Inpatient Guide to Canberra Hospital and Health Services (Jan 2014)

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Guide to the Canberra Hospital



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Call131 450for a freeInterpreter

Accessibility

The ACT Government is commied to making its informaon, services, events and venuesas accessible as possible.

If you have diculty reading a standard printed document and would like to receive thispublicaon in an alternave format such as large print, please phone 13 22 81 or [email protected]

If English is not your rst language and you require the Translang and Interpreng

Service (TIS), please call 13 14 50.If you are Deaf, or have a speech or hearing impairment and need the teletypewriterservice, please phone 13 36 77 and ask for 13 22 81.

For speak and listen users, please phone 1300 555 727 and ask for 13 22 81. For moreinformaon on these services visit hp://www.relayservice.com.au

© Australian Capital Territory, Canberra, December 2014

This work is copyright. Apart from any use as permied under the Copyright Act 1968, no part may be reproduced by any process without wrien permission from the TerritoryRecords Oce, Community and Infrastructure Services, Territory and Municipal Services,ACT Government, GPO Box 158, Canberra City ACT 2601.

Enquiries about this publicaon should be directed to ACT Government Health Directorate,Communicaons and Markeng Unit, GPO Box 825 Canberra City ACT 2601 or email:[email protected]

www.health.act.gov.au | www.act.gov.au

Enquiries: Canberra 13ACT1 or 132281 |

ACT Health acknowledges the tradional custodians of the land we walk upon today, the Ngunnawal

people and respect their connuing culture and the contribuon they make to the life of this city and

surrounding region.

Feedback on this guide can be sent to:Standard 2 Commiee, Building 6, Level 2Canberra Hospitalor email [email protected]




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Contents

Welcome to Canberra Hospital and Health Services 4

Unplanned arrival to hospital 4

Planning to come to Hospital 4

Before you leave home: 4

Bring with you: 5

Please don’t bring to hospital: 5

Arriving at the hospital? 6

Your Rights 6

Informed Consent 7

Good quesons to ask 8

Privacy 8

Advanced care plans 9

Health Aorneys 10

Feedback and how to give it 10Carer rights/issues 10

Staying Safe 11

What everyone needs to know 11

Call and Respond Early (CARE) Program for Paent Safety 11

Paent Idencaon 12

Medicaon Safety 12

Prevenng infecons 12

Prevenng Falls 12

Prevenng Pressure Injury (Bed Sores) 13

Prevenng Blood Clots 13

Paent Liing Equipment 14

Fire and Emergency 14

Safe sleeping for babies: 14

The Hospital - Who’s who? 14

Medical sta 14

Nursing and Midwifery Sta 14

Allied Health Sta 15Non-Clinical Sta 16

Discharge Planning (When you leave) 17

Aer you go home 19

Key Contacts 20

Hospital Facilies 23

MY NOTES 24

DISCHARGE JOURNAL 25

INDEX TO GUIDE 26



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Welcome to Canberra Hospital and Health Services.

Coming to hospital can be a worrying me for many people. We will do our best to ensure your stay is as comfortable as

possible and we are commied to providing high quality, paent centred care.

Canberra Hospital is the region’s major public hospital, providing specialist and acute care to more than 500,000 people.

Canberra Hospital is a terary level health facility, and a teaching hospital of the Australian Naonal University (ANU)

medical school and the University of Canberra.

The ACT Health’s vision is good health for all, and our values are:

• Care

• Excellence

• Collaboraon

• Integrity.

We seek to demonstrate these values through our work with our paents, consumers, partners, the community and

the team we work with. By doing so, we aim to provide healthcare and health related services throughout all areas that

meet the needs and expectaons of our community. Please use this informaon guide to assist you when receiving care

overnight in this hospital.

We welcome feedback on how things could be done beer as this helps us to improve. Posive feedback is also welcome.

For informaon on how to provide feedback please see Page 10.The vising hours are from 06:00 am to 9:00 pm. Family member/caregiver of a child are encouraged to stay as are

partners/family members of birthing mothers. Vising hours in the Adult Mental Health Unit are based on their

therapeuc program and dier from these. The Building 7 Withdrawal Unit have no vising mes.

Unplanned arrival to hospital

Your hospital admission may not have been planned. You may have been admied through the

Emergency Department, from a clinic or transferred here from another hospital or doctors oce.

You will not have had the opportunity to do all the planning we will talk about in this guide.

Please talk to your family and friends to assist in what needs to be done, and our sta are also here

to assist. Please let us know if there are things you are unsure of or need some help to organise.

So take the me now to read the secon on coming to hospital or if you are

not feeling up to it, have your family do this for you.

Planning to come to Hospital

If you are coming to hospital as a planned admission you should receive a leer leng you know what you need to do and

the date and me of your admission.

If you or your family need an interpreter, please tell sta as soon as you can.

If you are a carer for someone, and need help to nd a substute carer you can contact Carers ACT on 1800242636 to

discuss opons.

Before you leave home:

• Organise care of your pets

• Organise someone to collect your mail or contact Australia Post to have them hold your mail (a fee is charged)

• Pay bills

• Pre-cook and freeze meals for when you leave hospital and go home

• Arrange for cleaning and gardening (or have someone do it for you).

• Cancel any regular deliveries, such as the newspaper

• If you have any exisng care providers coming to your home, let them know your plans.

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Bring with you:

• Your admission leer if you have one

• All your medicaons in their packets including tablets/capsules, mixtures, inhalers/puers, injecons, patches, creams/

ointments, vitamins, herbal or alternave medicines and over the counter medicaons. If you use a CPAP machine,

bring that too and make sure your name is on it.

• All your Xrays, CT scans, Ultrasound scans and MRIs relang to your CURRENT condion

• Medicare Card

• Details for any of the following if they apply to you: – Health Care Fund

– Veterans Aairs

– Workers Compensaon Claim/Third Party Insurance or claim informaon

– If you are a non Australian resident you will need your passport, visa, insurance and proof of address

• Name and address of your General Praconer (GP) or General Pracce that you aend

• Name and phone numbers for your next of kin or carer

• The original of your Enduring Power of Aorney (EPA) or Statement of Choices (if you have one). Ask sta to photocopy

this and place it in your medical records.

• If you have guardianship documents please bring these as well

• Glasses and hearing aids if you use them, and a container labelled with your name to store them in

• A container for your dentures if you have them, labelled with your name.

• Mobility aid if you use one

• Toiletries

• Night Wear, dressing gown and footwear with non slip soles if you are staying overnight.

If you take aspirin, an-inammatory drugs or other blood thinners check with your doctor if you need to stop taking them.

If you require any specialist equipment while in hospital, please let us know so we can organise this. Examples can include

pressure care maresses, communicaon devices and weight rated equipment.

