InnovatIon & InspIratIon: rIM and IG–the tIMe Is now...MARCh 8, 2016 | New YoRk, NY pRe-AppRoved...

InnovatIon & InspIratIon: rIM and IG–the tIMe Is nowARMA MetRo NYC 2016 SpRiNg CoNfeReNCeMARCh 8, 2016 | New YoRk, NYpRe-AppRoved foR 5.5 CRM CReditS ANd 4.5 igp CReditS!

2 | arma metro nyc 2016 Spring ConferenCe

Dear Members, Colleagues and Friends,

Welcome to the 20th Anniversary of our annual ARMA Metro NYC Spring Educational Event, and once

again, we are happy to present our program at the Executive Conference Center in Times Square, the

crossroads of the world. Our special keynote speaker this year is the Emmy and Edward Murrow award

winning CBS News correspondent Michelle Miller. Ms Miller has anchored the CBS Evening News in

addition to providing significant reporting on the celebrated programs CBS This Morning and CBS Sunday

Morning with Charles Osgood.

Once again, this year’s lineup features many renowned presenters, timely and thought provoking topics

grounded in the Generally Accepted Principles developed by ARMA International. Our theme this year is

“Innovation & Inspiration, RIM & IG – The Time is Now!” I am particularly excited to dive into the data lakes

presentation by Ron Hedges and Galina Datskovsky.

Our programming has been underwritten by the generous support of our many sponsors, but most

especially our Empire State sponsor Iron Mountain, our Broadway sponsor Nuix, and our Wall Street

sponsors Access/Archive Systems, AdLib, Constellio, HPE, iManage, FileTrail, Zasio, and Zia Consulting/

Alfresco. Please be sure to visit them at their tables, and have your Raffle Cards stamped for the exciting

prizes to be raffled at the end of the event.

None of this would be possible without the army of ARMA volunteers from the tri-state area chapters who

have worked diligently under the guidance of event managers Mary Sherwin and David Smythe. Thanks

to the Presidents of our partner ARMA chapters, Lucy Rieger & Ann Gorr of NNJ, Matt Fisher of CT and

Deborah Tamborski of Long Island and their assigned member volunteers for helping us make this event

extra special. Finally, my eternal thanks go out to the Metro NYC Board and our dedicated and high-

achieving committee members who have given their time and resources so generously not just for this

event, but throughout the year. As this is my last Spring Conference as President, my opportunities to

express my gratitude to them for their dedication are dwindling, so let me do so once again.

The event has been pre-approved for 5.5 CRM and 4.5 IGP maintenance credits, and in keeping with

tradition, a special edition of our bi-monthly Newsletter exchange will be published and distributed at the

event. For more information on our upcoming activities, check out the chapter website at www.armanyc.org

All my best,

Bryn BowenBryn Bowen, Schulte Roth & Zabel LLP, President, ARMA Metro NYC

Welcome!

arma metro nyc 2016 Spring ConferenCe | 3

table of contents President’s Letter 2

Table of Contents 3

Floor Plan 5

Directions and Parking 6

Networking Reception 7

Board of Directors 8

Keynote Speaker 10

Session 1, Track 1 and 2 12 How to Plan and Implement Your Information Governance Program Big Data as an Asset: Using IG to Navigate the Data Lake and Its Security Pitfalls

Session 1, Track 3 and 4 16 Making Data Classification Work for your Program 10 Things to Know about Record Retention

Session 2, Track 1 and 2, 17 Implementing Effective RIM Program Audits The Cybersecurity Threat Landscape

Session 2, Track 3 and 4 20 IG, Risk and Compliance: Where Recordkeeping Fits into the Entire Data

Lifecycle So You Want to be a Certified Information Governance Professional?

Session 3 ,Track 1 and 2 20A Case Study on Email Archiving and the Quest Against the PST FileInformation Sprawl and Data Loss Prevention

Session 3, Track 3 and 4 21 Auto Deletion in Active Litigation Environments Speak on the Spot - an ASPIRE Session

Session 4, Track 1 and 2 24 Data Management, IG and RIM Impact of Privacy & Security on RIM

Session 4 ,Track 3 and 4 25 Enterprise Taxonomy Planning and Structure: A Case Study 5 Steps to Better Writing

Sponsor Index 28

ARMA Metro NYC Calendar of Events 31


Program agenda InnovatIon & InspIratIon: rIM and IG–the tIMe Is now

Legend

Information Governance Risk &

Compliance

ROOM 705

Privacy & Security

ROOM 704

Technology

ROOM 710

RIM Fundamentals

ROOM 711

8:00 Registration and Breakfast

KeynOTe9:00

CBS News Reporter - Michelle Miller ROOMS 701-702

SeSSIOn 19:45

How to Plan and Implement your

Information Governance Program

Co-Presenters Rick Tucker & Richard Medina

Using IG to navigate The Data Lake and Its

Security Pitfalls

Co-Presenters Galina Datskovsky, Ph.D.,

CRM & Ronald J. Hedges, JD

Making Data Classification Work for your Program

Presenter Deborah Butler, JD

10 Things to Know about Record Retention

Presenter William Saffady

11:00 Break

SeSSIOn 211:30

Implementing effective RIM Program Audits

Presenter Tina Torres, CRM, PMP

The Cybersecurity Threat Landscape

Presenter George Schutzel, FBI

IG, Risk and Compliance: Where Recordkeeping

Fits into the entire Data Lifecycle

Presenter James Dawson, CSSLP

So you Want to be a Certified Information

Governance Professional?

