Identification): Through Wireless and IC chips, RFID manages information through a variety of
next-generation object-recognition technologies
(5) UCLIP (Ubiquitous Cooperated Logistics Information Platform System): RFID-Integrated Logistics Information
(auto parts, logistics, finished vehicles) sharing system between small and medium-sized businesses (SMBs) and Kia Motors
zooM In » Kia Motors in Udmurtia, russia
MInI InTErvIEW » Eva yanashova, Kia Motors’ plant in Slovakia
“Kia motors created 10,000 jobs in Udmurtia”
On March 2007, Alexander Alexandrovich Volkov,
President of the Udmurt Republic, expressed his
gratitude for the contribution of Kia Motors to
the economy of Russia. Since 2005, Kia Motors has
manufactured the Cerato (Spectra) in the IshAvto
plant in Izhevsk, the second largest automotive
producer in Russia. Cerato (Spectra) is the best sell-
ing car in the Russian market.
According to Mr. Volkov, “Just one Kia Motors
assembly line created 2,700 jobs. It is supporting
approximately 10,000 citizens as it creates jobs
from affiliated business partners and surrounding
businesses. Introducing a cutting-edge Spectra
(Cerato) assembly line to Udmurtia expanded social
benefits to employees and increased tax revenue to
Udmurtia.” He welcomes a larger Kia Motors pres-
ence in Udmurtia.
“Everyone’s impressed when I tell them I work for
Kia motors.”
Hello, I’m Eva Yanashova of Kia Motors Slovakia.
Working for Kia Motors is a source of pride in
Slovakia. With high pay and great benefits, Kia Mo-
tors is the best place to work. Many friends of mine
want to work for Kia Motors and ask about open-
ings at the plant. Kia Motors has superior benefits
for female workers in comparison to other plants
in Slovakia. Recently, I read in the newspapers that
Kia Motors has created more than 8,000 jobs in
Slovakia along with new infrastructure. Kia Motors
is making our city a better place to live. Thank you,
Kia Motors.
0102
28
01. The refreshed for 2008 Morning (Picanto) has posted high sales figures.
02. Ceremony for the 100,000th cee’d produced at the Slovakia plant in September 2007
(6) More information on overseas facilities can be found on pages 34 to 35.
* ‘Others’ include commercial and specialty vehicles.
AnnUAl SAlES Unit: Vehicles SAlES By CATEgory Unit: Vehicles
total sales Domestic sales Overseas sales total sales passenger car RV Others
2005 20052006 20062007 2007
a Gamma engine facility with annual output of 100,000 units for small- to mid-sized engines in the
Hwaseong plant. The Gwangju plant specializes in bus production, and it is pushing to finish
renovation of production lines to churn out 2,100 buses a year such as the Granbird. As for
overseas manufacturing facilities, Slovakia has been fully operational since last year with an annual
production capacity of 300,000 vehicles, and Kia’s second plant in China came online in December
2007 with an annual production capacity of 300,000 vehicles. The construction of the U.S.
manufacturing facility in Georgia, which began in 2006, is on track for completion in 2009 with an
annual capacity of 300,000 vehicles. Kia is expecting its overseas annual production capacity to
reach 1.03 million vehicles by 2009. This global expansion will contribute to the stabilization of
production and sales while raising Kia’s brand equity.(6) In 2008, Kia Motors is aiming to produce
1.69 million vehicles (1.215 million and 0.475 million vehicles at home and abroad, respectively), an
increase of 23.5 % from last year.
Sales division Key performance and plan _ In 2007, Kia Motors’ domestic sales rose 0.8 %
with 271,809 vehicles. The domestic market shrank approximately 30% last year compared to 2002
due to high oil prices and the falling exchange rate, which devastated the export market and
created a rough year for every domestic automaker. Although no new models were introduced in
the stagnant domestic market, Kia launched restyled models with enhanced marketability and
environmental performance, while expanding customer marketing. These strategies allowed Kia
to weather the worsening market environment and end the year with improved sales and lower
operating losses. In the sedan segment, Opirus (Amanti) recorded first place in sales for 19
consecutive months, and the refreshed super compact Morning (Picanto) posted high sales volume
in the latter half of 2007. The sub-compact Rio (Pride) and Sportage compact SUV maintained top
market share in their respective segments as well. Recovery in the domestic market for 2008 is not
expected. By launching new models and enhancing customer satisfaction, however, Kia will
achieve its target sales goal of 322,000 vehicles and 25% market share in 2008.
265,825
623,151
1,215,849 1,215,849
950,024
481,422
111,27685,592 82,113
989,276
511,167
1,088,147
490,607
269,575
662,092
1,258,851 1,258,851
271,809
787,236
1,359,956 1,359,956
500,000 500,000
600,000 600,000
700,000 700,000
800,000 800,000
900,000 900,000
1,000,000 1,000,000
1,100,000 1,100,000
1,200,000 1,200,000
1,300,000 1,300,000
1,400,000 1,400,000
400,000 400,000
300,000 300,000
200,000 200,000
100,000 100,000
0 0
24
2532
33
Disclosure on Management Approach
operating performanceFinancial Highlights
Special Story: Design Management, Global Management
Kia’s overseas sales division made significant accomplishments through export market
diversification and a stable global production system this year. Kia Motors enjoyed a sales
breakthrough with exports of 1,088,147 vehicles, a 10% increase from the previous year. Kia
focused on Asia, the Middle East, Central and South America, and emerging markets. These
diversified markets allowed Kia to increase exports by 26.3 % from the previous year. In addition,
Kia overcame difficulties and posted a 7% export increase despite high oil prices and the U.S. sub-
prime crisis. With successful operation of the manufacturing plant in Slovakia since last year, Kia
also grew by 10% in the European market.
Right on the tails of US and Europe, China is quickly emerging as one of Kia’s largest markets.
Although sales fell slightly last year in China, as many automakers introduced new models and
fierce price competition ensued, Kia plans to aggressively tackle the Chinese market with increased
production from its second plant in China and new models that satisfy Chinese consumers’ needs.
Kia expects the 2008 overseas market environment to stay unfavorable as oil and raw material
prices continue to increase and the dollar value remains low. Despite the worsening business
environment, Kia has set ambitious goal of exporting 1.363 million vehicles, a 25.2% increase from
2007. Kia plans to meet this goal by strengthening its product line-up, nurturing emerging
markets, taking advantage of its overseas production base, increasing dealer capacity, introducing
a 5-door Cerato (Spectra) designed exclusively for the Chinese market, stabilizing China’s second
plant, and expanding its overseas sales network.
Quality and r&d
In 2007, Kia Motors fortified its design capability, developed advanced technologies, reduced costs
and implemented quality assurance systems. Through these efforts, Kia received glowing reviews
on product quality from independent research firms, thereby raising its brand equity.
Key Quality performance and plan _ In 2007, Kia Motors received accolades from around the
world as its products earned top marks in product quality from various distinguished independent
research firms. More specifically, Kia is proud of its success in the U.S., most notably its results in
J.D. Power and Asociates’ 2007 Initial Quality Study (IQS), in which Kia’s ranking jumped 12 spots
from 2006 to 12th place overall, thus placing Kia in the top tier of automakers. The company’s
subcompact sedan, Pride (Rio), played a major role in enhancing brand value as it took first place
in the subcompact segment in both the 2006 and 2007 studies. Furthermore, the Total Quality
Study (TQS) by Strategic Vision (an American automotive research firm), U.S. Consumer group’s
Consumer Reports, and the European Car of the Year (COTY) jury all gave rave reviews about Kia’s
vehicle quality.
Kia works tirelessly to develop top-quality vehicles in order to become consumers’ number one
preference. For example, extensive tests are conducted to match driving performance with
intended usage and environment when designing a new vehicle. Kia has revitalized customer
services, such as the Auto Prosumer Systems, to reflect customer needs and wants. In addition, Kia
29
* ‘Others’ include commercial and specialty vehicles.
01. Kia Motors representative receiving the JD Power and Associates’ IQS award for the Pride (Rio) as a segment winner
02. 2008 Quality Meeting for acquiring top IQS ranking
Sales by region Unit: In million won
Total sales
Korea
overseas
north America
Europe
others
2007
15,948,542
4,852,075
11,096,467
4,879,604
2,860,028
3,356,835
2006
17,439,910
4,867,129
12,572,781
5,144,229
4,295,839
3,132,713
2005
15,999,356
4,471,757
11,527,599
4,297,325
4,492,756
2,737,518
2004
15,257,742
4,241,228
11,016,514
4,989,520
3,655,789
2,371,205
2003
12,839,881
5,126,358
7,713,523
3,731,397
2,145,117
1,837,009
2002
12,158,113
6,304,394
5,853,719
3,344,308
1,071,728
1,437,683
0102
30
0102030405
060708
vehicles rating history
vEhIClE QUAlITy EvAlUATIon In 2007
• Germany, Autobild, C-segment (1st place tie with VW golf)
• Austria, Autotouring, 1st place
• U.K., Practical Caravan, What Car?, and Camping and Caravan Club
eco-friendly vehicle and best hatchback
• Germany, ACE Lenkrad, C-segment 1st place
• Europe, 5 stars front and side impact tests, European New Car
Assessment Programme (Euro NCAP)
• Europe, 1st place in European COTY C-segment (4th place overall)
• Romania, 1st place COTY
• 1st class in offset impact evaluation by Korea Automobile
Technology Center
• U.S., 5 stars in impact tests by National Highway Traffic Safety
Administration (NHTSA)
• U.S., Consumer Reports Recommended model
• U.S., The Car Book “Best Bet”
• U.S., “Highest Ranked sub-compact car in Initial Quality Survey (IQS)”
By J.D. Power and Associates
• U.S., 5 stars in impact tests by the National Highway Traffic Safety
Administration (NHTSA)
• U.S., Best Medium SUV Ownership Experience in Total Quality Award
from Strategic Vision
• U.S., Highest possible rating in rear impact evaluation from Insurance
Institute for Highway Safety (IIHS)
• U.K., < Caravan Club Tow Car awards 2008> 1st place in Full-size 4X4
segment
• U.S., The Car Book “Best Bet”
• U.S., Motor Week “Best Minivan” from 2007 Drivers’ Choice Awards
• 1st place in minivan segment for five consecutive years according to
Korea Management Association Consulting
• U.S., 1st place in Total Quality Award of Strategic Vision for
Best Minivan Ownership Experience
• Australia, Royal Automobile Club of Victoria “Lowest cost of
maintenance”
• U.S., Highest possible rating in rear impact evaluation by Insurance
Institute for Highway Safety (IIHS)
• U.S., 2nd place in Automotive Performance, Execution and Layout
(APEAL) Study by J.D. Power and Associates in 2007
• U.S., Forbes “The safest family car”
• U.S., Highest possible rating in safety evaluation by Insurance Institute
for Highway Safety (IIHS)
• U.S., The Car Book “Best Bet”
• U.S., US News & World Report, Best affordable Compact Wagon
• U.S., The Car Book “Best Bet”
• 1st class in offset impact evaluation by Korea Automobile
Technology Center
• U.S., Consumer Reports Recommended model
• U.S., Highest possible rating in side impact evaluation by Insurance
Institute for Highway Safety (IIHS)
cee’d
sportage
pride (Rio)
sorento
carnival (sedona)
cerato (spectra)
Lotze
(Optima/magentis)
Opirus (Amanti)
01. cee’d
02. Sportage
03. Sorento
04. Cerato (Spectra)
05. Lotze (Optima/Magentis)
06. Pride (Rio)
07. Carnival (Sedona)
08. Opirus (Amanti)
24
2532
33
Disclosure on Management Approach
operating performanceFinancial Highlights
Special Story: Design Management, Global Management
is stabilizing production lines and ensuring that its suppliers deliver high quality parts to gain a
competitive advantage through higher end-product quality. For overseas facilities, the quality
control manual, which consists of 10 categories with 180 checklists, is being prepared to improve
the product quality control system and enable them to perform their own internal quality control.
With a stabilized on-site work management system, Kia is working in overseas manufacturing
facilities to produce new models under strict quality control at an early stage.
Kia is never satisfied with past performances. Thus, despite excellent reviews on product
quality in 2007, Kia will make every effort to surpass 2007’s performance in 2008. According to the
Initial Quality Survey (IQS), Kia’s overall quality has improved by 53% since 2001. Kia’s
improvement is the result of the steadfast belief that product quality is the foundation of
competitiveness. Kia Motors is continuously improving product quality and raising brand value so
that customers will not only acknowledge the brand, but go beyond and recognize the brand as a
product that can be trusted and driven. For this to happen, Kia has taken three measures to insure
product quality. First, Kia comparatively analyzes its products against competitors to improve their
perceived quality. Second, Kia proactively checks quality parts for defects before they enter the
production cycle through careful monitoring of suppliers. Third and lastly, Kia has established a
three-tier quality inspection process to prevent problems in the production cycle to meet the
“Drive Defects to Zero” challenge.
r&d performance and plan _ In 2007, Kia’s R&D efforts concentrated on creating innovative
designs, strengthening technology and improving cost competitiveness through cost innovation.
Kia’s concept cars, based on the "simplicity of a straight line" design concept, captured the
world’s attention at numerous motor shows. The concept car line up included the 'Kue' large CUV,
‘ex_cee'd' convertible coupe, 'KND-4' mid-large size SUV, and ‘Kee’ sports coupe. In terms of cost
innovation activities, Kia came up with 20,000 cost saving ideas centered around streamlining
design and developing new materials with active participation from employees. Kia then
successfully implemented these ideas into its vehicles to improve profitability. Digital development
of automobiles and shared platforms and components are just some of the methods Kia is
exploring in order to save costs. But Kia is always looking for permanent cost saving solutions.
In order to strengthen Kia’s technological competitiveness, the company must focus its
attention on the development of eco-friendly and intelligent cars. To achieve that end, Kia has
formed a close partnership with parts suppliers and affiliated companies to secure electronics,
materials and environmental technolog components critical to the industry.(7) Additionally, the
Namyang R&D Center is the epicenter of support for the Eco-Technology Research Center and
overseas R&D Centers (United States, Europe and Japan) to strengthen its global technological
competitiveness. As a result, Kia received a favorable response from the European market when
launching the cee’d 3-door and wagon models. At the same time, in China and the emerging
markets, Kia strengthened R&D capabilities to respond immediately to local customers with
customized vehicles. For example, Kia has received superb response in China from models like the
Cerato (Spectra), Sportage, and Pride (Rio) with modified colors and body shapes that reflect the
tastes of local customers.
31
01. “ex_cee’d” convertible and “Kee” sports coupe receive worldwide attention at motor shows
(7) More information on the technology for eco-friendly vehicles, strategies for climate change and the technology for
intelligent vehicles can be found in the Environmental Value and Social Value sections, respectively, in this report.
01
Brand Management
Last year, Kia focused more on improving its core
brand values to spur more business activities
for sustainable growth. Kia continues to launch
tailored vehicles to match customer needs. Kia
will focus on today’s growth as well as tomorrow’s
anticipated trends in order to become a top global
brand.
Brand Management
PHASE 1
2005-2007laying a solid foundation for brand management • Brand management plan announced • Execution of the plan by division/region
PHASE 2
2008-2010Strengthening brand management • Build a system for brand management and evaluation • Launch new models with brand identity partially reflected
PHASE 3
2011-2015Accelerating brand management• Launch new models with brand identity fully reflected• Reinforce Global Brand Management System
production (vehicles)
Sales (vehicles)
Sales
operating profit
operating profit rate
Cash Flow(1)
Earnings Before Tax (EBT)
net Income
value offered to Stakeholders Unit: In million won
32
Key figures
2002
1,013,616
897,722
12,158,113
652,315
5.37%
2,105,670
851,393
670,820
2005
15,999,356
12,503,862
3,495,494
612,815
2,882,679
1,975,208
284,313
23,009
112,349
487,800
2003
852,797
858,697
12,839,881
805,537
6.27%
1,457,333
937,526
752,857
2006
17,439,910
14,085,595
3,354,315
709,719
2,644,596
2,155,284
310,574
26,097
152,641
0
2004
1,019,366
1,011,429
15,257,742
513,063
3.36%
1,621,855
840,078
662,026
2007
15,948,542
12,572,988
3,375,554
676,396
2,699,158
2,119,226
333,000
26,299
220,633
0
2005
1,105,431
1,105,841
15,999,356
74,002
0.46%
438,760
689,405
680,904
2006
1,150,397
1,140,734
17,439,910
-125,291
Deficit
-231,550
73,213
39,337
2007
1,118,582
1,114,451
15,948,542
-55,404
Deficit
28,240
24,968
13,563
Sales
Business partners
costs of goods and service
value-added Creation
Internal Buffer for facility and R&D Investment
Value Offered to stakeholders (Excluding Business partners)
Employees Total Wages
Benefits
Public Sector Tax and Cost of Social Contributions
Financial Investors Interests
Shareholders Dividends
* Based on 2007 Annual Report (excluding CKD and overseas production)
(1) Cash Flow from Operating Activities
• material costs
• Depreciation Expenses
• Value Offered to stakeholders (Excluding Business partners)
4.3%
16.9%
1.0% Government and Public Sector 90.8% Employees
8.2% Shareholders and Financial Investors
78.8%
Key Figures Unit: Vehicles, In million won
Kia Motors' advertising campaign slogan, “DE? GN,” sums up its design philosophy in one word.
“Design” does not merely mean the exterior shape or style of the car. Instead, “DE? GN”
demonstrates how Kia Motors is finding innovative answers to endless questions in order to improve
customer lifestyles with safe and convenient vehicles. In the slogan, “?” of the “DE? GN” designates
“curiosity,” just like the symbol itself. “ ” is a lightbulb that symbolizes “Idea” for solutions. Also,
“ ” carries a bigger meaning as it represents change, innovation and the creative mind of Kia
Motors’ “identity” that will foster the company’s endless growth.
design differentiation through differentiated brand identity
To establish a unique design identity for the company, Kia hired Peter Schreyer, a European
automotive designer touted as one of the top three in the world. Peter Schreyer became Chief Design
Officer of Kia Motors in 2006 to head Kia Motors’ global design initiatives and is based at Kia’s new
Europe Design Center which opened in September 2007. Kia Motor’s Europe Design Center is
responsible for strengthening competitiveness through innovative design. Peter Schreyer summed up
Kia Motors’ future design direction as “Simplicity of the Straight Line.” “Simplicity of the Straight
Line” means honest, simple but elegant design with aerodynamic forms to enhance driving
performance. It is the culmination of a perfect combination design elements.
33
Design management
special story
Quick-glance at Kia Motors' history
• ProductionofKoreafirsttruck,K-360
• ProductionofKoreafirstexportvehicle,BrisaB-1000pick-up
• ProductionofKoreafirstvan,Bongo
• World’sfirstsedan-compactSUVcrossover,Sportage
• ProductionofKoreafirstautomobilebuiltfromgroundup,Sephia
• Koreafirstconvertibletwo-seatersportscar,Elan
• Koreafirstminivan,Carens
• FormerAudi/Volkswagenheaddesigner,PeterSchreyer,hiredasChiefDesignOfficer
• Koreabrandperceptionchangingvehicle,Soul(2008launchdate)
“Simplicity of the Straight line” Explained by peter Schreyer, Chief design officer
Q: Why did you propose “Simplicity of the
Straight Line” as Kia Motors’ future design
direction?
A: “Simplicity of the Straight Line” is quite
philosophical. A straight line symbolizes purity,
persistence and honesty.
In the future, we can not copy existing concepts.
New thinking is needed. Clear simplicity, it is the
ultimate design that is impossible for anyone to
imitate. It is difficult to create something entirely
new, but with this philosophy, Kia Motors will
create a new design future through honesty,
purity and simple beauty.
Concept Cars designed under “Simplicity of the Straight line” design Concept
• Kue • ex-cee’d • pro-cee’d
• eco-cee’d • KND-4 • Kee
03
0102
01. pro_cee’d, a concept car designed under the “Simplicity of the Straight Line” philosophy
02. KND-4 mid-size SUV
03. World famous automobile designer, Peter Schreyer
Kia Motors has poured vast amounts of energy into building a solid global production and sales
network to ensure tomorrow’s growth despite the worsening business environment in 2007.
Kia held the official grand opening of the Slovakia plant, with annual production capacity of
300,000 vehicles, in April 2007; the second plant in China, with annual production capacity of 300,000
vehicles, in December 2007; and the Europe Design Center and new Kia Motors Europe headquarters
in September 2007.
These facilities are in tandem with the company’s vision to complete a comprehensive network of
production-sales-R&D operations in Europe.
EnhAnCIng BrAnd vAlUE In ThE EUropEAn MArKET
Completion of Slovakia plant construction
The 1.68 million m2 Slovakia manufacturing plant under Kia Motors Slovakia (KMS) was officially
opened in April 2007 and 300,000 vehicles are able to be produced annually.
Kia Motors Slovakia’s plant is located in Zilina, Slovakia where the cee’d and Sportage are
produced. With the completion of the plant, Kia Motors has erected a European management system
that encompasses R&D and production to marketing, sales and after service. This system represents
the company’s first step in entering the realm of true global management.
Through the Slovakia plant, Kia created jobs (directly and indirectly) for an astounding 10,000
people (as of December 2007, KMS directly employs 2,700 people, but Kia estimates that number to
increase to 3,054 in the future), and Zilina region’s unemployment rate fell from 13.2% in 2003 to
5.5% in 2007 as a result.
Kia Motors received support from the Slovakian government through its Foreign Direct
Investment (FDI) promotion policy, which should not exceed 15% according to the EU rules. The
Slovakian government’s support came in the form of free land, construction finance and tax benefits.
Kia Motors’ cee’d, a model tailored for Europe, has earned rave reviews in the European market
including being shortlisted in the 2007 “Car Of The Year (COTY)” Awards (top segment finisher) and
earned a perfect score (first for Korean branded vehicle) from Euro NCAP, an independent safety
assessment organization in Europe. Kia Motors’ products, such as cee’d, have raised the company’s
product reputation and enhanced brand equity.
To win a larger share of the European market, Kia introduced the pro_cee’d, the cee’d 3-door
model, in December 2007 and plans to introduce the eco_cee’d, an eco-friendly model with improved
fuel economy and reduced emissions towards the end of 2008.
Completion of the new KME headquarters office building
Kia Motors Europe (KME) opened its new corporate headquarters office building in Germany in 2007.
The new office building is located in Europe’s commercial hub, Frankfurt, Germany, and houses KME
headquarters, the Europe Design Center and Kia’s German subsidiary sales office. The new office
building also serves as a strategic base of operations for all of Europe and a main point of contact for
European stakeholders.
34
global management
0102
special story
01. Slovakia plant grand opening ceremony held in April 2007
02. Production line of second China plant opened in December 2007
Sales and network overview
2003년
2004년
2005년
2006년
2007년
156,821vehicles
164,437 vehicles
352,531vehicles
329,026vehicles
343,090 vehicles
KMBL
KmAs
KmIb
Kmf
KmH
KMP
KMCzEurope plant
KME & KMd
KMSS
KMUK
KMAw
KMIe
BUIldIng A KIA MoTorS FoUndATIon In ThE ChInESE MArKET
Kia officially opened its second manufacturing plant in Jiangsu Province, Yancheng, China in December
2007. The second plant, which employs 1,400 people, produces the Cerato (Spectra) with annual
production capacity of 150,000 vehicles (according to 2007 year end figures). Kia plans to expand its
operations in the second plant to employ 2,750 people and produce 300,000 vehicles per year by 2009.
The second plant, which was constructed in just two years, along with Kia’s first Chinese plant, will
play a major role in the Chinese automotive market, which is expected to become the world’s largest
automotive market by 2010.
SoCIAl EngAgEMEnT AS pArT oF gloBAl SoCIETy
Kia Motors refocused its community engagement on a group level in 2007 to better achieve its vision
for community service. As an automotive industry leader, Kia continually looks for ways for automobiles
to co-exist with the community in harmony. All Kia Motors employees work together under one
principle: to contribute to society by providing customized help to fit the needs and characteristics of
the local communities in which the company operates.
Community Engagement in China and Slovakia
The Slovakia plant and Dongfeng Yueda Kia plants in China are reaching out to local marginalized
neighborhoods with donations and volunteer activities and through business tours and sponsorships of
cultural and educational events. Through these activities, Kia hopes to improve the quality of life of its
neighbors.
gloBAl EnvIronMEnTAl MAnAgEMEnT SySTEM
The 'Environmentally Sound and Sustainable Development’ (ESSD) program, advocated by the Rio Earth
Summit in 1992, proposes methods for practically achieving business management and profitability
while successfully sustaining the economy and environment.
Kia declared its ambition for GT5 2010 and plans for environment and management systems at the
'ECO GT5 2010' press event.
35
International Standard ISo 14001 Environmental Management System Certification Status
• HwaseongManufacturingPlant • GwangjuManufacturingPlant
• SohariManufacturingPlant • A/SCenter
• DongfengYuedaKia(1stChinaplant) • SlovakiaManufacturingPlant
oversea plant Environmental data
Key Elements in Exhaust
Waterpollutants
Waste
toxic chemicals
Air pollutants
contents
total wastewater consumption (tons)
BOD consumption (tons)
cOD consumption (tons)
ss consumption (tons)
N-Hconsumption(tons)
total waste consumption (tons)
Recycling waste amount (tons)
Recycling rate (%)
poisonous material consumption (tons)
Dust (tons)
NOx(tons)
sO2 (tons)
cO2 (tons)
china plant
91,679
1.4
6.7
4.3
0.01
9,297
8,654
93.1
92.9
1.3
5.5
0.015
57,062
slovakia manufacturing plant
39,051
15.8
33.2
35.1
0.03
26,407
23,163
87.7
341.9
7.7
31.2
0.18
156,559
01. Slovakia plant awarded certificates
02. ISO 14001 certificate for Slovakia plant
0102
Kia Motors will protect nature’s beauty that both inspires and sustains.
envir
onm
enta
l v
alue Holding onto a grandmother’s hand and comforting her as she grieves
the loss of the oysters which once lined the coast of her small fishing
village. According to a newspaper article, Taean’s once lush coast
devastated by an oil spill would require at least 20 years to recover the
beauty it once had. On the way back to Seoul, thoughts turn to what
can be done for the environment.
Besides the clean up efforts on the polluted coast, Kia wanted to do
more by minimizing its footprint on the environment. As an automobile
company, Kia Motors, will develop cars and manufacturing process
from production to waste that are friendly to the environment. Kia
Motors will never forget the duties to protect and preserve the nature’s
beauty.
Kia Motors is implementing eco-friendly management in every facet of its activities, from
design to production to distribution. The management is on a global scale in every facility
by encouraging the development and production of automobiles that minimize the
negative impact on the environment.
EnvirOnMEnTAl MAnAgEMEnT PErfOrMAncE And PlAnS
MATEriAl iSSuES
Based on the Materiality Test, Kia Motors isolated material issues identified by
stakeholders and developed strategies to ensure sustainable management activities. Kia
Motors has further broken down each issue with plans and performances of each material
issue below.
2007goals of
Environmental Management
• Establishenvironmentalmanagementsystem.
• Implementenvironmentalmanagementsystemoverseas.
• Becomealeaderintheautomotiveindustryforenvironmentalmanagement.
2007Environmental Performance
• Developedalternativefuelvehiclesandreducedgreenhousegasemissionsinresponsetoclimatechange.
• Improvedenginetransmissionandreducedcarweighttolowergreenhousegasemissionsandimprovefuelefficiency.
• Increasedrecyclingratethrougheco-friendlydesigntechnology.
• AcquiredISOEnvironmentalManagementCertification(Slovakiaplantand1stplantinChina).
• 2007-2012,DesignatedSohariandHawseongplantaseco-friendlyfacilities.
• Promoteindustrialwastereductionthrough“ZeroIndustrialWasteDeclaration.”
2008 Plans
• Reducegreenhousegasinfacilitiesoverseastocombatclimatechange.
• Promoteresearchanddevelopmentofeco-friendlyvehicles.
• AcquireISOcertificationforthesecondplantinChina.
• Developandapplytechnologiesforcleanproduction.
• Discloseevaluationsofeachmodel’senvironmentalimpactontheKiaMotors’website
(IncludingLifeCycleAssessment(LCA)).
Eco-friendly production
• Reducingharmfulpollutants
• Technologyforcleanproduction
• Respondingtoclimatechange
• Environmentalmanagementsystem
• Observingenvironmentallawsandregulations
Eco-friendly product
• Strategyfordevelopingproducts
• Developingalternativevehicles
• Reducinggreenhousegasemissions
• Recycling
38
Disclosure on
management approach
39
Inthe21st century, the most critical issue around the world is climate change caused by global
warming. This climate change is accountable for abnormal weather patterns, occurrences of
diseasesandextinctionofspeciesoffaunaandflora.Awarenessofglobalwarminginrecentyears
has increased public demand for countries and companies to provide viable plans and policies to
reduce greenhouse gases. To overcome this crisis of global warming, both industrial development
formoreeco-friendlyproductionandactiveenvironmentalpreservationeffortsarerequired.To
pursue sustainability that does not restrict future generations and in accordance with the needs
of the present and future, companies must comply with its social obligations by providing
productsthatincreasequalityofalifewhileminimallyaffectingtheenvironment.
Undereco-friendlymanagement,KiaMotorsdedicateditsR&Dtodevelopingtechnologies
thatraisetheefficiencyofitsproductbysavingenergy,reducinggreenhousegasandCO2
emissions, and developing vehicles using alternative energies. Kia Motors devoted great efforts in
providing practical solutions for immediate problems to fundamental solutions for greater
society.
environmental
management
To develop vehicles that reduce their impact on the environment, Kia Motors established four
R&DdirectivesfortheEnvironmentalTechnologyResearchCentertoheaditsresearchandeco-
friendly efforts. The four directives are as follows.
Firstdirective,developalternativefuelvehiclesandexpandeco-friendlytechnology.Second,
develop efficient engines, exhaust systems and transmissions that reduce gas emissions. Third,
improve fuel economy through the application of new technology and lightweight bodies. Fourth
directive,increaserecyclingbasedonLCA.
AlTErnATivE fuEl vEHiclE
Fossil fuels are considered a major accelerant of global warming since they discharge large
amountsofaircontaminants,suchasCO2, in the combustion process. Unfortunately, as a result,
automobiles powered by fossil fuels partly caused the increase of global warming. Moreover,
these fossil fuels are natural resources with limited reserves, so the development of automobiles
4 Product development directives
four directives
Eco-friendly vehicle
reduce gas emission
improve fuel economy
increase recycling
Plan
• Developnextgenerationalternative
fuel vehicles.
• Developlowpollutingenginesandefficient
transmissions.
• Developlowpollutingexhaustsystem.
• Developlightweightmaterialsandnew
production methods.
• Developandapplynewtechnologyfor
engine / transmission.
• Developeco-friendlydesigntechnology.
• Developmaterialrecyclingtechnology.
• Developautosalvageanddismantling
technology.
• Developtechnologytoimproveproduction
environment.
Environmental management goals
• Hybridmassproduction(2009)
• Promotemassproductionoffuelcell
vehicle(2012).
• Regionalexhaustgasregulationsresponse
• ReducedCO2emissions(2012,130g/km).
• Regionalfueleconomyregulations
response
• Improverecyclingrate(newcarsasof2008).