Please advise sta when you arrive if you wish to bring your own food into the hospital or if you have special dietary needs.

Please don’t bring to hospital:

• Valuables

• too much clothing

• alcohol

• tobacco products.

The hospital does not accept liability if they are lost or damaged, and there is limited storage by each bed.

The hospital is SMOKE FREE. Smoking is not allowed in any hospital building or on the hospital grounds. Free nicone

patches are available while you are in hospital; please ask sta if you need them. The QUIT LINE is 131848.



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When preparing to come to hospital think about when you will be going home again. Some of the things to think about are:

• How will I get home? Can you get help from family or friends or do you need other help? Speak to sta about your

transport needs.

• Will I need extra support from family/friends aer I go home? You may need help with driving, shopping, transport,

cleaning, showering etc. If you live alone you may want a family member or friend to stay with you when you rst

go home.

• If you will need extra support at home, please let the treang team know as soon as possible.

• If your admission is planned, talk to your GP or Specialist about the likely impact of any surgery or procedure andthe expected length of stay in hospital. They will tell you what to expect and any limitaons to daily acvies, such

as liing, driving or remaining alone. Talk to your family and friends and let them know of any restricons that your

doctors are suggesng and ask if they are able to help. Accepng help is not always easy but oen necessary aer a

hospital stay.

Arriving at the hospital

When you arrive at the hospital please go to the area stated in your admission leer. This may vary depending on what

you are coming for. Your family/friends can drop you at the main recepon area (Building 1) before they park their car (see

map on Page 30).

• The Admission Oce in the main foyer is open Monday to Friday from 7:00am to 4:00pm.• The Day Surgery Unit is on Level 3 of Building 12 and is open from 6:00am Monday to Friday

• The Main Recepon is open from 7:00am to 8:30pm and can direct you to the correct locaon when you arrive.

Volunteers are oen available to take you to the right place.

• The doors to the hospital main building are locked from 9:00pm to 6:00am. During these hours you can enter the

hospital through the Emergency Department entrance.

If you are unsure or worried about anything or if there is anything you do not understand please ask. We are here to help

but may not know your concerns unless you tell us.

If you have any exisng medical or health related appointment scheduled for while you are in hospital please let the sta

know as they may be able to be rescheduled.

Mobile phones can be used in many areas of the hospital, sta will let you know if you can’t use them.

Meal mes vary slightly in each ward area so please check with sta what mes your meals will come.

As many of the wards are specialised you may be moved from one ward to another during your stay.

Your Rights

The Australian Charter of Healthcare Rightsspecies the key rights of paents seeking and receiving health care. It entles

you to access, safety, respect, communicaon, parcipaon, privacy and comment.

We will give you a copy of the Australian Charter of Health Care Rights when you are admied to hospital ward. If you have

any quesons please ask the sta.

In order to ensure you receive the safest and highest quality care, it is important that you:

1. Tell medical sta about:

– Your medical history and any relevant family medical history

– Any mulresistent infecons you may have

– Any medicaons you are using, including prescripon and over the counter medicaons or complementary

medicaons (such as vitamins, dietary supplements, etc)

– Any change in your condion or problems you have with your treatment

– Any special needs you have including dietary, cultural or religious needs.

2. Are courteous and respect the role of hospital sta

3. Follow treatment instrucons or let sta know if you cannot or do not wish to do so

4. Advise sta if you do not wish students to be involved in your care.




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In providing your care, health care professionals have a responsibility to:

1. Introduce themselves and what their role is

2. Listen to you aenvely

3. Communicate with you in a way you can understand

4. Inform and educate you about your illness

5. Explain to you what you can expect from your treatment

6. Respect you and your wishes

7. Provide you with appropriate informaon

8. Gain your consent to treatment

9. Gain your consent to any research to be performed during the course of treatment

10. Provide you with full and mely informaon and allow me for you to make an informed decision about your treatment

11. Keep you fully informed about your clinical needs and explain any delays to your treatment.

The Clinical Ethics Commiee may assist paents, relaves and advocates in resolving concerns about ethical aspects of

clinical pracce. They play an advisory role and can be contacted on [email protected] or ask for more informaon from sta.

Informed Consent

Consent is your agreement for a doctor or health professional to provide treatment, including any medical or surgical

management, care, therapy, test or procedure.

Informed Consent in health care means we will give you understandable and clear informaon, so you can make the right

decision for you. You have the right to use an interpreter if English is not your rst language. Interpreter services are free

and can be provided in person or by telephone. It is strongly recommended that you use a professional interpreter rather

than a family member or friend who may not be familiar with medical words.

Informed consent means:

1. Your doctor or health professional will discuss your treatment opons with you. Please ask quesons if there is any-

thing you do not understand.

2. It is your decision whether or not to undergo the procedure or treatment.

3. Your doctor or health professional obtains your consent or your refusal for each episode of treatment.

4. Your doctor or health professional will make a formal record of the agreed decision.

When will you be asked to give consent?

With the excepon of life saving , emergency situaons, we will ask you to give

your consent before undergoing any treatment or procedure, including:

• Giving a blood specimen

• Having a surgical operaon.You will also be asked for consent to share medical informaon with your GP if

you have provided their details

There are three types of consent:

• Wrien consent is where you sign a document (e.g. a consent form) to conrm your agreement to treatment or

procedure, because the treatment or procedure carries signicant risk.

• Verbal consent is where you will orally state your agreement to a treatment or procedure which does not carry a

signicant risk.

• Implied consent is where you indicate your agreement through your acons or by cooperang with the health

praconer’s instrucons. For example when you:

– Extend your arm to provide a roune blood sample for tesng

– Take and swallow medicaon that is provided, or

– Aend an appointment for the purpose of receiving informaon or advice regarding management of your condion.



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Every paent has the right to be involved in all decisions about their health care. When making adecision about your ongoing treatment you should take into account the following:

Your treatment opons

Most condions will have more than one treatment opon, and each opon may have dierent risks and expected

outcomes. It is important that you understand the advantages and disadvantages of each treatment opon. When deciding

which treatment opon is best for you, you should consider your personal and family needs, the expected outcome of

each opon and any possible complicaons. Please remember you have the right to ask quesons and obtain a second

opinion from a health professional or doctor.

Risks of your treatment?

It is important to remember that dierent procedures involve dierent risks and complicaons vary for each treatment. It

is important that you are fully aware of the possible risks so you can make an informed decision whether or not to proceed

with the recommended treatment.

Can you change your mind?

Yes, you can decide not to proceed with the treatment for which you have consented at any me by advising your

health praconer.

Good quesons to askMedical treatment is oen complex and you may receive informaon that you do not understand at a me when you may

be distressed by your condion and diagnosis.

If you have any concerns around your treatment or plan please speak to your medical team.