Presenter Jason Stearns, CRM, IGP

12:45 Lunch

SeSSIOn 31:45

A Case Study on email Archiving and the Quest

Against the PST File

Presenter Tera Ladner,

JD, IGP, CRM

Information Sprawl and Data Loss Prevention

Presenter Heidi L. Wachs, JD,

CIPP/US

Auto Deletion in Active Litigation environments

Presenter Ann Kershaw, JD

Speak on the Spot An Aspire Session

Leader - Lauren Barnes, CRM; Moderators - Jennifer Watters-Farley, CRM, IGP &

Cindy Zuvich, CRM, CIP

2:45 Break

SeSSIOn 4 3:15

Data Management, IG and RIM

Moderator - David SmythePanelists - Jennifer Ippoliti,

Richard Kessler, Paolo Mittiga

Impact of Privacy & Security on RIM

Presenter Jay Wood

enterprise Taxonomy Planning and Structure:

A Case Study

Co-Presenters Eugene Stakhov, CRM, CDIA+ & Thomas Moss

5 Steps to Better Writing

Presenter Melissa Dederer, CRM, IGP

4:15 Break

4:30 Raffle and Reception Kick-Off ROOMS 701-702

5:00 Reception - sponsored by Iron Mountain ROOMS 701-702

track 1

track 2

track 3

track 4


registration

Attendee Registration – 8th floor Lobby $195

Sponsor Registration – 7th floor Lobby $145

Networking Reception only [5:00pm – 7:00 pm – rooms 701-702] $60

to register for this event or for more information about arMa Metro nYC, visit www.armanyc.org

venue info 7th floor plan

701–2

703

708

709

706

707

704705

712711713

710

715

714

Meeting SpaCe

Lounge area

reStrooMS

fire StairS

Keynote speaker sponsor exhibit roomnetworking reception

Coat Check room #703

Main Classroom - information governance

(Red) track - Room # 705

Main Classroom - privacy & Security

(green) track - Room # 704

sponsors/ Break area

speak ready room

arMa Board room

# 713

premier sponsors

Main Classroom - RiM fundamentals

(Yellow) track - Room # 711

Main Classroom - technology

(Blue) track - Room # 710

walk-in fee


directions & ParkingNew York executive Conference Center1601 Broadway, New York, NY 10019 | 8th floor

directions:american Management association (located in the same building as the Crowne plaza hotel) 1601 Broadway at 48th street near times square. entrance is on w. 48th street.

parking:there are parking garages available on 48th and 49th streets, as well as at the Crowne plaza.

Subway:B D F to 47th-50th st.-rockefeller Center; C E to 50th st. and 8th ave; 1 to 50th st; N R to 49th st; 6 to 51st st.

let’s get social

Like uS oN fACeBook:/arMaMetronYC

foLLow uS oN twitteR:@arMa_MetronYC@arMa_Ct_Chapter

JoiN ouR gRoupSarMa Metro nYCarMa ConnecticutarMa northern new Jersey


Join ARMA Metr ! !

MEMBERSHIP MADNESS PROMOTION: ARMA Metro NYC Chapter Membership Is A Slam Dunk!

HaveWeGotADealForYou!• JoinARMAMetroNYCduringthemonthofMarch

o ReceiveaFreeEveningMeetingvalidforoneyearuponverificationofyourmembership!o Allnewmembers’willbeenteredintoaraffleforachancetowina$100giftcard–drawingatthe

AprilmeetingofARMAMetroNYC!• Allnewmemberswillhaveanopportunitytoattendtheprize-winningASPIREProgram.Wewanttomeetyouandsharethediverse,in-depth,educationalprogrammingweofferandthecamaraderieofcolleaguesintheever-changingfieldofRecordsandInformationManagement(RIM).StopByTheMembershiptableAttheAllDayEducationalEventOnTuesday,March8th:

JointheARMAMetroNYCChapterin“realtime”–MeetandnetworkwithotherRecordsManagers–GetalookatthelatestRIMtechnology–Attendpremier,RIMeducationalsessions

(Immediately following the Closing Ceremony and raffle) in the rooms 701-702 of the executive Conference Centers.

thanks to the generous sponsorship of

please join us for food, drinks, networking and fun after a day of education. the reception is included in your spring Conference registration fee

