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INNOVATION IN BANKINGSECTOR IN INDIA

PresentedBy:-AkshayGunjanKishoreNiteshSaazia

Vivek

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CONTENT TO BE COVERED

Introduction History

Why Innovation Innovation in banking How customers are satisfied

Problems Present Scenario What in Future

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INTRODUCTION

The term Innovation means tomake something new

Banks no longer restrictedthemselves to traditionalbanking activities, but

explored new era venues toincrease business and capturenew market.

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INDIAN BANKINGSECTOR

There has been a qualitative andqauntitative changes taken place

from the time Bank of Bengal(1806). In the 1990s greater emphasis being

place in technology and innovations

New concepts were introduced Personal banking Retail bankingTotal branch automation

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WHY INNOVATION?????

Consumer banking plays animportant role inbanks' profitability.

Increasingly strong competitionamongst thefinancial institutions due to

Liberalization Globalization

More convenient and accessible

to the public.

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NNOVATION IN BANKING

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Types of Innovativebanking

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Types of electronic system

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ATM RTGS

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HOW CONSUMERS ARESATISFIED

Satisfied customers are the bestguarantee for the stability andgrowth.

Using payroll and Debit cards.Timely service Long banking hours Occasional greetings and surprise

gifts.

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PROBLEMS IN INNOVATION

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PRESENT SCENARIO

Banking industry has been going a rapidtransformation.

Banks today are market driven and

market responsive. With the entry of new

players,channel,consumers have become

more discerning and less loyal to bank. Banks have very strong in house-research

and market intelligence units.

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INNOVATIONS IN BANKINGIN NEXT 5 YEARS IN INDIA

Investment and Innovation intechnology.

Smart Cards embedded with memory

chips. Biometric ATMs will replace the

conventional ATMs. Cheques will gradually be phased out

and replaced by RTGS and NEFT.

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SUMMARY Introduction History Why Innovation

Innovation in banking How customers are satisfied Problems

Present Scenario What in Future

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THANK YOU