:Reclaimmorethan85%
:Recovermorethan95%
40
eco-FrienDly proDuct
Development
withalternativefuelshasbecomeevenmorenecessary.Intheefforttocreateanalternativefuel
vehicle, Kia Motors set the immediate goals of mass-producing hybrid electric vehicles, which
combineelectricandfossilfuelpoweredengines.Asamid-longtermstrategy,KiaMotorswill
focus on developing fuel cell vehicles with zero greenhouse gas emissions to replace current fossil
fuel vehicles. Through the development of eco-friendly automobiles, Kia Motors will strengthen
competitiveness through sustainability efforts and play a leading role in establishing a society
that utilizes advanced energies.
Hybrid Electric vehicles
HybridElectricVehicle(HEV)utilizesbothagasolineengineandelectricmotorconcurrentlyinits
operations.Thisconcurrentutilizationenhancesfuelefficiencyandreducesgasemissions.Asa
result,HEVsarebecomingthemostviableandrealisticsolutiontocommerciallyavailableeco-
friendlyvehicles.Bytheendof2009,KiaMotorsexpecttoproduceHEVsthatwillreduceair
pollutantsbymorethan30%andincreasefuelefficiencyupto50%,whencomparedtoexisting
gasoline-powered vehicles.
Technology development Status _In2002,KiaMotorssucceededindevelopingahybrid
electric system that is more fuel-efficient than legacy vehicles with an internal-combustion
41
0102030405
01. NamyangR&DCenter
02. EnvironmentalTechnologyResearchCenter
03. U.S.TechnologyResearchCenter
04. JapanR&DCenter
05. KiaMotors’EuropeanR&DCenter
global research & development network
namyang r&d center
Kia Motors integrated all research function in
KoreaundertheNamyangR&DCenter.Thecenter
houses a driving test site, the wind tunnel test site
and a design institute. The center is responsible
for the entire vehicle development process, and
research and development of advanced technolo-
gies.NamyangR&Dcenterisabletooperatean
efficientKiaMotors’R&Dprogramthroughthe
centralization of research personnels on one cam-
pus, enabling research expansion and technology
sharing at lower costs.
Environmental Technology research center
Intheaimofestablishingaconsistentenviron-
mentalstrategy,theEnvironmentalTechnology
ResearchCenterwasestablishedinSeptember
2005.Thecenterisresponsiblefortheapplication
of environmental plans during the entire product
cycle, from product development, production, sale,
aftersalestodisposal.TheCenterhasahydrogen
fuelcellstationwith700atmosphericpressure,
fuelcelldurabilitytestequipment,electricalpower
systems, and a scrap vehicle disassembly system.
TheCenter’s700atmosphericpressurehydrogen
fuel cell station is acknowledged as the standard
model for installation and expansion of all future
hydrogen fuel cell fueling systems. Facilities at the
EnvironmentalTechnologyResearchCenteroffer
an eco-friendly environment by employing a natu-
ral lighting system and vacuum sewage system. The
Center’sR&Dactivitiesfocusonthedevelopment
of future generations of eco-friendly technology
such as gas emission reducing technology and
eco-friendly production technology. These activities
playavitalroleinKia’seco-friendlymanagement
goals.
u.S. Technology research center
U.S.TechnologyResearchCenterisanexpansionof
theHyundai-KiaMotorsU.S.TechnologyResearch.
TheCenterperformsautomobileproduction
design, power train development, vehicle assess-
ments, regulation compliance, as well as product
design and planning.
Japan r&d center
TheJapanR&DCenterhasbeenconductingvarious
research activities that consist in the development
ofAdvancedSafetyVehicle(ASV),infotainment
(Information+Entertainment),comfort-focused
systems, and future generation vehicles, e.g.
hybrid electric vehicle systems and fuel cell vehicle
technology.
Kia Motors’ European r&d center
KiaMotors’EuropeanR&DCenter,basedinGer-
many, conducts major research activities consisting
of product planning, power train development,
and vehicle assessment and regulation compliance.
TheCenteralsoprovidesmanufacturingtechnolo-
giestosupportproductioninEurope.
42
engine,andatthesametime,allowsforasmootherride.KiaMotors’hybridsystemworksin
accelerationmodebyallowinganelectricmotortoprovidesupportpowersotheengine’spower
loadisreduced.Indeceleration,energygeneratedfromthereductioninspeediscapturedand
stored in the electric motor, which is then reused for acceleration. This cycle of storing and reusing
energiesenablesvehiclestoconsumefarlessfuelforoperation.Whenavehicleisinidlemode,
theenginecomestoacompletestop,therebyexpensingnofuel.Whenitreaccelerates,an
electric motor initiates the vehicle smoothly to ensure minimized usage of unnecessary fuel.
current distribution and Plans _ Kia Motors is expanding the production of hybrid electrical
vehicleswithGovernmentcooperation.Asaresult,in2005,121Pridehybridsweredistributedto
variouspublicinstitutionsinthecapitalarea.DistributedPridehybridsreducedairpollutionand
increasedfuelefficiencyby37%and44%,respectively,comparedtogasoline-poweredvehicles.
In2006,KiaMotorselevateditsemissionstandardsfromUltraLowEmissionVehicle(ULEV)levels
toSuperUltraLowEmissionVehicle(SULEV)andexpandeditsdistributionareatoincludeBusan,
Deagu,Gwangju,UlsanandDaejeon,whereanadditional146Pridehybridsweredistributed.In
2007,thenumberofdistributedPridehybridsincreasedto353.Kiaalsodonated47hybrid
vehiclestopublicwelfareorganizationsthroughCommunityChestofKorea.
lPi Hybrid Electric vehicle development and Sales Strategies _ In2009,KiaMotorswill
releasetheLPI-HEV,whichutilizesbothLPGfuelthatemitslowerairpollutantsandLPIengine
technologydevelopedthroughpilotprograms.LPIHEVcombinesbenefitsoflegacyvehicles
Pride (rio) Hybrid Electric vehicleSpecificationsdriving Method:
Paralleltype
HEv format: SoftHEV
Engine:1,399ccDOHC
fuel:Gasoline
Motor:Alternatingcurrent
motor(12kW/95Nm)
Battery:Ni-MH(144V)
Transmission:CVT
fuel Economy (lA4 Mode):
19.8km/ℓ
driving Performance
Maximum Speed:165km/h
0 > 100 (km/h):12.2seconds
gas Emission regulations:
SatisfyingSULEV
38
39
4054
63
65
69
70
74
DisclosureonManagementApproach
EnvironmentalManagement
Eco-friendly Product developmentEco-FriendlyWorkplace
EnvironmentalManagementSystem
Eco-FriendlySupplyChainManagement
EnvironmentalManagementCosts
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development History of Eco-friendly vehicles
1986 •DevelopedthefirstKoreanelectricvehicle(Besta).
1991 •Developedleadcellelectricvehicle(Pride(Rio)).
1993 •Developednickel-cadmiumcellelectricvehicle(Sephia).
•SoldthefirstKoreanelectricvehicle.
1995 •Developedelectricvehicle(Sephia).
1999 •Developedelectricvehicle(Sportage).
•Developedhybridelectricvehicle.
2000 •ParticipatedintheCaliforniaFuel-cellPartnership(CaFCP).
•DevelopedthefirstKoreanfuelcellvehicle(Sportagemethanolfuelcellvehicles).
•Developedthefirstgenerationofhydrogenfuelcellvehicle.
2001 •Completedtheworld’sfirst3-axishydrogenfillingin350bar.
•WonamedalintheMichelinBibendumChallenge.
2002 •BecameamemberoftheJapanFuelCellAutoCommercializationProject.
•Completedfuelcellroadrally(480km,CaFCP).
2003 •WonamedalintheMichelinBibendumChallenge.
•Completedfuelcellroadrally(640km,CaFCP).
2004 •Developedsecondgenerationhydrogenfuelcellvehicle(Sportagehydrogenfuelcellauto).
•Completedfuelcellroadrally(208km,CaFCP).
•SelectedaspilotdrivingtestprojectoperatormanagedbyU.S.DepartmentofEnergy.
2005 •Developedhybridelectricvehicles(Supplied350Pride/VernaHEVs).
•BuilthydrogenfuelingstationsintheChinoLabintheU.S..
•Completedfuelcellroadrally(410km,EVS21:21stInternationalElectricVehiclesSymposium).
2006 •Developedhybridelectricvehicle(Supplied380Pride/VernaHEVs).
2007 •Developedhybridelectricvehicle(Planstosupply3,390Pride/VernaHEVintwoyears).
2009 •Developinghybridelectricvehicle(Plansmid-andlarge-sizedLPI-HEVcommercialsale).
•IndependentdevelopmentofFuelCellBusSystem.
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fueledbyLPGwiththoseofthehybridsystemtoensurehighfueleconomyandeco-friendliness.
LPIHEVwillbecomeacontributingfactortothenationalenergypolicyfordiversifyingnational
energysources.TheKoreanMinistryofEnvironment,agovernmentbodyinchargeofsupplying
HEV,disclosedaplantopromotetheuseofHEVbygivingvarioustaxbreakswhenthesevehicles
enterthecommercialmarketin2009.KiaMotorsisactivelyresearchingadvancedHEVtechnology
andexpandingmassproduction.By2010,KiaMotorswillinvestadditional300billionwonto
meetannualproductioncapacityof300,000unitsofcommercialhybridvehicles.
fuel cell vehicles
Today’sworldfacesstringentenvironmentalregulationsduetoairpollutionandglobalwarming;
demanding alternative energy sources are additionally being explored to replace diminishing
fossilfuels.Inthisage,nomatterhowadvancedafossilfuelpoweredvehiclemaybe,itcannot
avoid emissions of air pollutants. Fundamental eco-friendly solutions are in the development of
vehicles that do not use any fossil fuels. Fuel cell vehicles that utilize alternative energy are
gaining in popularity. They are considered as the model vehicle for future generations since they
pose no threat to the environment and no risk of exhausting natural energy resources.
Fuel cell vehicles utilize electrical chemical energy generated from a reaction between
hydrogen and oxygen in the air. Because this reaction uses sustainable fuel and produces only
water as its by-product, it solves both the environmental and alternative energy source problem
atthesametime.Withthebeliefthatfuelcellvehicleswillbethefutureoftheautomotive
industry, automotive companies around the world are investing heavily in the development and
commercialization of fuel cell vehicles. Kia Motors is no exception as it strives to lead the fuel cell
vehiclemarketandfurtheritsR&Dinitiativeswithitsalreadyadvancedtechnology.
fuel cell vehicle development _ Kia Motors attained major fuel cell system technology
throughin-houseR&Dandsecuredkeyfuelcellsystempartstoestablishafirmgroundforfuel
cell systems development. Kia Motors made improvements in output and density of cell stacks to
achieve80kWfuelcellstacksforthefirsttimeinKorea.This80kWfuelcellstackwasassembled
intotheengineroomoftheSportageandevaluatedthroughrealroadtestdrives.Intermsof
durability,KiaMotors’fuelcellsecuredalifespanofmorethan1,500hoursindiversevehicles.In
additiontostackcells,KiaMotorssucceededinthelocalizationof95%ofitsfuelcellsystemparts
that include hydrogen/air blowers and electric water pumps. Kia Motors developed fuel cell buses
with160kWoutputandcompressedhydrogenof350barenablingtotaldrivingdistanceof300
km with only one fuel charge.
InFebruary2005,KiaMotorsinconjunctionwithUTCPower,aU.S.-basedcompany,
developedthesecondgenerationhydrogenfuelcellSportage,whichshowcasedimprovedsafety,
drivingperformanceandpower,aswellasagoodstartingperformance.InMarch2007,a
hydrogenfuelcellvehicledevelopedin-houseprovedthesafetyofKia’shydrogenstoringsystem
throughrear-end-collisionandSLEDtestsoftheSportage.InJuly2007,KiaMotorsreached
vehicleunder-15°Cfreezingconditions.ThesetechnologicalbreakthroughstookKiaMotorsone
stepclosertofuelcellvehiclecommercialization.Inaddition,the100kWfuelcellstackwas
developedinMay2007asaresultofKiaMotors’effortstoenhanceaccelerationandperformance
byincreasingcellstackoutput.KiaMotors,equippedwithovertenyearsofdedicatedstackcell
development,improvedtheoutputofitscellstacksby30%whileretainingthesamevolumeof
80kWcellstacks.Thiscellstacksoptimizedheight,length,andwidthtobebettersuitablefor
incorporatingintoavehicle.Currently,KiaMotorsisfocusingonthedevelopmentofcost
effective metal plates, necessary for mass production of cell stacks and, also, the biggest hurdle
forfuelcellvehiclecommercialization.By2010,KiaMotorswillimprovetheoutputdensityofcell
stacksanddevelopeconomicallyviablematerialswhilesecuringastablesupplyofquality
materials to enable mass production of fuel cell vehicles.
Sportage Hydrogen fuel cell vehicleMain performances and specifications fuel cell stack:80kW(by
independentdevelopment)
driving system:
independent development
Battery system:20kW-LiPB
battery
Motor system:40kW/80kW
Hydrogen fuel tank:350bar
Weight of empty vehicle:
1,850kg
Acceleration performance:
18seconds
Maximum speed:150km/h
Pilot driving Tests in the u.S _In2004,KiaMotorswasselectedtoparticipateinconstruction
ofhydrogenfuelingstationsandafuelcellvehiclepilotdrivingtestproject,managedbytheU.S.
DepartmentofEnergy(DOE).KiaMotors’selectionandresultsoftheparticipationrevealedKia’s
world-classtechnicalexpertise.Currently,KiaMotorsiscontributingtothecommercializationof
fuel cell vehicles by leading efforts to collect vehicle development data and establish safety
criteriaforhydrogenfuelingstations.Also,KiaMotorssecured320,000kmofdrivingdistance
throughfiveinstitutionsinthreeareasoftheU.S.thattestdrove22Sportagefuelcellvehicles.
U.S.basedChevron’ssixhydrogenfuelingstationswillprovidefuelingforKiaMotorsfuelcell
vehicles.InFebruary2005,KiaMotorsbuiltandoperatedthefirsthydrogenfuelingstationin
ChinoLab,andfiveadditionalstationsareplannedforconstruction.
Pilot driving Test in Korea _ The hydrogen fueling station construction and fuel cell vehicle
pilotdrivingtestprojectsinKoreahavebeenon-goingsince2006.Undertheproject,eight
fueling stations will be built in major cities nationwide, and test driving will be conducted with
the participation of fuel cell research institutes, certification institutes, automobile manufacturers
and fuel suppliers. Kia Motors constructed a hydrogen fueling station at the Mabuk
EnvironmentalTechnologyResearchCenter,andplanstooperate30fuelcellautosandfourfuel
cellbusesinthecapitalareaandJejuProvince.Withthedatacollectedthroughthetestdriving
project,thusfar,KiaMotorshavebeenabletoimprovethefuelcellvehicle’sefficiency.Hydrogen
fuel infrastructures were evaluated to set guidelines for regulations. Kia Motors plans to promote
the fuel cell vehicle market and public transportation by encouraging the central government,
public institutions and public transportation operators to participate in test driving fuel cell
vehicles.
Biofuel vehicles
Biofuel is fuel extracted from the energy created or emitted from biomass, which is material
derived from recently dead biological material, including plants, animals and their by-products.
Unlike fossil fuels, biofuel is perpetually recyclable and considered pure, clean energy since it does
not cause environmental pollutants. The development of vehicles powered by biofuel is critical
for automotive makers in order to maintain a sustainable future.
Bio diesel vehicle _BioDieselwasthefirstcommercializedfueltosubstitutepetroleum
throughthekoreangovernment’smid-longtermdistributionplans.FromJuly2006,asa
voluntaryagreementbetweenoilrefineriesandtheMinistryofCommerce,IndustryandEnergy,
0.5%ofbiodieselwereaddedintogasoline.In2007,theoilrefineryindustryhadexpandedits
consumptiontoaround90,000tonsofbiodiesel.InJanuary2008,biodieselingasolineincreased
to1%,andthisratiowillincreaseinphasesupto3%,whichwillconsume540,000tonsofbio
dieselsby2012.KiaMotorsadoptedtechnologytoutilizeBD5(gasolinecontaininglessthan5%
ofBiodiesel)initsvehicles.Inajointeffortwiththegovernment-ownedEnergyTechnology
ResearchCenter,KiaMotorstestedtheBD5modifiedKiaSorentoonactualroadconditionsovera
longtermbasistoverifythesystem’sefficiency.Currently,KiaMotorsisdevelopingmaterialsand
partsthatcanproperlyadapttotheengineforBD5commercialization.
Bio Ethanol vehicles _Attheendof2007,theKoreangovernmentbegandistributing330,000
litersofBioEthanolfuelintwotypes,E3(BioEthanol3%+gasoline97%)andE5(BioEthanol
5%+gasoline95%).WhenfuelsaresubstitutedwithBioEthanol,CO2emissionswillbeZero
Countandanoctanerating(1) of gasoline will be enhanced by the ethanol mixture, as outlined in
theKyotoprotocol.Astudyindicatedthatoctaneincreasedtwotothreegradeswhen10%of
ethanol(E10)isaddedintogasoline.KiaMotorsalreadyimplementedcurrentvehiclestoutilize
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(1) OctaneNumber:Itisameasureoftheanti-knockingofagasolineorfuel.Highertheoctanenumber,
the lower the knocking rate in the engine.
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EnvironmentalManagementSystem
Eco-FriendlySupplyChainManagement
EnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
gasolinethatcontainsupto10%ofethanol.KiaMotorsisalsooncoursetodevelopFlexibleFuel
Vehicles(FFV)whichcanadapttoethanolcontainingfuelorotherbio-mixedfuelsinspecific
proportions.
iMPrOvEMEnTS in fuEl EcOnOMy
Improvementsinfueleconomyareconsideredanapproachtoreducingclimatechangebysaving
energy and utilizing energy effectively. The industrial development boom brought increased fossil
fuelusagewhilediminishingfossilfuelreserves.Italsoledtofossilfuelpricesincreaseingand
acceleratedglobalwarming.ThesesituationsledKiaMotors’attentiontofocusonefficiently
utilizinglimitedenergy.Environmentsaroundtheautomotiveindustryaredemandinghigher
mileage vehicles to increase energy efficiency. Kia Motors responded to the market and customer
demandbydevelopingfueleconomyenhancingtechnologiestosavecustomers’bottomlineand
meet market demands.
improvements in Engine efficiency
The engine in a vehicle is like the heart in a person. Both serve the same critical functions, so
performance and efficiency of the engine can lead to overall improvement of the vehicle. Kia
Motors consistently strives to improve engine capacity, including any relevant parts to secure
efficiency.
cerato (Spectra) _PreviousCerato(Spectra)enginewasexchangedwiththeGasolineGamma
1.6CVVTenginethatislighterbyapplyingaluminumcylinderblockstotheengine.Newsmall
transmission,MotorDrivenPowerSteering(MDPS)andsilicatireswereinstalledtoenhancedfuel
efficiencyoftheCerato(Spectra)by6%from12.6km/ℓto13.2km/ℓ, compared to the previous
model.
new carens (rondo) _ThenewCarens(Rondo)receivedupgradestoitsenginetosecond
generationDieselD2.0VGT.NewCarensalsoreceivedVariableGeometryTurbocharger(VGT)
technology,asecondgenerationfuelinjectionsystemwith1,600barofhighpressureandan
enhancedlineupvariablesystem.NewCarensoptimizesitscombustionwithenhancedVGTthat
optimallycontrolsinhaledairflowthroughthehighpressurefuelinjectionsystem.Also,thelineup
variablesystemimprovedfuelefficiencybyapproximately9%byestablishinganoptimaldriving
lineupthatenhanceseffectivetransferresultinginfuelefficiencyof13.0km/ℓfrom12.0km/ℓ, compared to the previous model.
Sorento _ TheKiaSorentoisbuiltwiththedieselA2.5VGTEngineand1,600barhighpressured
second generation fuel injection system. By loading five-speed auto transmission and through
technologythatreducesCd(DragCoefficient),Sorentoimproveditsfuelefficiencyby
approximately12%,allowingfuelusageof10.7km/ℓfrom9.4km/ℓ, compared to the previous
model.
Enhancement in Transmission Efficiency
Transmission, which controls the speed of a vehicle, is a critical factor in delivering efficient power
generatedfromtheengine.Enhancementintransmissionleadstoefficientdeliveryofpower
generatedbytheengine,whichthenleadstoefficientfuelusageandCO2 emissions reduction.
Miniaturization and staging are the major factors that lead to the enhancement of the auto
transmission. Through constant research and development, Kia Motors develops improved
transmissions and commercialized mass production.
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0304
01. 02. TheGammaengineoftheCerato(Spectra)withapproximately6%fueleconomyimprovementoveritspreviousmodel.
03. 04. SecondgenerationengineofnewCarenswithapproximately9%fueleconomyimprovementoverthepreviousmodel.
next generational Small Automatic Transmission _Asmallsizedautomatictransmission,
designed for small-mid sized vehicles, was adopted by new technologies such as the straight
torqueconverteranddisktypespringin2006.Itisalsoequippedwithanaluminumspoolvalve
andefficientoilpumptoenhanceefficiencyintransferringpowertoincreasefuelefficiency.Also,
99.8%ofthepartsweresuppliedbycooperatingdomesticcompaniestoestablishclose
relationshipstoopenroadstosustainablefuture.Intermsofsafety,highimpactgearmaterials
have been used, so the power generated by wheel rotation is capable for larger vehicles,
includingtheLotzewith2,000ccormore.
Highly Efficient five-Speed Automatic Transmission _ In2006,ahighefficiency5-speed
automatictransmissionwasdevelopedaftersixyearsofR&D.Thetransmissionimplemented
lineupspeedmanagementvalvebody,straighttorqueconverter,highimpactgearmaterialsand
high capacity bearing to improve drivability in speed changes and achieve high fuel efficiency.
Thenewtransmissionfeatureshighefficiency,highcapacityandlownoiselevels.KiaMotors’
revitalized domestic businesses and contributing cooperative companies increased their
competitivenessbylocalizing99%ofitstransmissionparts.
reducing Auto Body Weight
Autoindustriesaroundtheworldarecompetingtoreduceautobodyweight.Competitionis
intensifying as increased energy efficiency, minimization of environmental impact and improved
performancecanbeachievedbysimplyreducingautobodyweight.Lighterbodyweightwill
improvefuelefficiencyandreducetheamountofpollutantsemitted.Weightreductionsare
necessary in order to secure future competitiveness developing next generation vehicles that will
utilize fuels, other than fossil fuels. Through continual efforts to reduce auto body weight, Kia
Motors improves economical and environmental values, and actively respond to governmental
autobodyregulations.Weightreductiontechnologyrevolvesaroundreducingthechassisweight,
whichamountsto30%ofthetotalweightofthevehicle.KiaMotorsutilizedmaterialsas
aluminumandmagnesiumthatareatleast30%and40%lighter,respectively,thansteel.Kia
Motors also developed new materials that can be applied to plastics and carbon fibers, and
changedthecoatingmethodtoreduceweight.Atthesametime,KiaMotorsstrivestoachieve
safety enhancements and cost reductions through the application of new technology.
lightweight vehicles by using Alternative Materials _Lightrecyclablealuminumand
magnesium, considered as eco-friendly materials, are key materials for vehicle weight reduction.
KiaMotorsenhanceditswheelcore,airbaghousing,andsteeringcolumnhousing(handling)that
affect noise and vibration levels. Kia Motors applied aluminum to improve suspension parts,
which are directly linked to comfort level when driving. Magnesium has been applied to the body
andseatpartsaswellassuspensiontoimprovefueleconomyandcomfort.Approximately40%of
auto part weight was saved by using magnesium as a single casting material in place of several
steelweldedcomponents.Inautomobiles,reducingtheweightofpowertrainpartsisan
important factor to increasing performance and fuel economy. Kia Motors will continue to
develop magnesium power train parts that are designed to endure high temperatures.
Application of High-Strength Steel _Thechassismakesupabout30%ofavehicle’stotal
weight, thus using lightweight materials guarantees the overall reduction of vehicle weight. The
chassis is the skeleton of the automobile's frame where the engine, transmission and other
essential components are attached. Kia Motors utilizes high-strength steel to increase the
strength of the frame while reducing overall weight. Kia Motors is also developing advanced
lightweight high-strength steel to continue its sustainable efforts.
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01. Highlyefficient5-speedautomatictransmissiondevelopedoverasix-yearperiod.
02. PlasmaCoatingMethoddevelopedtoreduceenvironmentalimpactandvehicleweight.
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Eco-friendly Product developmentEco-FriendlyWorkplace
EnvironmentalManagementSystem
Eco-FriendlySupplyChainManagement
EnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
lightweight Technology by new Methods _ Kia Motors has developed and applied new
methods used for the production of its vehicle parts, thereby lowering the weight of each vehicle.
KiaMotorsappliedalongfiberstrengtheningPUfoamingmethodtothepackagetraypartsof
theOpirus(Amanti)model,insteadofapplyingtheconventionalheatingpressmoldingmethod
forresin-feltmaterials.Thisreducedtheweightofeachvehicleby800g.Additionally,vehicle
weightisalsoreducedwiththeincorporationofresin-feltandW/Stock.
lightweight Technology utilizing Eco-friendly Materials _VolatileOrganicCompounds
(VOC)suchasformaldehydeandtoluenecancauseeyes,noseandthroatirritations.KiaMotors
hasbeendevelopingVOCemissionreducingtechnologywitheco-friendlymaterialstoprotect
vehicle users and reduce negative environmental effects. Kia Motors have developed eco-friendly
water-solublecoatingagents(primerandtopcoating)andappliedthemtointernalparts(suchas
crashmatanddoortrim)oftheLotzemodel.Asaresult,VOCemissionswerereducedandthe
overallqualityoftheproductimproved(suchasloweringtwoodorlevels).KiaMotorsplansto
expand the application of new coating agents to other models in the future.
Auto lightweight Technology through the development of new Materials _Overall
vehicleweightcanbereducedbyapplyinglightweightmaterialstothevehicle’sproduction.By
applyinglightweightTALC-filledPolypropylene(PP+Talc5%)insteadofTALC(14%)-filled
PolypropyleneandPolyethylenematerialstotheplasticdoortrims,theCerato(Spectra)shaved
off0.3kgfromitstotalweight.
Other Eco-friendly Technologies developed to Produce lightweight vehicles _ Kia
Motors has also developed an eco-friendly plasma coating method that can replace conventional
andprimercoatingmethods,fortheapplicationofexternalplasticparts.Plasmacoatingisa
superior coating method as the polarity of the plastic surface changes to form a tighter bond with
thecoatingmaterial.ThePlasmacoatingmethodhasbeenappliedtothewheelcoverofthenew
Carenssince2006.
rEducing gAS EMiSSiOnS
NOxandParticulateMatter(PM)areemittedbyvehicleswithinternal-combustionengines.
Reducinggasempowersenvironmentalsustainability.KiaMotorsfirmlysetzerogasemission
targets and is striving to reduce gas emissions in phases by developing the necessary technology.
Currently,allKiaMotorsvehicles’gasemissionsaremanagedinaccordancewitheachcountry’s
emission regulations. Kia Motors is not satisfied by merely responding to pre-existing regulations,
butfocusesondevelopingtechnologiestosurpassfutureregulations.Effortstoreducegas
emissions can be identified into two categories, regional geographic response to emission gas
regulations and the development of eco-friendly engine technology.
regional response to gas Emission regulations
north America (gasoline Powered vehicles) _ TheU.S.hasthehighestsalesofgasoline
poweredvehiclesbutmaintainsitsfederal(Tier-2)andCaliforniastateLowEmissionVehicleII
(LEV-II)regulations.Thesetwotypesofregulationshaveseencontinuousevolutionsince2004,
andLEV-IIandZeroEmissionVehicles(ZEV)areconsideredastheworld’smostdemandinggas
emissionregulations.InresponsetoLEV-II,KiaMotorsiscurrentlysellingCerato,SuperUltraLow
EmissionVehicle(SULEV),withaBeta2Engine.Also,currentKiaMotors’modelsinthemarket
suchasthePride(Rio),Cerato(Spectra),Lotze(Optima/Magentis),Carnival(Sedona),Sportage
andSorentosatisfygasemissionregulations.
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E.u. (diesel Powered vehicles) _ Traditionally, diesel vehicle demands have been high in the
E.U.,andE.U.RegulationsofPM(ParticulateMatter)andNOxemissionscontinuetoevolveover
time.CurrentEuro4regulationsinEuropewereestablishedin2005andallcurrentKiamodels,
suchasthePride(Rio),Cerato(Spectra),Sportage,Lotze(Optima/Magentis)andCarens(Rondo)
conformedtothisregulation.TheE.U.expectstostrengthenregulationstoEuro5,whichwill
reducePMsby80%ofNOxby30%comparedtoEuro4.TheEuro5regulationisplannedasearly
asSeptember2009.TheE.U.isalsointalkstoestablishEuro6regulationswhichwouldreduce
NOxemissionsby60%.Besidesstringentregulations,theE.U.demandsloweringCO2 emission to
130g/kmby2012.Inresponsetostrengtheningregulationsinthefuture,KiaMotorsplansto
applyDieselParticulateFilter(DPF)toitsdieselvehicles.KiaMotorsisalsomakingeffortsin
developingSelectiveCatalyticReaction(SCR)technologytoreduceNOxdramatically.Currently,
Morning(Picanto),Carens(Rondo),SportageandSorentoareavailableforsale.
Korea _ IntheKoreanmarket,withequaldistributionofbothGasolineandDieselvehicles
comparedtootherregions,regulationsareinplaceforeachvehicle.Since2006,Korean
regulationsareatequivalentlevelsasLEV-IIofCaliforniaforgasolinevehicles,andare
strengtheningmoreregulationsinphasesof25%.Fordieselvehicles,Euro4guidelineisapplied
andallKiaMotorsmodelsafter2006satisfythisregulation.Otherthantheseregulations
mentionedabove,On-BoardDiagnostics(OBD)requirementongasolinevehiclesaresatisfiedby
installingOBDonall2007Kiamodels.Currentvehiclesthatcurrentlysatisfylocalregulationsis
shown below.
Gasolinevehicles:Cerato(Spectra),Opirus(Amanti),Picanto(Morning),Lotze(Magentis/Lotze)
Dieselvehicles:Sportage,NewCarens(Rondo),Sorento,Mohave(Borrego)
development of Eco-friendly Engine Technology
PM reduced Emission diesel Engine _PMsedandieselengineadoptedCPF(Catalyzed
ParticulateFilter)todramaticallyreduceairpollution.Thisenginecomplieswithhighcapacity,
eco-friendly,andlownoiseregulationsofEuro4,andisequippedwithanadvancedfeaturethat
allowsmorethan90%purificationefficiency.Thiseco-friendlyengineisequippedwithafilter,
whichcanbeusedfortheengine’slifetime.KiaMotorsisthefirstautomotivemakerinKoreato
applytheE-VGT,highcapacityCGIcylinderblockandPiezofuelinjectionsystemtoachieve
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01. Highlyefficient,environmentallyfriendlyandquiet,low-emissionsengine.
02. Eco-friendlyI-4GammaEnginethatboastslownoisequality,lightweight,improvedengineperformanceandreducedgasexhaust.
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EnvironmentalManagementSystem
Eco-FriendlySupplyChainManagement
EnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
3rd Place in the Most Eco-friendly Auto Maker 2007
cee‟d, Selected as Best car by Major Auto Magazines in Britain
KiaMotors,alongwithHyundaiMotors,took3rd
placein"themosteco-friendlyautomaker2007"
intheUnitedStates.TheUnionofConcerned
Scientists(UCS),anorganizationconsistingof
environmental scientists, has been selecting eco-
friendlyautomakerseverytwoyearssince1998.