Quesons you should ask your health praconer include:

1. Why do you think this procedure is right for me?

2. Is this procedure new or uncommon and what research evidence is there to support your recommendaon?

3. How many mes have you done this procedure?

4. What are the outcomes of the procedures you have done?

5. How quickly will I need to have this treatment?

6. What is likely to happen if I do nothing?

7. How long will it take to recover from the procedure or treatment?

8. Will I need to change my lifestyle?

9. What can I do to prepare for the procedure or treatment?

10. Will it cost me anything?

11. What else can you tell me that will help me to make an informed decision?

12. Can I have the me to discuss it with family and friends before I decide?

Privacy

Paent Enquiries

Due to privacy restricons sta are not able to discuss maers concerning specic paents with anyone except a member of

the immediate family, unless appropriately authorised to do so. For general enquiries, we request that relaves and friends

contact a member of the immediate family in the rst instance. However, if the Hospital is the only contact that can be made,

please ring Paent Enquiries on (02) 6244 2614 between 7:00am and 8:30pm or main switchboard on (02) 6244 2222.

Health Records

All paents of Canberra Hospital and Health Services are clients of ACT Health and are registered on the ACT Health’s

Paent Administraon System (ACTPAS). ACTPAS holds informaon about you (name, gender, address and date of birth);

records when you were seen at the hospital; details about your General Praconer (name, address and phone numbers)

and if you have authorised us to inform them when you are admied and discharged from hospital. ACT Health will




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maintain a complete record of your condion, and treatment provided by this facility, in accordance with The ACT Health

Records (Privacy and Access) Act 1997 . This record will be used to manage your care, monitor your progress and may also

be used for quality assurance, training and funding purposes.

Access to the record will be granted to your treang health professionals, both inside and outside the hospital. Any other

access to your medical record, unless authorized by law, will require your wrien consent. As a member of your treang

team, your nominated General Praconer will receive a summary of your care, unless you indicate otherwise. Medical

records remain the property of ACT Health.

You may apply to the Medical Record Department to view and access your personal health records. A request may be

lodged by contacng the department. Requests must be in wring and are subject to a fee. For enquiries regarding Health

Records please phone (02) 6244 3240.

ehealth records

A Personally Controlled Ehealth Record (PCEHR) is an iniave of the Commonwealth Department of Health. If you require

informaon or to register please go to www.ehealth.gov.au or telephone 1800 723 471.

Advanced care plans and thinking about what might happen if you are no longer able to

consent to treatment

Advance care planning is a series of steps you can take to

help you plan for your future health care.

The Respecng Paent Choices® (RPC) program helps

healthcare professionals understand your wishes about

future treatment. The people who care for you, including

your family and friends, can be helped by having this

informaon, parcularly if you become seriously ill and are

unable to make decisions for yourself.

RPC facilitators and other health sta can help you think

and talk about the healthcare treatment that you would and

would not want. This gives you the opportunity to plan your

care in advance and is called advance care planning. Onceyou have thought about these things and talked to your

family about them, RPC facilitators can assist you to write

down what is important to you. This document is called an

Advance Care Plan (ACP). RPC facilitators are available in the

hospital; please ask the sta to contact them for you.

The Advance Care Plan in the ACT consists of an Enduring

Power of Aorney and a Statement of Choices. You can

choose to complete one or both of these documents.

Once completed, signed and witnessed the original

documents remain with you and you should ask the sta

to take a copy of the document and le it in your medical

records.For more informaon or to complete your advanced

care plan call 6244 3344 or email [email protected]

Have you thought about Organ and Tissue Donaon?

Part of Advanced Care Planning and Respecng Paent Choices is making decisions around organ

and ssue donaon. By ‘having the chat that saves lives’, you can ensure that your family and friends

know what your wishes are and can advocate your wishes if you are unable to. If you would like more

informaon about organ and ssue donaon either contact DonateLife ACT direct on 02 6244 2222, or

ask the sta to contact DonateLife ACT for you.



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Health Aorneys

When a consumer is unable to consent to treatment themselves, because of impaired decision making ability, a Health

Aorney can be formally appointed by a medical ocer to give consent on the consumer’s behalf in situaons where:

• The consumer hasn’t already legally appointed someone to have enduring power of aorney with regard to medical

treatment, and

• When a legal guardian has not been appointed for consent to medical treatment

• Listed in order of priority, a Health Aorney can be a: – Domesc Partner (i.e. spouse)

– Carer, not including carers employed to care for the consumer

– Close relave or friend.

• A Health Aorney acts in the best interests of the consumer and represents the consumer’s views to give consent. The

appointment needs to be recorded using the Health Aorney for Consent to Medical Treatment form.

• Consent provided by the Health Aorney is valid for six months only and then needs to be reviewed.

Feedback and how to give it

Health service sta are commied to connuous quality improvement and appreciate that comments, complaints and

compliments from paents provide an excellent opportunity to understand their services from the paent’s perspecve.

You may want to comment on a posive experience or report an issue so that it can be followed up and acted upon to

prevent similar situaons occurring with other paents.

The ACT Health consumer feedback program is called Listening & Learning. By listening to and learning from consumer

feedback, it is possible for ACT Health sta to truly appreciate what consumers believe is quality and safe health care.

In the rst instance please discuss any issues you have with the sta wherever this is possible. Or you can provide a

comment, compliment or complaint:

• Directly through any sta member;

• Through the Consumer Engagement Feedback Team on (02) 6207 7627 or;

• Complete a Consumer and Carer Feedback form available in each area or;• Email [email protected]

If you are not sased with the way your comment or complaint has been resolved by the hospital you can make a

complaint to the:

• Health Services Commissioner on (02) 6205 2222 or [email protected]

• Public Advocate of the ACT on (02) 6207 0707 or [email protected]

Carer rights/issues

Carer’s role

A carer is a person who provides unpaid care to someone else (e.g. arelave or friend) who depends on the carer for care and assistance

with disability, ageing, physical or mental illness or substance

misuse. For instance, assistance with dressing, liing, showering,

preparing meals, shopping, and providing transport, emoonal

support, security and love.

Grandparents, kinship carers or foster carers who provide a caring

role to children and young people are also included. Please let sta

know the name of your carer. It will be recorded on your medical

notes so that sta know who they are permied to talk to about

your health and treatment.




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Carers’ Charter and what it means for consumers and the health service

The ACT Carers’ Charter recognises the vital role that carers have in the lives of people they care for and the contribuon

that carers make in strengthening our community, and:

• Provides a policy framework to guide the way government and community services meet the needs of carers in the

ACT; and

• Has an educaonal funcon, raising community awareness of carers in order to reduce any systemic barriers faced.

