Innovation for the Future
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Transcript of Innovation for the Future
Innovation for the Future
Stefan Wolf Solution Management, Industry Business Unit Utilities
SAP America, Inc.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the
permission of SAP. This presentation is not subject to your license agreement or any other service or subscription
agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any
related presentation, or to develop or release any functionality mentioned therein. This document, or any related
presentation and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The
information in this document is not a commitment, promise or legal obligation to deliver any material, code or
functionality. This document is provided without a warranty of any kind, either express or implied, including but not
limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This
document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility
for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking
statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
Legal disclaimer
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 3
UTILITIES TODAY
Complex
Infrastructure
Requirements
Changing
Model of
Consumers
IT/OT
Convergence
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 4
Increase Asset Utilization
Minimize Safety Risk
Reduce Operational Costs
ASSET OPTIMIZATION SOLUTIONS GOALS
OPERATIONAL EFFICIENCY FOR UTILITIES
Asset Analytics
Spare Part Procurement
Core Plant Processes
Predictive Maintenance
Asset Management
Powered by HANA
© 2013 SAP AG. All rights reserved. 5
Historical Utility Systems
Operational Technology
Energy Management Systems
Distribution Management Systems
Substation Automation
Distribution Automation
Field Area Network
Microwave
AMI
Information Technology
Customer Information Systems
Enterprise Asset Management
Supply Chain
AP / AR
Project Systems
HR & Payroll
Financial Management & Controls
Enterprise Mobility Platform
Enterprise Security
Energy Trading & Risk Management
IVR / VOIP
Enterprise Services Bus
“The Great Wall”
© 2013 SAP AG. All rights reserved. 6
Utilities with SAP
Operational Technology
Energy Management Systems
Distribution Management Systems
Substation Automation
Distribution Automation
Field Area Network
Microwave
AMI
Information Technology
Customer Information Systems
Enterprise Asset Management
Supply Chain
AP / AR
Project Systems
HR & Payroll
Financial Management & Controls
Enterprise Mobility Platform
Enterprise Security
Energy Trading & Risk Management
IVR / VOIP
Enterprise Services Bus
IT/OT Convergence
Multichannel Communication
Workforce Management
Mobile Workforce
Meter Data Unification & Synchronization
GIS / Spatial
Data Historian
Outage Management
SAP
© 2014 SAP AG. All rights reserved. 7
Meeting the New Real-Time Business Needs Requires
Two Platforms in One
BUSINESS PROCESS PLATFORM
INFORMATION PLATFORM
Powered by SAP HANA® software
Trading & Portfolio
Services
Innovative Tariffs
Mobility Services
Virtual Power Plants
Predictive
Maintenance
Forecasting
Demand Response
Management
Outage Management
Smart Home
Energy Management
Data Quality Data Analysis
User Access
Data Capturing
Data
Management
© 2014 SAP AG. All rights reserved. 8
Our Vision – The Next Generation Utilities Platform Evolutionary innovation without disruption
Partner
Solutions e.g. Choice, STI,
basistechnologies,
ESRI
SAP
Business
Intelligen
ce
MDUS
SCADA, NIS etc. AMI Headend
Data Historian
GIS ERP External Provider
SAP
Business
Suite
(incl. IS-U)
Further
SAP
Solutions (e.g. Smart
Meter Analytics,
Predictive
Maintenance)
SAP Real Time Data Platform for Utilities
Customer
Solutions
Data
&
Co
mp
uti
n
g L
aye
r
Data
So
urc
es
Vis
ua
liza
tio
n
&
Ap
pli
ca
tio
n
La
ye
r
© 2014 SAP AG. All rights reserved. 8 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
© 2014 SAP AG. All rights reserved. 9
The PI System and SAP RTDP are connected in
real-time through SAP Sybase ESP
Filter and upload data to SAP HANA
with extremely high performance
Analyze complex events.