USCevaluatesvehiclesforpollutantsandgasemis-
sions that contribute to smog and global warming.
Inthe2007evaluation,KiaMotorstook3rd place
followedbyHondaandToyota.UCSrevealedthat
KiaMotors‟vehiclesemit87%ofgaspollutants
comparedto100%industryaverage.
Britishmagazines,PracticalCaravanandWhat
Car?,bothselectedthecee’dasthebesteco-
friendly hatchback. These magazines evaluated
cee’dasahighqualityvehiclewithexcellentdriv-
ingperformance,fuelefficiencyandlowemissions.
TheyalsoreportedthatKiaMotors’highquality
vehiclesaremakingFord,VauxhallandRenaultin
Europenervous.
maximumhorsepowerof240andmaximumtorqueof46kg·m.In2006,PMsedandieselengine
received52ndIR52Young-SilJangAward,namedafteranacclaimedKoreanscientist.
i-4 gamma Engine _KiaMotorssucceededindevelopingtheI-4GammaEngine,agasoline
enginedesignedforsmall-midsizedvehicles,in2007.Thisengineisregardedasaneco-friendly
gasolineenginesinceitreducedtheweightoftheengine,yetimprovedtheengine’scapacityby
utilizinghighpressuretreatedaluminumblock.Exhaustmanifold,apartthatdistributesinhaled
air in cylinder, is made from plastic to reduce engine weight and noise levels while improving
engine performance. Kia Motors also arranged exhaust manifold in the back and applied
WOC+UCC,anefficientpurificationcatalyzertoreducecatalyzingtimetoaccomplishgas
emissionreduction.Intermsofdurability,KiaMotorsutilizedasilenttimingchainandhigh
performanceelectriccontrolsystemandproclaimedworld-classqualitybyguaranteeingits
enginefor10yearsor100,000miles.TheentireI-4gammaenginewasmadewithdomesticparts
andawardedwiththe17thIR52Young-SilJangAwardin2007.Currently,Cerato(Spectra)
contains the gamma engine. The gamma engine is planned to be installed in mid-sized vehicles
andCrossoverUtilityVehiclesinthefuture.
v6 S Engine _ Noise, vibration and starting delay have been known as the few drawbacks of
dieselenginesinthepast.Toovercomethesedrawbacks,theV6SEnginewasdevelopedin2006
byapplyingthePiezofuelinjectionsystem,highcapacitysteelcylinderandrapidthermal
generationcapability.In2006,V6SDieselEnginefor3,000ccvehicleswascertifiedasNew
ExcellentTechnology(NET)bytheMinistryofScienceandTechnologyandKoreanIndustry
TechnologyCommittee.
rEducTiOn in rESOurcE uSAgE And rEcycling iMPrOvEMEnTS
Steepincreaseinpopulationandrecklessusageofresourcesarecausingresourcescarcitywhile
contaminatingtheenvironment,threateningtheEarth’seco-system.Asacorporatecitizen,Kia
Motors realizes its responsibilities to actively respond to the resource scarcity. To fulfill its
responsibilities, Kia Motors is focusing on developing technologies that utilize alternative
resources and recycle resources whenever possible. To establish a recycling society, Kia Motors
applies eco-friendly concepts to every phase of its product development. Kia Motors designs
productsandactivelyevaluatesthemthroughLifeCycleAssessment(LCA)andEco-efficiency
Evaluationtomakeeveryeffortinwasterecyclingefficiency.
Active Evaluation on Product Effects on the Environment and counter Effect Strategies
life cycle Assessment (lcA) _ KiaMotorsquantitativelyevaluatestheenvironmentaleffects
of its products through the evaluation of the full life cycle of its products, which includes
production,usageandwaste.LCAisapartoftheISO14040seriesthathasbeenstandardized
internationally.WhenLCAwasfirstintroduced,itgenerallyappliedtobumpers,dashboardsand
fender/hood,enginealongwithotherparts.Withaccumulatedexperience,beginningin2006,
newvehiclesnowgothroughTotalCarLCA.
AsaresultofTotalCarLCA,theMohave(Borrego),whichdebutedinJanuary2008,was
evaluated to be more eco-friendly than any other vehicle in the same grade. Kia Motors plans to
continuously support environmental sustainability by establishing complete cycle structure where
allnewvehiclesdevelopedwillattainLCAresultsofpreviousvehicles.
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01. 200717thIR52Young-SilJangAward(forI-4GammaEngine)
02. WinnerinThirdNewExcellentTechnology(forV6SEngine)
Eco-efficiency _Eco-efficiencywasintroducedtoKiaMotors
in2007asanadditiontomanyotherenvironmentalindexesto
enhancesustainability.Eco-efficiencyisasustainability
evaluationmethod,whichevolvedinEuropeandJapanever
sinceitsinceptionattheWorldBusinessCouncilforSustainable
Development(WBCSD)in1994.Thecoreconceptofeco-
efficiency is to consider both aspects of environment and
economyduringproductionandservice.Inordertoimprove
eco-efficiency, environmental burdens need to be minimized
whileimprovingeconomicvalue.Sustainablemanagementis
only possible through these activities and respecting the
environment. Kia Motors evaluated its eco-efficiency through
in-house-research, which created indexes of relevant corporate business activities, productions,
vehicle’seconomicvaluesandenvironmentalburdens.
Toquantifyeco-efficiency,grosssaleswereconsideredasagaugeforeconomicvaluewhile
CO2 emissions and usage of resources were measured to determine environmental burden. This
evaluationindicatedthatKiaMotorsincreaseditseco-efficiencyinrelationtogrosssales,CO2
emissions,andresourceusageby3.2%and11.6%in2005and2006,respectively,comparedto
2004.Eco-efficiencyfor2007willbereportedin2009.
Eco-efficiencyisnotlimitedtocorporateeco-efficiencyandKiaMotorsplanstoexpandthe
evaluation’sboundarytoproductionandnewvehicledevelopment.KiaMotorsalsoplansto
incorporate systematic index management systems to support eco-efficiency improvements.
recycling rate yield Program (rAiS-H) _ InresponsetoEuropeanrecyclingcertificationand
regulationsineachcountry,awebsystem,RAIS-H(RecyclabilityAssessmentInformationSystem
forHomologation),wasdevelopedandimplemented.Thiswebsystemiscapableofcalculating
recycling rate yields and identifies non-recyclable materials so that these materials can be
eliminated during the eco-friendly design process. This web system simultaneously evaluates both
HyundaiandKiaMotorsvehicles,sosynergyeffortscanbeexpected.Aftercompleting
evaluationsonCarens(Rondo)andcee’din2006andMohave(Borrego)in2007,resultsof
evaluationssatisfiedbothrecycleratioof85%andrecollectionratioof95%,whichareregulation
standard.Newvehiclesarecurrentlygoingthroughtheseevaluations.TheRAIS-Hsystemwillbe
upgraded in the future to include the certifying process within the company. The upgrade will
allowforquickresponsestoappropriaterecyclingregulationsandisalsoexpectedtobeusedasa
basic guideline for eco-designing.
0102
50
Eco-efficiency
100
120
80
60
40
20
0
2004 2005 2006
100% 103.2%111.6%
01. RAIS-H(RecyclabilityAssessmentInformationSystemforHomologation)
02. CertificateofCompliancewithAnnexIV
(Eco-efficiency = Economic value ÷ Environmental Burden)
38
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DisclosureonManagementApproach
EnvironmentalManagement
Eco-friendly Product developmentEco-FriendlyWorkplace
EnvironmentalManagementSystem
Eco-FriendlySupplyChainManagement
EnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
Acquisition of E.u. certificate of compliance with Annex iv
InNovember2007,KiaMotorsacquiredthefirst
E.U.CertificateofCompliancewithAnnexIV
amongKoreanautomotivemakers.EUCertificate
ofCompliancewithAnnexIVisissuedbyRDW
(NetherlandsDepartmentofTransportation).The
RDWcertifiedKiaMotors’recyclingactivitiessuch
asrecyclingwithinKorea/Europe(Slovakia)facto-
ries, heavy metals abandoning policy and recycling
yieldprocesslevels.Throughthiscertificate,Kia
Motors earned objective credentials on its sustain-
abilityandrecyclingresearch.Withthecertifi-
cate,effective2008,KiaMotors’brandvaluewill
increaseintheEuropeanmarket.
7. Score Evaluation of Disassembly 8. Quick Interpretation 9. Help for Each Function
51
01
01. Eco-friendlyDesignDigitalVerification
Eco-friendly design digital verification _Productdisassembly,maintenanceandrecyclingis
setduringtheproductdesignprocess.Tochangetheproductafterproductionrequiresa
significantamountoftimeandexpense.Thus,beginningin2003,KiaMotorsimplementeda
digitalverificationsysteminordertocutdownonissuesarisingafterproduction.In2007,CAD
modelingforDfR(DesignforRecycling)andDfD(DesignforDismantling)wereaddedtothe
digitalverificationprocesstoachieveDfE(DesignforEnvironment)goals.
dfd System (design for dismantling) _KiaMotorsintegratedtheDfDsupportsysteminto
theCADmodelingverificationprocesstoanalyzetheprobabilityofdismantling,maintenance
and recyclability of a product to improve upon identified weaknesses in the verification process.
TheDfDsupportsystemisdividedintothreestagesofanalysis,evaluationandremodeling.A
product’s3Dmodelisenteredintothesystemtoanalyzedisassembledstructureandpath,whose
dataisthencollectedtomakemodelsforthedigitalverificationprocess.Anystructurallyweak
componentsareidentifiedbythesystemandredesignedbeforetheproductionstage.Withthe
DfDsupportsystem,designandredesigndurationhasdecreasedby30%andproductdismantling
reducedby20%;theproduct’smaintenance,reusabilityandreproduction-abilityhavebeen
improvedaswell.Whenthissystemisusedfordisassemblyandassemblyrelateddesignplans,
designandredesigntimedecreasessubstantially.TheCADlinkabledismantlingdesignsystemis
thefirstofitskindintheworld.Withthissystem,DesignforRecycling(DfR)andDesignfor
Environment(DfE)canbematerialized.
Main function of dfd System
disassembly design System Based cATiA
1. Structure / Path Generation 2. DfD Modular Design 3. Check Finished Component
4. Check Tool Application 5. Change Finished Component 6. Video Facilitated Component Verification
Minimizing Waste and improving recycling
Automotive recycling center _ Since2006,KiaMotorshasoperateditsRecyclingCenterwith
arecyclingcapacityof4,200vehiclesayear.TheCenterprovidestechnicalsupportfordesigning
recyclable vehicles, developing scrap vehicles and waste handling/recycling technology and
provides technical support for community business partners to build a recycling society. Through
theCenter,KiaMotorscollectsmorethan90%ofthevariousliquidsandgasinthevehicle
disassembly process to prevent environmental contamination. Kia Motors, also, collects and
separatsvariousinternalandexternalpartsforrecyclingwithanover85%recyclingrate.The
Centermanageswasteprocessingwithreal-timemonitoringsystemsforrecyclingandwaste
volumesthroughcuttingedgeubiquitoustechnology.KiaMotorsisstrivingtodevelopauto
dismantlingsystemsandequipmenttosupplytosmall-andmedium-sizedbusinesspartnersthat
areindifficultpositionstodeveloprecyclingtechnologiesontheirown.Since2006,KiaMotorshas
heldtheannual“ScrapVehicleHandlingTechnologiesExchangeForum”toshareinformation
about national and international auto regulations and scrap vehicle handling technologies with its
partners.BasedontechnologygainedfromtheRecyclingCenter,KiaMotorsplanstoestablish
parts-recyclingandeco-friendlymanagementstartingfromthedesignstages.Additionally,by
offering recycling operating know-how and technology to auto disassembly operators, Kia Motors
will set a standard for managing scrapped vehicles.
recycling through Automobile Shredder residue (ASr) _Recyclingautosalvagewasteby-
productisacrucialtechnologytopreservingtheenvironment.Duetoenvironmentalpollution
from waste produced by scrapped vehicles, countries have set stricter regulations, and countries
suchasinEuropeandJapansetgoalstoreducethewastefromscrappedvehiclesto5%by2015.In
responsetotheseregulations,KiaMotorshasbeenresearchingASRrecyclingtechnologywith
variousuniversitiesinKoreasince2000.From2005to2008,KiaMotorsparticipatedina
governmentalASRoptimizationresearchprojecttoimproveASRmaterialrecyclingratesby
securingdisassembledpartsrecyclingandmaterialtechnologiesthroughthestrictselectionofASR
qualitymaterials.KiaMotorsisalsoactivelydevelopingpuregasenergysourcesandindustrialheat
sourcetechnologiestoreacha95%scrapvehiclerecyclingrate.Atthesametime,KiaMotorsis
developing technology to completely remove toxic chemicals and harmful materials such as auto
refrigerants.
recycling Materials from dismantled components and Mass Production Technology _In
responsetoEuropeanregulationtargetof85%scrappedvehiclerecyclabilityby2015,KiaMotors
selects components based on eco-friendly level, economic valuation and work efficiency levels. Kia
52
flow chart of recycling Management
The Scrapped vehicle Handling System is capable of handling a large quantity of vehicles through its
conveyor-type system in eight recycling stages.
Explosive Removal Chamber
01.Determine Car Type
02.Explosive Material Removal Airbag,Seats, Pretensioners,
03.Hood, Battery and Tire Removal
04.Retrieval of Nine Types of Liquid such as Oil and Gasoline
05.Dismantling Exterior Parts, such as Bumper and Radiator
06.Dismantling Interior Parts
07.Dismantling Engine and Transmission
08.Compression
Liquid Retrieval Body Compression Press
ASr recycling Technology development
Scrapped Vehicle
Shredding + ARS
Material Selection
ARS Recycling
Material Recovery
Cement Heating Source
Reusable Gas By-product
recycling Process for nylon Type Mixed Waste
Material Selection
Compressing
Washing
Strengthening
Compressed according to
size for washing
Removing dust, sediments
and other contaminants
Mechanical property
uniformity and reinforcement
Separation of iron,
copper and rubber from
nylon material
38
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DisclosureonManagementApproach
EnvironmentalManagement
Eco-friendly Product developmentEco-FriendlyWorkplace
EnvironmentalManagementSystem
Eco-FriendlySupplyChainManagement
EnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
Motors applied and expanded material recycling technology from assembly lines in mass
production to new product development.
(Compound Polyamide (Nylon) Components Recycling): Nylon is the most popular material use for
radiatorcomponentsinsideanengine.Classifiedasapremierengineeredplastic,nyloncompound
materials used in radiator end tanks were mostly sent to landfill or incinerators because they are
difficulttorecycle.However,topreventnylonrelatedenvironmentalcontamination,KiaMotors
collects the nylon compound, such as radiator end tank, fan and shroud, from scrapped vehicles for
recycling while striving to develop more advanced nylon recycling technology to produce more
eco-friendly products. Kia Motors plans to apply recycled nylon re-compounded materials that
have the same level of physical properties as new materials in vehicle roof racks. Kia Motors
expectstoreduceroofrackmaterialcostsbymorethan20%andnylondisposalcostsby180,000~
220,000won/tonbasedonincinerationcosts.The2008GrandCarnivalandSportagewillcome
equippedwiththerecyclednylonroofrack.
(Reuse of Rubber Scrap): Oneofthevehicle’smajorcomponents,rubber,mustretainitskey
characteristics of elasticity by being permanently thermoset to prevent future melting.
Thermosettingisobtainedfromvulcanization,chemicalreaction,usingsulfurandperoxide.After
vulcanization, rubber is difficult to melt and thereby difficult to recycle. To address this problem,
KiaMotorsdevelopedandappliedFinePowderTechnologyforrubberrecycling.KiaMotors
developedthefirstFinePowderTechnologyintheworldforrubberrecycling.Thistechnology
allows thermoset rubber to be made into powder at room temperature for recycling, and this
recycledrubbercanbeusedonavehicle’sweatherstrip.Basedonthistechnology,KiaMotors
researchedpracticalusesforhighimpactelasticmaterialusingEthylenePropyleneDiene
Monomer(EPDM)rubberscrap,fluorinatedrubberscrapandend-of-lifeplasticpolymersince
2006.
component remanufacturing Technique _Wastematerialsfromrepairingorscrappingare
mostlyland-filledotherthanafewmetals.KiaMotors’researchoncomponentsremanufacturing
techniquewillimproveresourceandenergyutilization,reducenegativeeffectsonthe
environmentandreduceeconomicinefficiency.Remanufacturingtechnologyrestoresthequality
ofscrapvehicle’sreusablecomponentsbacktonewcomponents.KiaMotorsdecreasesdefective
rates with the analysis of major malfunction faults and patterns. Using the analysis, Kia Motors
minimizes vehicle component waste by repairing or scrapping vehicles by recycling their reusable
components through remanufacturing. Kia Motors also performs step-by-step research for
standardizingcomponents’remanufacturing.Inadditiontotheaboveactivities,KiaMotorsis
focusingoncreatingproductqualityguidelinestoreducequalitydeviationofremanufacturing
components, developing testing methods for reliability and researching ways to better calculate a
component’slifecycle.
KiaMotorshasalargenumberofpatentsregardingitsreprocessingtechnique,whichisatthe
coreofremanufacturing.Inalternatorsandstartmotors,KiaMotors,togetherwithKorean
research centers and industries, completed many projects utilizing the remanufacturing technology
andimplementationofitstestingsystem.Currently,KiaMotorsplansonlunchingremanufacturing
components, such as remanufactured alternators and starter motors, with the cooperation of
remanufacturingcompaniesandcontractors.Gradually,KiaMotorsplansmassproductionof
remanufacturedcomponentsinassortedfields.Superiorqualitywithreasonablypriced
remanufacturedcomponentsreduceavehicle’soveralloperatingcostandimprovesenvironmental
conditionsbyreducingCO2 usage, increasing reuse of natural resources and energy saving.
53
01
rubber Scrap recycling Process
Fine Powder Creation from
Rubber Scraps
Rubber Surface Creation
Recycled Rubber Processing
Master Batch
New Material for Vehicle
Component
component remanufacturing Process
Collecting Waste Components
Dismantling
Cleaning
Testing and Sorting
Repairing and Adjusting
Reassembling
Final Testing
01. Alternatorproducedusingremanufacturedcomponents
Thecurrentcentury’sglobalconditionsuggeststhattheentireglobewilltransittowardsresource
circulation by reducing, reusing and recycling wastes for the global environment. Throughout
production, Kia Motors strives to establish an eco-friendly circular system by minimizing resources
and maximizing waste recycling with the appropriate treatment of industrial waste. The efficient
use of resources and energy controls eco-friendly production and the minimization of wastes. Kia
Motorsisalsoadheringtoaccomplishingcorporateresponsibilitytoimproveitssociety’s
sustainability through complete environmental management and manufacturing process
development.
uTilizATiOn Of SuSTAinABlE rESOurcES
Kia Motors strives to reduce resource usage in production to defend non-renewable resources,
lower resource-intensiveness and raise economic efficiency. To efficiently utilize resources,
minimizing usage of raw materials and wastes is necessary throughout the production process.
Resourcessuchassteel,paint,thinner,aluminum,plastics,papersandpolyvinylareusedinvehicle
manufacturing;resourcesalsoincludeenergiessuchaselectricityandnaturalgas.KiaMotorsis
enhancing technologies for comprehending and minimizing the use of resources through tedious
monitoring of the manufacturing processes.To efficiently manage wastes, Kia is executing detailed
planstoimproverecyclingratesby3-5%,graduallyaimingfor0%waste.
Minimizing raw Materials
Rawmaterialsareessentialinvehiclemanufacturing.Generally,themorerawmaterialsused,the
moreenvironmentalpollutantsareemitted.Inthisregard,thereductionofrawmaterial
consumption is as vital as efficient management of environmental pollutants.
Steel, Paint, Thinner, and Wrap guard film _ Kia Motors aims at fully reducing the use of
typicalrawmaterialssuchassteel,paint,thinnerandwrapguardfilm.Kiareducesthequantityof
steel used in production by replacing it with recycled steel and adopting state-of-the-art
productiontechnologies;therebyimprovingthematerialyieldratio.Backedbytheseefforts,the
totalsteelusagein2007reduced8.9%comparedto2003.
54
minimizing environmental
impacts on proDuction
Notably,thesteelquantityforeachvehicleproduceddecreased19.9%.Kiautilizeshighly
efficientRobobellatomizerstominimizethequantityofpaintandthinnerforvehiclesurfacesand
topcoating;thinnersarecompletelyrecycled.Theamountofpaintandthinnerusedforeach
vehicleproducedin2007wasloweredby9.4%and8.0%respectively,whilethetotalusageof
thinnerincreasedby8.1%comparedto2003.Thetotalamountofwrapguardfilmin2007
decreasedby24.2%inadditiontotheloweredamountusedforeachvehicleproductionby33.4%
comparedto2003’sratios.
Toxic chemicals _ KiaMotorsbuilttheIn-houseEnvironmentalSecurityandHealth
managementsystem(i-ESH),allowingthecompanytomonitornoxiouschemicalsusage.To
manage these materials properly and prevent accidents in advance, strict employee training
programs in addition to periodical inspections are consistently operated. Kia Motors is putting
forth intense efforts to reduce the use of noxious chemicals by improving its management
approach.Priortopurchasingandapplyingnewchemicalmaterials,themanagementsystem
operatesatediousscreeningprocessforverificationpurposes.Kia’smanagementandchemicaluse
arebasedoncharacteristicsanddetailedinformationlaidoutbythei-ESH.ForKia’scompliance
withtheMontrealConvention,KiasubstitutesrefrigerantslikefreezersandCFC,anozone-
depletingsubstance,withHFCandreplacingoldequipmentwithimprovedtechnologies.
55
* Paintandthinnerusageprocesses:ElectroDeposition,SurfaceandTopCoating *WrapGuardFilmisthinPEcoatingforvehiclesurfaceprotection.
Steel usage
Thinner usage
Paint usage
Wrap guard film usage
Steel Usage(ton) Usage per Vehicle (kg/vehicle)
Thinner Usage (ton) Usage per Vehicle (kg/vehicle)
Paint Usage (ton) Usage per Vehicle (kg/vehicle)
Wrap Guard Film Usage (ton) Usage per Vehicle (g/vehicle)
220,000
10,000
25,000
500
240
5
15
250
210,000
8,000
20,000
400
220
4.5
12
200
200,000
6,000
15,000
300
200
4.0
9
150
190,000
4,000
10,000
200
180
3.5
6
100
180,000
2,000
5,000
100
160
3.0
3
50
170,000
0
0
0
140
2.5
0
0
2003
2003
2003
2003
2005
2005
2005
2005
2006
2006
2006
2006
2007
2007
2007
2007
204,247
4,365
12,489
217
196,809
4,376
13,438
225
188,873
4,439
13,833
189
186,110
3,572
11,669
164
240
5.1
14.7
254.5
206
4.6
14
234.6
189
4.4
13.8
188.6
192
3.7
12.0
169.6
~ ~
~ ~
Waste reduction
Most raw materials used during manufacturing processes are recycled through an in-house system,
with the rest carried out in waste form. From efforts to reduce wastes generated in plants, Kia
Motorsdevelopedatechnologythatreducesthequantityofwatercontainedinwaste-paintsof
surfaceandtopcoats.Withthisinstallment,wastesloweredby40-65%attheSohariplant.Kia
Motors is systemically executing activities to reduce waste through the improvement of control in
processes of waste-generating sources. Kia Motors operates the in-house recycling center to
regroup wastes after linear categorizing, consigning regrouped wastes to external specialist
contractors of wastes and scrap disposal.
Kia inspects its contractors at least twice a year concerning related laws and regulations of
wastemanagement.InFebruary2007,KiaMotorsdeclared“Zerolandfill”onthreedomestic
facilities(Sohari,Hwaseong,andGangjuplants)tophaseoutlandfills.Inthefirstphase,Kia
Motorsplannedareductionoflandfillwasteoflessthan1%outoftotalwastes.
56
Water and Weight ratio in Waste-Paints
Water Desiccant Waste-paint
100
80
60
40
20
0
Raw Sample 65% After Centrifuging 45%
Waste Reduction
After Adding Desiccant 40%
volume of Toxic chemical discharged
classification
Sohari
Hwaseong
gwangju
2006
617,402
2005
722,923
2006
123,315
10,088,372
177,433
2005
146,394
9,497,837
108,409
2006
54,858
161,789
41,617
2005
34,353
252,988
36,169
2006
15
20
17
2005
11
16
13
Volume of Toluene
Discharged(2) (kg/year)
Transferred Volume
(kg/year)
Discharged Volume to
Environment (kg/year)
Number of Toxic Chemicals
(Type)
Toxic chemical usage
Toxic Chemical Usage (ton) Usage per Vehicle (kg/vehicles)
5,000 3.0
4,000 2.5
3,000 2.0
2,000 1.5
1,000 1.0
0 0.5
2003 2005 2006 2007
2,2832,539 2,692 2,747 100kg
63.6kg 61.6kg
2.7 2.7 2.7 2.8
~
(1) VoluntaryAgreementonToxicsDischargeReduction(30/50Program):Inthevoluntaryagreementthatcorporate
facilitydesignated,thetoxicchemicalsreduceditsdischargeratevoluntarilyby30%,by200750%andby2009based
onvolumeofdischargesin2001.
(2) ThevolumeofToluenesummedbythreeplants.
38
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DisclosureonManagementApproach
EnvironmentalManagement
Eco-FriendlyProductDevelopment
Eco-friendly WorkplaceEnvironmentalManagementSystem
Eco-FriendlySupplyChainManagement
EnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
voluntary Agreements on Toxics discharge reduction - 30/50 Program (1)
Kia Motors signed a voluntary agreement on toxic
discharge reduction concerning its environment.
Based on this agreement, Kia Motors managed
toxic discharge volume through an ‘investigation
system to measure toxic discharge volumes. Kia
Motors also reduced toxic discharge volumes by
installingRegenerativeThermalOxidizers(RTOs)
for each painting process, injecting microbes in
circulation-tankbooths.Duringthesecondphase,
Robobellatomizersareappliedtothepainting
process,minimizingover-sprayin2008and2009
models. Kia Motors designated Toluene as the
majortoxicchemicalforreductionintheVA,as
a cause for discharging the most toxic chemicals
inplants.Asaresult,KiaMotorsloweredthedis-
chargerateby14.5%comparedto2005.Although
the total rate of paint and thinner usage increased
5.7%alongwiththequantitiesofchemicalquanti-
ties as a result of increased vehicles production, Kia
Motors reduced the increasing rate of discharged
volume using eco-friendly subsidiary materials of
new model manufacturing processes.
In2007,whilethelandfillratewasabout3.8%.KiaMotorsstoppedsludgedisposalatsea
locations.HwaseongandSohariplantsarehavebeenrecyclingsludgeentirelyasof2004and2007,
respectively.TheGwangjuplantisalsorecyclingslagwastesasindicatedinthe2007wasterecords.
Inaddition,KiaMotorswillcontinuetoincreaserecycleratesanddecreasetheamountof
incineratedwastesforexecutionplans.ThetotalwastegeneratedfromthreeofKiaMotors’plants
was202,701tonsin2007,with91.5%ofwastesrecycled.Wastesformanufacturingonevehicle
was231.4kgin2003,butdecreased9.7%to209.0kgin2007.
Minimizing Water usage
Currentlyhumanbeingsarefacedwithashortageofwaterduetotherapidindustrializationand
climatic changes. Kia Motors strives to minimize water usage in manufacturing vehicles to raise
environmental soundness. The main facilities consuming the most amount of water are painting,
engine&transmissionandfoundryfacility.WaterconsumedbyKiaMotorscomesfromawater
supplyfacilityandundergroundwater.Waterismainlyusedfromasource,butsmallquantitiesof
undergroundwaterareusedintheGwangjuplantalongsidewatersupplieswithnoimpacton
headsprings. Kia Motors purifies and discharges used water to minimize the effect on water
quality.Asof2000,KiaMotorsfocusedonreducingtheuseofwaterthroughits‘SaveWaterinthe
Workplace’campaignandequipmentinvestment,suchaswaterinstallmentsavingsystemsin
lavatories,increasingthecollectionrateofcondensedliquidfromsteam,aswellasimproving
cooling-toweroverflow.Asaresult,in2007,KiaMotorsreducedthetotalusagerateofwaterby
9.1%comparedto2003,butusageofundergroundwaterincreased19.9%comparedto2000.
57
volume of Waste generated recycling, incineration and landfill rate
Volume of Waste Generated (ton) Usage per Vehicle (kg/vehicle) Recycle Rate(%) Incineration Rate(%) Landfill Rate(%)
500,000 100250
400,000 80200
300,000 60150
200,000 40100
100,000 2050
0 00
2003 20032005 20052006 20062007 2007
197,180220,508 213,458 202,701
23184.9
8.6
6.5
230 88.6
6.0
5.4
213 88.2
6.4
5.4
209
91.5
3.84.7
~ ~
Water usage
Amount of Water Used (1,000m3) Amount of Underground Water Used (1,000m3)
Amount of Water Used per Vehicle (m3/vehicle)
10,000 7.5
8,000 6.0
6,000 4.5
4,000 3.0
2,000 1.5
0 0
2003 2005 2006 2007
6.7
5,719
1,323
5,853
1,762
6.1
5,771
1,589
5.8
5,198
1,586
5.4
~
EcO-friEndly PrOducTiOn TEcHnOlOgy
The environmental management of Kia Motors covers basic to eco-friendly production stages. The
basic stage is disposing of pollutants generated from production processes, and eco-friendly
production stages for promoting eco-designs in production processes. These efforts lead to
fundamentally reducing pollutants. The eco-friendly production system includes choosing raw
materials, designing the process of production, producing of products, as well as recycling by-
products. Many corporations reduce the cost of processing pollutants, energy saving, and
preventing potential safety accidents by making adjustments and applying eco-friendly
production technologies. Kia Motors is investing in the improvement of production processes and
facilities, as well as installing optimized pollutant reduction and prevention systems for
establishment eco-friendly systems.
These eco-friendly production technologies will be applied under the second mid-long term
environmentalmanagementstrategiescarriedoutbetween2006and2008.KiaMotorswill
extend the application of eco-friendly production technologies each year to minimize pollutants.
countering climate change in the Workplace
reduction of greenhouse gas Emissions _ Since2006,KiaMotorsadherestoenhanced
managementabilitiesconcerninggreenhousegasemissionsfromworksites,includingSohari,
Hwaseong,andGwangjuplants,anditsA/Scenters.KiaMotorshasexecutedthirdparty
verifications for clear and objective processes in inspecting greenhouse gas emissions, limiting
emission volumes, greenhouse gas inventory and database systems, and for the maintenance of
monitoring systems for the first time in the nation. The annual verification is being expanded
uponforexecutionreliabilities.KiaMotorsplanstoextenditsverificationsystemstoitsChina
andSlovakiaplants,updatingworkguidelinesandemissionstandardsofgreenhousegas.
Furthermore, Kia Motors has a plan to establish an inventory system for domestic and
58
reduced volume per vehicle Trends
Volume of Greenhouse Gas emitted (1,000 ton CO2/year) Volume of Greenhouse Gas emitted per Vehicle (kg/vehicle)
1,100
900
700
500
300
100
2000 2004 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
581
724
680
694
655
655
610626648
914918
789
599
934
596
942
volume Trends of greenhouse gas emitted (~2020)
gOAlS Of rEducing grEEnHOuSE gAS & lOng TErM PlAn
Volume of CO2 emitted (1,000 ton CO2/year) BaU
1,000
900
800
700
600
500
2000 2004 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
*BaU(BusinessasUsual):Indicationofincrementaltrendsinthevolumeofemissionsandenergyused,pervehicle,
producedif2006plansarenotexecutedconcerningemissionreductionsafter2007.