The principles of the Charter are:

1. Carers are engaged in maers that aect them as carers.

2. Carers are valued and treated with respect and dignity.

For further informaon about the Carer’s Charter visit www.dhcs.act.gov.au

For carer support contact Carers ACT 1800 242 636

Staying Safe

What everyone needs to know

The following 10 Tips can assist you to become more acve in your health care. Be acvely involved in your own health

care.

1. Speak up if you have any quesons or concerns.

2. Learn more about your condion or treatments by asking your doctor or nurse and by using other sources of

informaon.

3. Keep a list of all the medicines you are taking

4. Make sure you understand the medicines you are taking.

5. Make sure you get the results of any test or procedure.

6. Talk to your doctor or other health professional about your opons.

7. Make sure you understand what will happen if you need surgery or a procedure.

8. Make sure you, your doctor and your surgeon all agree on exactly what will be done during the operaon or

procedure.

9. Before you leave hospital, ask your doctor or other health professionals to explain the treatment plan you will use

at home.

Your safety is our priority. This secon explains how you can help us to provide you with the safest and highest quality

healthcare.

Call and Respond Early (CARE) Program for Paent Safety

The CARE for Paent Safety Program is a way to call for immediate help when you are concerned about a paent’s medical

condion while they are in hospital.

Step 1: If you, your family or carer are concerned the paent’s medical condion is geng worse discuss your concerns

with your nurse, midwife or doctor.

Step 2: If you are sll concerned then ask to speak to the nurse/midwife in charge of the shi.

Step 3: If you are sll concerned telephone 02 6244 3337. Speak to sta if you need to access a phone. The CARE for

Paent Safety nurse will review and assist you.

Paent Idencaon

• Are you wearing a paent idencaon band? Normally this is worn on your wrist. Does

it record your full and correct name and date of birth? If you do not have one or the

informaon is wrong, please advise any member of the nursing sta.

• It is very important to make sure we provide you with the correct medicine, treatment or

procedure. We will ask you to say who you are, a number of mes during your hospital

stay, which will then be checked against the informaon on the ID band you are wearing.




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• Leave yourself plenty of me to get to the toilet and ask for assistance, sta will aend as

quickly as possible;

• Using your call bell if you require assistance

• Discuss your medicaon changes with sta

• Sta will do all they can to reduce your risk of falling by:

– Helping you stay acve and use the right mobility aid

– Assessing your risk of falls regularly if your condion or environment changes

– Keeping your bed area clear of cluer – Taking you to the toilet regularly if you cannot do this without assistance

– Developing a care plan with you and your carers/family according to your specic

needs

– Arrange any referrals to other health professionals.

• Carers - If your paent has any level of memory loss or confusion please let us know

whether it is the usual or only since the paent has become unwell. Please let us know of

the best ways you usually care for the paent or any important informaon you wish to hand over. If you have concerns

about their safety please talk to sta.

Prevenng Pressure Injury (Bed Sores)

Pressure injury – is an area of skin that is red, broken or blistered as a result of pressure. Fricon and moisture can also

cause pressure injuries to develop. Pressure injuries can be extremely painful and dicult to heal. Your risk of developing

a pressure area increases as you age, if you are conned to a bed or chair, have a poor diet, chronic illness, smoke, or have

poor control of bladder and bowels. While some pressure injuries may develop even with good care, there are many ways

to reduce your risk. You can help reduce the risk by:

• Changing your posion frequently – ask for help if needed

• Staying acve

• Reporng any pain, redness, ngling or numbness

• Sing up straight when sing in the chair

• Keeping your skin clean and dry

• Using moisturiser to prevent dry skin, always rub gently so skin is

not damaged

• Reporng any discomfort from medical equipment aached to

you

• Having a good diet and drink plenty of uids unless otherwise

instructed

• Sta will:

– Assist you if you need to change your posion

– Arrange any special dressings and equipment you might need to reduce pressure

– Inspect your skin daily and whenever your condion changes while in hospital

– Manage any pressure injuries that may develop.

Prevenng Blood Clots

Blood clots can occur for many reasons such as immobility, major trauma or surgery, orthopaedic surgery, acute and

chronic condions, ischaemic stroke, increasing age, obesity, smoking and acve cancer. There are a number of ways to

prevent blood clots

You can help reduce your risks by:

• Following any instrucons given by your doctor prior to any procedure such as to stop smoking or a change to your

medicaons

• Keep moving as much as you can or as directed by sta caring for you

• Having a good diet and drink plenty of uids unless otherwise informed by sta

• Wearing compression stockings if prescribed.




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Enrolled Nurse - (EN) – is a nurse who is qualied to diploma level who

works under the supervision of a registered nurse and is registered with the

Nurses and Midwives Board of Australia as an ENROLLED nurse.

Assistant in Nursing (AIN) – is an unregistered health worker who assists

nurses in their work by providing paents with simple, straighorward

assistance with acvies of daily living.

Midwife – works in partnership with women to give the necessary support,

care and advice during pregnancy, labour and the post partum period, to

conduct births and to provide care for mothers and babies. There is always a

nurse or midwife in charge of the unit on duty.

Discharge planners - registered nurses who will assist in organising ongoing nursing care if needed when you go home

from hospital.

Allied Health Sta

Physiotherapists - treat paents with a wide variety of medical and post

operave condions. They provide assessment, treatment and educaon to

paents, their families and carers.

Social Workers - oers counselling around crises or reacons to illness

or treatment. They may also help coordinate community services to helppaents upon discharge. Social workers are available to assist if paents

are experiencing anxiety, grief, relaonship problems, or need help with

praccal issues such as accommodaon and income issues.

Psychologists - paents may see a Psychologist for dierent reasons while

in hospital. Some Psychologists are able to assist with issues such as anxiety

disorders (panic aacks, trauma, fear of falling), depression and depressive

illness, dicules with anger management, sleep problems and chronic

pain. Other types of Psychologists are able to assist paents and families by understanding the paents current thinking

skills (e.g. memory or concentraon), including any changes in these, and discussing strategies to use strengths and learn

ways to reduce the impact that changes have on everyday tasks.

Occupaonal Therapists - aim get you back to what you were doing when you came to hospital. We do this by providing

therapy and teaching you praccal ways of adjusng to your condion and enabling you to complete your everyday needs.

We also prescribe equipment and home modicaons aimed at making things easier and safer for you at home.

Pharmacists - every paent admied will be seen by a pharmacist at least once in their admission. They check medicaons

you take at home with the medicaons you are prescribed during your admission. Pharmacists also review each of your

medicaons, provide informaon for all your medicines and tell you of changes to the medicaon and organise medicines

for discharge when you go home.

Speech Pathologists - aims to assist people to swallow food and uid safely and manage dicules with speech, language

and voice.

Dieans - assess and advise some paents of their food needs. They will discuss with you any food changes you may

require during your stay in hospital and arrange follow up aer your discharge if required.

