Innovative Solutions for Asset Management| IBM …...IBM Maximo Asset Management Workflow KPIs...
51
King Fahad Medical City IBM Maximo Asset Management
Transcript of Innovative Solutions for Asset Management| IBM …...IBM Maximo Asset Management Workflow KPIs...
King Fahad Medical City
IBM Maximo Asset Management
KPIs IntegrationsWorkflow Processes & Roles
Agenda
AGENDA DETAILS
PROPERTY HOUSING
Business Challenges
Demonstration
Table of Contents
3
KPIs
System Integration
Workflow Processes & Roles
2
3
1
Business Challenges4
Demonstration5
Maximo System
KFMC Overview
Number of Housing Units
No. of Property Work Orders
12,767
6,766
Number of Assets
225,043
Number of Locations
17,467
Number of Users
16,945
No. of Housing Work Orders
24,279
Total Managed SR
37,046Total Active Items
14,345
PROPERTYMANAGEMENT
SECTION ONE
Processes:
Property Management
Transfer Asset to Store
Move Asset to Location - Same Custodian
Change Custodian and Location
Change Custodian - Same Location
Used Furniture Request
Computer & Hardware Request
Used Medical Machine request
Awareness Day Moving Asset Request
| 1 0 P R O C E S S E S |
Communication Hardware Request
Property Management
End User (Requester)
Property Service Request Roles:Warehouse DepartmentBiomedical Department Information Technology Department Audio Visual Department Housing Department Communication Department Property Administration Department
Property Work Order Roles:Property Medical TeamProperty Information Technology Team Property Audio Visual Team Property Housing Team Property Furniture TeamProperty Supervisor
| R O L E S |
Property Management| W o r k F l o w s |
MM (Medical Machines)
IT (Information Technology)
AV (Audio Visual)
H (Housing)
SR (Service Request)
No
No
No
Used Furniture ?Check Asset Type
No
Yes
Yes
Yes
Yes
MM Department
IT Department
AV Department
Housing Department
WarehouseYes
Approve SR
Approve SR
Approve SR
Approve SR
Transfer to Store
Yes
STOP
Cancel SR
Property Service Requests – End User & 1st level approval
STOPCancel SR
Property Administrator(Person Group)
Approve SR
Property Management| W o r k F l o w s |
Property Administrator(Person Group)
OPTIONS
STOP
Cancel SR
Multiple Options
STOP
Create Work Order
Property Service Requests – 2nd level approval
Property Management| W o r k F l o w s |
MM (Medical Machines)
IT (Information Technology)
AV (Audio Visual)
H (Housing)
Yes
Yes
Yes
WO (Work Order)
No
No
Yes
No
Property Medical Team
Property IT Team
Property AV Team
Property Housing Team
Check Asset Type
Furniture Yes Property Furniture Team
No
Property Work Orders – 1st level of approval
Supervisor (Take Ownership)
Property Management| W o r k F l o w s |
Property Work Orders – 2nd level of approval
| K P I s |
Property Management
| K P I s |
Property Management
| K P I s |
Property Management
| K P I s |
Property Management
| K P I s |
Property Management
| K P I s |
Property Management
| B u s i n e s s C h a l l e n g e s |
Property Management
| B u s i n e s s C h a l l e n g e s |
Property Management
| D e m o n s t r a t i o n |
Property Management
1.End User Property Administration Request
| D e m o n s t r a t i o n |
Property Management
2. Property Request Classifications
| D e m o n s t r a t i o n |
Property Management
3. Select Asset and Submit Request
| D e m o n s t r a t i o n |
Property Management
4. The relevant team will receive the SR in ‘Inbox / Assignments’ section
| D e m o n s t r a t i o n |
Property Management
5. After reviewing the request, Create Work Order
| D e m o n s t r a t i o n |
Property Management
6. The Supervisor (Lead) takes ownership and starts the Work Order
| D e m o n s t r a t i o n |
Property Management
7. Proceeding through Maximo Anywhere
• The Supervisor logs in to Maximo Anywhere
application on the tablet, he will get a list of all the
work orders under his ownership to be worked on.
• Supervisor opens the target work order to view the
details
• The details will include the type of the request, in
addition to the data needed to perform the task.
| D e m o n s t r a t i o n |
Property Management
9. Electronic Signature by End User (Requester)
• After finalizing the work, and before completing
the work order, the supervisor will gather the
signatures of the concerned end users using the
tablets.
| D e m o n s t r a t i o n |
Property Management
10. Completing the Work Order through Maximo Anywhere
• As a last step, the Supervisor will change the
Status of the Work Order to Complete on the
spot using Maximo Anywhere.
• Upon completion of the work order, the system
will update the Asset(s) corresponding fields
accordingly based on request, e.g. Location,
Custodian,…etc.
HOUSINGMANAGEMENT
SECTION TWO
Processes:
Housing Management
Live In request
Live Out request
Evacuation request
Relocation request
Accommodation request
| 5 P R O C E S S E S |
Housing Management
End User (Requester)
Planning SupervisorOperations SupervisorHousing DirectorSingles Supervisor GroupFamily Supervisor Group
| R O L E S |
Housing Management| W o r k F l o w s |
Planning Supervisor
WO (Work Orders) Planning Supervisor
STOP
OPTIONS
Cancel
Wait for WAPPR
Waiting for Status Change to WAPPR
Housing Management| W o r k F l o w s |
Operations Supervisor
OPTIONS
STOP
Cancel
Approve
Check available options
Validation Message
No
Back to Condition
Operations Supervisor
Options are: Cleaning, Maintenance & Preparation
Maintenance
Housing Management| W o r k F l o w s |
Director
OPTIONS
STOP
Cancel
Single?Approve
Single Supervisor Group
Family Supervisor Group STOP
STOPCOMP
COMP
Yes
No
Housing Director and Single/Family Supervisors
| K P I s |
Housing Management
| K P I s |
Housing Management
| K P I s |
Housing Management
| K P I s |
Housing Management
| K P I s |
Housing Management
| B u s i n e s s C h a l l e n g e s |
Housing Management
| B u s i n e s s C h a l l e n g e s |
Housing Management
| D e m o n s t r a t i o n |
Housing Management
1. Housing Request form – Select Employee
| D e m o n s t r a t i o n |
Housing Management
2. Housing Request form – Select Request Classification, e.g. Live-In, Live-Out or Relocation
| D e m o n s t r a t i o n |
Housing Management
3. After approving the request, the system will create a ‘Housing Work Order’ and redirects you there automatically
| D e m o n s t r a t i o n |
Housing Management
4. The Housing Work Order created by system
| D e m o n s t r a t i o n |
Housing Management
5. Complete Assignment and Forward to Operations Supervisor then to Director for approval
| D e m o n s t r a t i o n |
Housing Management
6. Following the Operation Supervisor and Housing Director approvals, the system will update the Housing Capacity details automatically
and update the Current Residents based on request
| D e m o n s t r a t i o n |
Housing Management
7. Complete Assignment and Forward to Operations Supervisor
Integrations
MAX
IMO
SYS
TEM
KFMCSYSTEMS
BMS
Active Directory
Fire Alarm System
Oracle
MS Active Directory
BMS
Fire Alarm System
Oracle
Integrations| A C T I V E D I R E C TO R Y |
51
Thank you. Questions?
