Innovative Service Managment Project
Transcript of Innovative Service Managment Project
-
8/8/2019 Innovative Service Managment Project
1/25
-
NEW BUSINESS DEVELOPMENT
PRESENTED BY:
AAKRITI GARG (10)
VIKRAM GUPTA (19)
HARSH NAULIA(35)
SHASHANK OBEROI(38)
VINEET CHAUDHARY (39)PREETI JAIN (53)
-
8/8/2019 Innovative Service Managment Project
2/25
The idea behind Dream Homes is to build a home for high profile customers,
interior designing and residential painting services.
The company will accomplish this by using the highest quality materials and
apply them in the most professional manner.
Every customer will be dealt with in a personal and friendly manner and
every project will be viewed as a personal reflection of the company.
DREAM HOMES:
-
8/8/2019 Innovative Service Managment Project
3/25
The main objective behind Dream homes is to construct
dream homes for its customers in best location in best style
possible and with best interiors A dream home in every
sense .
Continue to profitably offer the highest quality interior
finishes and service
Modernize and update business practices
OBJECTIVES OF DREAM HOMES
-
8/8/2019 Innovative Service Managment Project
4/25
MISSION STATEMENT
The mission of Dream Homes Interiors is to offer high quality
interior commercial and residential facilities for its high profile
customers.
The company will accomplish this by using the highest qualitymaterials and apply them in the most professional manner.
Every customer will be dealt with in a personal and friendlymanner and every project will be viewed as a personal
reflection of the company.
-
8/8/2019 Innovative Service Managment Project
5/25
CHAIRMAN
AND
MANAGING DIRECTOR
DIRECTOR
(FINANCE)
DIRECTOR
(PERSONNEL)
DIRECTOR
(TECHNICAL)
DIRECTOR
(PROJECTS)
-
8/8/2019 Innovative Service Managment Project
6/25
COMMERCIAL
ITAND
COMMUNICATION
FINANCE
DIRECTOR(FINANCE)
BUSINESSDEVELOPMENT
LAWMEDICAL SERVICES
HUMANRESOUCES
DIRECTOR(PERSONAL)
-
8/8/2019 Innovative Service Managment Project
7/25
OPERATIONS
AND MAINTAINENCE
R&D
CONTRACTS
DESIGN
AND ENGINEERING
DIRECTOR
(TEHNICAL)
CONSTRUCTIONEQUIPMENT
PLANNING
SURVEY ANDINVESTIGATION
DIRECTOR(PROJECTS)
-
8/8/2019 Innovative Service Managment Project
8/25
The operating plan section describes the physicalnecessities of your business' operation, such as your
business' physical location, facilities and equipment.
It may also include information about inventory
requirements and suppliers, and a description of the
manufacturing process.
the operating section of the business plan is divided into
two parts, the Stage of Development section andProduction process section.
OPERATIONAL PLAN:
-
8/8/2019 Innovative Service Managment Project
9/25
1. Stage of Development section -describe how your product or service will be
made.
Instead of small bricks , we will use cemented blocks.
We will use ready mix plant . It will reduce labor work and time.
High quality material will be used.
Modular kitchens with the help of agreement with companies like Godrej.
The company has contracts with nine builders with several others interested .
We will provide contracts to contractors according to per square feet area.
The operating section of the business plan is
divided into two parts:
-
8/8/2019 Innovative Service Managment Project
10/25
We will employee civil engineers for construction .
The company currently has no intention on becoming
a huge painting contractor and wishes to stay at two
employees for a while.
Latest painting design will be use for decoration.
We will use quality products to provide maximum
satisfaction to customers.
-
8/8/2019 Innovative Service Managment Project
11/25
It lays out the details of your business day to day operations.
It includes:-
General : Hours of operation, and the days the business will
be open. If the business is seasonal, be sure to say so .
Hours of operation would be 9 am to 7 pm and business willbe open for all 7 days.