There are several other groups of allied health sta that some paents may see, we have provided you with informaon

on the more common ones that will play a part in your treatment.

If you feel you need to see an allied health professional please discuss this with nursing or medical sta.

Students - Canberra Hospital is a teaching and research hospital so you are likely to encounter various students, such as

nursing, medical and allied health students, during your stay. Students will have an acve supervisor.

Chronic Disease Management Sta - This team may contact you during or aer your discharge if you have some parcular

chronic diseases. They can assist you with managing your chronic disease.



16

IT’S OK TO ASK


Non-Clinical Sta

Ward clerks – they assist the wards with admissions and

administrave maers. They may ask you or your family to clarify

or provide extra informaon required by the hospital and can help

with general informaon for you and your family members.

Wards person - assists in moving paents either in the ward areas

or when you are being taken for tests or procedures to another

locaon.

Ward Assistants - will come in each day to clean your tables and

empty your rubbish bins and well as assisng the nurses with

other dues.

Food Services Sta and menu monitors - will deliver your meals

and take away your trays. If you need help with your meal,

please let your nurse know. Menu monitors assist in the daily

management, ordering, checking of meal compliance with correct

meals and ming. They can assist with other meal issues.

Cleaning Sta - will clean your room and bathroom. You can

expect to see them at least once a day.

Pastoral Care

Pastoral Care - is available to ensure that you have support for your personal and spiritual wellbeing during your stay as a

paent.

Our chaplains and pastoral carers come from a variety of faith groups and religious backgrounds and will come around to

introduce themselves and have a friendly chat. They do not push “religion” but are trained to provide a listening ear and

emoonal or spiritual support to paents, family, and sta throughout the Canberra Hospital. If you prefer not to have

visits just let them know.

Pastoral care from a parcular faith or religious group can also be requested through a nurse or by phone contact through

the switch of the hospital. Bedside communion, other special rituals, sacred reading material, or special prayers are

available to anyone.

A quiet room (chapel) specically designed for private prayer and worship, can be used by anyone from any background

or religion as a sacred space. It is located in Building 3, Level 2 and open 24 hours a day. Specic denominaonal religious

services, non-sectarian meditaon sessions and ecumenical services are held there regularly and you can check the

schedule by ringing Pastoral Care at 6244 3849.

Aboriginal and Torres Strait Islander Liaison Service

The Aboriginal and Torres Strait Islander Liaison

Ocers ensure that Aboriginal and Torres Strait

Islander community from the ACT and Regional NSW

are able to access mainstream health care services.

The Aboriginal and Torres Strait Islander Liaison

Ocers can provide:

• Emoonal, social and cultural support to paents

and their families

• Liaison with external services for paents and

their families

• Liaison and advocacy between Aboriginal and

Torres Strait Islander paents and their families

and medical team and other sta at Canberra

Hospital

• Informaon about hospital services and

the linkage between the Hospital and other

Indigenous Community resources.




IT’S OK TO ASK

If you need to see an Aboriginal and Torres Strait Islander Liaison Ocer, please speak with sta or contact the service

directly on (02) 6244 2316.

The Wamburrang Room is an Aboriginal and Torres Strait Islander family resource room and is available for Aboriginal

and Torres Strait Islander paents and their families as a ‘respite` and meeng area. This room can be used for large

family meengs with Hospital sta or as a “drop in area” where you can make a cuppa and run into other members of the

community. This room is located behind the Cardiology recepon desk on Level 3, Building 1.

Volunteers

ACT Health has over 400 volunteers across many dierent programs. During your stay

in hospital you may meet these wonderful helpers. All volunteers are required to wear

idencaon and certain programs may have specic idencaon via a brightly coloured vest

or polo shirt.

If you are interested in volunteering for ACT Health, please contact the Volunteer Oce:

(02) 617 45272 Monday to Friday 8:00am to 4:00pm or email: [email protected]

Veterans’ Liaison Services

Dedicated Veterans’ Liaison Ocers are available to

assist Veterans, ex-servicemen and women, war widows/

widowers and their families. They are part of your healthteam that are involved with your care and discharge

planning while a paent at our hospital. We can assist

with DVA Community Referrals, transport and a follow-up

post discharge.

If you need to talk to the Veterans’ Liaison Ocer please

speak with the sta or call (02) 62443696. Our Oce

hours are Monday to Friday (except Public Holidays) -

8:00a.m. to 4:00p.m.

Veterans’ Lounge

The Veterans’ Lounge is located at the front door to thehospital’s main foyer and adjacent to the Emergency

Department, for use by vererans and their families.

The Veterans’ Lounge is available if you need a change

from your hospital bed or to visit with family and

friends. Tea and coee making facilies are available.

A wheelchair is available if needed to move about the

hospital.

If there are other health related providers you would like

involved in your care please discuss this with the nurse in

charge and your medical team.

Discharge Planning (When you leave)

• Your nurse, doctor or allied health professional will discuss with you how long you should expect to be in hospital. If

you don’t know, then please ask.

• If you think you will need help when you go home, please raise this with your nurse or social worker who can assist you.

• You will need to organise your own transport home. Please advise your nurse if you need help with these

arrangements. An informaon sheet on transport opons is available and can be provided on request.

• We try to have everyone ready for discharge from hospital by 10:00am. Many paents are transferred to the Discharge

Lounge to await transport home and any paperwork and medicaons will be nalised there.

• Please make sure your next of kin or carer is aware of your expected discharge date and me.

• If your carers have any quesons or concerns regarding your discharge and ongoing care, please ask them to speak with

the nurse looking aer you.



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IT’S OK TO ASK


• Discharge Checklist (See also “Smart Discharge” form on p.25)

□ Transport home arranged

□ There will be someone to assist me at home (if needed)

□ There is food available at home

□ Medical cercate requested (for yourself and/or carer) and received (general and/or

Centrelink)

□ Discharge medicaons received

□ Valuables and Medicaons le with sta on admission have been returned

□ Copy of discharge report received

□ Copy received of any Allied Health discharge reports or details about services arranged

□ Any wrien instrucons if needed

□ Private x-rays received

□CD copy of your images (Xrays, scans etc) taken during your admission, parcularly if regular

follow up

□ Details of follow up appointments received for nursing, medical or allied health follow-up

□ Discharge papers signed

□ Provided all informaon, such as Medicare numbers that have been asked for

□ I understand what care I need when I go home

□ I understand who I need to contact if I have any problems at home

• Discharge planning is the link between treatment received in hospital and care provided in the community. Discharge

planning should begin before you come to hospital for a planned admission, or soon aer an unplanned or emergencyadmission to hospital.

• If your admission was unplanned, we suggest you also talk to your doctor and treang team about what to expect upon

discharge. Ask family and friends if they are able to help. Think about your discharge plans early in your admission: how

you plan to get home on discharge and what type of help you might need. Your views and concerns are very important

and your discharge plan needs to address all issues you raise. Make sure you tell the sta of any problems.