netWorking recePtion5:00pM - 7:00pM


Jacke Cheslow, CrMChapter president

ann gorrexecutive vice president

Lucy riegerexecutive vice president

Shaun Lyonsvice president, Membership

Michael Landauvice president, professional development

Mary Hamm, CrMvice president, sponsor relations

BJ Johnsonvice president/ sponsor relations

anne phillipssecretary

Carl Schriefertreasurer

tamara Warnedirector

amir gilanitechnology Liaison

anthony abbateChapter historian and Librarian

ilana Lutman, CrMImmediate past president

dylan Johnsondirector and newsletter editor

Mitch davisPresident

Sharareh (Cherie) goldsmithvice president

Howard Starktreasurer

deb tamborskiprograms

Michael addeiegosecretary

Joseph CoenCommunications

William Berg Membership

deb tamborskipast president

Brynmor Bowen, CrMChapter president schulte roth & Zabel LLp

Mary Sherwin, CrM, igp, Cipp/uSexecutive vice presidentCBs Corporation

Jason C. Stearns, CrM, igpImmediate past president Black rock

david Smythevice president, secretaryJp Morgan Chase

Sharon a. Morris, CrMvice president, FinancepwC

alexander Campbellvice president, sponsorship Cohen & Gresser LLp

rudy Molierevice president, professional developmentMorgan, Lewis & Bockius LLp

Maribel riveravice president, CollaborationIndependent Marketing Consultant

Lauren e. Barnes, CrMvice president, MembershipCredit suisse

Jennifer Bestvice president, newsletternew York Life

derick arthurvice president, special eventsManager Cooley LLp

eugene Stakhov, CrM, Cdia+vice president, CIoenChoice, Inc.

Stephen Cohen, CrMvice president, websiteMetLife

board of directors

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Matt fisher, igpChapter president

emily robertson, CrMexecutive vice president

Jim Merrifield, igp, CipImmediate past president

Christina doyle, igpdirector of programs

anna Lebedeva, igp, pMpdirector of publications

Leo rodriguez, erMsdirector of Membership

Susan gleason, Cip, CrMvice president secretary


MiCHeLLe MiLLer

Michelle Miller is an award-winning CBs news Correspondent based in new York, reporting for all CBs news broadcasts and platforms. her work regularly appears on the “CBs evening news with scott pelley,” “CBs this Morning” and “CBs sunday Morning with Charles osgood.” she joined CBs news in 2004.

while at CBs news, Miller provided extensive coverage of the unrest in Ferguson, Missouri, following the shooting death of Michael Brown. she also covered the sandy hook elementary school shooting in

newtown, Conn.; the shooting at Chardon high school in ohio; the 2004, 2008 and 2012 presidential elections; the death of whitney houston; and hurricanes sandy, Irene and Katrina.

Miller won a national emmy award in 2015 for her multi-platform series following a group of high school dropouts trying to turn their lives around at the national Guard’s sunburst Youth Challenge. the series was prominently featured on the “CBs evening news with scott pelley.” Miller has also been honored with a radio and television news directors association’s edward r. Murrow award and two national association of Black Journalists’ salute to excellence awards. she was voted woman of the Year by the national sports Foundation, and in 2014, tv week named Miller as one of the “12 to watch in tv news.” Miller contributed to CBs news’ dupont-Columbia award-winning coverage of the sandy hook shooting in 2012.

keynote sPeaker

the alan andolsen

crm scholarshiP fundthe Board of the arMa Metro nYC Chapter continues to honor the

memory of our dear friend, colleague, and mentor alan andolsen, by

offering a scholarship to arMa Metro nYC Chapter members who

have completed the CrM exam (parts 1-6) July 1, 2015 to May 15,

2016.

alan was a former president of the ICrM, and championed the

importance of attaining the CrM designation. In honor of his efforts,

we encourage our chapter members to take the CrM exams. Upon

successful completion of all six parts of the CrM exam and receipt

of your CrM designation, you will receive a cash award.

please review the rules below.

1. description of the Scholarship fund

a. scholarship awards are available to arMa Metro nYC Chapter members who successfully passed the six part CrM exam.

b. the arMa Metro nYC Board of directors will allocate $250 for each eligible recipient.

2. guidelines

a. You must be a member in good standing of the arMa Metro nYC Chapter.

b. You must pass part six (written) of the CrM examinations between July 1 and May 1 of the current fiscal year.

c. a letter requesting this scholarship must be submitted to the arMa Metro nYC Board of directors. For the fiscal year 2015-2016, please send all submission requests to [email protected]

3. Conditions of Being granted a Scholarship award

a. the arMa Metro nYC Board of directors will confirm all submission requests with the ICrM.

b. the arMa Metro nYC Board of directors will confirm membership status with arMa International.

4. announcement of Scholarship award Winners

a. award winners will be announced and the scholarship funds will be awarded at the June awards Meeting.

b. arMa Metro nYC retains the right to use your name and/or any photographs taken at the awards meeting to promote and publicize this scholarship program and or Chapter activities


keynote sPeaker

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9:45am session 1InforMatIon GovernanCe rIsK & CoMplIanCe prIvaCy & seCurIty

IG 2.0: HOW TO PLAN AND IMPLEMENT YOuR INFORMATION GOvERNANCE PROGRAMMost organizations are missing several components in their information governance program that are necessary to provide adequate, sustainable information security, compliance, and risk reduction. this presentation describes and classifies the missing components, shows how to incorporate them into your information management and governance program, and then explains how to implement them in a multi-year roadmap.

preSenter - riCK tuCKerrick tucker has 17 years of experience in information management technologies, focusing on enterprise content management (eCM) technologies and their applications to business processes. rick is closely involved in working with doculabs clients to help them manage information. he assists doculabs consultants in developing new products

and services, including doculabs’ services in information governance, and works with sales and marketing staff to promote doculabs’ products and services. as a member of the senior management team at doculabs, he is responsible for setting corporate direction and driving growth. B.s., Business and Marketing, eastern Illinois University

preSenter - riCH Medinarichard is a co-founder and doculabs’ resident expert in information lifecycle management, with knowledge of records management from all perspectives: people, process, and technology, as well as an understanding of best practices and how they apply within the real-world setting of the organization. his longstanding presence in

the industry affords him an historical perspective on the problems of information management and the development of actionable strategies to address those problems – a perspective that informs his analysis of the dynamics and direction of the information management industry as a whole.