*EmissionEstimateCriteria
•Estimationisbasedonlowheatquantity.Estimateforareasone,two,andthree(ExceptquantityofHFCinareathree).
•ExcludingA/SCenters,theBoundaryappliestooperationcontrols.
581
694
908
938
751 894
952
923
1,007
934
1,030
942
1,043
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DisclosureonManagementApproach
EnvironmentalManagement
Eco-FriendlyProductDevelopment
Eco-friendly WorkplaceEnvironmentalManagementSystem
Eco-FriendlySupplyChainManagement
EnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
overseas locations, and examine emissions statuses, analyze potential emission volumes and lower
emissionvolumesfromgreenhousegases.Asof2008,Kiahasmadeplanstorigorouslyreduce
greenhousegasandwastes,settingthegoalfor2020mid-longtermpollutantreductionsin
joiningthe“VoluntaryIndustrialAgreementinResponsetoClimateChangeandProtectionofthe
Environment.”
Inlookingatvolumesfrom1990to2007,fromtheKoreaEnergyEconomicsInstitute’s
Roadmapestablishmentofmid–to-long-termplansforvoluntarygreenhousegasreductions,Kia
issettinglongtermgoalsforreducingvolumesby17.6%pervehicleproduceduntil2020by
developingvarioustechnologies.OtherthantheRoadmap,Kiaalsocontrolsemissionvolumes
within-housechecklists.In2007,thevolumedecreased25%pervehicleproducedcomparedto
2003.
Energy reduction _ From2000,KiaMotorscontinuallyparticipatesin‘VoluntaryAgreementof
SavingEnergy’forenergyreductionactivities.SinceTonofOilEquivalent(TOE)largelyconsistsof
electricpowerandLNG,Kiaiscurrentlyfocusingonelectricpowersavings.AttheHwaseong
Plant,KiaMotorshasinstalledinvertersinaircontrollingunitstomaintainsteadyandproper
indoortemperatures.Thisresultsinenergysavingsworth347millionwonperyear.Kiaalsosaved
energycostsof250millionwonperyearwithcoolingtechnologieswhichcondensetheairwitha
watersupply.ForthefirstandsecondplantsinGwangju,oldsteam-aircontrollingunitshave
beenreplacedwithdirectfiredsteam-aircontrollingunits.Theequivalentofsavedenergy
amountedto700millionwonperyear,andapproximately4,000reducedtonsofCO2 emissions.
Condensershavealsobeeninstalledinsubstationsofeachplanttobreakreversecurrentsof
powersupply.Theenergysavedanequivalentof250millionwonayearreducing2,000tonsof
CO2emissions.In2007,KiaMotorsinstalledSolarPhotovoltaicSysteminGwangju,Incheon,
Changwon,WonjuandCheongjufacilities,andaSolarHotWaterSysteminitsGangneungfacility
tosaveonenergycosts,usageandreducinggreenhousegasemissions.TheSolarPhotovoltaic
Systemhasbeendesignedtousesolarlightasanenergysourceandenhancetheeco-friendly
environmentofKiaMotors’facilities;savingelectricitycostsbyapproximately9.8millionwon
59
Total cO2 Emissions Unit:1000tCO2/year
Area 1,2,3 Area1,2
2,500
2,000
1,500
1,000
500
0
2003 2005 2006 2007
Total Energy usage Unit:1000TOE/year
LNG Fuel and Oil Electric Power
500
400
300
200
100
0
2003 2005 2006 2007
* AppliedtofourFacilities(Sohari,Hwaseong,Gwangju,andSeosanplants)
andA/Sdivision
* Appliedfrom2003duetoChangesofInternalCriteriafortheEstimate
• Area1 (Stationary combustion): LNG,LPG(Propane),LPG(Butane),Gasoline,Diesel,andKerosene
(Mobile Combustion):LPG(Propane),LPG(Butane),GasolineandDiesel
(Fugitive Emission):RefrigerantsforFreezers(HFC-134a),Substation(SF6)and
FugitiveinChargingRefrigerantsintoVehicles
(Process Emission): CO2(welding)andDetergent
•Area2 (Indirect Emission): ElectricPower
•Area3 (Indirect Emission): LPG(Butane),Gasoline,Diesel,andChargingRefrigerantsinto
Vehicles(HFC-134a)
Direct
Emissions
Indirect
Emissions
1,476
659
1,619
176
1518 18 16
106128 122 110
207 218207
783
1,555
734
1,449
678
~ ~
Solar Photovoltaic System
SolarCell50kW(220Wx252cells=50kW)
Utility-InteractiveInverter50kW(3,380V60Hz)
MonitoringSystem
KEPCO
PowerLinesfromKoreaElectricPowerCorporation
DataTransformer(SolarRadiation,ElectricPower)
everyyear,reducingapproximately33tonsofCO2 emission volumes. Kia Motors improved
environmentalsoundnessthroughtheinstallationoftheSolarPhotovoltaicSystem.Withsuch
improvements,KiaMotorswasawardedanexcellenceawardinthe“SecondRenewableEnergy
InstallationCompetition”bytheMinistryofCommerceIndustryandEnergyandKoreaEnergy
ManagementCorporationsintheprivatesectorofenergymanagement.KiaMotorswillinstall
fourmoreSolarPhotovoltaicSystemsby2008.
Air Pollutants
Inanefforttoreducetheairpollutantsgeneratedduringtheproductionprocess,KiaMotorsis
continuously applying eco-friendly production technologies, improving work processes, installing
optimized air pollutant prevention systems and utilizing materials containing fewer pollutants.
reduction of volatile Organic compounds (vOcs) _ InordertoreduceVOCsemissions,that
canadverselyaffectmen’sbodyandtheenvironment,thefirstpaintingplantofKia’sGwangju
facilityhasintroducedwater-solublepaints.Water-solublepaintcontainslessorganiccompounds
thanoil-solublepaints,whichcutdownVOCsemissionsduringtheproductionprocess.Thethird
paintingplantofHwaseong’sfacilitiescompletedtheinstallationofwater-solublepaint
60
cOd Emission
COD Emission (ton) Unit Usage (g/vehicle)
150 100 10
120 80 8
90 60 6
60 40 4
30 20 2
0 0 0
2003 2005 2006 2007
SS Emission
SS Emission (ton) Unit Usage (g/vehicle)
50
40
30
20
10
0
2003 2005 2006 2007
SOx Emission
SOx Emission (ton) Unit Usage (g/vehicle)
5 2.5
4 2.0
3 1.5
2 1.0
1 0.5
0 0
2003 2005 2006 2007
nOx Emission
NOx Emission (ton) Unit Usage (g/vehicle)
750 500
600 400
450 300
300 200
150 100
0 0
2003 2005 2006 2007
dust Emission
Dust Emission (ton) Unit Usage (g/vehicle)
1,500 750
1,200 600
900 450
600 300
300 150
0 0
2004 2005 2006 2007
BOd Emission
BOD Emission (ton) Unit Usage (g/vehicle)
125 50
100 40
75 30
50 20
25 10
0 0
2003 2005 2006 2007
1.1
564.9
623.9
1.3
1.3
496.9
519.0
1.3
1.2
483.2
482.6
1.2
1.1
387.8
399.9
407.7
33.4
62.1
7.7
9.0
72.939.2
478.4
471.5
39.4
66.1
9.6
10.0
69.1
41.2
492.5
451.0
32.1
69.5
6.2
6.269.532.0
450.5
405.0
30.6
65.2
4.6
4.7
67.231.5
417.6
1.1
~ ~
~ ~ ~
38
39
40
5463
65
69
70
74
DisclosureonManagementApproach
EnvironmentalManagement
Eco-FriendlyProductDevelopment
Eco-friendly WorkplaceEnvironmentalManagementSystem
Eco-FriendlySupplyChainManagement
EnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
Process of recycling waste heat from rTO system
Hazardouschemicalandodorremovalusinghightemperature(820°C)Collectedwasteheataresuppliedtohumiditycontroller
* RTO(RegenerativeThermalOxidizer)
RegenerativeThermalOxidizer(RTO)
RTO(high-temperatureheating) Heating/ACandhumidity controller
Heatexchanger
Paintingbooth
Wasteheatcollector
Atmosphericemission
applicationequipment.Kiawillextendtheuseofwater-solublepaintstoallKiaMotorsplants.In
addition,KiaimprovedtheworkplaceenvironmentbyinstallingVOCsthinnerfiltrationsystemin
ordertopreventitsemployeesintheServiceCenterfromVOCsexposureandbetterits
surroundingenvironment.KiaalsoinstalledtheRegenerativeThermalOxidizer(RTO)systeminits
paintingfacilitiestoremoveVOCsemittedduringthedryingprocess.KiaMotorsletsnoenergy
gotowasteevenduringtheRTOsystem.HighheatwastegeneratedfromRTOisfunneledback
to a heat exchanger to supply the air controlling unit for maintaining constant temperature and
humidity in the painting booth.
CostofsteamgenerationandLNGsavedbyRTOisapproximatelyonebillionwonayear.In
addition,KiaMotorsinstalledpaintingrobots,“Robobell,”insurfaceandtopcoatingprocesses.
With“Robobell,”KiaMotorsincreasedpaintingprocessefficiency,reducingtheamountofpaint
usedtherebyimprovingtheworkenvironmentbyreducingtheTotalPetroleumHydrocarbon
(THC)emissions.
SOx, nOx and dust reduction _ KiaMotorsinstalledtheTeleMeteringSystem(TMS)on
pollutantemittingcompenentssuchasboilersinSohariandHwaseongplantsinordertocomply
withtheNationalCapital’sSpecialEnvironmentalProtectionLaw.WithTMS,KiaMotorsmonitors
and controls pollutants, and the information gathered is sent to relevant government agencies to
ensure a dual surveillance system. Kia Motors will focus on establishing more eco-friendly
productionsystemswithadditionalinstallationsofTMSwithinthefirsthalfof2008.Through
Kia’ssustainabilitymanagement,thetotalemittedvolumeofSOx,NOxanddustwereloweredby
1.3%,0.7%and35.9%respectivelyin2007comparedto2003.Intermsofemittedvolumeper
vehicleproduced,numbersreducedby13.2%,12.7%and42.4%,respectively.
Water Pollutants
reducing the discharge of Water Pollutants through Appropriate Wastewater Processing
_ Kia Motors minimizes the discharge of water pollutants through appropriate wastewater
processingwhileusingaslittlewateraspossible.Inordertopreventpossibleenvironmental
contamination, Kia Motors constantly renovates its wastewater processing system and all facilities
while monitoring the concentration of discharged water with automatic and manual measuring
systems,includingTMS.In2008,KiaMotorswillenforcestrictmanagementofwaterpollutant
dischargewiththeinstallationofimprovedTMSinitsHwaseongPlant.ThedischargeofBODand
SSin2007wasloweredby8.6%and40.3%,respectively,anditsquantitypervehicleproduced
wasloweredby7.8%and47.5%,respectively,comparedto2003.
Managing the Source of Pollution _ The existing processing facilities generate oil waste and
oilmistfromcuttingprocessesthatcauseairandwaterpollution.Inanefforttosolvethis
problem,KiaMotorsinstalledDryHobbingMachinesthatusecompressedairinsteadofcutting
61
cOd Emission
COD Emission (ton) Unit Usage (g/vehicle)
150 100 10
120 80 8
90 60 6
60 40 4
30 20 2
0 0 0
2003 2005 2006 2007
SS Emission
SS Emission (ton) Unit Usage (g/vehicle)
50
40
30
20
10
0
2003 2005 2006 2007
SOx Emission
SOx Emission (ton) Unit Usage (g/vehicle)
5 2.5
4 2.0
3 1.5
2 1.0
1 0.5
0 0
2003 2005 2006 2007
nOx Emission
NOx Emission (ton) Unit Usage (g/vehicle)
750 500
600 400
450 300
300 200
150 100
0 0
2003 2005 2006 2007
dust Emission
Dust Emission (ton) Unit Usage (g/vehicle)
1,500 750
1,200 600
900 450
600 300
300 150
0 0
2004 2005 2006 2007
BOd Emission
BOD Emission (ton) Unit Usage (g/vehicle)
125 50
100 40
75 30
50 20
25 10
0 0
2003 2005 2006 2007
1.1
564.9
623.9
1.3
1.3
496.9
519.0
1.3
1.2
483.2
482.6
1.2
1.1
387.8
399.9
407.7
33.4
62.1
7.7
9.0
72.939.2
478.4
471.5
39.4
66.1
9.6
10.0
69.1
41.2
492.5
451.0
32.1
69.5
6.2
6.269.532.0
450.5
405.0
30.6
65.2
4.6
4.7
67.231.5
417.6
1.1
~ ~
~ ~ ~
oilonnewmicroATgearprocessinglinesoftheautomatictransmissionplantinitsHwaseong
facility.Inaddition,KiaMotorsreexaminedthesludgeformingprocessthroughvarioustestsand
solvents to reduce its viscosity in order to increase the collected volume, improve turbidity and
reduce the rate of clogged sludge machines. By doing so, Kia Motors lowered the amount of
waste paint remaining inside the settling bath, minimized the foul odor from the remaining
waste paints and reduced the amount of paints.
Establishing Efficient and Eco-friendly logistics Systems
Alargevolumeofgreenhousegasisgeneratedfromthetransportationofrawmaterials,parts
andvehicles.Eventhoughthereisnospecificgovernmentalregulationsongreenhousegas
emissions from product distribution, Kia Motors seeks to minimize air pollution throughout its
entirelogisticssystem.ToreduceCO2,KiaMotorsisplanningCO2 reduction methods based on
CO2volumeestimatesbasedonlogisticprocesses.Asof2007,KiaMotorspracticesaneco-friendly
distribution system by evaluating the condition of its entire distribution system to find and
implementpossibleimprovements.Asystematicplanwasdevelopedtobuildaneco-friendly
distributionsystemin2007.In2008,KiaMotorswillimplementtheplanandreportthe
performance of its eco-friendly distribution system in the future.
Product distribution _ Productdistributionorlogisticsconsistsofprocurement,production,
domesticsalesandoverseasexport.KiaMotorsisplanningtoreduceCO2 emissions by analyzing
thecurrentstatusofCO2 emissions from each distribution point, including production, domestic
sales and loading ports for overseas exports.
Efficiency through reduction of Each logistical Area _ Kia Motors estimated the volume of
CO2emissionsineachdistributionpointsasof2005.KiaMotorsalsoinvestigatedModalShiftto
energy-efficient transportation, methods in which to improve load efficiency, optimized
transportation paths, integrated transportation, building a center for integrated distribution and
large-scale transportation vehicles to raise efficiency through the reduction of each logistical area.
grEEn zOnE
Kia Motors is supporting its eco-friendly workplace by expanding the green area to secure its
greenzoneratioaccordingtothebuildingareaincreaseintheworkplace.Inaddition,Kiahas
managedfacilitiesthatmaycausesoilcontaminationsince2000.Currentlytheleakingout
accident did not occur even one case.
62
green zone
Sections
Site area (m2)
Building area (m2)
green area (m2)
green rate (%)
reforestation (trees)
Sohari
508,721
213,144
24,374
8.2
22,002
Hwaseong
3,251,923
987,538
637,000
28.1
228,752
gwangju
1,031,288
399,546
88,308
14.0
98,044
Slovakia
1,665,000
228,503
1,095,000
76.2
2,848
china
450,000
94,000
38,000
10.7
1,853
Automotive logistics flow chart
OrangePortion
isthefirstareain
reducingCO2 emissions.
PartsDivision Factory (Customers)
Port Export
Plant
Plant
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39
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65
69
70
74
DisclosureonManagementApproach
EnvironmentalManagement
Eco-FriendlyProductDevelopment
Eco-friendly WorkplaceEnvironmentalManagementSystem
Eco-FriendlySupplyChainManagement
EnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
63
KiaMotorsinstalledanaggressiveEnvironmentalManagementSystemandestablishedhazardous
material management to actively support the growth of environmental sustainability.
EnvirOnMEnTAl MAnAgEMEnT PErfOrMAncE
fostering an Eco-friendly Workplace
Inordertominimizeenvironmentalimpactfromproductionandpursueenvironmentallysound,
sustainabledevelopment,KiaMotorsmetwiththestringentrequirementsofISO14001forthe
certificationin2003,andcompletedrenewalofthecertificationin2006.Eligibilityandvalidity
wasevaluatedthoroughlyaftercertificationexamination,later,in2007.KiaMotorsisbuildingan
eco-friendly work place and eco-friendly production systems by removing potential risk factors
and creating a cleaner production system. Kia Motors is improving areas identified by external
certifyingorganizationsandcreatedaself-auditingenvironmenttocomplywithISO14001
certificationsince2004.
In2007,KiaMotorsperformedathoroughexaminationofmanagement,unitimprovements
andwastereductionin85departments,A/Scentersandthreeplants,includingSeosanplant.
SpecialattentionwaspaidtotheenvironmentalfacilitiesandwastemanagementoftheA/S
centersin20regions.KiaMotorsmotivatedemployeesanddepartmentalsolidaritybyawarding
departments that contributed to environmental management. Kia Motors is striving to solve
problems identified in the environmental audit to ensure and expand sustainable business
activity.
Tomanageaunifiedinternalauditin2007,KiaMotorsselectedrotatingpersonnelfromeach
department for training as an internal auditor. Kia Motors elevated auditing objectivity through
departmental cross-examination departments and information exchange between auditors. Kia
Motorsplanstotrainallemployeesasqualifiedenvironmentalauditorstoencourageminimal
environmental loads and develop a sustainable environment.
environmental
management system
Self-inspection Service center designation
In2007,KiaMotors’servicecentersinWonju,Cheongju,Gwangju,andYeongdeungpo
designatedSelf-InspectionCentersinareasofairquality,waterquality,andwastedisposal.Self-
InspectionCentersystemworksthroughvoluntarilyactionofreportingpollutantemissionlevels
anddeterminingenvironmentalregulationcompliance.Designationisonlygiventoinstitutions
withcleanenvironmentalrecordsfortwoconsecutiveyearsandwhopossessadequate
management and facilities to handle hazardous emission and waste. Kia Motors contributes to
the improvement of the environment by elevating the level of environmental management so all
centers may receive the designation.
cOMPliAncE WiTH EnvirOnMEnTAl rEgulATiOnS
Kia Motors provides early environmental solutions through preliminary internal evaluations
before new legislation or amending environmental regulations take place. The countermeasure is
postedontheregulationinformationsectionofi-ESHtoinformemployees.KiaMotorssets
stricter internal criteria for managing environmental polluting materials than federal regulations.
KiaMotorsdevelopedtheGlobalEnvironmentalInformationSystem(GEIS)tofindearly
environmental solutions to stricter regulations that may restrict business and to send global
environmental regulation information to the entire company. Kia Motors will continuously
increase environmental performance by finding innovative solutions to environmental problems.
cOOPErATiOn SySTEM fOr ElEvATing EnvirOnMEnTAl PErfOrMAncE
Exchange between domestic Automobile companies
KiaMotors’HwaseongplanthostedtheEco-friendlyWorkPlaceWorkshopsponsoredbythe
KoreaAutomobileManufacturersAssociation(KAMA)for40environmentalmanagement
personnelfromfivedifferentautomobilecompanies.Atthisworkshop,industryexpertsheld
seminars dealing with the regulation status in automobile painting, issues in automobile painting
and a trend in developing paintings.
Afterwards,participantsinchargeofenvironmentaltasksintheirrespectivecompanies
presented countermeasures for climate change, examples of estimations and reduction of
greenhouse gas emissions, plans and results for reduction of wastes and discussed the direction of
productdevelopment.TheEco-friendlyWorkPlaceWorkshopisheldeveryyeartoimprove
environmental performance through cooperation between automobile companies, and it
contributes to information exchange between people in charge of environmental management
in the company.
Environmental conservation initiatives for community
Kia Motors is actively communicating with the local community by holding community meetings
to introduce environmental management activities and tours of its environmental facilities. Kia
Motors is improving the local environment through the adopt-a-highway program, environment
preservation activities and monitoring odor and water pollution with local businesses. Kia Motors
isalsocleaninglocalriverseachmonth12timesayearthroughaprogramsimilartoadopt-a-
highway.
01. KiaMotorswasdesignatedSelf-InspectionServiceCenter.
02. Kia Motors employees engaged in local environmental clean-up activities.
0102
64 38
39
40
54
63
65
69
70
74
DisclosureonManagementApproach
EnvironmentalManagement
Eco-FriendlyProductDevelopment
Eco-FriendlyWorkplace
Environmental Management System
Eco-FriendlySupplyChainManagement
EnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
65
Securingeco-friendlypartsforanautomobilethatconsistsofover20,000partsisacriticalfactor
for determining the extent of environmental impact. Kia Motors actively provides support to
partners to achieve eco-friendly management and eco-friendly competitiveness. Kia Motors will
improve eco-friendliness in every aspect of its automotive production.
EnvirOnMEnTAl TEcHnOlOgy SuPPOrT grOuP
Kia Motors provided partners with technical support by dispatching its environmental technology
supportgroup(fromSohari,Hwaseong,andGwangju)everyyearsinceDecember2005.The
support group offered their eco-friendly expertise and helped establish eco-friendly
management.In2007,KiaMotorsdiagnosedandconsultedtheentireenvironmental
management system, including the management of its eco-friendly image, pollutants, eligibility
in environmental partners and systematic environmental management for partners to help
establishtheireco-friendlyservice.Aviolationofenvironmentalregulationsbyapartnercould
damageKiaMotors’sustainabilityefforts.Additionally,mismanagementcancausetheproductto
negativelyimpactthecommunity’senvironmentandresultinacostlyrecallofthoseproducts.
Inordertominimizeextracostandnegativeenvironmentalimpact,KiaMotorspaysclose
attentiontopartners’difficulties.KiaMotorsprovidespollutantreducingenvironmental
technology support, information on emission reduction and prevention procedures, and new
environmentaltechnologiestoKia’spartners.
Kia Motors distributed books containing environmental regulations and management items
forpartnerstosupporttheirenvironmentalmanagement.Inaddition,KiaMotorsgives
environmentaleducationtopartners’employeesaboutdomesticandinternational
environmentalregulationsandKiaMotors’environmentalpolicyeveryyear.Toprevent
environmentalregulationviolationsbypartners,theGwangjuplantcollaboratedwithGwangju
Citytocreatetheenvironmentalguardiansystemtosupportpartnerseveryquarter.Fromnow
on,KiaMotorswillbecometheautomotiveindustry’sfuturelinktochainautocompaniesfrom
pre-to post production partners through the ongoing support for environmental soundness.
eco-FrienDly supply chain
management
PrOviding guidElinES fOr EnvirOnMEnTAl criTEriA
KiaMotorsdistributed‘EnvironmentalCriteriaforHyundai-KiaMotors’thatlistsKiaMotors’
environmental obligation for all auto parts and all parts supplying partners to comply and excel
atglobalenvironmentalregulations.‘EnvironmentalCriteriaforHyundai-KiaMotors’canberead
inKiaMotors’portalsite,Vaatz(http://www.vaatz.com).Thisguidelineprovidesinformationon
prohibited materials such as the four major heavy metals, lead, mercury, cadmium and hexavalent
chromium,andrestrictednoxiousmaterials.Italsoincludesamanualforinputtingmanufactured
partsIMDS(InternationalMaterialDataSystem),manualforsubmissionofRAISH(Recyclability
AssessmentInformationSystemforHomologation)andmanualformanagementofMSDS
(MaterialSafetyDataSheet).
Xrf AnAlyzEr JOinT PurcHASE PrOgrAM
TheX-rayFluorescence(XRF)analyzerallowsfortheanalysisofheavy(metal)elemental
compositionofanygivensample.Inordertooffsetthecostburdenofthisequipmentfor
partneredpartsuppliers,KiaMotors’purchasingdepartmentcreatedthe“XRFAnalyzerJoint
PurchaseProgram”forKia’spartnersinNovember2006.86partnerspurchasedtheXRFanalyzer
throughthisprogrambyDecember2007,andby2008,total100partnerswillhaveXRFanalyzers.
Forpartnersthatpurchasetheequipment,KiaMotorsoffersincentivesthroughinternal
performanceevaluationsafter2008andprovidespurchasecostoffsettingtoencouragepartners’
eco-friendly management.
66
Kia Motors’ Environmental Support group
• Establishingsupportplans for partners• Evaluatingpartner’s eco-friendly management• Trainingeco-friendly management and providing technical support(1)
• SupportingEMSconstruction• Evaluatingpartnersand offering incentives• Partners’registration management and other policies• Supportthrough participation of government environmental project(1)
Partners
• Trainingandconsulting servicesrequest (Evaluationoncompliance with environmental regulations and training on eco-friendlymanagement)• Technicalsupportrequest• Environmentalsolution request• Environmentalissue identificationandsubmitting improvement results
• Improvingcompanyimage• Providingafoundationfor sustainable development
• Expandingpartners’ eco-friendly management• Establishingeco-friendly management system• Findingsolutionsto environmental regulation problems• Resolvingmanagementrisk
Partners Support Model
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70
74
DisclosureonManagementApproach
EnvironmentalManagement
Eco-FriendlyProductDevelopment
Eco-FriendlyWorkplace
EnvironmentalManagementSystem
Eco-friendly Supply chain ManagementEnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
(1) Includessupportfromexternalexperts.
67
grEEn dEAlEr SySTEM
ThissystemisdesignedtostandardizeKiaMotors’salesdealershipsandpromoteeco-friendly
servicesinitsautorepairshops.Withthissystem,KiaMotors’branchesanddealershipsminimized
wasteandpromotedrecyclingsince2006.KiaMotors’eco-friendlyserviceisbeingpromoted
worldwidethroughthe“ActSmartCampaign”voluntarilyinitiatedbyautodealersaroundthe
world. Kia Motors also awards excellent dealers and sales offices to ensure active participation in
sustainable development of overseas subsidiaries.
EcO-friEndly PArTS SuPPly AgrEEMEnT
Kia Motors concluded an eco-friendly parts supply agreement with primary parts manufacturers
initssupplychaininFebruary2007.ThisagreementincludesKiaMotors’strongwilltobean
advanced company with environmentally friendly management for eco-friendly parts
manufacturing, ethical management and social responsibility.
Eco-friendly Parts Supply Agreement
ThisagreementismadebetweenKiaMotors(hereinafter“Company”)andpartner(hereinafter“Partner”)
to treat global environmental regulations that are strengthened continuously and contribute to the
community,andiseffectivefromthedatewhenCompanyandPartnersignsbelow.
I1I ThePartneragreesnottouseorincludeanynoxiousordangerousmaterialsforhealthof
humanbeingsortheenvironmentinmanufacturingpartssuppliedtotheCompany,andcomply
withthe“KiaMotors’EnvironmentalCriteria”fortreatinggloballylocalenvironmental
regulations.
I2I ThePartnershouldnotusefourmajorheavymetals(lead,mercury,cadmiumandhexavalent
chromium)forpartsthataresuppliedtodomesticoroverseasplantsbythescheduleprovidedby
theCompany.
I3I ThePartnerstrivestobuildaninternaleco-friendlysystemforpartssuppliedtotheCompanyto
be designed, produced, wrapped and transported in an eco-friendly manner.
I4I ThePartnershouldhavebotheco-friendlyandethicmanagementandpursuesustainable
managementthatgrowswiththeCompanyasanadvancedcompanyresponsibletostakeholders,
including employees, partners and community.
EcO-friEndly PrOcurEMEnT
Withavoluntaryagreementofeco-friendlyprocurement,KiaMotorsstrivestoexpand
boundaries of eco-friendly production cultures. The agreement refers to a system with company
participants who apply eco-friendly procurement procedures voluntarily for eco-friendly
production and procurement.
conclusion of voluntary Agreement
InSeptember2005,thevoluntaryagreementofeco-friendlyprocurementwasconcludedwiththe
purposeofestablishingasustainableeconomicinfrastructure.Asacorporationimplementing
voluntary eco-friendly procurement, Kia Motors contributed to establishing a sustainable society
that embraces a cycle of eco-friendly production, distribution and procurement.
Eco-friendly Procurement Performance
In2007,KiaMotors’performanceineco-friendlyprocurementincreased20%(inmonetary
standards),andwillcontinuetoexpandoneco-friendlyprocurement.
68
Eco-friendly Procurement Performance
Affiliated products
Products certified with environmental marks
Products with outstanding recycle marks
Products with reduced hazardous substances
(lead, Mercury, chrome and cadmium)
Total
In million won
9
174
8,116
8,299
Number of products
29
8
34
71
In million won
9
242
6,662
6,913
Number of products
30
7
35
72
2006 Performance 2007 Performance (Estimated)
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DisclosureonManagementApproach
EnvironmentalManagement
Eco-FriendlyProductDevelopment
Eco-FriendlyWorkplace
EnvironmentalManagementSystem
Eco-friendly Supply chain ManagementEnvironmentalManagementCosts
Eco-FriendlyAchievementsinDomesticWorkplace
SpecialStory:CounteringClimateChange
introductory Phase ofEco-friendly Procurement (first year from inception)
• Benchmarkingdistinguished
domestic and foreign cases
• Establishingexecutionplansfor
eco-friendly procurement
• Providinginformationfor
eco-friendly products
• Preparingthefoundation
throughMROcompanies
• Expandingproductscertified
with environmental marks in
response to increase in industry
demand
Proliferation Phase ofEco-friendly Procurement(Second year from inception)
• Enforcingeco-friendly
procurement in participating
companies
• Revisingconstruction
specificationsandmaintenance
of procurement systems of
goods purchases
• Trainingcooperativevendors
• Addingmoreindustrial
materials to eco-friendly
product list
Settlement Phase ofEco-friendly Procurement(Third year from inception)
• Inducingsettlementof
evaluation in raw and
subsidiary materials from
cooperative vendors
• Addingmoreindustrial
materials to eco-friendly
products list
• Planningonimproving,
evaluating and marketing
in voluntary agreements such
as eco-friendly procurement
69
AnnualenvironmentalmanagementcostsforKiaMotorsiscommissionedoverthreeplants;
Sohari,Hwaseong,andGwangju.Thecommissioniscomputedoverfivedifferentclassifications.
KiaMotorsalsosystematizedpreexistinginvestmentsystemssince2004,introducingthe
investment evaluation system that helps materialize specific ecological needs as well as reducing
costs;inadditiontosupportingeffectiveinvestmentseachyear.Thecosts,asof2007,totaled17.7
billionwon;directcostsshowedanincreaseof4%comparedtoitspreviousyear.Thecost
increasewasmainlyduetoincreasedeco-activitiesconcerningthecommunity.However,ithad
increasedthereductionenvironmentalpollutionasaresultoftheISOinspectionand
reappointingeco-friendlycompanies.Startingin2008,environmentalmanagementcostsfrom
overseasfacilitiesincludingthefirstandsecondplantsinChinaandSlovakiawillbetakeninto
account.