• If you think you might need any extra services, ask to see a social worker. The social worker may be able to refer you for

temporary or long term supports at home. If you think you might require further rehabilitaon, respite care or other

care before going home, please talk to sta early in your care so these opons can be explored with you and possible

service providers.

• Your GP will be advised of the treatment provided in hospital and ongoing care plans. You will rounely be given 3 dayssupply of prescribed medicaons. As you will need to see your GP as soon as possible aer discharge to ensure the

connuing supply of your medicaons it is suggested that as soon as you know you are due for discharge you contact

your GP to arrange an appointment. If you can’t see your GP with 3 days aer leaving the hospital, tell hospital sta.

They will give you enough extra medicine for up to 7 days.

Discharge Lounge

We aim to have you ready for discharge from the ward by 10:00 a.m, however

somemes there are delays before you can leave the hospital. The discharge

lounge is provided for paents who are ready for discharge but waing for

transport, test results, medicaons or any other discharge documents. It is

a comfortable area to wait with access to toilets and has Registered Nursespresent. The discharge lounge is located on Level 2 (main level) near the

pharmacy department.




IT’S OK TO ASK

Aer you go home

Aer you have been discharged from hospital, it will sll be important to make sure you are able to stay well. If your

condion has changed, you may also need to access ongoing treatment or support.

Outpaent Medical Appointments

To access the Outpaent Clinics you may need to have a referral from a GP or a consultant that may have seen you in the

Emergency Department or hospital ward.

An appointment is either arranged for you before you leave the ward or you will be contacted by a booking administraonclerk who will arrange an appointment to suit you. If your appointment is more than 2 weeks away you will receive a

reminder noce in the mail. Please make sure you are aware of follow up plans which are included in your discharge report.

When you present to an Outpaent appointment please be sure to have your Medicare card to give to the receponist

upon arrival.

If you require any further Outpaent appointments, the consultant or registrar will inform you on the day of your

outpaent appointment and a follow up appointment can be scheduled as you leave the department.

Talking to your GP

Aer you go home, you will need to make a follow-up appointment with your GP to make sure your recovery is on track.

Your GP should have already received a discharge summary from the hospital. This is a good me to talk to your GP aboutany new treatments you may need and whether they are likely to interfere with any ongoing treatments and prescripons

you were already taking before coming to hospital.

Prescripons

You can also talk to your pharmacist if you have any quesons about medicaons and their side-eects. It is important to

tell your pharmacist about every medicaon you are receiving.

If you’re worried or your condion changes

If you’re worried that something has gone wrong or your condion is geng worse, there are a number of ways that you

can seek help or advice.

The best opon is for you to contact your regular GP , as they will already have a good understanding of your condion andmedical history. If you are unable to get an appointment soon enough, you may be able to speak to them on the phone.

If you can’t get an appointment with your GP or you want to seek advice immediately, you can try these opons:

Canberra Aerhours Locum Medical Service (CALMS) - 1300 422 567

CALMS is operated by Canberra General Praconers and is located at the Canberra Hospital and Calvary Hospital. The

opening hours are from 8:00pm to 11:00pm on weekdays, and 10:00am to 11:00pm on weekends and public holidays.

There is also a CALMS clinic located in the Tuggeranong Community Health Centre. It is open only on weekends and public

holidays from 2:30pm to 5:30pm.

You will be expected to pay for the service on aendance. There is a reduced fee for pensioners and health care card

holders. You can claim a medicare rebate for the service.

Healthdirect Australia – 1800 022 222

Healthdirect Australia is a naonwide free phone service (from landlines) that lets you talk to a Registered Nurse. If

necessary, the nurse can then connect you with a doctor for further advice. Healthdirect can help you decide what you

need to do next. An ambulance will be called if the service thinks you are in need of immediate assistance.

The Walk-In Centres – Tuggeranong and Belconnen

The Walk-in Centre provides fast, free one-o advice and treatment for people with minor

illness and injury. The Walk-In Centre also provides advice for common illnesses, treatment

of cuts, sprains and abrasions, sickness cercates and informaon about other health care

services available to you in the ACT. The service is from early morning to evening, every day ofthe year, including Christmas Day and New Year’s Day.

hp://health.act.gov.au/c/health?a=sp&did=11076574



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IT’S OK TO ASK


No appointment is necessary. Children under 2 years and people with complex or serious condions should see their GP.

Crisis Assessment and Treatment Team (CATT) - 02 6205 1065 or 1800 629 354

If you are experiencing a mental health crisis, the CATT will be able to help determine the best course of acon. The CATT

is a seven day 24 hour outreach service. Their role is to provide a highly accessible and responsive acute mental health

assessment and treatment service in the most appropriate seng.

Emergency Department - 000

If your condion is serious and you need immediate care, the best opon is to either call an ambulance (000) or havesomeone take you to The Canberra Hospital’s Emergency Department.

ACT Health Community Based Services

ACT Health oers a wide range of community based services. Services are provided by community nurses,

physiotherapists, podiatrists, occupaonal therapists, dieans, social workers and allied health assistants. The majority

of these services are provided free of charge. If your service is likely to incur a cost this would be discussed as part of your

treatment plan.

Sta will be able to help organise your referral to the relevant community based service before you leave the hospital. You

can also phone Community Health Intake on 02 6207 9977 (8:00am – 6:00pm Monday to Friday) for further informaon

and for appointment bookings. Some service eligibility criteria apply and the Community Health Intake will provide advice

on these.

Key Contacts

Aboriginal and Torres Strait Islander Liaison Ocer 6244 2316

Admissions Oce 6244 2711

Auxiliary Shop 6244 2492

Call and Respond Early (CARE) Program for Paent Safety 6244 3337

Carers ACT 1800 242 636

GP Liaison Unit 6244 4183

Hospital Recepon 6244 2614

Main Switchboard 6244 2222

Pastoral Care 6244 3849

Paent/Consumer Feedback and Engagement Team 6207 7627

Veterans’ Liaison Ocer 6244 3696

Social Workers 6244 2316

How to get to Canberra Hospital

Canberra Hospital is located in the Woden area of Canberra. The address is:

Canberra HospitalYamba Drive, Garran, ACT 2605

You can reach Canberra Hospital

24 hours a day, seven days a week

on (02) 6244 2222 or email

[email protected]




IT’S OK TO ASK

Transport

Bus

Acon buses have routes to the hospital from various areas

around Canberra.

The following services go to the hospital:

Routes: 3, 4, 5, 6, 23, 24, 76, 77, 267, 934 and 938. Thereis also a bus leaving Woden Interchange travelling via the

hospital every 5–7 minutes.

