INSIDE CONNECTIONS
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IN2-02 OTO-3915-A-0 CONNECTIONS News and Information from OUC—The Reliable One | FEBRUARY 2017 INSIDE OUC & New USTA Campus New, Enhanced OUC Bill Daylight Saving Time Beware Of Ulity Scams St. Cloud Life 2017 BILL DATE PAGE 2 OF 2 ACCOUNT NUMBER 0456789012 SERVICE ADDRESS: 123 MAIN STREET Billing Statement for Meter Data METER #: CURRENT: PREVIOUS: TOTAL USAGE: DAYS OF SERVICE: 1AB12345 11,349 10,000 1,349 30 on kWh 0 500 1000 1500 2000 2500 Electric Usage in kWh PREVIOUS CURRENT 2016 2017 on JOHN DOE 01/03/17 12/04/16 01/03/17 44.96 kWh RESIDENTIAL - ST CLOUD Residential Customer Service Reporting an Electric Problem or Utility Theft Reporting a Streetlight Problem Phone 407-957-7373 or 800-84 Availability Monday - Friday 7 a.m. - 6 p.m. Online customerservice@ou General Correspondence: Mail to Orlando Utilities WAYS TO CONTACT US Online AutoPay Pay by Phone Pay by Mail Payment Locations Payment Type Accepted Checking Account; Credit or Debit Card Auto Cost FREE for eCheck; $3.75 Convenience Fee* using Credit/Debit Source (How To) Register using www.ouc.com *Convenience Fees: All Convenience Fees are colle Please visit www.ouc.com for more information abou WAYS TO PAY HELPFUL PHONE NUMBERS USEFUL INFORMATION PAYMENTS $175.85 BALANCE FORWARD $0.00 OPENING BALANCE $175.85 Osceola County Charges OUC Electric Service $153.07 $9.16 Meter #: 1AB12345 - Service Charge. . . . . . . . . . . . . . . . Residential Electric 1000 kWh @ $0.06675 (Non-Fuel) . . . . . . . . . . . . . . . . Next 349 kWh @ $0.07715 (Non-Fuel) . . . . . . . . . . . . . . 1000 kWh @ $0.03517 (Fuel) . . . . . . . . . . . . . . . . . . . . . Next 349 kWh @ $0.04557 (Fuel) . . . . . . . . . . . . .. . . . . $ 8.32 66.75 26.93 35.17 15.90 $ Municipal Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.16 CURRENT CHARGES BILL DATE PAGE 1 OF 2 PIN#: 5432100001 ACCOUNT NUMBER 0456789012 ********AUTO**SCH 5-DIGIT 12345 JOHN DOE 123 MAIN ST ST. CLOUD FL 34770 -1234 CURRENT CHARGES $166.15 Billing Statement for SERVICE ADDRESS: 123 MAIN STREET 98765432100000123400000987654321 DETACH HERE AND RETURN THIS PORTION WITH YOUR PAYMENT ACCOUNT NUMBER 0456789012 DUE DATE Orlando Utilities Commission PO Box 31329 Tampa, FL 33631-3329 MAKE CHECK PAYABLE TO TOTAL AMOUNT DUE $166.15 BILL SUMMARY C MESSAGE CENTER USTOMER SERVICE - = + = DUE DATE PLEASE PAY THIS AMOUNT TOTAL AMOUNT DUE Online www.ouc.com Telephone 407-957-7373 Payments PO Box 31329 Tampa FL 33631-3329 Bill Front - RES ORL State of Florida Charges $3.92 Gross Receipts Tax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3.92 $166.15 01/03/17 JOHN DOE 01/21/17 01/21/17 Pay by the due date to avoid a 1.5% late charge or minimum $3 charge. YOUR CONSUMPTION CHARTS ARE NOW ON A FOLLOWING PAGE! Your bill will now show your electric rate separated by fuel and non-fuel charges. This month, you may have received an OUC bill with a brand new look, and if not, expect it soon. The all-new bill design offers a more in-depth view at your usage with exact breakdowns, easy-to-read charts, special messaging, efficiency ps, and more! We’ve even created a new area on our website with interacve ps and tools to make understanding your new ulity bill easier than ever before. Visit www.ouc.com/mynewbill to see how your new bill can help you become a wiser, more sustainable consumer. Learn How To Read Your New, Enhanced OUC Bill OUC is proud to partner with the United States Tennis Associaon’s (USTA) Naonal Campus in Lake Nona, which opened to the public in January. As the Official Sustainability & Ulity Sponsor, OUC placed H₂OUC hydraon staons and solar panels around the campus, as well as electric vehicle and mobile device charging staons. The $60 million, 64-acre complex – the largest tennis center in the naon – features more than 100 tennis courts and dozens of programs for players of all ages and abilies – from the junior circuit to the pros. OUC remains commied to serve companies eager to bring business to Central Florida, ensuring steady job growth and economic prosperity for our community. We connue to take part in development at Lake Nona – already one of America’s fastest-growing areas and home to more than 10,000 residents, as well as the Medical City life sciences hub where nearly 7,000 students and 5,000 employees learn and work each day. OUC Becomes Official Sustainability & Utility Sponsor Of New USTA National Campus
