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Innovative delivery at Standard Life
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Innovative delivery at Standard Life Jan Roxburgh & Robert McGill
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Find out why always knowing why, investing in people, not guessing, and not wanting everything leads to successful delivery. Established in 1825, Standard Life is a leading provider of long term savings and investments to around six million customers worldwide. Last year the UK business were looking to rapidly improve engagement with customers. Our business success has been largely through IFAs and employers and we knew we need to do more to support customer directly. This required taking a fresh approach to everything from how we communicate with customers to the digital capability we offer them. On the back of years of large scale regulatory change a radically different approach to delivery was required.
Transcript of Innovative delivery at Standard Life
Innovative delivery at Standard LifeJan Roxburgh & Robert McGill
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Context
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Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
help customers make the right decisions to achieve a better financial future
Aim
guides
tools
videos case studiesblogs
infographics
graphicsEngage
Guide
Easy
Digital
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
BAU change
Challenge
Feasibility
Requirements
Outsourced delivery
Lack of belief
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Solution
New company
Acquisition
Something different
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
We will evolve and learn – guided by experience
Progress over
perfection
Small expert dedicated
team
Light governance
Co-creation
No ideologies or
HIPPOs
Autonomous with support
Healthy tension
Small iterations
The ask
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
What we delivered
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third partiesInternal Use Only - Not to be disclosed outside Standard Life group
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties 13
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Key to success
Always know why
Don’t guess
Don’t want
everything
Invest in people
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Invest in people
http://www.youtube.com/watch?v=VS5xKCj1j5w&feature=youtu.be
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties 16
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Always know why
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Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Don’t guess deliver
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Invest in people
Confidential Restricted – Not to be disclosed beyond authorised roles within Standard Life group or authorised third parties
Key to success
Always know why
Don’t guess
Don’t want
everything
Invest in people
![Innovative Project Delivery Word[1]](https://static.fdocuments.in/doc/165x107/577cdca71a28ab9e78ab0e18/innovative-project-delivery-word1.jpg)