B.a., philosophy, Loyola University of Chicago

phd Candidate, Massachusetts Institute of technology

BIG DATA AS AN ASSET: uSING IG TO NAvIGATE THE BIG LAkE AND ITS SECuRITY PITFALLStoday’s organizations have the opportunity to leverage big data as an asset, which often leads to the practice of never deleting anything. the big data goes into so-called “big lake”, where it lurks in the dark, murky depths. But significant legal and operational problems can stem from allowing that big lake to exist. In this session, ron and Galina will help you learn to leverage the big data while maintaining the integrity, availability, privacy and protection of the information. You’ll come away with real, practical steps you can take to improve your management of big data.

preSenter - gaLina datSKovSKy, pH.d., CrM dr. Galina datskovsky is currently the Ceo of vaporstream. she has also served on the board of multiple startups, assisting with strategy. Formerly vice president of Information Governance at autonomy an hp Company. she served as Chair, president, president elect and director of arMa

International (2007-2013) as well as fellow in 2014. she also served as senior vice president of architecture at Ca technologies, responsible for corporate-wide architecture and design initiatives, General Manager of the Information Governance Business Unit and a distinguished engineer. she joined Ca in 2006 with the acquisition of MdY Group International, where she served as founder and Ceo. Galina is a Certified records Manager (CrM) and is recognized around the world as an expert in information governance and associated technologies. she is the recipient of the prestigious Leahy award and a Fellow of arMa International.

preSenter - ronaLd J. HedgeSMr. hedges was a United states Magistrate Judge in the United states district Court for the district of new Jersey from 1986 to 2007. Mr. hedges was an adjunct professor at seton hall University school, where he taught mediation skills. he was an adjunct professor at Georgetown University Law Center and remains an adjunct professor at

rutgers school of Law—newark. he taught courses on electronic discovery and evidence at both these schools. he was a Fellow at the Center for Information technology of princeton University for 2010-11 and 2011-12.


9:45am session 1teChnoloGy rIM fundaMentals

10 THINGS TO kNOW ABOuT RECORD RETENTION this session will deal with a core aspect of professional practice: the development of retention guidance for recorded information. among information management professionals and information governance stakeholders, record retention is the unique responsibility of records managers. this session will cover retention criteria, laws and regulations that affect retention decisions, the concept of defensible destruction, the acceptability of electronic records as official copies, and economic aspects of record retention. the session’s content is based on the third edition of records and Information Management: Fundamentals of professional practice, which was published by arMa International in 2016.

paneLiSt - WiLLiaM Saffady william saffady is a records and information management consultant and researcher based in new York City. he is the author of over three-dozen books and many articles on records management, record retention, information governance, document storage and retrieval technologies, and other information

management topics. his latest book is the third edition of records and Information Management: Fundamentals of professional practice, the most widely used textbook on records management. other recent books published by arMa International have dealt with record retention requirements in europe and asia, email retention and archiving, and cost analysis concepts for records management projects. dr. saffady’s consulting practice focuses on the development of strategic plans and governance models for records management programs, needs assessments and gap analysis, the development of record retention policies and schedules, and the preparation of technical specifications for procurement of records management products and services.

MAkING DATA CLASSIFICATION WORk FOR YOuR PROGRAM data classification is a shorthand way to describe certain attributes of information. as a component of information governance, it helps information managers and users stay on the same page, which, in turn, results in increased data protection and more efficient information management. In this session, you will learn about developing a rudimentary data classification scheme and to analyze the deployment of a labeling tool and other related technologies. the session will also include a fun and educational In addition, participants will receive guidance (including job aids).

preSenter - deBoraH ButLer during a diverse 25-year legal and management career, deborah has served as architect and manager of global privacy and information governance programs for large multinational corporations, managed legal and business staffs and represented legal clients in a variety of high-stakes transactions and initiatives.

a philadelphia native, deborah initially practiced law and was active in full-cycle real estate development in the U.s. virgin Islands. she later was a senior attorney with the FdIC during the savings and loan crisis of the early 90’s, developing litigation and mediation strategies that recovered millions of dollars in assets from failed banks. she subsequently was appointed Chief deputy City solicitor for the City of philadelphia Law department, serving as general counsel to Board of pensions of retirement, establishing the department’s emerging public pension legal practice for its then $5 billion investment portfolio. In the course of overseeing the delivery of her staff’s legal services to 55 City departments, she also managed her own caseload, including participating in numerous high-profile Center City transactions.