Go to www.acon.act.gov.au or call 13 17 10 for more

informaon.

Deane’s Buslines operate from Queanbeyan NSW, and have

a route to Woden – Route: 831.

Go to www.deanesbuslines.com.au or call (02) 6299 3722

8:00am -5:00pm Monday to Friday for more informaon.

Transborder buses oer several including services to

Canberra from Yass and the Snowy Mountains.

Go to www.transborder.com.au or call (02) 6299 3722 for

more informaon.

Community transport

There are community transport opons based on where

you live. Sta can assist in organising this.

Taxi

Three Cabpoints are located on campus:

Cabpoint 11 - Capital Region Cancer Centre entrance

Cabpoint 12- Emergency Department entranceCabpoint 13- Centenary Hospital for Women and

Children’s Main entrance

A taxi rank is also located outside the Canberra Hospital

Main Entrance on Hospital Road, and a free taxi phone is

available in the main foyer near to the recepon desk. If you

order a taxi from the free taxi phone, the pick-up point is the

emergency side of the main entrance, on Bateson Road.

Geng to the hospital by car

The hospital is located about 15 minutes away from the City

Centre, and 10 minutes from the Canberra Airport.

Pick-up and set-down areas

Canberra Hospital has set pick-up and set-down areas

located near the primary entrances to Canberra Hospital,

including Main Recepon, Emergency Department, Womens

& Children’s Hospital and Adult Mental Health Unit.

Parking

Canberra Hospital provides car parking

for visitors, carers, paents and sta. The

main public parking area is the mul-storeysouthern car park. To access the car park,

please enter via Bateson Road.

There are variable med parking places as well as all day

parking – open 24 hours, 7 days a week. Please lock your

vehicles and secure your valuables. All areas of the car park

are covered by 24 hour electronic surveillance. If this car

park is full there is also parking on Yamba Drive.

Mobility Parking

Mobility parking bays are available at various locaons forthose with a mobility parking permit. Please refer to the

Canberra Hospital Campus Map on Page 28 for specic

details.

Motorcycle Parking

Motorcycle parking is on Levels 1 & 2 of the new mul

level car park and beneath Building 12. Please refer to the

Canberra Hospital Campus Map on Page 28 for specic

details.

Bicycle Parking

Public bicycle parking is between buildings 1 and 10 and

between buildings 5 and 6. Please refer to the Canberra

Hospital Campus Map on the next page for specic details.

Enquiries – ACT Health Parking Operaons

Enquiries: 8:00am to 4:30pm Monday to Friday

Phone: IPARK – 6174 7275

Email: [email protected]

Accommodaon/Overnight stays

Canberra Hospital Residences

Accommodaon is available to people from interstate whoare undergoing outpaent treatment at the Hospital, and

for relaves/carers of paents. People must be able to

stay without medical support. Accommodaon is subject

to availability and eligibility. Residences provide hostel-

style accommodaon with shared kitchen, living areas and

laundry facilies.

Residents have access to the sta cafeteria which is located

in Building 2 above the Main Foyer.

Contact Canberra Hospital Residenal Accommodaon

Services: (02) 6244 2358 between 08:00am and 5:00pm

daily or email: [email protected]

Canberra Hospital Foundaon

The Canberra Hospital Foundaon

coordinates fundraising acvies for

ACT Health, including Canberra Hospital.

The oce is responsible for the receipt of donaons and

proceeds from fundraising acvies conducted by generous

supporters.

The oce also conducts its own fundraising acvies to

raise funds for the ACT Health and Canberra Hospital.The oce is located in Building 23, Level 2, Canberra

Hospital. Ph: (02) 6244 3542.

Hospital Facilies



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Organ and ssue donaon

Organ and ssue donaon gives life, health and well

being to many people.

The emoonal and social benets and

economic savings achieved through transplantaon are

immeasurable. Our community thanks the wonderful

individuals whose legacy was to donate, and the families

who supported this decision.

ACT Organ and Tissue Donor Coordinators can oer support

and accurate informaon.

On-call coordinators can be contacted all hours, all days,

through the hospital switchboard on (02) 6244 2222.

The ACT Organ and Tissue Coordinators are registered

crical care nurses.

Pot plants and owers

To reduce infecon, pot plants are not permied in the

hospital. Flowers are permied in all areas except the

Intensive Care Unit. Other restricons may somemes

apply. The Nursing Sta at Canberra Hospital will not be

responsible for the care of paents’ owers.

Radio and television

Paent televisions, including televised health service

informaon, educaon and radio channels (where

available) are currently provided at no charge.

Report any issues with your television set or handset to the

ward sta.

Telephones

Public telephones are located throughout the Hospital.

Limited paent telephones are available in selected

rooms, using the Telstra Phone Away system. $10 cards are

available from the Hospital Auxiliary Shop.

This system allows you to make local, STD or internaonal

calls immediately. Please check with sta regarding the use

of mobile ‘phones

Cafe Hoz has a charging staon for mobile phones.

Vising Hours

The vising hours are from 6:00am to 9:00pm. Family

member/caregiver of a child are encouraged to stay as

are partners/family members of birthing mothers. Vising

hours in the Adult Mental Health Unit are based on their

therapeuc program and dier from these. The Building 7

Withdrawal Unit have no vising mes.

WiFi Available

Free Wi (wireless internet) is available in many locaons in

the hospital.

Medihotel

The Medihotel is a free service provided by ACT Health and

is staed 24/7 with clinical sta on site who can provide

care to paents who require some medical support.

The maximum length of stay is 5 days and there are

eligibility criteria.

The Medihotel consists of 8 bedrooms located on the

hospital campus. All the rooms are ed with TV’s,wardrobes, air condioning and medical emergency alarms

and have access to bathroom facilies, a communal kitchen,

lounge and courtyard.

For further informaon please call 02 6174 7296 or email

[email protected]

Ronald McDonald House

Our House is for families who live more than 50km away

from Canberra Hospital and whose baby / child needs to

undergo treatment at the hospital. We also accommodate

women whose pregnancies are deemed as high risk,and their families. This criteria also applies to outpaent

appointments.

For further informaon please contact (02) 6281 5894

www.rmhc.org.au/canberra-act

Duy House

Duy House is a ‘home away from home’ for Cancer

Outpaents who live more than 100km from Canberra

Hospital through the NSW IPTAAS Scheme.

The House is just under 10 km from Canberra Hospital

and provides a quiet area for Outpaents to rest between

treatments.

The House includes six bedrooms, all with individual

ensuites, sing rooms and will accommodate up to 12

adults – six paents and six carers.

The residents share a lovely living area, laundry, BBQ area

and fully equipped kitchen.

