1. JOB PURPOSE AND MAIN AIMS

a) To be directly responsible for the day-to-day operation of the facility. To ensure efficient and effective utilisation of all resources, excellent delivery of customer service and security of the facility.

b) To be responsible for the operational management of the designated leisure facility in conjunction with the Area Manager.

c) To be responsible for one of the following corporate areas; Facilities Management, Staffing, Health & Safety, or Programming. (At Kingswood and Thornbury one Assistant Manager will be responsible for both Health and Safety and Facilities Management)

d) To be a pro-active member of the centre’s Operations Management Team and provide the lead in developing the leisure team to support Circadian Trust’s management philosophy.

2. SPECIFIC DUTIES AND RESPONSIBILITIES

In Relation To Main Aim A

a) To ensure the adequate level of staffing on shift in order to meet customers expectations and deliver a quality service.

b) Ensure the daily maintenance of all plant and equipment is complete particularly controlling the pool environment and for taking appropriate action in the event of emergencies and breakdown and informing the Facilities Manager when necessary.

c) Ensure the maintenance of safe working practises and safety checks and emergency procedures are operating in accordance with the Health & Safety at Work Act, Circadian Trust Health and Safety Policy and Codes of Practice including completion of relevant documentation.

JOB TITLE: Leisure Centre Manager

REPORTS TO: Area Manager

RESPONSIBLE FOR: N/A

d) To ensure the supervision and welfare of all staff based at the facility including delegation and management of duties performed as well as assisting with recruitment and selection.

e) Ensure employees are trained in the methods of operation and systems of work in the facility including induction of new employees.

f) To ensure public order in the facility taking action to minimise vandalism and anti social behaviour and for the general security of the facility including responding to emergency call-outs as the nominated key holder.

g) Accountable for collating and accounting for all fees, charges and income, including arrangements for cash security and for banking of cash in accordance with financial regulations

h) In accordance with the financial regulations to have the authority to purchase and to monitor expenditure budgets.i) To ensure the highest standards of cleanliness in all areas by effective management of staff and resources at all

times.j) Liaison on a regular basis with the Area Manager on all matters relating to the operation, service and promotion of

the facility and to attend meetings and prepare reports as necessary.

In Relation To Main Aim B

a) To ensure that all facilities are managed to agreed standards of housekeeping, cleanliness, repair and maintenance (in conjunction with the Facilities Manager)

b) To assist the Area Manager with regards to Staffing, including rotas, recruitment and standards.c) To assist the Area Manager to ensure there are systems of work at the designated facility which ensure:-

a. Continual improvement of customer service standards.b. The range of activities and services on offer is continually reviewed.c. Circadian Trust Human Resources Policies and Procedures are being followed.d. Circadian Trust and legislative Health & Safety requirements are enforced, reviewed and revised where

necessary.e. The facilities are managed to ensure agreed security standards are achieved.f. Circadian Trust financial regulations and procedures are being followed.

In Relation to Main Aim C

Facilities Management

a) To be responsible for and to monitor the cleanliness of the facility both internal and external to include car park checks.

b) Ensure effective systems in place for cleaning stock control and to be responsible for ordering cleaning materials and chemicals.

c) Accountable for ensuring all defects are reported and actioned in order to meet customer expectations.d) Accountable for the monitoring of environmental conditions and ensuring that documented systems addressing

environmental issues are in place and records are maintained.e) To co-ordinate checks of pool plant and technical operations and take the lead in plant operation training.f) Responsibility for the operation of the Building Management System.

Health and Safety

a) Responsibility for the development, monitoring and review of safe systems of work including carrying out, monitoring and reviewing risk assessments.

b) Responsibility to ensure COSHH, RIDDOR, First Aid and accident/incident procedures are in place and adhered to.

c) Responsibility for ensuring the correct manual handling techniques are adhered to and that health and safety requirements are met for events.

d) To monitor and check sports equipment, emergency lighting, fire extinguishers & fire exits and to responsible for co-ordinating soft play checks (if applicable).

e) To ensure all alarm testing is carried out regularly and staff are fully trained on procedures.f) To have overall responsibility for co-ordinating work experience.g) To co-ordinate NPLQ Training.

