Innovations in Mobile Workforce Management · Innovations in Mobile Workforce Management: How...
Transcript of Innovations in Mobile Workforce Management · Innovations in Mobile Workforce Management: How...
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Innovations in Mobile Workforce Management:
How Artificial Intelligence and Machine Learning are
delivering value to Utilities.
Martin Green
RVP of Sales, ClickSoftware
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IOT AND FIELD SERVICE MANAGEMENT
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IOT AND FIELD SERVICE MANAGEMENT
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IOT AND FIELD SERVICE MANAGEMENT
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IOT AND FIELD SERVICE MANAGEMENT
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IOT AND FIELD SERVICE MANAGEMENT
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IOT AND FIELD SERVICE MANAGEMENT
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THE NEED FOR SPEED
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BALANCE
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FIELD SERVICE OPTIMIZATION
Key Efficiency Metrics for Field Service Professionals:
- Utilization rates
- First Time Fix Rates
- Cost of Service Delivery- Travel costs, time, overtime…
The right worker, with the right skills, and the right tools – at
the right place, at the right time
Data, including IoT data, helps you understand what “right”
means
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THE SERVICE CHAIN
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THE SERVICE CHAIN – PREDICTIVE FIELD SERVICE
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CASE STUDY :MAJOR EUROPEAN ELECTRIC UTILITY
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TAKEAWAYS
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Thank You
Stand E21