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11:30am session 2

IMPLEMENTING EFFECTIvE RIM PROGRAM AuDITS In this session you will discover successful strategies for designing program controls and audit processes for your records management program. You will learn to develop a program audit framework, including how to determine the right metrics to measure, vehicles for collecting relevant data, data sampling techniques, how to identify whom to audit, managing the data collection process and interpreting the results.

preSenter - tina torreStina torres is a director within pwC’s Information risk Management practice. tina joined pwC in 2015 backed by more than 18 years of experience and expertise in designing, managing, planning, and implementing full-cycle Information Governance and records management programs, metrics, measurements and benchmarking, and

integrating program into the business. she was instrumental of developing records policy features in technology solutions such as Microsoft exchange and sharepoint. her expertise lies in strategic assessments and roadmaps, implementation planning, communication and change management advising, future state design, gap analysis, training development, and design of advanced information management metrics, strategies and methodologies. she draws much of her industry experience from her previous roles working closely with high tech, Legal, Financial services, health Care, pharmaceutical, and energy companies.

CYBERSECuRITY THREAT LANDSCAPE George schultz will given a presentation titled Cybersecurity threat Landscape. during his presentation he will cover the following topics: Global threats, email threats and cost to business, how to mitigate risks, working among industries, and how to handle a breach.

preSenter - george SCHutZeL George schultzel is a special agent with the Federal Bureau of Investigation and is currently assigned to the new York Cyber division. sa schultzel is part of the Financial Cyber Crime task Force, which investigates criminal computer intrusions focusing on the financial sector. sa schultzel specializes in investigations that involve use of botnets and the money laundering apparatus utilized by complex cyber criminals.

InforMatIon GovernanCe rIsK & CoMplIanCe prIvaCy & seCurIty


11:30am session 2

IG, RISk AND COMPLIANCE: WHERE RECORDkEEPING FITS INTO THE ENTIRE DATA LIFECYCLEthis presentation will outline a holistic approach to recordkeeping within the entire data lifecycle, from creation to data destruction. actual global recordkeeping designs and implementations will be discussed. the presentation will include details on compliant data reduction around the full universe of information governance needs including the “right to be forgotten” and safe harbor challenges. attendees will learn how to apply practical and simple record “data element controls” to meet global privacy and better define governance responsibilities where there may be conflicts in recordkeeping retention requirements. the presenter will detail how to effectively manage privacy, confidentiality and conflicting retention requirements imposed upon large and unmanageable information volumes when certain data elements must be redacted to meet certain global privacy requirements. the presentation will incorporate specific industry knowledge, experience and leading practices that have led to actionable recommendations for Fortune 100 global organizations.

preSenter - JaMeS daWSonJames dawson, CssLp is a director in the new York office of KpMG LLp’s U.s. Forensic advisory services practice, and is a member of the Forensic technology Information Governance group. prior to joining KpMG, James was MetLife’s Legal affairs director of Information discovery and Litigation support.

James has over 30-years of experience in supporting information governance for corporate legal departments, electronic discovery, business compliance transformation services and data management. he has helped firms assess enterprise content management solutions, manage complex information lifecycle issues and navigate the processes and systems to control information assets and meet defensible data reduction for corporate general counsel. James has been responsible for information governance in several industries and verticals including several multi-terabyte data preservations and records management assessments.

SO YOu WANT TO BE A CERTIFIED INFORMATION GOvERNANCE PROFESSIONAL?

this session provides a high-level overview of what you can expect as you prepare to sit for the Information Governance professional (IGp) certification exam. You will review the six domain areas that are on the examination, learn study techniques, work through sample questions and learn how to approach the exam issues and scenarios from an IG perspective. You will have an opportunity to gain knowledge of the qualification requirements, the registration process, and the value of having the IGp designation. the session is led by the current chair of the IGp Board of directors, Jason C. stearns IGp, CrM.

preSenter - JaSon StearnSJason C. stearns, director, is a member of the Legal and Compliance Group at Blackrock. he is responsible for the global implementation of Information Governance standards and requirements.

prior to Blackrock, Mr. stearns worked at UBs as director and portfolio Manager, Group Information

Governance where he was responsible for Information Governance strategy development, project management, and oversight. prior to that, he was the Corporate records Manager for new York Life Insurance Company.

Mr. stearns earned an Ms in applied Information Management from the University of oregon and Ba from Binghamton University. he is also a Certified records Manager (ICrM) and Information Governance professional (arMa International).

teChnoloGy rIM fundaMentals


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Constellio Enterprise searchConstellio E-discovery

Recall is a global leader in information management solutions, offering customers complete management of its physical and digital information assets with one partner.

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1:45Pm session 3

A CASE STuDY ON EMAIL ARCHIvING AND THE QuEST AGAINST THE PST FILE email is near and dear to the heart of your employees. telling them you are going to archive and govern their email is worse than taking candy from a child. email archiving is 5% technology and 95% change management. after implementing an email archive and learning many, many hard lessons, tera will share her approach and the approach she would take given the opportunity again.

preSenter - tera Ladnertera Ladner is director, Information Governance, for aflac Inc., headquartered in Columbus, Georgia.

In her role, she is responsible for planning, implementing and ongoing improvement of the organization’s Information Governance program.

she will be actively collaborating with key stakeholders to develop and maintain the program through policies, standards and best practices.

prior to joining aflac, tera held the position of Group vice president of Corporate records and Information Management at suntrust Bank. In addition to managing and maturing the information governance program there, she was business sponsor of a project migrating various internal document repository systems and all electronically stored information including email to a hosted cloud solution. over her career, tera has been highly involved in all aspects of records and information management program implementation including development of policies, procedures and retention schedules, leading information governance committees, developing and administering training and handling vendor selection for off-site storage, records & media destruction and technology solutions.

tera is passionate about Information Governance and the power of information within an organization. tera currently serves as president-elect of arMa International. In July of 2016, she will begin her role as president and subsequently the next year as Board Chair. her tenure’s mission is to attract new generations of workers into the IG profession.