Real-time streaming
data and events
Forecasted / predicted data
Revised thresholds
Analyze multi-dimensional
relationships of data from
heterogeneous sources
Provide forecasted and
predicted data
Operational Analytics
AMI Headend
Business Analytics
SAP HANA
SAP Sybase ESP
SCADA DCS PLC PMU
Record, store and filter time series data
Securely pass data between a control
and a corporate network
HANA is at the heart of
the SAP Real Time Data
Platform
© 2014 SAP AG. All rights reserved. 10
CHANGING ROLE OF THE CONSUMER COST EFFECTIVE CUSTOMER INTERACTIONS
DIRECT
CONTACT CENTER
WEB
MOBILE
SOCIAL
© 2014 SAP AG. All rights reserved. 11
Utility business is tasked to better engage with customers
Real-time answers Rich experience
through Mobile and
Social Interaction
Consistent
communication
across channels
Personalized
offers
3
© 2014 SAP AG. All rights reserved. 12
CRM Smart Energy
Data IS-U
SAP for Utilities Non-SAP
systems Non-SAP
systems Non-SAP
systems Non-SAP
systems
Based on existing data and
processes from existing
business systems
Deliver more customer apps,
Deliver more often,
Consistency across channels
Utility IT is tasked to deliver apps and infrastructure
Secure, Open ID, Scalable, Reliable, Open standards,
Premise or Cloud, In-memory speed, Resilient
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 13
Multi-Channel Foundation Business Benefits
SAP Multichannel Foundation for Utilities
•Open standards: develop and deploy integrated apps quicker for any channel
• Flexible, scalable integration layer
•Avoid costly app-per-app integration projects
•High SAP security standards
• Take advantage of SAP delivered self-service apps
•Available on-premise or cloud based (planned)
© 2014 SAP AG. All rights reserved. 14
Search and Contextual Navigation for SAP Business Suite Powered by SAP HANA
Google like search Contextual search results and navigation
*Forrester Research, 2011
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 16
Business Suite for Utilities on HANA – Planned Roadmap
Q4/2012 Q1/2014 Q2/2014 Q4/2014
Launch
ERP on HANA 1.0
(based on EhP 6, excluding
Utilities processes)
Launch
IS-U on HANA*
(based on EhP 7,
including Utilities
processes)
Launch
CRM on HANA 1.0
(based on EhP2 including
Utilities processes)
© 2014 SAP AG. All rights reserved. 16 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
2014
Optimizations
Analytical Dashbords for
Meter2Cash
(ERP on HANA)
Energy Settlement (ERP
on HANA)
Fast Search
(CRM on HANA)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 17
SAP value map for utilities Maximize revenues and achieve sustainable growth
Human
Resources
Core Human Resources and Payroll
Talent Management Time and Attendance
Management Workforce Planning
and Analytics
Finance Financial Planning
and Analysis Accounting and Financial Close
Treasury and Financial Risk Management
Collaborative Finance Operations
Enterprise Risk and Compliance Management
Procurement
Information
Technology
IT Strategy and Governance
Technology
and Platform
Real-Time Enterprise
Real-Time Analytics
Enterprise Mobility
Enterprise Information
Management
Application Integration
Big Data Cloud Solutions
IT Infrastructure Management
IT Portfolio and Project Management
IT Service Management
Application Lifecycle Management
IT Strategy and Governance
Strategic Sourcing and Supplier Management
Procure to Pay with Business Network
Collaboration
Business Network Extensions for Procure to Pay
Customer Experience
Multichannel Marketing
Sales and Customer Service for Residential Customers
Energy Supply Chain
Optimization
Fuel Supply Chain Management
Energy Portfolio Management
Operational Efficiency
for Plants and Grids
Capital Portfolio and Project Management
Asset Visibility and Performance
Asset Operations and Maintenance
The Intelligent Grid
Meter Data Management and Operations
Grid Data Processing and Analysis
Demand-Side Management
Environment, Health, and Safety
Sales and Customer Service for Commercial and Industrial
Customers
Energy and Environmental Resource Management
Customer Education Bill to Cash
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 18
Overview of SAP road map for utilities Road map highlights
Industry-specific solutions for utilities on the SAP
HANA platform
SAP Customer Relationship Management (SAP CRM)
application powered by SAP HANA
SAP Multichannel Foundation for Utilities software
Conditional billing
Continuous innovation for SAP AMI Integration for
Utilities software
Customer connection (various topics)
Prepayment functionality for utilities companies
SAP CRM Interaction Center rapid-deployment
solution for use in utilities (enhanced)
SAP Energy Demand-Side Management for Utilities
application
SAP Utilities Customer Engagement mobile solution
Side-panel adoption utilities
Fuel Supply Chain Management
Waste to energy
Industry-specific solutions for utilities on the SAP
HANA platform
SAP HANA Live for utilities
SAP Multichannel Foundation for Utilities
SAP Business Suite powered by SAP HANA:
accelerated energy-data management settlement
SAP CRM powered by SAP HANA: one field search
in interaction center
Legal changes and localization in selected countries
Convergent sales and integration
Solution roundoffs (device management and so on)
Country-specific enhancements (German metering)
Cloud-based offerings for utilities
SAP Data Management for utilities
Continued enablement and extensions based on
SAP HANA
Continued support for localized processes and
compliance requirements
Predictive analysis of critical assets for predictive
maintenance
Collaborative business networks
Improved User Experience for Business Suite
Future direction Recent innovations Planned innovations
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
Thank you
Contact information:
Stefan Wolf
Solution Management
IBS Utilities
+1 408-627-5581
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 20
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.
The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and
SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth
in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and
other countries.
Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.
2014