Transcript of INSIDE CONNECTIONS
IN2-02 OTO-3915-A-0
CONNECTIONSNews and Information from OUC—The Reliable One | FEBRUARY 2017
INSIDEOUC & New USTA CampusNew, Enhanced OUC BillDaylight Saving TimeBeware Of Utility ScamsSt. Cloud Life 2017
BILL DATE
PAGE 2 OF 2
ACCOUNT NUMBER
0456789012
SERVICE ADDRESS: 123 MAIN STREETBilling Statement for
Meter Data
METER #:CURRENT:
PREVIOUS:
TOTAL USAGE:
DAYS OF SERVICE:
1AB1234511,34910,000
1,34930
on kWh
0
500
1000
1500
2000
2500
J F M A M J J A S O N D J
Electric Usage in kWh
PREVIOUSCURRENT
2016
2017
on
JOHN DOE
01/03/1712/04/16
01/03/17
44.96 kWh
RESIDENTIAL - ST CLOUD
Residential
Customer Service
Reporting an Electric Problem
or Utility Theft
Reporting a
Streetlight Problem
Phone 407-957-7373 or 800-848-7445
AvailabilityMonday - Friday
7 a.m. - 6 p.m.
General Correspondence: Mail to Orlando Utilities Commission, PO Box 3193, Orlando, FL 32802 or call 407-423-9100. Never mail payments or cash to this address.
WAYS TO CONTACT US
OnlineAutoPay
Pay by PhonePay by Mail
Payment Locations
Payment Type Accepted
Checking Account;
Credit or Debit CardAutomatic withdrawal
Cost
FREE for eCheck;
$3.75 Convenience
Fee* using Credit/Debit
Source (How To)
Register using
www.ouc.com
*Convenience Fees: All Convenience Fees are collected by third-party vendors. OUC receives no portion of these convenience fees.
Please visit www.ouc.com for more information about fees.
WAYS TO PAY
HELPFUL
PHONE NUMBERS
USEFUL INFORMATION
BILL DATEACCOUNT NUMBER
0456789012
eter D
ETER #:CURRENTPREVIOUTOTAL UDAYS OF
Customer Service
407-957-7373 or 800-848-7445
Monday - Friday
7 a.m. - 6 p.m.
General Correspondence: Mail to Orlando Utilities Commission, PO Box 3193, Orlando, FL 32802 or call 407-423-9100. Never mail payments or cash to this address.
AutoPay
Automatic withdrawal
FREE
Register using
www.ouc.com
*Convenience Fees: All Convenience Fees are collected by third-party vendors. OUC receives no portion of these convenience fees.
Please visit www.ouc.com for more information about fees.
PAYMENTS
$175.85BALANCE FORWARD
$0.00OPENING BALANCE
$175.85
Osceola County Charges
OUC Electric Service $153.07
$9.16
Meter #: 1AB12345 - Service Charge. . . . . . . . . . . . . . . .
Residential Electric 1000 kWh @ $0.06675 (Non-Fuel) . . . . . . . . . . . . . . . .
Next 349 kWh @ $0.07715 (Non-Fuel) . . . . . . . . . . . . . .
1000 kWh @ $0.03517 (Fuel) . . . . . . . . . . . . . . . . . . . . .
Next 349 kWh @ $0.04557 (Fuel) . . . . . . . . . . . . .. . . . .
$ 8.32
66.7526.9335.1715.90
$Municipal Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . 9.16
CURRENT CHARGES
BILL DATE
PAGE 1 OF 2 PIN#: 5432100001
ACCOUNT NUMBER
0456789012
********AUTO**SCH 5-DIGIT 12345
JOHN DOE123 MAIN STST. CLOUD FL 34770 -1234
CURRENT CHARGES
$166.15
Billing Statement for
SERVICE ADDRESS: 123 MAIN STREET
98765432100000123400000987654321
DETACH HERE AND RETURN THIS PORTION WITH YOUR PAYMENT ACCOUNT NUMBER
0456789012
DUE DATE
Orlando Utilities CommissionPO Box 31329
Tampa, FL 33631-3329
MAKE CHECK PAYABLE TO
TOTAL AMOUNT DUE
$166.15BILL SUMMARY
C
MESSAGE CENTER
USTOMER SERVICE- = + =
DUE DATE
PLEASE PAY THIS AMOUNT
TOTAL AMOUNT DUE
Onlinewww.ouc.comTelephone407-957-7373PaymentsPO Box 31329Tampa FL 33631-3329
Bill Front - RES ORL
State of Florida Charges $3.92
Gross Receipts Tax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3.92
$166.15
01/03/17
JOHN DOE
01/21/17
01/21/17
Pay by the due date to avoid a 1.5% late charge
or minimum $3 charge.