INFORMATION SPRAWL AND DATA LOSS PREvENTION (DLP) the ever-decreasing price of storage, the ease of sharing information, and a pervasive fear of hitting the “delete” button has lead to data everywhere. as technology has evolved, data has spread and multiplied in every format and media conceivable from Cd roMs to backup tapes to thumb drives to local hard drives. this ease of data copying and movement has created information sprawl – an environment where data knows no boundaries, with very few controls. enter the age of data Loss prevention, or dLp. slowly but surely companies are embracing dLp’s ability to not only restrict data from leaving the company network, but also embracing dLp’s capabilities to index and classify their legacy data.

preSenter - Heide L. WaCHSheidi L. wachs is a member of Jenner & Block’s privacy and Information Governance practice. a nationally recognized leader in privacy, breach response and data security compliance, her wealth of experience includes serving as a privacy researcher and as chief privacy officer of a major university. Clients seek her counsel in data

breach handling and recovery, information classification, information security and identity governance and administration. Ms. wachs is a certified information privacy professional.



1:45Pm session 3

SPEAk ON THE SPOT: AN ASPIRE SESSION this session, moderated by Jennifer watters Farley and Cindy shea-Zuvich, will focus on speaking effectively on your feet. participants will work with Jennifer, Cindy and aspIre leader, Lauren Barnes, using a variety of exercises to improve impromptu speaking skills, handle nervousness and focus thoughts quickly to speak with clarity and authority. as rM/IG professionals we must communicate to engage stakeholders at all levels of an organization. this aspIre session will help. no previous presentation experience is required.

Leader – Lauren BarneS Lauren Barnes is a vice president for records & Information Management at Credit suisse. prior to joining Credit suisse, Barnes was at Lehman Brothers, with the primary responsibility for the management of the firm’s electronic records. In addition to managing the records management program in the Us for american express, Barnes

has worked as a consultant for records management software provider and for a national information management consulting firm.

Moderator – Jennifer WatterS-farLeyJennifer watters Farley, CrM, IGp is the records Manager at sidley austin LLp overseeing three northeastern Us offices: new York, Boston and portland, Me. she has worked in records and Information Management for more than 20 years in the law firm industry including sidley, Latham

& watkins LLp, and weil, Gotshal & Manges LLp.

Moderator – Cindy SHea-ZuviCH Cindy is the owner and principal of Unigrated Global, a records management services and information governance consulting practice. she has over 20 years of experience developing and implementing enterprise-wide records management programs for Fortune 500, multinational companies in diverse industries. she

also has had numerous engagements acting as records manager for clients to lead and fully manage the company’s records management program in absence of in-house resources. prior to becoming an independent consultant again, she was a consultant with huron Legal for seven years. Cindy has taught adult classes in records management and was an adjunct professor at California state University, dominquez hills.

AuTO DELETION IN ACTIvE LITIGATIONwhat is the organization’s risk if it fails to quickly turn off auto-delete once it has a duty to preserve document? the december 1, 2015 amendments to the Federal rules of Civil procedure have drastically reduced any risk – for the better – and in this session anne Kershaw will explain how.

preSenter - anne KerSHaW as co-owner and managing director of Knowledge strategy solutions,™ anne Kershaw continues and further builds upon the substantial consulting practice she developed under a. Kershaw, pC//attorneys & Consultants, particularly in the areas of legacy data management and disposition and the

development of sensible, cost-effective business information management programs that actually work. anne also serves as a testifying and consulting expert, defending or challenging e-discovery processes and dispositions of accumulated legacy data. as an attorney and a nationally recognized data, litigation, and business information consultant, anne provides independent analysis and innovative recommendations for the management and e-discovery of legacy and active data, including backup tapes, file shares, email and archives. she has provided advice and solutions for managing discovery, saving her clients millions of dollars, in some of the nation’s largest litigations, including the tobacco litigation, repetitive stress litigation, securities fraud litigations, product liability MdLs, wage and hours class actions, anti-trust investigations/litigations, insurance antitrust MdLs, and investment fraud claims. her practice includes the design and implementation of protocols for the preservation and collection of data for discovery, and the execution of data management and disposition recommendations. anne also vets data search and review technologies, educates outside counsel on electronic discovery issues, and manages vendor selection. a list of some of the firm’s clients is included on www.Knowledgestrategysolutions.com (with client permission). Ms. Kershaw is also a Faculty Member of Columbia University’s executive Master of science in Information and Knowledge strategy, http://ce.columbia.edu/Information-and-Knowledge-strategy and she teaches at federal Magistrate Judge conferences for the Federal Judicial Center. Ms. Kershaw is a 1987 graduate, cum laude, of new York Law school (evening division) and a 1982 graduate of Bard College.



Polygon has more than 25 years of experience offering restoration for smoke and water damaged records and mold remediation services to libraries, museums, government agencies, medical offices and other record-storing facilities. We understand the unique document recovery needs of each industry and can tailor our services to meet them, from vacuum freeze drying for rare books to real-time document access and on-site security for sensitive documents.