The physical plant :What type of premises are they and
what is the size and location? the size of our premises would
be large and in Delhi.
2.Production process section-
-
8/8/2019 Innovative Service Managment Project
12/25
Material: materials would be cemented blocks, cement, wooden
things etc through different suppliers in different areas.
Equipment: describing the equipment necessary and how much of it
you need. The equipments would be different machines forconstruction purpose and we will need them according to the size of
land. example would be Ready mix plant.
Special requirements: special requirements, such as water or
power needs, area for workers, etc.
Production: The time frame of production would be according to theconstruction area and requirements.
-
8/8/2019 Innovative Service Managment Project
13/25
Segmentation
Primarily we are targeting Delhi- NCR region
Residential Builders
Commercial
Other
-
8/8/2019 Innovative Service Managment Project
14/25
-
8/8/2019 Innovative Service Managment Project
15/25
Target Market Segment Strategy
Dream Homes recognizes that its quality and skills capabilities position it ina higher end customer segment.
Each segment was chosen because of its relationship to quality and skill
required.
The new home construction segment was chosen because it is
increasingly requiring higher quality painting
The high end commercial segment again needs quality above cost
-
8/8/2019 Innovative Service Managment Project
16/25
GROWTH STRATEGY
The strategy of Dream Homes is tocontinue to provide the highest qualityfinishes to its clients.
The company wishes to maintain its coursewhile adding a few additional contractors.
A strategy for sudden and rapid growthwould jeopardize the quality and service
-
8/8/2019 Innovative Service Managment Project
17/25
Competition
The company has a competitive edge over its competition in the
quality of work provided.
Dream Homes sizes quality on all jobs, regardless of size and thecompany will do whatever it takes to do the job right.
-
8/8/2019 Innovative Service Managment Project
18/25
Promotional activities
The marketing strategy is focused around generating more
new home contracts and adding new commercial
contracts.
For awareness we are using
BannersPamphlets
-
8/8/2019 Innovative Service Managment Project
19/25
ONE TIME INVESTMENT
Tools & equipments = 30000
Computer & accessories = 60000
Vehicles (5*35000) = 175000
Furniture = 30000
Website = 10000Security = 80000
Office interior = 150000
AC = 18000x2= 36000
Registration charges = 40000
Total = 611000
-
8/8/2019 Innovative Service Managment Project
20/25
Monthly Investment
Office rent = 35000
Water & electricity = 15000
Telephone = 7000 Petrol Charges = 7000
Servants (2*1500) = 3000
Engineers (5*30000) = 150000 Advertisement = 30000
Total = 247000
-
8/8/2019 Innovative Service Managment Project
21/25
Estimated cost of 2bhk flat
Expenditure for (2bkh):-
Contractor = 2300000
Interior decorate = 200000
Other Facilities :-
Furniture = 80000
3 AC & power = 80000
2 TV @28800 = 57600Refrigerator (185 L) = 10500
Total = 2728100
-
8/8/2019 Innovative Service Managment Project
22/25
Expenditure for 3bkh :-
Contractor = 3250000
Interior decorate = 250000
Other Facilities :-
Furniture = 120000
4 AC & power = 110000
3 TV @28800 = 86400Refrigerator (185 L) = 10500
Total = 3826900
Estimated cost of 3bhk flat
-
8/8/2019 Innovative Service Managment Project
23/25
Total Fixed cost =611000
Total Monthly expenses =2964000(247000X12)
Total expenses =3575000
-
8/8/2019 Innovative Service Managment Project
24/25
Types Rate No. amount
2bhk 3000000 15 4500000
3bhk 4000000 10 4000000
total 8500000
One year plan ( target 25 customer)
Total generated income =8500000
Total estimated expenses= 3575000
Gross Profit =4925000(Less) capital =2500000
Net profit =2425000
-
8/8/2019 Innovative Service Managment Project
25/25