0
1000
2000
3000
4000
5000
O N D J F M A M J J A S O
PREVIOUS CURRENT20142015
0O N D J F M A M J J A S
PREVIOUS CURRENT2014
YOUR CONSUMPTION
CHARTS ARE NOW ON A FOLLOWING PAGE!
Your bill will now show your electric rate separated by fuel and non-fuel charges.
ORLANDO
ST. CLOUD
Your bill will now show your electric rate separated by fuel and non-fuel charges.
This month, you may have received an OUC bill with a brand new look, and if not, expect it soon. The all-new bill design offers a more in-depth view at your usage with exact breakdowns, easy-to-read charts, special messaging, efficiency tips, and more!
We’ve even created a new area on our website with interactive tips and tools to make understanding your new utility bill easier than ever before. Visit www.ouc.com/mynewbill to see how your new bill can help you become a wiser, more sustainable consumer.
Learn How To Read Your New, Enhanced OUC Bill
OUC is proud to partner with the United States Tennis Association’s (USTA) National Campus in Lake Nona, which opened to the public in January. As the Official Sustainability & Utility Sponsor, OUC placed H₂OUC hydration stations and solar panels around the campus, as well as electric vehicle and mobile device charging stations. The $60 million, 64-acre complex – the largest tennis center in the nation – features more than 100 tennis courts and dozens of programs for players of all
ages and abilities – from the junior circuit to the pros. OUC remains committed to serve companies eager to bring business to Central Florida, ensuring steady job growth and economic prosperity for our community. We continue to take part in development at Lake Nona – already one of America’s fastest-growing areas and home to more than 10,000 residents, as well as the Medical City life sciences hub where nearly 7,000 students and 5,000 employees learn and work each day.
OUC Becomes Official Sustainability & Utility Sponsor Of New USTA National Campus
Para ver esta edición de OUConexión, por favor vaya en línea a espanol.ouc.com.
ORLANDO UTIL IT IES COMMISSION100 W. Anderson Street • Orlando, FL 32801Tel: 407-957-7373 • www.ouc.com
@OUCReliableOne
OUCTheReliableOne
@OUCReliableOne
OUCTheReliableOne
OUC wants customers to be vigilant about utility-related scams that attempt to gain your personal information. These scams can range from people acting as OUC employees and selling solar panels door-to-door to fraudulent phone calls requesting immediate payment for utility services with the threat of turning off service.
It's vital to be aware of these activities and understand that an OUC representative will NEVER request payment or ask for bank/credit card info over the phone. Also, OUC does NOT conduct door-to-door sales. Field technicians may knock on doors from time-to-time if access is needed to the right-of-way behind your home, and OUC employees and contractors are required to clearly identify themselves by wearing and displaying ID badges.
If you are contacted by phone, email or receive any other communication from someone claiming to be from OUC and requesting personal information, DO NOT respond in any manner. Please call law enforcement immediately if you suspect fraudulent activity.
Customers who doubt the legitimacy of a call or email – especially if payment is requested – should also contact OUC at [email protected] or 407-957-7373. For more on the various utility scams and ways to avoid them, visit ouc.com/scams.
Beware Of Utility Scams
TIME FOR A SAFETY CHECKThe twice-a-year time changes are perfect opportunities to review your household safety checklist:• Check/replace batteries in smoke and carbon
monoxide detectors.• Check/replace expired items in your first aid kit.• Check/replace items in your hurricane/
emergency kit.• Check fire extinguisher pressure/expiration date.• Check/replace burnt out or dimming exterior
light bulbs.• Change flashlight/weather alert radio batteries.
Daylight Saving Time Begins March 12
If you haven't already discovered some of St. Cloud's finest food, businesses, and entertainment - GET READY! Enjoy free do-it-yourself activities for the whole family at the Home Depot Kids Zone, spend the afternoon sampling some of St. Cloud's most savory recipes, and
experience demonstrations by the St. Cloud Police and Fire Departments. And top off your day at the beer and wine fest! St. Cloud Life is a family-oriented event serving St. Cloud, Kissimmee, Harmony & Lake Nona.
Your Connection to Growth and Success!Your Connection to Growth and Success!
St. Cloud Life is Blasting Into 2017