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Providing strategy consulting and implementation expertise in:

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3:15Pm session 4

DATA MANAGEMENT, RIM AND IGthis moderated panel will provide an overview of data Management (dM), intersections with Information Governance (IG) and records & Information Management (rIM), trends in dM and potential opportunities for rIM/IG professionals.

preSenter - Jennifer ippoLitiJennifer Ippoliti is the Firmwide data Governance Lead for J.p. Morgan Chase’s Chief data office, where she defines, drives, and delivers the operating model and toolset for governance of critical firmwide data. prior to joining J.p. Morgan Chase, Ms. Ippoliti was the first Chief data officer at raymond James Financial. Ms. Ippoliti has

also held leadership positions in enterprise data management at Barclays Capital/Lehman Brothers, built and led the data Management practice at wipro, and was a founding member of accenture’s data Management practice.

preSenter - riCHard p. KeSSLer executive director, Information Lifecycle Governance, It Contracting and shared services Legal, UBs Group aG

richard is responsible for Information Lifecycle Governance at UBs, serving as the risk Controller for records management, ediscovery, and

related disciplines. he manages the Information Governance portfolio, defines and implements control frameworks, develops and communicates business requirements and standards, and is the primary liaison to Compliance and operational risk for monitoring and assessing Information Governance processes.

preSenter - paoLo Mittigapaolo Mittiga is an independent consultant with over twenty years of experience in the data Management and software development space. he spent all of his career in the financial industry and specifically in large banks where he held executive positions in the technology divisions and led critical firm wide initiatives. Currently he

advices clients in any industry on data strategy and data Governance. while at Citibank, he introduced the concept of Big data and semantic web technology within the operation technology division. at Credit suisse and Citadel Investment he led the reference data transformation programs which dramatically improved the data quality at both financial institutions. Before that he worked at J.p Morgan and salomon Brothers. Mr Mittiga is native of Italy where he gained a master degree in Computer science with summa cum laude.

REGuLATORY PERSPECTIvE ON PRIvACY FOR IGthis topic will focus on aspects of privacy, security and rIM including the following: Location of data archives (in/out of country) – some countries require their own archive infrastructure, “right to be forgotten” laws, Impacts ability to manage aggregated data, e.g., database dumps or tapes or boxes, emphasize importance of trigger events, such as account closure, encryption, Country regulations, Good practices, data masking (not really relevant for records, but that seems to require a lot of explaining to management), access controls – records archives are rich targets for bad actors, Maintenance of customer records as a service – Contract liability vs. answering to regulators, and Contractual recordkeeping agreements (e.g., tarp). additional topics will include potential solutions to the above and other topics.

preSenter - Jay WoodJay has worked in various records & Information Management, risk, and Information security capacities for over 20 years, mostly in the financial services industry. his background is diverse, including education as a lawyer and more than 10 years of systems integration / application development practice. Currently, he is the head of

digital records Management at BnY Mellon.



3:15Pm session 4

ENTERPRISE TAxONOMY PLANNING AND STRuCTuRE: A CASE STuDY Crafting a semantic definition for all of an organization’s content in existence, now and in perpetuity … may sound like a sci-fi move subplot. Yet, more and more organizations are embarking on the daunting task of formally defining (or redefining) an enterprise taxonomy - for their entire content/information ecosystems, regardless of format - from paper to electronic capture and storage. Join enChoice’s resident information governance architect, eugene stakhov, and security Mutual’s corporate records manager tom Moss, as they delve into the step-by-step techniques - gleaned from real-world experience - that they used to define content structure and metadata within a real life enterprise at security Mutual Life Insurance Company of new York. Learn how to avoid common pitfalls and how to validate a sound design. Understand how a robust taxonomy incorporates every aspect of a broader information governance landscape - from security to records retention requirements, and why it must be one of the pillars of any organization’s information management process.

preSenter - eugene StaKHov Gene is the arMa Metro nYC Chapter’s vice-president, CIo. eugene stakhov, CrM, CdIa+ is a senior eCM/Information Governance solution architect at enChoice, Inc., with a technical background in software development. during his career, Gene has provided customers with expert guidance on matters ranging from enterprise

taxonomy development to technical system implementation solutions in the Banking/Finance, Insurance, technology and Utilities sectors.

preSenter - tHoMaS MoSSthomas Moss is assistant vice president, records Management at security Mutual Life Insurance Company of new York.

tom’s background includes nearly 25 years in the records and Information Management discipline in various capacities in the Insurance

and Manufacturing sectors. during his career, tom has managed records centers and document capture operations for both electronic document scanning as well as production microfilming. he has provided his companies guidance on formalizing enterprise records Management programs, records retention schedules, and system administration for various back end Content Management applications.

5 STEPS TO BETTER WRITINGwhen you write something, you are going to be evaluated. how you write is just as important as what you write. when you communicate in a written manner, you want to make sure your point is understood and taken seriously and that you do not waste someone’s precious time. this interactive session will provide you with five key steps to improving your writing skills so that you can sound smarter while communicating persuasively and get the results you are expecting.

preSenter - MeLiSSa g. dedererMelissa G. dederer is a certified Information Governance professional (IGp) and Certified records Manager (CrM) specializing in Information Governance and records Management (physical and electronic records - full life-cycle management) with over twenty years of records and information management,

project management and automation experience. she has been active in arMa International for 19 years, at the chapter, region and international levels and is currently serving as a director on arMa International’s Board of directors.