Environmental Management costs in 2007 Unit:Inthousandwon
classification
Total costs
Total costs
DirectCostsAssociatedwiththeReductionofEnvironmentalPollution(Costs
inInvestmentandMaintenanceforEnvironmentalArrangement)‟
IndirectCostsAssociatedWithReductioninEnvironmentalPollution(Costsin
EnvironmentalTrainingforEmployeesandEnvironmentalEvaluation)
EnvironmentalRiskMaintenanceCosts(CostsinEnvironmentalRegulation
ComplianceandAccidentPrevention)
WasteHandlingandRecycling(CostsinWasteConsignment)
SocialEnvironmentalActivityCosts(CostsinCommunityEngagementsand
AfforestationManagement)
Total
11,976,769
823,138
557,076
3,825,349
515,631
17,697,963
* Environmentalcostsrefertoexpendituresfrombusinessenvironmentmanagements.
* TheA/Sdivisiondoesnotincludecostsassociatedwithresearchcenters.
environmental management
costs
• Location:781-1Soha-dongGwangmyeongCity,GyeongGi-do
• Employees:6,778
• Established:July1973
•ManufacturingProducts:GrandCanival(Sedona),Pride(Rio)andEngine
• LotSize:508,721m2
• FacilitySize:213,144m2
• ISO14001Certification:December2003
Activity Overview in 2007
cO2 (Energy) reduction activity
Allemployeesarepartakinginthereductionof
CO2emissions,powersavingandLNGgasusage
with full awareness of the global warming crisis.
Waste reduction activity
The joint efforts of separate waste collection and
management of recycling companies is resulting
in continuous improvement of diminished waste
quantitiesandincreasedrecyclingvolumes.
Environmental data
Pollutants
Dust
NOx
Pollutants
Toluene
Di-EthylHexylPhthalate
EthylAcetate
HydrogenChloride
SodiumHydroxide
MethylEthylidene
Xylene
PotassiumHydroxide
NickelCompound
ManganeseCompound
Volume
868
273
226
110
84
79
76
35
31
31
Emission
Amount
39
0
11
0
0
0
3
0
0
0
Transfer
Amount
84
3
21
0
0
0
10
0
0
0
Consumption
Amount
746
270
194
110
84
78
64
35
31
31
Contaminants
pH
BOD
COD
SS
N-H
Plant Equipment
PaintingFacilities
DryingFacilities
DryingFacilities
Regulation
Measurement
100
100
200
Regulation Measurement
5.8~8.6
80
90
80
5
Actual
Measurement
2.1
2.8
22.4
Actual Measurement
7.1
3.0
13.9
1.3
0.8
incidents/lawsuits related to the Environment: none
communicating with community
Kia Motors continuously pursues close bonds with local communities, participating in worldwide
eco-activitycelebrationsofEarthDayandengaginginconservatoryactivitiessuchas,“onecompany
conservingonemountain,”and“onecompanyconservingoneriver.”
Environmental conservation initiatives
Air Pollutants in 2007 Tri chemicals in 2006
Water contaminants in 2007
* RegulationMeasurementUnitisDust:g/Nm3,NOx,andSOx‟ppm
* ActualMeasurementisameanvalue.
* Unit: ton/year
* Volume:Totalvolumeintheworkplace
* EmissionAmount:Volumeemittedintotheatmosphere,hydrosphereandsoil
* TransferAmount:Amountofvolumehandledbyoutsiders.
* ConsumptionAmount:Theamountofvolumeactuallyusedinbusinesses.
vOcs reduction activity
EachofKiaMotors’paintingplantsisputting
fortheffortstoincreaseefficiencyinitspainting
process as well as collecting process of the used
thinnerstodecreaseVOCsemissions.
BasedbySedan
VolumeofCO2Emitted(1,000ton/year)
VolumeEmittedbyaVehicle(ton/vehicle)
2005 2006 2007
500
400
300
200
100
0
2.5
2.0
1.5
1.0
0.5
0
TotalVolume RecycleVolume(1,000ton/year)
RecycleVolumeperVehicle(kg/vehicle)
2005 2006 2007
50
40
30
20
10
0
25.0
20.0
15.0
10.0
5.0
0
volume Trends of cO2 Emitted Waste Management Trends volume Trends of vOcs Emitted
VolumeofVOCsemitted(g/m3)
2005 2006 2007
100
80
60
40
20
0
70
eco-FrienDly achivements
in Domestic Workplace
sohari plant
Environmental Director and Executive Vice PresidentJong-gil choi
Plant Superintendent
* TherestraintvolumeofBODandSSisrepresentedbythemaximum(indailyaverage).
* mg/L&pHisexceptedfromUnit.
*pH:HydrogenIonConcentration*BOD:BiochemicalOxygenDemand
* COD‟ChemicalOxygenDemand*SS:SuspendedSolids
Actual Measurement
7.0
7.4
14.5
0.5
0.2
• Location:1714Ihwa-riUjeong-eupHwaseongCity,Gyeonggi-do
• Employees:12,130
• Established:April,1989
•ManufacturingProducts:Opirus(Amanti),Lotze(Optima),Sorento,andCerato
• LotSize:3,251,922m2
• FacilitySize:987,538m2
• ISO14001Certification:April,2003
Activity Overview in 2007
cO2 (Energy) reduction activity
Theinstallationequipmentforcollectingwaste
heat in the second and third painting plants has
increasedenergyefficiency,hencesavingenergy
comparedto2006.
Waste reduction activity
Separatewastecollectionandrecyclingwaste
hasresultedindecreaseddisposalquantityin
comparisonto2006.
incidents/lawsuits related to the Environment: none
communicating with community
Constantconservationactivitiesaretakingplaceinthevicinityofdecontaminatingplants(eachquarter
year),withwinter’swildanimalfooddispersalactivities,andlocalcommunityoutreachprogramssuchas
‘loveyourneighborwithgrainsupport,’and‘thehungermarch.’
Environmental conservation initiatives
Pollutants
Dust
NOx
SOx
Plant Equipment
ElectricFurnace
GeneralFacilities
DryingFacilities
DryingFacilities
Regulation
Measurement
20
100
200
500
Actual
Measurement
3.5
5.6
2.5
1.5
Environmental data
Air Pollutants in 2007
Pollutants
Toluene
Di-Phthalate
EthylAcetate
Xylene
PotassiumHydroxide
2-EthoxyethylAcetate
Methylethylketone
MethylAlcohol
HydrogenChloride
AceticAcid
Volume
1,891
508
507
324
127
67
60
47
35
24
Emission
Amount
101
0
29
22
0
4
3
2
0
1
Transfer
Amount
287
6
56
38
0
9
8
10
0
5
Consumption
Amount
1,504
502
421
264
127
54
49
36
35
18
Tri chemicals in 2006
Contaminants
pH
BOD
COD
SS
N-H
Regulation Measurement
5.8~8.6
80
90
80
5
Water contaminants in 2007
* RegulationMeasurementUnitisDust:g/Nm3,NOx,andSOx‟ppm
* ActualMeasurementisameanvalue.
* Unit: ton/year
* Volume:Totalvolumeintheworkplace
* EmissionAmount:Volumeemittedintotheatmosphere,hydrosphereandsoil
* TransferAmount:Amountofvolumehandledbyoutsiders.
* ConsumptionAmount:Theamountofvolumeactuallyusedinbusinesses.* TherestraintvolumeofBODandSSisrepresentedbythemaximum(indailyaverage).
* mg/L&pHisexceptedfromUnit.
*pH:HydrogenIonConcentration*BOD:BiochemicalOxygenDemand
* COD‟ChemicalOxygenDemand*SS:SuspendedSolids
vOcs reduction activity
Thinnerrecoverysystem,RegenerativeThermal
Oxidizers(RTO)installation,andRobobellhelped
reduce the total emission volumes.
BasedbySedan
71
VolumeofCO2Emitted(1,000ton/year)
VolumeEmittedbyaVehicle(ton/vehicle)
2005 2006 2007
1,000
800
600
400
200
0
3.0
2.5
2.0
1.5
1.0
0.5
TotalVolume RecycleVolume(1,000ton/year)
RecycleVolumeperVehicle(kg/vehicle)
2005 2006 2007
250
200
150
100
50
0
500
400
300
200
100
0
volume Trends of cO2 Emitted Waste Management Trends volume Trends of vOcs Emitted
VolumeofVOCsemitted(ton/year)
2005 2006 2007
100
80
60
40
20
0
eco-FrienDly achivements
in Domestic Workplace
hWaseong plant
Environmental Director and Vice PresidentSam-ung lee
Plant Superintendent
• Location:700Naebang-dongSeo-gu,GwangjuCity
• Employees:6,675
• Established:April1989
•ManufacturingProducts:Carens(Rondo),Sportage,Bongo,Bus,andMilitaryvehichles
• LotSize:1,014,941m2
• FacilitySize:498,684m2
• ISO14001Certification:November2003
Water contaminants in 2007
72
2005 2006 2007
500
400
300
200
100
0
2.5
2.0
1.5
1.0
0.5
0
2005 2006 2007
100
80
60
40
20
0
250
200
150
100
50
0
2005 2006 2007
100
80
60
40
20
0
eco-FrienDly achivements
in Domestic Workplace
gWangju plant
Environmental Director and Executive Vice Presidentnam-il cho
Plant SuperintendentActivity Overview in 2007
cO2 (Energy) reduction activity
Althoughitsproductionvolumewasincreased,
compact production facilities and the waste
heat collection helped reduce the energy usage
on producing a vehicle and total energy usage
comparedto2006.
Waste reduction activity
Kia Motors is reducing the volume of waste
disposal through recycling waste and separate
waste collection.
vOcs reduction activity
KiaMotorsincreaseditspaintingefficiencywith
theautomatedRobobell,anddecreasedVOCs
emissions with the recovery of thinner used in
washing painting gun.
BasedbySedan
VolumeofCO2Emitted(1,000ton/year)
VolumeEmittedbyaVehicle(ton/vehicle)
TotalVolume RecycleVolume(1,000ton/year)
RecycleVolumeperVehicle(kg/vehicle)
volume Trends of cO2 Emitted Waste Management Trends volume Trends of vOcs Emitted
VolumeofVOCsemitted(g/m3)
incidents/lawsuits related to the Environment: none
communicating with community
KiaMotorsiscontinuallyprovidingplanttoursforlocalresidentsthroughfieldtripsandopen
communicationactivities,engaginginactiveinformationdisclosuresandsharingsuggestions.Inaddition,
KiaMotorscleaneduproadsaroundplants12timeswithvolunteersin2007.
Environmental conservation initiatives
Pollutants
Toluene
Di-EthylHexylPhthalate
EthylAcetate
HydrogenChloride
SodiumHydroxide
MethylEthylidene
Xylene
PotassiumHydroxide
NickelCompound
ManganeseCompound
Volume
612
331
145
128
127
119
113
70
57
55
Emission
Amount
29
0
7
0
0
0
0
3
0
0
Transfer
Amount
78
7
20
0
0
1
2
10
1
1
Consumption
Amount
505
324
118
128
127
118
110
57
56
54
Tri chemicals in 2006
* Unit: ton/year
* Volume:Totalvolumeintheworkplace
* EmissionAmount:Volumeemittedintotheatmosphere,hydrosphereandsoil
* TransferAmount:Amountofvolumehandledbyoutsiders.
* ConsumptionAmount:Theamountofvolumeactuallyusedinbusinesses.
Actual Measurement
7.2
13.8
20.7
2.8
1.9
Contaminants
pH
BOD
COD
SS
N-H
Regulation Measurement
5.8~8.6
80
90
80
5
Water contaminants in 2007
* TherestraintvolumeofBODandSSisrepresentedbythemaximum(indailyaverage).
* mg/L&pHisexceptedfromUnit.*pH:HydrogenIonConcentration*BOD:BiochemicalOxygenDemand
* COD‟ChemicalOxygenDemand*SS:SuspendedSolids
Pollutants
Dust
NOx
SOx
Plant Equipment
PaintingFacilities
DryingFacilities
ElectricCastingFurnace
DryingFacilities
CastingFacilities
CastingFacilities
Regulation
Measurement
100
100
20
200
200
500
Actual
Measurement
9.46
8.14
8.48
13.38
11.63
Non-detected
Environmental data
Air Pollutants in 2007
* RegulationMeasurementUnitisDust:g/Nm3,NOx,andSOx‟ppm
* ActualMeasurementisameanvalue.
Environmental education
Training courses for capacity development are
servedonaquarterlybasistoemployeesincharge
of service centers.
Environmental evaluation
ISO14001isrenewedbyexternalaudit
institutions.
2007 Environmental conservation initiatives Overview
frequency: 120times
Participants: 1,494volunteers
Activities: Mountain, river, park, road, building, and terminal clean-ups
incidents/lawsuits related to the Environment: none
communicating with community
Kia Motors as been strengthening its brand image as an eco-friendly management company by
participatingsocialserviceactivities.20directservicecentersinKoreaarecampaigningbimonthlyfor
environment preservation at community parks, lakes and on local roads.
investment in eco-friendly infrastructure
SolarPhotovoltaicEquipmentwasinstalledand
waste storage was also upgraded.
73
Solar Photovoltaic facility renewal Examination Meetingcapacity development Training for Environmental Activities
• Location:20locations,including996-3Siheung-dongGeumcheon-gu,Seoul
• Employees:1,820
• Established:1958
•MainService:WarrantyandGeneralRepairs
• LotSize:220,301m2
• FacilitySize:175,997m2
• ISO14001Certification:December2003
2005 2006 2007
25.0
20.0
15.0
10.0
5.0
0
50
40
30
20
10
0
2005 2006 2007
2,500
2,000
1,500
1,000
500
0
2.5
2.0
1.5
1.0
0.5
0
Environmental conservation initiatives
eco-FrienDly achivements
in Domestic Workplace
service centers
VolumeofCO2Emitted(1,000ton/year)
VolumeEmittedbyaVehicle(kg/vehicle)
TotalVolume RecycleVolume(ton/year)
RecycleVolumeperVehicle(kg/vehicle)
volume Trends of cO2 Emitted Waste Management Trends
Environmental Director and Executive Vice PresidentJong-Oak Park
AS DivisionActivity Overview in 2007
cO2 (Energy) reduction activity
Kia Motors has put in efforts to capture
renewableenergysources,installingtheSolar
PhotovoltaicSysteminfiveservicecenters.Kia
Motors has planned for further development
suggested by application results, with goals to
reduceCO2 emissions through the minimal use of
refrigerants in air conditioners.
Waste reduction activity
Separatewastecollectionandrecyclingactivities
is allowing a consistent decrease of waste through
processesofwastelandfillandincineration.
Environmental management technology
support
Sincetheestablishmentoftechnicalsupport
in2005,KiaMotorshasbeenaidingpartners’
environmentalmanagementsystemswithKia’s
environmental management technology.
Climatechangesarecurrentlyposingthreatstopeaceandthefutureofhumanity.KiaMotorsis
cognizant of such significant climate changes. Kia Motors also responds to climate changes by
endeavoringtoreducegreenhousegasesfromvehiclemanufacturingprocessesandCO2 emitted by
vehicles. Moreover, Kia Motors established responding systems countering climate changes, enforcing
tasks in the workplace. Major enforced tasks are generally divided into two categories as follows:
Energyefficiencyimprovements(cleanproduction)anddevelopmentofhighlyfuelefficientvehicles.
cO2 reduction Overview by vehicles
Asclimatechangereliefactivitieshavebecomemoreandmoreglobalized,developedcountriesare
implementing various regulations and standards to reduce greenhouse gases emitted from auto
industries.Asaleaderinautogreenhousegasreduction,theEUisplanningtoenforcerestrictionswith
itsstandardof130g/kmfrom2012asaresponsetodisappointingresultsinvoluntaryagreementsfrom
thelate1990s.KiaMotorsconstantlystrivestoadvancetechnologiesandenhancefuelefficiencies.As
74
special story
Establishingreductiongoals and activity strategy for the discharged volume of greenhouse gasesExpandingontheverificationonthedischarge volume of greenhouse gases (Includingoverseasfacilities and managing greenhousegasinEMS)
3rd PHASEPromoting the
Reduction of Discharged Volumes
2007~
corresponding Production Trends
countering climate change
distributing Eco-friendly vehicles
(Enforcement)
• Developinghybridelectricvehicles
• Developingfuelcellvehicles
• Expandingnextgenerationdieselvehicle
distribution
• Developingtechnologiesinfuelefficiency
enhancement
• DevelopingtechnologiesforCO2 reduction
Establishing the foundation for responding to the
Kyoto Protocol (Enforcement)
• Establishingthefoundationforgreenhouse
gas statistics
• Jointresponsewithacademia,governmentandNGOs
• TrainingandPRdomesticallyandoverseas
• Introducingsupportprogramsforbusinesspartners
• Executinginternaltransactionsystemsof
discharging rights
countering Synopsis of climatic change convention
Enhancing Energy Efficiency
(Enforcement)
• ReducingCO2 in the workplace
• Voluntaryagreementtoreduce
energy usage
• Recyclingofwastereduction
• Rationalizingthelogisticssystem
2nd PHASEEstablishment of
Strategic Corresponding
System
Verifyingthedischargedvolume of greenhouse gas(PilotprojectofKoreaEnergyManagementCorporation):Hwaseongplant Developingcomputationguidelines(ver.2.0)toestimate total discharged volume and develop inventorysystems(GEIKver.1.0)Verifyingtotaldischargedvolume of greenhouse gas:SohariandGwangjuplants,andA/Sdivision
2006
1st PHASEEstablishing
Corresponding Infrastructures
Verifyingplansregarding greenhouse gas discharge volumes, called“GreenhouseGasInspectionInfrastructurePlans”Benchmarking the correspondence of Japanese companies for countering climatic change conventionKorea’sfirstgreenhousedischargequantityThirdpartyverificationandgreenhouse gasDevelopmentofcomputation guidelines (ver.1.0)forestimatingquantityofdischarge:Hwaseongplant
2005
proofoftheseconstantefforts,KiaMotorsreleasedthePicanto(Morning),asmallcompactvehiclewith
CO2quantityoflessthan120g/km,intheEuropeanmarketin2004andcontinuedtoproducevehicles
equippedwitheco-friendlydieselenginesin2005.Asaresultoftheseefforts,KiaMotorsachievedCO2
emissionsof167.3g/kmtosatisfyKAMA’smid-termgoalof170g/kmin2004andin2006,achievedCO2
emissionsquantityof163.5g/km,showinga3.8g/kmdecreasefrom2004.
consecutively Selected as an Outstanding company for the voluntary Agreement of
greenhouse gas reductions
Since2000,KiaMotorshasbeenconsecutivelyawardedasanoutstandingcompanyfortheVoluntary
AgreementofGreenhouseGasReductions,aidinginreversingthegreenhouseeffectandconsistent
environmental improvement activities.
Actively countering greenhouse gas from the Workplace
KiaMotorsisanactiveparticipantofVAprojectstoreducegreenhousegasandsaveenergy.Inits
HwaseongPlant,Kiainstalledavarietyofinverters(ductsystem,precipitator,coolantpump,exhaust
fan,pumpmotor,andetc.),boilers(automaticfuel-airratiocontrolsystem,economizer,andcontinual
blowdowninstallation),infrastructurecomplement,coolantwithdrawalsystemschange,air
compressor, cooling power complement, pre-treated coating exchange efficiency compliment, and
etc.;suchinstallationstherebycontrolactivitiesthatreduceunnecessarypowerusage.
cO2 reduction Trends in Europe Unit: g/km
KIA KAMA JAMA ACEA
220
210
200
190
180
170
160
150
75
2000 ~ 2004 2005 2006
Selected Plants as Outstanding facilities by year
Classification
Sohari
Hwasung
Gwangju
2003
◦
◦
◦
2004
◦
2005
◦
◦
◦
2006
◦
◦
◦
* ALVoluntaryAgreement:Non-regulatedagreementsignedbyGovernmentandCorporationtosetandachievea
common goal for saving energy and reducing greenhouse gas emissions
* Thehighestaward(MinisterAward)isincluded.
* Source-Kama-EU&KIA-AAA
Kia Motors’ Energy Saving Overview
Classification
Saving costs (In millions/year)
Saving amounts (TOE)
CO2 reduction (tCO2/year)
2001
3,079
8,526
4,821
2002
2,845
8,550
4,531
2003
2,780
8,970
5,448
2004
4,675
14,456
8,544
2005
3,586
9,992
5,975
2006
5,009
18,387
10,131
* TOE(TonofOilEquivalent):StandardunitofCalorie(Cal)foronetonofcrudeoilforvariousunitsofenergy.
* ResultsofVAProjectsforSohari,Hwaseong,andGwangjuplants
0102
01. AwardedforExcellenceinNewlyRecyclableEnergyAccomplishment
02. PresidentAwardinEnergySavingPromotionCompetitionbytheMinistryofCommerce,IndustryandEnergy
165 (KAMA)163 (K!A)
Roads are made to connect one person to another.
Kia Motors is a road to a sustainable society.
socia
l v
alue
Countless roads are built to facilitate convenient travel.
Our vehicles, our pride and joy, travel over these roads.
We bring peace of mind to our customers with never-ending efforts to
build safer vehicles for our customers.
Creating more convenient vehicles and preventing vehicular accidents
are the true profit of an automobile company’s responsibility.
Alleviating walking discomfort, attending to those working in the
vehicle production, as well as looking back at the people facing greater
hardship, Kia Motors will materialize the needs that will sustain the
company and society’s coexistence.
Kia Motors strives to maintain healthy relationship with two components of the
company’s driving force, its partners and employees.
Kia raised the bar with “Making a Great Work Place,” which boasts employees’
satisfaction, employment security, and employee’s rights protection. Kia is continually
expanding support for management stability and competitiveness of business partners.
Beyond offering excellent customer satisfaction, Kia Motors enriches lives with
comfortable reliable vehicles and active contribution to local communities.
Under the slogan, “Moving Together with the World,” Kia promoted harmony with
the community by contributing to the development of safer traffic culture and advancing
mobility for the people with disability and disadvantaged drivers. From 2007 onward, Kia
Motors continues to expand the community engagement with volunteer work and global
community activities.
MAteRiAlity AnAlysis Results
2008 Sustainability report amended expansive information in the social value section to
correct the inadequacies, noted in the last year’s stakeholders’ satisfaction survey. For the
issues below, Kia Motors’ categorizing system helped locate inadequacies in the report,
while valuable contents were organized into graphs to allow clarity of the data. Results
gathered from various outside parties are clearly organized for viewing.
78
Disclosure on
ManageMent approach
employees’ Rights and labor-Management RelationshipBenefits and trainingWorkplace safety
• Creating Jobs (for 220 people) and Awaiting Retirees Support• Running Committee of Employment Stabilities and Committee of Next Generation Management • “Making a Great Work Place” (Providing better benefits and training, events supported by employees, and cheerful culture)• Decreased 51 Industrial Accidents
Partnership supportFair trade settlement
• Operating Support System for Business Partners • Executing 5 Star System • Training Employees of Business Partners• R&D Partners Tech Day Meeting• Guest Engineering Program• Supporting Management Stabilization (Improving payment condition and financial support)• Joint Overseas Market Entry• 2nd Partnership Support Reinforcement• Settling Fair Trade System
Customers’ safetyCustomer service
• Development of Vehicle Safety and Intelligence• Demonstrated Superiority in Safety Evaluations • Awarded Best Service Satisfaction• Awarded 1st Place in Best Korean Standard- Service Quality Index (four consecutive years)• Awarded 1st Place in Superior Korean Standard-Service Quality Index by Korean Business Call Center• Operation of Auto Q Services and Before Services• Kia Motors America Awarded 1st Place in Best Website by J.D. Power and Associates
Community engagement
• Advancement of Transportation for the People with Disability and Disadvantaged Drivers (Easy Move)• Expansion of Safer Traffic Culture (Safe Move)• Employees Volunteer Services• Establishing Infrastructures for Regional Communities• Strengthening Global Community Service Activities• Total Expenditures in Community Engagement; 7.4 billion won
Employees Customers Local CommunityBusiness Partners
+ + +
79
Businesses focused only on the optimal allocation of resources and financial growth exposed
various problems. This initiated outcry from the world to change the corporate management
paradigm to focus on strengthening corporate responsibilities to the society. As a responsible
corporate citizen and a member of the community, Kia Motors seeks public and stakeholders’
optimal benefit, carefully dealing stockholder matters and working towards a common good.
Additionally, special attention is given to all stages of corporate earning distribution in a fair and
responsible manner with the stakeholders in mind. Large aspect of Kia’s community contributions
is creating new economic supplement to aid local communities and to further aid country’s
development. Kia Motors is generating economic values for local communities through job
creation, while its employees establish the company’s future values and aid in obtaining goals of
the sustainable management. Kia is made possible through people, just as Kia’s products are
made to better the lives of people. Caring for its employees is as important to Kia as its primary
goals of sustainable management growth and responsibility to the community.
eMPlOyees OveRvieW
employees and employment
On December 31st, 2007, Kia Motors reported a total of 32,977
employees. Through job creation, Kia seeks to improve the
economic value of its local communities and further improve
the nation’s economy. Each year through various public hiring,
Kia hires great number of new workers under equal
opportunity practice. In 2007, 220 new employees were hired.
employment loss Management and Retirees support
Kia Motors attributes foundation of business competitiveness
with hiring and retainment of highly valuable employees. In
order to comprehend the employees’ satisfaction, Kia examines and manages information
regarding employees’ age, gender, region, occupation changes and its turnover rates. For new
employees, Kia provides a mentoring system to aid the employees’ adjustment stage and prevent
skill relapses. Mentoring system is established through representatives of each department,
assigning team formations of either 1:1 or 1:3 to provide this system with guardianship. Once
employed, during the first six months, employees take turn at least once a month establishing a
eMployees
50,000
40,000
30,000
20,000
10,000
0
2005 2006 2007
32,745 33,005 32,977
total number of employees Unit: Employees
productive meeting to discuss various difficulties and socialize with other employees. In the
process of an employee’s retirement, Kia’s awaiting retirees are entrusted to outside consulting
agencies to provide psychological stability and facilitate reclamation of the employees’ own
paths. Kia also holds two weeks seminar to give valuable information regarding their health,
assets, and spare time management.
To raise employees’ morale by matching employees with their desired job, Kia utilize a system
of self-assessment report that are used to shift job position at the beginning of the following year
when any work difficulties or desired position are reported.
78
7992
97
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education for Awaiting Retirees
education Contents (a total of five days / 40 hours)
• Reality cognizance: retirement preparation, lifetime plan (prospectus), jobs after retirement, and sense of life
after retirement.
• Self care: image care, health care, and a happy marriage
• Future plans: property management, understanding and viewing company commencement, power resume,
and plans for off-hours.
number of trainees
• 37 retirees in 2006 and 26 retirees in 2007
Results from the satisfaction Report of Retirees
• “Contents are organized appropriately for the awaiting retirees that it will likely provide major help
after retirement.”
• “Education gave me friendly future direction and a welcome relief few months before the retirement.”
• “It was a period where I was given the chance to look back at life. My previously narrow outlook on life has widened
along with my heart.”
employees by Occupation Unit: Employees
Positions
2007
2006
2005
total
28,405
4,572
32,977
33,005
32,668
Other
183
-
183
336
395
sales
2,995
217
3,212
3,228
3,239
Research
108
140
248
250
253
technician
1,663
-
1,663
1,672
1,661
Production
21,711
21
21,732
21,774
21,554
General
1,745
4,194
5,939
5,745
5,566
union Member
non-union Member
* Standard for current employees based on assessment taken December 31st of each year.
employees by Occupation in 2007 Unit: Employees
employees’ location
Head Office
Apgujeong
Wonhyoro
sohari Plant
Hwaseong Plant
Gwangju Plant
R&D Center
Domestic Regions
Oversees Regions
total
Officer
-
-
-
-
-
-
-
-
2
2
General
30
2
1
22
50
17
11
3
-
136
Production
-
-
-
1
61
-
-
-
-
62
R&D
-
-
-
-
4
-
-
-
-
4
Privileged
4
-
-
3
7
2
-
-
-
16
total
34
2
1
26
122
19
11
3
2
220
Retirees for 2007 Unit: Employees
Categories
Head Office
sohari
Hwaseong
Gwangju
R&D Center
Misc.
total
ResPeCt FOR DiveRsity AnD PROteCtiOn OF HuMAn RiGHts
Formation of non-discriminatory and Open Work environment
Kia Motors does not discriminate on the basis of gender, race, religion, or social standing. Each
opportunity is given according to each employee’s individual abilities. Kia’s Employment Stability
Committee is securing full employment of Kia’s employees and building a relationship of trust.
According to employment manual and public standards, Kia follows processes of fair
employment, thereby insuring Kia Motors with competent workers.
Respect for employees’ Diversities
Kia Motors’ overseas facilities are currently located in the United States, China, and Slovakia. As of
2007 in Kia overseas operations, native employees account for 7,407 employees, making up 18.3%
of all employees. Kia is reviving many regions’ economies through employment, while founding
suitable environmental and cultural formations to create and support enjoyable working
conditions for the native employees.
The ratios of female employees make up 2.5% of Kia’s employees with a total of 833 female
employees. Currently, there are no females in management positions. Kia Motors practices
management activities with an open mind and accepts differences in perspectives. Kia is putting
efforts to equalize gender in the workplace by progressively employing women and providing
comfortable working environments for both employees.
81
* Head office consists of Yangjae, Apgujeong, Wonhyoro, and oversees regions, and R&D Center consists of Namyang,
Mabuk, Shihwa, and Sohari R&D center.
Regional Job Creation Unit: Employees
Categories
Head Office
sohari
Hwaseong
Gwangju
R&D Center
Misc.
total
* Head office consists of Yangjae, Apgujeong, Wonhyoro, and oversees regions, and
R&D Center consists of Namyang, Mabuk, Sihwa, and Sohari R&D center.
Job Creation Unit: Employees
2,500
2,000
1,500
1,000
500
0
2005 2006 2007
1,499
572
220
2005
96
75
93
64
766
142
1,236
2005
48
150
147
1,101
47
6
1,499
2006
80
73
46
68
7
77
351
2006
52
108
278
99
17
18
572
2007
70
59
47
67
4
60
307
2007
38
26
122
19
11
4
220
01. Slovakia Plant’s Native Employees
02. Kia Motors’ New Employees in 2007
0102
82
employee Wage Unit: Employees, In million won
Classification
total employees
Consecutive years of employment
Annual Wage
Wage per employee
2007
32,977
13
1,894,262
57
2006
33,005
13
1,844,824
55.90
2005
32,745
12
1,752,972
53.53
Personnel evaluation and Performance Based Compensation
Kia Motors preserves all matters regarding personnel evaluation, equal treatment of employees,
and job promotion management as stated in Article 36 of the Collective Agreement, and Article 4
in the Rules of Personnel Management. Employees are paid according to the wage criteria
regardless of gender and by objective validity of the employee’s duration of services. Personal
evaluation system objectively measures individual services for improving the employee’s
capacities. Promotion system requires that the official examination board makes consideration on
the basis of various diverse objective data to deal fairly and to advance further objectives.
employee Representative Assembly Guarantee
According to the 8th Article of the Collective Agreement, it secures union association and the
liberty of their activities. According to the 18th Article in Rules of Employment, if a dispute shall
rise between labor and management, disadvantages may not be charged to employees
participating in a strike. Agreement regulates that the labor and management settle their issues
through negotiations. In addition, for improvement of employees and social welfare, a
conference concerning the collective agreement and labor management is held every two years.
Deliberations regard factors such as cost of living, productivity increase, wage settlement, and
wage negotiations. In order to build collaborative labor relations, a Labor and Management
Council is being operated at least every three months.