Staffing

a) Responsibility for rotas, the monitoring of annual leave and reporting of sickness to include monthly sickness reports for Human Resources.

b) To have responsibility for the recruitment process, including shortlisting and interview arrangements in accordance with legislative requirements and leisure Trust policies and procedures.

c) Responsible for the administration of starters/leavers including casuals/coaches, change of hours, change of address, staff inductions, qualifications and maintaining an up-to-date establishment list.

d) To monitor probation periods for new starters and complete and return probation reports to Human Resources in a timely manner.

e) To maintain an adequate stock of human resources forms i.e. Casual Application and Agreement Forms.f) To be responsible for the co-ordination of timesheets, overtime records and payroll administration.g) To issue the leisure uniform and maintain stock levels.

Programming

a) To carry out activity analysis and report these findings to the Area Manager including sessions and courses. b) To liaise with the Activities and Courses Manager and Head of Customer Services regarding usage figures and

suggestions for programming of new activities. c) To liaise with the Marketing team regarding new activities and promotions including the display of information on

site. d) To help re-program activities when special events take place. e) To produce monthly attendance figures

In relation to Main Aim D

a) To develop, empower and motivate staff to deliver the highest possible quality service to the customer.b) To ensure your team actively embraces change and identifies opportunities.c) To ensure all staff understand Circadian Trust’s mission statement, aims and objectives and where they fit in with

this.d) Assist the Area Manager in maintaining and encouraging a communication policy that empowers your team so

they feel able to positively contribute to improving the service.e) Maintain effective records of staff meetings.

And any other duties commensurate with the grade and falling within the scope of the post, as requested by Management. Duties may change over time and you will be expected to co-operate where such changes are reasonable.

3. SKILLS, KNOWLEDGE & EXPERIENCE (SELECTION CRITERIA)

Essential Criteria

a) NVQ Level 3 in Leisure management or equivalent or Considerable and varied Leisure management experience of an equivalent nature with the ability to obtain the qualification within two years of employment.

a) Experience of working within the leisure industry.b) Experience of Health and Safety Management including knowledge of issues relating to facility/swimming pools. c) Experience of staff supervision.d) Ability to lead and manage staff, ensure standards and targets are achieved and to monitor and evaluate

performance. e) Proven customer care skills.f) Ability to work under pressure and prioritise workloads of self and others.g) Knowledge of quality management systems (e.g. Quest).h) Knowledge of business IT applications (e.g. word processing/spreadsheets).i) Current First Aid Certificate or the ability to obtain with the first 6 months of employment.

Desirable Criteria

a) Knowledge and applications experience of electronic bookings/membership systems.

b) Experience of technical operations of plant and equipment.c) Experience of maintenance operations and systems.d) Experience of managing budgets/business plans.e) National Pool Lifeguard Qualification.f) Pool Plant Operator’s Certificate.g) Training/qualifications in Health & Safety.

4. TRAINING REQUIRED

a) Finance for Non Financial Managers.b) Time Management.c) Recruitment and Selection.d) Personal Performance Reviews.e) Investigations and Hearings.f) Report / Letter Writing.g) Project Management.

5. PHYSICAL EFFORT AND/OR STRAIN

h) May be required to aid with the setting up of sports equipment. i) May be required to take deliveries, which may involve some manual handling.

6. SPECIAL NOTES OR CONDITIONS

a) The post holder will be required to work on a shift rota basis, working week days, evenings and weekends.b) The post holder will be required to wear a uniform at all times whilst on duty.c) The post holder may be required to provide cover for colleagues from time to time.d) The post holder will be required to undergo regular training. e) The post holder may be required to work at any of the Leisure centres.

Date Prepared: 18 March 2014

Effective Date: 1 April 2014

Reference: q:/HR/WD/JD/Operations April 14/Leisure Centre-Manager Mar 14 doc