Enquiries:

Contact Residenal Accommodaon Services on 624 43258

8:00am to 5:00pm daily or email:[email protected]

Food - Paents and visitors

Food Services provide a comprehensive menu for paents

of Canberra Hospital addressing nutrional requirements

and food safety regulaons. Please advise sta when you

arrive if you wish to bring your own food into the hospital

or if you have special dietary needs.

See Cafe secon for opons to purchase food.

A short distance away are local shopping precincts; Garran

Shops, Hughes Shops and Wesield Woden all locatedwithin walking distance or a short drive. Please refer to the

Canberra Map for their locaons.




IT’S OK TO ASK

Canberra Hospital Auxilliary Shops

The Hospital Auxiliary Shop is open 7 days a week except

for Good Friday, Christmas Day Boxing Day and New Year’s

Day. The Kiosk is a cash only operaon and does not oer

EFTPOS or credit card facilies.

Hours of Operaon:

Monday to Friday 8:30am – 8:00pm

Saturday 9:30am – 4:30pmSunday 10:00am – 4:00 pm

Public Holidays 10:00am – 2:00pm

Kiosk Trolley

The kiosk trolley visits wards daily subject to volunteer

availability. You can buy a range of items such as toiletries,

confeconery, magazines, and stamps. This is a cash

only service.

ATM

There is a St George ATM, and a RediTeller inside thehospital, opposite Cafe Hoz in the Main Recepon area of

Building 2.

Newspaper trolley

The newspaper trolley operates on the wards Monday to

Friday aer 9:45am. If you require a special newspaper

delivery please contact the kiosk on 6244 2492

Library Trolley

The library trolley visits wards, subject to volunteer

availability, usually Monday, Wednesday and Friday

between 9:30am and 11:30am

Paent Library Service

The Auxiliary Library is open to paents and sta on

Tuesdays and Fridays between 9:00am–11:30am The library

is located in Building 3, Level 2 (opposite the Chaplain

Oce). For further informaon on the paent library

service please call (02) 6244 2216.

Hospital Guide Service

The Hospital Guide service operates from the Recepon

Desk in the Main Hospital foyer. The Guides providedirecons to outpaents and visitors who may be unfamiliar

with the layout of the Hospital and may escort outpaents

and visitors to the required department or service. They

wear blue vest to idenfy them.

Flower service

In some ward areas Volunteers help with placing paents’

owers into vases.

Banks

There is a St George ATM, and a RediTeller inside thehospital, opposite Cafe Hoz in the Main Recepon area of

Building 2.

Cafes

Hole-in-the Wall Cafe

Open 7:00am –7:00pm daily

Located on level 2 above the main foyer near the sta

cafeteria

Hoz Express

Open Monday-Friday: 7:00am–4:00pm.

Cafe Hoz

Open 8:00am–8:00pm, 365 days a year.

Both these cafes are located near the main recepon area.

To contact the Cafe Hoz, please call (02) 6244 3869.

Zouki Cafe

Located in the Centenary Hospital for Women and Children

on Level 2 above the main entrance. Open from 6:30am to

8:00pm

Florist

Pink Hibiscus

Monday to Friday:9:00am–5:30pm

Saturday: 10:00am–4:00pm

Sunday: Closed

Located in the main recepon area.

To contact Pink Hibiscus, please call (02) 6282 1456.

Hairdresser

Inspired By Hair

Tuesday to Friday: 9:00am–5:00pm

Saturday: 9:00am–1:00pm

Late night Tuesday and Thursday by appointment only.

Located in the main recepon area. To contact Inspired By

Hair, please call (02) 6281 1616.



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My Notes




IT’S OK TO ASK

Be Smart Leave S.M.A.R.T.

SIGNS - I should look for and who I should call when I leave:

Medicaon notes:

Appointments I will go to:

Talk to me more about at least 3 things:

Results for follow up:

___________________________________________

______________________________________________________________________________________

___________________________________________

___________________________________________

___________________________________________

______________________________________________________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

This Discharge Journal belongs to:



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INDEX TO GUIDE Page No.

Aboriginal and Torres Strait Islander Liaison Service 17

Accommodaon 22

Advanced Care Planning 9

Allied Health sta 15

Assistant in Nursing 15

ATM 23Bank 23

Newspaper trolley 23

Bicycles 22

Buses 22

Cafes 24

CARE Program 11

Carers 10

Chaplain 16

Chapel 16Charter of Healthcare rights 7

Chronic Disease Management 16

Cleaning Sta 16

Clinical Midwife Consultant 15

Clinical Nurse Consultant 15

Coming into Hospital 5-6

Community Based Services 20

Complaints 10

Compliments 10Consent 7 - 9

Consultants 15

Crisis Assessment and Treatment Team (CATT) 20

Diean 16

Disabled Parking 22

Discharge Checklist 18

Discharge Journal 26

Discharge Lounge 18

Discharge planning 16-18

Duy House 23

Emergency Department 20

Enrolled Nurse 15

Feedback 10

Fire and Emergency 14

Florist 24

Flowers 24

Food 22

General Praconer (GP)/GP Liaison Unit 5, 6, 8, 12, 15, 19, 20

Hairdresser 23

Health Aorneys 9




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Health Records 8

Healthdirect Australia 20

Hospital Guides 23

Hospital Team 15 - 17

Informed Consent 7 - 9

Interns 51

Key Contacts 20

Kiosk 23

Kiosk Trolley 23

Library Service 23

Library Trolley 23

Medical Sta 15

Medicaon Safety 12

Menu Monitors 16

Midwife 15

Motorcycle 22

Nursing and Midwifery sta 15

Occupaonal Therapist 16

Organ and Tissue Donaon 10 and 24

Outpaent Appointments 19

Overnight Stays 22

Parking 22

Pastoral Care 16

Paent Enquiries 9

Paent Idencaon 12

Paent Liing Equipment 14

Paents’ rights 7

Physiotherapists 15

Pot Plants 24

Prescripons 19

Prevenng Blood Clots 14

Prevenng Falls 13

Prevenng Infecons 12

Prevenng Pressure Injuries 13

Privacy 9

Psychologists 15

Radio 24

Registered Nurse 15

Registrars 15

Resident Medical Ocer 15

Respecng Paent Choices 9

Ronald McDonald House 23

Social Worker 15

Speech Pathologist 16Statement of Choices 5

Staying Safe 11-14



28

IT’S OK TO ASK


Students 16

Taxi 22

Telephones 24

Television 24

Transport 22

Veterans’ Liaison Ocer 17

Veterans’ Lounge 17

Vising Hours 24

VMOs 15

Wamburrang room 17

Ward Assistants 16

Ward Clerks 16

Wardperson 16

WiFi 24




IT’S OK TO ASK

Inpatient Guide to Canberra Hospital and Health Services (Jan 2014)

Documents

Transcript of Inpatient Guide to Canberra Hospital and Health Services (Jan 2014)