The collective bargaining which applies to union members makes up 28,405 members. With
the exception of employees at or above management levels or positions managing any of the
company’s major policies, employees are allowed to obtain union membership. Through the
collective agreement, the labor and management mentions, “following the fundamental
mentality of Constitution and three labor rights, and the ILO, as being in a reciprocally equal
position to being under the faithful principles, union member’s labor conditions, maintenance
improvement, politics, economy, community, and cultural elevation of statuses,” thereby securing
rights and interests.
Human Resources Management
To efficiently resolve employees’ grievances, Kia Motors established consultation service standards
called Human Resources (HR) Ombudsman Services. Located in each business department, various
employees’ personal concerns of promotion or proposals regarding promotion-related operations
are treated and collected with additional aims to improving HR management policies. In addition
to each division, an “Employee Grievance Handling Committee” has been established to help
resolve concerns about an employee’s job allocation. Promotion management keeps all matters of
employees’ concerns confidential to prevent any discrimination against employees.
Correspondingly, in order to resolve employee rights, systems, or general matters, a civil corner
via intranet can be accessed by employees.
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education for Protection of Human Rights
To protect the basic rights and privacy of employees, Kia is raising protection standards especially
concerning sexual harassment. HR lectures and workshop programs are given to all employees
each year for sexual harassment prevention. Lectures educate employees with real life and legal
cases in a variety of sessions. Lectures are intended to raise moral consciousness in a societal
working environment with Kia Motor’s goal of obtaining its culture of gender equality. Personal
consultation services for employees are provided in addition to the establishment of personal
consultation committee for female employees.
Prohibition of Child labor and Forced labor
Kia Motors is pursuant to employment principles only accepting candidates of at least 18 years of
age. Following the 26th Article of the Collective Agreement, no enforcement of work may be
applied on holidays for labor extension. Kia does not take advantages of employees with labor
service extensions.
Win-Win PRACtiCe FOR eMPlOyees
Management Disclosure Practice
Following the 14th Article of Collective Agreement providing notification of liabilities, Kia Motors
is making great strides through management disclosure practices. Contents which require
notifications of alterations or changes are trades and incorporations and employment rules;
personnel regulations whereby affecting union members’ by regulations enactment and
reorganizations, appointment and dismissal of directors; position changes, employee
identification changes, audit reports, management performance, and decisions made by the
board of directors. Such notification matters are immediately transferred as documents in
effectively building positive reliability. With the above mentioned and separately, Kia Motors is
regularly (monthly, quarterly, and biannually) disclosing operating results to labor unions for
reciprocal understanding and improvement of joint efforts.
employees’ Management Participation
Employment Stability Committee formed by employees at Kia Motors, as well as Next Generation
Committee inducing active management participation, keeping ears open to employees’ views.
employment stability Committee _ Employment Stability Committee follows 53rd Article of
the Collective Agreement. As an established committee, meeting is to be held once a year, for a
period of two to three months in which the committee discusses general matters and bring
conclusions covering employment and production at Kia Motors. Operations related solutions are
reflected upon directly. In each plant, subcommittees are separately assigned by their
departments, deliberating employment for each plant’s unit and discussing production-related
matters. In 2007, Employment Stability Committee held a discussion ending with a mutual
agreement on labor management in allocating Opirus production line to Sohari plant and
producing a brand new AM, in Gwangju plant.
83
education for sexual Harassment Prevention
• All employees require education in first and second half of each year
(Education from Lieutenant operated separately in each department).
• Education includes laws and regulations concerning sexual harassment, company guide to sexual harassment
prevention, handling procedures, and management standards.
next Generation Committee _ Next Generation Committee allows exchanges between middle
management and top management, exchanging ideas and increasing consensus through direct
consultation. Committee is continuing to play a vital role conveying business policies, expressing
Kia Motors’ vision to all its employees, in addition to communicating employees’ various
suggestions to top management groups.
With purposes of resolving crucial pending issues and problems, with a total of 16 committee
members from each division (6th standard: 16 headquarters and operating departments) during
one term of one year, each member attend workshop every month and promotes one subject
quarterly. From 2001, Kia Motors encouraged employees to participate in the management as
Next Generation Committee. Kia finished six terms of the committee throughout seven years, and
18 subjects were applied to operate businesses.
Co-ownership of ideas
Kia Motors administered an online community for each management department to promote a
knowledgeable community, where new employees to top management committees are given
rights to voice their opinions. Through the community knowledge base, employees may present
suggestions or serious concerns to top management groups and relevant government ministries.
Starting with cost reductions, various ideas for improvements that emerge while on duty may be
presented. Such suggestions or ideas are reflected upon by the administration and top
management groups to aid future activities.
Growth of a “Cheer” Culture
At Kia Motors, in order to maintain a spontaneous atmosphere where employees are encouraged
to have high morale and strive in their operations, a change in company culture is being
promoted by praising Kia’s workers. In 2007, through KIA world and CS plaza, a “cheer relay” and
“cheer board” was newly established to further expand the “cheer” culture. Similarly in 2008, Kia
Motors plans to continue its support of a company culture where employees can effectively
support and actively encourage one another.
eMPlOyees CARe eFFORts
employee training
In order to develop and strengthen Kia employees’ abilities, Kia Motors established educational
program system with training provision to raise ability of Kia workers. This has benefited the
company for multilateral management and control. The company is especially focusing on the
training processes of employees that will initiate innovative thinking and cultivate coping
abilities.
training Programs
Kia’s training program is divided by positions (general administration, Production, R&D, repair
and sales) offering basic skill training, OJT, key human resources, development training, and other
courses for specialty training. Aside from basic training courses, Kia also operates a useful
selection of training programs for employee family members. For welfare of employees, Kia
Motors offers financial support to highly qualified employees as part of its academia-industry
programs.
training Curriculum _ Employee training curriculum includes management training, OJT, key
human resources, productivity improvement training, and internationalization courses. Training is
divided by employee’s position and executives according to level; leadership training, specialist
0102
84
01. Signing 2007 Wage Negotiations
02. Cheer Board within the Company for Encouraging Employees
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training, performance improvement, and overseas human resources training. Kia offers support
training that is best suited to each employee’s own capacities for continual progress and rise in
employee’s ability.
Online training (www.hkhrd.com) _ Kia Motors was acknowledged by Korea Management
Association and the Ministry of Labor in 2001 and 2004 for the development of employees’ skill
and the online training system. From 2005, online training systems is being expanded and applied
to the employee community base for exchange and application of ideas. Ministry of Labor rated
Kia Motors “A” grade for three consecutive years.
85
2007 training Guidelines
Guidelines
Creating Performance-oriented Goals
Global Capacity Reinforcement
Laying a Foundation for Capacity
Training
Reinforcing Self-training
HRD Capability Improvement
Directional Focus
Enhancing Training Aimed at Settling Workplace (Headquarter) Issues,
Measuring Effectiveness of Training as a Management Performance
Internationalization Training Centered on Results, Systematic Development of
Overseas Regional Specialists, and Overseas Training Support Systemization
Reinforcing the System of Capacity Training by Occupation and Business
Division
Individual Development Plan, Training Based on its Own Needs
HRD Management in Global Level, Systematic Development of HRD Specialist,
and Reinforcement of Overseas HRD Benchmarking
training Contents
Category
Business Management
OJT
Key Human Resource
Product Quality Training
Globalization Training
Others
Total
training by Position
Director Training, New Employee Training, Capacity Training, Promotion
Candidates Training, and Cyber Training
Computer, IE, CS, Worksite Improvement, CALS/CIM, Patent, Job Transfer,
CAD/CAM, Auto Disassembly, and Repair and Maintenance Training
Overseas Education/Training, Graduate Schools, Global Experts, and
Overseas Regional Experts Training
Six Sigma, ISO, Divisional group, Proposals, Logistics, VE, and Partners’
Product Quality/Logistics Training
Foreign Language, Language (Including Cyber Training), Telephone
English, and Overseas Residents
External Training and Workshop
training Hours
235,853
691,137
16,340
44,814
118,378
403,255
1,509,777
number of trainees
10,060
39,815
32
4,410
5,335
55,722
115,374
Category
Directors and Leadership Training
Specialists Development
Promotion of Capability
Overseas Specialists Training
training system
training Contents
New Directors, Executives' Forum, Core Capacity Education (Training people
who were promoted), Leadership Development, Human Resources, and
Promotion Candidates Curriculum
Training by Occupation : General, Research, Production, Repair, and Sales
On the Job Training (OJT): 28 Cyber and Assessor Curriculums
Natives and Residents training
Online College for Housewives (http://hyundai-kia.cyberjubu.com) _ To aid continuing
education and self development of its employees’ family members, Kia offers free Online College
for Housewives that provides up to 60 lectures every month. The college offers special lectures,
standard lectures, as well as open lectures. Any members of the employees’ families are allowed
access to these lectures.
Children school and english Classroom for employees’ Children
(http://www.ilovehk.co.kr) _ Kia’s children school offers a broad range of content taught at
levels appropriate for children. Ranging from grades three to six, English Classroom for
Employees’ Children is offered during school break periods. Native English teachers and English
training specialists provide various programs such as regular ESS courses, drama courses, “Making
English Newspapers”, and presentation days.
training Facilities
The following lists Kia Motors’ training facilities for the development in vocational training:
Osan and Paju Human Resource Development Center, Gwangju and Goyang Training Institute,
Sohari Production Training Center, Hwaseong Carens Center, Cheonan Maintenance Training
Institute, Ulsan Seongnae Training Center, and Southern Auto Repair Training Center.
training evaluation index
Training Evaluation Index is divided into arrangement, training operations, and evaluation of its
employees. Training evaluations are conducted using manuals that utilize various evaluation
methods.
0102
86
01. Employee Training Center (Osan) responsible for employees’ OJT
02. English Classroom for Employees’ Children, one of many programs offered to employees to improve quality of life.
training status
Position
training expenses (in million won)
training expenses per Person (in thousand won/trainee)
training hours per person (hr/trainee)
2007
7,100
220
46
2006
9,400
290
64
2005
9,700
300
68
training Hours Unit: hr/employee
Position
General
Productivity
Repair
sales
2007
87
22
83
21
2006
98
138
82
51
training types and training hours Unit: hr/employee
training Category
Business Management
OJt
Key Human Resources
Product Quality training
Globalization training
Others
2007
7
21
1
1
4
12
2006
9
23
1
3
5
23
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Since 2007, training levels were based on one’s position and training processes with indices
gathered from each employee with total training hours. Promotion points are deducted for those
employees who do not take part in the course. Training Evaluation Index has been developed for
system management and operation of nurturing future talents, and it is used for making future
plans regarding employee training and evaluations.
In 2007, total training expenditures were 7.1 billion won, 220,000 won per employee, and 46
hours of training for each employee.
employee Welfare system
In 2007, Kia Motors contributed 333 billion won, 9.8% increase from previous year. For the
advancement of employee’s welfare system, Kia operates many programs such as National Health
Insurance System, Industrial Accident Compensation Insurance System, National Pension System,
Health Management System, and Unemployment Insurance. In addition, some specific items of
Kia’s employee welfare system are: daily life expense support, housing, retirement pensions,
health and safety, motivation, labor unions, and many others.
Kia Motors’ expenditures of employee welfare systems in 2007 were as follows: 46.8 billion
won for National Health Insurance, 43.6 billion won for Industrial Accident Compensation
Insurance, 63.5 billion won for National Pension and 20.7 billion won for Unemployment
Insurance. In the case of maternity leaves, 37 employees used a total of 3,403 days (92 days per
employee).
Outside legal affairs, Kia established employee welfare system with labor unions to ensure
the employees’ stability and morale, while maintaining positive relationship with labor unions. In
addition, 4,535 employees received interim payments for retirement pensions. A total of 52.4
billion won and 9.9 billion won were paid for supporting employees’ home visit and vacations,
respectively. Kia Motors also offered medical check-up services to 8,410 employees and 5,076 of
their family members. A total of 235 employees received Excellent Employee Awards in
recognition of their outstanding work performances.
employee Benefits
Kia is putting forth efforts to improve and stabilize the quality of life for its employees. Kia
Motors’ wage system guarantees wage above the legal minimum systemized for all businesses in
the country. Full time and part time employees (as well as hourly) are given nondiscriminatory
benefits. The differences in wages for full and part time (as well as hourly) employees are in grant
provisions relevant to the wages system.
87
0102
01. New Employees Camp 2007
02. New Employees Camp 2007 Graduation Ceremony
Annual Welfare Costs Unit: In billion won/In million won
Welfare Costs Welfare Costs per Employee
63,479
46,816
43,576
117,784
20,709
40,650
333,014
* Others include the following: 15,136 million won in Safety, Health, and Hygiene,
2,884 million won in Culture and recreation, 17,346 million won in Motivation.
500 25
400 20
300 15
200 10
100 5
0 0
2005
277.2
8.479.19 10.10
2006
303.3
2007
333.0
Details of employee Welfare Costs Unit: In million won
Category
national Pension
national Health insurance
industrial Accident Compensation insurance
life support and Conveniences
employment insurance
Others
total
inDustRiAl sAFety AnD HeAltH
industrial safety and Health Committee
Industrial Safety & Health Committee consists of seven members from labor union and
management. Through the committee, Kia Motors manages the company’s assets, safety
maintenance, and well-being of its employees by creating favorable working conditions.
Industrial Safety and Health Committees are located in each plant, consisting of labor union
representatives that seek to fulfill various safety needs of each plant.
industrial safety and Health Center Management
Kia motors’ Industrial Safety and Health Center provides medical care for the health maintenance
of employees in every plant. The center ranges in general medical services including treatment
facilities for musculoskeletal disorders. The center also runs free medical examinations and
treatments for business partners’ employees as well as Kia Motors’ employees.
Disease Prevention Management and Health Promotions Program
For health maintenance, employees undergo regular and special medical examinations, adult
disease examinations, and other examinations to detect any diseases at its early stages. Kia
Motors employee’s family members may receive financial support to cover medical expenses from
national health insurance or affiliated medical centers.
In 2007, Kia Motors supported 8,410 employees and 5,076 employees’ immediate family
members with a total of 9.3 billion won. Kia also established the online medical examination
center to expand the medical convenience and employee’s choices connected to Online Med Inc.
(www.onlinemed.co.kr).
Health centers (health gym, sports center) in every workplace allow for employees to maintain
their health. Kia Motors offers employees with musculoskeletal disorders with eight week health
programs prior to work, to prevent any relapses of musculoskeletal illness. Medical examinations
are conducted every three years to find causes and prevent employees’ musculoskeletal disorders
or illnesses that arise from repetitive procedures in the waist, neck, knees, and shoulders. Aside
from musculoskeletal services, Kia operates hearing care services to prevent loss of hearing in
addition to making improvement in the work environment. Through the Industrial Safety and
Health Maintenance, employees undergo routine and special health examinations to aid in health
improvements and working environment.
industrial Accident Ratio and total number of Days lost
In 2007, 661 industrial accidents were reported on company grounds. Total recovery days are
102,924, which decreased by 43,607 days compared to 2006. There was no record of sick leaves
from illness. The industrial accident ratio showed an increase in musculoskeletal sicknesses with
growing social concerns from 2000. However, there has been notable decrease in conventional
safety accidents. Kia’s production lines were reorganized to specifically prevent musculoskeletal
sicknesses. Enhancing treatment management, accident prevention, consistent safety
examinations, and diversified effort has resulted in a decrease of 20 cases since 2006.
0102
88
01. Hwaseong Plant’s Industrial Safety and Health Center
02. Employee’s medical examination appointment site (Online med)
industrial Accident Ratio
Classification
Kia Motors
Manufacturing industry Average
transportation Manufacturing industry Average
2007
1.9
(N/A)
(N/A)
2006
1.94
1.18
1.42
2005
2.03
1.16
1.62
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in-house environmental safety and Health system (i-esH)
The i-ESH is an organizational system for environmental, safety, health matters covering all of Kia
Motors’ production grounds. The system is not only for its efficiency of data organization, but for
disclosing environment safety related information for training purposes.
Certification of industrial safety and Health Management system
To prevent industrial accidents and for a pleasant working environment, Kia Motors operates the
Industrial Safety and Health Management. Sohari plant has acquired the KOSHA 18001
Certification, and Hwaseong plant obtained the OHSAS 18001 Certification as well as the KOSHA
18001 Certification.
89
010203
01. “My father is an art Ph.D,” art education program at Art Leum Museum in company HQ.
02. Competition event at new Visions Festival held from October to November of 2007.
03. Finalists of Best Dressers at one of the Visions Festival events
i-esH system
• Criterion Information• Waste Management• Environmental Goals• Soil Management• Noxious Chemical Management• Environmental Management Training• Emergency Procedures• Air Management• Environment Inspection• Water Analysis• General Environment• Partnership
environmental Management
• Criterion Information• Health Training• Physical Health Facilities• Equipment Management• Work Environment Examination• Safety Information• Musculoskeletal Illness• Health Information• Toxic Chemicals
Health Management
• Criterion Information• Dangerous Operations• Safety Goals• Partnership• Facilities Establishment• Emergency Procedures• Public Safety Information• Accident/Industrial Disasters
safety Management
• Common Factor Management• Environmental Management• Safety Management• Health Management
statistical Data
+ + +
MAKinG A “GReAt WORK PlACe” (GWP)
Kia Motors strives through a variety of programs
for its employees to come in harmony and enjoy a
“Great Work Place”.
Last year, the Art Leum Museum opened art
spaces at the Yangjae-dong headquarters lob-
bies for Kia’s employees to enjoy the art and for
mental /physical recharge. For employees and their
families, Kia Motors presented education programs
such as “My father is an Art Ph.D.” In November,
Kia held Visions Festival for its employees to pro-
vide unified group vision and culture. Employees
participated in group activities and forums that
focus on the company’s group vision and culture of
encouragement for each other’s brighter future.
Employees also enjoyed the Company Brand Day
events where Employees’ families could participate
in enjoyable family programs.
industrial safety and Health training
Category
safety and Health
Maintenance
training during
stated Period
expertise
specialized training
total Hours
Annual training Hours per Person
Remarks total: 32, 977 trainees (2007 standard)
Production
Sales
Technical
General
Supervisor
Industrial Safety and
Health Committee
Member
Administrative Staff
for Musculoskeletal
Illness
Health Promotion
Training
Sohari
Hwaseong
Gwangju
Sohari
Hwaseong
Gwangju
Sohari
Hwaseong
Gwangju
Services Center
Sohari
Hwaseong
Gwangju
Services Center
Sohari
Hwaseong
Gwangju
Participants
5,119
10,639
5,963
3,234
1,658
5,753
245
700
300
79
186
73
40
46
75
42
40
63
116
51
training Hours
2
2
2
2
2
2
24
24
24
8
8
8
8
16
16
16
16
400
400
400
Period (Month)
1
1
1
1
1
1
Period (year)
1
1
1
1
1
1
1
1
1
1
1
1
1
1
total training Hours
122,856
255,336
143,112
77,616
39,792
138,072
5,880
16,800
7,200
632
1,488
584
320
736
1,200
672
640
25,200
46,400
20,400
904,936
27.45
industrial safety and Health education
As stated in the 69th Article of the Collective Agreement, Kia Motors and labor union share the
common interest in maintaining the high priority in the matters of employee’s industrial safety
and health. Law-related matters of Industrial Safety and Health Rules (31st Article) were set forth
by the labor union according to the decisions of the collective agreement. Rigorous specialist
training is being employed to the head of production management and persons in charge of
musculoskeletal illnesses for Industrial Safety and Health Management. In addition, returning
personnel from industrial accident are given rehabilitation training to improve health conditions.
Kia safety Academy (KsA)
Kia Motors established Kia Safety Academy (KSA) to develop general safety maintenance for any
inadequacies in the work field. KSA’s programs include legal safety, health process, and in-house
inspectors training. In 2007, 1,015 employees received 12 different trainings to facilitate duties in
the health and safety management. With this academy, Kia Motors established the safety culture
and enhanced employees’ productivity.0102
90
01. Supervisor Management Safety Training
02. Cardiopulmonary Resuscitation (CPR) Training at KSA
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seCuRity MAnAGeMent AnD tRAininG
security Management system
Kia Motors is working to expand safety measures at a global level to meet the company
standards. Kia applied security procedures with standards guides, constructed security portal
systems, and raised PC management levels. In 2006, Kia Motors acquired the ISO27001
certification through an audit institution, BSI KOREA, obtaining the public’s trust for information
security management. The company is maintaining the certification twice a year through post-
inspection.
security training
Throughout the first and second half of each year, Kia operates collective training for the security
personnel for apt abilities in cases of unknown industry spies, information extrusion, company
security policies, and security management counterplan. Also for all security officers, workshops
are held twice a year. During the first Fridays of every month, the security supervisors offer
guidance training and examinations, which are required for following security management
procedures.
special security Management training
From 2005, Kia Motors’ directors and managers at headquarters undergo special security sessions
and training. The emphasis of security training is in raising security consciousness towards
preventing industrial data espionage, as well as company security countermeasures for providing
approachable methods to core security affairs. In 2008, there will be collective training for the
whole company for establishing security management values and raising security consciousness.
enforcement of Business information Management
Using International security certification (ISO27001) as a basis, evaluation in security
managements are held first and second half of the year. Security management conditions are
evaluated for any indicating issues that surface during inspection processes, and causes are
analyzed to prevent further relapses. Kia’s annual results from information management
evaluations show a steady annual improvement in security levels. Kia strives for excellence, which
is reflected in its results. Through early evaluation results, the company award departments who
achieve top security management and continually making improvements, while making careful
deliberations for less adequate departments.
security Related system
To prevent electronic document hacking, malicious codes, access in identity theft, and other data
abuses, the One Time Password system (OTP) is utilized. Also through Electronic Document and
Records Management (e-DRM) systems, documents and electronic blueprints are being encrypted
to prevent abuses. For protection and data evidence enhancement, data and output records are
preserved for future cases.
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0102
01. International Security Certification (ISO27001) Certificate
02. International Information Security Management System Ceremony
Annual Results of information Management evaluation
Classification
Content
2007
98.7
2006
98.5
2005
98.2
Goal
100 pts
Vehicle industry requires technology-intensive and capital-intensive industrial values. Completed
vehicle is like a finished 20,000 piece puzzle. Similarly for composition of one vehicle, multiple
business partners form relationships with vehicle manufacturers for vehicle production,
development, and parts. Throughout the process, all of each partner’s specialty level determines
the quality of the finished vehicle. Vehicle manufacturing company like Kia is held together by
the supply chain of its suppliers and partners who provide timely, crucial parts and technology for
flawlessly orchestrated completion of a vehicle. In this respect, Kia respects its partners by
supporting competitiveness and survival of its partners for a mutual and sustainable growth.
Business PARtneR PROGRAMs FOR ACCOMPAnieD GROWtH
support for strengthening Partners’ Competitiveness
Partnership support _ On January 2007, Kia Motors founded Partnership Support Team with
Foundation of Korea Automotive Part Industry Promotion to strengthen the company culture and
promote global competitiveness with its small-medium business partners. Every year, Partnership
Support Team works with business partners for at least three months providing technical support,
quality directors, exports and management supports as part of the partnership management.
Partnership Support Team is made up of 20 full time officers excelling in each respective
management fields, serving two year terms.
Costs from consultation periods are fully supported by Foundation of Korea Automotive Part
Industry Promotion for Kia’s business partners to heighten partners’ management abilities.
Hyundai-Kia Motors group contributed a total of 3.5 billion won to Foundation of Korea
Automotive Part Industry Promotion in 2007. Partnership Support Team goes beyond providing
quality and technical knowledge by engaging in sustainable strategies with long-term values
placed on performance. In this process, expansive technical knowledge from former executives is
handed down to al l partners. From small-medium businesses, Kia Motors received
acknowledgment for its industrial precedent in partnership model.
execution of the “5 stars” system _ Since 2002, Kia Motors initiated the “5 Stars Quality”
system for improving partners’ parts quality and strengthening its competitiveness. Kia Motors
operated the system under three criteria: no recalls in the latest year, parts supply rate of at least
“4.5 Stars” rating, and 750 points in quality management systems. Partners that achieve the “5
Stars” can register for the “5 Stars Quality Club.”
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Business partners
Reinforcement in Partners’ Core Capability • Execution of the 5 Stars System• Partnership Support• New Technology Exhibition and Seminar Opening• Guest Engineering Program
Reinforcement of Management stability • Supply Costs Settlement• Working towards a Common Goal• Funds Supports• Group Purchases
strengthening the Global Correspondence system• Joint Overseas Market Entry • Global Human Resources Program • Building Environmental Network
Reinforcement of 2nd Partners supports • SQ Mark Certification System• Management Innovation Seminar • Quality and Technology Volunteer Services • Group Purchases• Occupational Training Consortium Expansion
Direction of the Win-Win Practice
Companies awarded with “5 Stars” ratings heighten their status through credit rating
agencies with privileges of using “5 Stars” logos. From 2002 to 2008 January, a total of 15
companies were registered to the “5 Stars Quality Club.” Kia awards bids participation for new
vehicle development to those partners who score 50 points out of 100 in social responsibility
section of the “5 Stars” system. (Social responsibility standards consist of company operation’s
level of integrity, transparency, and internal HR policies.)
Partners’ employees training _ At Kia Motors, various programs are run to elevate technical
skills and operating competence of business partners’ employees. Every year, 32,000 partners’
employees train with specialists in collective and online setting. Kia also holds training session for
its partners in purchasing techniques to advance partners’ purchase systems.
tech Day Opening for Partnership R&D _ On November 2007 at the Namyang Research base
(R&D), Kia Motors held its “2nd Tech Day for Partnership R&D” for the 30 primary partners;
(Powertrain (10 companies), chassis (7 companies), assembly (8 companies), and car body (5
companies)).
For R&D and strengthening partnership efforts, Kia Motors held the “Partnership Skills Unity
Exhibition,” where Kia Motors gave partners the opportunity to present new R&D technologies.
‘R&D Partnership Seminars’ were also established to settle partners’ grievances and discuss
improvement plans. Kia Motors held the annual ‘R&D Partnership Tech Day’ events to expand the
scope of partners’ competitiveness. These events also offered an equal share of necessary skills as
well as idea exchange to build strong partnership based on open communications. Kia plans to
further expand the partnership program to encourage growth of its partners.
support for Partners’ Management stability
supply Costs settlement _ Kia Motors is furnishing ready funds to financially aid small-to-
medium businesses with inadequate raw supply expenditures. For larger companies, Kia has
reduced the pay periods from 120 to 60 days. To maintain payment systems, similar operations
will allow second and third partners to receive payments simultaneously.
Financial support _ To stabilize for business partners, Kia Motors supports raw material
purchases in addition to R&D costs. In 2007, Kia Motors funded 2.4 trillion won in supports and
plans to further expand the support scope.
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01. Management Innovation Training for Partner’s Representatives
02. Hyundai-Kia Motors Partnership Convention and Seminar
(1) RFID (Radio Frequency Identification) : Through Wireless and IC chips, RFID manages information through a variety of
next-generation object-recognition technologies
PARtneR PRODuCtiOn systeM
Guest Engineering Program
Guest Engineering Program is Kia Motors’ represen-
tative partnership extension program. In order to
reduce auto part development periods and costs,
parts designers from partners and engineers from
Kia work together in vehicle development. Based
on monthly average, partnership program are oper-
ated in 43 companies with its 242 researchers at
Hyundai-Kia Motors research centers.
Establishing Logistics System (RFID) (1)
What is significant in the win-win practice with its
partners is the closely linked logistics system. In this
system, Kia Motors uses electronic tags called Radio
Frequency Identification (RIFD), which are applied
to the vehicle parts in the production process for
assembling identification. RFID emits signals that
are picked up by the computer servers. This allows
companies to use their free time to accurately
observe progress via the internet without having to
physically attend to each affair. In addition, compa-
ny trucks delivering auto parts also carry electronic
tags for comprehending each process of distribu-
tion; thereby, serving efficient supply management
and cost reduction purposes.
Practicing shared Achievement _ Kia Motors has been practicing Shared Achievement since
1990. Kia Motors utilizes Value Engineering (VE) that reduces cost at no expense of quality of
product or service. With collaborative efforts, imported parts are replaced with domestic parts,
which reduces Kia’s bottom line while nourishing Kia’s partners in win-win strategy.
Group Procurement _ For the material cost reduction of business partners, Kia Motors’
purchasing power was utilized for group procurement, spending 61.8 billion won in 2006 and
67.6 billion won in 2007. Kia Motors is expanding procurement from general resources to
stainless, aluminum ingot, and raw materials.
strengthening Global Correspondence system
Joint Overseas Market entry _ Kia Motors is entering the overseas market with its business
partners, focusing on smooth provision of parts and job creations in regional communities. To
strengthen partnership, Kia created supports system for its partners to minimize losses from trial
and error. For partners’ stable settlement in overseas market, Kia Motors provides partners with
employment, business material purchases, and legal consultation. Kia Motors’ current regional
procurement ratio for automotive parts is approximately 80%. Regarding overseas investment
difficulties of small-to-medium businesses, global support system is being utilized as an aid to
overcome this problem for small-to-medium businesses.
Global Human Resources nurturing Program _ Kia Motors offers various education
programs aiding partners’ executive management and small companies’ employees for acquiring
a variety of specialty knowledge. In 2007, a total of 32,000 partners’ employees were trained
through Kia Motors’ educational program. With partners’ entry into the global market, Kia plans
to further develop training program for its partners to meet this need with expanded scope of
global management and partners’ employee language training.
Reinforcement of second Partnership support
Kia Motors is constantly expanding joint efforts with its partners. For automotive part vendors’
quality improvement, Kia Motors is operating quality technology services. Kia Motors provides its
second partners with technology specialists and monthly seminar for intensive training in quality
systems, which receives great praises from business partners. In June of 2007, Kia Motors held 12
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DevelOPinG Win-Win COMPetitiveness in-BetWeen PARtneRs
At the Kia Motors’ Slovakia plant located in
Zilina, there are 13 business partners (parts
suppliers) including Hyundai Mobis, Sewon
ECS, Donghee Auto Co., Pyung Hwa Auto Parts
Company, and Halla Climate Control Corporation.
To ensure stable development of its partners, Kia
treats each fairly and honestly. Simple shout of
“me too” from any of the partners will set Kia
Motors into action by attending to each partners’
necessary processes and services.
(MInI InTERvIEW)
Seung-Gil Park, Corporate Director of Sewon ECS
“A variety of business affairs such as incentive
negotiations, memorandum of understanding
(MOU) conclusions, selection of factory sites are
resolved through Kia Motors. Due to Kia Mo-
tors, Sewon was able to eliminate unnecessary
processes of trial and error, time waste, and costs;
in order to focus primarily on plant operations.
After 2006 Slovakian governmental transition,
Sewon lost all its governmental contacts and
support during the crucial market entry stage.
Mong-Koo Chung, the chairman of Kia Motors,
and Eui-Sun Chung, president of Kia Motors
directly negotiated with the Slovakia administra-
tion to smooth out our market entry without any
negative repercussions.”
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business briefings focused on cost reduction methods through power of group purchase to its
second partners. To boost second partners’ competitiveness, Kia Motors plans further
engagement with persistent emphasis on joint effort programs.
settleMent OF OPen AnD FAiR PROCuReMent systeMs
Under the principle management ethics, all of Kia Motors’ partner transactions must be open and
fair (Open & Fair policy). For moral establishment in purchase system, published guides are
provided by the supervising system of the cyber audit offices and HR Ombudsman programs.