ASPIRE Program Advancing Speakers: Presenting Issues in RIM/IG Effectively

Become a more effective speaker and communicator

Join our upcoming meetings in April and May 2016

and ASPIRE to… greater heights

with our ARMA International award winning program

Open registration coming soon at

http://armanyc.org/index.php

If you are interested in developing your professional career and helping others do the

same, please send an email to [email protected]


EmpirE StatE

Iron Mountain Derek Davodowich [email protected] www.ironMountain.com

Broadway LEvEL

Nuix Julie Colgan [email protected] www.nuix.com

waLL StrEEt LEvEL

Access/Archive Systems BJ Johnson [email protected] www.informationprotected.com

Adlib Software Sara Restani [email protected] www. adlibsoftware.com

Constellio Rida Benjellou [email protected] www.constellio.com

FileTrail Inc Darrell Mervau [email protected] www.filetrail.com

Hewlett Packard Enterprise Richard DePalma [email protected] www.hpe.com

iManage Dan Carmel [email protected] www.imanage.com

Zasio Enterprises Inc. Cindy Zasio [email protected] www.zasio.com

Zia/Alfresco Philip Robinson [email protected] www.ziaconsulting.com

timES SquarE LEvEL

Conversion Technologies International Larry Skinner [email protected] www.ctiimage.com

Integro Scott Burt [email protected] www.integro.com

Recall North America Pablo Alonso [email protected] www.recall.com

Revolution Software Greg Weigel [email protected] www.revolutionsoftware.net

Titus Steve McCloy [email protected] www.titus.com

ZL Technologies Angel Ting [email protected] www.zlti.com

sPonsors


Grand CEntraL LEvEL

Allstate Information Management Joseph Germinario [email protected] www.allstate-im.com

Capax Discovery Thomas (TJ) Lepore [email protected] www.capaxdiscovery.com

Crown Records Management AngeliqueMansell [email protected] www.crownrms.com

DataBank IMX Jeffrey Malone [email protected] www.databankimx.com

EDM Americas Leo Malsky [email protected] edmamericas.com

enChoice Lauren LaFronz [email protected] www.enchoice.com

fiberkraft inc Steven Giles [email protected] www.fiberkraft.com

GRM Tom Molfetto [email protected] www.grmdocumentmanagement.com

Infolinx System Solutions Tim Butler [email protected] www.infolinx.com

Omtool Bob Nine [email protected] www.omtool.com

Paragon Solutions Elizabeth Lange [email protected] www.consultparagon.com

Polygon US Corporation Matt DeCirce [email protected] www.polygongroup.com

RecordPoint Ty Mottley [email protected] www.recordpoint.com

RedWallet Connection Linda Lafferty [email protected] www.redwalletconnection.com

totE BaGS

Total Records Information Management Michael Fruchter [email protected] www.totalrecords.com

dESiGn SErviCES

Sabrina Hall Designs Sabrina Hall [email protected] www.sabrinahalldesigns.com

printinG SErviCES

Village Printing Gary Calder [email protected] www.villageprint.com


Attention Chapter Members! The 2016/2017 Board of Directors election is approaching! Candidates are needed for the following positions: President Executive Vice President Vice President - Treasurer Vice President - Membership Vice President - Secretary

If you would like to run for one these positions, please submit your letter of intent, indicating that your company/employer will endorse your time to work on the Board of Directors to [email protected] by March 18, 2016. Not interested in a Board position, but still want to help make the chapter great? There are plenty of committee and other volunteer positions available! Contact us for more information! [email protected]

tote BagS

BroCHure deSign

printing ServiCeS

sPecial thanks to

Graphic desiGn art direction brandinG web

sabrinaHall designs


APR

13 Evening Meeting Current Data Breaches and Their Lessons for RIM Mary Ellen Callahan, JD, CIPP & Mary Sherwin, CRM, CIPP

APR

26 ARMA@Noon LFIGS post-Symposium report review and promotion

MAY

10 ARMA@Noon Women in e-Discovery collaboration

MAY

19 Evening Meeting Answers in Analytics, ECM and Healthcare: Collaborate to Improve Care and Outcomes - Paul Cortellesi

MAY

25 ASPIRE Advancing Speakers: Presenting Issues in RIM Effectively – Practice Speaking on the Spot

JUN

7 End of Year Social & Networking Event ARMA NYC Awards and Cocktail Reception

JUN

21 ARMA@Noon Drafting the Complete Information Governance Policy

Mark your calendars!

ARMA@Noon Meetings Morgan Lewis 399 Park Avenue

Evening Meetings Vanderbilt Suites MetLife Building 200 Park Avenue South

Visit www.armanyc.org for details and registration!


INFORMATION IS...

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Visit us at ironmountain.com/thoughtleadership

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InnovatIon & InspIratIon: rIM and IG–the tIMe Is now...MARCh 8, 2016 | New YoRk, NY pRe-AppRoved...

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Transcript of InnovatIon & InspIratIon: rIM and IG–the tIMe Is now...MARCh 8, 2016 | New YoRk, NY pRe-AppRoved...