Purchase managements undergo purchase training in computerization of purchases through
Value Advanced Automotive Trade Zone (VAATZ) programs, where purchases may be practiced in
an open and fair manner. In 2007, fair transactions examination revealed three cases of
mismanagement that later received visible legal actions and penalties. Currently, three more cases
are undergoing inspection processes. Following inspection results, Kia Motors will acknowledge
any inadequate factors pointed out and reform them for preventative measure. Further, Kia will
perform comprehensive self-examination as a preventative measures to find any potential legal
violations and correct them. Kia Motors puts forth consistent efforts with consistent training and
transparent resolution practice.
Complying with ethics Charter
Ethics Charter of the purchasing department outlines fair and transparent purchase activities as
well as central values of Kia’s partnerships with domestic and overseas partners. In general, ethics
regulations are specified in factors such as receiving money, soliciting for meals and goods, or
abusing information in business activities. Following principles of Ethics Charter, Kia’s employees
may not receive any gifts or money from business partners over 30,000 won. Also, receiving direct
and indirect compensations from business partners are considered unethical behavior.
Guidelines for employee’s ethical Behaviors
Kia Motors’ previous Code of Ethics and Ethical Charter for employees’ ethical behaviors were too
vague for employees to comprehend. To make up for equivocal standards in business activities,
Kia distributed clear guidelines concerning the employee’s ethical behavior, clarifying where
ethical regulations lie at work and daily activities.
Cyber Audit Office
The audit office of Kia Motors runs field audit and cyber audits to operate ethical management
efficiently. The cyber audit office disclosed Kia’ Ethical Charter and Code of Ethics on Kia Motors’
website. It informed business partners and customers of basic ethical management mentality in
the field and practices; facilitating businesses work ethics to be reflected on Kia employees’
behalf. Especially with the foundation of Cyber Call-in Center since April 2004, customers,
companies, employees, and anyone interested in Kia Motors are allowed access via the internet.
This allows anyone to bring consciousness of any unjust and unethical behaviors within the
company. The helpful input provides for effective reflection on issues for system improvements
and Kia’s ethical activities. As a practical and transparent system, persons that report any
unethical activities are informed of the resolving processes and results. In 2007, Kia Motors
received five reports through the internet regarding employees’ unethical behaviors. Kia
investigated and took actions against those employees according to the corporate policies,
contributing to Kia’s business improvement. Kia Motors is striving to consistently prevent relapses
of unethical behaviors through ethical training.
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Acquiring Cost Competitiveness• Promoting Partners’ Active Participation through Proposals• Corresponding Price Advancement on Materials
improving Parts Quality • Stabilizing Parts Quality in New Models• Elevating Partners’ Quality Level• Improving Parts Quality on a Global Level
transparent Purchase• Promoting Transparent Transactions• Settling Business Ethics
Reinforcing Overseas Plants’ support• Expanding Value Advanced Automotive Trade Zone (VAATZ) in Overseas Plants• Supporting Group Purchases in Five Global Divisions
Procurement Policy
Operating Ombudsman Program for Business Partners
In order to build collaborative relationships between Kia Motors and its business partners, HR
Ombudsman programs are being conducted for partners’ employees. Business partners report
their concerns, suggestions, or report any unethical behaviors of Kia Motors’ employees. With this
program, Kia pursues reciprocal development.
Cooperation on Procurement by the vAAtZ system
Kia Motors is operating VAATZ to practice transparent and effective purchase systems. Kia Motors
built the Sapturn system(1) within the VAATZ, where business decisions can be achieved by simply
viewing computerized processes, consequently negating most personal interferences. The system
strengthened the transparent transactions at a much higher level and allowed comprehension of
purchases’ scope globally. Kia also conducts on-line bids through the VAATZ system for parts
procurement processes and selecting business partners to practice fair and transparent business
activities.
establishing Fair transaction system
training employees’ Fair transaction _ Kia Motors trains employees concerning issues such
as anti-corruption policies linked to Fair Transaction Laws. In 2003, Kia Motors started online
training for all of its employees to better inform transaction laws. In its inception, 4,500
employees began the online training. Currently, Kia Motors is offering the training regularly with
promotion of new candidates and new employees. Employees in purchase and fair transactions
sector also undergo specialized training processes. In procurement and sales departments, duty
training is operated at least twice a year (at least 2 hours per training) with external lecturers in
order to set solid foundation for corruption prevention.
voluntary Compliance Program for Fair transaction _ Kia Motors operates a Voluntary
Compliance Program for Fair Transaction to enhance transparent businesses culture and prevent
transaction violations. The program was established in 2002 November. In addition, Kia Motors
established a council for the voluntary fair transactions compliance. Managers appointed by the
Board report employees’ compliance results biquarterly to the Board. Kia Motors offers
employees various training programs for fair business transactions both online and offline. The
Voluntary Compliance Program contributes to reducing losses resulting in violation of fair
transactions.
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01. The Purchasing Process Computerized by VAATZ System
(1) Sapturn System: Electronic bid system
Anti-corruption training Program
Legal Processes of Fair Transactions for all Employees (in cyber training)
Training content: understanding fair transactions legal processes, blocking
unlawful transaction processes
Training date / hours: 20 hours
2007 trainees: 108 members (new members)
transparent Purchase training
Training content: Transparent purchase training and procurement ethics
compliance
Training date / hours: January 26 and March 5, 2007 / 1 hour
Trainees: total 47 members (41 promotion candidates in purchase
headquarters / 6 of new employees)
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Although a vehicle is a private possession, it is also a social possession. Vehicles, which allow
comfort and reliability, influence not only individuals but society as well. Automotive
manufacturing company is responsible for creating vehicles with maximum comfort and
reliability, while raising the quality of life through the motor lifestyle culture. Kia Motors
understands that with each vehicle comes a responsibility for customer’s life, thus Kia develop
safety features. Kia is making great strides to continually improve customer service.
In 2007, Kia Motors earned high scores in domestic and overseas safety evaluations, taking a
step further in materialization of customer safety. According to the outside research and
evaluation services, Kia Motors achieved first place in Korean Service Quality Index for four
consecutive years, in addition to first place for quality in Call Center Services Index. Kia also strives
to raise the customers’ lifestyle through various cultural and sports events.
CustOMeRs sAFety: veHiCle sAFety
One vital function of vehicles is ensuring safety of the driver, passenger, and pedestrian, because
accidents involving vehicles can be fatal. Kia Motors makes considerable efforts to design a safe
vehicle for its customers. This effort is made through Advanced Safety Vehicles (ASV) and
application of safety systems. Additionally, voluntary recall initiatives are set in place to respond
immediately in case any defect surfaces that may pose threat to the customer’s safety. Kia Motors
runs traffic safety campaigns for its customer and training sessions for accident prevention and
guarantee customer safety.
custoMers
Advanced safety vehicle
01
11
21
02
02
12
12 12
1212
22
03
13
23 23
04
14
24
05
05
05
15
2506
16
26 07
17
27
08
1828
09
19
1020
Advanced safety vehicle (Asv)
To provide more than a general safety offered by safety belts and air bags, Kia Motors is
developing intelligent active safety system, Advanced Safety Vehicles (ASV), which will further
enhance safety and reduce the impact of vehicle collision. ASV perceives driving condition on the
road and the driver to readily and actively prevent accidents, reduce collision damage, confirm
collision safety, and minimize damage magnifications. ASV will be connected to the Intelligent
Transport System (ITS), which will bring the same safety features from the ASV to the roadways.
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(1) ITS: Intelligent Transport System (ITS) is next generational advanced traffic system to efficiently manage traffic confusions
and safety using telecommunications/electronic technology.
1. Road condition sensor
2. Magnetic sensor
3. Vehicle distance sensor
4. Forward obstacle sensor
5. Blind spot monitoring camera
6. Drive recorder
7. Side obstacle sensor
8. Air pressure sensor
9. Inside door lock/unlock
10. Rear obstacle sensor
11. GPS sensor
12. Airbag
13. Road-to-Vehicle / Vehicle-to-
Vehicle communication system
14. Rear view camera
15. Water repelling wind shield
16. Seatbelt pretensioner
17. Driver monitoring sensor
18. Headup display
19. Steering angle sensor
20. Electronic control throttle
21. Electronic control brake
22. Fire detection sensor
23. Vehicle speed, acceleration
sensor
24. Collision detection sensor
25. Pedestrian collision injury
reduction structure
26. Electronic control steering
27. Message display system
28. Hands-free system
seCuRinG DRivinG PeRFORMAnCe
sensOR siGnAls inseCuRe nAviGAtiOn COntROl
• Car wheel speed
• Deceleration
• YAW Moment
• Steering Wheel Rotation
• Pedal Response Speed
• Under Steer Correction
• Over Steer Correction
• Overturn Danger
• Emergency Brake Function
• Dynamic Brake Control (DBC)
• Hill-start Assist Control (HAC)
Rest time awaiting signal
Active ControlvDC
sAFety teCHnOlOGy in MOHAve MODel
vehicle Dynamic Control (vDC)
VDC provides additional eyes and hands to the driver as it assists in detecting potential hazards on the roadway and providing driving
support. VDC uses built-in sensors to detect the driver’s control and its road conditions for any potential dangers (Sideslip and Under/Over
steer), and then it independently controls a break system in each tire and engine output to avoid accidents.
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As a first stage of development, Kia Motors will focus on vehicle control, information
communications, and core systems technology.
Collision safety
vehicle Collision Analysis _ Kia Motors uses computerized Vehicle Collision Analysis to assess
safety performance of the vehicle from the designing stages for improving customer safety. Kia
Motors conducts collision analysis for passenger behaviors as well as safety for women and
children. For complete analysis of the vehicle and its passengers, multiple vehicle collision
simulations, and actual vehicle tests are taken. With computerized applications, various Vehicle
Collision Analyses are being widely applied for passengers’ protection.
Actual vehicle Collision tests _ In orders to fully maximize collision safety, numerous tests are
run under severe conditions with numerous road circumstances. These diverse multi-tests range
from front, side, back, offset crashes to car-to-car and car-to-pole crashes. With evaluation from
these tests, Kia increases chances of passenger survival and efficiency of protection systems. Kia
Motors consistently tests under various circumstances to satisfy global standards by conducting
tests utilized by various safety-related institutions.
safety Acknowledgements
Kia Motors is acknowledged nationwide for producing the safest vehicles. Kia Motors’ top safety
grading was determined through the national safety tests.
Korea _ Vehicle safety evaluation is operated through New Car Assessment Program (NCAP).
2004 Cerato as a 1500cc compact car (driver seat ★5, passenger seat ★4, sides ★4), and 2005
Sportage as a medium-sized leisure vehicle (driver seat ★5, passenger ★4, sides ★5) received the
highest evaluations in vehicle safety. Especially in 2007, Lotze as a 2000cc compact car acquired
five stars on all safety tests (driver seat ★5, passenger ★5, sides ★5) and established itself as one of
the nation’s safest vehicles.
Oversees _ In 2007 global market, cee’d received the highest safety rating of five stars in
European New Car Assessment Program. In New Car Assessment Program (NCAP) of National
Highway Traffic Safety Administration (NHTSA), Lotze (Optima), Sportage, Sorento, and Grand
Carnival (Sedona) received a five star rating in front and side impact tests, thus receiving
acknowledgement as safest vehicles. In NCAP of Insurance Institute of Highway Safety (IIHS),
Grand Carnival (Sedona) was also acknowledged as ‘Top Safety Pick’ on all front, sides, rear, and
collision impact test.
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0102
01. Front Impact Test
02. Airbag Expansion
Korea and America safety Collision evaluation
Model
Cerato
Lotze
Carens (Rondo)
Sportage
Sorento
Grand Carnival (Sedona)
(*) Kia Motors’ actual test results
Domestic nHtsA
Front
5★/ 4★
5★/ 5★
5★/ 4★ (*)
5★/ 4★
5★/ 5★(*)
5★/ 4★(*)
Side
4★
5★
5★(*)
5★
5★(*)
5★(*)
Front
5★/5★
5★/5★
5★/5★
5★/5★
5★/5★
5★/5★
Side
4★/4★
5★/5★
5★/4★
5★/5★
5★/5★
5★/5★
CustOMeR sAtisFACtiOn
For Customer’s Comfortable and Pleasant Experience Customer satisfaction is an essential value of
Kia Motors for sustaining its business and achieving its long-term goals. In customers’
relationships, Kia Motors fosters lasting impressions by contributing to customer values. In 2007,
Kia Motors aggressively addressed customer complaints and promoted proactive services for
employees’ Customer Satisfaction (CS) capabilities.
strengthening employees’ Capability for Cs
employees’ capability for Cs _ To assimilate CS culture throughout the company, Kia Motors
is providing employees with a variety of CS training programs through CS training classes every
month. At Kia’s headquarter, the company trains employees with business manners, a system for
employees’ mentality at work, and methods to raise employee morale. For employees in customer
service sector, Kia focuses on e-customer services, active organization creation, active response
and services with CS mentality.
Activities for Customer service improvement _ As a necessary inspection for customer
service standard compliance, mystery shoppers visited Kia’s auto sales and repair shops. While
pretending to be customers, mystery shoppers carried out evaluations of Kia’s customer services
to identify inadequacies for further improvement.
internal Customers satisfaction services _ To motivate Kia employees with CS formation
and to achieve top Customer satisfaction, Kia selects “Customer Applauds Employee” and “Our
Proud Kia Employee” every month. Selected employees are awarded with CS “applaud
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voice of Customer (vOC) system
• Collectingcustomers’opinionsandsurveyingcustomer’ssatisfactionlevelafter2monthsfromthevehicle
purchase date (monthly)
> Survey on 203,719 of Kia Motors’ vehicle buyers in 2007
> Total of 35,612 customers responded to the survey
> Feedback of each Division’s VOC analysis results (monthly)
> Second monitoring of customer complaints on product quality and A/S
vOC Activities
• Trainingallplants(Sohari,Hwaseong,andGwangju)employeesbasedontheirpositions
> Trainees: executives, managers, and field workers
> Content: major customer complaints
At Kia Motors’ Sohari, Hwaseong, and Gwangju plant, Kia is spreading VOC activities in its employee training
to reinforcing values of production in the workplace. Kia instituted quality consciousness in its employees with
understanding that even the small matters in production can affect customers and the company. With these efforts, Kia
and Kia’s employees produce quality vehicles appreciated by the customers.
satisfaction level to Resolve Complaints
• 6monthdeliveryperiod,1~3yeardeliveryperiod(monthly)
> Customer surveys after 6 month period: total of 59,744 ,Customer surveys during 1~3 year period: total of 116,013
• Customersatisfactionratingin6monthperiod:82.6(1.8risefrom2006)
> 1~3 years delivery service satisfaction rating: 75.7 (3.6 rise from 2007)
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acknowledgements” and showcased in each department for individual accomplishments.
Employee’s customer service levels are evaluated monthly to maintain excellent customer
satisfaction level.
Customer Relationship
various Customer services Programs _ Kia Motors is offering a vast array of customer service
programs with the aim of preventing customers’ inconvenience to maintain strong relationship
with its customers. These programs include VOC surveys, six-month monitoring calls for sold
vehicles, and “Customer Love Happy Calls.” These various program ranges from the new auto-
delivery phase to the auto scrapping phase. Kia Motors also sends out its auto magazines and
e-mails with beneficial information to its customers.
Auto Q service _ With improvement of previous Q services, Kia Motors is now operating “Auto
Q Services” membership program to its customers with high quality services for buying brand new
vehicles, maintaining vehicles, and various motor convenience. As an industry’s first auto service,
Auto Q Service is designed to maximize “Customer Lifetime Value” and provide Q Service
members with regular auto check-ups and repairs based on Kia’s standard customer service
manual. Through the Lifetime Customer Services program, Kia’s customers can acquire points on
the Kia Motors’ “Q membership” card for vehicle maintenance services.
Before service _ Unlike the A/S that are performed after malfunction, Kia Motors introduced
the Before Service (BS) with focus on service management, inspection, and malfunction
prevention. In 2007, Kia substantially raised its customer satisfaction with its BS. In figures, 11,820
technicians made 5,274 visits to customers, inspecting 142,125 vehicles for proper management.
Through “Q Members” website, Kia’s customers may register and schedule services.
Cs training support for Business Partners _ For Kia Motors’ business partners, Kia
established the CS Training Support to strengthen mutual relations and better the company’s
image. In 2007, 3,800 trainees from express bus and taxi businesses, customs, and district offices
received CS training, which received praises from participating partners.
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01. 02. Kia Motors’ Distinguished Customer Service, "Auto Q Service"
03. Kia Motors’ Advance Service, “Before Service” Providing Customers with Free On-site Inspection and Repair Services
AWARDeD Best seRviCe sAtisFACtiOn
From April 2006, the 5th Service Satisfaction Awards for the expansion of consumers’ satisfaction
awarded Kia Motors for best follow-up services. With a total of 329 companies competing in service
satisfaction awards in 2007, Kia Motors was awarded for its diligent efforts of customer care for during
and after purchase of vehicles.
Customer satisfaction index
1st place for four consecutive years in Korea standard-service Quality index (Ks-sQi) _
Managed by the Korean Standards Association, Korean Standard-Service Quality Index (KS-SQI)
selected Kia Motors for the best service for four consecutive awards since 2002, showcasing a
steady rise of quality.
The Korea Standard-Service Quality Index notes how real customers are treated by the service
benefit, level of customer satisfaction, creative services, promise keeping, response to customers,
accessibility, reliability, and the service environment. Kia Motors has received a superior
evaluation based on all 8 qualifications.
1st Place in 2007 Korean industry Call Center standard-service Quality _ Kia Motors’
customer service center receive suggestions from customers, promptly resolving customer
complaints, managing customers, and meeting customer’s demands. At 2007’s “Call Center’s
Korean Standard-Service Quality Index” held by the Korea Management Association, Kia Motors
was awarded 1st Place (95 points) keeping its streak alive since 2005. Kia Motors not only received
best results in the vehicle sector, but also topped the national rating for its consistent amiable
efforts in customer service in the Call Center Sector that envelops all of Korea’s businesses.
Customer information Protection
There were no cases involving any violation of customers’ personal information in 2007. To ensure
protection of customer information, all employees in customer service center sign the
“Nondisclosure agreement”. Kia Motors informs customers of their information rights through
“Agreement of customers’ personal information use” when consulting with Kia’s customer
support.
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01. 1st Place in Korea Standard-Service Quality Index Award
02. 1st Place in Call Center Korean Standard-Service Quality Index Award
80
75
70
65
60
55
2004 2005 2006 2007
95
94
93
92
91
90
Kia Motors A B C D
Customer Consultation Center
• Offeringavarietyofcommunicationchannels
> Phone consultation: 080-200-2000
> VVIP exclusive consultation: 080-760-2000
> Cyber Counseling: E-mail consultation (ERMS), internet chat consultation (ITI)
(http://www.kia.co.kr, http://www.qmembers.co.kr)
• "CustomerSatisfactionSolutions"enablinghelpfulcooperationwithCustomerservicedepartment,givingprompt
feedback to customer complaints (suggestions) and undergoing management improvements
• Maintainingcustomersrelationshipthrough“CustomerLoveHappyCall”Program
> Furnishing variety of data each year
95
62.7
58.0
61.3
64.3
65.2
62.2
71.5
69.3
70.5
72.2
66.2
68.8
94 94
93
91
78
79
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Employees
Business Partners
CustomersCommunity
Special Story: Communicating with Stakeholders
Korea standard-service Quality index evaluation Results
Kia Motors A B
Call Center Korean standard-service Quality index
evaluation Results 2007
Customer Marketing
Advertising _ For marketing, Kia Motors runs variety of events and communications activities.
No marketing events infringe on customer privacy, lay double standards, or influence children. All
marketing communications meet the ethical and cultural standards. Opirus’ newspaper
advertisement “Snowman” was a huge public hit and later awarded The Best Advertisement by
the Newspaper Advertisement Nominee from 2005 to 2007. The popularized Opirus TV
commercial “You are right” (featuring In-Pyu Cha and Ee-Rah Shin) received the best TVCF award
(Korea’s commercial award) in the broadcast category in the 4th Advertising Ethics Award of the
Republic of Korea. In overseas market communications activities, all commercial mediums (TV/
Newspapers/Magazines/Internet, etc.) and advertisements are executed through processes of pre-
auditing and accounting to meet native customers’ taste and standards.
Customer events _ Kia Motors is offering more chances for customers to experience its brand
through numerous yet diverse cultural offers. Kia strives to become a lively youthful company that
appeals to wider range of customers. In 2007, Kia Motors offered the holiday homecoming rides
assistance (New Years Day/the harvest moon festival), Grand Carnival airport limousine service to
provide cozy rides for tourists, Lotze driving school and Cerato beauty driving school to promote
safer driving. To expand on the customers’ engagement of cultural affairs, Kia Motors carries out
multiple cultural marketing, such as sponsoring the Pusan International Film Festival and various
other cultural events featuring movies, performances, and concerts. The Summer Auto Camp Zone
invites customers every summer vacation to rest and enjoy various fun filled activities. In 2007, it
celebrated its 23rd anniversary. Kia opened “Fun Kia,” online UCC website, to reach youthful
customers in their 20’s. Kia also opened “Kia-Buzz,” global online business blog, to communicate
with customers from abroad.
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010203
01. Consumers' Selection of Good Advertisement Awarding Opirus Advertisement, “Snowman”
02. At One of the Customer Events Opened Lotze Mystery Event
03. Exclusive UCC Site 'Fun Kia' for 20’s
KiA MOtORs AMeRiCA’s WeBsite (WWW.KiA.COM) WAs evAluAteD By J.D. POWeR
Kia Motors America’s website (www.Kia.com) was
evaluated by J.D. Power and Associates as the best
website, and it offers prompt and accurate infor-
mation for consumers. J.D. Power and Associates
rated the website as “2007’s most useful automo-
bile manufacturer site” with a score of 868 out of
1,000. The website was acknowledged amongst 37
other automobile manufacturer websites. Kia also
placed first in 2003 and 2005 to make it its third
first place placement. “The most useful automobile
manufacturer website” recognition was a result
of comprehensive evaluation based on responses
from 11,280 consumers who planned on purchas-
ing vehicles within two years. These customers had
graded all 37 automobile manufacturer sites in
terms of information/content, speed, user friendli-
ness, and appearance.
Aside from financial contributions to the community as one of the corporate social responsibility,
Kia puts various efforts into providing vehicles with maximum comfort and stability. Especially in
regards to traffic convenience for people with disability, Kia Motors established the “Easy Move”
Campaign as well as “Safe Move” Campaigns for establishment and promotion of safe traffic
cultures. Also, active voluntary participations from employees have allowed voluntary activities to
expand into three major focuses. By investing in public infrastructure and various social
contribution activities, Kia Motors is continuously making efforts to create a better community.
+
traffic Convenience for People with Disability (easy Move)• Traffic Convenience Promotions Support for People with Disability
Promoting safe traffic Culture (safe Move)• Accident Prevention Education• Accident Prevention Campaign• Supporting Traffic Accident Victims
Global Community engagement• Global Relief Activities- Focus• Foreign Workers Support
Representative Company of Affiliates• Social Welfare • Young Generation Support • Human Resources • Environmental Preservation • Local Community Development
volunteer Group• Group Social Engagement • Social Engagement Campaign• Volunteers of Affiliated Companies
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coMMunity
Social Engagement
System
Traffic Convenience for
People with Disability
(Easy Move)
Global Community Engagement
Representative Businesses of Affiliates
Promoting Traffic Safety (Safe Move)
volunteer Group
Kia Motors made an establishment to sustain communities and allow harmonious
communications. At our domestic and overseas facilities, our former establishment was removed
for the construction of new facilities. Through mutual communications with local communities,
Kia is meticulously examining various regional and societal influences as well as establishing
security alarm systems. From a viewpoint of government relations regarding automotive
manufacturing industries, there must be a thorough inspection of the department prior to
community policy establishment and amendments. Kia Motors is establishing policy-making
through partnership amongst similar industries.
sOCiAl enGAGeMent PHilOsOPHy AnD systeM
After introducing our management philosophy slogan, “We usher human happiness through our
vehicles” and 2005’s social slogan, “Moving together with the World,” Kia set new boundaries as,
“a company leading in vehicle culture through eco-friendly economic activities and active social
responsibility, in pursuit of human happiness and a sustainable society.”
Philosophy: The pursuit of human happiness through vehicles
Mission statement: “Asaleadingautomotivegroup,wearecommittedtoourgoalsofa
sustainable society and human happiness through eco-friendly business operations and
achievingsocietalresponsibilities”.
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Core values in social engagement
• We strive in eco-friendly business practices and environmental preservation.
• We act to fulfill social responsibilities through corporate citizenship.
• We act on partnerships with civil society for building a sustainable society.
• We act on social values upholding human dignity and happiness.
• We act on social needs timely and globally.
Mid- and long-term Plan of social engagement
settlement (2005-2006) Extending volunteer activities
Dissemination (2007-2008) Building global community care system
lead (2009-2010) Taking lead of Spreading community care models through society
social engagement Organization Chart
President of Hyundai Motors
Hyundai Motors
Officer of Hyundai Motors' Social Engagement
Hyundai Motors Social Engagement Council
(Coordinator of each region)
President of Kia Motors
Kia Motors
Officer of Kia Motors’ Social Engagement
Kia Motors Social Engagement Council
(Coordinator of each region)
President of affiliated companies
Social Engagement Council of affiliated
companies
Officer of Kia Motors’ Social Engagement
Management Support System of affiliated
companies
top managementGroup Council for Social Engagement
(The director of a bureau: Leader of Social
Culture Team)
Leader of Social Engagement Group
Head of Planning and Coordination Office
eAsy MOve CAMPAiGn
Looking to people less fortunate than us is to understand those we share lives with, imparting us
in our care for a sustainable world. As seniors or disabled people need medical equipments for
support, general vehicles are required to special implementation applied to vehicles. Republic of
Korea falls under UN standards of the aging society (advanced age population is 7%). Looking at
current increasing trends, the aged society (14%) would be come in the year 2020 and the post-
aged society (above 20%). With the trends, Kia Motors continues the persisting development of
Easy Move vehicles to facilitate transportation processes for disabled and disadvantaged drivers.
In September of 2006, Kia Motors introduced various extensions of vehicle properties in Easy
Move models such as the Lotze and Carnival’s rear wheelchair slope, steering wheel lifter seat,
and wheelchair crane. Kia is undergoing various processes of R&D for adding extensions to more
model varieties.
To furnish transportation for disabled and disadvantaged people in a manner of establishing
societal sympathy, Kia Motors actively runs Easy Move campaigns. Kia’s special concerns of traffic
life for the disabled and disadvantaged were characterized by various support programs.
Disability Support Service programs provide various aids such as brails support and prosthetic
limbs. Promoting locomotory activities for people with disabilities is one of Kia’s central goals for
community engagement. Kia Motors will expand the range of locomotive support programs for
disabled and disadvantaged persons, through continual R&D and cooperative aid from related
organizations.
sAFe MOve CAMPAiGn
Majority of traffic accidents come from security mishaps that can be prevented simply by a
heightened surrounding awareness by drivers and pedestrians. As a vehicle production and sales
company, Kia Motors leverages responsible conscientiousness in actual traffic affairs with,
“Prevention Training, Field Prevention, and Service Support” programs to promote Traffic safety
culture.
Especially for advanced communities concerning children’s safety and growth, government
and associated organizations are establishing and promoting safety school zones (children’s safe
district) through campaigns. According to 2007 National Police Agency publications, consistent
school zone campaigns aided in the decrease of children’s death from traffic accidents by 57 % in
the last five years, precisely 468 children’s deaths in 2002 to 202 deaths in 2007. However, the
number of deaths still places a high rank for OECD members. Kia Motors plans further anti-traffic
accident campaigns to eliminate traffic disasters of children; also as post-support to traffic
accident victims.
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status of easy Move Activities
• Korean Differently Abled Federation , Community Chest of Korea: Reinforcement of accessibility to facilities
(Automatic door installation, slope supplement, handrail installation, and expansion of exit doors’ operating radius)
• Community Chest of Korea, Federation of Korean Industries: construction of integrated exercise facilities for
the disabled
• Community Chest of Korea: Prosthetic limbs support (176 amputees and physically disabled persons with lower
brackets of income)
• Community Chest of Korea, 4 regional integrated welfare centers: Specialty playroom establishment called,
“Kids’ Floor” for children with disabilities
01. Lotze Easy Move Model
02. Operating “School Zone Keeper Campaign” as Part of Safe Move Campaigns
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Business Partners
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eMPlOyees vOlunteeRs ACtivities
Kia Motors’ employees are putting forth efforts to better a society that is shared, through active
contributions to neglected neighborhoods; conforming to Kia Motors’ purpose through
participation and lively support. With Hyundai-Kia Motors Group composed of volunteer
employees, blood drive campaigns are held each year alongside social engagement campaigns at
the year’s end. In November 2005, specialized disasters relief corpsman and community volunteers
unified to restore its community of flood damaged regions.
In addition, Kia Motors has engaged in community activities, running community activity
campaigns from participation of employees’ families since 2007. For each affiliated company,
volunteer activities are being held not as a one-time event, but as a continual event through
coagulation of 362 volunteer sectors from 18 companies. Monthly or by a cycle of every other
week, the volunteers are forming connections with its community welfare facilities. The
companies are systematically unfolding various activities such as social welfare, the next
generation support, human resources, environmental conservation, and regional community
developments.
investMent OF inFRAstRuCtuRe FOR PuBliC BeneFit
Kia Motors considers livelihood of domestic and overseas community members while constructing
infrastructures. As a link to Kia’s Easy Move Campaign, sports centers have been erected for the
disabled and regional residents within the vicinity of its production plants. For overseas
community engagement, Kia Motors constructed educational facilities for lower class members in
India with social welfare organizations.
sports Center Operation
Hwaseong and Sohari plant Sports Centers opened integrated cultural spaces for all Kia Motor’s
employees, their families, and regional residents; alongside Shuttle bus operations for
comfortable access. Kia Motors operates programs for every center for quality livelihood of
regional residents and promoting sports culture. Also, Gwangju plants have allowed residents
access to swimming facilities, and headquarter in Seoul has opened health centers and swimming
facilities with Art Leum’s art exhibition space for residents.
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0102
01. Nationwide Tour of Traffic Safety Schools for Children
02. Employees' Blood Donation Campaign
Keeping a safety school Zone Campaign
OperationYearSince: 2005 ~ Current
Activities:For preventing traffic accidents in School Zones (children protection zones), kick off campaigns taking
circular checks of school zones near business districts, establishing safe environments for children
PartnersOrganization:National Safety Association
safe Move Activities
Activities Details
Children’sTrafficSafetyCampaign • Safe Traffic Musical, “No No Story”
• Traffic Safety Content Disclosure
• National Tour Children’s Traffic Safety Education
• Broadcast Campaign
• Traffic Safety Mini Exposition
• Traffic Safety Classes for Employees
3CloverHunt • Fulfilling Wishes for a Child Victim in a Traffic Accident
Reinforcement of Accessibility to Facilities for the Disabled
Hyundai-Kia Motors Group contributed 5 hundred million won alongside Community Chest of
Korea and Korea Differently Abled Federation (KODAF) for 84 organizations established
nationwide for the people with disabilities. The contribution supported an arrangement of
impact absorption floors with elasticity and slippery prevention floors. Before the arrangement,
many people with disabilities were limited to exercise due to general equipments; however
enhanced facilities have allowed easy access for health maintenance and remedial exercises.
indoor Playgrounds support for Children with Disabilities
Hyundai-Kia Motors Group offered 500 million won with Community Chest of Korea and 4
regional welfare centers in contributions to support children’s specialized play rooms “Kids’
Floor”. The meaning of “Kids’ Floor” conveys children’s space that is provided for running around
playfully while being safety conscious (Floor space). Through specialized educators, obesity
prevention clinic, family education, and various educational programs have been established for
children with disabilities. Kia’s efforts aid children with disabilities to gain independence and
eventually lead confident and healthy lives in their own communities.
educational Facilities support for india lower Class
At northern part of India, in Dhaneshari region where there are untouchable villages, Hyundai-
Kia Motors Group constructed dormitories as extensions of an old building at the Sujata Academy
Facilities, which is an educational institute for neglected regions. Amidst the India’s identity caste
system, the class occupies 15% of India’s population. People who belong to that class face severe
discrimination their whole lives. Currently, Indian government prohibits discrimination, however
the society’s immensely potent caste system remains unavoidable; the outcast live amongst social
discrimination and complete poverty. Currently Hyundai-Kia Motors Group actively pursues
contributions for the social dream of the alienated class. Together with Community Chest of
Korea and Korea Join Together Society (JTS), 200 million won were contributed in the last two
years, in support of constructing a four-compartment, three-story high boarding house extending
off of an old building, measuring 1,785; Kia also supports the 1,000 people’s uniforms, bags, and
shoes in its donations.
sOCiAl enGAGeMent By issues
social Welfare and environmental Conservation
Every year, Kia seeks to contribute with various activities to neglected neighbors. In 2007, Kia
Motors kicked off three campaigns with Ministry of Information and Communication, and mobile
communication companies; the Give Phone Campaign, Lotze soccer tournament and lunch money
campaign for fund raising. To raise environmental concerns and promote clearing and
maintaining the environment, Kia Motors’ employees actively participated in “Love Green
Mountain” campaign for mountain climbers that pursue nationally famous landscapes. The Lotze
“King of fuel efficiency” contest for corporate taxi was held to promote energy saving as well as
to have a just traffic culture; In addition, Kia Motors held the Sorento national environmental
explorations for swamps at the demilitarized zones.
Growing Generation support
Every year, Kia Motors offers chances for the youth who do not lose hold of their dreams amidst
their difficult environment in order to give hope and a self-challenging mentality. The
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01. Disabled Children's Playground "Kid's Floor" Establishment Support
02. Offering Donation for Compassion Korea
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CommunitySpecial Story: Communicating with Stakeholders
opportunity is given to the Lotze Youth expeditionary team for teenagers and college students
dreaming of being next generation leaders. With such efforts, Kia supports potential global
leaders, raising quality of the youth through global work camps.
During May in 2007, Kia Motors contributed Compassion Korea for releasing children from
poverty with 30 million won. Out of poverty stricken countries for which Compassion Korea will
promote, one child is connected for monthly support of 35,000 won until the child finishes high
school education. To strengthen the release campaign, “having one child”, 66 Kia’s employees
joined the campaign and connected to 72 children.
Cultural Aspect
On March 2007, Hyundai-Kia Motors group opened “Yangjae Art Leum” art exhibitions space at
Yangjae-dong headquarters with work of various themes. To celebrate the space, famous
contemporary artists, Chang-Yul Kim, Sung-Tae Park, Yong-Duk Lee were first given private
viewing; operating two to three month periods of planning new exhibitions.
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0102
01. Local Citizens' Ordinary Access of Art Exhibitions Space "Yangjae Art Leum"
02. Operating the "Future Car Technology Exhibitions" for College Students to Display Their Ideas
A letteR FROM inDOnesiA
To.Hyung-BaeYoon
Hello, how are you? I am doing quite well. I am
the eldest daughter of my family and am currently
living with my grandfather, grandmother, mother,
father, and younger sister. I wanted to thank you
for being my sponsor. Every Sunday I diligently
attend a nearby church and I am grateful for your
help. I will pray that all things will go well with you
and your family I will stay a good kid as well. Again
thank you.
Oza from Indonesia
Oza is an eight year old girl whom I met through
Compassions activities. I wanted to make provide
a sister to seven month boy, however upon seeing
Oza’s hanging picture from Love’s Fruit, and espe-
cially her large round eyes, I decided I had to im-
mediately take support of this child. As I received a
short, but a thoughtful letter, I once again thought
to myself what I could do to help this child. I am
thankful that such a small help could be of great
hope, but I should too hurry with my reply letter.
Domestic Communications Team: Manager Hyung-
Bae Yoon
ACADeMiC-inDustRiAl COOPeRAtiOn PROGRAM FOR HuMAn ResOuRCes
To expand on the development of human resources
and educational opportunities for students, Kia
Motors has joined with colleges for Academic-
industrial cooperation alongside technology
teaching supports and specialist seminars. Since
1985, Kia has financially supported teachers who
taught 4,200 students newest skills in technology.
Every year, Kia Motors offers 200 test vehicles and
engines to education organizations nation-wide
for testing transmissions and materials for train-
ing. From 2001, the annual “College Cooperative
System Technology Competition” gives opportunity
and the disclosure for students to test theories into
literal application practices.
FutuRe AutOMOtive teCHnOlOGy COMPetitiOn
In 1996, the Future Automotive Technology com-
petition was opened to domestic college students
to reveal their creativity and a chance of exhibiting
execution of their ideas. In 2007, Kia created a new
approach for preexisting real productions, expand-
ing the scope for participants, allowing ideas to
be executed in the medium video or simulation.
Throughout the competition, Kia motors supported
20 work productions, alongside an announcements
ceremony awarding scholarships of 100 million
won.
GlOBAl COMMunity enGAGeMent
Kia Motors is expanding marketing and production networking worldwide. Kia Motors is taking
Social contribution activities, raising community caring standards to a global level from Europe,
Central and South America, Canada, Australia, New Zealand, Asia and Middle East regions. Kia
Motors and overseas natives are together reaching materialization for particular necessities of the
communities.
europe
With focus on sales subsidiaries, Kia Motors is making efforts to contributing globally to
numerous regional communities in Germany, London, Slovakia, Czech, Austria, Hungary, and
central Europe. In Germany, 7 euros from each vehicle sales are endowed as contributions to
regional communities. Kia Motors continues its support in UNICEF and child cancer research
centers, solar energy developments, and International Fund for Animal Welfare (IFAW). Kia is also
supporting children for safe ways to school, in London, through sponsorship and vehicle design
competitions; alongside vehicle sales support for workers struggling financially and endowments
support women’s cancer research centers. In middle regions of Europe, Kia Motors is operating
various cultural activities, with participations in environmental improvement programs to support
lower class members of society.
Central and south America, and Canada
Kia Motors continues to expand societal contributions activities in the Central and South
American regions in nations of Chile, Atlanta, Panama, Peru, El Salvador, Paraguay, Ecuador,
Columbia, Nicaragua, and Haiti. In the poverty stricken nations’ poor working class, Kia is focusing
on activities with UNICEF, Red Cross and international organizations to develop and expand
support programs for the poor. In Canada, Kia’s vehicles are contributed for use in training for
technical schools in its communities other than donating funds for child patients’ care.
Australia and new Zealand
In Australia, Kia Motors focuses on expanding traffic safety culture with programs for younger
drivers’ safe driving and fundamental training. With drivers’ license requirement age of 15 years,
teenagers’ reckless driving still continues to be a dominant social issue in New Zealand. Kia’s
training programs focus on operating safety training and driving school supports for teenage
drivers.
Asia and Middle east
With a sharp increase in vehicle accidents in Malaysia, regional community’s issues of safety traffic
culture are prevailing. Concerning this, Kia Motors is kicking off campaigns for traffic safety. Kia is
also offering support scholarships for children who are unable to get any education due to
economic crises in most regions of Philippines and Vietnam. Kia Motors is also supporting
residents in poverty stricken Middle East regions.
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01. Central and South America Regions' Car Seat Support for Infants
02. Safe Drive Training Aimed at Young Drivers In Australia
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GlOBAl BlOG (KiA-BuZZ)
Kia-BUZZ opened in September 2007, to bring awareness to Kia Motors of and to expand
communications with overseas stakeholders. For domestic companies, this is the latest approach
to global networking. “‘Kia-BUZZ (www.kia-buzz.com)” is a communications base that surpasses
national communication boundaries for stakeholders worldwide.
‘Kia-BUZZ’ consists of eight categories of Business, Communications, Design, FYI, Kia Vehicles,
Motor Shows & Events, R&D, and Social Responsibility. During the first four months in opening,
international users from 123 nations accessed 7,101(28,403 total page views) times on monthly
average, with approximately 240 new subscribers. By end of December of 2007, there were 250
registered suggestion comments. Aside from direct registration of the website, various tracers
such as track pack/link/citation are popularizing, allowing facilitated methods to collecting
suggestions from stakeholders. President Eui-Sun Chung, Vice President Peter Schreyer,
management, as well as its employees are participating in posting to reveal new vehicle design
and teaser images. The posts include publicizing skill abilities, corresponding to false information
or reports, and introducing marketing strategies are conveniently categorized, effectively
expanding direct communications with stakeholders.
DisClOsuRe On HOMePAGe FOR enviROnMentAl inFORMAtiOn
In order to have fluid communications with stakeholders and reliance of transparent
information, Kia Motors’ website will disclosed environmental information on June 2008. Kia
Motors will adhere to Resources Circulation Law that requires the disclosure of information
regarding re-evaluation of hazardous materials and recycling-related information. Kia is also
consistently improving environmental assessment results for new vehicles. The results will be
shared with Kia’s stakeholders for active environmental communications.
enviROnMentAl iMPACt OveRvieW
OveRvieW OF tHe DisCHARGeD POllutAnts
111
coMMunicating with stakeholDers
special story
Category
Existing Models
Mohave
Results
Global Warming
(ton CO2eq.)
54.5
53.2
2.4%<
Photochemical
Smog
(kgetheneeq.)
52.1
51.6
0.9%<
Acidification
(kg SO2eq.)
135.9
131.8
3.1%<
Resources Drain
(year -1)
409.2
401.9
1.8%<
Eutrophication
(kg PO4 3-eq.)
17.8
17.0
5.1%<
Environmental Impact
* From the assessment of environmental impact, pollutants reduced at 1-5% / hazardous material reduction ratio:
90% of total environmental impact generated from the process of use / High Fuel Efficiency (3.7% >) in process of
use and gas emission reduction resulted in pollutant reduction.
* Due to the increase of total vehicle weight (BL: 2009kg > Mohave: 2152kg) and use of light weight materials
(Al and Cu), discharged pollutants was increased on producing and repairing phases.
Category
Existing Models
Mohave
Results
CO2
50,400
49,200
2.4%<
nOx
124
118
4.8%<
SOx
64.4
60.7
5.8%<
PM
36.2
32.7
9.6%<
Discharged Pollutants(kg)
enviROnMentAl inFORMAtiOn On HOMePAGe
the Resources Circulating lawToxic Chemicals ContentRecycling Information
supplementary environmental informationEco-Friendly Level of ProductsLCA ResultsFuel Rate (Volume of CO2 Emissions)Gas EmissionsNoise, etc.
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01. Kia-Buzz Blog Screen
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tO tHe MAnAGeMent OF KiA MOtORs sustAinABility RePORt 2008:
The Institute for Industrial Policy Studies1 (The Auditor) was engaged by Kia Motors to review information specified in its 2008
Sustainability Management Report (The Report) to provide independent third-party assurance on its contents. Kia Motors is responsible
for the collection and presentation of all information within The Report as well as the maintenance of the underlying data collection
system and internal controls. The key objective of our review is to provide independent assurance that all statements and data cited in
The Report are free of material misstatement or bias and that the data collection systems used are robust. On the basis of the above,
The Auditor presents the following third-party statement of assurance.
COntext AnD sCOPe
In its 2008 Sustainability Management Report, Kia Motors describes efforts and progress made toward sustainability management as
well as its plans for the future. The Auditor’s review examined the following.
• Reasonable assurance on whether: the financial data specified under “Economic Value” is properly derived from
Kia Motors’ audited Annual Reports for 2007
• Limited assurance on whether: the data specified under “Intro”, “Environmental Value”, “Social Value”,
and “Outro” of The Report are stated adequately and in full and are free of material misstatement or bias.
* Reasonable assurance constitutes a higher level of assurance than limited.
inDePenDenCe
The Auditor was not involved in the preparation of any part of The Report, and with the exception of this work has no other affiliation
with Kia Motors that might compromise our independence or autonomy or place The Auditor under Kia Motors’ influence, therefore
ruling out any possible conflicts of interest. The Auditor has no relationship with Kia Motors regarding any of its for-profit operations
and activities.
CRiteRiA
(1) The AA1000 Assurance Standard’s (AA1000 AS)* three core principles of Materiality, Completeness and Responsiveness; and
(2) The Global Reporting Initiative’s (GRI) G3 Sustainability Reporting Guidelines Version 3.0**.
(3) The BEST Guidelines (BEST Sustainability Reporting Guidelines)** for sustainability management.* AA1000 AS is an assurance standard for social and sustainable reporting developed by the U.K.-based Institute of Social and Ethical AccountAbility in November
1999. A nonprofit organization that promotes corporate social responsibility, business ethics and responsible business practices, AccountAbility aims to improve
the quality of social and ethical accounting, auditing and reporting through the AA1000 AS.
** The Global Reporting Initiative (GRI)’s Sustainability Reporting Guideline was jointly convened by the Coalition for Environmentally Responsible Economies
(CERES) and UNEP in 1997. The newly revised G3 version was launched in October 2006.
*** The BEST Guideline (BEST Sustainability Reporting Guideline) was jointly developed by the Ministry of Knowledge Economy(MKE), the Korea Chamber of
Commerce and Industry (KCCI), and the Institute for Industrial Policy Studies (IPS) and provides for five levels of reporting rigor (Level 1 ~ 5).
WORK unDeRtAKen AnD sCOPe
The Auditor reviewed the Materiality, Completeness, and Responsiveness of The Report through the process outlined below:
• a review of media reports relating to Kia Motors
• a review of information contained in The Report as well as the underlying data collection system
(validation of internal sustainability-related organizations, systems, and activities)
• data sampling and assessment of high-risk areas to support intensive review of key statements in The Report, internal policies,
documentation, and information system
• interviews with managers and staff in charge of sustainability management and reporting, as well as persons responsible for
The Report’s source information
• on-site workplace reviews
(1) The Institute for Industrial Policy Studies (IPS)
Established in 1993, the Institute for Industrial Policy Studies has accumulated broad expertise in the area of sustainability
management since 2002. “The Auditor” is composed of six individuals (Dong-Sung Cho, Seok-Young Lee, Sung-Pil Park,
Keun-tae Han, Hee-Jung Kim, Ji-yeon Ahn) - professors at Korea’s top universities or expert practitioners with professional
accreditation and extensive experience in sustainability management based on majors in business management, accounting,
environmental science etc.
thirD party's assurance
stateMent
113
COnClusiOns
On the basis of the above we provide the following conclusions. The Auditor did not find The Report to contain any material
misstatements or bias. All material findings of The Auditor are included herein, and detailed review findings and follow-up
recommendations have been submitted to the management of Kia Motors.
MAteRiAlity: Does the Report cover economic, social and environmental issues
of the greatest importance to Kia Motors?
The Auditor does not believe that Kia Motors has omitted or excluded any information of the greatest importance to itself. We were
able to verify efforts by Kia Motors to identify issues of the greatest material interest to its stakeholders through Materiality Testing (i.e.
examining internal rules, laws and regulations, international guidelines, stakeholder involvement, same-industry benchmarking, media
reports, etc.) to give priority to reporting issues of the greatest risk or importance. The Auditor recommends that Kia Motors continues
to further refine its Materiality Testing model to best identify issues of the greatest stakeholder importance.
COMPleteness: How reliable is the information and data stated in the Report, and is the underlying information and
data collection system complete and robust?
The Auditor took note that Kia Motors has been gauging and managing environmentally relevant issues through a company-wide
organization and underlying system for environmental management. Moreover, we confirmed that Kia Motors has adopted diverse
management systems such as i-ESH (integrated system for safety, health, and environment), and VOC (Voice of the Customer) designed
to analyze customer satisfaction regarding its products and services. However, The Auditor recommends introducing a permanent
organization to be in charge of sustainability management while spreading out its existing systems and organization throughout the
entire enterprise and improving upon its performance measurement and evaluation system for sustainability management.
ResPOnsiveness: How well does the Report address information of importance to
Kia Motors’ stakeholders?
The Auditor determined that Kia Motors has established stakeholder-specific channels of communication including management and
staff surveys and sustainability expert interviews to listen to issues and comments from stakeholders. We also found The Report to be
improved from the previous year in terms of the structure of contents and design thanks to incorporating findings from its 2007 Reader
Comment Survey. The Auditor suggests collecting stakeholder comments from more diverse communication channels to reflect into
future reports.
Relative to BEST Guidelines, in view of the level of reporting rigor and intensity of information provided, The Auditor finds The Report
to fulfill 83.8% of the reporting requirements necessary to qualify for a Level 4 Report (from among Level 1 ~ 5).
issues FOR FutuRe COnsiDeRAtiOn
For future publications, in the interest of continued qualitative improvements in sustainability management performance and
reporting, the Auditor recommends the following.
• Present targets for major issues in each dimension and indicate the percentage of actual performance achieved against targets
to better demonstrate Kia Motors’ commitment to keeping its promise to stakeholders.
• Refine the implementation mechanism for sustainability management to be more systematic to expand the scope of stakeholders
against whom sustainability management performance is aggregated and measured to better enhance data collection and
reporting for social and environmental sustainability performance.
• Enhance the Completeness of The Report by incorporating findings from its stakeholder communication channels into
Materiality Testing and disclosing the above.
Based upon the above review and recommendations, The Auditor suggests that Kia Motors establish a more systematic program of
sustainability management and reporting, and continue to follow up with ongoing improvements going forward.
March 7, 2008
yoon-Chul leePresident, The Institute for Industrial Policy Studies
114
gri(g3) /Best inDeX
Strategy and analysis
Organizational profile
Report parameters
Governance, commitments and engagement
PROFile
1.1
1.2
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
4.12
4.13
4.14
4.15
4.16
4.17
Statement from the Board of Management
Impacts of operational activity, key risks and opportunities
Name of the organization
Primary brands, products, and services
Operational structure of the organization
Location of organization’s headquarters
Countries where the organization operates
Ownership structure and legal
Markets served
Scale of the organization profile
Significant changes regarding size, structure, or ownership
Awards
Reporting period
Date of most recent previous report
Reporting cycle
Contact persons for questions regarding the report
Process for defining report content
Boundary of the report
Limitations on the scope or boundary of the report
Basis for reporting on joint ventures
Data measurement techniques and bases of calculations
Restatements of information
Changes from previous reporting periods in the scope, boundary, or measurement methods
GRI Content Index
External assurance for the report
Governance structure of the organization
Independence of the Chairman of the Supervisory Board
Number of independent members in the highest governance body
Co-determination right of employees and shareholders
Linkage between executive compensation and achievement of sustainability goals
Process in place to avoid conflicts of interest
Qualifications and expertise of the highest governance body regarding economic,
environmental, and social topic
Values, mission statements, principles, and codes of conduct of the organization relevant to
sustainability
Oversight of the sustainability performance and relevant risks by the Board of Management
Assessment of the performance of the Board of Management regarding sustainability
Precautionary approach
Support for external economic, environmental, and social activities
Memberships in associations and representation of interests
Stakeholder groups engaged by the organization
Basis for identification and selection of stakeholders
Approaches to stakeholder engagement
Key stakeholder topics
A_1
A_2
A_3
A_4
A_5
A_7
A_7
A_8
A_9
A_10
B_8
CO8
B_3
B_8
B_6
B_9
B_4
B-1
B-2
A_6
-
-
B_5
B_10
B_7
GR1
GR1 GR3
GR2
GR12
GR7
GR13
GR4
GR5
GR6
GR11
GR10
A_11
C_1
C_2
C_1
C_2
C_3
●
●
●
●
◐
●
●
●
●
●
●
●
●
●
●
●
●
●
●
◇
●
●
●
●
●
●
●
●
●
●
●
◐
●
○
○
○
●
●
●
◐
●
●
4~5
7
12
12, 30
3
12~13
13
23
13
12
25-26
48, 78
3
3
3
3
6~7
3
3
2
3
3
114-116
112-113
20-21
21
20-21
21
20
20
20-21
16-18
-
-
-
56, 59, 68
21
6
6
6
7
NUMBER INDICATOR BESTREMARK PAGE
Economic
Performance
Market Presence
Indirect conomic Impacts
eCOnOMiC
EC1
EC2
EC3
EC4
EC5
EC6
EC7
EC8
EC9
Direct economic value generated
Financial implications due to climate change
Organization’s defined benefit plan obligations
Significant financial assistance received from government
Range of ratios of standard entry level compared to local minimum wage
Policy, practices and proportion of locally based suppliers
Procedures for local hiring
Impact of infrastructure investments and services
Indirect economic impacts
EC1
EC2
EC3
EC5
EM4
EC4
EC4
EC6
EC7
●
◐
●
○
◐
●
◐
●
●
32
74
87
-
87
94
79,82
107-109
27, 106-110
●
◐
○
◇
Fully Reported
Partially Reported
Not Reported
Not Applicable
115
Materials
Energy
Water
Biodiversity
Emissions, Effluents, and Waste
Products and Services
Compliance
Transport
Overall
enviROnMent
EN1
EN2
EN3
EN4
EN5
EN6
EN7
EN8
EN9
EN10
EN11
EN12
EN13
EN14
EN15
EN16
EN17
EN18
EN19
EN20
EN21
EN22
EN23
EN24
EN25
EN26
EN27
EN28
EN29
EN30
Materials used by weight or volume
Percentage of used materials that are recycled materials
Direct energy consumption
Indirect energy consumption
Energy savings
Energy-efficient products and services
Reduction of indirect energy consumption
Total water withdrawal
Water sources affected by withdrawal of water
Percentage of water recycled and reused
Production plants in protected areas
Significant impacts upon biodiversity in protected areas
Habitats protected and restored
Strategies for managing impacts on biodiversity
Endangered species in areas affected by operations of the organization
Direct and indirect greenhouse gas emissions
Other relevant greenhouse gas emissions
Initiatives to reduce greenhouse gas emissions and reductions achieved
Emissions of ozone-depleting substances
NOx ,SOx and other significant emissions
Total water discharge
Total weight of waste by type and disposal method
Significant spills
Cross-border transport or treatment of hazardous waste
Areas impacted by the organization’s discharges of water and runoff
Initiatives to mitigate of harmful environmental impacts of products
Percentage of products sold and their packaging materials that are reclaimed by category
Significant fines and sanctions for non-compliance with environmental laws
Significant environmental impacts of transporting products, goods, materials and members of
the workforce
Environmental protection expenditures and investments
EV10
EV11
EV7
EV8
EV5
EV5
EV5, EV25
EV9
EV20
EV18
EV22
EV22, EV26
EV27
EV6, EV26
EV28
EV12
EV13
EV4
EV14
EV15
EV17
EV16
EV21
EV29
EV19
EV23
EV24
EV31
EV30
EV1
●
●
◐
◐
●
●
●
●
◇
●
●
◇
◇
◇
◇
●
○
●
◐
●
◐
●
●
◇
○
●
◐
●
●
●
NUMBER INDICATOR BESTREMARK PAGE
53-56
55,57
59
59
59
40-53
59
57
-
57
62
-
-
-
-
58, 70-73
-
58, 74-75
-
35,60
61
56-57
62
-
-
40-53
52-53
64
62
69
Employment
Labor Management Relations
Occupational Health and Safety
Training and Education
Diversity and Equal Opportunity
eMPlOyees
LA1
LA2
LA3
LA4
LA5
LA6
LA7
LA8
LA9
LA10
LA11
LA12
LA13
LA14
Breakdown of workforce by employment type, contract, and region
Employee fluctuation ratio
Benefits provided only to full-time employees
Percentage of employees covered by collective bargaining agreements
Minimum notice period(s) regarding significant operational changes
Percentage of total workforce represented in occupational health and safety committees
Injuries, occupational diseases, working days lost, absentee rate, and work-related fatalities
Preventive healthcare, counseling and training regarding serious diseases
Health and safety topics covered in agreements with trade unions
Education and further training measures
Skills management and lifelong learning that support the continued employability of employees
Employee performance and career development reviews
Diversity in senior management and employee structure
Ratio of basic salary of male and female employees
EM1
EM5
EM20
EM12
EM13
EM14
EM19
EM18
EM15
EM27
EM28
EM29
EM2
EM3
●
●
●
●
◐
●
●
●
◐
●
●
●
◐
●
79
80-81
87
83
83
88
88
87
82
86
79-80
84-86
82
82
●
◐
○
◇
Fully Reported
Partially Reported
Not Reported
Not Applicable
116
non-Discrimination
Freedom of Association
Child Labor
Forced and Compulsory Labor
Security Practices
Indigenous Rights
GRi Application levelKia Motors Sustainability Report 2008 is based on GRI’s G3 Guidelines, self-declared B+ on GRI’s application level table,
and received B+ from IPS as the third party verification.
HuMAn RiGHts
sOCiety
HR1
HR2
HR3
HR4
HR5
HR6
HR7
HR8
HR9
SO1
SO2
SO3
SO4
SO5
SO6
SO7
SO8
Investment decisions that include human rights clauses
Percentage of suppliers that have undergone screening on human rights
Employee training on human rights
Incidents of discrimination and actions taken
Operations with significant risk concerning the freedom of association and collective
bargaining
Operations with significant risk for incidents of child labor
Operations with significant risk for incidents of forced and compulsory labor
Percentage of security personnel trained on aspects of human rights that are relevant to
operations
Incidents of violations involving rights of indigenous people
Impacts of operation on local communities and regions
Number of business units analyzed for corruption-related risks
Employee training regarding anti-corruption
Anti-corruption measures
Public policy positions and participation in public policy development and lobbying
Financial and in-kind contributions to political parties and politicians
Number of legal actions for anti-competitive behavior
Number of fines for non-compliance with laws
PN2
PN3
EM30
EM7
EM8
EM9
EM10
EM31
CO2
CO2
CO5
CO5
CO5
CO6
CO7
CS3
CO9
○
◐
●
◐
●
●
●
◐
○
●
◐
●
●
○
○
○
●
-
92
96
82
82
83
83
83
-
104-110
95
96
95-96
-
-
-
95
Customer Health and Safety
Product and Service Labeling
Marketing Communications
Customer Privacy
PRODuCt ResPOnsiBility
PR1
PR2
PR3
PR4
PR5
PR6
PR7
PR8
PR9
Life cycle stages in which health and safety impacts of products and services are assessed
Incidents of non-compliance with regulations concerning health and of safety of products
Principles and measures related to product and service information and labeling
Incidents of non-compliance with regulations and voluntary codes concerning product
information and labeling
Customer satisfaction
Programs for compliance with laws, standards, and voluntary codes related to marketing
communications
Incidents of non-compliance with regulations and voluntary codes related to marketing
communications
Number of substantiated data protection complaints
Significant fines for non-compliance with laws and regulations concerning the provision and use
of products
CS4
CS11
CS5
CS12
CS9
CS13
CS14
CS15
CS12
●
◐
◐
○
●
○
◐
●
●
97-100
97
101
-
100-102
-
103
102
102
DisClOsuRe On MAnAGeMent APPROACH 24, 38, 78
NUMBER INDICATOR BESTREMARK PAGE
●
◐
○
◇
Fully Reported
Partially Reported
Not Reported
Not Applicable
Community
Corruption
Public Policy
Anti-competitive Behavior
Anti-competitive Act
Compliance
Kia Motors
sustainability
report
117
sustainability report
coMMittee
Kwang-Joo Kim Executive Vice President Corporate Planning Division +82-2-3464-5077 [email protected]
Goan-Soo Shin General Manager Sustainability Management Team +82-2-3464-5165 [email protected]
Keuk-Jin Bang Deputy General Manager Sustainability Management Team +82-2-3464-5171 [email protected]
Chang-Muk Choi Deputy General Manager Sustainability Management Team +82-2-3464-5168 [email protected]
Jong-Oh Kim Assistant Manager Sustainability Management Team +82-2-3464-5167 [email protected]
Kye-Hwan Roh Assistant Manager Sustainability Management Team +82-2-3464-5166 [email protected]
Hyun-Jin Cho Staff Sustainability Management Team +82-2-3464-5169 [email protected]
Namyoung Lee Manager Public Relations Management Team +82-2-3464-5206 [email protected]
Dong-Eun Lee Manager Accounting Team +82-2-3464-5412 [email protected]
Pil-Sun Ryu Assistant Manager Treasury Team +82-2-3464-5463 [email protected]
Min-Seok Kim Assistant Manager Strategy Planning Team +82-3464-5170 [email protected]
Hee-Jeong Yim Senior Research Engineer Eco-Technology Research Team +82-31-899-3060 [email protected]
Yun-Dong Hwang Research Engineer HEV System Engineering Team +82-31-368-2088 [email protected]
Sang-Sun Park Senior Research Engineer Polymeric Materials Research Team +82-31-368-7408 [email protected]
Dong-Ki Lee Manager Safety & Environment Team +82-2-801-3058 [email protected]
Ki-dong Lim Assistant Manager Safety & Environment Team +82-31-359-5094 [email protected]
Dong-Keun Choi Deputy General Manager Safety & Environment Team +82-62-370-3341 [email protected]
Gill-Beom Nam Manager Service General Affairs Team +82-2-3271-2612 [email protected]
Eunhee Kang Assistant Manager Corporate Responsibility Team +82-2-3464-2066 [email protected]
Sang-HO Lee Manager General Affair Team +82-2-3464-5251 [email protected]
Seo Jang Won Assistant Manager HR Administration Team +82-2-3464-5322 [email protected]
Byung-Keun Ji Assistant Manager Human Resources Support Team +82-2-3464-5353 [email protected]
Jee-Eun Chung Assistant Manager Core Competency Development Team +82-31-950-1512 [email protected]
Ju-Hun Lee Manager Occupational Safety Planning Team +82-2-801-4982 [email protected]
Jae-Sun Lee Manager General Affairs Team +82-2-3464-5306 [email protected]
Ki-Bum Kim Assistant Manager Procurement Strategy & Planning Team +82-2-3464-0212 [email protected]
Seung-Jae Lim Deputy General Manager Audit Planning Team +82-2-3464-3499 [email protected]
Jin-Uk Jeong Assistant Manager Sales Planning Team +82-2-510-9691 [email protected]
Ki-Tae Ahn Manager Customer Satisfaction Planning Team +82-2-510-9445 [email protected]
Joung-Hoon Yeo Manager Customer Satisfaction Planning Team +82-2-2108-0502 [email protected]
Hyung-Bae Yoon Manager Domestic Communication Team +82-2-510-9242 [email protected]
Myeong-Kon Jeong Deputy General Manager Quality Strategy Team +82-2-3464-3016 [email protected]
COMMiTEE SUPERviSiON
ECONOMiC vALUE
ENviRONMENTAL vALUE
SOCiAL vALUE
• Editorial Closed March 3, 2008 (Annual)
• Published by Kia Motors
• Editing Sustainability Management Team
• Project Manager Kye-Hwan Roh
• Produced by Strike Communications
• Coordination Chang-Hyun Shin, Na-young Lee
• designed by Ju-Hwan Kim
• Printed by Young-Eun Printing